3 Viking River Viking Astrild Cruise Reviews

The main problem was that there was insufficient water in the Elbe to cruise. Viking knew this well in advance and should have given us the opportunity to cancel and receive a refund. They also changed hotels after they confirmed our ... Read More
The main problem was that there was insufficient water in the Elbe to cruise. Viking knew this well in advance and should have given us the opportunity to cancel and receive a refund. They also changed hotels after they confirmed our booking. Instead of the Marriott in downtown Prague, it was changed to the Corinthia in the suburbs. Not a good hotel and had to get the metro to go into Prague. Had to bus from Czech Republic to Germany to board the boat due to low water levels. Spent 4 hours total cruising the river. The rest of the time we were bussed everywhere. We had to pack and were bussed to the termination point of the cruise to transfer to the sister ship as that was stuck in the port. No compensation from Viking. they didn't even offer to comp drinks. This was our trial of Viking for future ocean and river cruising. Thy failed miserably. It was not Viking's fault that the river levels were low but they took our money KNOWING that they were not going to provide a river cruise. If we wanted a bus tour of Europe we would have booked one. Viking will never have us again as customers and I would advise people to be very wary. Read Less
Sail Date July 2018
Just returned from the Elbe Cruise that never went anywhere due to low water levels, but that is not the reason for the one star. Viking is not responsible for low water levels, but their response is shameful. Customers were notified and ... Read More
Just returned from the Elbe Cruise that never went anywhere due to low water levels, but that is not the reason for the one star. Viking is not responsible for low water levels, but their response is shameful. Customers were notified and given the opportunity to cancel just a few days before departure even though the possibility of not being able to sail was strong for some time. For many, like us, who were combining this trip with other travel or business, cancelling and trying to get last minute air tickets and hotel arrangements to Europe was not an option. This turned out to be an extremely expensive motor coach trip as we were herded around in buses for hours every day. We had all of the inconvenience of being on a boat (tiny bathroom, docked away from town center) without any of the convenience and for many the extra walking was quite difficult. Viking's response? A voucher for a discount to be used within a year. In other words, absolutely nothing. When I called to ask for a refund instead of a voucher, I was told it was an "Executive Level Decision" not to give any refunds. I was also told that no one from upper management would be interested in hearing from their customers and that no emails would be read. So, Viking, here is how it should have gone. 1) Offer cancelation OR offer to work with the customer to put them on another cruise, arrange alternate air tickets or hotel rooms. 2) Give some kind of refund, any kind of refund, to customers who decide to stay on the trip. You would have had far fewer cancellations and would have saved money in the long run. The customers would not have been so bitter about the response from Viking while trying to enjoy their truncated vacation. 3) Fall all over the customers who stay; drinks, laundry, Uber or cabs from the dock, anything, everything. This trip alteration without compensation made us feel cheated. 4) Don't ask for tips at the end. Viking should be embarrassed to have their staff stand up and say that Viking does not pay them a living wage and they depend on tips for their salary (of course, these are not the words, but the sentiment). 5) Teach your customer services representatives not to argue with the customers. If Viking had done these things, they would have had happy customers, despite not having been able to travel on the river. Read Less
Sail Date September 2016
This was our first experience with Viking River Cruises. We were to set sail from Melink on the Viking Astrild. Unfortunatley we were notified that we would not be sailing at all as the River Elbe was to low. We were notified of this on ... Read More
This was our first experience with Viking River Cruises. We were to set sail from Melink on the Viking Astrild. Unfortunatley we were notified that we would not be sailing at all as the River Elbe was to low. We were notified of this on August 25, 2015 at 4PM. The reason I mention this, is we had left at 1125 AM for our Pre-Cruise trip to Krakow. We received this message after we had landed in Frankfurt. Imagine our surprise when we were informed that we would not be sailing. When we arrived in Krakow, there was not one Viking Representative to meet us. Two hours and several phone calls later, someone finally picked us up. Now, we could have taken and paid for a cab, but ALL transfers were to be included in our paid trip. Once we got to hotel in Krakow, we contacted our travel agent back in Iowa and she assured us that although we would not be sailing on the first half of our trip, we would be sailing on the 2nd half aboard the Viking Astrild. Needless to say, that was not true. On August 30, we boarded the dry docked Viking Beyla. The Crew and Staff were the most pleasant people we could ask for. They made the stay pleasant for us. We did ask how long they had been dry docked and we were informed 6 weeks! REALLY, and Viking lets you know the day you are flying over that you could Cancel? Then to really slap you in the face they offer you a $1,000 per person Voucher to be used within a year. We are not your average people that can shell out thousands of dollars to do this. We need to save up. We did not sign up for a land tour. We have done these and did not like that you need to be up by a certain time to board a bus and travel. If this had been a land tour, at least we would have seen different scenery each day instead of the same thing. The majority of our tours were in the morning, so you would need to get up, eat breakfast, board a bus, tour, back on the bus, back to the ship for lunch, and then NOTHING. I can sit at home and watch TV. At least when we were in Dresden, you were within walking distance of the square, but when we were dry docked in Wittenberg, the only thing close was a beer garden and grocery store. You could take a cab to the market, but trying to find a cab was ridiculous. This was a joke of a trip. If anyone is considering taking a Viking River Boat Cruise, I would think twice.... Now, our pre-cruise in Krakow was great. Krakow is a beautiful quaint town. People are friendly tons of things to do day and night. Visited the Salt Mines and Auschwitz. We are glad we had booked this. Prague was beautiful also. Only thing is that the hotel that Viking put us up in was in the middle of nowhere. Was a 10-15 minute walk to get anywhere. Berlin was great also. We hired a private guide to take us around and was very impressed with him. Read Less
Sail Date August 2015
Viking Astrild Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.0 4.6
Entertainment 4.0 4.4
Public Rooms 5.0 4.7
Fitness Recreation 2.0 3.6
Family 1.0 3.6
Shore Excursion 5.0 4.7
Enrichment 4.0 4.5
Service 5.0 4.8
Value For Money 5.0 4.4

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