Service and overall experience unfortunately was very much below expectations. We tried to resolve these issues during the voyage however Uniworld's corporate customer service is horrible as well. They simply don't care.
The facts:
1. It was our honeymoon and stated as such on our itinerary. Nothing was done or mentioned to recognize it until after we brought it up, and even then it was just ...
Luxury price tag but not luxury service. The staff were rude, especially the cruise manager. She was patronizing and disrespectful. The servers did not understand what gluten-free was even though it was in all my notes that I have celiac. They did nothing special for our honeymoon. We made reservations for al fresco dining only to find out there hasn't been al fresco dining since 2019. Embarkation ...
This was our fourth river cruise with Uniworld over the past couple of years. We like Uniworld because they always deliver on their promise of beautifully decorated rooms, great food, delicious wines and topped off with consistent exceptional on board service and first class pampering fit for a king and queen on every trip. The staff have always been 5 star plus, but on the Maria Theresa they were ...
After having experienced the middle deck room in Uniworld’s Venice Cruise, the next year my husband and I were ready to sail the Danube from Passau to Budapest, but on the lower level.
For the most part, I was happy with the room, food and staff. The excursions could have been better described. Most guides but the one in Passau were quite knowledgeable about their subjects.
The ...
My husband and I chose this cruise because of the itinerary on the Danube from Budapest to Passau, Germany and we chose Uniworld on the advice of a few friends. We liked the idea of an all inclusive trip, we've been on a few ocean cruises where that was not the case.
We booked the Uniworld add-on of two nights in Budapest before embarking on our cruise. I have to say I was pleasantly surprised ...
Have you ever found yourself at a loss for words? I never have until now. I'm Angela and I teach house cleaning for a living - all over the world.
So when I stay at a hotel, or I go on a cruise - I can't help it. I notice the bits of dust on the lamps or the drapes or etched water stains on the shower glass.
THE WORST DAY TURNED INTO THE BEST
I hadn't been on board the S.S. Maria Theresa ...
I'm going to break my review into some basic areas that really are the things most folks look for on river cruise. The Tours, Food, Accommodations, Ambiance and staff. Let me start with the easiest first...Staff.
Staff: Uniworld certainly knows what it's doing when it comes to hiring the "best of the best" as we found each and every person on board to be kind, engaging, fun, service oriented ...
This was our first cruise ever. Was somewhat hesitant on cruising as we thought we would not have enough to do and things would be too micro managed.
This boat was wonderful. Once met at the airport, Uniworld took charge of the bags and upon boarding the boat all bags were brought to the room. Room and boat were wonderful. All our needs were met on board and tours were arranged with very ...
Uniworld is a top rated line. Called just two days before leaving for Budapest to check water levels and was told that all was great and we were "assured" that there would be no problem for our embarkation on 9/23. Not so! Got an email in the wee hours of the morning the day before telling us that the ship was in Vienna and we would have to stay in Budapest an extra night, because of low water ...
We started at Roomers hotel in Munich. We did not think much of this hotel. It is chic and stylish, but not for us. Everything was black and the room was not laid out for good use of space. We loved the SS Maria Theresa. The ship was exquisite. We were very comfortable in our room and loved the french balcony - it was the first time we had ever had a full wall window that would fully open. ...