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7 CroisiEurope Cyrano de Bergerac Cruise Reviews

It wasn’t without hesitation that I decided to offer European river cruises to compliment my firms custom tours in France. After some research I selected CroisiEurope. A family owned company based in Strasbourg France. They had a full ... Read More
It wasn’t without hesitation that I decided to offer European river cruises to compliment my firms custom tours in France. After some research I selected CroisiEurope. A family owned company based in Strasbourg France. They had a full portfolio of European river cruises, and were just entering the American market. River cruising is the European equivalent to Caribbean cruising in the US. Lots of ships (only with 100, instead of 1000 passengers!) cruising to the same destinations. After some advertising I had some bookings and decided to make sure things went smoothly I would go too. Paris to Normandy via the Seine River, and the Bordeaux wine country were to be the destinations. There wasn't any reason to be concerned. The ship was quite spacious, incredibly quiet and the cabins sparkled with a great view and plenty of closet space. The majority of the passengers were French, with a group from Cologne Germany nearly matching their numbers, and the remaining 15 were British and us. Conversations came easily and I discovered that for many this hardly anyone’s first cruise with CroisiEurope. A German couple told me this was their 15th trip with CroisiEurope! French style seemed to be why they chose CroisiEurope over other cruise lines. Unmistakable once it is experienced French style is absolutely charming. You could describe it as savor faire + joire de vivre, or to put it another way, knowing just what to do and doing it in a way that says - I enjoy doing this. CroisiEuropes' French style showed itself in ways like the crews friendliness and constant attention to doing everything "just right" (only white gloved hands touch plates and silverware). Or asking how many cubes of ice would you like in your drink? France and culinary excellence are synonymous and the ships chefs never let you forget that. Four to five courses, with a like number of wines, was standard fare. Quail, duck, pork, rabbit, foie gras, even baked Alaska, it did not take long before you were looking forward to the next meal. No one was ever late to the dining room! So what is the bottom line on CroisiEurope? Comfortable ships, dining like you have never dined before, plenty of nice extras (complimentary beverages, wines and spirits), interesting excursions, and a mix of passengers from different countries. Delivered at a lower price than their competitors. Not bad, not bad at all. Read Less
Sail Date May 2014
Having read the previous reviews I would like to add my comments. We cruised for 5 days as part of a package organised by Leger. We have previously been with them on The Rhine. Leger's part of the holiday went with their usual ... Read More
Having read the previous reviews I would like to add my comments. We cruised for 5 days as part of a package organised by Leger. We have previously been with them on The Rhine. Leger's part of the holiday went with their usual efficiency, overnight stops, additional days touring, helpful drivers (Paul and John) and the whole package was a reasonable price. First impression of the boat was favorable, bright, airy, clean. Well organised cabin on the lower deck with plenty of cupboard space. The staff were friendly, especially the 2 girls who served most in the bars. We were allocated a dining table for the duration of the cruise and had several interesting conversations with the other 2 couples. One thing that we all agreed on was that we were disappointed by the food. We were not shunted of into a reserved corner as sometimes happens on coach tours, we were offered the same as other passengers, but it was just spoiled by cheap ingredients for example, butter turned out to be whipped with water and emulsified with the addition of several e-numbers. My husband likened the breakfast cheese to lard and the cooked meat to luncheon meat. Better cheese was served during lunch when we has a cheese course of one slice of cheese accompanied by a dried apricot or a dried fig. The menus read well, rabbit, quail, chicken, duck, hake, sole( some other flat fish was served) but most of the meat had been steam cooked and therefore was lacking flavour. My beef wellington was too tough to cut and surrounded by under-cooked pastry. The usual layer of pate was missing. My husband's seemed to be better, perhaps his was cut from another piece. Usually, we are asked how we like the meat cooked as Beef Wellington is traditionally served pink, but we were given no choice on the matter. Dessert was mostly a slice of some kind of cake. One memorable dessert was a slice of cheap, chocolate, swiss rolll topped by a scoop of nice ice-cream and a sprinkling of grated white chocolate. During the Gala dinner, Baked Alaska flambeed in Grand Marnier was on the menu. It was paraded round to the usual firework accompaniment and one dessert was spectacularly flambeed. However, our portion had not been anywhere near the bottle. We asked where was the Grand Marnier but received no answer from the restaurant manager. On the plus side, the wine selection was very good, I am told. Several different wines were freely available with special wines being offered on the Gala Night. Unlimited tea and fruit juices kept me going. Overall, we had a pleasant cruise. I would cruise with that company again but only if the boat was going somewhere I really wanted to visit. Although the food was disappointing, we did not go hungry, it was well presented and it was not inedible. On a couple of occasions I said no thanks to the starter and was offered something different, but the waiter not being sure what I could replace it with, I settled for a green salad, so the staff were helpful. Entertainment was provided by a singer/keyboard player. My husband, having been a musician for many years was impressed by the way the singer could take both hands off the keyboard, at the same time, and the music continued unabated. Read Less
Sail Date August 2014
We just returned to the US from France after a wonderful river cruise. It was particularly interesting to be on board with people from all over the world. It added to our travel experience. Most travelers were French and there was a large ... Read More
We just returned to the US from France after a wonderful river cruise. It was particularly interesting to be on board with people from all over the world. It added to our travel experience. Most travelers were French and there was a large contingent of Belgian travelers too. While there were very few English speakers on board, we were well informed at all times. All crew members spoke English and all announcements were in English as well as French. The food was amazing. The wines were terrific as well. Every meal was presented well and tasted great. My husband has some dietary restrictions and they were most accommodating. The service was outstanding. From the dining room to the lounge to the state rooms. All crew members were gracious and helpful. The ship is only one year old and is in wonderful condition very comfortable with pleasant colors. The public lounge areas and roof top seating were well situated and comfortable. The excursions ran smoothly and were paced well, each of them departing in the afternoon after lunch. The tour guides were knowledgeable and, again, all information was shared in English. As with most river cruises, evening entertainment is limited but we found it enjoyable just the same. Wifi is free but is spotty on the ship. Read Less
Sail Date October 2014
Our river cruise out of Bordeaux on the Gironde estuary was very enjoyable. The crew was exceptionally pleasant. Food was very good, well presented and varied. Wine was included and definitely a step up over what you expect on a cruise. ... Read More
Our river cruise out of Bordeaux on the Gironde estuary was very enjoyable. The crew was exceptionally pleasant. Food was very good, well presented and varied. Wine was included and definitely a step up over what you expect on a cruise. Being an American I particularly enjoyed the interaction with a varied group of European travelers. The excursions were well thought out and well organized. We only speak English and it was not a problem. The ship is new for 2014 and nicely decorated. Cabins were very comfortable with large windows. Ship size (175 passengers) made all activities easy. The area would be very interesting to wine connoisseurs but there was also many other sights to see and places to visit. The climate is very mild. This is our second CroisiEurope cruise and hope to do many more. joe from port jeff   Read Less
Sail Date October 2014
The hallmark of French cuisine is fresh food that is prepared from the best of ingredients. This ship featured food that had been frozen, canned or refrigerated for an excessive amount of time. The cuts of meat were mediocre in quality. ... Read More
The hallmark of French cuisine is fresh food that is prepared from the best of ingredients. This ship featured food that had been frozen, canned or refrigerated for an excessive amount of time. The cuts of meat were mediocre in quality. The sauces were not prepared well- they were often heavy and gloppy. Pastries and bread suffered from freezing or over refrigeration and had little or no taste. I guess many people were satisfied because the portions were so large.You get 3 large meals each day. The wines were good. Some of the cheeses were wrapped in foil. The staff on the boat were excellent. The cabins were arranged well and offered adequate space. One negative was the shower which couldn't be set in a way that didn't flood the bathroom. I believe that CroisiEurope is trying to make in roads in the U.S. Market. It won't do so unless it improves its food. Read Less
Sail Date May 2015
I got off the Coisieurope boat two days ago. Staff was very pleasant and helpful. Jerome, purser, and Golo spoke English well enough that we generally understood each other. All staff worked very hard and usually had a smile although most ... Read More
I got off the Coisieurope boat two days ago. Staff was very pleasant and helpful. Jerome, purser, and Golo spoke English well enough that we generally understood each other. All staff worked very hard and usually had a smile although most spoke no English. The cabin was,modern and well designed and except the shower. It was hand held. There was no way to use it without flooding the bathroom. We always got extra towels in order sop up the water and not slip. Still, I slipped and got a bruise on my face and one on my knee. Very few of the passengers spoke English. Announcements were in French with a one minute translation. The food service was a major problem for me. Breakfast was a buffet which was rarely refilled. Thus, you had to go early to get eggs. We were aware that there was no choice for lunch or dinner when we booked this river cruise. Both lunch and dinner were four course hot meals. Portions were very large, usually drowning in gravy. Special requests could be made before each meal. I got chicken the first night and it was fine. I ordered the same thing the second night and it tasted like it was reheated from the night before . After that, I ordered cheese and fruit for almost every meal. An English speaking lady at our table called the food passable . All of this was particularly disappointing because I expected better from a French cruise company. Wine was good and you could get as much as you wanted. The bar was open all day. Most alcohol was included in the fare. Perhaps the French liked the food. I don't know. We chose this company on our own. They are trying to become known in the American market. I would never go again with this company. Read Less
Sail Date May 2015
Chose this cruise for (1) all inclusive and no nickel and diming us; (2) biking excursions to offset the awesome French food, and (3) size of ship with 174 passengers. A+ on all 3 reasons for going with CroisiEurope, and specifically ... Read More
Chose this cruise for (1) all inclusive and no nickel and diming us; (2) biking excursions to offset the awesome French food, and (3) size of ship with 174 passengers. A+ on all 3 reasons for going with CroisiEurope, and specifically the biking excursion alternative. Cabin and services were good, finding more room than I anticipated. Also appreciated that our window fully opened to watch as we traveled the rivers. Food was divine for lunch and dinner - 3 and 4 courses for each of these meals. Their ability to adapt and provide alternatives to dislikes was immediate! We got to really know almost all the servers! Breakfast croissants and pain au chocolat were deadly good! French eggs and bacon would be considered uncooked, but asked them for "well done". Biking excursions with Dig N Go was the only way to see this region. We were biking through quintessential French country roads and in between vineyards!!! Bikes accommodated us short people, which was a worry. Started out too fast-paced for what we expected, but the group pace slowed down significantly toward the end, accommodating our desire for photos of everything. Our guides Martin, Sam and Philippe were very helpful and knowledgeable about where we were. Highlight for us - St. Emilion and Arcachon/Cap Ferrat rides! Everything was included! Apero as we waited for dinner to start! Wine and oyster tasting - all included. I absolutely loved that fact! Would pick a CroisiEurope trip again! I can't find enough superlatives! Read Less
Sail Date July 2019
Cyrano de Bergerac Ratings
Category Editor Member
Cabins 2.0 4.4
Dining 4.0 3.4
Entertainment 3.0 3.9
Public Rooms 3.0 4.6
Fitness Recreation 1.0 3.4
Family 3.0 3.4
Shore Excursion 4.0 4.3
Enrichment 1.0 3.4
Service 4.0 5.0
Value For Money 5.0 4.1
Rates 4.0 N/A

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