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9 Helpful Votes
Sail Date: August 2017
Chose it because we had used Silversea before and were pleased. We were not told in advance that the ship would go into dry dock after this cruise. We were assured that the state room would be equal to our medallion suite on Silver Shadow. ... Read More
Chose it because we had used Silversea before and were pleased. We were not told in advance that the ship would go into dry dock after this cruise. We were assured that the state room would be equal to our medallion suite on Silver Shadow. We were astounded to find the room no larger than a closet WITHOUT AIR CONDITIONING. WE BEGGED FOR 3 days to have the AC fixed as we slept 3 nights in shifts having to have doors open to hallway and veranda. Finally a new thermostat was installed on the 4th day. On the 4th day the lock on veranda door was finally fixed. The room was totally dingy and dirty. Room staff was marginal at best. I had a facial at the spa which was probably the worst I have ever had. She spent a total of 15 minutes with me and I was handed a bill for $186 USD. We wanted to speak to someone on the ship regarding a future trip. There was no one available. We were told that person had to leave the ship because of a family illness later to find out there had been no one for at least 2 months. The ship never should have sailed in the condition it was in. We felt the voyage was a product of GREED! Many complaints from others on the ship with the same problems. Machines in fitness center were broken. Too bad as good memories of Silversea have vanished. Read Less
2 Helpful Votes
Sail Date: August 2017
We liked the size of the SIlver Cloud and 3 nights in St.Petersburg. The overall itinerary was fabulous and we had beautiful weather. We were somewhat hesitant about the Cloud after reading so many reviews about how run down the ship is ... Read More
We liked the size of the SIlver Cloud and 3 nights in St.Petersburg. The overall itinerary was fabulous and we had beautiful weather. We were somewhat hesitant about the Cloud after reading so many reviews about how run down the ship is and this being its last cruise before becoming an expedition ship. We were so thrilled to find the ship in great shape. Perhaps the color scheme is a bit dated but we never saw the wear and tear that is discussed in other reviews. The air conditioner in our room was not working but they immediately came and replaced the controller and it was perfect thereafter. The service was excellent with many crew members learning our names the first day. Learning names just makes the cruise become personal and indicates how much the crew cares about their passengers. Food was very good, especially the fresh fish options. They did tend to run out of certain kinds of wine and food items but that may have been just because they didn't want to do huge restocking since it was going out of service. It would be nice to have fresh foods from each port and some menu options reflective of the region. This was our 4th SS cruise and one of our favorites (outside of our Antarctica expedition) and we signed up for another while onboard. Read Less
6 Helpful Votes
Sail Date: August 2017
Totally disappointed. We sailed last year on the Shadow to Alaska and had a great experience so decided that we would do this as a yearly get-a-way. This year we decided to go to Northern Europe, I talked a friend into going by telling ... Read More
Totally disappointed. We sailed last year on the Shadow to Alaska and had a great experience so decided that we would do this as a yearly get-a-way. This year we decided to go to Northern Europe, I talked a friend into going by telling her of the excellent service, food and attention. She travels alone therefore paid over $8k for her room. I have never been so embarrassed. The dinners served the same food items over & over calling them all by a different name or the same ingredients prepared slightly different. The attention on the ship was rushed and hurried, no personal attention. The ship was worn and dated. Other guests on the ship that we had conversation with had the same opinion. The nightly music didn't start until 11pm and not much to entertain you until then, the shows were cheesy & cheap. I felt as though I was on one of those $1,500 cruises. I explained our disappointment to the ship's guest relations manager and they informed us that we were on their last voyage and offered $250 onboard credit. Are you kidding? We spent over $16,000, I am sick! This experience has definitely changed my mind about cruising with Silver Sea. Read Less
3 Helpful Votes
Sail Date: August 2017
We had been on a previous silversea cruise to alaska and when we and our friends decided to do another cruise, we chose the baltic because none of us had ever been to that area of europe. While we felt that the food and service in the ... Read More
We had been on a previous silversea cruise to alaska and when we and our friends decided to do another cruise, we chose the baltic because none of us had ever been to that area of europe. While we felt that the food and service in the restaurant was extremely good (kudos to jose our server) and our veranda cabin (#733) was kept relatively tidy by the appropriate staff, our friends found many things lacking in their cabin (#730). they had no air conditioning for two days. while several attempts were made to fix it, finally it was determined that a new thermostat was needed. once this was replaced, the a/c worked fine. considering that i have since read several other comments regarding climate control in the cabins, it is rather disappointing to see that this was not repaired immediately when problems were seen. this was the last voyage in the baltic for silver cloud before being renovated for arctic and antarctic service, and it was apparent that the silversea italian management was trying to eke out every last euro out of their clients for this ship. our traveling companions even noted that the ventilation grill at the bottom of the cabin door was coated in a thick layer of dust (i did not want to look at mine to see if it was the same). my friend and i both came down with allergic reactions probably due to the dust. this is unacceptable. A number of the port destinations were less than interesting. of course, i take part of the blame for this because i did not actually research the ports, feeling (after our alaska experience) that we could trust silversea to give us the very best in shore excursions. while our guide in tallin,, estonia, was very funny (she should do stand up comedy), the town was not all that interesting. i was sick during the helsinki tour and after the first stop stayed in the bus only visiting the last stop, the rock church, which was a big waste of time. if i would have known that the ship docked at proximity to the city, we would have taken a walk around the city itself (but then silversea did not provide that information as an alternative). i did not visit mariham as i was too sick with my allergic cold but my husband did and said that it was extremely boring. visibly was pretty. gdansk was great and we also like sassnitz for the canopy walk and a visit of the seaside vacation town. needless to say, st. Petersburg was the star of the voyage. I also enjoyed the guest lecturer's talks about the areas we were going to visit. silversea might be a bit staid vis a vis other entertainment -- i must admit that i was not interested in the shows on offer so can't really comment on that. I also need to point out that we booked a very expensive disembarkation van for ourselves and our friends. it cost over $200 and was not on time. we waited for 15 minutes before we were told the driver would be late. he explained why when he got there 30 minutes later but, knowing the information, silversea should have provided an alternative. instead we were told on board ship before booking our arrangements that taxis were few and far between at copenhagen which is why we booked our private transportation through the ship. we waited probably as long as we may have had to wait for a taxi and paid much more. and incidentally there were taxis at the end of the terminal. if we hadn't already paid (and figured that it would be almost impossible to get a refund) we would have taken the taxis instead. While i won't completely quit using silversea to cruise, i certainly will take care as to how old the ship is and find out more about whether ships are going to be pulled from service in the near future. i should not have to do this -- one should be able to depend on a line such as silversea. Read Less
7 Helpful Votes
Sail Date: July 2017
We chose to cruise with Slversea because we liked the itinerary. Shortly after making the reservation and paying in full I saw an ad online for our exact cruise offering free roundtrip airfare to Europe and a two cabin upgrade. I contacted ... Read More
We chose to cruise with Slversea because we liked the itinerary. Shortly after making the reservation and paying in full I saw an ad online for our exact cruise offering free roundtrip airfare to Europe and a two cabin upgrade. I contacted Silversea and was given a partial credit for the airfare but no cabin upgrade. I declined using Silversea to make our pre and post hotel and transfer reservations because of the outrageous price. I booked the same hotels they were using online and with a travel agent for a fraction of the cost. Taxis were readily available for transfers at the hotels and at the piers, again for a fraction of the price Silversea was charging. The cruise consultant at Silversea was not very welcoming or gracious on the telephone. The dining venues were plentiful for a small ship. The food in the main dining room was good but not exceptional. We were served two entrees that were extremely disappointing and the wait staff immediately took out orders for something else. The service by the waitstaff was excellent; courteous, attentive, and professional. Overall the food was not much better than much less expensive cruises. The shore excursions were, for the most part, very enjoyable. Three of the ports, Germany, Talinn, and Marie Hamm were a complete waste of time, nothing to do and not much to see. The dock locations were excellent. This was anything but a luxury cruise. The ship is tired, worn out, and dated. It was poorly appointed and furnished. Except for having fewer passengers, Silversea is similar to cruise lines charging one third of the price. I would not sail with Siversea again, nor would I recommend it to anyone. Read Less
Sail Date: July 2017
The Silver Cloud spent 3 full days in St. Petersburg and docked in the city. We were able to see a lot....even attended a performance of Swan Lake at the fabulous Mariinsky Ballet. Reason enough to book this cruise. We weren't ... Read More
The Silver Cloud spent 3 full days in St. Petersburg and docked in the city. We were able to see a lot....even attended a performance of Swan Lake at the fabulous Mariinsky Ballet. Reason enough to book this cruise. We weren't interested in entertainment or activities, except for attending the excellent lectures on upcoming destinations every evening. The only glitch in the whole experience....and this was minor....was that the embarkation in Stockholm was very near the ferry terminal, and our taxi took us to the wrong place. We ended up walking a few blocks, feeling confused. It would have been helpful for Silversea to point out the possible confusion, as we weren't the only ones with the issue. The ship was lovely; our cabin was well-designed; and the service was great! Food was good, and we had lunch in port every day to sample local specialities. We used Silversea excursions only in one port: my husband's hike was terrific, while my kayaking experience was mediocre. I would definitely cruise again on a Silversea ship. Read Less
1 Helpful Vote
Sail Date: July 2017
Service was outstanding throughout the ship. Dock locations in every port were splendid. We love smaller ships and wanted to go to Saint Petersburg, Silver Seas had the only top rated small ship stopping there and we liked the three ... Read More
Service was outstanding throughout the ship. Dock locations in every port were splendid. We love smaller ships and wanted to go to Saint Petersburg, Silver Seas had the only top rated small ship stopping there and we liked the three days it stayed. The other ports were all second rate, with the exception of Helsinki. Saint Petersburg cannot be over rated and the shore excursions were excellent. Ten years ago the interior would have been standard for a luxury cruise. Everything about the ship was dark and outdated. It was a little dirtier than one would expect. The crew on the other hand was first rate. The Butler and made took exceptional care of us. When I became ill they cared about me and my needs, not just providing their normal excellent service. The servers and managers in the four restaurants were also excellent attempting to make up for what was lacking in the quality of the food. Le Champagne was a huge disappointment. To pay extra for second rate food was an outrage. We went twice to see if the first time was a fluke, and the food was a little better but neither was top rate. The worst feature of this cruise was the wi fi. I utilize it regularly so I paid for the "PREMIUM" service. It was extremely slow and disconnected and cost about the same a one years worth of shore service. To say the least it was a disgrace for a cruise line that advertises itself as first class to provide third world internet service. Read Less
2 Helpful Votes
Sail Date: July 2017
After sailing with SilverSea on the Silver Wind in 2011 we decided we prefer the smaller numbers of passengers over the larger ships and booked with them again. We wanted to see St Petersburg and Moscow and thought this cruise would ... Read More
After sailing with SilverSea on the Silver Wind in 2011 we decided we prefer the smaller numbers of passengers over the larger ships and booked with them again. We wanted to see St Petersburg and Moscow and thought this cruise would allow us to do that. The Bullet Train between the two cities was also something new to experience. We had been to the Scandinavian countries 30 years ago and enjoyed it so thought it would be fun to visit different places in the same countries as we had been to before. SilverSea arranged for our flights - getting there was a very long day having to fly from Tampa to Dulles to Frankfurt to Oslo. Frankfurt to Oslo flight was delayed by 2 hours. Once on board the flight was fine and Business Class was worth the extra air fare. Coming home from Stockholm was not quite as good. We had to leave the ship by 8:00 am for a 12:25 pm flight, and thus had to wait at the airport for approximately 2 hours. We were able to use the SAS lounge. The SAS flight to Newark was delightful. One of the best airlines to fly. Unfortunately, the airport at Newark and the United flight, from Newark was not a good experience. Upon arriving at Newark and after going through customs and all procedures we went by AirTrain to Terminal C from Terminal B to our United area. We went to the United Lounge as we were flying First Class and were told we could use the lounge for our wait. When we got there we were refused entry because we had not flown into this country on a United flight even though United and SAS are partners and United made the arrangements. Not only was it frustrating but also embarrassing. When we walked to the gate area we were trying to find some seats - almost impossible as there were food scraps, pizza, plastic dishes, cups, napkins, etc, on the seats, on the floors, everywhere. Just disgusting! Many of the charging stations were not functioning either. Finally it is time to board and we are told that the flight is delayed. It was delayed by mechanical trouble for approximately 1 hour. The gate attendant then announced that there wasn't enough room for the carry on bags in the overhead compartments - and went around picking out a few pieces of luggage to be checked at the gate. Our two bags were selected. Because we didn't empty the front pockets the suitcases didn't fit in their measurement container and had to be checked at the gate. Fortunately I had an extra lock with me so could lock one of the suitcases. We tried to explain to her that both cases had flown on United all the way going on the trip and will fit in the overheads with no issues but she refused to budge. What was most annoying was that I noticed that she let several bags through that were actually bigger than ours. This was upsetting and made us feel singled out. Finally we are allowed to board the plane and discover that our seats and seat area was filthy - there were food crumbs, scraps, chips, etc all over the floor, the console between the seats was covered in something sticky. I took a wet paper towel from the bathroom and started washing it down. I took a wet one and wiped down the headrests and the wet one came off black - totally unacceptable in First Class. I raised the issue and spoke out about this. The Flight Attendant noticed and heard my comments; she contacted the pilot who contacted Air Services who sent out the Manager who then cleaned the two bulkhead seats from top to bottom. There was no excuse for this especially since the flight was delayed that hour so they had plenty of time to clean the seats properly. I am hoping to never have to fly out of Newark or use United again. We noticed as well that the floor molding was coming off the wall on the plane as well. There were some glitches on the ship - - bathrooms, both public and private did not flush on and off for three or more days while in port. Service was responsive and problems fixed promptly. - cabin air conditioning did not function properly for the first three days of the cruise so we asked if we could be transferred to another room and one was available so they did transfer us. - other people on board had floods in their rooms and also had to be transferred to other rooms. - the safe in the first room we were in could not be locked or unlocked properly. - electric outlets would not hold our plugs and the hair dryer would only fit into one outlet in the bathroom. (The Butler remedied this by loaning us a 6 outlet device). The ship is going into dry dock the beginning or middle of August and it was quite visible that they were letting things go. For example, the ceiling in the Panoramic Lounge was dirty and peeling. The carpets are showing their age, as were the countertops in staterooms. Dining was fine - Maitre'D was very accommodating to our needs and the needs of our table mates and did a super job pairing us with two other couples for dinner - we spent our dinners with them and also some time touring with the two couples. La Terrazza had an Italian theme in the evening and it was really good. It was nice to have representation of Russian food when we were in port for 3 days. The buffet at breakfast and lunch in LaTerrazza was quite enjoyable...gluten free, sugar free, all sorts of options were available. My husband had to use the Medical facility on board and saw the nurse and the doctor. Very nicely done. Doc gave him advice on what to take, gave him a prescription for a medication he had forgotten so we could go into the next town and have it filled which we did. Didn't charge for a follow up visit except for the medications he gave him - cough medicine and antibiotic. This is one of the best features of the SilverSea line... having medical facilities on board. Because the entertainment started at 10 PM we opted to not attend any shows so can't comment but did hear some good things about the performers. I understand that the Boutique shops are not run by SilverSea directly but by another company. I was given a gift certificate for $500 to be spent on a particular line of jewelry, Paragon, being sold in the Boutique. When I went in to price items for sale I was told there were no items under $1800 and I could use the gift certificate TOWARDS a particular item that I liked. The gift certificate did not say "towards" a purchase, but said "We present you with a $500 Gift Certificate for Paragon Couture fine jewelry collection..." This, to me, is deceptive marketing and not worthy of SilverSea. It was very disappointing indeed! Also, when we were on the Silver Wind in 2011 it was possible to purchase SilverSea logo items. These were not available on board the Silver Cloud. It would have been nice to have these available for purchase. Another possibility would be for the line to carry some mid priced items. Not everyone on the ship was interested in purchasing high end, high priced items whether it be jewelry or clothing. I saw many passengers purchasing items, as gifts for family members, while on the tours and very possibly these passengers might have purchased items on board if the prices on board were not so high end. We did enjoy the majority of the tours and excursions that we decided to take. One in particular we found a waste of time, Baltic Sea Glass and Champagne with a visit to a fishing village. This was in Ronne, Denmark. After riding the bus for about an hour we arrived and were served a glass of champagne. But the company did not give any demonstration of glass blowing - all they did was talk about their company, how the commercial pieces were made in Slovenia and only the custom pieces were made there. Then they encouraged everyone to shop. When we arrived at the fishing village we were not given any tour of the village nor were we given any information about it. We were told about the shops and given free time to walk around. It was very crowded as it is a popular local area. A docent or guided walk around option would have been nice to explain about the local buildings and area. We did enjoy the visit to the 14th Century pharmacy in Tallinn, Estonia. A majority of the areas we were taken to seemed to be areas where tourists could shop. On the first tour we went on we stopped for a "photo spot" of an ancient castle. It would have been delightful to be able to walk over to the castle as many others were doing and have a talk about it. That was in Skagen, Denmark. In Fredericia, Denmark we did the Egeskov Castle tour and that was quite lovely. The garden grounds were beautiful. I would suggest that SilverSea have their Cruise Directors go on the excursion that they advertise so they can be better prepared to advise the passengers when asked about them. Susie, one of the directors was as helpful as she could be but she had not been on all the tours. Would we go again? I would like to go back to Moscow and St Petersburg and spend more time there. Would I sail on SilverSea again? Yes, but I would be sure to try to pick one of the newer ships. We had been on the Silver Wind in 2011 and was very impressed with both the service, the attentiveness, the cleanliness, etc. of the ship and crew and thus went on its' sister ship, the Cloud, for our second journey. Read Less
Sail Date: July 2017
We walked around the old city of Stockholm after arriving from our overnight flight before going to the ship for departure. It would have been better if we had been able to have an extra day to see Stockholm without having to go to a ... Read More
We walked around the old city of Stockholm after arriving from our overnight flight before going to the ship for departure. It would have been better if we had been able to have an extra day to see Stockholm without having to go to a separate hotel for the night. I wanted to visit as many Baltic countries as possible in good weather. The August weather was near perfect every single day. I would liked to have seen Moscow but the 18-hour trip day would have been too strenuous with the early rising, 8 hours of train riding, & getting back to the ship late. It would have left me too exhausted to enjoy the following day in St. Petersburg. As it was, I enjoyed my tours in & around St. Petersburg & still didn't have time to see it all. We had been on a Silver Cloud cruise from Lisbon to Barcelona several years ago in September. We think the staff was more attentive on that cruise. Perhaps because this was the last cruise of this ship before overhaul, the staff was just not as up on their game & anxious for the ordeal to be over & done with. At meals we often had a hard time getting our water glasses refilled. This was a real problem as we were only drinking water. Also, service was usually slow. We noticed staff simply not paying attention to what they were supposed to be doing. The tour in Germany to see a UNESCO World Heritage site was a disappointment because it was overpriced for what you received. The guide used a microphone on the bus & that was fine. But once the group of about 33 people was off the bus, he didn't have a microphone & we also weren't provided with radio headsets so the situation wasn't conducive to hearing all that was said. We should have been broken down into smaller groups or else provided hearing sets. Also, we got an hour of "shopping" time. I would rather have had more tour time. That's what I came on this trip for. I wanted to see the sites & learn about the history of the area. On the return trip back to the ship the guide didn't give us a narrative; he let us have some "rest" time. I would rate him average, but for the price we paid we had expected above average. Several people commented that this particular tour was a ripoff. The private tour we took to Catherine's Palace was only average because of the guide. We enjoyed actually seeing the Palace though. She took us to a shop back in St. Petersburg for a few minutes to souvenir shop. I bought a small Faberge egg there (to hold my hearing aids while sleeping). Later in other shops I saw similar eggs for almost 1/2 the price I had paid! I think the guides should not take you to places to shop where the prices are inflated. We thoroughly enjoyed the lectures on the ship given by the professor Dr. Ed Lynch from Hollins University in Virginia. He was GREAT!!! He certainly made a huge contribution to our satisfaction with this trip. Read Less
Sail Date: July 2017
We wanted to visit the Baltic states - Norway et al. and St. Petersburg. The Silver Cloud was super and the service and crew were great. Some of the tours were good, especially in St. Petersburg. But several were ridiculous - gardens tour ... Read More
We wanted to visit the Baltic states - Norway et al. and St. Petersburg. The Silver Cloud was super and the service and crew were great. Some of the tours were good, especially in St. Petersburg. But several were ridiculous - gardens tour without entry to the main palace for $175. A tour of a town in Delmark with all the shops closed - on a Sunday. Ultimately, a traveler must understand that the cruise fees is only about half of the ultimate cost after the added fees for land tours and the "premium" wines and restaurant. Otherwise, the crew is super, especially the Philipino service service staff. The entertainment was average. The lectures were below par. The food was quite good until the ship exhausted some ingredients. We would not travel again on this cruise BUT a first-timer should do so but be careful about which tours to subscribe to. Cheers! Read Less
Silver Cloud Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.5
Entertainment 4.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.0
Family 1.0 3.0
Shore Excursion 4.0 3.3
Enrichment 5.0 3.2
Service 5.0 4.2
Value For Money 4.0 3.0
Rates 5.0 3.5

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