4 Helpful Votes
Sail Date: April 2019
The balcony room was quite spacious and in a great location. The evening shows were outstanding, the group put lots of energy in their show and costumes, the variety was great too. This cruise could have been very nice experience, however, ... Read More
The balcony room was quite spacious and in a great location. The evening shows were outstanding, the group put lots of energy in their show and costumes, the variety was great too. This cruise could have been very nice experience, however, the way information sessions were organised, it was very clear that fitness and spa team are trying to sell you anything and everything. The sessions were not quite informative and sometimes had very conflicting information. I'm not sure why you need to sell shoe inserts and detox pills on the cruises, it is just disgusting. most fitness classes were offered at the additional cost. I think spa should be relaxation space and not pushy sales space. The reception service was rude and not helpful, all 3 attempts to get any information about tours, shuttles, etc. was a waste of time, the staff has to be trained well to communicate to guests, this ruins the experience overall. Read Less
3 Helpful Votes
Sail Date: October 2018
we chose this cruise because the first port of call was to be Norfolk Island. The weather did not allow a tender boat to take us on the island. We had two days at sea to get there and two days at sea to get to Tonga This meant five days ... Read More
we chose this cruise because the first port of call was to be Norfolk Island. The weather did not allow a tender boat to take us on the island. We had two days at sea to get there and two days at sea to get to Tonga This meant five days at sea before getting on land. My complaint is that we heard afterwards that ships rarely get onto island because of weather and small jetty. Cruise ships and travel agents should not sell a product that they can't deliver Buyer beware! Also this ship sells internet packages that don't work. After we couldn't get on Norfolk, to get over cabin fever, I thought i would purchase a package that gave me 500mg. After two days of trying to connect i noticed that just over half my data was already used and i hadn't even sent one email or done one search of what to expect in Tonga. I went to reception to complain and get money back, they said nothing can be done. We warned that sometimes it is slow. As soon as i said i would be writing to the Ombudsman he did some typing and said refund would be in your account later today!! Again Company shouldn't sell a product that doesn't work! This cruise was cheap for 16 days and excellent value if you are on a food fest. The entertainment was good and the director of such, Zoltina J was the one saving grace on the cruise Generally speaking the ship was overcrowded for the seating in most areas. some people would go to venues up to an hour before so that they could get a seat. On several nights we literally had to argue with other customers to get a seat at the 9pm show. On one night we arrived five minutes before only to find no seats available. We stood at back for five minutes and then left. Read Less
21 Helpful Votes
Sail Date: August 2018
Hello All, Having just returned from our first P&O cruise after 6 cruises with carnival - I thought I would share some relevant comparisons that would highlight what each provide and what potential cruisers may find appealling ... Read More
Hello All, Having just returned from our first P&O cruise after 6 cruises with carnival - I thought I would share some relevant comparisons that would highlight what each provide and what potential cruisers may find appealling Our family has sailed on Carnival Legend twice and Carnival Spirit 4 times and now on Pacific Explorer last week - all trips to pacific islands for snorkelling as the main event out of Sydney BOARDING - both lines have a smooth and efficient entry to the boat - we have never been delayed in 7 total cruises (always choose the earliest time possible to get lunch on boat - and arrive even earlier at Circular quay as they will let you board in the previous 30 minutes time slot if you dont have the earliest possible). Expect a 20 minute process. If possible book a cruise leaving from Circular Quay as White Bay terminal is a nightmare to get to, especially on day of return when all you want to do is get home fast !! ROOMS - we have always booked a Balcony room. Rooms on Carnival are well designed and include a lounge and desk with chair along with the beds - so reasonable size and comfortable. Room on P&O was alas a broom closet - with no lounge at all and poor use of space so for us with an additional 18 months old cot in the 2m x 2m living space - there was basically no room to live ! Bathroom tiny on P&O - functional on Carnival. Carnival have suitcases fit under all beds - P&O did not ! Toilets notorious for blocking on P&O - ours blocked on 2nd last day (and was fixed in about 8 hours)- Carnival we have never had an issue BALCONY - Carnival have lights on the balcony - whereas putting children to bed at 7 pm - lights out - with one parents staying with our 18 month old and 5 year old - naturally that parent would sit on the balcony reading etc etc - EXCEPT - you may not believe this but the P&O setup had balcony light built right next to curtain runner - BUT THE CURTAIN WAS ON WRONG SIDE OF LIGHT - meaning that the light shone into the room, not onto the Balcony when curtain closed !(rendered our balcony useless after 6 pm - kids were trying to sleep). We asked reception for a portable lamp but they refused our request. P&O actual balcony design is better - there is some shade areas on the side so if sun is out in force - you can sit there all day and find some shade - Carnival it is wider full view but sun blaring means its just too glary and hot at times out there -------------------------------------------- FOOD - the real difference here was one of frustration with P&O - in that they monetise all the great foods that you hope for on a holiday and that kids are looking for. Hamburgers - all paid $7 each on P&O - all free on Carnival. The burgers are both really nice with the Guy Fieri burger (free) slightly better and with more options than the Luke Mangan cafe paid burger. Pizza - 24hours and free on Carnival - rolled in front of you fresh for trad Italian thin crust pizza ready in 10 minutes. Pizza all filtered into specialist restaurant on P&O - $16 each - nice and more restaurant quality but Carnival was the nicer pizza and for free (there is no food after 9 pm on P&O - except small paid cafe) Ice-Cream - 24 hours and free on Carnival - none available on P&O except branded shop NZ Ice cream all paid Restaurants - both very high quality food and cant be faulted - cant separate them - 3 courses and can have anything you want and however much. Specialist restaurant on P&O - Italian - was really lovely. Dinner reservations were easier and better organised on P&O as it was a simple phone call but you did have to book every day - Carnival if you have any time dining you get a pager when you turn up and need to wait usually (but fixed dining you just walk straight in to your table with same waiters). P&O are going for more upper class quiet atmosphere in restaurant - muted lighting - whereas Carnival go for family oriented brighter lighting and have a song and waiters dancing (5 minute intrusion - Im not a fan of the silly carry-on)! Buffets - this is where there is a difference. P&O have gone for a food court, always served by staff approach with seven different stations - quality varied widely - Pantry layout worked very well in that we rarely if ever waited too long - lines were not too long. Stations are 1 Indian 2 Asian 3 Roasts 4 Pasta 5 Mexican 6 Fish and Chips 7 Desert Sugar Bar The Indian was disappointing as I was looking for the classic butter chickens, masalas, kormas and hardly ever had these sort of dishes - just dal after dal and lots of vegetarian naturally. Asian - this was the worst option - Australian want westernised Chinese like your honey chicken, lemon chicken, mongolian lamb, sweet and sour pork - instead this was really old stale boring trad Chinese - nasi goreng, lamb stir fry (hoi sin sauce with wet cabbage sitting in wok for ages with the toughest boot leather lamb ever) - and it rarely ever changed Fish and Chips - fantastic - as good as this can get Mexican - really nice variety and especially the beef dishes with nachos or wraps Pasta - alas really big dry pasta bakes - you would hope for fresh and replenished pasta staples but it really was average quality at best without much choice Roasts - seemed quite good - irish stew, hams, leg of lamb with a few veggies Desert Bar - the most disappointing of all - you really better like light cream cakes - they were nice but repeated every day ad nauseum - saw the Butterscotch cream cake 5 days in a row. We were hoping for some mousse, eclairs, donuts, slices, ice-cream, mud cakes, tarts, cookies but it was all so similar Ice Cream - none - see above - monetised Carnival buffet is different - self serve and served by staff - a lot more variety with multi dishes at many stations - but also some really average stuff but really delicious stuff - so I found Carnival winning in end because I could find really great things amongst stuff I didnt like but with P&O - quality was as described above and variety wasnt there Seating - could not find a seat at lunch time on P&O a number of times - so seating was inadequate - also happens a little on carnival but apart from first day - could always find a booth - overall same for both lines. --------------------------------------- SHOWS - Carnival have a 3 tiered theatre so that you can walk in with 1 minute to go and find a seat no problem. P&O have a 1 level theatre with massive seating issues - 2 times out of 4 I had to walk out as there was not 1 seat left. On last night - our children loved the Rock concert 2 nights previous - we intended to go back for the 90's pop concert - wetn early to get an aisle seat with an 18 month old - instead - we found 3 seats in the mobility seating - were told to move - and there were 80 people standing at back aisles on each side - there were simply not enough seats. I had to leave with my family arguing and staying in the back row - awful experience. P&O musicians superior to Carnival - rock concert they had a live band as well as the singers - and the musicians and mixing were superb - incredibly good - where Carnival show is more cabaret and still OK - but P&O better in terms of their musicians throughout the whole ship --------------------------------------- TENDERS Both lines do them pretty well -with P&O seeming to be better organised and not as rushed ---------------------------------------- SHIP LAYOUT - I absolutely love the top deck round lounges (pods) with cover and privacy - on Carnival boats - they would be the spot I spend the most hours in. Pillows - ocean views - wind protected - lounges angled so they are private - perfection ! Much to my chagrin I found the P&O boats had nothing to cater - simply nothing. Every single deck chair was turned facing inwards towards the pool / middle of boat squashed in like sardines and the two glass angled panels and framework blocked view to the ocean really badly. Generally P&O boat was cramped and no where near enough chairs - whereas Carnival I could name 4 or 5 reading spots or quiet spots where I loved to sit - indoors and out. The bigger boat pays off with this sort of stuff. Just not a lot to do on P&O - no basketball court, no soccer court, no running track, hardly any standup comedy - adult area was really lame and small on P&O. Bowls was complete waste of time because the ships movement meant the bowls did not track with curve - and space was too narrow - so no one ever played it. Elevators were a slow nightmare on P&O - much quicker and more of them on Carnival. With a pram, we waited for endless minutes as elevators did not come or were filled (ended up carrying the whole pram up 4 levels up stairs after standing for over 10 minutes after safety drill) OVERALL - we will not be cruising with P&O again - Carnival from now on. It really depends on what you are looking for but we found P&O signicantly inferior in many areas that affected the quality of the holiday. Read Less
4 Helpful Votes
Sail Date: July 2018
There is only two positives to this cruise. I got to see Glenn Shortock sing and I bought two handbags. I have cruised on this ship when it was the Princess Dawn to Fiji and had a wonderful cruise. Now it has changed to the Pacific ... Read More
There is only two positives to this cruise. I got to see Glenn Shortock sing and I bought two handbags. I have cruised on this ship when it was the Princess Dawn to Fiji and had a wonderful cruise. Now it has changed to the Pacific Explorer and attitude change. Staff were rude and ignorant. I went to Charlie’s bar at 8.15 pm last night to get a coffee(no one around) and there was five staff behind the counter and I waited 7 minutes (yes I timed it) before asking if anyone was serving and a reply back that they were a bit busy. ( they were standing there talking between themselves) The food in the pantry was the same every day. The entertainment was appaling. If you are going to have theme nights such as Gatsby night at least play music related to that period, not have a young band playing all the latest hits. Also the bands should at least know some songs which suit all age brackets as 75 percent would have been over 50. (The male dou weren’t too bad) I have on 17 cruises, 5 being this type of cruise and this would rate as the worst. Read Less
Sail Date: June 2018
As a fulltime carer I needed a short break, and wanted to try a comedy cruise. Got a good last-minute deal on a penthouse suite, with its nespresso machine, spa bath, huge balcony, canapes, afternoon teas. If I'd known this boat ... Read More
As a fulltime carer I needed a short break, and wanted to try a comedy cruise. Got a good last-minute deal on a penthouse suite, with its nespresso machine, spa bath, huge balcony, canapes, afternoon teas. If I'd known this boat rocks more than others we've been on, I'd have brought a wheelchair for my caree. As it was, had to rent one (other ships supply them free), and the $150 deposit took weeks to be returned. Worse, the chair given had stuffed wheel bearings, and was very difficult to push. Warning, the medical center has very limited opening hours. I must have been caught on cctv swapping the chair for one that worked, because I was roundly berated for doing so, never mind that renting a chair that doesn't work is a breach of contract. We'd heard good things about the Shell and Bone's fish pie, but for some reason it was off the menu, and we opted for the lobster. What an unmitigated disaster, a plate full of shell holding what might as well have been crab stick covered with what tasted like melted cheddar. Really should have complained. On the upside, Dragon Lady was quite good, and no surcharge. The Pantry does a reasonable paella, and fish and chips, but the queues can be insane, and you're not supposed to take stuff back to your cabin. Embarkation was delayed 3-4 hours, we were supposed to be priority boarding but had to queue for ages, we did not get the arranged wheelchair boarding assistance until we stalled halfway up those quite steep ramps. I wanted to like P&O, Australian currency, no tipping, local employers are all good ideas. But I probably won't cruise with them again. Read Less
2 Helpful Votes
Sail Date: May 2018
Having travelled a few months ago to Tasmania and enjoying myself decided on another cruise on Explorer, what a terrible cruise, Kids allowed to run a muck. I have never seen soo many snotty nosed crying uncontrollable kids. I came on this ... Read More
Having travelled a few months ago to Tasmania and enjoying myself decided on another cruise on Explorer, what a terrible cruise, Kids allowed to run a muck. I have never seen soo many snotty nosed crying uncontrollable kids. I came on this cruise to enjoy myself and some down time not to put up with children whos parents cant be bothered looking after them properly. The smoking on deck 7 near the Explorer bar was just awful creeping up to deck 8, the smell of pot on the Oasis deck that had been smuggled on board by a group as well as crew members smoking on deck also the amount of Adults allowed to drink in the spas and crew serving them. Where was the Security? fights beaking out on the ship.The disgusting Pantry floor and windows, went in for breakfast usual time 6.30am and floor was filthy from night before this continued all the way through the cruise so I ate in my room. What is up with the tender boats? sending back empty tender boats being told not to get on them when people are waiting to go back to ship. "Note to photo staff" when someone tells you four times they dont want the full photo package listen to them, very pushy. Why is the food not served at the proper temperature? COLD FOOD. I did not appreciate my cabin steward coming into my room whilst I was at breakfast, EARLY, to clean it at least wait till I put up the CLEAN MY ROOM SIGN. Watch the dogs on Isle of Pines they bite! and there are a few not so nice characters watching your possessions keep an eye out, as well as some not so welcome signs. I DO NOT recommend this ship for elderly passengers unless you enjoy unruly kids and second rate service save your money go elsewhere. I wont be cruising with P&O again. Read Less
9 Helpful Votes
Sail Date: January 2018
Travelling with a 14 year old and hoped all the extras activities would be great on the refurbish ship. Firstly the virtual video is not accurate. Refurbished external yes but certainly not cabins. We were in 10204 balcony bed was ... Read More
Travelling with a 14 year old and hoped all the extras activities would be great on the refurbish ship. Firstly the virtual video is not accurate. Refurbished external yes but certainly not cabins. We were in 10204 balcony bed was saggy, carpets old very tight space. I had a wheely walker and had to fold up to take in side. Meals in Waterfront were not much different to home meals, water fish main like soup, meatloaf as a example. Dessert nothing to write home about. Angeles not really Italian and Dragon Lady best but very small meals. They advertise anytime dinning but everywhere has to be booked. Do this as soon as on board. The biggest rip of is the extra activities. Zip line walk plank. Segway obstical coarse What a Joke. 15 meters on side of deck going around a few top hats (same as used on round works). My grandson and his father paid for the Gold Edge pass. Unlimited use of activities. The Edge centre was only open each day for a short time. Only able to do 2 activities each day. Plus different ones available each day. It cost the same for a 8 day cruise as a 13 night cruise. No complaints about staff except shortage of but others worked very hard as usual. No drink service in Pantry, line up. Pantry food cheaply made, scarcity of meat. Fish and chips best. Salad small but ok Will we go again. NEVER. Back to princess or Holland America. Read Less
5 Helpful Votes
Sail Date: October 2017
This was to be our last cruise of the pacific islands.Had traveled on this ship when it was the dawn princess. I found that the dining room were redecorated and split into 3 areas.I preferred it the way it was before. Dress rules were not ... Read More
This was to be our last cruise of the pacific islands.Had traveled on this ship when it was the dawn princess. I found that the dining room were redecorated and split into 3 areas.I preferred it the way it was before. Dress rules were not enforced at night. Often there were guest in shorts singlet tops and flip flops.There was no simulcast of the production shows.The theatre only holds about 600 people.There was no security or pool staff to supervise the use of the pool.The meals at the Pantry were often the same each day. Cold Cuts of meat were never provided for Lunch. The offering from Luke Mangans was the same each day (Boring) for which you had to pay extra for.This also was the case at the Waterfront Restaurant, A Steak there cost $17 and it was of poor quality. You need to avoid this!!! To summarise P&O need to upgrade the quality of there food and beverage to compete with other ships. This Ship is really low budget. It might suit some but not me. Read Less
10 Helpful Votes
Sail Date: September 2017
I was travelling solo in a balcony cabin. Booking in via their web site & 4 phone calls to P & O took me 5 hours, 2 of the 4 people I spoke to over the phone told me they have a lot of problems with their web site. With hindsight ... Read More
I was travelling solo in a balcony cabin. Booking in via their web site & 4 phone calls to P & O took me 5 hours, 2 of the 4 people I spoke to over the phone told me they have a lot of problems with their web site. With hindsight I should have taken this as an omen early on & not booked with P & O at all. At check-in at the cruise terminal I was confronted by a loud aggressive male who aggressively snatched a small 330ml bottle of water out of my hand - apparently P & O are paranoid about passengers bringing their own liquid anything on board because P & O have the mindset that you wouldn't buy their overpriced liquids if you were allowed to bring your own on board - they are so paranoid that they have a luggage/bag scan that picks up liquids. In my trolley case I had a 'happy trip' gift wrapped 6 pack of lager so you can imagine what happened next, same aggressive white blokey demanded 'open the case!' (no 'please', no sense of humour, got deep psychological problems this bloke), the lager in it's pretty gift bag was confiscated & a female at a nearby desk who I felt sorry for, gave me a receipt to pick up package on morning of disembarkation from Charlie's Bar. I then proceeded to board & made my way to my cabin on deck 10. The cabin was quite pleasant, enough movable hangers for one person in double wardrobe, queen size bed, desk & chair, a bit of room to walk about, 2 chairs & table on balcony, bathroom very small but ok except usual crappy toiletries but I always bring my own (cruelty-free, natural & vegan) & wouldn't use their stuff. When I booked partly on-line I included a note under 'special requests' where I said "I am a vegan, I presume I can get some vegan food in one of the ships eateries, if not please let me know & I'll bring my own food" (I said this a bit tongue in cheek really) & there was a letter for me on the desk from one of the chefs who wrote under the heading (unbelievably) "Vegetarian", anyone who knows anything would know of course that there is a big difference between vegan & vegetarian, not just food but whopping difference in lifestyle. I never bothered contacting this chef who I think would probably be clueless & whom I wouldn't trust. I ate once or twice a day just in the Pantry because there you can serve yourself at the salad & fruit counters, I had same food every meal (cucumber slices, tomato slices or wedges, corn or peas, onion, lettuce and melon). It looked like at the hot food counter there were no separate containers of boiled potatoes, cauli, broccoli or any green veggies. In the Pantry dining area it was interesting watching the young female staff table-clearers who work efficiently & diligently who I imagine get wages & some would be sending most of those wages back to their families in their home country. I had a brief conversation with a couple of these young women. You could only get orange juice in the morning which was free, then they took the dispenser away, if you wanted orange juice any other time you had to pay. There were many instances where staff had their hand out for you to pay for something where you would think it would be free & included in cruise price. Entertainment & Activities: I did a couple of craft activities, origami & making a paper flower demonstrated by Tarryn in the Explorer Bar, the craft papers were free & I think all participants (25-35 of us) enjoyed the 50min workshops. The only entertainment I saw was The Tap Pack, 4 male tap dancers on stage who were quite good & pleasant in that they weren't lewd or crude in any of the spoken part of their act. I wanted to go swimming in one of the pools, where either side there is 2 hot tubs, the pool had a sign up "elderly (meaning over 55 which I am) people not allowed in the pool" then the standard safety cop out crap - how ridiculous this is, Dawn Fraser ("our Dawn") would not be allowed in a P & O pool because of their obsession with pettiness. I encountered another aggressive rude male - at the reception desk when I settled my $8 (I bought one Heineken lager) a/c, male said to me "$9" (no 'please'), I said to him "I was told it is $8" then he said "don't you want to give $1 to save the children?", I said "no thank you, I already give to save the children separately', I think the point is, apart from the aggressive attitude, passengers should be asked (politely) if they want to donate $1 or whatever $$amount & not have that money automatically added to their a/c without their knowledge, I think this beggars the question, is anything else being added to passengers a/c they didn't authorise. The gym is another issue, when I visited the gym there was no-one in charge just 6 or 7 males on the cycles. On the day of disembarking the system seemed to fall apart & people weren't disembarking in the order allotted to them, a bit of a free for all from deck 7 (quite a number of us sat around & didn't join the crush & dash & waited for the rush to ease off which of course it eventually did). There was no library on board. That morning I'd collected my confiscated gift wrapped 6 pack, P & O only alienate passengers with this & other pettinesses. After disembarking, it was good to see that the taxi system was organised & I was was very pleasantly surprised to find my taxi driver a female driver, very smartly dressed & very good driver, very pleasant. I was glad to be home Read Less
9 Helpful Votes
Sail Date: September 2017
You can put lipstick on a pig, but its still a pig. This boat is seriously old and the plumbing system shows that. The entire boat smells like, well___like poo, its really evident in hallways, decks and specifically towards the bow. ... Read More
You can put lipstick on a pig, but its still a pig. This boat is seriously old and the plumbing system shows that. The entire boat smells like, well___like poo, its really evident in hallways, decks and specifically towards the bow. Staff were hit and miss, some were lovely others just rude. Food very average, cold, dry and mass produced. Booked a few of the "signature" restaurants and they really failed to impress, service was cold and uninterested and food was very much the same. Nothing to do on this boat unless your keen on drinking, many bars with quite expensive drinks. Seems like a real lack of activity unless you want spend money, I was hoping for at least a library but alas their was nothing. Organised party nights were a little lame, and again designed to get you to there over priced bars. Sorry big fail 'poo'cific explorer and p and o. Read Less
14 Helpful Votes
Sail Date: August 2017
We took a 4 day trip on Pacific Explorer from Sydney to Mooloolaba, departure was put back 6 hours till 10pm to refill freshwater ( that was not true the ship had plumbing problems ) We attempted to have a shower and NO HOTWATER and only ... Read More
We took a 4 day trip on Pacific Explorer from Sydney to Mooloolaba, departure was put back 6 hours till 10pm to refill freshwater ( that was not true the ship had plumbing problems ) We attempted to have a shower and NO HOTWATER and only cold air in room. After being given the run around for hours we were re located at 1.30am. For 4 days the ship had a sewerage stench through out , smelly , smelly , smelly , most toilets were out of order. The food in the Pantry was fresh but very average , very little variety. In general the food in your cruise package was horrible but the food you had to pay extra for was very nice. The waterfront restaurant was by far the worse , we had a very bland entrée followed by a main course we had to send back followed by a poor dessert. However on the last night we used a gift voucher we were given to the seafood restaurant and it was very good.The cabins are old and very tired , the room stewards did a good job but staff in Pantry were useless. Lack of entertainment and what was available was very average. Why is the Blue Room so cold ??? We tried it a couple of times and had to leave because it was so cold in there. In general everything about our 4 day cruise was disappointing including the sugar syrup cocktails .....just not up to standard like everything on this cruise. No more P & O Read Less
11 Helpful Votes
Sail Date: August 2017
Blocked toilets. Service was ok. Cabin was nice and clean. Dining was ok shore excursions would of been better if the weather was great.. overall the cruise was ok but ill been on better. The smell of sewage was such a bloody turn off. ... Read More
Blocked toilets. Service was ok. Cabin was nice and clean. Dining was ok shore excursions would of been better if the weather was great.. overall the cruise was ok but ill been on better. The smell of sewage was such a bloody turn off. Especially when you heard the ship has been revamp. Would think all theses problems would not exist. The staff were very pleasant and the dining was good. But there wasn't enough toilets on board. The disembarked went very smoothly to Moreton island. It's a shame of the weather not been good. My friends and I enjoyed the atmosphere in the resort it was a very good afternoon.. The stop in Gladstone was enjoyable. The entertainment was enjoyable. Would I go again on the explorer. Gee I don't know unless the fix all the problems on board. Especially when it's meant to be state art of cruising. Read Less
28 Helpful Votes
Sail Date: June 2017
This was our first time on a P&O ship - we will never be sailing P&O again. We booked "The Penthouse", it was a tired "Owners Suite" at best. This was not a great start - however it certainly set the tone for ... Read More
This was our first time on a P&O ship - we will never be sailing P&O again. We booked "The Penthouse", it was a tired "Owners Suite" at best. This was not a great start - however it certainly set the tone for our cruise. Safety: 1st port with tenders: an announcement had to be made that they were struggling to launch the tenders and apologies for the delay. Delay is one thing - safety is another!! What if we had have needed to deploy the tenders due to an emergency? The tenders were eventually launched but this didn't settle my concerns about the future reliability of the tender launch process!! Hygiene: There were numerous plumbing issues across the entire ship - so much so that the Captain came on during 1st sea day imploring "cruislings" to be careful with what is placed down the toilets. Toilets were overflowing in cabins - hallways were littered with carpet dryers where there had been overflows from backed up toilets and sink. Toilets in public restrooms were blocked up, Service: Service was abysmal. Staying in the most expensive suite in ship, we expected at least access to a concierge to assist us, if not a personal butler. Neither. Preparedness: there were missing ingredients for signature dishes in specialty restaurants. They were unable to service simple requests such as delivering the right items ordered as room service. They had ques of people around the clock needing assistance with room keys, accounts, blocked toilets (in public spaces and private cabins). Ship refurb: the main public areas were beautiful and a pleasure to be in - it's just such a shame that the rest of the boat didn't meet the same standard. Cabins hadn't been updated at all since Pacific Dawn days, "less glamorous" public areas such as hallways, staircases and restroom facilities were also overlooked in the refurb. Dining: Waterfront (the main dining room) was fantastic. Angelos (italian) and Dragon Lady (asian) were equally as good. Room service was average - often missing items and no children's menu items available via room service. The Pantry (replacement for traditional buffet) was average - longer ques, lukewarm food, good variety though. Read Less
31 Helpful Votes
Sail Date: June 2017
There was a promotion for inaugural cruise of refurbished ship. We had a balcony room booked. The sliding door to the balcony could hardly be open,balcony dirty,chairs covered in brown dust,rust and broken rubber fitting around door. ... Read More
There was a promotion for inaugural cruise of refurbished ship. We had a balcony room booked. The sliding door to the balcony could hardly be open,balcony dirty,chairs covered in brown dust,rust and broken rubber fitting around door. No amenities in the room,slippers and bath robes had to be paid for . Bottles of drinking water had to be bought. Room was so bad we had to change rooms . Almost all the time half of public toilets out of order. Very small and not sufficient pools.We could never get in a pool,kids in all the time. Windows very dirty. There are lots of tours but the description very limited and not all accurate. There are lots of bars and many restaurants ,food is average they have a couple of menus repeating continue ,no spacial nights or theme nights like other ships. Ice cream had to be paid for. The Pantry restaurant closes at 9 PM so nothing to get after that . There were very few good shows at night. Personally we will never cruise with P&O. Read Less
Pacific Explorer Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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