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106 Scenic Jade Cruise Reviews

Our friends chose this cruise and asked us to join them. We did this exact same cruise with Scenic 2 years ago. The cruise is amazing starting on the Danube and finishing on the Rhine. The scenery is spectacular. It's all ... Read More
Our friends chose this cruise and asked us to join them. We did this exact same cruise with Scenic 2 years ago. The cruise is amazing starting on the Danube and finishing on the Rhine. The scenery is spectacular. It's all inclusive. All excursions are exceptional. Most of the buses are owned by Scenic are very clean with professional drivers. We thought the groups on the free choice tours were rather large and could be smaller. The Scenic app loaded on your phone was used by all of the guides. The system needs some serious fine tuning as it was problematic on most of the tours. Several choices were available at each stop with three Scenic Exclusive Enrich experiences that were exceptional. One at Vienna Palais Liechtenstein, one at Passau/Salzburg Sound of Music and one at Marksburg Castle. Breakfast and lunch are buffets. Dinners are fine dining or room service is available. Service is excellent and the food is very good. Red or white wine was served with every lunch and dinner. Daily wine selections are just okay, nothing exceptional. Most passengers were okay with the wine that was offered. The cruise director was excellent with a great sense of humour. The complimentary Wi-Fi was not very good even when there was apparently strong signal strength. It was so bad that the Scenic cruise surveys could not be completed on board at Amsterdam. Scenic blames the bad Wi-Fi on Europe. Here are the negatives. We started on the Jade and had to switch to the Jasper at Regensburg. The river was too low due to dry conditions. It's the nature of the beast so take it in stride. When you book a year in advance it is impossible to forecast river water levels. On our first cruise we were fortunate and stayed on the same boat from beginning to end. On this occasion it was an 8 hour bus ride from Passau to Regensberg. There was a minimal effect on our schedule. Here is the biggest concern. Passenger illness on the ship. There will always be ill passengers on every cruise typically passing some type of flu virus on to most of the passengers. Five days in to the cruise I became very ill. I did everything to prevent contamination of other passengers. All passengers are in confined spaces therefore good hygiene practices especially by sick passengers are imperative. Controls are never enforced by the ship and are ineffective resulting in most of the passengers getting sick near the end of the cruise as many are coughing out of control. Some our bedridden. On the last same cruise many people were bedridden for days. My wife and I were both very sick on the last cruise and I was very sick on this cruise. Let's just say there is little enjoyment when you are sick on your long awaited lifetime cruise experience. We are of the opinion that the germs are transferred during the buffets and by passengers coughing openly all over the ship. It's really sad to be on a trip of your lifetime and get sick once but twice is too much especially on the same Cruise Line! You need to decide is the risk of illness worth booking the cruise. For my wife and I we are done with cruising. I can stay home and get sick for free. I suggest that passenger illness will eventually bring the cruise industry down as most cruise lines seem oblivious to finding solutions. The ball is now squarely in their court! Read Less
Sail Date September 2019
Travel Agent, presentation, word of mouth led us to this choice. Food choices and quality of food reputation were factors.. All inclusive pricing which is a real bonus. No “nickel and diming”. Staff very approachable, ... Read More
Travel Agent, presentation, word of mouth led us to this choice. Food choices and quality of food reputation were factors.. All inclusive pricing which is a real bonus. No “nickel and diming”. Staff very approachable, friendly, and professional. Cruise Director was fantastic. We took the Budapest-Amsterdam cruise and really appreciated the options. Suggest one varies outings... you see one gold filled cathedral you’re... Same for castles. Do choose the concert and castle dinner experiences; you won’t regret it!!! We also experienced quality entertainment from professionals who excelled! Would definitely travel with Scenic Hints: Landry Service is worth while. First and last dinners were semi-dress up but casual otherwise. Our room was on the lower deck and was small, so might consider an upgrade at another time. But you only sleep there. We had to switch vessels once due to low water. Staff and Cruise Director handled it well. Passengers were a mix of Australian, Canadian and British. We made many friends as a result. Our room was very clean and studiously clean thereafter. Bar and wait staff were/are friendly and efficient. Read Less
Sail Date September 2019
I wanted to try Scenic because I wanted an all inclusive vacation where I did not have to worry about anything. We had first class food and service all the way. The crew and passengers were friendly. The excursions were well done with ... Read More
I wanted to try Scenic because I wanted an all inclusive vacation where I did not have to worry about anything. We had first class food and service all the way. The crew and passengers were friendly. The excursions were well done with no detail left unturned. I liked the electric bike option and we used them several times. I had a medical problem while docked in a small German town. Every effort was made to make my situation easier, and we were back on the ship within a short amount of time. The tour director was funny but very detailed oriented. The cabin was very comfortable and decorated nicely. Bedding was luxurious and the bed was extremely comfortable. The pace of the cruise was just right. My only downside was when the cruise was done, I didn’t want to leave. I could have traveled another two weeks with them. Read Less
Sail Date September 2019
I had previously (last year) done a cruise with Scenic and was very satisfied. I originally chose this line because they were one of the few who offered a single cabin with a balcony. As it turned out I was lucky enough to upgrade to a ... Read More
I had previously (last year) done a cruise with Scenic and was very satisfied. I originally chose this line because they were one of the few who offered a single cabin with a balcony. As it turned out I was lucky enough to upgrade to a double cabin on my first cruise, and a deluxe double cabin on this cruise, which was wonderful. The extra space makes quite a difference - as a single I probably spent more time in my cabin than some couples would. I arrived in Budapest a couple of days prior to the cruise and stayed at the Marriott Hotel, along with a number of other Scenic guests. I had plenty of time to explore the city which remains one of my favourites. There was one hiccup on embarkation day, when my luggage didn't make it from the hotel to the ship. This may have been in part because I had done my own hotel booking and didn't let Scenic do it. (I got a cheaper and I think a lot nicer room than my fellow Scenic guests.) I was on their shuttle, but I received no instructions for the transfer of my luggage, and the hotel clerk apparently didn't understand the process. My cases were finally tracked down by Scenic many hours later, for which I was very grateful. Other than that, embarkation and disembarkation processes were excellent, and all exits and entries on the ship during the cruise were most efficient due to our identity tags. Tip - take a lanyard to avoid having to clip the tag on. They ran out of lanyards on this cruise. The staff were always polite and friendly and couldn't do enough for you. My butler made sure I had my early morning coffee every day. When there was a moth infestation through my open window one evening, he was there in a flash to help me get them out of my cabin. One thing I noticed this time was that the butlers were also on the serving staff in the dining room, which had not noticed on my first cruise. Staff cutbacks? Read Less
Sail Date August 2019
As our first cruise, I chose Scenic because I wanted all inclusive - flights, tipping, trips and excursions, food and drinks and Scenic delivered. All of the staff went out of their way to make sure we had everything we needed or wanted. ... Read More
As our first cruise, I chose Scenic because I wanted all inclusive - flights, tipping, trips and excursions, food and drinks and Scenic delivered. All of the staff went out of their way to make sure we had everything we needed or wanted. The food was delicious, varied, pleasing to the eye and to the palate. If we didn't want the selections offered, there was a menu. Wines and beers from the regions we went through were very different and all good. Excursions offered variety - bus, walking, bike, boat rides, gentle walks, something for all. The guides were well versed in the history of the towns and landmarks we saw. History came to life every day we went out. The Jade rode so well it was like being soothed to sleep at night. The countryside was vibrant with colour from the people, the buildings and even the crops looked like home, so no one was home sick. From the smooth pick up at the airport to the return at the end, Scenic did it all smoothly. Entertainment on board included Hungarian dancing and music, a zither, waltzing, violin concert and every night Henrick provided music for listening and dancing. Salt room available, work out gym, walk track upstairs, lots of chairs to sit outside on or stay in the comfortable lounge. In 2 weeks, staff became friends. We knew names and where there families are from. Our fellow passengers were mostly Aussies, fellow Canadians, Americans, British, Hungarians, Serbs, Czechs. Pretty much world nations. Wonderful first trip and it has made us want to travel again, thanks Scenic. You have a wonderful fleet of crew ambassadors. Read Less
Sail Date August 2019
This trip was recommended by a friend and we were more than pleased with everything. It was simply our best vacation ever. Scenic spoiled us royally with every experience. The cruise director personally looked after everything. The ... Read More
This trip was recommended by a friend and we were more than pleased with everything. It was simply our best vacation ever. Scenic spoiled us royally with every experience. The cruise director personally looked after everything. The crew were amazing, the food, the excursions were personalized for our group only. There were 153 passengers, just the right size and we met people from around the world. On board for 15 days and had spent time with at least 75% of a great group of travellers. The most important was that everything was included, including our shore excursions. The value was evident. We covered 4 countries and had personal guides with our group everywhere we went. Never at anytime felt rushed and lots of pleasant rest time and shopping time. Probably the most time spent with other people in our group than any other vacation, but quite enjoyable. I would highly recommend Scenic cruise line. We will be booking another trip with them soon. The entertainment was excellent. Our rooms very clean and comfortable. The food was exceptional. Read Less
Sail Date August 2019
All the places I wanted to visit and didn't want to do it by road, multiple hotels etc. It was so lovely to unpack once at the beginning of the holiday and return to the same bed each evening. The cabin, and particularly the balcony, ... Read More
All the places I wanted to visit and didn't want to do it by road, multiple hotels etc. It was so lovely to unpack once at the beginning of the holiday and return to the same bed each evening. The cabin, and particularly the balcony, were beautiful. The cruise director, Hunor, and the crew of the Scenic Jade were amazing - they were incredibly attentive in every way. The food was extraordinarily good and we really enjoyed the excursions. Met lots of lovely people and hope to stay in touch with some of them. We were disappointed we couldn't spend more time on top of the ship as it was lovely to relax in the deck and lounge chairs while cruising through amazing scenery - pity that the so many bridges were built low. Grateful to the captain for ensuring we remained safe though! Looking forward to our next cruise experience. Read Less
Sail Date August 2019
From the moment we arrived, the driver waiting for us, made a very smooth transfer to the vessel. Can't say enough compliments of the entire crew, very polite , accommodating, responsive, kind, caring and very knowledgeable about ... Read More
From the moment we arrived, the driver waiting for us, made a very smooth transfer to the vessel. Can't say enough compliments of the entire crew, very polite , accommodating, responsive, kind, caring and very knowledgeable about the different ports, The ship was always immaculate, cabin super clean and always ready when we returned from any excursion. Dining was superb,quality and variety to please any of the 150 guests aboard, breakfast, lunch and dinners, good wines. The daily entertainment and I am including the Cruise director daily briefing were great, Once again I mentioned that the service from the entire crew was fantastic, first class. I was not going to single anyone,but, I would be remiss if I don't acknowledge two individuals that made my cruise such a pleasure, they are our servers Ana and Nemad, very charming and always ready with a beautiful smile. The ports visits and the guides for the excursion were outstanding, very knowledgeable about their cities and the sites we were visiting.And the special concert in Vienna was just beautiful.I do recommend this cruise to anyone and ,a bit bias , I would ask for the Scenic Jade, because their crew made it double a pleasure. Another suggestion is book the entire package including the flight, The Scenic Staff in the US knows how to make a comfortable 10 hour flight painless. I am planning another cruise with Scenic, this time to Southeast Asia. Again this cruise exceeded my expectations.Thank you Scenic, Read Less
Sail Date August 2019
We chose Scenic in part due to the all inclusive price, no tipping, no added fees. We also received a recommendation from our travel agent. We arrived in Amsterdam 1 day early, primarily to help with jet lag. In hind site it would have ... Read More
We chose Scenic in part due to the all inclusive price, no tipping, no added fees. We also received a recommendation from our travel agent. We arrived in Amsterdam 1 day early, primarily to help with jet lag. In hind site it would have been better to have come 2 days early to enjoy Amsterdam more before the cruise started. Embarkation was much easier than initially described. We were told that we would be boarding at 15:00, however we were able to board the ship at 12:30 and enjoy the lounge while rooms were readied and to start to get a feel for the ship. Disembarkation in Budapest was equally smooth and relaxed. From the very first interaction the care and training of the staff was obvious, everyone was friendly and helpful. The ship (Jade) appeared to be recently refurbished and everything was in top condition. The cabin was well laid out and easy to use. The dining experience was excellent, breakfast and lunch were primarily buffet, however a menu was available if a passenger wanted a meal with more than buffet preparation. The dinners were we very delicious and well presented. The entertainment (a quartet, a zither musician, a waltz couple and lessons and Hungarian dancing) were timed with the ports and shore excursions and provided a inspiration during time in the lounge. The service on the ship, at all levels was top flight and everyone was both friendly and helpful. The shorE excursions were also first class with lots of information and pace geared to various levels of needs. In addition the medieval dinner, sound of music show and the concert left us with very happy memories. We did face a ship shift, that is we started on the Jade but at Nuremberg we had a bus ride to change to the Jewel. We had been cautioned that this happens. On the positive side it went like clockwork. We were told what we needed when we needed it. For example we were 1.5 days ahead that this was coming, then the next evening we needed to pack then on the day of the shift, we did our normal shore tours and then after lunch boarded the buses and were in our new cabin in time for supper. For the most part the ships were identical. The jewel had not been updated and the lounge furniture was older and the shower faucet was older but worked well. The only problem was with the WIFI. On the Jade we had great service in our cabin, however on the Jewel we had no service in our cabin. Passengers on one side of us had service while the passengers on the other side of us did not have service. Despite asking reception for help (and they in turn asking engineering to look into the matter), there appeared to be nothing to be done about this, We did not have any children on the trip with us and we are both quite mobile. Would we go again, definitely. In fact we are already dreaming of future trips with Scenic. Read Less
Sail Date July 2019
Previous Scenic Cruise in 2008, inspired us to travel this destination again. Scenic have all aspects of the luxury cruising experiences covered. The suites are spacious with the added comfort of the balcony with a large outdoor window. ... Read More
Previous Scenic Cruise in 2008, inspired us to travel this destination again. Scenic have all aspects of the luxury cruising experiences covered. The suites are spacious with the added comfort of the balcony with a large outdoor window. The food is fresh and varied. The crew happy to meet every request. Destinations are varied and available to people with limited ability most of the time. The fact that the Scenic Spaceships can dock right in the centre on a city makes walking much easier in these European cities. We can only highly recommend Scenic cruising for any one planning a European river cruise as an all inclusive holiday experience. The Danube Main Rhine rivers offer unique views of endless views of vineyards, villages hundreds of years old, castle ruins, remnants of Roman times. A Scenic Cruise offers the opportunity to sample the culinary delights from many countries as well as wines from many regions. Enjoy. Read Less
Sail Date July 2019
One of my bucket list items and this trip did not disappoint. Even though we had to make 2 different ship changes due to the damaged lock, the crews were all amazing and handled the transitions flawlessly. We didn't lose a single ... Read More
One of my bucket list items and this trip did not disappoint. Even though we had to make 2 different ship changes due to the damaged lock, the crews were all amazing and handled the transitions flawlessly. We didn't lose a single excursion. Ships were immaculately maintained and all crew from the cabin stewards to the captains were top notch. The ships extra amenities at a small fee were exceptional offering everything from hair dressing to workout rooms to massages to laundry. Our cruise director Silvia ensured that everyone was well informed and looked after. This company provides a full service with all meals, drinks, excursions, air fare, transfers and tipping were included in our package price so we never had to spend a cent on board and oh yeah did I mention we had use of a personal butler as well - it just doesn't get any better than this. The food preparation, quality, quantity and presentation were all superb. Both my wife and myself have food allergies and the Maitre D' stopped by our table at almost every meal to ensure we were properly taken care of. A printed copy of every day's menu was delivered to our room with food items redacted on the menu that we were not supposed to eat leaving nothing to chance. Wait staff was amazing offering top rate service with a smile and good humor. Th selection of excursions ensured all people regardless of desires or abilities could be accommodated and they were fabulous with stops from small old towns to large cities (Vienna, Budapest). E-bikes available to anyone who wished to use them - free of course. Everything on board was ultra modern. Th dining room, lounge and even the cabins were well appointed and spacious. We had a balcony suite which I would highly recommend. These trips are not cheap but do not use a budget carrier go with the best use Scenic. Read Less
Sail Date July 2019
Scenic were recommended to us by friends that had previously done the Jewels of Europe Cruise. It truly meets their promise of all inclusive cruising. We have hardly put our hand in our wallet for the past two weeks. The onboard dining ... Read More
Scenic were recommended to us by friends that had previously done the Jewels of Europe Cruise. It truly meets their promise of all inclusive cruising. We have hardly put our hand in our wallet for the past two weeks. The onboard dining and bar service was fabulous along with all the entertainment provided. Huge range of foods available for different tastes and dietary requirements. Scenic spare no expense when organising the land tours providing several choices at each port. We had private bus transfer and usually had priority netrance to most attractions, saving the frustration of queuing. Even provide water bottles for us to take on excursions. Our cruise director, Patrik, was very knowledgeable and was always available if you required extra information or assistance. We Will definitely choose Scenic again in the future when planning our next holiday. The 'all inclusive' nature of the Scenic Cruise makes it good value as we haven't had to purchase any drinks or extra land tours. Read Less
Sail Date July 2019
This was at the top of our bucket list and Scenic did not disappoint. They are Incredibly organized. Absolutely love there are no surprises. All staff were terrific, always smiling, always speak and extremely helpful. Cabins are ... Read More
This was at the top of our bucket list and Scenic did not disappoint. They are Incredibly organized. Absolutely love there are no surprises. All staff were terrific, always smiling, always speak and extremely helpful. Cabins are cleaned twice a day. Food was amazing as well as the wine. Great entertainment. River cruising is definitely a wonderful way to see a lot of countries as well as the highlights of each in a short amount of time. Love the tours and learning traditions of each country. I really don’t believe I would travel with anyone but Scenic. 15 day cruise is just perfect. We made some wonderful friends. Love the fact that on a smaller cruise we really feel like family. The staff tend to pick up on little things that each of us like and are at our service whenever we need or want them. Highly recommend Scenic Spaceships. Read Less
Sail Date July 2019
We chose the 14 day river cruise from Amsterdam to Budapest with 3 days in Paris (Westin Hotel) at the start and 3 days in Prague (Art Deco Imperial Hotel) at the end. This was our first river cruise but we have been on 5 ocean cruises in ... Read More
We chose the 14 day river cruise from Amsterdam to Budapest with 3 days in Paris (Westin Hotel) at the start and 3 days in Prague (Art Deco Imperial Hotel) at the end. This was our first river cruise but we have been on 5 ocean cruises in the last 3 years. Scenic was pitched to us as 5 star all the way and it simply did not live up to its reputation. The Paris and Prague portions were excellent with great tour directors, hotels and excursions. We had free time and could walk most places. The high speed train from Paris to Amsterdam was excellent with good food and drink service as well as a comfortable seat. The transfer to Prague was via a long coach ride and we got stuck in two traffic jams due to accidents. A train transfer should be considered by Scenic. The cruise itself was underwhelming. The cabin was small but well appointed and comfortable. Our room steward was phenomenal and kept our room clean and well stocked including the mini bar. The balcony was nice but the window was loud to open and took about 15 seconds each way. Unfortunately due to the vast number of ships sailing this route we ended up tied alongside another ship for half of our time in Port. This meant that you couldn't really use the balcony and needed to keep the curtains closed which meant that you basically had an inside room. Balcony was a waste of time money. The food was a mixed bag. Both breakfast and lunch was served buffet style in the main dining room with an option for a la carte from a menu. The layout of the buffet was terrible with people not knowing which way to go and line ups for omelettes etc longer than I've experienced before and there was only 160+ onboard. Breakfast food was quite good but lunch here was not worth it and we generally went for the light lunch in the lounge upstairs which was less crowded. Dinner was great some nights including Portobellos and average some others as was the service. Definitely not 5 star dining and certainly the worst food overall that we have had on any cruise. The drink service was excellent including bar snacks before dinner. The excursions were also a mixed bag and as usual dependant on the tour guide. They varied from poor to very good but at this price point you expect excellent across the board. We discovered that the "Sundowner" excursion included in our package was only going to be drinks and snacks on the sun deck and not in a more exotic location as on other Scenic cruises. It never occurred anyways because shortly before that day they ran the stern of the ship aground briefly during the night, waking everyone up and damaging the propeller and other parts of the propulsion system. This necessitated placing the ship in dry dock for one day. The cruise director did a great job of rescheduling most of the excursions but some people missed out and we spent a lot of hours on a coach killing time until the ship was back in the water. The Captain, basically non communicative during the entire cruise, gave a poor and perhaps dishonest explanation of what occurred and why which satisfied few onboard. The "Sundowner" event never happened and was never mentioned again. Be aware that this cruise goes through 68 locks which are interesting at first and during dinner but not as much during the night after going through 40 already. We found a few crew members both unhappy and rude which we have never experienced before on any cruise. The majority however were very friendly and accommodating. The entertainment on board each evening was listed as live but was generally a DJ. One of our group complained one night and he switched to playing and singing live for a while which was quite good. The local entertainment they brought onboard several times in the afternoon was always excellent and we could have used more of that. Read Less
Sail Date May 2019
Our scenic adventure started with a driver waiting for us at Budapest airport who dropped us at Marriott. Great hotel good location. Two pre cruise days in Budapest. So much much to see and all of it walkable. Scenic picked up our ... Read More
Our scenic adventure started with a driver waiting for us at Budapest airport who dropped us at Marriott. Great hotel good location. Two pre cruise days in Budapest. So much much to see and all of it walkable. Scenic picked up our luggage first then later transferred us to Scenic Ruby. Very efficient and quick process. We had a royal balcony suite on the ruby. Spacious, comfortable bed, large bathroom, plenty of storage for clothing, and separate lounges area w/small couch and two chairs. We were very happy with the size of the suite for our 15 day journey. Daily laundry service was an unexpected bonus. Put out your bag of clothes in the morning, and they are returned clean, folded and pressed in the afternoon. Though we did not use the butler service much, they were quick to respond when we called. Due to low water levels we had to change ships once after Melk. The staff on both Ruby and Jade made it so seamless, it was no issues what so ever. The daily choice of activites were excellent. We did bike rides, city tours, and more. Scenic really caters to all activity levels. Our tour guides in Salzburg and in Cologne were boring, so we set out on our own to explore. Wished we had more time to explore some of the Salzburg. The staff on both Ruby and Jade were quite honestly outstanding. From housekeeping who kept our suite spotless, to the wait staff in the dining room, all top notch. Food in the dining room was really quite good. My husband especially enjoyed the fresh cookie selection available all day every day next to that great coffee machine in the lounge. Alex our crises director was entertaining and informative, and we looked forward to the port talks each night, as well as his insightful presentations on the history and culture of the areas we cruised through. Each day he steered us to the right buses, or activities, and was always on hand to answer any questions we had for him. I really enjoyed the fact that I didn’t have to plan anything...we just had to choose what our activity was for the following day. We very much enjoyed the wonderful fellow cruisers on the boat. We are in our late 50’s early 60’s, so we were part of the younger crowd. But what a great mix of people. We also had on board two folks from National Geographic. Susan was the photographer who was there to share technique’s and help hone skills. Mark was there to share with us the history, culture and politics of the regions we were sailing through. Both were such a great addition to the cruise. We ended the cruise in Amsterdam, and spent two days exploring that lovely city. I would suggest that Scenic select another hotel option other than the Double tree. While it was a great location, it was was run down and our room was dirty. I would pay more for a nicer hotel. This was our first river cruise and our first Scenic adventure. Our first Nat Geo adventure. It is not often that often that reality exceeds expectations, but Scenic hit it out of the ball park on this trip. When Scenic says it’s all inclusive, they not kidding. From food to cocktails to all your excursions, it’s all included. If you are looking for outstanding service, spacious and lovely accommodations, varied excursions for all activity levels (we were the high activity level), a great mix of passengers, and a trip you won’t soon forget - Scenic is the cruise line for you. Read Less
Sail Date September 2018
We chose this cruise du to the fact that it was all inclusive and the write-ups. Due to river levels we did not get to sail on the ship we paid for. This we found out the day before we boarded the ship (Scenic Amber) hence we were on an ... Read More
We chose this cruise du to the fact that it was all inclusive and the write-ups. Due to river levels we did not get to sail on the ship we paid for. This we found out the day before we boarded the ship (Scenic Amber) hence we were on an older vessel lacking amenities we paid for. At the time of booking this cruise (may 2017) we book adjacent rooms with close friends as both couples were celebrating 40th anniversary, and this trip was to commemorate this event. Upon boarding the ship found us separated substantially on the same deck. When we approached the cruise director he informed that the ships were different configuration and there was nothing he could do. We would have to take it up with Scenic at a later date. Needless to say the cruise started off totally with a crash. The change to the second ship ended up consuming almost 2 days with an evening packing, 6 hours on a bus for a 2 hour tour and an evening for unpacking into tighter quarters on "Scenic Pearl". Dining on board was average at best but should be rated at 2.5, other than the Table La Riv. Compared to other cruises I have been where dining would be 4 to 5. Read Less
Sail Date August 2018
We chose this cruise after very careful scrutiny of itineraries, cabins and amenities. This was to celebrate our 50th wedding anniversary, and had to be very special. We booked 51 weeks in advance to ensure we got what we wanted and what ... Read More
We chose this cruise after very careful scrutiny of itineraries, cabins and amenities. This was to celebrate our 50th wedding anniversary, and had to be very special. We booked 51 weeks in advance to ensure we got what we wanted and what we paid for. We arrived in Budapest on August 20/18, got our bags, went through customs and finally found our private transfer to the ship. We were VERY disappointed to find that we were not going to the ship but to the Corinthia hotel. Australian and British passengers were advised in advance of the change caused by low water in the river. Canadians were not advised. Ships could not get past Vienna going up the river, or Regensburg coming down. The Jade was one of those stuck above Regensburg. J.J. the Cruise Director, met with the group of us who had been assigned to stay at the Corinthia. He promised that we would meet up with the Scenic Pearl in Vienna, and that our cabin would be equivalent to what we had booked on the Scenic Jade. He also told us that we would be transferred to the Jade at Regensburg, at some point, which meant we had to pack up and move partway through the cruise. At dinner that evening, at the Corinthia, I advised J.J. that I had a dairy allergy (the appropriate form had been filled out and submitted to Scenic in October 2017). He arranged for the maitre d' to help me with what I could eat on the buffet. However, when we were taken to a restaurant the next day for lunch, enroute to Vienna, he had not advised them and there was nothing I could eat safely. He became angry when I told him that and said it was not his job to worry about everyone's diet. He claimed he managed 7 ships and hundreds of guests and staff, and had no time to worry about everyone's diet. He blamed Scenic, the restaurant and me. His job was to take care of us on behalf of Scenic. My dietary restrictions were an issue for the entirety of the cruise. I was given the menus for the day each morning, once we reached the Jade. The dishes containing dairy were highlighted, but no alternates offered. The food on both ships was terrible. Very little choice, poorly executed and very little of it. We often had room service for dinner because it was faster, and tasted better than the dining room. On approximately the day 3 on the Jade, they stopped offering coffee/tea at lunch and dinner. For the most part, the crew with the exception of J.J., were wonderful. Our butlers: Kris & Gus (Pearl) and Harry (Jade) were very attentive. Harry especially would ensure my meals were dairy free and I was being taken care of, when he was in the dining room. Read Less
Sail Date August 2018
We chose Scenic because of its reputation and that it was Australian. The guests were a mixture of Aussies (100), Canadians (40) Brits (10) ands two US couples. So, it was mostly a nice "Commonwealth" group. Initially we had to ... Read More
We chose Scenic because of its reputation and that it was Australian. The guests were a mixture of Aussies (100), Canadians (40) Brits (10) ands two US couples. So, it was mostly a nice "Commonwealth" group. Initially we had to overnight in Budapest at a hotel since no cruise ships were reaching that port. The next day, we were transferred to Vienna by bus where we boarded the Pearl. Some people were not happy, but Scenic handled the situation well. In Passau, we were finally transferred to the Jade, which again went well considering the single day turnover of guests aboard both ships. Our Cruise Director "JJ" was excellent, entertaining, and very knowledgeable. He stayed with us on the full journey. We thoroughly enjoyed this adventure, the onshore excursions which were numerous, the onboard entertainment, gourmet meals at dinner and the great staff on both ships. What a wonderful experience. We would highly recommend Scenic to anyone for a European river boat cruise. Read Less
Sail Date August 2018
while I have no complaints regarding the staff and crew of the Jade,I do have serious complaints about the way we were treated by Scenic.There was no communication about the fact that the Jade did not make it to Budapest ,we had to phone ... Read More
while I have no complaints regarding the staff and crew of the Jade,I do have serious complaints about the way we were treated by Scenic.There was no communication about the fact that the Jade did not make it to Budapest ,we had to phone despite Scenic having all our email addresses.On our first day we were bused to The Courtyard Marriott in Budapest,a third rate hotel with basically no facilities,a three star room,and a dreadful buffet meal with only one small glass of local beer allowed.Other passengers were accommodated in 5 star hotels which one would expect given the prices we paid. The next day included the 'guide tour of Budapest 'excursion. This was basically a bus tour for four hours , with the only highlight being a brilliant piano and organ recital.No water was offered despite it being 35 degrees C.We were then subjected to a 5 hour bus transfer to Vienna to join the Pearl, NOT the Jade that had been booked.Our room was the same number as the room booked on the Jade but was quite a lot smaller,and had a tiny shower, Certainly not what you could call luxurious. The balcony option may be a waste of money as many days we woke up to another ship moored alongside. After several days on the Danube we were bused again to join the Jade in Regensburg.We eventually got our luxury balcony suite that we had paid for. The rest of the cruise was good .It is less a luxury cruise,more like a luxury bus tour as every day involved trips on coaches,sometimes as long as four hours round trip.[The Sound of Music excursion] These ships are short on space, and long on numbers of passengers.There was never enough room in the lounge to sit unless someone went an hour ahead to reserve seats. You should be aware that it appears that Scenic market these tours extensively in Australia,so don't be surprised if you are cheek and jowl with over 120 large and loud Aussies!! Read Less
Sail Date August 2018
36 hours before we were due to fly to Amsterdam we received an email via Scenic to our agent informing us that we were going on the Scenic Jade when we embarked at Amsterdam and not the Ruby. We were not up set as the Jade was a few ... Read More
36 hours before we were due to fly to Amsterdam we received an email via Scenic to our agent informing us that we were going on the Scenic Jade when we embarked at Amsterdam and not the Ruby. We were not up set as the Jade was a few years newer. We found the transfers to the ship good, on arriving our luggage was left at the quay and later arrived at our room. We found our tour guide Andrea excellent, if all destinations staff were so well organised as she was all of our previous Ocean cruises would have been far much better. The tours were very good, the only tour which was a disappointment was the coach trip to Cologne, nothing wrong with the coach or the city. Just the english tour guide who had very little interest in taking the group round the city centre area. In fact we went to the Cathedral and stood out side for some 30 minutes then he disappeared for good, we walked around in free time. The other tours which were in the cruise itinerary were excellent, some fairly early starts to get there but worth the the early start. The castle tour and banquet to Marksburg was okay, the tour actually around the castle was good, done by volunteers, but the medieval feast was a bit poor and did not live up to to our expectations from a up market cruise. Otherwise all other tours were very good. Dining was set time, 19.00 which meant that that everyone collected at the same point, the lounge for the pre next day information talk and then down into the restaurant. Service overall was fairly slow, some nights taking 2.5 hours to finally get your desserts. It improved slightly as time went by but not that impressed. Some reviews in the past have commented on the standard of the food served and it should not be compared to Ocean cruising food, well we have cruised all over the world and I can only say that the food was over hyped, very small servings, in fact my wife also ordered soup as one of the dishes every night because the all other servings were very small quantities. Harry our butler was very good and looked after us very well at all times, it was disappointment to have to see him go as when we had to leave the Jade at Linz and join the Jasper at Melk. This was because a part of the Danube was so low due to the long dry summer that Europe had been experiencing. Lucky for us we managed to navigate the rest of thee cruise on the Jasper to Budapest. The rest of the cruise review is under Scenic Jasper. Read Less
Sail Date August 2018
We were meeting friends who were coming to meet us on board from the UK. This was their first river cruise and one couple has already said their last. Although the itinerary was great the level of service, staff in both dining and lounge ... Read More
We were meeting friends who were coming to meet us on board from the UK. This was their first river cruise and one couple has already said their last. Although the itinerary was great the level of service, staff in both dining and lounge was poor to none on Scenic Jade and because we had to change ships due to water levels Scenic Jasper was ok but not great either. Not sure if staff was lacking on the Jade but the dining room manager was never there we were lucky to find a server for a cup of coffee in the morning water or beverages in the evening to start a meal. The same applied for the service in the lounge unless you went up to the bar area to request a drink the servers were slow to none. The Jasper was better but again service levels were not there Appetizers and champagne were suppose to be served but both sides were served and not the middle. Very disorganized both staff and cruise director giving false information in regards to the changing of ships. We were to get same cabin numbers on Jasper that we had on Jade and the door would be open after our bus ride of over 6.5 hours and that was false, we were given a smaller cabin that was not in the same category that we booked when we came on board. Our original ship was to be the Scenic Ruby and we were told while in transit day prior our ship was changed to the Jade. Our sailing was actually August 13, 2018. This was our second river cruise with Scenic and probably our last due to all the sickness on board both ships lack of quality of service and disorganization and bussed way too much. Very disappointing. Read Less
Sail Date August 2018
We picked this cruise line because it was an all inclusive luxury cruise on the list of best cruises according to Cruise Critic with a so called butler included that was going to make our trip a breeze. Not true! But for me their ... Read More
We picked this cruise line because it was an all inclusive luxury cruise on the list of best cruises according to Cruise Critic with a so called butler included that was going to make our trip a breeze. Not true! But for me their costumer service is the worse part of Scenic. My problem with costumer service started right at the time of booking. The gentleman with whom I spoke for more than an 1hour provided me with all kind of wrong information and ended up booking me on the wrong day. I do admit to not have reviewed closely the confirmation paper he sent me, but when I called back to ask for the correction, I was told that I needed cancel and start a new booking loosing all the advantages of early booking. Of course I was not doing that, so I was passed along to the manager who agreed to investigate and call me back. Which she did, confessing that they went back and listened to the entire hour of my conversation and admitted that never once the date I had been booked was ever mentioned and that indeed the gentleman had provided all kinds of wrong information. This was just the first episode with them. Scenic Air was another nightmare, I had been told that they would contact me in Nov. and by January I had to call them. Talked to a lady, gave her all the information ( all 6 passengers were coming and going in different days, from different cities) and was told that she would get back to me with my reservations. Many calls later, speaking to many different people, explaining the same thing over and over, getting mad, I was finally able to get a person to do the booking of our flights. It is unacceptable that they do not provide you one contact person and have that person deal with all aspects of your trip from beginning to end. Their website is a real nightmare and to call them is even worse. As if that was not bad enough I had to deal with their lack of service and response on my return. After a cruise in which we spent 5 days out of the boat due to low water levels, we were sent a generic letter from Scenic saying sorry if you had any inconvenience and giving us a small rebate for 3 days. I immediately contacted them telling them that we had been promised 5 days, and to give them my view on the fact that we had paid for the 2 most expensive cabins on board and had been given the worse hotel rooms on land in the worse hotels possible. I was expecting some personal note, maybe a call apologizing and acknowledging their oversight and got instead a note from Jeffrey Scott, Sales Consultant, saying, and I quote " I will pass along your comments regarding the compensation as well as your comments on the cruise itself on to our departmental manager, who is away on holiday at the moment but will return next week." Of course, Mr. Mueller, the Departmental Manager, never called me on his own volition. I had to call them a week later, pass thru their thousand of options, get a selling agent, and ask to speak with either Mr. Scott or Alan Mueller. At last I was able to talk to Mr. Mueller who told me that he would investigate the matter and get back to me. Still waiting on that call but I guess that he did investigate because I just got the same generic letter corrected to 5 days of compensation rather than 3. Never once did these Managers said their were sorry about the fact that we paid much more than the regular cabins for the Royal and Panorama cabins and got the worse possible rooms in all the hotels we stayed. Sometimes a few words, a little kindness go a long way and make the difference between a good experience and a very bad one. Scenic NEEDS to work on their Costumer Service. From the moment that one uses the website to the moment we get back - their service is horrendous. And they specially need someone, in case of a problem, that knows how to talk with/to appease their not so happy costumers. Having said all this I want to make it clear that the staff on board was very nice, polite, professional and worked very hard. It appears that everyone has many jobs and they are always running around trying their best with a smile on their faces. The food is pretty average, not the upscale dinning experience promised in their brochure and the 3 restaurants advertised are a joke. They use the same place and call it different names because they offer different food at a specific table. Oh well, it is a small boat after all. The excursions were somehow affected by the need to bus us from the hotels rather than the cruise which might have made them be shorten in order to accommodate the time spent on the bus. Maybe in normal circumstances they would have been a little more relaxed and more enjoyable. Despite the inconveniences the family had a good time while onboard... not so good time on the hotels we were placed while on land. Some of them were unacceptable. If you are ever offered the Novotel City hotel in Budapest, make sure to refuse. Read Less
Sail Date August 2018
Wanted to try River cruise from Amsterdam to Budapest. Was supposed to be on Scenic Ruby day prior to sailing while in transit was told it was changed to scenic Jade. Service in dining room and lounge was absolutely terrible not sure if ... Read More
Wanted to try River cruise from Amsterdam to Budapest. Was supposed to be on Scenic Ruby day prior to sailing while in transit was told it was changed to scenic Jade. Service in dining room and lounge was absolutely terrible not sure if they were understaffed or this was the norm however we were a table of 6 and it was very difficult to get a cup of coffee water tea or anything at all dinners and if you did get lucky one person got it as the waiter would walk away without asking anyone else at the table. If in the lounge you very rarely got served a drink unless you went up to the bar and gave your drink order. We were told on day 2 that we needed to change ships because of the water level so in the morning pack your things. Packed up than were told it was okay we got a wave and could stay on this ship so after unpacking set sail. We were bussed so much and for hours than again told to pack up changing ships to Jasper and after all day on a bus arrived at the Jasper. We were told by the cruise director we would keep same cabin and we would just go into our room as the door we be open. This was Not the case we were given a smaller cabin and nothing we could do about it, this was not the category we paid for. The service on Jasper was better but still not up to standards. This cruise was not cheap and the quality of service plus the disorganization of the staff and cruise director left us saying never again. I understand low water levels happen and itineraries can change but quality of service and staff should not. Read Less
Sail Date August 2018
Quality of the food was downright poor. We did not like much of the buffet food and were not told that we could order from a menu. We finally found this out on the next to last day of the cruise. One day for lunch there was no protein at ... Read More
Quality of the food was downright poor. We did not like much of the buffet food and were not told that we could order from a menu. We finally found this out on the next to last day of the cruise. One day for lunch there was no protein at all. Scenic dining service was terrible. Restaurant staff had no clue how to provide service. Most dinners took 2 hours. After dinner it took 20 minutes for the server just to get a cup of coffee. I finally went and got one myself. Told this to the director and he politely smiled, but this didn't change anything. On the sun deck service, was nonexistent. I had to go downstairs to the bar to get my own drink. Even in the loune right next to the bar it took way too long for a server to get a drink. The crew was simply way understaffed. Communication was extremely poor - no one could provide times for events until the night before. We purchased a cruise on the Scenic Amber. Scenic had to change boats because of low water on the river. But we were never told that Scenic changed boats on us until we arrived. They put us on the Jade then a 6 hour bus ride to the Jasper several days into the cruise. Read Less
Sail Date July 2018
This is actually for the Scenic Jasper and then the Jade. We had to boat swap because of low river levels. The only inconvenience was a 2 hour bus ride but it was handled perfectly by the crew. Service was second to none. Cathy, our ... Read More
This is actually for the Scenic Jasper and then the Jade. We had to boat swap because of low river levels. The only inconvenience was a 2 hour bus ride but it was handled perfectly by the crew. Service was second to none. Cathy, our cruise director was better than outstanding. Boundless energy and always a smile. The crews on both ships were excellent. Food was good - maybe not outstanding - but nothing to complain about. The drinks were great. Almost all the shore excursions were very good. There was a winery tour with this weird new age theme that I could have skipped and sometimes the guided tours were more talk and less tour but I enjoyed them nonetheless. The e-bikes are a great touch - we really enjoyed them. Overall, I would highly recommend but go earlier in the summer when you are more certain there will be water in the rivers! Read Less
Sail Date July 2018
Scenic Jade Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.4
Entertainment 1.5 4.2
Public Rooms 3.0 4.7
Fitness Recreation 1.5 4.0
Family N/A 4.0
Shore Excursion 5.0 4.5
Enrichment 3.5 4.6
Service 4.0 4.6
Value For Money 3.5 4.3
Rates 4.0 N/A

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