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Scenic Jade Cruise Reviews

4.0 / 5.0
Editor Rating
115 reviews
Evening cruise to see city ligh To of Budapest
Scenic Jade travelling down the Rhine River
Scenic Jade coming into moor up
Room 305
2 Glass windows to view from
See all photos
Cruiser Rating
4.3
Very Good
115 reviews
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Featured Review
A First-timer's Review of the Scenic Jade
"Scenic did move an experienced CD from the Pearl to the Jade to try to get service up to the standards of a luxury line and we noticed new staff onboard about halfway through the sailing, so Scenic appeared to recognize the problem and were trying to rectify it.Boarding and Briefings: Two days prior to our scheduled boarding in Basel, the TD told us we would not be boarding the Scenic Jade—most likely it would be the Scenic Amber...."Read More
loriva avatar

loriva

10+ Cruises

Age 60s

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1-10 of 115 Scenic Jade Cruise Reviews


A First-timer's Review of the Scenic Jade

Review for Scenic Jade to Europe - River Cruise

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loriva
10+ Cruises • Age 60s

Pre-Cruise: We were among the group of Scenic passengers impacted by the ransomware attack on Scenic’s website in February 2022. Based on positive reviews on CruiseCritic, we took the leap of faith and made our final payment in March. The hack put the Scenic website offline for about 6 weeks, and holds to reach an agent by phone took hours. We ended up calling Scenic two weeks before departure ...
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Sail Date: June 2022


Scenic having problems

Review for Scenic Jade to Europe - All

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tarzanterri
6-10 Cruises

In 2015 we sailed with Scenic down the Danube from Budapest to Nurenberg and it was 5 star. Unfortunately, I cannot say the same about this cruise. The difficulties began even prior to leaving home. Their website was basically out of commission for months, and phone contact was nearly impossible. When you were able to get through on the phone after waiting for hours, it was clear that Scenic ...
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Sail Date: April 2022


Bad experience

Review for Scenic Jade to Europe - All

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IL Traveler
6-10 Cruises • Age 60s

The Scenic Jade experienced a trip interruption due to mechanical failure 5 days into the cruise. I won't go into all the ensuing inconveniences, but even before that, we were unimpressed with the food and overall adherence to the schedule. On the plus side, our cabin was comfortable and the complimentary laundry service was very good. We only used the advertised butler service once, but it ...
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Sail Date: April 2022


Bad experience

Review for Scenic Jade to Europe - All

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couple of critics
6-10 Cruises • Age 60s

Unable to get hold of anyone at scenic prior to the cruise for some up to date information on Covid testing. Several emails and phone calls going unanswered but then email received one day prior to sailing. Too late to be helpful. All aboard and then we had noise problems coming from somewhere in the boat (not other people) and had to change cabins on night 4 as the "fix" they tried after a ...
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Sail Date: April 2022


Avoid Scenic like the plague !

Review for Scenic Jade to Europe - All

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Cornwall dw
6-10 Cruises • Age 70s

The whole event was a disaster form beginning to the end. Even when the Jade broke down with engine failure towards the end of our trip to see the Dutch tulip fields, it was not the worst problems with which had to engage. My wife & I have traveled previously by sea & river, mostly thanks to Silversea & Uniworld both excellent. The vast majority of our unfortunate fellow passengers on the ...
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Sail Date: April 2022


Very disappointing end to our cruise

Review for Scenic Jade to Europe - All

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roddsus
2-5 Cruises • Age 60s

The cruise started off really good and we were just getting into it, when the ship had engine failure. Whilst that is not necessarily the fault of Scenic as these things happen, its how it was dealt with. We had to immediately pack so that evening was completely ruined. We spent all the following day on and off the coach so the hotel could be sorted and we didn't know where we were going until ...
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Sail Date: April 2022


ship broke down after 10 days service since lockdown.Compensation?

Review for Scenic Jade to Europe - All

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like rivercruises
6-10 Cruises • Age 60s

We chose this pricier cruise as a treat, expecting high levels of service and choices along the way. We were patient with rather shambolic service, as they were a new tea, and very pleasant. Odd noises specific to our cabin caused disturbed sleep, but we were about to enjoy a change of cabin when the engines broke down( it had only been in service for 10 days since lockdowns). We couldn't ...
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Sail Date: April 2022


EST holiday ever

Review for Scenic Jade to Europe - River Cruise

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Laker55
2-5 Cruises • Age 60s

Everything was well planned and executed. The ship was spotless, the food was amazing, plenty of choices, the breakfast and lunch buffets were well stocked, hot things were hot and cold things were cold. Dinner was an event every night. There was something for everyone. Special requests were honored. We didn’t use room service but I was told by people that did that it was also very good. The ...
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Sail Date: October 2019


Thoughts...

Review for Scenic Jade to Europe - River Cruise

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HALfrances
First Time Cruiser • Age 60s

Our ship was changed from Ruby to Jade - same layout, same design, same cabin. The cabin was spacious enough. Lots of storage. Having the balcony window move up and down allowed for fresh air and picture taking. Found the wine selection wanting. Not terribly impressed with the meals. One that stood out: the herb encrusted lamb was delicious. Ordering off the breakfast and lunch menus ...
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Sail Date: October 2019


Did not live up to reputation

Review for Scenic Jade to Europe - River Cruise

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cliffjenkins
10+ Cruises • Age 70s

Booked with Scenic because of there percieved reputation as being the best. One of , if not, the most expensive operators in both river and sea cruising and both my wife and myself expected do get much more than we actually got. We were supposed to have a butler service to introduce us to the cabin. Never saw one in the two weeks of cruise. The food was distinctly average at best. Spaghetti ...
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Sail Date: September 2019


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