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3 Helpful Votes
Sail Date: October 2017
Ship was beautiful, cabins were huge very spacious the bathroom was a very generous size with a amazing shower. The dining on board is the best dinning experience i have ever had the waiting staff very polite and knowledgeable ... Read More
Ship was beautiful, cabins were huge very spacious the bathroom was a very generous size with a amazing shower. The dining on board is the best dinning experience i have ever had the waiting staff very polite and knowledgeable regarding wines and dishes being served. The port of call were fantastic great choice with very knowledgeable guides who were happy to answer any questions along the way. Seeing the Eiffel Tower illuminated and sparkling was a great start to our cruise. Service we received from every single staff,crew member was brilliant. The whole experience from start to finish was seamless Entertainment was very low key which was fine, nice music playing in the background each evening. I would 110% recommend a Scenic Cruise to friend and family i can guarantee you will be blown away. Looking forward to planning another one and i know Scenic will be my first choice every time. Read Less
1 Helpful Vote
Sail Date: October 2017
This was our third river cruise in Europe - all with Scenic. There is nothing that Scenic does not think of to make your luxury cruise all that you want it to be. The Scenic Gem is a beautiful ship and the crew make everyone feel so ... Read More
This was our third river cruise in Europe - all with Scenic. There is nothing that Scenic does not think of to make your luxury cruise all that you want it to be. The Scenic Gem is a beautiful ship and the crew make everyone feel so welcome and special. As always the food choices and service are excellent. The itinerary and pace was just right. The "invited" dinners are truly special. We had a wonderful mix of Aussies, Canadians, Americans, New Zealanders and Brits. The cruise director, Benjamin is a natural in the role and kept us entertained and on time for all itinerary jaunts. I always say that the crew is what makes Scenic so special. Scenic really means it when they say ALL INCLUSIVE. Scenic uses very knowledgeable local guides who make the excursions educational, entertaining. The trip to the Normandy D Day landing beaches was emotional for many of the passengers. Transfers to and from the ship are seamless. The young man who picked us up at Charles De Gaulle had to wait two hours for us to clear customs - yet there he was waiting patiently. Read Less
Sail Date: October 2017
First time on a cruise and did not want to be on a huge ship among thousands of people, so this filled the bill extremely well. having a night in Paris before the sail date was a good idea a this lessened the effects of the long flights ... Read More
First time on a cruise and did not want to be on a huge ship among thousands of people, so this filled the bill extremely well. having a night in Paris before the sail date was a good idea a this lessened the effects of the long flights from Australia. it was a bit tricky locating the actual ship and took us a few stops with a local driver having to consult maps et al to find the right pier. Once on board, all went well and continued smoothly for the entire trip. Cabin was well appointed and the addition of a small open balcony was a bonus for just spending time watching the river go by. Dining was well organised if a little regimented as one needed to be mindful of times and locations of meals to avoid being late or in the wrong area. Service was generally very good although my order was overlooked a couple of times by one of the waiters. Activities were diverse and appropriate for the towns included in the trip as key points of interest were included and the tour guides were overall excellent and informative. The sole pianist, while very good became a little less interesting without a break for a different form of entertainment. Cruise director did a wonderful job overall, but I found some of the jokes a bit tired and the activities, games etc to involve travellers were not really my cup of tea, though I know others were happy with what was on offer. All in all I had a great time and would certainly recommend Scenic especially for anyone new to cruising. Read Less
Sail Date: October 2017
Highly recommend Scenic Cruises especially this one, we chose this cruise for the itinerary with a wonderful variety of interesting and beautiful destinations, the Somme and Normandy beaches, Giverny and Monet’s Garden, Les Andelys ... Read More
Highly recommend Scenic Cruises especially this one, we chose this cruise for the itinerary with a wonderful variety of interesting and beautiful destinations, the Somme and Normandy beaches, Giverny and Monet’s Garden, Les Andelys to name a few. All were as good as we had imagined. A real highlight was the Staff on the ship, they could not have been more helpful, friendly and the service they all delivered was outstanding. The Cruise Director Ben is the best, he is perfect in this role and leads his team superbly. Nothing was a problem, always enthusiastic, super helpful and a thoroughly nice young man. He is one of the real gems on this boat. The food in all the restaurants delicious and plentiful, we ate very well. The food and beverage served on this ship are 5 star along with the service from the wait and kitchen staff. Great music each evening. The butler service was perfect thank you Ovidio. Loved the opportunity to use the ebikes when we wished and we do several times, to cycle along the Seine through the countryside and no one else around on a beautiful day was fabulous. What I really enjoyed was the serenity of cruising on the Seine, very few other river ships so it felt even more like we had the river to ourselves apart from the interesting barges sailing by.. quite simply a fabulous trip. Read Less
Sail Date: October 2017
Overall price of flights and river cruise. Good choice of excursions suitable for any fitness level, the local guides were very good all speaking English. Transfers to and from the Scenic Gem were very good, the overall organisation was ... Read More
Overall price of flights and river cruise. Good choice of excursions suitable for any fitness level, the local guides were very good all speaking English. Transfers to and from the Scenic Gem were very good, the overall organisation was very good. The Tour Director was excellent in keeping everyone informed of the day to day activities and any special dinners and outings. He always finished his port talk with a joke of some sort. He was very personable. The food reflected the area we were travelling in as did the wines, all of which were inclusive of the price. Our only criticism would be that there were not enough vegetables available at dinner. As an extra bonus our Tour Director loaded a personal USB stick with photos taken along our journey of the Seine and Normandy countryside. First class would have no hesitation in recommending Scenic Cruises and look forward to our next one. Read Less
Scenic, The Scenic Team has responded
Hi rfthorne, Happy to hear that you had a great river cruise on board Scenic Gem and the transfers to and from the ship and organisation were very good. We are also pleased to hear that our Tour Director was excellent and very personable. Sorry, to hear about there not being enough vegetables at dinner. I have passed your comments on to our Customer Care Team to look into for future guests. We hope to see you again in the future. Best regards, The Scenic Team
Sail Date: October 2017
We wanted to visit the Somme & Normandy. We were particularly impressed with: - Honfleur is a wonderful town littered with history as was Rouen. - The dinner at the Abbey was definitely a highlight. - Cruise Director Benjamin ... Read More
We wanted to visit the Somme & Normandy. We were particularly impressed with: - Honfleur is a wonderful town littered with history as was Rouen. - The dinner at the Abbey was definitely a highlight. - Cruise Director Benjamin was of the highest quality. Followed closely by the Cruise Manager Thomas and closely followed by ALL of the staff on the ship. Excellent all. - The commentary provided by the tour guides was top class and all were very knowledgeable and professional. - Standard of all meals provided was 5 star, and all staff were keen and happy to assist at all times. - The standard of the ship was of the highest order...we were very happy with our suite, especially the fact that the wind down windows provided an added dimension to the ability to enjoy the scenery. - Our travelling companions were first time "cruisers" and cannot speak highly of their experience. - All excursions were handled in a professional manner. - There was no pressure by any of the staff; no photographs, no large on board shops etc. - The inclusive drinks was appreciated and surprisingly for us anyway we did not feel to need to take advantage of its availability but was nice to know it was there if needed. - We could not find any criticism at all from embarkation to disembarkation. Congratulations. Read Less
Scenic, The Scenic Team has responded
Dear Jlhines, We are extremely pleased to hear how much you and your travelling companions enjoyed your cruise with Scenic. We hope to see you again in the future. Kind Regards, The Scenic Team
3 Helpful Votes
Sail Date: October 2017
We chose this cruise because it included ports that we had not previously visited. The ship, staff and cruise director were outstanding. The onboard facilities and amenities were excellent. Our stateroom was comfortable, roomy and ... Read More
We chose this cruise because it included ports that we had not previously visited. The ship, staff and cruise director were outstanding. The onboard facilities and amenities were excellent. Our stateroom was comfortable, roomy and quiet. The shore excursions covered all that we wished to see and learn about. Our only comment is that on 2 excursions that included a lunch stop meant that the post lunch site visits became time compressed. We would rather have had a boxed lunch and short lunch break to allow more time to explore those excursion sites. All guests were disappointed when the guide advised that we would not be able to fully look around that site as we needed to be back on the bus by a certain time! We thought that the pace of the cruise and the facilities suited us perfectly and we would highly recommend this cruise to our friends and family. Read Less
Sail Date: September 2017
This cruise is wonderful. The staff and crew make it an unforgettable experience. Scenic should be so proud of the effort and relentless work they put in,day in, day out. Nothing is forgotten. Everything you could possibly think of is ... Read More
This cruise is wonderful. The staff and crew make it an unforgettable experience. Scenic should be so proud of the effort and relentless work they put in,day in, day out. Nothing is forgotten. Everything you could possibly think of is already done. The ship is immaculate and everyone is so welcoming. The food and wine is well thought out and you are never left wanting. I can not recommend this cruise highly enough. The bathrooms are surprisingly large and the showers are better than most 5 star properties I have stayed in. The entire room and bathroom are spotles. Without a single speck of mould or any sort of stains even on the glass. The floor mats are changed daily - no soggy floor mats on this ship !! The staff are the best in the world. Keep it up scenic ! Thank you for the trip of a lifetime ! Read Less
Sail Date: September 2017
The ship was very modern and cabins were spacious, especially as a result of the indoor balcony, which we also used as a sitting area. Especially liked the excursion mix of history and art with very knowledgeable guides and No tipping! ... Read More
The ship was very modern and cabins were spacious, especially as a result of the indoor balcony, which we also used as a sitting area. Especially liked the excursion mix of history and art with very knowledgeable guides and No tipping! Tipping is often a difficult exercise, as you wonder how much is the norm, and then what we should give. One of the highlights was the dinner and concert at the Benedictine abbey, and also the excursions to the SOMME and D-DAY Normandy beaches.....which focused on the contributions of the nationalities on board--so we saw the Canadian contributions first hand,,,especially the moving tribute at JUNO beach. Fabulous cruise director, Ben., and really the entire staff was excellent---very accommodating and helpful. The breakfast and lunch were buffet style, with an enormous range of options. We are planning another cruise with Scenic, this time to the south of France, and we are really excited about it. Definitely a lot of value for money. Read Less
Sail Date: September 2017
Food, luxury and caring was all part of this cruise. I am only 41 years old and won this trip on a tv show . I was a little worried that I would find it a little slow for my style but was totally wrong. When we got on the ship we were ... Read More
Food, luxury and caring was all part of this cruise. I am only 41 years old and won this trip on a tv show . I was a little worried that I would find it a little slow for my style but was totally wrong. When we got on the ship we were welcomed with open arms and made feel so welcome. The cabin was gorgeous and so clean and just pure luxury. It was all the little items that made it feel like home. The staff were always so happy and nice and every single time we walked past someone they said good morning. The port and shore excursions where well thought out and gave us so many options , which i loved, as if you wanted to be active you could be or take a slower paced one. The food was five star. It was some of the most delicious food I have ever tasted. Room service was available if I was too tired to eat out and was just as delicious. The food was always fresh and the presentation was stunning. The food menus covered all types of taste , vegan, vegos etc. The beverages where also stunning. The knowledge of food and wines was amazing from the staff. I just can recommend Scenic enough. I was made feel like a princess and the staff was amazing. I would say to anyone who has the oportunitiy to go on this cruise to do it. I made many wonderful memories and friends and wish I could do these cruises with Scenic yearly. Well done Scenic, I can see why you are one of the best cruise lines in the world. Many thanks to you all Read Less
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