4 Helpful Votes
Sail Date: August 2018
This was my second of back to back cruises on the Pacific Explorer. I had sailed a few times when this ship sailed as the Dawn Princess. P & O destroyed everything about this ship. The food was horrible. One youth would only eat in ... Read More
This was my second of back to back cruises on the Pacific Explorer. I had sailed a few times when this ship sailed as the Dawn Princess. P & O destroyed everything about this ship. The food was horrible. One youth would only eat in the Dragon Lady and another youngster described the offerings as prison food. Quality is disgusting and variety boringly non existent. The 12 day refurbishment left just about all public areas in a very unkempt condition. The Marquee Theatre should have all the seating replaced. Seats throughout other public areas sadly need refurbishing. The Explorer Hotel has wood border trims near ceiling all scratched up. It needs to be completely sanded down and varnished. Several nautical theme items on the walls have been removed, which is a pity as it used to be a very attractive lounge and dance venue. When the cruise director announced on two occasions that it was the last day of the cruise, it was met with applause on both occasions. That says it all! In my many cruises, this was a first. The 9th deck launderette had 3 machines out of order...washing machine, token dispenser and detergent dispenser. The 10th deck launderette had all 3 washing machines out of order. The target demographic is now young families. It seemed like over 80% of passengers were first time cruisers with over 300 aged 19 and under. So they have nothing to compare with. The mirrors during refurbishment were covered on all lifts (elevators) and replaced with questionable looking wallpaper. There are charges for delivery of tea, toast and all food items to cabins. There are charges for ice-cream and pizza as well. So surf and turf night on this ship. The skimping and cost cutting is blatantly apparent. Seriously, DO AVOID AT ALL COST. OH NO, P & 0. Read Less
2 Helpful Votes
Sail Date: August 2018
Picked this cruise going to the barrier reef. As we have sailed on the Dawn Princess previously as it was before transferring to P&O we thought to give it a try. It has been refurbished only in certain area, but not in cabins nor ... Read More
Picked this cruise going to the barrier reef. As we have sailed on the Dawn Princess previously as it was before transferring to P&O we thought to give it a try. It has been refurbished only in certain area, but not in cabins nor the theatre which had broken armrests and torn chairs. The food in the restaurant was disgusting and the menu changed every 5 days or so. the only decent meal we had at Angelos and even then the menu changed after 5 days. You could not get anywhere near the swimming pools nor the hot tubs as they taken over by children. The mattresses in the cabin were shocking and we had to ask for overlays to be put on the bed which did not improve much. Because the ship arrived in Sydney late which causes our departure leaving at 9pm instead of 4pm. We misses Willis island and Airlie beach due to strong wind Read Less
1 Helpful Vote
Sail Date: August 2018
I joined this cruise as part of a group so I didn’t take advantage of the onboard activities and bars. Our departure from Sydney was on time and boarding was pretty straightforward. Luggage arriving from a 12-1 boarding by 2:30. ... Read More
I joined this cruise as part of a group so I didn’t take advantage of the onboard activities and bars. Our departure from Sydney was on time and boarding was pretty straightforward. Luggage arriving from a 12-1 boarding by 2:30. The boat was clean but in places worn. We had a twin bed layout. The beds were pretty hard. The balcony cabin was compact with litte space apart from the balcony and a 1 meter area adjacent to the beds. Fortunately the beds have space for luggage below. The desk is tiny - just enough space for a laptop and bed side accessories. Storage in the wardrobe was good for 2 people. There were 4 PowerPoints 1 us on the desk, 1 US below a tiny hallway shelf and a European and Australian by the TV. The bar fridge below had enough space for 6 water bottles or 12 cans. I ate at the waterfront on a few occasions food was good but. It spectacular but the space was often cramped. Better for breakfast or lunch. 400 Gradi had excellent pizza’s and there was usually spare space for additional diners. The pantry food was average. Think food court in your local mall. I enjoyed the breakfast options, the Indian and carvery. The Chinese was poor the times I tried it. The deserts looked great but the were little more than sugar and food colouring. When cheese and biscuits were offered they were good. The soups I tried were usually bland. The staff were friendly and helpful. There were many activities available but often these prevented use of the facilities. For example when a movie played above the pool deck it was so loud that I had to leave the area. Similarly activities in the explorer bar made it hard to enjoy a social drink if you were not participating. Fortunately there were many other bars to use. On the whole I got what I paid for. Perhaps i’ll Go more upmarket next time or budget for meals in the pay restaurants most of the time. Read Less
7 Helpful Votes
Sail Date: August 2018
First time cruiser and very impressed with P&O Pacific Explorer. After reading every single review about this ship I wasn’t sure what to expect. I must admit I did wonder if I was wasting my money booking with P&O but that was ... Read More
First time cruiser and very impressed with P&O Pacific Explorer. After reading every single review about this ship I wasn’t sure what to expect. I must admit I did wonder if I was wasting my money booking with P&O but that was definitely not the case! Just a quick background I cruised with two other adults and my son (4yo). Cabin: 9097 Balcony. I chose this room because it was very close to the launderette and lifts. Would choose again. The bed configuration was bunks pushed together. The room was small but adequate. There was enough drawer & closet space for all 4 of us to empty our suitcases and pack them away. I asked the room steward to take the little seat under the desk, and that’s where the 2x smaller suitcases were stored. We loved the balcony – mostly used to dry our swimmers every afternoon. We used the tv and fridge which were both great. My 4yo packed a few toys and there was enough space for him to play with them on the ground in our room while watching tv in the evening. Food: The Pantry was great but got pretty boring pretty fast. Breakfast we dined at the Waterfront. Same menu every day but always beautiful food. Lunch was usually at the Pantry (sometimes great, sometimes not) and dinner reservations at any of the free restaurants. We did not try any of the restaurants you had to pay for. Didn’t see the point. I would recommend booking the restaurants you want to go ASAP as they fill up fast. The wash / sanitize stations at the front of each restaurant was great. Entertainment: Although we did not attend the Gatsby, Back to School or Bianco parties (too late for us) they looked great! We did however attend the Adele Experience which was amazing. P&O Edge / Waterslides - did not use so no comment. Kids entertainment: Turtle cove – my son absolutely LOVED it. He would stay there all day every day if I let him. They had so much for the kids to do: face painting, games, songs, play stations, dancing, acting, everything. They did have a super hero themed day which would have been good to know about beforehand so I could have packed an outfit. Other passengers: A great mix of families / elderly / 20-30 year olds. Everyone seemed to be enjoying themselves. The kids in / around the pool area was abit much sometimes, but nothing to complain about. I found if you got to the pooling are early enough to score some great seats you were fine for the day. We did come across a few ‘angry, disgruntled’ passengers. But it seemed like they would just whinge for the sake of it. (Your on holiday, relaaaaaaax) Money: Used Aussie dollars on all islands. I would recommend changing big notes (50, 20) at the reception on the ship to smaller notes before going on the island. Noumea: We done the Amadee Island shore tour. $200 pp and $130 for kids, and it was an 8 hour tour. Expensive but well worth the money. We traveled on a bus (5 mins) to a boat where we all jumped on and traveled to Amadee Island (45mins). Once there we were broken into two groups and went on a glass bottom boat tour around the coral reefs of the island. Saw plenty of fish and sea turtles. After this it was free time (there was a shop you could hire snorkles and goggles from) We spent our day swimming and relaxing. Banquet bbq lunch was provided with juice, wine and punch. After lunch was a show from the locals. Was nice to sit there and watch them dance while eating. Beware plenty of snakes every where. If you don’t bother them they wont bother you! Lifou: Spent the day at the beach the tenders dropped us off. No shore tours available. Nothing spectacular, stayed a few hours and then went back to the ship for lunch. Mare: Again, no tours available, but did buy return bus tickets to Yejelle beach. Absolutely beautiful beach! The best sand and water ever. There was snorkles and canoes to hire during the day which was great. They did have a few stalls with food & drinks which I thought was well priced. Read Less
1 Helpful Vote
Sail Date: August 2018
Pacific Explorer Voyage X839 - (13-21/08/18) In general, the cruising was well organised until the disembarkation, which was chaotic. The embarkation was fine, no issues, the luggage was delivered outside my cabin. There was a little ... Read More
Pacific Explorer Voyage X839 - (13-21/08/18) In general, the cruising was well organised until the disembarkation, which was chaotic. The embarkation was fine, no issues, the luggage was delivered outside my cabin. There was a little party on the main deck arranged by the crew just to keep passengers in the mood of an holiday. The port of calls were Noumea, Lifou and Mare in New Caledonia, they were all fine. About the restaurants, they were all OK which comprises of 3 main a la carte restaurants and the buffet area. About the duty free, not much of a saving buying on board, better deals in bottle shops ashore. Entertainment on board were not that spectacular but fine for that particular cruise. Smooth sailing throughout except on the last day a little bumpy with strong headwind caused an 8 hours delay on arrival causing chaos at the reception desk for interstate and international passengers. There was an information sheet which every passenger should have read in relation to the disembarkation in: - Groups / Tag / Meeting Venue / Meeting Time. Most passengers were actually waiting at the gangway and some did the right thing waiting to their respective meeting venues. I was in the Airport Grey 3 group 1 - Explorer Hotel and as soon as the all clear given the ship staff mentioned to a few groups to leave the ship together, that's same time. The issue was that passengers who were not meant to be at the gangway wanted to leave first blocking those who had priorities even though the Luggage Tags were supposed to be check. Now the terminal hangar was crowded even though their luggage were not ready to collect as yet. I left my luggage the night before outside my cabin, had priority to disembark at early stage to catch my Airport Transfer Group and my luggage did not arrive at collection area until the last pallet, that was a wait for more than ONE hour. In conclusion, staff should ensure that no one should be at the gangway and all passengers have to wait at their respective meeting venue, leaving the ship in an orderly manner as per their meeting time and the “Luggage Tags” are checked at the gangway by security staffs accordingly. Read Less
4 Helpful Votes
Sail Date: August 2018
Embarkation was faultless. The welcomed me and placed this solo traveller in the Priority line. My mini suite was very well equipped, 2 televisions, spa bath, marble shower and vanity, plus a comfortable bed. Champagne on arrival in ... Read More
Embarkation was faultless. The welcomed me and placed this solo traveller in the Priority line. My mini suite was very well equipped, 2 televisions, spa bath, marble shower and vanity, plus a comfortable bed. Champagne on arrival in the room from my lovely steward and a bowl of fresh fruit made me feel special. The Pantry was my choice for early morning breakfast, served by friendly attendants. Lunch at Luke’s was nice, but felt rushed as it is so popular. Dinner at Dragon Lady and Angelos and Waterfront were included in the fare. Shell and Bones was sensational. Solo ladies expecting service at the bars and lounges are not treated well at all. Ignored for up to 30 minutes. Cultural methinks. Shows in the Marquee was top quality however patrons left a bit to be desired. Looked back to see 10 toes on the back of the seat next to me. phew....and isle huggers annoy me. Tender priority ticket made life easy too. Loved the brand new Tenders too, very smooth sailing. Noticed a distinct difference in the clientele from when I sailed on Dawn Princess. Read Less
2 Helpful Votes
Sail Date: August 2018
We have previously done two cruises with P & O in 2017. Both cruises where on the Pacific Jewel.Both cruises were excellent. we decided to try pacific explorer and although we had a very good time it was not as good as the Jewel. The ... Read More
We have previously done two cruises with P & O in 2017. Both cruises where on the Pacific Jewel.Both cruises were excellent. we decided to try pacific explorer and although we had a very good time it was not as good as the Jewel. The Jewel was more user friendly for the older generation.The only real complaint with the explorer is the entertainment venues were rather small and hard to get a seat. The Margee and the Black Circus were very good and usually easy to get a seat. The entertainment on board was very good and the bands that we saw were excellent.The cruise director Joanne and her staff were very funny and were instrumental in guests having a good time. The food for the most part was good and of an acceptable quality.We only ate in the Pantry The service was for the most part excellent and the waiters were very attentive. Reception staff were very helpful and friendly getting of the ship when in port was easy and very quick.The only down side to the shore tours was that e could not get of at Moreton Island as the weather was to rough. all in all the cruise the was very relaxing and we both had a good time. Embarkation and disembarkation was handled very professionally and with the minimum amount of fuss. Overall very happy with this cruise Read Less
4 Helpful Votes
Sail Date: July 2018
Sailed the lovely Pacific Explorer. The choice of ship wasn't our main concern, it was the right time and going to the somewhere other than Melbourne winter. We stayed in Sydney the night before and stayed at the Rendezvous Hotel ... Read More
Sailed the lovely Pacific Explorer. The choice of ship wasn't our main concern, it was the right time and going to the somewhere other than Melbourne winter. We stayed in Sydney the night before and stayed at the Rendezvous Hotel Sydney The Rocks. The location is perfect, right near the OPT and literally a downhill walk to the terminal. Could not fault the hotel. The embarkation went smoothly, keep to the time allotted and you won't have a problem. Disembarkation was quick, so quick we ended up disembarking earlier than allocated. Once again keep to you allocated time and you won't have a problem. The ship is beautiful, well layed out. We loved everything and l don't have a bad thing to say about our cruise, (unsual to hear l know) personally we go with an objective of having a great time and thats what we had. The service was very good and as always they do a terrific job of running a huge ship with thousands of passengers. Why would you complain when everything is handed to you, no cooking, no cleaning and being waited on! So don't listen to all the bad reviews you hear. Everything will not be perfect their will always be something that you can find fault with but overall it was dam good. The ship tendor process to the islands was absolutely faultless, l have been on many that you have to wait around, but for some reason Pacific Explorer have this running smoothly. On every occassion we pretty much walked straight onto the tender. Food was great as well, so much choice and l love the way they have redesigned the pantry. We dined at the pantry for dinner as well as breakfast. It was great having a choice of foods (mexian, italian, fish n chips, curries, asian, roasts etc). We dined at Angelo's and Waterfront restuarant which were also good (free) We dined at 400 Gradi which was superb. (chargeable) but so much cheaper than if you dined at this resturant off ship. Entertainment was good Read Less
1 Helpful Vote
Sail Date: July 2018
Fantastic cruise, staff were amazing ,so full of energy and will go out of there way to make you feel comfortable,food in the 6 restaurants was 5 star and was excellent in the bistro area (plenty of it).We had a inside cabin,bit small but ... Read More
Fantastic cruise, staff were amazing ,so full of energy and will go out of there way to make you feel comfortable,food in the 6 restaurants was 5 star and was excellent in the bistro area (plenty of it).We had a inside cabin,bit small but comfortable.The stage shows were brilliant and other activities were great,service was top notch. All the Islands were fantastic and well worth going to. Our Cabin steward were great always with a smile and nothing was too much trouble for him. Restaurant staff in our opinion were amazing,my wife is coeliac and they couldn't do enough for her to the point of going to another restaurant to get her gluten free food when they had ran out. The Shell & Bones restaurant was quite cheap and delicious,(we had 2 full lobster Morney's for $30.00 each),and the Waterfront restaurant was delicious and included in the fare as was 3 other restaurants. Overall a fantastic holiday,would recommend P&O and the Pacific Explorer Read Less
6 Helpful Votes
Sail Date: July 2018
Food; 4 stars really excellent given this was an inexpensive holiday where the quality was much better than most average pubs/restaurants around town. We are Italian, cook well and are generally fussy about quality so I think we can say... ... Read More
Food; 4 stars really excellent given this was an inexpensive holiday where the quality was much better than most average pubs/restaurants around town. We are Italian, cook well and are generally fussy about quality so I think we can say... It’s not the best food but it is definitely good. Ship public areas: it’s beautiful. The interior designers have nailed a contemporary comfortable classic look. Again not 5 stars but really excellent 4 and1/2 star. Entertainment: 5 star! Brilliant. One performance had me up asking for an encore. I’m not a fan of the musical genre we prefer dance, modern circus, and theatre but the shows onboard are fantastic. We have been on a Celebrity cruise and P&O in the uk and these were so much better. Cabin: 3 star .....interior cabin 9197. Small and sad with mattresses which were a lower in the middle but after getting a sore back they replaced it with a hard mattress which was better. Bathroom small but functional. Read Less
2 Helpful Votes
Sail Date: July 2018
This was our first family cruise. We have two teenagers 16 and 14. My husband and I really enjoyed the whole experience. However I did feel there was a lack of things to do for the teens especially in the evening. Out of the 10 days 6 ... Read More
This was our first family cruise. We have two teenagers 16 and 14. My husband and I really enjoyed the whole experience. However I did feel there was a lack of things to do for the teens especially in the evening. Out of the 10 days 6 evenings were adult only shows. While there are other things happening at the same time options are much the same karaoke or trivia. The things they could go to they did enjoy. However we felt each thing didn’t last long enough 45 mins was the average. In order to secure a seat you needed to arrive at least 20 mins before. Which leaves you stuck with no seats for anything else. There seemed a massive shortage of seating anywhere there was anything on. Shows at 7 pm and 9pm were packed and many standing. Getting a seat in explorer hotel forget it. We seem to spend most of the night hunting for seating, some nights just giving up and going back to our room. The activities on board that the teens enjoyed cost extra laser tag Hover ball archery and mechanical ball only happened at time slots on varying days and they needed to be booked a day ahead. Table tennis tournaments my son loved , except when he waited for the advertised teen tournement to be told it was only for hq members( kids club) yet in the daily good times there was no mention of having to be in kids club. If your kids like to spend time in kids club then I think it would be ok although my daughter did go once and said it was quite boring and activities were very young. I would cruise again but without the kids as we spent a lot of time trying to entertain them. Bingo was great fun and Marius was an absolute joy and brightened our day. Only down side at $30 a go for the family was $120. The session is 5 games. Would like to see bingo extended maybe instead of two sessions a day one longer session. The entertainment team were outstanding and a real asset we can’t fault any of them. We ate at the pantry breakfast lunch and dinner and visited 400 grandi for pizza eat in and take out. The pantry food we found to be nice. I’m vegetarian and there was enough variety. The only downside is by the time you have found a seat often food is luke wArm. I didn’t like the sweet bar much and found the cakes to be quite dry and the taste the same. The pastries however for breakfast were a huge hit. Drink wise. My hubby and son got the soft drinks package $75 and my daughter and me the one that included coffee and mock tails water and soft drinks. $250 We found these to be well worth it. Hubby was undecided if to go for alcohol package, he was only one drinking. He brought individually and prices are standard a Vb was $6.5 and bourbon and coke $9. He ended up spending a lot less than the package so worked out well. Our cabin was better than I thought it would be after reading past reviews. We had a balcony room and the kids in one next door. They are basic but adequate. The room stewards do an amazing job and they were very clean and accommodating for extra blanket towels etc. the only negative I had ,was the double bed was two singles pushed together which were different heights. And one was rock hard and I had a bad first night as I suffer with chronic pain. But then hubby and I switched sides and he didn’t mind the very firm side. The other side (bed) was very comfy. Every where you go you see staff cleaning I was really impressed at the level of cleanliness. Toilet attendants are always around and everything shined. Bannisters were polished and hand sanitisers are located around food areas. Getting on and off the ship was very smooth and the longest we queued for a tender was around 45 mins, but mostly was quicker. Getting on at the start was smooth and problem free and likewise getting off was easy and quick and well organised. Shore tours we only did one through p and o which was jinek bay passes for snorkeling. I recommend you order them on line before departing as only 200 people a day are aloud in. And was amazing experience. We arranged our own tour through Viator for Port Vila which great. Although Port Vila is a little intimidating with the locals trying to get you to use there taxis etc. once we found our guide the day went very smoothly. The main pool area we only used once but the water was pleasantly warm for winter. The kids did use the water slides but got stuck half way down and felt they were more suited to younger kids. The main pool area was very crowded most of the time with young kids and my two felt they would have like to have gone to the adult only area. I didn’t use the adult area as I felt bad the kids had to be splashed and crowded by young kids and we wanted to hang out together. They did visit the gym and said it was adequate but basic. We didn’t usterlise the onboard spa but think maybe if we travelled without the kids we may do. Overall we had a good time. But not something I’m in a rush to do again. Read Less
7 Helpful Votes
Sail Date: July 2018
Where do i start...First tip. If you've cruised with either Carnival or any decent cruise company do not expect much from P&O. Don't expect a decent size room (especially the bathroom). Ship was refurbished 2017 (not ... Read More
Where do i start...First tip. If you've cruised with either Carnival or any decent cruise company do not expect much from P&O. Don't expect a decent size room (especially the bathroom). Ship was refurbished 2017 (not impressed). On day 4 i decided to wash some clothes...big mistake....not only was there only 1 out of 3 washing machines working but whilst my clothes were washing, machine broke down...had to take wet clothes next level up where 2 out of 3 washers working. Be careful eating in the Pantry....you get Luke warm food and very little variety (maybe try Angelo's for dinner and the waterfront for breakfast). Don't expect any decent entertainment at night (unless you pay for it). Cruise really only caters for kids under 12 or big drinkers over 18. I wanted to play poker on the table in the Casino only to be told the table had been broken for a month (but noticed no poker machines were broken down...funny that) We wanted to maybe enjoy some music on the top deck every second night or maybe a decent stage show that we didn't have to pay for (isn't that why we payed almost $1700 each for?) but forget it they only have games for kids or movies for kids. The best days we had were when we visited the Islands. If your looking for a good cup of coffee in the morning then don't go to the Pantry unless you like a weak tasteless coffee, you need to go to the Cafe ( where you pay $5 for a coffee). I hope i gave you an informative review. P&O you lost my trust. Read Less
3 Helpful Votes
Sail Date: July 2018
Having read previous reviews after booking I was a bit nervous. As first time cruisers with 4 young children I was unsure how it would go. There were no issues to speak of the plumbing or smells mentioned in previous reviews. Our kids ... Read More
Having read previous reviews after booking I was a bit nervous. As first time cruisers with 4 young children I was unsure how it would go. There were no issues to speak of the plumbing or smells mentioned in previous reviews. Our kids aged from 4 to 11 really enjoyed the different kids clubs on offer for the differences age brackets. Food was good, as was the service. We really enjoyed the entertainment on offer. A great time had by all. Our group consisted of eight in total so we had two balcony cabins with bunks. Although not large we only really slept in them and we were able to get the door on the balcony between the two cabins unlocked which worked well. We tried some of the pay extra option restaurants on board and really enjoyed them. We booked the drinks package but didn’t drink enough to make this worthwhile next time. Would just stick to the soft drink package and pay for the rest as we go. We missed out on a couple of the shore tours we booked as they were over subscribed, so book early. So overall we had a great time and would have no hesitation travelling with P&O in the future, thank for a great holiday Read Less
3 Helpful Votes
Sail Date: July 2018
We travelled as a family of four (2 adults and 2 teenagers) and this was our 4th cruise and our 2nd one with P&O, the previous one being 10 years ago. EMBARKATION – We arrived at the cruise terminal in Circular Quay at 11:30 ready ... Read More
We travelled as a family of four (2 adults and 2 teenagers) and this was our 4th cruise and our 2nd one with P&O, the previous one being 10 years ago. EMBARKATION – We arrived at the cruise terminal in Circular Quay at 11:30 ready for our 12 noon check-in, and were ushered through straight away. 30 minutes later we were on board (and it would have been even quicker had it not been for a delay at the customs counter, which required information from all our passports having to be re-entered manually). We were really impressed with how efficient the process was. CABIN – We were booked into a quad share ocean view cabin on deck 6. As expected it was compact and cosy – okay, it was tiny! However, we were pleasantly surprised with how much storage was available to us and we were easily able to stow away all our clothing and other belongings without having to have any clutter on the desk etc. There was enough room to store our 3 large suitcases, 1 mid-sized case and 2 smaller carry-on cases under the 2 lower berths. As recommended by other members on this page, we took along a couple of suction hooks to use in the ensuite – these were very handy. Our cabin attendant was a real legend – he was always very cheerful and friendly and kept out cabin spotless. Nothing seemed to be any trouble for him. INTERIOR PUBLIC SPACES – All of the lounges, restaurants etc are very tastefully decorated and we loved the large window seats. Unfortunately, so did everyone else! Given the size of the ship though, a lot of the lounges felt too small and it was often difficult to find somewhere to sit. This was particularly so on one sea day when the weather was rather inclement and 2 of the bars were closed for private functions. I understand most of the public spaces were refurbished when P&O took over this ship. This was obviously not the case with the Marquee Theatre though as the upholstery on those seats is definitely in need of being replaced and, surprisingly, all of the drink trays in the seats were very sticky from previous passengers’ drinks. They obviously don’t get wiped down regularly. I say surprisingly because everywhere else on the ship was so spotlessly clean. The seats were comfortable enough though and neither of these issues hampered our enjoyment of the shows. FOOD & BEVERAGES – We ate in The Pantry, The Waterfront, Angelo’s and Dragon Lady and found the food in all of them was hit and miss. In fact, we were a little disappointed to find that overall the food quality had gone down compared with our P&O cruise 10 years ago. Sometimes the meals we ordered were overcooked and dry and other times they were cooked perfectly and delicious. In any case, the food was always nicely presented, we didn’t go hungry and I didn’t have to cook for 10 days! We made dinner reservations on the first day for the whole cruise and then decided after the first 2 days that we would prefer a later dining time. We were able to change most of them without any trouble. As far as the beverages go, it would have been nice to see more variety in the range of non-alcoholic drinks available. Other than water, it seemed the only drinks available for children were sugary, fizzy drinks and 3 sickly-sweet mocktails. On previous cruises, including our previous P&O cruise, our children have drunk non-alcoholic pina coladas and other similar drinks and we would happily have purchased them this time had they been available. All the waiters and bar tenders across the ship provided a superb service – always prompt and friendly. ENTERTAINMENT – The Entertainment Team, led by Joanna (Cruise Director) and Andy (Deputy Cruise Director) were brilliant – all very quick-witted with huge personalities. The banter between them all and between them and some of the passengers was entertaining in itself. We went to all the evening shows and enjoyed them all, whether they featured the production cast or guest entertainers. The musicians on board were all very talented and a joy to listen to – our favourites were the Pacific Showband and pianist, Anthony Quimby. DISEMBARKATION – We were horrified to find out on the second to last day that we’d been given a disembarkation time of 7:35am! That was way too early to get up on the last day of our holiday. However, we went to Reception and they willingly changed it to 8:30 for us. Phew! Disembarkation was just as smooth and efficient as embarkation. Overall the service provided by the crew was fantastic. All the crew we encountered seemed to genuinely want to do whatever they could to ensure we had a good holiday. Read Less
4 Helpful Votes
Sail Date: July 2018
There is only two positives to this cruise. I got to see Glenn Shortock sing and I bought two handbags. I have cruised on this ship when it was the Princess Dawn to Fiji and had a wonderful cruise. Now it has changed to the Pacific ... Read More
There is only two positives to this cruise. I got to see Glenn Shortock sing and I bought two handbags. I have cruised on this ship when it was the Princess Dawn to Fiji and had a wonderful cruise. Now it has changed to the Pacific Explorer and attitude change. Staff were rude and ignorant. I went to Charlie’s bar at 8.15 pm last night to get a coffee(no one around) and there was five staff behind the counter and I waited 7 minutes (yes I timed it) before asking if anyone was serving and a reply back that they were a bit busy. ( they were standing there talking between themselves) The food in the pantry was the same every day. The entertainment was appaling. If you are going to have theme nights such as Gatsby night at least play music related to that period, not have a young band playing all the latest hits. Also the bands should at least know some songs which suit all age brackets as 75 percent would have been over 50. (The male dou weren’t too bad) I have on 17 cruises, 5 being this type of cruise and this would rate as the worst. Read Less
4 Helpful Votes
Sail Date: June 2018
This is is the 3rd cruise for my wife and me and while that doesn't probably make us cruise experts, we know what we like....and WE LIKED THIS! This ship is now fresh, clean and staffed by some of the friendliest and most attentive ... Read More
This is is the 3rd cruise for my wife and me and while that doesn't probably make us cruise experts, we know what we like....and WE LIKED THIS! This ship is now fresh, clean and staffed by some of the friendliest and most attentive people we've had on a cruise. For a crowd of this size, embarkation went seamlessly with us getting through the terminal and to our cabin in half an hour. Our balcony cabin was spotless and was kept that way for the entire cruise by our courteous cabin stewards. But here lies the only negative of our trip...the mattress on our bed really needed replacing! The room was airy and the bathroom clean and fresh with a continuous supply of clean towels. The food on this ship was outstanding! We were slightly hesitant about the new 'Pantry' but what an improvement over the tired old buffet. Served by gloved staff from behind glass..nice sized serves and more hygienic. The other restaurants on board served a wide variety of choices and I can't recall a single below-par meal. 'Dragon Lady' soon became a particular favourite. The entertainment crew on this ship made it our most memorable cruise so far. Funny, witty, gregarious and while we aren't ones for production shows there was plenty of great activities going on around the ship. We are looking into our next cruise and if we decide to go with anyone else they will have to be right up there to compete with this! Read Less
4 Helpful Votes
Sail Date: June 2018
Booked on the Comedy Cruise due to a relative wanting company. Not generally a huge fan of cruising - have memories of the dreaded norovirus and terrible embarkation experience from years back. Embarkation was, if anything, worse than my ... Read More
Booked on the Comedy Cruise due to a relative wanting company. Not generally a huge fan of cruising - have memories of the dreaded norovirus and terrible embarkation experience from years back. Embarkation was, if anything, worse than my previous experience - 1.5 hours from entering the building to getting on the ship, and some had taken 2.5 hours. Paid $600 for two (4 nights), inside cabin, ended up on Deck 10. Lots of room - twin configuration (travelled with child in cabin) much more spacious than double since usable space in middle. Generally quiet as well, even though near lifts. Really loved the public areas of the ship, all the little details like the art in the stairwells and the funky lifts. Theatres were nice, especially Black Circus. Just enough loungers that there was generally one available (also middle of winter, but pools were heated). Liked curling up in the bay windows with a book. Included restaurants very pretty as well, except the Pantry self-serve which was just basically a food court ambience as you'd expect. So the ship punched above its weight in appearance. The food was "quite nice" but not amazing. A lot of it was heavy on the salt and oil, but usually something reasonable to eat. At least I didn't get sick this time, so that was a big plus. Shell and Bones was not worth the extra - seafood obviously costs a bit more which is reasonable, but it was just a roped-off area of the Pantry and really not that special an experience. Cocktails were great, and the bar staff in the theatres very efficient. Comedy shows were the main drawcard for me, and were fun. Moreton Island wasn't much to write home about - did the glass bottom boat tour to see the wrecks - but I did like the tender ride! All in all, I'm still not a huge fan of cruising, but might be tempted to go again if the cruise had a theme I liked, and if they fixed the embarkation process - possibly more lounges with ticketing to call you up in groups like they do at disembarkation to avoid shuffling along in endless queues would have helped. Luggage drop-off all worked well though. Overall still a bargain in terms of value for money. Read Less
Sail Date: June 2018
As a fulltime carer I needed a short break, and wanted to try a comedy cruise. Got a good last-minute deal on a penthouse suite, with its nespresso machine, spa bath, huge balcony, canapes, afternoon teas. If I'd known this boat ... Read More
As a fulltime carer I needed a short break, and wanted to try a comedy cruise. Got a good last-minute deal on a penthouse suite, with its nespresso machine, spa bath, huge balcony, canapes, afternoon teas. If I'd known this boat rocks more than others we've been on, I'd have brought a wheelchair for my caree. As it was, had to rent one (other ships supply them free), and the $150 deposit took weeks to be returned. Worse, the chair given had stuffed wheel bearings, and was very difficult to push. Warning, the medical center has very limited opening hours. I must have been caught on cctv swapping the chair for one that worked, because I was roundly berated for doing so, never mind that renting a chair that doesn't work is a breach of contract. We'd heard good things about the Shell and Bone's fish pie, but for some reason it was off the menu, and we opted for the lobster. What an unmitigated disaster, a plate full of shell holding what might as well have been crab stick covered with what tasted like melted cheddar. Really should have complained. On the upside, Dragon Lady was quite good, and no surcharge. The Pantry does a reasonable paella, and fish and chips, but the queues can be insane, and you're not supposed to take stuff back to your cabin. Embarkation was delayed 3-4 hours, we were supposed to be priority boarding but had to queue for ages, we did not get the arranged wheelchair boarding assistance until we stalled halfway up those quite steep ramps. I wanted to like P&O, Australian currency, no tipping, local employers are all good ideas. But I probably won't cruise with them again. Read Less
4 Helpful Votes
Sail Date: June 2018
We booked this 4-day cruise because it offered 4 days of laughter - Big Laugh Comedy. It was with some trepidation that we boarded our ship in Sydney. It had arrived 4 hours late from its previous voyage - but what better place to wait ... Read More
We booked this 4-day cruise because it offered 4 days of laughter - Big Laugh Comedy. It was with some trepidation that we boarded our ship in Sydney. It had arrived 4 hours late from its previous voyage - but what better place to wait 4 hours than close to Circular Quay and beautiful Sydney Harbour? As expected, there were long queues at embarkation, but the officials and staff were friendly. We knew this ship well as the Dawn Princess, as we had previously spent 28 days on board cruising around Australia - we have also spent 53 days on her sister ship, the Seas Princess, on a half world cruise. We were absolutely delighted at the tastefully redecorated public spaces that P&O has created! The Bonded Store, the Blue Room (which we nicknamed The Cold Bar on our previous voyages). All the dining venues have been redecorated and are pleasant and functional. Staff was very friendly, efficient and happy. The comedy was what we came for - and it was very good! Some comedians appealed to us more than others, naturally. We would love to see this particular cruise become an adult only - 15 or 18 years + event. This would make the comedy cruise very much more appealing! An added bonus for us, was the amazing quality of the restaurants and the food that P&O served up. The Dragon Lady and Angelos Dining at Sea - no extra charge - were absolutely superb! The Waterfront Restaurant was our choice for breakfast and lunch - the food was fabulous. We did not use the self serve dining room - the Pantry - but noted the improvements that P&O has created. There is still an issue with seating everyone. Our cabin, a window cabin, was roomy, had plenty of cupboard and drawer space and was adequate for our four day cruise. Much is needed to refurbish the cabin! We look forward to seeing what is achieved in the cabins........ As a bonus, we had a day on Moreton Island. We chose a shore excursion to the northern point of the island. It was a very good day tour, although very expensive. We will certainly look for more short cruises out of Sydney on this delightful ship! PS: disembarkation was a breeze! Read Less
2 Helpful Votes
Sail Date: May 2018
Having travelled a few months ago to Tasmania and enjoying myself decided on another cruise on Explorer, what a terrible cruise, Kids allowed to run a muck. I have never seen soo many snotty nosed crying uncontrollable kids. I came on this ... Read More
Having travelled a few months ago to Tasmania and enjoying myself decided on another cruise on Explorer, what a terrible cruise, Kids allowed to run a muck. I have never seen soo many snotty nosed crying uncontrollable kids. I came on this cruise to enjoy myself and some down time not to put up with children whos parents cant be bothered looking after them properly. The smoking on deck 7 near the Explorer bar was just awful creeping up to deck 8, the smell of pot on the Oasis deck that had been smuggled on board by a group as well as crew members smoking on deck also the amount of Adults allowed to drink in the spas and crew serving them. Where was the Security? fights beaking out on the ship.The disgusting Pantry floor and windows, went in for breakfast usual time 6.30am and floor was filthy from night before this continued all the way through the cruise so I ate in my room. What is up with the tender boats? sending back empty tender boats being told not to get on them when people are waiting to go back to ship. "Note to photo staff" when someone tells you four times they dont want the full photo package listen to them, very pushy. Why is the food not served at the proper temperature? COLD FOOD. I did not appreciate my cabin steward coming into my room whilst I was at breakfast, EARLY, to clean it at least wait till I put up the CLEAN MY ROOM SIGN. Watch the dogs on Isle of Pines they bite! and there are a few not so nice characters watching your possessions keep an eye out, as well as some not so welcome signs. I DO NOT recommend this ship for elderly passengers unless you enjoy unruly kids and second rate service save your money go elsewhere. I wont be cruising with P&O again. Read Less
9 Helpful Votes
Sail Date: May 2018
We just returned from an 8 day cruise on the P&O Australia Pacific Explorer to New Caledonia for 8 nights from Sydney in May 2018. Unfortunately we had so so weather, ending with a stomach churching bigger than forecast 6m slop from a ... Read More
We just returned from an 8 day cruise on the P&O Australia Pacific Explorer to New Caledonia for 8 nights from Sydney in May 2018. Unfortunately we had so so weather, ending with a stomach churching bigger than forecast 6m slop from a low off the NSW coast that delayed our arrival into Sydney and made sleep difficult. This was our 5th cruise in 4 years having sailed on Carnival Spirit, Sun Princess (twice) and the Dawn Princess, and we wanted to see what P&O was like in Australia given the party reputation and there was a great special on when we wanted to travel, and we would earn points with Princess. Overall, the standard of service was similar, the average age, younger, there were more physical and youth activities available. The ship had a more Aussie feel, and entertainment content was more Australian. The included food value seems to be lower than Princess, with the option to pay for more expensive food options – eg Prawns or steak. This possibly leads to lower fares. The Pacific Explorer is the refitted Dawn Princess, and having sailed on the ship before and its sister ship, the Sun Princess, we were very familiar with the ship layout. The refit appears to have focussed on the lounge areas, bars, dining rooms and youth plus the addition of the P&O Edge attractions and water slides. Apparently there was also some new engineering updates made. The lounge areas and dining rooms have been nicely updated in Australian contemporary styles, with a variety of new chairs and lounges in the bars. Every window alcove is now a chair or lounging area with cushions. Compared to Princess ships, we no longer felt we were in an American hotel. It felt Aussie. There were very few structural changes, so there are a few odd things such as where the rotating doors have been removed in the Blue room, but it now has a stage as well as a dance floor. However we were disappointed to find that the library had become a youth lounge. We did note that The Marquee, the main performance venue, had not had a refit. The upholstery on some of the chairs is becoming worn. We managed to get an Oceanview room, which appeared to be about the same size as internal cabins we’ve had on this class of ship. Clearly most of the cabins remain the same as before the refit. Unfortunately we ended up with a cabin very forward, which made for interesting rides during the bit sloppy sea. The video system is not play on demand as on the Sun Princess, but the content is mostly Australian which was a pleasant change. The dining experience was quite different, with no set dining tables that we could discern. The best option would be book all dinners shortly after boarding, as we found many venues booked up, or only had share tables available. The food was good quality and well cooked in general, although prawn fans will have to pay for the privilege – we had King Prawns in the The Pantry on the last lunch only. The lack of set tables means it is harder to get to know dining companions and serving staff, so more like the Princess Anytime dining experience. This is probably more the expectation of modern cruisers. In The Waterfront we were surprised to find only 3 starters, 3 main course dishes + 3 dishes that could be either entre or main course included in the fare that changed daily. There were a number of other options which could be purchased. In Alferedo’s there is a longer set menu with an Italian theme with a dessert cart, and the Dragon Lady has a modern Asian menu, although all desserts are western which was a bit of clash. None of the main restaurants are going to server more expensive dishes such as steaks or prawns. You need to pay for this at one of the other venues, and we didn’t go to them. The Pantry on deck 14 has had a bit of a refit, with a new colour scheme and what look like plants on the tables (but closer inspection shows them to be plastic). There are number of themed food stations pus salad and soup bar. This means most food is served to patrons, avoiding issues of a buffet, however adding communication issues with staff! Some of the staff just don’t understand how to dish up some of the food in a reasonable way. The food was ok quality for this style of service. The cakes varied between good and bizarre. For some reason they were unable to make decent donuts. As usual it is impossible to make a decent cuppa using the non-boiling water provided. All the bars also server espresso coffees but you pay per drink, same as for alcohol and soft drinks. The Espresso coffee was acceptable. Watch out if you get a cake at Charlie’s Bar on desk 5 – they charge for those! We didn’t use room service – you pay extra for it compared to the free service on Princess. On Princess Cruises we seen 3 different passenger group profiles. IN all, there is a leaning to more mature passengers. We’ve seen a broader age range of a 2 night cruise from Brisbane to Sydney, a generally more mature age range on a winter South Pacific cruise where we , in our mid 50s, were amongst the youngest, but both cruises were mostly from Australia/NZ, and a much wider agen range and broader nationality range on a NZ cruise. On this late Autumn non school holiday P& O cruise there was a much broader range, with about 20 young families, a few young adults, but still significant number of retirement age. There also was a wider ethnic profile. We didn’t witness any stupid behaviour, although we didn’t attend most of the late night parties. The standard of entertainment was very high, possibly higher than on Princess, and the shows were Australian produced, so more accessible. Of the 2 production shows we saw, only 1 had a live band. The volume for all production shows was very high and constant, which I don’t think is necessary. Rather than having 2 signers and 8 dancers, the group had 2 signers who could dance a bit, 2 dancers who could sing, and 6 dancers. Other entertainment were a magician, and the Cover Girls, the ship band, who also played jazz in the Blues Room, and some other soloists and duos. The crew were similarly capable to Princess ships, with stewards and dining staff being generally capable and friendly. We didn’t make use of the youth and children’s services so can’t comment. We didn’t make use of P&O Edge & water slides so can’t comment. We didn’t use the Casino either, but we did note that it has much more tables and machines than on the same class Princess ship. Generally boarding, tender and disembarkation procedures were similar to Princess. At check in you are able to link your ship board account with a credit card, something you can do pre-check in online with Princess. Tours were similar, perhaps with some higher activity options than princess. We were able to book online prior to cruise. There is an online wifi accessed application making the daily schedule available on your mobile device. Changes prior to and during the cruise were well communicated. Read Less
5 Helpful Votes
Sail Date: April 2018
We were offed a good deal from the last cruise on the Jewel. I recommend taking the free booze cruise its well worth it. The ship is big and very clean there was plenty to do the staff on the entertainment side were very pleasant and ... Read More
We were offed a good deal from the last cruise on the Jewel. I recommend taking the free booze cruise its well worth it. The ship is big and very clean there was plenty to do the staff on the entertainment side were very pleasant and friendly. The guys doing the photos were also on the top of thier game. As for the food it was top notch especially Shell and Bones. We met some great people on board but thats what its all about meeting new friends. The entertainment was also brilliant especially in the black circus the adult show was outstanding and top grade. Our favorite is the bingo which we played daily. We even booked our next cruise onboard. Our room was a room with a window and very large one at that, the staff who looked after us were always there to help and made sure our room was as good as any 5 star hotel. I recommend tis ship anyday. Read Less
7 Helpful Votes
Sail Date: April 2018
Pacific Explorer was very familiar as been on it previously as Dawn Princess, some changes made to appeal to younger patrons with two slides, water area for kids and usual P&O activities ( that need to pay extra to enjoy). The ... Read More
Pacific Explorer was very familiar as been on it previously as Dawn Princess, some changes made to appeal to younger patrons with two slides, water area for kids and usual P&O activities ( that need to pay extra to enjoy). The entertainment crew were excellent. Joanne was cruise director and Rory deputy ( had them in the past on other ships), new staff on entertainment crew but they were all very good. We went in a group of 6 ( 3 couples ) and are all seasoned cruisers, and all impressed overall with P&O - they have improved so much since a few years ago. I think the only crap ship now is the Pacific Dawn - even staff new of this. Off course it wasn't perfect and as some have said the restaurant food is a bit hit and miss and the Pantry can give out cold food, and we had two bad steaks at the Waterfront. But with 4 places to eat at no extra cost you cannot really complain, most of the time the food is quite good and service is pretty good ( Pantry is so busy at breakfast and lunch, but that is similar on Princess and Royal Caribbean). Entertainment at the theatre ( come early or miss out - a bit like Princess - chairs looked like original from when ship was made) was very good and even the magician was good ( Jack Black) as he combined comedy into the act. We were lucky we were put in a larger cabin ( disabled - unused), but other couple had a broom closet. Bathroom had some mould under shower on floor. Most laundries had one or two broken down washers or driers, you need to look early to get your washing done - purchase coin tokens at reception $3. Bring your own washing detergent. We just hang clothes up to dry in room - crank up heat as you leave room in the morning and dry when you come back at night. Overall the price was great for what you get, you can pay a lot more for Princess, Royal Caribbean or Celebrity and now Carnival also is more expensive and get a bit more but P&O go to places others do not go and very hard to beat the value. Ports Noumea - OK if first time , but most seasoned cruisers have had enough of this port. We just walked around and went to the Museum ( cost us $3 for over 60y each, but need to take New Caledonia money) - it was much better than we expected and large inside, some signs in English - beware is closed in middle of the day. Had good wak around area again up to the church, around the bay area etc and a few coffees. Lifou - Walked up to the old church to the right about 1km max. and looked around just to warm up for swimming. Large turtle in the water at the beach, lots of snorkelling around it and then usual swimming and fish spotting. Port Vila - Water taxi into town ( still $5 each - hard to negotiate prices in the morning), then walk around and off the duty free grog shop - prices still cheaper than ship BUT ship prices have dropped dramatically - it is now only about $1 cheaper on most drinks on the island ( however can buy 2 litre Jim Beans and 1.75 Jack Daniels that are not on the ship, which makes it so much more a bargain). Island duty free delivers to ship so no need to carry around. We then went across to Irikiri Island now that it is open again after cyclone - It is now $20 to get onto island and you now only get $10 back for spending but drinks are very expensive - food not too bad, used to get $20 back for food. But can used the facilities on island for free - we went snorkelling. Lovely just to walk around island and take pictures. Mystery Island - Island is getting more and more huts and more and more islanders trying to hire out equipment and tours etc. Their were blue bottles in the water ( first time seen on island in 10 visits) and lots of people got stung, lots of vinegar dispersed by P&O first aid ( one of our group was stung and had large sting marks on her shoulder). BUT the fish were fantastic, most fish we have ever seen and coral was great also. It would have been worth the sting. Isle of Pines - went for a long walk to the end of the beach ( near whalf) and then along the bay, then up to the old prison again. Lovely island pictures taken as usual, didn't bother going swimming as nothing could be like Mystery Island and been around Sacret Rock many times. Other couple with us went swimming after lunch and said it was OK but not like yesterday. Read Less
2 Helpful Votes
Sail Date: April 2018
It was good value for the money. The overall service was good. There was not much variety entertainment in the bars. There were 4 good shows. The others were somewhat poor and cheap. The talent quest was good and entertaining. The ... Read More
It was good value for the money. The overall service was good. There was not much variety entertainment in the bars. There were 4 good shows. The others were somewhat poor and cheap. The talent quest was good and entertaining. The Circus was good but I don't think it was good enough to have to pay $15 extra. I refuse to pay $20 for a Sauna. The ship was good for family and the young people. Would not recommend it for pensioners as it was very noisy and no dancing for older generation. It was cheap entertainment as there seemed to be a lot of Trivia in the Explorer Hotel. There was one Place the Sanctuary where it was quiet. But it was very hard to get a deck chair as it was popular with people who did not like the noise. I hated the piano player as he sang out of tune and no variety. I suspect that he might have just got a free cruise. I would not pay him any money. The guitar player was good also the Blue Room entertainment was good. Restaurants The food in the Waterfront was terrible they served what looked and tasted like tinned Spagetti. The service was excellent they tried hard to make me happy. The menu did not suit me. greasy deep fried and basic desserts. The only good meal at the Waterfront was omelette for breakfast this was nice and hot. Angelos this was good for one night. dessert was Tiramisu which was the best dessert on the ship. The next night we had Spagetti Bolognese this looked like tinned Spagetti or else cooked spaghetti with commercial tomato sauce through it with 2 tasteless meatballs the worst meal ever. The service on the second night was very slow even though I told the waiter we needed to be out early. I overheard several people complaining how slow the service was. I did have to ask to have my food served hot. I expect better meals in a Italian Restaurant. The The Dragon Lady and that was good on both nights. My top recommendation. The pantry had a good selection but mostly lukewarm and you had to walk around with your plate trying to get a seat. The tables were not cleared fast enough so you had to eat with dirty plates on the tables a lot of the times. Fish and chips were hot and good. They had Paela with Mussels and that seemed to be popular. I did not have any so I can not comment on the taste.I did enjoy the Indian dishes but sometimes lukewarm. The salads were good. Desserts I did not like cakes all tasted similar. The cabin was very squashy and I knocked my ankles a few times trying to get into bed but to be fair we did get the Cruise at a special price so we did not expect too much. We did get value for money. Cabin Stewards where exceptional. I loved Mystery Island and The Isle of Pines where we took a bus onshore for $20 plus $4 extra to see a cave. This was very good value and we had 30 minutes bonus all up 2.5 hours We had to stand in line for 45 minutes to get back on board. Not sure why it took so long as they other 5 ports did not have much waiting time. Read Less
5 Helpful Votes
Sail Date: April 2018
Do yourself a favour and do not book this cruise ship if you are thinking about it. This was my 3rd cruise. We travelled as a large group of 15 and we’re all so disappointed. I’ll start with the positives - our room steward Yuyus ... Read More
Do yourself a favour and do not book this cruise ship if you are thinking about it. This was my 3rd cruise. We travelled as a large group of 15 and we’re all so disappointed. I’ll start with the positives - our room steward Yuyus was fantastic. He Went above and beyond any request we made. The cabin itself is old and dated but it did the job. The restaurants NOT included in the fare price are delicious - we paid for a pizza at 400 gradi or a burger at Luke’s grill every day. They made nice soup. THATS IT for the positives. Now for the negatives - The food that IS included in the fare especially at the pantry was horrible to say the least. It was always just cold -warm. Never hot. I’m 5 months pregnant so it really concerned me, especially when they didn’t know if the Hollandaise sauce contained raw egg!? (Turns out it was pre packaged). Some of the bar staff in the pantry and deck 12 pool were so so rude. I had an unlimited refreshments package (everything except alcohol included). They tried to charge me $2 to heat up each bottle of milk for my 1year old daughter even though milk is free! There are no microwaves available to passengers on the ship so I didn’t have any other choice! Then I was questioned as to why I got 2 bottles of water 40 minutes apart - I explained that the water is not kept in the fridge, it was sat on the bar bench in 30 degree heat and I’m pregnant... they didn’t care and made me feel like I was trying to rort my drinks package! They had wet paint on the main deck flooring and had re varnished the stair hand railings mid cruise - didn’t make any sense as to why they’d do it mid cruise? Most nights they’d just put on a movie for entertainment, not much excitement on deck like other cruises I’ve been on. Laundry facilities were broken down half the time and detergent, softener and token dispensers don’t work - remember to take your own detergent! Entertainment shows were ok, but bingo is sooo expensive! Ping pong tables and bats are falling apart. The kids water park water is not heated and on one of the highest decks. It was so windy my 3.5 year old couldn’t really enjoy it. The only heated pool was the spas and the adults only oasis pool - young kids were freezing as the pool water was ridiculously cold! Overall, if I could give this a 1/2 star rating I would. Honestly, don’t waste your money! I wish I’d taken into account more the other reviewers comments and spent my money elsewhere! Read Less
Pacific Explorer Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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