"Cruise Manager Frederico was always available and helpful at every turn.The room (while small as was expected) included a nice balcony and a better than expected bathroom/shower...."Read More
My wife and I cruised with Ama on the Rhine a few years ago and had a great experience. We booked this most recent cruise without hesitation. It turns out that perhaps we should have hesitated as dealing with Ama prior to the cruise was a struggle and the actual cruise experience was very disappointing.
Let me start by saying we booked our cruise in 2020 however due to Covid we delayed the ...
Response from SocialMediaA, Coordinator, Social Media
Hello there, we sincerely apologize for the disappointing experience you had with us. We appreciate you taking the time to document your concerns, as it gives us a chance to address any areas...
We chose this cruise because others told us AMA Waterways was good. Not so much.
Food was the worst. When I addressed this with the head chef and his manager, I was told that corporate sent pictures of the food to be presented and they could not change anything. It was obvious that they were more interested in offering excuses than seeking easy problem resolutions. The food and menu gave one ...
Response from SocialMediaA, Coordinator, Social Media
Hello! On behalf of the entire AmaWaterways family, I am sorry for the experience you had during your journey. We take pride in our work and want to take care of all of our guests while they...
Sail Date: December 2022
Cabin Type: Stateroom with French balcony and outside balcony
My husband and I just returned from our first river cruise. When deciding what to do for our 25th anniversary celebration we knew it had to be a cruise. We’ve been wanting to do a river cruise for years and since I first heard about AmaWaterways, it captured my heart. My husband knew I would love to see the Christmas markets as this is my favorite time of year, so we booked the Iconic Christmas ...
Response from SocialMediaA, Coordinator, Social Media
Greetings from AmaWaterways, thank you for sharing your river cruise experience with us! It is great to know that our team was welcoming and helpful during your stay. We are delighted you had...
Sail Date: December 2022
Cabin Type: Stateroom with French balcony and outside balcony
We have just returned from a wonderful AmaWaterways cruise, departing from Budapest finishing in Nuremberg. This is the second Ama cruise we have been on and both were similar itineraries though in different seasons - our first was in 2018 in the Summer and finished in Vilshofen instead of Nuremberg which we did this time. Luckily, most of the Christmas markets were open too!
As most reviewers ...
Response from SocialMediaA, Coordinator, Social Media
Thank you for taking a moment to write about your recent journey with us. It was wonderful to read how much you enjoyed the service our crew was able to provide you. Your generous review is...
We chose this cruise over other brands because we wanted to have an outstanding travel experience with other couples we are close to. We were told this was the "top of the line" for cruising. There were 25 of us in total, so we comprised about 1/3 of the ship's passengers.
The food could have been, should have been better. Specifics:
A. The pastries were mediocre. I know, hard to believe ...
Response from SocialMediaA, Coordinator, Social Media
Hello! Thank you for sharing your recent experience on board your river cruise. We sincerely apologize for any inconvenience. Exceptional personalized service is at the foundation of our core...
First time river cruisers and on AMA Waterways. We cruised north on the Danube from Budapest to Nuremberg on the Sonata which was at 50% capacity (Just prior to the elimination of the return air travel Covid test requirement). The service and attention to detail were wonderful. Cruise Manager Frederico was always available and helpful at every turn. Hotel Manager Miguel was a delight. We were ...
Response from SocialMediaA, Coordinator, Social Media
Hello! Thank you for your kind words and positive feedback! We’re so happy to hear that you received such excellent service while sailing with us and that everything was to your liking during...
Sail Date: May 2022
Cabin Type: Stateroom with French balcony and outside balcony
We went on a Backroads biking cruise, and for this purpose a river cruise was great. The AMAWaterways staff was wonderful - interesting, always willing to help, and just generally very competent. I can't say enough - the staff made the trip. It's a small ship, and they did the best with what they have. The music was great, the facilities were spotless, and they had a decent selection of ...
Response from SocialMediaA, Coordinator, Social Media
Dear sfsports,
Thank you for taking the time to share your valuable feedback with us. While we were delighted to hear our staff exceeded your expectations, we were disheartened to hear you...
Sail Date: August 2019
Cabin Type: Suite with French balcony and outside balcony
I booked thru a tour company. Had never heard of this cruise line until then, this was an absolute amazing cruise. The ship is spotless, all the crew is very helpful and friendly. The food was amazing. The excursions were very good. Did not have to pay extra for most of them. At lunch and dinner you could have all the wine or beer you wanted to drink. They had a sip and sail every night ...
We did a cruise that combined daily biking via the Backroads company and we all thought we would have been too inactive had we not included that activity. The fitness room was only able to allow 2 persons on a treadmill and 2 on stationary bikes at a time. The free weight set was lacking. Many of the fitness classes were not able to be held on the top deck due to weather and it was very small ...
We chose this cruise because of Backroads. We were doing the biking/river cruise trip and felt that unpacking once on a ship and not having to think of where to get meals, etc would be a good decision. Backroads and their guides were amazing and wonderful. The AMASonata and its crew were beyond our wildest dreams. I have never been more pampered, offered so much amazing food and drink, and been ...