117 Windstar Star Legend Cruise Reviews

My wife and I took the Star Legend cruise from Barcelona to Rome in late September, 2015. It was my first cruise trip and I enjoyed the ship, the crew, the food, the ports, and our excursions (with one blip). The ship is on its inaugural ... Read More
My wife and I took the Star Legend cruise from Barcelona to Rome in late September, 2015. It was my first cruise trip and I enjoyed the ship, the crew, the food, the ports, and our excursions (with one blip). The ship is on its inaugural trips this summer after a refurbishment. Our room (277 sq. ft.) on Deck 6 was ample sized and well laid out. Virtually all the rooms are the same size with the exception of a couple of suites. Breakfast and lunch are served buffet style with a normal food selection. Most dinners are in a more formal dining room called Amphora which is very attractive. The menu changes every day and features very well prepared seafood, poultry and meat dishes along with many choices for appetizers and salads. The quality matched high end level restaurants in our home town of Seattle. One night is a special barbeque which was well done and fun. There is also a smaller intimate restaurant called Candles for excellent outside dining. All restaurants had well priced and well selected wine options -- and a good wine steward. There is a fitness room and a spa. Our maid staff was excellent and our room was always spotless. Most activities are those you select during the port calls -- sight-seeing, biking, hiking, shopping, etc. Our ports were different and interesting -- Port Vendres, Marsailles, Nice, Cannes, Monte Carlo, Portofino (tops!) and Elba. While we booked a couple of guided shore excursions, most ports can be managed without a formal tour. One glitch occurred on a evening event in Monte Carlo where the weather worsened and our tender was unable to return the ship and we bussed to Nice to catch up with it in the early morning -- an adventure anyway. In summary, I would take another Windstar cruise to visit other ports in Europe. Read Less
Sail Date September 2015
I must confess at the outset that I have never been a fan of "cruising" and that sentiment has been further confirmed as I have watched ever larger, slab-sided monstrosities blot out the vistas of some of the most beautiful bays ... Read More
I must confess at the outset that I have never been a fan of "cruising" and that sentiment has been further confirmed as I have watched ever larger, slab-sided monstrosities blot out the vistas of some of the most beautiful bays and harbors of the world. This feeling perhaps first began when I was invited to lunch on board the SS France when she visited Sydney, Australia on her final voyage before being cast into the role of a floating university, a venture that proved to be folly. Nonetheless, any vessel that could boast twenty three pastry chefs had to be a winner in my book and a testament to the fact that the French would allow a kitchen of any less proportion or caliber to cross an ocean under the Tri-color flag of France. Those are sadly bygone days and the commercial employment of the current-day behemoths to introduce the masses to the joys of travel are a mere shadow of the all but forgotten days of the great ships. However, over recent years I have become quite enamoured of the 100 to 600 passenger vessels of the SeaDream and Azamara brands that have brought new life to my hope for a better quality experience at sea. My exploration of these offerings has proven most satisfactory and the emphasis on melding a superb, all-inclusive on-board experience with longer stays in port and more overnights to allow the traveler to really enjoy local cuisine and culture without the rush on and off for what is often a dissapointing "tour" of the local town. Additionally, the shallower draft of these smaller vessels permits them to transport one to ports and river destinations denied their larger competitors. The true all-inclusive products these lines offer is a refreshing change from the need to always be reaching into your pocket for everything such as gratuities or a glass of wine. It was with this new appreciation for the call of the sea that I was promted to coax some friends to join me in sampling Windstar's newly acquired motor ship, the Windstar Legend for a "Culinary and Wine Delights" voyage from Dover down the coast of France and Spain to Portugal. "Legend" indeed! It might more appropriately be called "Myth" as it has proved to be about one and a half stars short of its perported five. Notwithstanding the comments to follow, I would not wish to take anything away from the largely Indonesian (non-officer) crew who were absolutely wonderful in creating a warm and welcoming atmosphere at every point of contact. The kitchen staff also produced a very satisfactory offering at every meal despite the fact that they and the wait staff were as frustrated as we passengers at the daily changes as to where breakfast or lunch would be served. The daily bulletin was invariably wrong and even junior officers, when found, had difficulty in directing us to the correct location! When an investment is made to re-fit a ship one has to bear in mind that the steel structure of the original designer's vision is unchangeable. Thus it is the exterior facade and the interior furnishings and other items of decore that are the focus of any expenditures. In this instance I found it difficult to see beyond the ovbviously new carpet, just where had the $millions been spent? My bathroom fixtures had been re-caulked, although to say it was a shoddy job would be generous. The missed piece around the basin faucet was evidence of the grunge that the new grout was to cover. Our friends found a three legged chair (one broken) propped up against the wall of their cabin and the table at which I sat in the Yacht Club had the surround veneer peeling way. Poor quality choice of furnishing or poor upkeep, take your pick! The steel edge of our balcony already was showing deeply encrusted rust which would indicate a lack of detail in cleaning and painting the exterior. In all, this lady shows her age and is not up to the standard befitting a five-star hotel at sea. All of this pales in comparisonm to the failure of the fresh water system at the start of our first at-sea day. Guests reported being caught in full lather as hot water turned brown and diminshed to a trickle. Toilets ceased to work and even ingenious efforts to flush with bottles of Perrier were thwarted due to the vacuum system also being turned off! Not what one had hoped for and again, perhaps evidence that the re-fit dollars were not fully deployed in support of the mechanical areas either. Hence we were diverted to the port of Brest to have the tanks flushed and repairs made. Disembarkation was not an option but then, Brest harbor did not appear inviting enough to venture out. The price point of our voyage was far from inexpensive which made the nickel and dime-ing plus constant efforts to up-sell (spa) more annoying. The partially inclusive price was certainly five star, the product not so. One clear point of differentiation from either Sea Dream or Azamara has been the officer corp. Aboard the Azamara Quest the officers were constanlty mingling and talking with guests, always ready to answer a question or engage them in a story about the next port of call. On no less that three occassions the captain or another officer would casually stop by and ask if they could join us for breakfast or lunch. Not so aboard the Legend where senior officers have rarely be seen. In speaking of officers, another detail involves the daily bulletin where in the header we are advised that our captain is one, whereas in the body copy another person is introduced as the captain (whom we later learned was the prior captain!). This gave rise to some discussion as to whether our captain might indeed be new to his rank. At every announcement he would commence with "Ah, good morning ladies and gentlemen, this is er (pause) your captain speaking..." He never sounds quite sure that he might only be the first officer, perhaps the most recent rank he occupied? With the notable difference between the Wind Star experience and that of Azamara where very officer from the captain down were constantly visible and mingling with the guests it was clear that the "servant/leader" model was in play as officers set the example in creating a unique on board sense of "family" from the top down. Not so with the WindStar executive team! With little desire to bash the efforts of this crew to work around the product they have been given, there is little point in mentioning the "World Class" gym that isn't, or the morning mystery of where breakfast is being served on any given day. Suffice it to say that this is an okay cruise, but not the five-star experience promised. It certainly is well below the price point charged. Come on Wind Star, take note of what Azamara And Sea Dream are doing and shape up. You can do better than this! If you are getting ready to book this Cruise, don't..... Read Less
Sail Date September 2015
My wife and I and another couple chose this cruise for the timing, the itinerary, the small ship and the food/wine theme. We had all used Windstar before (Windsurf) and loved it. As other reviewers have testified, this cruise was ... Read More
My wife and I and another couple chose this cruise for the timing, the itinerary, the small ship and the food/wine theme. We had all used Windstar before (Windsurf) and loved it. As other reviewers have testified, this cruise was marred by engineering malfunctions, and was less organized than one would expect on a luxury cruise. The pre-cruise experience was mixed; we booked over a year in advance, and were told we would be able to benefit from any subsequent price reductions. I had to be very alert and very assertive to get these, though. Had I waited until the last minute to book, I would have saved some money (but that is not really practical because of the need to plan ahead for this major a vacation). We enjoyed most of the places we visited (especially St. Malo, Bordeaux, El Ferrol, and Lisbon, where we stayed an extra 3 days). We also enjoyed meeting and spending time with many other passengers. The food was excellent for the most part, and the wine was pretty good. The deck layout is not as functional as on other cruise ships of this size. The cabin was fine (when the plumbing worked). The front line staff members were very nice. Some of the shore excursions were poorly planned with too much time in a bus and not enough time to explore or have a meal. The special evening at the Bordeaux wine estate was disappointing. We enjoyed exploring the cities of St. Malo, Bordeaux, El Ferrol and Lisbon on our own. I, especially, loved the two oyster farm tours (Cancale and La Rochelle). We enjoyed the on board entertainment (small lounge, Fado singer), but this was not a major feature of the cruise. Read Less
Sail Date September 2015
Some background before I write this review - we have taken numerous cruises on all levels of ships around the world (small, medium, large, riverboats, etc.) so we have a lot of reference points on what we like and expect as a function of ... Read More
Some background before I write this review - we have taken numerous cruises on all levels of ships around the world (small, medium, large, riverboats, etc.) so we have a lot of reference points on what we like and expect as a function of the price point and the specifics of what the cruise line advertises and offers as compared to their competitors. Having recently traveled on Viking (river cruise in China which we absolutely loved!), we wanted to try another ship with a small number of passengers. After a thorough search, we decided to give Windstar (and the Star Legend) our business - per their advertisement - "fully refurbished boat, approximately 200 passengers, gourmet food and wine, world class gym, elegant staterooms and unique and memorable shore excursions'. So let's discuss what was accurate and what was off the mark - the pro's - very spacious stateroom, cabin attendant was excellent, on-board entertainment was very enjoyable, Candles dinning was great, majority of crew worked very hard to make the trip memorable, and select staff management (Elena and Bianca) worked very hard to listen to our concerns and to the extent practical within their control make our travels and pleasant as possible, and the people were so much fun to meet. The cons - (1) for a refurbished ship, the interior was in dire need of a fresh paint and varnish (age of the ship was not well hidden), the bathroom was not updated - pealing paint and wall tiles in shower were old and separating), (2) wine - not paired with dinner or the countries visited, wine tastings were poorly planned and executed (rushed so the room could be turned over for dinner, no wait staff to serve additional portions to the customers, and wine selections ran out during dinner, "wine expert" was not organized and could not keep the attention of the customers) - we stopped going after day four, quality of wines served were average to below average at best and had low Wine Spectator ratings, (3) on-board dinning service - very dis-jointed for the first three days - meals were late (i.e. not everyone was served at the same time), side dished were missing or wrong, and if you ordered fish it was guaranteed to arrive overcooked and dry, (4) food quality - got better as the days went by but serving three shrimps on top of rice is not gourmet, (5) bar service - with the exception of a few bar staff, very inconsistent service for mixed drinks - long wait (10 minutes), wrong order, glass half-filled - deferred to wine and beer to avoid the the hassle which was not our preference, (6) broken water system during seal day - no showers or running water - things happen at sea so my issue is not that this happened but how the ship handled the situation - the captain made an announcement at approximately 9 am and mentioned that the water system broke and we would make a stop at Brest for repairs - not apologetic in any form and tried to make a joke about it - not funny for the guests who were stuck on board without a bathroom or shower - in terms of compensation - NONE...we asked them to open the bar and provide free drinks and were denied....the system was repaired and then broke again around 10 pm (no notice from the captain) - I called the front desk and the staffer did not understand why I was mad as he did not get a chance to shower (paying customer versus employee....where is the training...), (7) off-board dinner in Bordeaux - very elegant, classical music, wine in the courtyard and then dinner - only one selection - a meat dish that was served raw to myself and three others at our table - after 15 minutes and sending it back twice I decided not to eat the dried out mass in front of me. Two wines were served of which one was a beautiful 2001 Margaux - we each had one glass and asked for another bottle - they "ran out" even then we observed other tables actively getting additional bottles, (8) world class gym - broken equipment and missing weights - need I say more, (9) excursions - unlike Viking or other high end cruise lines, Windstar only includes two free shore excursions and the guests have to pay for any other trips so desired - the selections were marginal at best with the most notable being a wine tour of a local vineyard in the Medoc region of Bordeaux - expected elegant wines and encountered less than marginal samples - would have expected a higher quality vineyard to be made available. We did email Hans (CEO) a note summarizing our experiences and have not received any reply as of this review - not terribly surprised since he already has our money and from the experiences listed above, apparently does not have a keen focus on customer service. Some final thoughts and impressions - we probably wont use this cruise line again unless Han's contacts us and don't recommend anyone else using them unless you do a full due-diligence on all high end cruise and read the review, the ship management fell flat on attention to details and building/maintaining a strong and consistent team to perform and execute their respective duties flawlessly every time, and if you are going to offer a marginal experience then charge a marginal price so expectations can be tempered with reality. Read Less
Sail Date September 2015
I found it very hard to come up with a number to rate this cruise. There was very good, there was average and there was bad. I also need to mention that we were first time cruisers as were the couple who traveled with us. We were ... Read More
I found it very hard to come up with a number to rate this cruise. There was very good, there was average and there was bad. I also need to mention that we were first time cruisers as were the couple who traveled with us. We were celebrating the wives 60th birthdays, and this is what they chose to do. I also need to say for the past 30 years I have been a special event planner, who has organized meetings all over the world, and I like to be in control. That being said, I knew that I would have no control once aboard the ship, and I was going to have to deal with it. We chose this cruise because it was dedicated to wine and culinary tourism, and Windstar was including complimentary wines from the three countries we were visiting each night with dinner, and before dinner a tasting of those wines with a guest sommelier (more on that later). I tried hard to do my research on the ports, as if I was planning to do an event there. I also did research on cruising which brought me to Cruise Critic, which I perused continually for the year before we sailed. In reading previous reviews, I learned that we were going to be the outliers, as most of the reviews were written by folks who have been on many, many cruises. As for the cruise, embarkation was a breeze. There were tons of smiles, and the sight of the Cliffs of Dover upon leaving was awesome. We arrived at our cabin, and were pleasantly surprised with the size and layout. We had been upgraded to a "balcony" suite (more on that later). The first day at sea was very nice, as we settled in and got to know the ship. We loved the size and the fact that of the 160 passengers, there were no children. I would agree with the term of casual luxury. We loved going to dinner in Aloha shirts, and wearing topsiders. The front line staff, cabin stewards and waiters were awesome. They could not do enough for us, and they always had smiles on their faces. I have always been a morning person, so even on vacation I was up at 530am, into the shower, and then up to the Yacht Club, where I was met by Yahya, had a coffee, juice and pastry. Most days I was the only one in there until 630 or so. Very peaceful and relaxing. On day three after we left St. Malo, I jumped in the shower only to find no water. Same for the sink and toilet.. I headed up to the Yacht Club to learn the water systems were down and they were working on it. The captain finally came on at 9am to say they were diverting to the town of Brest where there was a French Naval Base, and engineers who could fix the problem. We were in Brest until 3pm, and it wasn't until we departed that the Captain came on and apologized for the inconvenience. No offer of any compensation. If it was me at one of my events, the bar would have been thrown open. I know from experience that stuff happens, but the key is how the problem is addressed. As for shore excursions, we booked two of Windstar's offerings, and I booked two private guides on my own. No comparison. At El Ferrol, we went on the Windstar excursion to Santiago de Compostela. Cost $189pp. Most of the time was spent on a coach with 40 other passengers. We then marched around this UNESCO World Heritage Site following a guide listening to her commentary through a headset. Not so good. In Porto I hired Douro Exclusive and the owner Marco picked the 4 of us up, visited wineries in Douro and then had the most amazing lunch at a Michelin starred restaurant on a deck overlooking the river and vineyards. Cost $150pp.. In St. Emilion we took the Windstar excursion to Chateau Soutard. Again 40 pax on a coach. The winery was not ready for us when we got there, and were then dropped off in the old town of St. Emilion with no instructions on when to be back at the coach. I wanted to grab the microphone and take over. Not good at all. In Lisbon I hired "Your Friend in Lisbon" to take us on a port and tapas tour of town. Again an incredible experience. Cost $100pp. In addition to their "offered" excursions, Windstar included a dinner at Chateau Giscours in Bordeaux. This was a fabulous evening, with great coordination, food, classical music, and premium wines, all held in the great room of this fantastic old Chateau. This was included in the cost of the cruise, and it was fantastic. Now the guest sommelier was going to do a tasting each evening at 6pm in the main dining room. Each night there were three wines, one from each of the countries we were visiting(France, Spain and Portugal). I found the speaker a bit overbearing in his method and style. Almost like being talked down to. We went the first four nights, and then I decided I had had enough. Since we were going to have these wines at dinner, I didn't want to sit through the "talk". Our traveling companions did go every night, and said that by the end of the cruise the room was only 1/2 full. Not sure if Windstar did their due diligence on this selection. As for disembarkation, it was also a breeze. Finally my biggest gripe with this cruise is what happened on the front side. We booked in 17 months in advance. Paid the 10K final payment 3 months in advance, and then 2 days after making that payment, I was showing a colleague the cruise on the Windstar web site. I was shocked to see they had lowered the price $800pp. So I called our travel agent and she too was surprised by that amount and that she was going to call Windstar in Seattle. When she got back to me, she said Windstar offered a $100 per cabin shipboard credit, and she didn't think that was fair. Since this agency belongs to the Virtuoso organization, she told me they have pull, and was going to have her manager call. In the end they offered a $200 per cabin shipboard credit and upgraded us to the "balcony" suite. Being able to open the window in the cabin was nice, but certainly not worth the premium that Windstar assigns to those rooms. It was not so much the money (as the price we paid was what we had budgeted for), again it was the way it was handled. Living in the Pacific Northwest, I have held elite flyer status with Alaska Airlines for years. Their policy is if the fare goes down before you fly, you get a credit. No questions. As for Windstar, if I have learned one thing over this past year is that premium cruising is a very competitive business. Here they had two couples, right in their demographic wheelhouse. We are on the cusp of retirement, have disposable income and the time to spend it. And they decide to play the nickel and dime game. I'm sure their argument would be, well our cabins are highly perishable. The minute the ship leaves, it is revenue that cannot be recovered. We held that cabin for you (albeit with $1500) for 17 months, and you were able to be sure you were on the ship, and make your air travel plans far in advance. There may be some weight in that, but in the end it is very short sighted. Even before I stepped foot on the Star Legend, I was pretty sure that if I ever cruised again it would not be on Windstar. And now after the cruise, I feel the same way. Read Less
Sail Date September 2015
I have taken sometime to reflect on my recent cruise on the Star Legend, from 9/1 – 9/11. I took this time to ensure that I was being objective in my thoughts/opinions/perspectives on this 10 day long trip through France/Spain/Portugal. ... Read More
I have taken sometime to reflect on my recent cruise on the Star Legend, from 9/1 – 9/11. I took this time to ensure that I was being objective in my thoughts/opinions/perspectives on this 10 day long trip through France/Spain/Portugal. With that perspective I write you this letter. My wife is a travel agent and had made the decision to test out Windstar with one of her clients we were extremely excited to be traveling on the recently renovated Star Legend with its luxurious staterooms, state of the art gym, and 5 star experience. There are many things to speak about, but it comes down to one thing that you would expect from a "5 Star Experience" and that is; “it’s about attention to detail”. Here are the examples of “attention to detail” that made this cruise a less than exceptional event for her clients: “State of the art Gym”: 1 of the bikes is broken, and has been for over a month from what the staff told me. Im 6’4” I was not able to use the treadmill as my head hits the ceiling in the gym Water System: The fact that it broke is not the issue. The fact that not once after the system was fixed, and we had to make changes to the next day itineraries did the captain speak to the passengers and apologize by either having a free drink for the passengers, or any other kind of concession. Bordeaux Dinner Event: 1 choice for entrée…. Let me say that again, 1 choice for entrée for 250+ people.... Even more interesting is that it was Beef Wellington, and it was barely rare. 4 people at my table asked for it to be cooked more, and it came back burned on top and still raw/rare in the middle. The staff put the meat near a broiler to “warm it up”. Quite possibly the worst meal I have ever had. What is stunning to me is that there was not a choice of meat or fish, let alone the meal that was served. Again, no recognition by the leadership of the ship that this event was ruined. Excursions: I will not beat up on each of these, yet a few examples…. On both the St. Malo and Bordeaux excursion we drove around for a few hours and were pushed for time at the Crepe/Cider tasting and the actual wine tasting. The icing on the cake was Porto! A beautiful city, that we visited the Stock Exchange, and toured the city on the bus. We were given 18 minutes to “shop/look around” on our own. Really? The coordination here with the local tour groups has to be better, or explained in the brochures that you will not have time to tour these beautiful cities. My favorite: Day 4, a day at sea. We have had a tough start to the trip, but it is a gorgeous day. Sun is out, everyone is on the deck, the bar is jumping, and people are enjoying themselves and getting ready to put the past few days behind them. I go into the bathroom on Deck 7 and I come out laughing…. There are no hand towels to dry my hands after you wash them. I look at my wife and say “attention to detail”. Wine Tasting: The wine expert could not wait to get this event over every night, we would barely sit down and he would be saying that we need to get moving as we did not have much time. The best wine of the night on at least 3 occasions ran out. That’s right while eating dinner we were told that there was no more of that kind of wine. Scheduling: Everything was on top of each other. Wine tasting had to go quickly because the next day itinerary meeting was coming up. Trivia had to be done quickly as the room was needed for something else. Leadership: The captain has to take leadership here. While at the Bordeaux event he has to grab a microphone and say thank you to the customer. While walking the ship early in the morning to get coffee he should stop and say hi to me (since we saw each other 3 times), as this is what his role is. I have more examples and issues yet I think you get the point here. This cruise was far from the upscale experience that is advertised. I would think that Windstar has heard from others regarding this trip, along with a poor evaluation report from the survey given to the passengers. FYI We cancelled our cruise in April Read Less
Sail Date September 2015
My wife and I sailed on the Star Legend leaving Dover and going to Lisbon. We stayed on the next cruise which was Lisbon to Barcelona. The first leg was a food and wine cruise which featured wine tastings every night and free wine with ... Read More
My wife and I sailed on the Star Legend leaving Dover and going to Lisbon. We stayed on the next cruise which was Lisbon to Barcelona. The first leg was a food and wine cruise which featured wine tastings every night and free wine with dinner. In addition there were free special events such as a fancy dinner at a top winery. The second leg also had special events as well. My wife and I have had over 30 cruises on many ships including Windstar and several luxury lines. We chose the Star Legend because of its itinerary, its small size, and we wanted to see how Windstar handled the Star Legend. There was a hiccup or two but in the end we felt it one of the best cruises we have ever taken. Guests on each leg of our trip were extremely friendly and the cruise staff were excellent. In particular, the Voyage Leader (Windstar's name for cruise director) Alina Moroz was excellent. She had an abundance of energy and made every guest feel special. If you sign up for a Star Legend Cruise make sure she is your Voyage Leader. Ram, our room steward was superb, as were the two ladies at the Reception Desk (who could handle any problem). Every one serving food and drinks were also great. A special shout out for Daddy, one of the senior food serving staff, who could always find your special foods. We enjoyed each port and the history that went with it. The deck BBQ's and dancing with the Officers were real treats. Read Less
Sail Date September 2015
This was our first sailing with Windstar and we were looking forward to the "Luxury" experiences that they advertise. We were sorely disappointed. We are seasoned travelers. This was our eleventh sea-going cruise and we have ... Read More
This was our first sailing with Windstar and we were looking forward to the "Luxury" experiences that they advertise. We were sorely disappointed. We are seasoned travelers. This was our eleventh sea-going cruise and we have sailed with other luxury lines, so we know that our expectations were not out of line. We sailed with Crystal twice, and Seabourn four times and never were disappointed. We sprang for one of their more expensive suites - came to over twelve thousand dollars, so naturally our expectations were high. We did like the itinerary - Northern Europe. Sailed from Copenhagen with stops in Northern Germany on the Baltic Sea, then to the North Sea with stops in Amsterdam and Belgium. The shore excursions were very enjoyable, though pricey. The problems were with the service. The staff that deals with the public could not adequately speak or understand English. We have never encountered this before. It was close to impossible to understand some of the waiters. It was very difficult to make our needs and wishes known, to the reception desk, to our steward. Some specific mishaps: a non-existent wake-up call; extremely hard pillows, when I asked for down pillows was given more of the hard ones, asked a second time, same results - ended up sleeping without a pillow for the next six nights; minibar not refilled, then filled sporadically, but charged us as if it had been restocked; whirlpools closed more often than open, info book in room stated they were open until 11pm, were locked at 9pm. Food was only average. Twice I had lamb chops, both times they were tough and flavorless. You could not hear the announcements in the room. I called reception, they said to go our into the hallway if I wanted to hear them. No clock in the bedroom. Safe was located on the very top shelf in the closet at the very back. I had to climb on a chair to be able to open and close it. The door to our patio did not seal well, heard a whistling wind and felt a draft all night. Read Less
Sail Date August 2015
Having planned this trip 9 months ago, and having been on Windstar before, we had been looking forward to the Star Legend. We were not disappointed. The itinerary is interesting, From Reykjavik to the Faroe Islands, the Shetlands, ... Read More
Having planned this trip 9 months ago, and having been on Windstar before, we had been looking forward to the Star Legend. We were not disappointed. The itinerary is interesting, From Reykjavik to the Faroe Islands, the Shetlands, Norwegian fjords and Copenhagen. We planned our excursions carefully and chose to take the Windstar Cruises offerings, although the tours are on the expensive side (par for the course in cruise companies and not unexpected). For the most part we found these informative and good with excellend guides, with one exception. When we (and several other passengers) complained about the quality, the line gave us a 50% discount, which was fair and unsolicited. Boarding and leaving the ship at each port was handled efficiently and relatively fast. We arrived in Iceland 3 days early and spent them touring around the Southern part of the country. The weather was good to us and we were lucky to have mild, clear days. The weather throughout the cruise was fairly good. Having sailed the North Sea before, I expected some rough weather, but it was calm throughout the cruise. There was very little rain even in the Faroes, and very mild. We boarded the Star Legend and were immediately impressed and pleased with the ship. We did not find the ship to be tired, despite the fact that it has been in service for some years. Our cabin, a BS1 category, was unexpectedly large and very comfortable with a soothing beige and blue decor, plenty of storage including a walk-in closet, large bed, good size bathroom with shower (my only caveat - the shower head is ridiculously located in a corner, necessitating one to cram into the corner to get under the jet), and best of all, a sofa and two armchairs. The Bose speakers were a great addition and my husband immediately connected his phone with music. The TV was smallish, but we are not great addicts, so didn't mind. The crew were, without exception, extremely helpful and pleasant. Our cabin steward was delightful and the restaurant staff were well trained and everyone knew our names by the end of the first day - impressive! Captain James and his officers were charming and welcomed us on the bridge whenever we visited it, the open bridge is a nice touch from Windstar. The Amphora Restaurant served breakfast and sometimes lunch, buffets, all of which were good but not exceptional. We managed to eat at Candles a couple of times, worth the effort, the lamb chops were tender and juicy and I had them both times. Other members of our party were also pleased with their dishes. As is usual, the bar drinks were expensive, but the choices of wines offered were reasonably good. Looking back, we both agree that it was one of the nicest ships we have been on (we will only travel on smaller ships), and we would definitely choose the Star Legend and Windstar Cruises again. Read Less
Sail Date August 2015
This review is written by a couple that has done 9 Windstar cruises since 2003. Obviously one continues to return for a great experience but this review will outline why we will search the market again before we decide which cruise line ... Read More
This review is written by a couple that has done 9 Windstar cruises since 2003. Obviously one continues to return for a great experience but this review will outline why we will search the market again before we decide which cruise line to choose for our next experience. Over 100 people on this cruise have sailed with Windstar multiple times but day after day we spoke to people who felt similar to us. Windstar of today is not of the quality of years prior. Clearly, the signs of a large company owning this once new concept in a cruise line are evident and I will outline them in detail below. Please understand, we had a nice time and the itinerary from Iceland to Norway and Denmark is fabulous. Many of us felt there were far too many days at sea which can be rather boring, or one can use them to catch up on reading or relaxing. Here are the issues for the consumer to consider in deciding on what cruise to take. By the way, remember this cruise cost over $5K/ person The Ship We were on the Star Legend, previously a Seaborne ship. Despite the $18M investment at drydock the ship is old. It is by no means falling apart but the signs of age are everywhere as you walk around the ship. The Crew First of all, our Captain was the most delightful, professional we have experienced in our years of cruising. The open bridge policy continues and is always informative and exciting. It you sailed Windstar before, you knew that each crew member would know your name by the end of the first day. On this voyage only 25 % of the crew were veterans and the other 75% were Windstar crew for a few months. The Dining Room Manager has been with the line 5 months. This is all important as the food and service have definitely taken a hit. We waited 20 minutes for someone to take a wine order at the beginning of dinner, we saw breakfast orders in the dining room never delivered and my wife's pancakes were raw. The food "looks fancy" but is not memorable. Remember, $5k/ person for this! If you talk to the crew you learn they are very understaffed which is apparent to many of us. They work so hard and they are delightful but they are human. If your getting the feeling that this is a large company really watching its bottom line, it's exactly what many of us felt during this 11 day cruise. Even they will tell you the food , choices and selection and service is not the same. Few vegetarian options, no gluten free options (except one bread) and the same vegetable sides every night. One day in sailing into a port the Captain suggested we get up early to watch the beautiful scenery and he would narrate and offer some history on the area. We got up at 630 am and found one dining room attendant in the Yacht Club serving coffee to a long line of guests. We all felt sorry for him but no one staffed that room properly. In addition, we could not hear the Captains narrative as promised. The Rooms The rooms are quite nice and sizeable ( I think 277 sq ft) but the beds, linens, towels and pillows leave something to be desired. The TV is tiny with few options. The mini bar is stocked with soft drinks and beers ( or whatever you choose to pay for) . While they offer a Bose speaker, the Internet service is horrible and streaming music is not possible with Sirius XM or Spotify. The PA system in the rooms does not broadcast the captains messages and we had to open our cabin door to hear them. So let's talk about the Internet. They charge $250 for unlimited access by one device at a time. Dare I say that it could take 5 minutes to download one e mail to an I pad but more significantly at many times Internet was not available including in port at Gairanger. Now, we know the cruise line is aware of this but no one was ever told. No, a prorated credit was never offered for the inconvenience. We found this feature to be no less than a rip off but Windstar has a captive audience for this and frankly we felt it is abused. The Food Good- not great. The buffet choices for breakfast and lunch are not as grand as in the past. One day someone made a bad decision to have us dine outdoors for lunch in Norway when it was 50 degrees. The grill makes burgers and some sandwiches but quality has slipped. Candles restaurant has the ambiance of a mid level chain restaurant and the portions were quite small. Yes, you can always ask for more food but of course this all takes time etc. we would not call this a fine dining experience. The classic Windstar Barbeque was held on deck one evening and was outstanding. We had to wait 20 minutes on two occasions to order an initial glass or bottle of wine, had to send the food back to the kitchen a few ties during this cruise. Excursions Very,very expensive and in this day of on line bookings it is not necessary to book through the ship. We were able to do the same excursions as the ship offered but at half price or less and with the same vendors. The activity director, Travis was excellent and very informative as is his staff. Windstar failed to notify many of the passengers that it had included a complementary excursion in Flamm, Norway which required some of us to cancel our independent plans and get refunds from the vendors. Entertainment- One doesn't go on a Windstar cruise for the entertainment. There were two duos playing at all times in the evening and they are fine. Very few people wind up listening and the quality is just OK. Definitely need more enrichment activity for those who like to learn as they cruise as so many of the guests do. In summary, we believe that at this price point several other lines deserve a shot...perhaps Silversea or Seaborne. We hope that Windstar will again try to deliver the personal, high quality product of years gone by as the experience of intimate groups on a cruise ship is unique. Unfortunately, the lack of value delivered on this cruise makes competitors products more attractive. Read Less
Sail Date August 2015
We decided to take in a cruise that also allowed for a few days in Iceland and with this in mind we traveled to Reykjavik a few days beforehand. Given the weather however this was with hindsight not the best decision! It was raining ... Read More
We decided to take in a cruise that also allowed for a few days in Iceland and with this in mind we traveled to Reykjavik a few days beforehand. Given the weather however this was with hindsight not the best decision! It was raining and windy and not an auspicious start when we embarked the Star Legend which was berthed essentially right near the heart of Reykjavik and we were able to walk to the ship from our hotel quite easily. The welcome from the staff and the cabin steward was warm and friendly and the cabin on inspection was just superb. A bath in the bathroom - which even on the large cruise ships is a luxury reserved for only the highest end cabins - and good quality bath products. There was a wonderful sitting area with sofa and two chairs for those lazy days at sea gazing out at the ocean and a large and comfortable bed. The weather cleared in time for the sail-away and on deck the wonderful Vangelis composition 'Conquest of Paradise' played as we slipped out of the harbor. It was a very special moment. This was my first time sailing with Windstar and I have to say I was suitably impressed. The staff appeared to know names within a day or so and the service was faultless. The only minor blip was one day in the Fjords when the Captain had suggested an early rise to take in the superb views and there was only one poor steward trying to serve coffee to what seemed like the entire passenger complement. Possibly no-one had anticipated there would be such a turnout! The cruise turned out to be a good mix of a few sea days which are always enjoyable and on one day when we were scheduled to be 'at sea' the Captain and the Norwegian pilot (apparently on board whenever the ship is in the fjords) put together a wonderful day of scenic cruising along the coast. I was surprised to hear some passenger's complaining about the 'sea days' - they must have known this when they booked and this was just an unexpected bonus. We were immensely satisfied on the day we were in Geirangerfjord that we were on such a lovely small ship when we came back to the jetty for the tender service return to the Star Legend. A very large ship was also in the Fjord and the queue for the tenders must have run into the hundreds of people. I had to say we felt rather smug as we walked straight on to the jetty and stepped aboard out tender for the return, with no queuing whatsoever There was a good mixture of ports with a wide range of tours on offer. We did make our own arrangements on a couple of occasions but the tours we purchased proved to be excellent and informative. The Captain gave a very good lecture on the history of Navigation which was very enjoyable and we even had a towel folding demonstration of the wonderful towel animals that appeared every night on the bed on our return to the cabin after dinner. The food was superb and on one day there was a deck barbecue which made a nice change and was great fun, with the crew doing their interpretation of YMCA which caused much hilarity. I used the Spa on two occasions and found the service there to be faultless. I was very impressed with Windstar and I will certainly travel with them again, however this is not a cruise for people who need to be entertained from morning till night but rather an understated quality product with the emphasis on informal good service. I would also highly recommend eating on at least one evening in the alternative dining venue which has more of a Bistro type feel to it. Read Less
Sail Date August 2015
We decided to take our first trip with Windstar and build in a couple of days in Reykjavik beforehand which, given the weather, was probably not the best idea. It was an easy walk from the hotel to the ship which was berthed very close to ... Read More
We decided to take our first trip with Windstar and build in a couple of days in Reykjavik beforehand which, given the weather, was probably not the best idea. It was an easy walk from the hotel to the ship which was berthed very close to the center of the City It was raining heavily and quite windy which was not a very auspicious start when we boarded Star Legend, but we were made to feel very welcome immediately by the crew and our cabin steward who was delightful. After a quick inspection of the ship it was time for the lifeboat drill and then on to the deck (as the weather had cleared on cue) for the sail-away, to the sound of the marvelous Vangelis composition 'Conquest of Paradise' , it was really very atmospheric. The food was first rate with a buffet arrangement at breakfast and lunch - although it is also possible to order off a menu. At dinner it is full service but without the necessity of having to dress formally. I would also recommend the alternative dining venue which has more of a Bistro feel to it. On one evening there was a deck barbecue with an excellent range of food and the crew performed their version of YMCA which was hilarious and added to the general atmosphere of enjoyment. We used the Spa on a couple of occasions and felt the treatments were competitively priced and in line with the other larger ships. The spa staff we found to be very helpful. The Captain gave a very interesting talk on the history of navigation which we found quite fascinating and there was also a demonstration from the cabin stewards on making the towel animals which we found on the bed each evening on our return to the cabin after dinner. There were a few sea days which are always wonderful and on one day which had been scheduled as a sea day the Captain and the Norwegian pilots (who apparently stay on board while the ship is in the fjords), arranged for a day of scenic cruising. This was an unexpected bonus and the scenery we sailed past was outstanding. I was surprised to hear some people complain about the sea days when they must have been aware of them when they booked. I really could not fault it. The only slight hiccough seemed to occur when it had been suggested that we rose early the following morning to take in the scenic views and there was only one steward trying to serve coffee to what seemed to be the entire passenger complement. Perhaps they had not anticipated such a turnout! The tours we took were very good and informative and on a couple of occasions we made our own arrangements which we found easy to do. The day we were in Geirangerfjord we took a marvelous tour and felt very smug when we returned to the jetty for the tender back to the ship. A large cruise ship was also there and the queues for their tenders must have run into the hundreds of people. It was very satisfying to walk straight on to the tender for the Star Legend with no wait at all. The open bridge policy was quite a revelation and we enjoyed watching the navigation of the ship through the fjords and being able to walk up there at almost any time (keeping out of the way of course). The officers seemed happy to answer any question. We will definitely sail with Windstar again - perhaps trying one of their sail vessels. However, this is not a cruise for people who need to be entertained from morning to night. There is some entertainment in the form of two singing duos and a small casino. In the day, especially at sea there are a few things such as fruit carving demonstrations or the Spa may have a fitness class, there was also a senior officers question and answer session on one occasion. There is a reasonable DVD collection on board and a small library and a lovely forward facing lounge with coffee and light snacks, which is open most of the day from early in the morning. A word about the staff. They were without exception delightful and in no time seemed to know our names and preferences. There was touching service conducted by the Indonesian crew and the Captain to mark their Independence Day and they seemed genuinely happy that so many of the passengers had turned out to celebrate with them. Disembarkation in Copenhagen went off without a hitch for us and the hotel arrangements were as expected. Overall a very enjoyable vacation. Read Less
Sail Date August 2015
My husband and I went on the Star Breeze for a trip around Ireland and Scotland. The itinerary was wonderful and we enjoyed the excursions that the cruise ship laid on ; they were VERY expensive but well run and first class all the way. ... Read More
My husband and I went on the Star Breeze for a trip around Ireland and Scotland. The itinerary was wonderful and we enjoyed the excursions that the cruise ship laid on ; they were VERY expensive but well run and first class all the way. We stayed in Suite 6. It was a two room suite, not too bad until you went to the windows. Outside our bedroom was a very restricted view ( lifeboat hanging there). Outside one living room window the curtains were never opened because the view out there was just a mess of steel supports, beams, ropes and general mess. The sliding balcony was another story. Half of the overhead space was taken up by an old "rescue" boat. Heaven forbid if they ever have to use it. It was held together ( barely) with black tar and tape that was hanging off. Really unsightly. Needless to say we were not out on our balcony very often. If you go on this ship stay away from Suite 6! Also the ceiling above the bed had rust stains on as though there had once been a leak in there. I know that they spent money refurbishing this ship but certainly a lot of areas were left completely untouched. It really could use a thorough inspection. I can't really say that the food was all that great. Some nights good, some nights just okay. To much sodium in most dishes. Lunch time looked more like a cheap cafeteria. There was no imagination used in the salads whatsoever and it was the same old thing every day. ( Raw broccoli or cauliflower anyone) . Also on some nights the waiters had no idea how to explain the food that was on the menu. One item I asked about was described as a Spanish rice - it was actually and awful colored sauce, full of peppers and spices that was poured all over the fish. Sad, to say- all of the best meals that we had were off the ship as we decided to eat lunch out on most days that we were on shore. Staff were really nice and friendly. All in all - good cruise just a little more attention needed to the menus, the food in general and the items around the ship that still needed attention. Read Less
Sail Date June 2015
This was our sixth Windstar cruise and our first on the Star Legend. I really wanted to submit a glowing review as I have in the past; unfortunately, this cruise was not quite up to the Windstar standards we have come to expect. ... Read More
This was our sixth Windstar cruise and our first on the Star Legend. I really wanted to submit a glowing review as I have in the past; unfortunately, this cruise was not quite up to the Windstar standards we have come to expect. Embarkation was easy and smooth; however, for the first time in all our cruises we were not greeted by any ship's officers (usually the Captain). This "invisibility" of officers continued throughout the cruise. We have always been amazed in the past with them wandering the ship and getting to know them - not so on this cruise. The renovations of the Legend were very nicely done. All the public areas were comfortable and clean. As time goes by, I’m sure the ship will only get better. The crew were out (weather permitting) cleaning, varnishing, etc. every day. Our suite was great - the bathroom could use a little more attention, nothing bad just looking a little worn. There were two different duos on board performing and they were both excellent. What was strange was there never seemed to be more than four or five couples enjoying the entertainment in the evenings after dinner. Breakfast and lunch were served in the Amphora (except for our last day) due to unpredictable weather. They were buffet-style with an additional menu listing daily specials. Here we encountered a minor peeve - they continually served our Eggs Benedict with solid yolks even after we reported it to the chef. Only once during the entire cruise were the yolks properly done. I know this is a minor thing; however, it is also something that should not have happened to begin with and should have been easily corrected and was not. The evening meals were exceptional as always. Service was not up to par with it taking up to three hours for our meal until we found one server, Esther, who was efficient. We stuck with her for the remainder of the cruise. Not sure exactly what the problem was – training, lack of staff, or the crew not “jelling” yet. Also, found the wine steward service lacking - sometimes difficult to get the wine list. More than once he would come by a table, take an order and then completely ignore other couples seated at the same table. We loved the itinerary and we enjoyed wonderful weather. With the exception of a few showers one day, we experienced “Camelot” weather where it only rained after sundown. We took two ship tours and they were both excellent. In Invergordon, we had rented a car for the day and were so tired that we did not participate in the Fields of Culloden private event but those who did said it was great. All other touring we did was privately arranged. The tendering was another issue. I liked the actual tenders used, but the tender crews needed additional training – it bordered on unsafe when we were in rough waters. We were assured that this matter would be addressed and, hopefully, it will. Overall, this was not a bad cruise – just not a great cruise. I know Windstar is experiencing some growing pains with doubling their capacity in one year. I feel confident that as time goes by, they will appropriately address the various issues and deliver a great cruise experience. Read Less
Sail Date June 2015
We had just come off a 10 day amazing trip to Morocco so climbing aboard the Star Legend was quite the contrast. They have done a great job renovating the ship (although we did not see it before). Our rooms were fabulous. Lots of ... Read More
We had just come off a 10 day amazing trip to Morocco so climbing aboard the Star Legend was quite the contrast. They have done a great job renovating the ship (although we did not see it before). Our rooms were fabulous. Lots of seating space, closet space and bathroom space. We did get a room with sliding glass doors which we left open numerous nights to enjoy the fresh air. We travelled with another couple and all four of us said at the end of the trip that the trip was more about the yacht than it was about the ports. We had such a wonderful experience with all of the crew and passengers that we were quite happy to spend as much time on board as we were off. This was our third windstar experience and it exceeded our other two. Captain Richard was truly an open door captain and by the end of the trip most passengers were at the bow of the boat around the bridge whenever we were docking or leaving port. We felt very much a part of the experience (felt like we were captaining the ship so to speak). He was very visible and took such pride in his yacht. Clare who headed up the beverage area was also always hands on deck. She was a pure delight and while she was very friendly and particpated with us she also never hesitated to lend a helping hand to the staff if she felt there was a need. All staff on board could not have been more attentive. We were always relaxed and well taken care of and actually tried to stay a few more days into the next cruise (flight schedules worked against us) as we wanted to stay on!!! One comment I would make though, is perhaps instead of two live entertainers you have one live and one DJ so those that like to dance can do so. We cannot wait to return. Read Less
Sail Date June 2015
This was my first Windstar cruise. Based on the prices and their own marketing material - how they position themselves as a luxury experience for the most discerning traveler - and having been on a whole range of other cruise lines, I ... Read More
This was my first Windstar cruise. Based on the prices and their own marketing material - how they position themselves as a luxury experience for the most discerning traveler - and having been on a whole range of other cruise lines, I expected a good-to-great experience. What I got was more like a poor-to-mediocre one. Disappointment abounded - from the food to the ports of call to excursions to the service to the lack of sleep. POSITIVE - Staterooms: The all-suite staterooms are the largest I've ever stayed in - easily 2x the size of others. They've been recently renovated and are generally nice - additional thoughts under 'Negative' below. - Service: Almost every crew member I encountered was friendly and warm and wanted to help. Unfortunately, that niceness didn't equate to excellent service. 'Nice', 'friendly', 'warm' all go a long way in providing good service - but they don't replace the quality of the actual service provided. E.g. The waiter can be the nicest guy I've ever met, but it only goes so far in making up for the fact that I've asked for iced tea 3x and still don't have it. NEGATIVE - Staterooms: The key word about the ship is that it was 'renovated' - other than most of the public spaces (and not all of them were completely renovated), nothing looked new. In the rooms, you'll see stains in the marble in the bathroom, odd chipping/peeling in the veneers on the furniture, notice the age of the drawers and shelves in the closet, and the ancient tvs and dvd players. - Food: The dinner menus almost always looked good, but the food rarely impressed. Breakfast and lunch actually tasted like bad cafeteria food. At dinner one evening, I was served a pasta with pesto sauce, in which the pesto had been so badly prepared (and this is pesto, folks - not a difficult thing to make) that it was burnt and blackened. The dish was gross, but knowing how long I'd have to wait - and how disappointing another dish could be - I just ate it. - Overflowing toilets: One of the public restrooms, just off one of the main public rooms, overflowed into the public space several times during the cruise. And they kept putting a fan on the carpet to dry it. Well, that fan blew the air into the public room - so you could smell the disgusting scent of sewage mixed with deodorizer in the front half of the room. - Boat vibration and rocking: Yes, these are things that are to be expected on any cruise, and that I've experienced myself. I've never, though, had my bed shake - not just vibrate - so intensely, all night before that I couldn't get any rest. We weren't in the least expensive stateroom offered - not that it would be 'ok' even if we were. When you're paying these prices, no one should have a room that shakes so intensely every night. And the rocking - they rarely extend the stabilizers, and I heard many guests complaining and talking about intense sea sickness. It should be noted that the waters were *not* bad or rough at any point during the cruise. One night a woman was asking reception for some sea-sickness medication, and was told that the doctor couldn't be reached. This was after the poor woman had been up all night prior being sick. Pathetic. - Service: There was absolutely *nothing* excellent, luxurious or even 'good' about the service. I lost count of how many repeated requests - at dinner, with reception, with the maitre'd - were forgotten or had to be repeated several times. I was served the wrong meal numerous times, after having waited far too long to receive it in the 1st place. Our 2nd night, the waiter actually explained the severe delays were due to them being understaffed. !?!? How many times do I need to order iced tea or water or what-have-you before I actually get it? Again, this is supposed to be a higher-end experience - I've gotten better service on a Carnival Cruise back in college. The maitre'd offered, unsolicited - *he* offered - to send the menu for the following day to our room 3 times, but it never appeared. And he was surprised every time that it didn't show up. - Activities: There's really nothing of interest scheduled. - Ports of call: Two of the six ports should never have been part of the itinerary. One was a low-income vacation town and the other was an economically depressed town with literally nothing going on. - Excursion Director: This guy was nice, sure. But had absolutely no personality, gave no opinions or expert advice about any of the ports. All we heard were generalities and bland 'this is great, this is great, that's great' - everything was nice and great. Those words lose their meaning and provide no actual insight into the various options. His powerpoint presentations bordered on being sad. He cancelled our tickets on one of the excursions accidentally, with nothing to say but 'I'm sorry - try visiting the museum on your own'. I thought this was supposed to be a luxurious experience. You make a mistake, make it right - period. Read Less
Sail Date May 2015
We've sailed on the Legend when she was part of the Seabourn Line, so we know what this ship offers, the plus and minuses. I'm not going to compare my service experience to Seabourn, as this is a totally different line. My review ... Read More
We've sailed on the Legend when she was part of the Seabourn Line, so we know what this ship offers, the plus and minuses. I'm not going to compare my service experience to Seabourn, as this is a totally different line. My review will be based on a line such as Celebrity or Princess Sailing. Positive The refurbished interior is done very good. I'm an Interior Designer and I like what they did with the staterooms and the main dining room looks great. Staff, very friendly and working hard to do what they could to help (For 98%) State room attendant did a fantastic job, we would go to breakfast and when we came back the room was serviced and clean. The ports of call, small ships get you into some of the best kept ports. They allow you two bottles of wine per person to bring on board. Yacht Club, great place for coffee in the morning. Access to the bridge, very cool. And I can't remember her name but there's a women on the bridge was very good at explaining instruments and sailing. The food, was very good. Cables dining at the rear of the ship is set up as a grill, the veal chop was really good. They ask you dine only once at candles as its limited in seating. We were lucky and had dinner here twice, one night the weather was cool and reservations cancelled, we antipcapted this happening and walked up hoping to get a table and scored. The deck party was great, great selection and good tasting. Overall the food, Better than the big lines, but not Seabourn. Negative This ship is sorely under staffed! You would think as this was the second week sailing, they would over staff to handle a new vessel. Dinner was a time consuming affair. Not enough service staff and everyone tends to come to dinner at the same time. Food was good, but surprised they didn't offer more regional offerings. Indian food was offered a couple of nights, interesting but not for Spain & Portugal. They did not have enough wine on board , the previous sailing had consumed most of the offerings and our first night the wine selection was limited. The bar staff would close the deck bar at 7:30 because he needed to go down to the restaurant, and there's 14 people drinking at the bar. As drinks are not included you would think they would have a well staffed bar. Forget about ordering food at the bar. You need to go to the stateroom and place a room service order? I know sounds weird but it's the only way to get a plate of cheese or appetizer at the bar. Midnight, bars close! So who cares if your hanging out with new friends and it's just taken you 2 1/2 hours to eat dinner and you sat down at 8:30. And, if you have a liquor you like and they don't have it, well too bad. Really, we are paying by the glass get some XO Patron Cafe. A couple of pours you've paid for the bottle. I think this is a Windstar issue, they should allow managers to handle simple issues as picking up a bottle. Internet- when we came on board they recommended we not sign on for the internet packages. The reception said it was slow. Well, it's not super fast but when you are at sea you should expect this kind of issue. We found if only one of us used the service at one time it worked pretty good. Another couple didn't sign up and half way through the trip they received a call from the cellular provider they had a $1200 cellular bill. Buy the intent packages and turn off the cellular data roaming so this won't happen to you. Laundry offer, this one I have to say REALLY! They put a laundry offer for $98 have your laundry done, all week! But they turn around and tell you it was a mistake offer, should be $125. I had to laugh at this one, why would you even tell guests you screwed up and ask them to pay the difference. Eat it! Don't even ask your guests this kind of thing! A crew member called us three times on our 8 day cruise between 3:00-5:30 AM looking for the boss. We were in room 125, and I expect "The Boss" had a similar stateroom number. When we called reception on the 3rd occasion, to see if the issue could be resolved you would have thought I was speaking in Latin. She was of no help, and if she didn't get the problem she should have had the Hotel manager contact us. Shore Excursion we landed in Gilbrator and had a limited amount if time. I had booked our shore excursion online prior to boarding the ship. Tickets were in our stateroom upon our arrival, so everyday we pulled them out and arrived at our designated area. We hoped on our bus and realized they put us and three other couple on the wrong tour. Very disappointing, as this will be a port we will never be in again. We didn't make it to the top of the rock! Check your tickets carefully. And, the other is due wax finding out you can get off the boat and do the same tour at 1/2 the price. Pool Redesign, not a fan. They have pulled out the pool and installed a once piece pool or over sized hot tub up on a large deck. Plus, they chose to clean the pool when we at sea. I feel this should be done when we are at port. The staff was using pool towels from the deck to clean the pool. Strange, latter I started wondering if a guest had an accident in the pool :( We docked in Palma, other cruise ships provided transpiration into the city. When we docked, we couldn't even find a cab to take. Nor could the other 20 guests standing around. Rooms, I love the rooms and the bathrooms. Our room the sound system wasn't working after the second day. We called reception but no one showed up to look at it. I thought this was dangerous, we couldn't hear any of the announcements. And we were lucky, some people lost hot water. I guess our timing for showers worked as we didn't have this problem. Pillows, they offered fiber pillows only. Entertainment- they had 2. Two piece bands this was Ok. A real band would have been nice. Flamingo dancers one late afternoon, but the timing was off. It was around the time everyone was returning from shore. Read Less
Sail Date May 2015
Star Legend Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.0
Entertainment 3.0 3.1
Public Rooms 5.0 4.0
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.3
Value For Money 4.0 3.6

Find a Star Legend Cruise

Easily compare prices from multiple sites with one click