2 Helpful Votes
Sail Date: July 2018
Overall, not impressed. The cabin was the worst part of the trip. It was incredibly cramped, the lights would have to sort of warm up and flicker to life on a delay, there was only one power outlet, and the bathroom was very poor. The ... Read More
Overall, not impressed. The cabin was the worst part of the trip. It was incredibly cramped, the lights would have to sort of warm up and flicker to life on a delay, there was only one power outlet, and the bathroom was very poor. The bathroom was so cramped we had to sit mostly sideways on the toilet to use it, and the shower head was busted in two ways. It would constantly swing downward and needed to be held up half the time in use, and the head itself was partially damaged and was spewing a lot of water out of the seams. Also, the walls may as well have been paper. I could hear everything in the hall and the room next door. Every conversation, every person walking down the hall... Every time my neighbors decided to go at it in the bed... The staff was mostly fine, but guest services was not. I went looking for some dramamine and the stores were closed, so I asked guest services about some and they told me to go to the stores. I told them the stores were closed and they told me that they were open. Now, the store that sells dramamine is directly visible from the guest services booth. The gate was closed, the lights were off. I pointed this out and was still told that the store was open. It wasn't. It didn't open for another hour. I didn't use my steward, he seemed like a good guy. Food was okay. The fine dining is quality, but portions were skimpy. I ordered the grilled chicken with red potatoes. Should read Red Potato. The chicken breast was sized okay, but I got half of a typical red potato, cut in half. That's embarrassing. The same portion control was present in the buffet, with premium items like bacon, pork loin, ham, or roast beef. If you asked for any of those, you'd be doled out an extremely small portion, and servers were reluctant to keep cutting you more, though they would if pushed. The breakfast buffet was very unimpressive. Both mornings I tried it, the pancakes were cold, even when I grabbed them right after they were put out. The eggs were cold the first time, and only mildly warm the second. The butter offered is not suitable for use with pancakes or french toast as it is served chilled and is very hard to spread on food that isn't warm to begin with. Some of the amenities that are advertised are a LOT less than Carnival will lead you to believe. The Arcade especially is a total joke. It's by majority very shifty prize games to milk people for money. Very few actual games, and it's all jammed in a very cramped and uninviting space. The Carnival website leads you to believe that their arcades are actual arcades. This doesn't qualify. I've seen run down bowling alleys with more significant arcade offerings. The pool is not large or especially good. THE WI FI IS TERRIBLE. It's extremely expensive, and even with their best, fastest service, I was finding myself without connection over much of the ship, and when I did have connection, it was sloooooooooow. Sub dial up slow at times. It took 11 minutes to load a page, and it didn't even load any images from that page. It's a shameful ripoff. Overall, I don't intend to sail this ship again. Read Less
1 Helpful Vote
Sail Date: July 2018
I have been on this itinerary before with the Inspiration. The ship was very clean and the staff was excellent. Our waiters made it a point to learn your name right away, the bartenders were very friendly and the staff at the pool made ... Read More
I have been on this itinerary before with the Inspiration. The ship was very clean and the staff was excellent. Our waiters made it a point to learn your name right away, the bartenders were very friendly and the staff at the pool made things fun. Our cabin Steward was always accessible and a real sweetheart (Erwin). Our Cabin was M11. Larger than most cabins on the ship due to its location. We had two portholes and lots of room. We ate in the main dining room most nights and in the MDR for breakfast. All were very good. They did seem to forget something at each meal but not enough to be annoying. We did Chefs Dinner on the last night. I would highly recommend it!! Food was excellent and it was a great way to get to know a bit about behind the scenes. The comedian was very funny and the musicians were great. We did not get a chance to see a show though. We did not get off in Catalina but we did in Ensenada. We took a private tour there ($20) and had a blast. Food was great down there, country side was pretty. It was a great day! Read Less
1 Helpful Vote
Sail Date: June 2018
I believe my experience on the 3 day Carnival Imagination (June 21-June 24 '18) was shaped by my previous experience on the 7 day Carnival Splendor (Feb 24- March 3 '18). My first experience set the bar because I honestly had an amazing ... Read More
I believe my experience on the 3 day Carnival Imagination (June 21-June 24 '18) was shaped by my previous experience on the 7 day Carnival Splendor (Feb 24- March 3 '18). My first experience set the bar because I honestly had an amazing time. Everything was great minus a couple things but not enough to change my view of the trip/experience. However, sailing on the Imagination was a nightmare and has led me to rethink any future trips with this cruise company. I will also express to my colleagues and friends my experience in hopes of saving them money and agony of a sub-par experience. The cruise line can truly benefit from having a strong level of consistency and continuity. I endured the following issues on my most recent cruise; as again this was a total opposite experience than my last sailing with carnival: 1. My stateroom was awful. Not cleaned properly and they put the third bed under a table you could not stretch your legs out underneath unless you were 50lbs. The bathroom was not properly cleaned. There were urine stains all over the toilet seat/toilet and shower had soap scum/dirt on the shower floor which can be removed if cleaned properly. ( I used personal gloves, bleach wipes and Clorox spray to clean it properly for my personal use) 2. The food selection at the buffet was very slim and was soggy and cold when being served during dining hours. Hours of the very few food places available where not long enough. 3. The staff aboard the ship was not pleasant nor eager to assist. They presented poor attitudes and an unwillingness to go the extra mile to ensure guest are happy. 4. They didn't allow realistic time frame for activities and games. Also, games were ran by staff who appear to not be engaged with a "I just want to get this over with attitude." They would rush through games and tell us that time is running out so either we can go faster or they would just have to stop the game when the 30 mins was up. (On the Splendor we did not have time restraints, everyone was able to enjoy the game and see it through. Staff was patient on the Splendor) 5. The barista at the coffee cart was very inflexible and unable to provide the customer service required to meet the needs of the patrons. When asked to make certain simple drinks that were being described, the barista responded with "This is not Starbucks". All the patron asked for was a mocha. That requires espresso (which they have), chocolate sauce (which they have), milk (which they have), and whipped cream (which they have). How hard is that. 6. My stateroom did not have a room service menu and after three calls it was not delivered and had not been delivered by the end of the trip. 7. The television in my stateroom did not receive channels that were clear and functioning. Also the remote did not work and after several attempts the staff was unable to sync a remote to the television for late night viewing. 8. The formal dining area lacked the attention and service, again that I received on the Splendor. They served food that was cold and after each course failed to completely clear the table. There were crumbs, sauces and things all over the table but they continued to drop plate after plate. When they delivered the dessert menu, no one came back to take my order but instead brought me whatever they felt they wanted to bring. 9. It was very hard to communicate with a lot of the staff as a lot of the staff was not fluent in English. Repeating words like Yes and No is not a form of communication that is effective nor efficient. 10. The sewer smell throughout this vessel was horrific. I found myself heaving every time I arrived on U deck and in some areas throughout the ship. 11. During sail away they did not have the Sail Away Party on the Lido deck. It was dry and boring. No entertainment coordinator or hype man to get the crowd going. I could go on but I am tired. Will try booking with Princess or Norwegian next. This cruise is like a yellow taxi ride.; overpriced with bad service. Read Less
1 Helpful Vote
Sail Date: June 2018
My husband and I went on this cruise for our 10 year anniversary and we had such a great time! The staff was so nice and welcoming and I love the fact that the employees are from different countries. We didn't take our kids but we will ... Read More
My husband and I went on this cruise for our 10 year anniversary and we had such a great time! The staff was so nice and welcoming and I love the fact that the employees are from different countries. We didn't take our kids but we will take them next time! First off my dinner service team was the best! My service team was Camilo-Team Headwaiter, Octavian and Kadek. Camilo was so welcoming and I loved his personallity, we will always ask for him if he is there next time. We also loved the three bartenders that worked at the bar right before you enter the place where the comedians perform, I can't remember their names but I think they were from Turkey, Ukrain and Columbia but I could be wrong but two guys and one blonde lady. Even our guest services that cleaned our room was friendly! We went on the ATV excursion and they were so good and we had such a blast! The food was good especially the cheeseburgers and I am not even a burger eater! This is a trip that I will never forget and we are defiantely going again real soon. Our cabin number was R25, we want to thank everyone for making this a memoriable trip and I am telling everyone, THANK YOU! Read Less
1 Helpful Vote
Sail Date: June 2018
This was a surprise graduation cruise for my 18 yr daughter she has been on 19 cruises, I have enjoyed 70 cruises. Carnival called two days before departure and offered an upgrade so we received a nicer cabin. We don't complain the ship ... Read More
This was a surprise graduation cruise for my 18 yr daughter she has been on 19 cruises, I have enjoyed 70 cruises. Carnival called two days before departure and offered an upgrade so we received a nicer cabin. We don't complain the ship was clean and crew were friendly except our dining waiter he was Chinese and did not enjoy his job,the lobster was $20. 00 so what, where can you buy a lobster dinner for twenty bucks? The spa water was just lukewarm The pool was so cold only the children enjoyed ? It is fun to rent a golf cart in Avalon but the first cart rentals charge $90. walk through town and the rental is $45. for an hour which is plenty of time to cruise the island. Iam a Captain with a 100 ton license PLEASE dont call this ship a boat it is like calling mt everest a hill.The MC at the club was a jerk , I told him the mike was way too loud and he said "so what" We were the second passengers aboard and the first to disembark,nice to be platinum Read Less
3 Helpful Votes
Sail Date: June 2018
We went on this cruise to celebrate our daughter graduating high school! I am actually torn between a 3.5 and a 3.0...but I have to do a 3.0 First, the good parts. It was short. Catalina was amazing. Ensenada was pretty cool too, ... Read More
We went on this cruise to celebrate our daughter graduating high school! I am actually torn between a 3.5 and a 3.0...but I have to do a 3.0 First, the good parts. It was short. Catalina was amazing. Ensenada was pretty cool too, but we all loved Catalina the best. What did we do on Catalina? We rented the golf carts for 3 hours. So fun and the best thing to do. After that, we went to town, shopped, and had the BEST LUNCH EVER at the Lobster Trap. Omgosh, it was so good! You just can't go wrong with this place. In Ensenada, my husband picked a "resort"...which was basically a hotel with some fake sand. We spent a few hours..the pool was not heated and again, it was a fake beach. But, we made the best of it. We then went into town and had a great lunch at the El Corralito. So much food and really yummy too. You for sure want to split here. Now, on to the ship. It is a little run down, not horrible, but pretty dated. They have no control over kids. We had a family of like 30 on our floor and the kids were allowed to constantly run around and treat the halls as a playroom. I just really believe staff should nip this. If I need to sneak away and take a nap in MY ROOM, I should be able to without kids running up and down the hall. Some parents suck. Staff needs to monitor the halls better. The food has really gone downhill. We went on Carnival cruises in 2011, 2012, and 2014. Food was really pretty good. However, starting with our 2017 cruise, and now our 2018...not so good. Actually pretty awful. Just feel like the quality has "left the ship". Three people in our group actually had mold on their tortillas. :( They did right and gave those three people a steak dinner the next night...but still...eww. After a 4 night cruise, I was ready to be done with the food. Overall, it is a decent cruise. Short but sweet. Not too long. The ports are fun and cool. Great get away. If you can handle the negatives. Read Less
2 Helpful Votes
Sail Date: May 2018
We wanted to do something with our two college grads and our 17 year old son as well that would be fun as a family and different from other things we had done. I had always wanted to go on a cruise, but I worried that my wife would not ... Read More
We wanted to do something with our two college grads and our 17 year old son as well that would be fun as a family and different from other things we had done. I had always wanted to go on a cruise, but I worried that my wife would not like it and I did not want to be in stuck on a weeklong cruise if she hated it. A three day cruise did not require lots of days from work and it sounded like a good trial cruise. We purchases FTF and it was totally worth it. People were getting upset when I would walk to the front of the line at Guest Services. Debarkation was a bit better as well. The food was so-so. I would describe it as Casino food. It looked amazing, but tastes a bit plasticky. We ate a ton of it and I'm sure gained some pounds. It was fun eating and not worrying about where we would eat etc. Having your room, restaurants, entertainment, etc all travel with you is interesting and cool. All in all, it was a blast. It was expensive as we all needed passports and we purchased an expensive photo package. But we invested in our family and it helped to bond us all together and that is what we were looking for. So it was a huge success. Read Less
1 Helpful Vote
Sail Date: May 2018
We went for 3 nights. Dining was great. The chef offered us great meals. Service was great in the dining area. They had different cuisines options as well. We loved Mexican food counter. Pizza was ok not that great but not that great. some ... Read More
We went for 3 nights. Dining was great. The chef offered us great meals. Service was great in the dining area. They had different cuisines options as well. We loved Mexican food counter. Pizza was ok not that great but not that great. some of the waiters and waitress were so helpful. We didn't have fun doing other activities. But night shows were great. People loved Bingo a lot. They stopped on Ensenada. It was not that great place to roam around. We loved cove other than else in Ensenada nothing to see or enjoy for the people who don't drink. We liked gym as well. They had enough types of equipment. Sports park was also good. Water fun what they offer on internet and water fun, in reality, is different. don't go with lots of expectations because what you see on the website looks more exotic than reality. But we enjoy alot for 2 days. Read Less
2 Helpful Votes
Sail Date: May 2018
Waiters were excellent especially JayJay Pasaron, Wayan, Made Dwi they’re all accommodating and very good service!!! Even our cabin crew were all helpful in everything that we need. The Divas had an excellent shows that we really ... Read More
Waiters were excellent especially JayJay Pasaron, Wayan, Made Dwi they’re all accommodating and very good service!!! Even our cabin crew were all helpful in everything that we need. The Divas had an excellent shows that we really really loved .We never get hungry because there are always food ready for everyone. Overall we’re really satisfied with everything. A very memorable experience for a first timers like us. We will highly recommend this cruise to our friends and families . Matey was entertaining overall he’s a very good cruise Director. The photos were all very good we really want to buy all of them but we run out of budget. All the souvenirs that we bought were all nice to give away for our families and friends. The only downside was we all gained weight , the food were all good lots of choices, and the serving of dinners were all just the right amount. So overall excellent!!! Read Less
4 Helpful Votes
Sail Date: May 2018
this was a gift from my son and daughter=in=law. i am 71 and had always wanted to go on a cruise, so it was a birthday and mothers day gift The crew and service was wonderful and friendly .it was always clean and neat. The cruise itself ... Read More
this was a gift from my son and daughter=in=law. i am 71 and had always wanted to go on a cruise, so it was a birthday and mothers day gift The crew and service was wonderful and friendly .it was always clean and neat. The cruise itself was smooth. all the entertainment was fun. My best time as spent talking and meeting the cruise director MATEY. He was a very fun guy and just a wonderful.young man all together. The highlight of my trip. Thank you ll so much for such a fabulous first cruise.....As far as encinata goes, all we did ws go to see the blowhole and a giant fleamarket, that was expensive and hard on my old feet. that is all we did. i would have enjoyed ship entertainment much more. its what the kids wanted to do though. gain thank you MATEY for making my first cruise a happy one.. Read Less
Carnival Imagination Ratings
Category Editor Member
Cabins 3.5 4.1
Dining 4.0 3.7
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 3.0 3.7
Enrichment 3.0 3.2
Service 4.0 4.2
Value For Money 5.0 4.0
Rates 3.0 4.3

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