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464 Splendour of the Seas Cruise Reviews

Coming from Los Angeles we chose to go on a South America cruise in february around the the time of Carnaval. I personally have cruised six times and have cruised with Royal Caribbean two times prior to the trip. My partner and I booked ... Read More
Coming from Los Angeles we chose to go on a South America cruise in february around the the time of Carnaval. I personally have cruised six times and have cruised with Royal Caribbean two times prior to the trip. My partner and I booked the cruise through Royal Caribbean directly. We booked our air travel through Expedia because we wanted to stay in Brazil a few extra days after cruising and the Royal Caribbean packages did not allow for this. Before booking our airfare we confirmed with RCCL that the arrival time into Sao Paulo would work for catching a RCCL official shuttle to the port. Upon booking the cruise and subsequent calls to RCCL we were told that we could not pre-book the shuttle service, but that we needed to provide our flight itinerary with the cruise line in advance, which we did. Even the week prior to departure we called RCCL to double-check that our 1:20pm arrival to the international airport in Sao Paulo, Brazil would allow us to catch a shuttle to the port. We were told that we could simply purchase shuttle tickets at $22 each from RCCL representatives who would be at the airport. With everything in order and pre-planned we departed Los Angeles on friday and arrived in Sao Paulo, Brazil ahead of schedule at 1:00pm on saturday February 6th. After a very short walk through customs we entered the arrivals area and did not see RCCL representatives. We looked all around the airport for the shuttle that we would be taking to the port. My partner and I spent a stressful hour desperately trying to communicate with anyone about finding the shuttle. No one at the airport spoke English and not even the information desk could help us. Upon finding one English speaking airport official, they told us that RCCL staff should be available to sell shuttle tickets. As time ticked away frustration turned to panic and we did not want to miss the ship. With no other options and no way to contact RCCL, we were forced to purchase a one-way fare via taxi to the port in Santos. The taxi fare cost us $150 USD and the taxi ride took two hours. This is a HUGE oversight that RCCL makes in their description of and advertisement of this cruise, which they advertise as leaving from "Sao Paulo." Upon arrival at the port in Santos we entered the cruise terminal at around 4pm with luggage in hand ready to embark on the cruise. Once inside the terminal we could find NO RCCL staff or employees to assist us. Again, nobody at the port spoke English and we had no luck finding help with contacting RCCL. We were fortunate to find one woman from MSC cruiseline who spoke English who informed us that the ship had already completed boarding. At this point we were stuck at the port 2 hours taxi from the airport with the ship still there, but nobody to assist us with how to proceed. We had no choice but to meet the ship at the first destination, Buenos Aires. At this time it was 5pm on February 6th and the ship did not arrive in Buenos Aires until 9pm on February 8th. We then had to pay for return transportation to the International airport in Sao Paulo where we booked one-way flights to Buenos Aires. The next available flights were the next morning at 10am and cost us $650 USD for two tickets. We then checked into an airport hotel at the expense of $100 USD. The following day, Sunday February 7th, we were still unable to contact RCCL or anyone in Brazil to help us, as their offices are closed on the weekends. We flew to Buenos Aires. Upon landing we were forced to purchase Visas for Argentina, $140 USD each. If you arrive by cruise ship you are not required to purchase a visa, but because we arrived by plane we were required to. We then paid $50 USD for bus transfers to downtown Buenos Aires and checked into a hotel the night of the 7th of February. Keep in mind that ALL expenses were on top of the pre-paid cruise which included lodging, transportation, and food. After two full days in Buenos Aires we arrived at the port to meet the Splendour of the Seas when it arrived at 9pm. This process was extremely disorganized and we were treated like second rate citizens. Not one employee responded to our explanation of missing the ship. We were forced to wait an hour while all of the guests onboard disembarked, until we were allowed on the ship. We finally got checked in and to our stateroom by 10:30pm, after dinner had ended. On top of all of the horrible experiences we went through to get on the ship, the onboard experience was no better. While few crew members were kind, nobody at the pursers desk could advice us of what to do regarding missing the ship. The remaining four nights of our seven night cruise were decent at best. When booking our cruise we considered RCCL over other cruise lines because of its American base. The entire cruise was in Portuguese, all announcements, activities, shows, etc. We even had to request English menus at dinner because everything catered to Portuguese speaking guests. All in all, this was a horrible experience and a terrible way to spend a vacation. The worst part is that RCCL has been rude, unresponsive, and disinterested in our situation. A clear error on their part was to guarantee us a shuttle would be available at the airport to take us to the port and this did not happen. I highly discourage anyone from booking this particular itinerary with RCCL. I would also advice anyone who is not Portuguese speaking to not book a cruise out of a Brazilian port. I am still awaiting a response from a manager at RCCL who can explain the disorganization and hopefully provide a remedy to this horrible experience. Read Less
Sail Date February 2010
This trip completely failed to meet our expectations. From the beginning we encountered problems with the performance of the ship and its staff. First, when we arrived at the port on a bus provided by the company, we were dropped off at ... Read More
This trip completely failed to meet our expectations. From the beginning we encountered problems with the performance of the ship and its staff. First, when we arrived at the port on a bus provided by the company, we were dropped off at the luggage facility. It was pouring rain and there were not signs indicating where we were to go for check-in. After several wrong attempts to find the check-in location, we eventually found it and were by this time soaking wet. The driver could have dropped us off at the check in door before or after dropping off the luggage. After checking in, we proceeded to the ship. It was still pouring rain. There was an umbrella for the staff checking our sea pass, but the passengers were required to stand in the rain while waiting in line. Our luggage was apparently allowed to sit in the rain because when it arrived in our suite, not only were the suit cases very wet, but the contents of the suit cases were also wet. After we boarded the ship, we were unable to find anyone available to answer questions. When we did find staff to ask questions, there were generally uninformed and unable to answer the questions. These were routine questions that a well trained staff should have been able to answer. That low level of performance continued most of the week. We were in one of the Grand Suites and discovered that there was constant noise from above the room. On investigation, we discovered that the room was under the outdoor pool area and outside the dining area. The noise was coming from the chairs on the deck being moved. The noise continued day and night. We complained to the guest services desk and the purser's desk and were told that someone would contact us about the problem. No one ever contacted us or attempted to do anything about the noise. They shouldn't have suites under that deck or insulate the room from noise or at least tell passenger about the issue before they book the rooms. As to the guest services desk, there was seldom anyone there and when there was someone there, they were not very knowledgeable. The tour operators did not respect the time schedules. On several of the shore tours, the guides gave the guests times to return to the bus. There was always someone who was late, but the tour guides held up the bus until they returned. In two instances, we had to wait for half an hour. This does not excuse the late passengers, but everyone else is penalized for this. The room service performance was unacceptable. One morning they called us an hour before we were to receive our morning coffee to let us know it was coming. It had been requested between 7:00am and 7:30am. We were awakened at 6:00am and the coffee arrived at 6:10m. It cost us an hour of sleep and there was no apology. The room service form did not even have a delivery time before 7:00am The television set in the room was of poor quality and resolution. It was impossible to read the printed information on the news stations. While there was a VCR unit in the room, there were no available VCR's or CD's for rent through the ship library. On Friday night the television movies were both children's movies. Why would you have children's movies at night on a ship which had few children at this time of the year? The quality of the food was very poor in all locations on the ship. We have had better food in chain restaurants. Our dining time when booking the cruise was to be 8:30pm, the second seating. When we arrived at the ship we learned for the first time that our dining time was to be at 9:00pm. While a half hour may not seemlike much, had we known that we would be seated at 9:00pm, we would have booked the first seating. We were advised that there would be a shuttle bus available at the port to transport us to the water taxis and that there would be staff available to assist us. When we arrived in Venice for departure, there was no shuttle bus available and we were again challenged by staff that did not have the knowledge to advise us how to get to the water taxis. Fortunately, we were able to find a local taxi driver who directed us to the proper location. Perhaps Royal Caribbean's other ships do a better job, but had this been our first cruise, it would have been our last. Other passengers who were on their first cruise were ready to make it their last, but we advised them not to judge cruising on this cruise experience. When we arrived home, I wrote to Royal Caribbean and advised them of the above issues and that I would not write a review of the cruise until after I saw how they dealt with our issues. We eventually received a call from their customer services office. I reviewed our experience and was offered a $300 discount on our next Royal Caribbean cruise. I told them that there would never be another Royal Caribbean cruise for us but that we would consider a Celebrity cruise (Celebrity and Royal Caribbean are owned by the same company). Eventually the representative agreed to give us $300 discounts on a Celebrity cruise and that we would be mailed the certificates. After many weeks we had still not received the certificates. I called the customer service representative again and was told that she never agreed to provide the Celebrity discounts. Finally, she said that we would not receive the discounts until we booked a cruise. All in all, another bad experience with Royal Caribbean. In summary, a bad cruise at a cost higher than better cruise lines and no apparent desire to keep customers returning. Read Less
Sail Date September 2008
This was the 2nd half of our honeymoon (we are 29 & 27). I have only been on one cruise before (Grand Princess in 1999 to the Caribbean and LOVED it). My husband has never been on a cruise before so he wasn't sure what to expect. ... Read More
This was the 2nd half of our honeymoon (we are 29 & 27). I have only been on one cruise before (Grand Princess in 1999 to the Caribbean and LOVED it). My husband has never been on a cruise before so he wasn't sure what to expect. Royal Caribbean wasn't my 1st choice, but we were mostly interested in the ports of call and since this was a fairly expensive trip, $5,200 for a week with a balcony room, we figured it couldn't be that bad. We did research and read the reviews; we took the negative reviews with a grain of salt. I'm not really going to get into detail about the ports of call, b/c they were amazing. We loved all of the tours we booked and every port was awesome. I wanted to share my thoughts on the ship and the service, food etc....If I had known these things I would have NEVER booked this trip. We aren't wealthy, snotty people and I don't expect a floating Ritz Carlton, but for what we paid I was expecting good service and decent food. Also, the food and service was amazing on Princess so that was what I was expecting on RC. I literally ate salad every day for lunch b/c the other food in the windjammer was worse than the food they served in my high school cafeteria. We would have preferred to eat in the main dining room for breakfast and lunch every day but it was rarely open. We had to wait in line one morning for 10 minutes to have breakfast when they place was empty. Overall, the customer service was terrible, the food was disgusting, the facilities were old and tacky, the dry cleaners shrunk our clothes, and the food in the windjammer is what I think food would be like in prison. The bathroom showers were terrible, the mini-bar was never refreshed, which boggled my mind since they would make more money if it was refilled every day, the A/C in the room was terrible, room service was AWFUL The hamburgers and hotdogs that were onboard sat in water and I wouldn't even feed them to my dog. Is it really that difficult to have freshly grilled hamburgers and hotdogs? The mini-golf was a JOKE. In our room we could hear people running and thumping all over the place, the boat was poorly constructed. There was no information in our room explaining how we could reach our stateroom attendant, and the card she left just had the main housekeeping number. We were not provided with any sort of welcome book with information about the ship, ship services etc...all we had was a blurry, photocopy of the ship that we couldn't even read. There was no room service menu, it took an hour to get a menu and when you ordered room service they seemed pissed and annoyed, also when they delivered it, they still looked pissed and annoyed. I would compare this cruise to a floating Holiday Inn. I would not recommend this cruise to anybody on earth, maybe college students, but not families or couples looking for service, food, nice accommodations etc.... I can't believe we paid over $5,000 for this cruise. I know what you all are thinking, "she is just a miserable person and is high maintenance" but seriously, I'm not at all. I am telling you how it is; I really am a low-key, down-to-earth person who would like to get what I pay for on a vacation. If we had paid $1500, I wouldn't be complaining, but we paid a lot and the ship was awful. I would highly recommend the Princess line and some other people we met also said Celebrity is good, but they are affiliated with RC, but I think higher end. Many people that we met on the cruise felt the same way as my husband and I. I kept in touch with one couple who actually contacted the Corporate Headquarters b/c they were so disappointed. Spend your money elsewhere. Read Less
Sail Date August 2008
Let me start by mentioning the positives about our experience: - RC did a great job matching people up for the dinner table and clientele they get were amazing. Over 30%-40% of the passengers were from North America which was great for us, ... Read More
Let me start by mentioning the positives about our experience: - RC did a great job matching people up for the dinner table and clientele they get were amazing. Over 30%-40% of the passengers were from North America which was great for us, language-wise. - The embarkation was extremely fast, we were in the ship within 20 minutes. Absolutely painless. Shuttle took a while to show up at Piazzale Roma. - Wind Jammer food was simple and great. - Non-Brazilian and Non-Indian staff were really very friendly. I didn't quite understand that. There quite a few Indian and Brazilian staff on Carnival and they were great. - Our Head Waiter and Assistant Waiter (Andrew King) were just amazing. - "Dancing under the stars" was great with a amazing band. - Golf and rock wall was good. - Show on the last day with acrobatics was really impressive. - The docking and cruising on the ship was extremely smooth Now some of the not so positives about our experience on board: - Food was mediocre at best. Depending on what you ordered, the dinner was either fantastic or really bad that you have to send it back. - Waiter was sarcastic and didn't have common manners. I am just talking basic manners that we all have for each other. - Their obsession with Purel was insane. They should have more than one choice - water and Purel. Better yet, when you get to your table they could provide with a bacteria killin hot towel that you can use to wipe your hand before you start your dinner. - Enforcing the adults only pool wasn't done properly. There were kids quite a few times in them. - Stateroom cleaning staff was rude. - The whole concept of tearing each voucher and placing it in an envelope is silly. They don't do that in Carnival. Once you have paid for compulsory tips, you have paid for it. Passengers know how and when to tip additional amount based on the service. It seemed it was forced. - Rude Staff at the pursers desk and in the wind jammer Cafe. - Security staff were worst than customs agents. - Absolute zero guidance about the port of call, even when their shore excursions are sold out. You are on your own. - Limited entertainment on this ship unlike a bigger ship. - Don't order room service, it was pretty bad and limited. - Smell of stench was all over the ship. Really bad maintenance. Needless to say we would avoid Royal Caribbean going forward. We heard lot of great things about this cruise line, I guess we were on the wrong ship. Since I can only comment on Splendor of the Seas, I would advice everyone to avoid this ship like a plague. Three main issues with this ship: - Really old ship or badly maintained. It needs to be dry docked and renovated. - Rudeness of the staff is second to none. More training is required. - Kitchen Management is a problem when 2 out of 4 dishes are exemplary and the other two are horrible. Read Less
Sail Date April 2008
I was looking forward to this cruise. This is my 30+ cruise and first time on Royal Caribbean, and most likely my last. All I can say is I was thrilled with my excursions and I did book them through the line and yes it was expensive but I ... Read More
I was looking forward to this cruise. This is my 30+ cruise and first time on Royal Caribbean, and most likely my last. All I can say is I was thrilled with my excursions and I did book them through the line and yes it was expensive but I didn't care about the cost. The ship was nice even though it was older than most. However, the food was terrible, I mean the breakfasts were just down right bad. There is no food available when you come back to the ship from your excursion unless you go upstairs and get some more bad food. I asked for a cheeseburger and they gave me a hamburger, with what looked like lettuce and tomato on a hard stale bun. oh and they hand you the cheese its not even on the burger. It tasted so bad, the hot dogs were not cooked and the pizza has seen better days in a box. I have been on Carnival, Celebrity, Norwegian, Cunard, and Disney and never have I tasted food like this. on Royal Caribbean..either the food was well done, no flavor, or just bad. The people on the ship were pleasant. The coffee was water down and no flavor, but you could get good coffee if you wanted to pay for it. And if you want ice cream, yes you have to pay extra for that too. I was shocked that they nickle and dime you to death.......and make sure you don't laugh.......we went upstairs and one of the rooms stated this was quiet time, no talking from 2-6. I just laughed to see no one there but someone putting ash trays around, and yes, there is a lot of smoking allowed on the ship. One side is for smoking and the other for non, this is in all clubs, bars inside and outside. I feel bad for the people who never went on a cruse before. I just came back from a cruise on the Carnival Valor, nice cruise and I am going on the Norwegian Spirit in three months. Please if you just want to see Europe, and only have a short time you may want to pick another line. I am planning on going back to Europe next year on a cruise but not on this line. Royal Caribbean, you need to spend some time on other lines, you may not be a food ship but you have to have food that people can eat. I lost 8 lbs on this cruise and never have I been so unhappy with a cruise like this one. I need to start my day with a good cup of coffee, but not for $3.00 a cup. Oh and all they have is art auctions, in fact they had 3 or 4 of them. How boring, no fun....if you are old at heart and do not enjoy laughing or just like sitting around on a ship and you don't enjoy good food, then this is your ship. If you want to enjoy every moment go on Carnival, Norwegian, or any other line.......this is below my standards, and hey what do I know, I have only been going on cruises since 1985 and this has been my worst....... Oh yea, I don't want to forget the last day, you must be out of your room by 7:00 am as they are starting to clean the rooms for the next group. I was out at 6:30 and when we returned the beds we apart and my items where pushed aside. Warning: Keep away....... Read Less
Sail Date October 2005
I am an experienced cruiser, 30+ cruises. I have traveled on Carnival, Norwegian, Cunard, Disney and Celebrity. This is my first time on Royal Caribbean, and most likely my last (unless they give it to me free). The excursions were ... Read More
I am an experienced cruiser, 30+ cruises. I have traveled on Carnival, Norwegian, Cunard, Disney and Celebrity. This is my first time on Royal Caribbean, and most likely my last (unless they give it to me free). The excursions were great, and the people on the ship were very nice. However, the food was absolutely the worst. I couldn't believe how bad is was. Do not ask for a cheeseburger, because they will give you a dried up hamburger (I have no idea where this is even cooked) and they have it on a stale bun and to top this off, they hand you a slice of fake cheese. What is this? This is a cheeseburger? Oh by the way don't look for something free to drink, that is on the other side of the ship. I am glad we were not on the ship long. Room services takes over 45 min. to come. And when you come back from your excursions (some excursion are 9+ hours) don't look for something to eat other than the 45 min room services or the old hamburger. This line needs to go on some other cruise lines and see what they are missing. People think Carnival is for young only, well let me tell you, I rather see someone smile and laugh then play name that tune (songs were during WWII time) and most of the people there were alive also during that time. If you are looking to go to Europe DO NOT take this line. I noticed Carnival and Norwegian both go to Europe. I do plan on going back, Europe was awesome and everyone should go. Oh, this one is a shocker, never have I had to be out of my room before 7:00 am on the day of departure. I came back at 6:30 after breakfast and the beds were separated, and my carry on was put on the floor. Beware, unless you don't care or are an old 60+ (young at heart does not apply) then maybe you can waste your money on this line. But for me, the experienced cruiser, never again on Royal Caribbean. I am going on the Carnival Valor in 3 weeks and the Norwegian Spirit in a few months........I am looking forward to this. I hope this helps some, I know I don't believe all that I read, but I hope someone does take all of this into consideration. Thanks Read Less
Sail Date October 2005
After having cruised 6 times within the past year, I feel like somewhat of a professional at the cruise experience. I had sailed this Western Mediterranean itinerary before with another cruise line, and booked this cruise for my husband, ... Read More
After having cruised 6 times within the past year, I feel like somewhat of a professional at the cruise experience. I had sailed this Western Mediterranean itinerary before with another cruise line, and booked this cruise for my husband, myself, and my 9 year old. Unfortunately, she was the only one of us to truly enjoy her cruise experience. Since there is so little good to say about my cruise with RCI, I will list the few positive things I have to say here. The embarkation/disembarkation is extremely well organized. The selection of tours provided through RCI, is both extensive and well organized. The price of the cruise, when done through an internet agency, was fairly reasonable. My child was thoroughly entertained by the animation staff in the kids' club. They did an excellent job, and I thought they really offered a lot of different activities for kids. Unfortunately, this is the extent of my positive commentary on this "cruise experience." I wish I could say more positive things about this trip. I will say NEVER AGAIN on RCI for me. The food was horrific. When others have said, "Denny's is better" I must concur. My husband notes that the soups were either "bouillon cube" or of the canned variety, depending on the night. The gala dinners were a joke, with salmon being a "gala" option. Every night the waiter directed us toward the one dinner option that he believed to be the best of the worst. He even went so far as to ask us not to take the bad quality of the food out on his evaluation (and "tip"), and he seemed genuinely embarrassed when presenting us with each evening's menu. Several members of the wait staff spoke to us candidly about how every week, with the falling valuation of the dollar against the Euro, the food suppliers were being changed, and therefore, the quality of the food was deteriorating as the price of the dollar went down. One staff member even said, and I quote, "If your food is bad, imagine what we are eating." This is a disgrace, and if the dollar is so low, perhaps they should think about increasing the price to reflect the cost so that their customers may enjoy the cruise. I would gladly have paid more to avoid the feeling of being nickeled and dimed to death at every juncture. Moreover, there was such a complete lack of activities such that I was completely bored. I do not consider art auctions, bingo, and slot machine contests to be the be all and end all of cruising. Some of us don't want to pay for every activity on the boat. I have never been so disappointed. I finished a whole book of almost 300 pages on this cruise (a record read for me). There was no staff member exclusively dedicated to animations/activities (e.g. not enough trivia, contests, and other games. Things that were scheduled often had no one to lead them-- e.g. the bridge tournament and two scheduled pool parties never took place). There was one French lesson given by the only decent cruise member on the boat, but it was the only activity worth attending, and was limited to one night even though we had 2 ports of call in France. Had I known there would be no activities, I would have booked a larger room. Our room was an inside stateroom, and because we had the two twin beds pushed together the ladder did not fit correctly into the drop down bed (requiring my daughter to climb up into the bed in a strange contortionist fashion). I had never before spent so much time on a cruise in my room in front of the television. Perhaps worse than the bad food and the lack of things to do, was the outright seething rage that seemed to percolate amongst the staff toward the passengers. I even heard one bus girl in the Windjammer Cafe say, "I am not going to clean that up. I can't believe what pigs these customer's are!" Hey lady, if you are too good to clean up people's plates---News flash--Find another job. I cannot describe the disappointment I had with regards to RCI. Save your money and cruise with someone else in the Mediterranean. Read Less
Sail Date October 2004
This was our first RCCL experience and not a good one. We have cruised with Carnival 3 times prior and will not go on RCCL again. Getting on was a breeze, liked that. Small ship, easy to get around and learn where everything was. Had ... Read More
This was our first RCCL experience and not a good one. We have cruised with Carnival 3 times prior and will not go on RCCL again. Getting on was a breeze, liked that. Small ship, easy to get around and learn where everything was. Had inside room, very small, not great for a smoker, first thing room steward said was not to smoke very much, it would set off smoke alarm! Big alarm for me, luckily had friends with balcony stayed there except when sleeping! Shower is size of a toilet. SMALL. can't turn around and girls don't even try to shave your legs! Vibration was atrocious! Staff was not friendly or helpful at ALL, have to figure it out yourself. Main dining was substandard, no lobster or shrimp-only cocktail, no sirloin or ribeyes; service was outstanding. Windjammer buffet was okay, had to peel and slice your own fruit! Salad was good. Ice cream machine shut down most of the time. Room service good but brought small pots of coffee had to order continuously. Entertainment ok, Cruise director was an idiot. Best part was the Quest, adult scavenger hunt, really hilarious. Photographers not around much, selective in who they took pictures of! Liked the mats around photos. Cruise cam not featured on TV and not around much. Can't book excursions on TV, can't look at bill on TV. Ship newspaper difficult to understand with conflicting times on port departures, better double check that! Drinks were ok, better on carnival. Bar staff not friendly, deck staff-all staff for that matter NO sense of humor, maybe too professional/serious, not enjoyable. Casino staff ok. Purser's desk closed most of the time, staff not helpful or friendly at all, told me one thing, another person another. Didn't get excursion we wanted cause they were closed half the time and couldn't get it on TV, we shouldn't have waited to book. Definitely book before you leave. Did I mention the vibration? Asked the staff about it, said was normal, always like that. HORRIBLE vibration, vibration, vibration. Overall I give them a 1, will not cruise RCCL again. Carnival is tops to us. Going Norwegian in 6 months, hope its better than RCCL. Read Less
Sail Date April 2004
We sailed on this ship to celebrate my special birthday but the cruise was far from ideal, at best it was mediocre. The ship was dated, we had booked a junior suite and were informed by our agent that we had been upgraded to a grand suite ... Read More
We sailed on this ship to celebrate my special birthday but the cruise was far from ideal, at best it was mediocre. The ship was dated, we had booked a junior suite and were informed by our agent that we had been upgraded to a grand suite 8014 which we accepted but on embarkation Royal Caribbean said they did not get a confirmation from the agent so they had given it to someone else, they were unhelpful and rude, so we didn't get the upgrade but their view was that as we hadn't paid for it that we shouldn't be unhappy about the situation so we decided to drop the issue and enjoy our cruise as our feelings did not count. Customer relation did say they would look into what went wrong and let us know but they never got in touch. my husband did follow it up with them. Our junior suite had a large crack in the bathroom sink, which they knew about and were waiting to have it done. The metal rack for toiletries over the bath was broken and the room smelt stale and musty, we had to leave the balcony door open all the time. I had paid full price for this cruise so I expected better as I have cruised before and know what to expect. On a positive note the room was a good size and housekeeping were helpful. As for the entertainment it was okay but not spectacular but then it appeared to be a budget ship. The entertainment in the Centrum was popular but due to lack of seating in a small ship I could never find anywhere to sit and with knee surgery I could not stand for long. The Karoke was very entertaining and some very talented guests. The food in the King and I dining room was not very good and always cold when it arrived and also very salty. I mentioned this to the waiter and he said the other people had also complained of these things. So ate in the windjammer restaurant and food here was reasonable and we could always find something nice to eat though it was difficult to find a table at busy times and the staff were always very pleasant and helpful. As for the Royal Caribbean ethos of sell sell sell and lack of care for their customers they will not be on my future sailings list. I have not sailed with them before and maybe I just picked a poor ship that has been sold and general apathy has set in as all the staff have been transferred to other ships after the sale. Read Less
Sail Date February 2016
Just returned from 7 night cruise departing Dubai and was very disappointed, this our 4th cruise with Royal Caribbean the last one about five years ago but oh! how standards have fallen, boarding at Dubai was straight forward with minimum ... Read More
Just returned from 7 night cruise departing Dubai and was very disappointed, this our 4th cruise with Royal Caribbean the last one about five years ago but oh! how standards have fallen, boarding at Dubai was straight forward with minimum waiting but that was the last of the good things, our cabin although small was OK but lacked some things that other cruise lines provide like a fridge, tea/coffee making facilities and bathroom toiletries. There has obviously been cuts in staff numbers and this was evident in the windjammer café as almost every time we visited we had to clear the table ourselves and find someone to wipe the table, whilst there was a good selection of food it was rather bland and on several occasions I had to ask for banana's and grapes which I would have thought would be basic items on any fruit bar. The entertainment was truly basic, one night we had a man and a woman hanging from a shiny metal square doing what was described as acrobatics for 40 minutes, on another night we had what was described as a comic magician but all I can say is he wasn't, the remaining night the shows were the put on by the resident theatre group, we saw one but passed on the others. The excursions were as usual very over priced and not value for money, we tried one at our first stop but after that we got off the ship at our other stops and arranged our own much cheaper and better value for money. The food in the dining room again was bland with the service slow and the waiters overall demeanour indicating they were not happy. Staff at the guest services desk gave the impression that guest were a nuisance preventing them from getting on with other more important work and the IT room was completely devoid of staff meaning no help was available for people like me who are elderly and not very computer literate. Overall this was a cruise to forget and is the worst of all the 20 or so we have been on to date Read Less
Sail Date January 2016
This is my third cruise on Royal and I have not been wowed until now. Every time I have travelled with Norweigian it has been an experience to remember and I have done their larger and smaller ships. The entertainment on board was ... Read More
This is my third cruise on Royal and I have not been wowed until now. Every time I have travelled with Norweigian it has been an experience to remember and I have done their larger and smaller ships. The entertainment on board was mediocre. The shows consisted of a really bad magician and a pretty good juggler. I found that the bands lacked performance. The activities on the ship did not always happen and the staff sometimes did not even show up to coordinated the planned activities. The dinner service in the main dining room was extremely slow. The food was ok. The food choices in the windjammer were poor but the service there was always friendly and fast. I didn't find that there was very much to do on this ship, the ship is dated, the staff is tired and I found that the overall offerings and service on the ship were poor compared to what I am used to. The Dj onboard was horrible and seemed to be playing the same songs over and over and over. Be sure to look into whether or not you need a multiple entry visa with the type of passport that you have. This visa is quite expensive. The line ups for embarkation were long and I would have liked to have been informed before hand that they needed to keep my passport. Traveling 101 : Never give up your passport so I was quite nervous when I had to do that. They keep your passport for customs purposes until 2 days before disembarkation. Disembarkation was easy. They don't want you to walk off with your luggage on this ship but I did as I always do on other ships. Most ships encourage it but this one didn't. Don't go on this trip for the ship, go for the destinations which is what I did :) I enjoyed the ports of call, the culture and my excursions. The excursions were well organized and the tour operators were awesome. I would definitely recommend these destinations but keep in mind that if you are used to great service, amenities, activities & better offerings then you may be disappointed with this ship. If it will be your first cruise you'll be fine. Read Less
Sail Date January 2016
I have been cruising for over 20 years and my cruise with RCI is without doubt the worst I have ever been on. First the good points: the ship was clean and the staff very friendly and accommodating. The bad points: I booked ... Read More
I have been cruising for over 20 years and my cruise with RCI is without doubt the worst I have ever been on. First the good points: the ship was clean and the staff very friendly and accommodating. The bad points: I booked flights and transfers through RCI. On arrival in Dubai the RCI staff were disorganised & we were passed from one member of staff to another. Finally we were put on a coach to a hotel for breakfast. At about10.30 am we were taken to the ship where we had to wait until gone 13.00 to get into our cabins, which was understandable, but we couldn't get any form of refreshments until that time either. On the return, we had to leave our cabins at 08.30 & we were taken straight to the airport. I had a 6 hour wait in the airport, other guests had longer. The cabins were clean & the steward was very good. I had an outside cabin & there was no fridge, drink making facilities or toiletries. There was a good choice of food and it was of a reasonable quality except there was no where to eat after about 11 pm. In the self service restaurant you had to eat off plastic! The Christmas dinner was nothing special although they did give us a 3 inch candy stick! Entertainment was generally poor and the internet useless. Customer service after the cruise has been useless. A lot of apologise but no action - offered a voucher for 150 towards a future cruise, as if I'd cruise with them again! Read Less
Sail Date December 2015
This statement is based on comparisons with numerous other cruises we have enjoyed with several cruise companies including two with Royal Caribbean (although they were about ten years ago). Our latest cruises have been with P and O, ... Read More
This statement is based on comparisons with numerous other cruises we have enjoyed with several cruise companies including two with Royal Caribbean (although they were about ten years ago). Our latest cruises have been with P and O, Thompson and Azamara, all of which we would travel with again. In November four of us traveled to Venice to join the cruise ship Splendour of the Seas for another cruise, this time from Venice to Dubia via the Suez Canal. All started well, getting on the ship was simple and well managed and we were quickly settling in on board. In view of the high bar prices we decided to purchase a drinks package which served us well and I think we got our monies worth out of it. Our first disappointment came when we entered our cabin and found that we had no Tea and Coffee making facilities and no fridge. The room itself was well appointed and cared for and our cabin steward was excellent throughout the cruise. On entering the washroom in our cabin we were surprised to find that the dispensers for shower gel etc. were empty and they remained so for the cruise. We dined on the first sitting on a table for ten guests and quite frankly the service was poor. Not only did we not get any wine/bar service for the first two nights, the food service to the table was slow and the food arrived luke warm. A discussion with the person supervising our waiter at the end of night two did not seem to fix any of the problems, so part way through the third evenings service I found another supervisor and asked him to send the Maître D to our table. He never arrived. At the conclusion of our meal we went and found the Maître D who said he had been told we wanted to speak to us but he had not come over and had passed the issue onto his supervisor. The following night’s service improved but it was never brilliant. It would have helped if our waiter could have remembered which meal went to which guest. Whilst on with the meals, the menus started to repeat early in week two which is another issue we have not had on other cruises. Also on our previous cruises the evening meal has usually consisted a starter course, soup, main course, sweet, cheese and biscuits and coffee. This was a starter, main course and sweet with coffee. If you wanted cheese and biscuits it came as a choice on the sweet menu, but did not give you a choice of cheeses or biscuits. The internet packages on board were unbelievably expensive with no option to simply pay for the minutes you use, the daily packages varied from 40 usd a day down to 20 usd depending on how many days you were purchasing. When compared to our last cruise when our internet bill for the whole of the fourteen days was less than £20.00. Disembarkation arrangements became a nightmare. Firstly we filled in the departure cards and handed them in as requested. Our travelling companions had luggage labels delivered to their room stating they were leaving the night before they were scheduled to leave, we got no labels at all. Jointly we went to find out what was happening and was met by a curt and unhelpful clerk who said the labels were wrong, we shouldn’t get any labels at all as we were leaving independently and we had to carry our own bags. Later we received a letter in our cabin contradicting this and stating we were all leaving the ship the night before our departure date. We returned to the desk and were advised by a more helpful young woman that the system had a glitch and she would sort the problems, we were to do nothing. The following day we returned to the desk to find out what was happening and were told the problems had been caused by us filling in the departure cards wrongly with the incorrect details on them. Then they went back to the glitch causation. A fifth trip to the desk finally got us some baggage labels and we had a plan to leave the ship. On every other cruise we have disembarked the ship and traveled in transport provided by the cruise company to the airport. On this trip we could access this option if we paid extra for it, it would cost the four of us almost 80usd. We settled for a taxi costing us less than £2.50 each. We will not be going back with Royal Caribbean again. Read Less
Sail Date November 2015
Food was subpar in the main dining room, average in the windjammer cafe. However the Windjammer cafe seating area was slow at removing dirty dishes and actually wiping down tables. We had 8:30 seating in the main dining room, the food was ... Read More
Food was subpar in the main dining room, average in the windjammer cafe. However the Windjammer cafe seating area was slow at removing dirty dishes and actually wiping down tables. We had 8:30 seating in the main dining room, the food was not what we expected. Cold or bland was the normal for the dining room, 4 out of 6 nights the Creme Brule was not even torched on the top. The last night we were served for the Seafood Medley, previously frozen fish and scallops battered/deep fried. The wait staff was prompt, courteous and apologetic and gave us the we need a 10 rating to keep our job speach. Our table was never visited by anyone higher in authority except the last night looking for gratuities, they should all be replaced. The casino was very small, staff was friendly as usual with cruise lines. The entertainment was horific, they tried to do acrobatic shows in the Centrum but they were either out of sync or scared of heights, instead of a Balet/dance group when doing routines. Read Less
Sail Date October 2015
This was a family cruise with seasoned cruisers from 35 to 72. We had 4 cabins from an interior (tiny) to balcony (nice), and the nicest were the Panorama rooms (huge). Having priority boarding we literally walked right on the ship. ... Read More
This was a family cruise with seasoned cruisers from 35 to 72. We had 4 cabins from an interior (tiny) to balcony (nice), and the nicest were the Panorama rooms (huge). Having priority boarding we literally walked right on the ship. Debarkation was equally as fast due to the fact that since you don't leave the EU there is no customs coming back. That being said other than the ports that was the highlight of the cruise. The reason for my title is that the entire ship seemed deserted. We always stick to the smaller ships to avoid the crowds, but this was ridiculous. The cruise was sold out several weeks in advance but unless half the guests missed the ship they must have stayed in their cabins. There was never anybody on deck. No real deck parties. The most people that attended trivia was about 20. Bingo wasn't much better with maybe 40-50 for the biggest jackpot. The casino was even worse. The Blackjack tournament was cancelled due to only 3 entrants and the slot tournament only had 11 entrants. On past cruises the preliminary rounds take hours because so many people play. On the second night of the cruise at midnight there was only 5 total people in the entire casino. It didn't get much better. The shows were mediocre at best. It was the last cruise for the singers and dancers and they seemed tired. The new Cirque type shows were being practiced everyday in the Atrium. I understand they need to practice if the Atrium is supposed to be the focal point of the ship, why is it blocked off all day long for practices? No comedians and only 1 fly in entertainer magician act. Skipped it, as these shows are always boring. The worst part of this cruise was the food. After eating at Chop's the first night, which was fabulous, the rest of the food was horrible. The main dining room food was so bad and salt laden the head chef came to our table 2 nights in a row to apologize and try to make something better. This didn't happen either due to the fact that when you have low grade ingredients there is only so much you can do with it. Izumi was hit or miss with the Sushi and Hot rock Filet being very good, while the rice and dumplings were terrible. The buffet got worse throughout the week as they recycled meat and vegetables into other dishes. The burger bar which was present at every meal was awful, stale buns and what tasted like soy burgers. The moral of the crew was terrible. Most were from Eastern Europe and were stone faced and had no personality what so ever. Casino dealers were seriously lacking in skill and needed to be retrained if in fact they were ever taught how the games were run. The exception was our room steward who was great and our server Leonard who overcame his brashness to be a great server. The low of this cruise was that the ship had an engine fire on the 6th day forcing us to miss our last port of Argostoli. According to other passengers on deck 1 and 2 the fire was so bad that the bottom 2 decks were sent to muster and waited on lifeboats as a precaution. Being on higher decks we were not even woken up and notified of the potential danger. There were no announcements to prepare and we only learned of the danger after the fact. This was totally unacceptable. Imagine going to breakfast and seeing a life raft in the pool, that was our reality. The ports were phenomenal. Athens is something to be seen. The one thing we learned is to not listen to the Royal Caribbean salespeople. There is plenty of transportation in all the ports, and the 12EU bus to get to Corfu town is a joke. Take a cab its cheaper and you will be much happier. Also, if you have a large group, we booked a 5hr private tour in Athens for 8 people. We had a private minibus for only 35EU a person. Much better than the 90EU Royal was charging to be jammed on a 60 or 80 passenger bus. To sum it all up Royal Caribbean is at the bottom rung of cruises. This was our 4th and probably last cruise with them. From the demeanor of the crew to the nonchalant attitude of their passengers safety. Another thing, the sanitizer people need to go. They stand outside every dining area and try to force you to use sanitizer. These alcohol based sanitizers do nothing to kill most diseases including Norovirus. These people will follow you and try to force it on you. I am not a child and know how to properly wash my hands. Read Less
Sail Date October 2015
This ship is old and so much of the public space is inadequate for 2000 passengers. Food is good but the bars, lounges and other public spaces just can't cope. The entertainment is poor and very amateurish. We saw a string ... Read More
This ship is old and so much of the public space is inadequate for 2000 passengers. Food is good but the bars, lounges and other public spaces just can't cope. The entertainment is poor and very amateurish. We saw a string quartet "comedy" show that was almost identical to a primary school workshop I saw. Same jokes. The magician night was something you'd expect in a church hall and the singers/dancers etc were all like 6th formers on a bad night. The films were shown on the on deck outside "big screen". As the evenings were freezing less than 20 people each night braved the weather. I would liked to have seen several of the movies but I didn't want to freeze. BUT the worst part of the week was on the Thursday when we were due to arrive in Argostoli. A fire started in the engine room. Response was confused and confusing. Lower decks were eventually sent to muster stations but crew were not organised about the "incident". Captain decided this wan't an "emergency" so not all decks were evacuated. Contary info given to passengers and we spent 2 hours shivering at station. Room and corridors stunk of smoke, we believe 17 crew members were injured but Captain still failed to give us full or frank information. Subsquently we lost our final port of call and spent 2 days at sea with little extra in terms of activities. Eventually we received a sort of apology letter, which offered little info and only $300 compensation per stateroom. Many fellow passengers said they would never cruise with RC again. Disembarkation was well handled though. Read Less
Sail Date October 2015
The ship itself is in great nick considering it is being sold next year. The food was of good quality. The entertainment was OK, nothing great. However I marked this cruise down due to the extremely poor service we received . Firstly we ... Read More
The ship itself is in great nick considering it is being sold next year. The food was of good quality. The entertainment was OK, nothing great. However I marked this cruise down due to the extremely poor service we received . Firstly we are Crown and Anchor Diamond members and RC provide a Diamond lounge on board along with a concierge who is there to assist you . The first day we were there we asked the concierge which side of the ship we should be on to see the best of Venice when the ship departed. He told us the ship didn't pass by Venice but went straight out to sea. This was totally wrong and as a result we missed seeing Venice from the deck. When we visited the Diamond lounge that evening he flatly denied what he said at first. Then he relented and said it was his first day on board and he didn't know if the ship passed Venice or not. That is totally unacceptable behaviour from someone in his position. If he didn't know, why didn't he say that ? However what happened next was unbelievable. I was having a drink with my family and he came over and asked me to go to his desk with him. I won't go into details as to what he said and did next but suffice it to say that he insulted and embarrassed me right there in front of my family . So much so that we left and didn't go back to the Diamond lounge for the rest of the cruise. Secondly, Royal Caribbean allow you to bring a bottle of wine on board for consumption in your stateroom. Perhaps they should tell that to their bar staff . The third day of our cruise was our anniversary. I went to the bar to get two wine glasses to take back to the room. The barman refused to give me any. I told him it was for the bottle in my room. He then barked very loudly that we were not allowed alcohol in our stateroom. Again, quite embarrassing. If RC allow you to bring this on board, can I suggest they leave a couple of glasses in the room too. Either that or educate your crew better as to your policies. As I said earlier the food is OK but to wait an hour for your starter to arrive in the Main Dining Room is not acceptable. Our worst night was a two and a half hour sitting. Not good enough RC. Finally, one which seems to be repeating itself on each of my RC cruises is the incorrect charges appearing on my account which I then have to go to guest services to correct. When I am on holiday , I really don't want to spend time standing in a queue only for the guest services representative to go on the defensive each time I point out their error. I had to go to get incorrect charges removed four times on this 7 day trip. That is not on. I have given up asking them why this keeps happening. As I said it seems to be the norm now on a RC cruise. I can only suggest other passengers regularly check their account. Read Less
Sail Date September 2015
My third day aboard now of the Splendour of the Seas, time for some remarks to share. - The internet is slow slow slow.. One day, due to "bad weather" said the guest relations, it even didn't work at all. I bought the ... Read More
My third day aboard now of the Splendour of the Seas, time for some remarks to share. - The internet is slow slow slow.. One day, due to "bad weather" said the guest relations, it even didn't work at all. I bought the unlimited package, currently at USD 30 a day for 2 devices, and wonder now how or if I will be refunded for the time it didn't work, that will surely be a tricky one on checkout.. Anyway, even when it works, it is unbearably slow, and, by the way, Whatsapp calls are blocked by the server of the ship, just that you know.. - Cleanliness: on a ageing ship as this one, the crew should be especially vigilant to make the old ship at least look shiny and clean. On the contrary, dirt lying around in the corridors is no unusual sight, bad odors come and ago unexplained, as if the crew is aware the ship will be written of anyway anytime soon.. - Atmosphere and service: while there are some exceptions, some crew are very nice, it does look as if Royal Caribbean has relocated all their best elements to the bigger and newer ships. Service in the main dining room is mediocre, and ambiance fits that level. For example, the pianist in the main dining room plays for 45 min with a long face and then promptly leaves in the middle of the dinner. - Cabin: we have 3 junior suites. Don't expect any special service for the junior suites. I slept late today, until 12, and that means there will be no more make up service of my cabin before 5:30pm...! The cabin itself is nicely laid out, the balcony is spacy. Bathroom is basically the same as in any other room. For those who have cruised on the newer ships, don't expect the same, this ship is older, the cabins do show their age. Also, the motor on this smaller ship vibrates the whole ship, making it harder to sleep for some persons. - Casino: I'm a casino player, so here is some info on the casino. The casino is small, this has the disadvantage that, for a non-smoker as myself, the smell of smoke is more present than in the casino's on the larger vessels. Almost all of the dealers are Romanian. - Ports: On the bright side, this cruise stops at very nice ports and many great sights are in reach. Also, the departure from Venice is amazing. - Activities: same as on most Royal Caribbean cruises, only that activities for teens and kids are rather limited due to the small size of the ship. In general, this is a ship that has no captain looking after it. Staff is unhelpful, or maybe untrained, some are basically rude, speaking to customers without using "please" or "sorry". On a ageing ship, the age should be made up by excellent service, unfortunately RC has not lived up to this. Read Less
Sail Date August 2015
So to start with the transfers were all good and well organised as you would expect, food was good to very good and a lot of the staff very friendly. I am not keen on the over bearing style that some adopted but I recognise some people ... Read More
So to start with the transfers were all good and well organised as you would expect, food was good to very good and a lot of the staff very friendly. I am not keen on the over bearing style that some adopted but I recognise some people like this. However there was some buts-the first is that it was expensive, $15 for a cocktail $10 for a beer (approx £10 and £7 respectively), they took any wine you bought on the ship, including from arranged trips to vineyards and confiscated it until the end of the trip like you were school kids! On "my dine" you can go to one restaurant but to visit others you pay $30 per person per night other than the buffet. The second "but" was that the dress code was largely ignored so that on the formal night, we were all dressed up in long dresses and tuxes and queued with an American family in jean shorts who almost ridiculed us for taking it too seriously. We really enjoy the sense of occasion and to see everyone dressed up, as we have on all the P&O cruises we have been on, so this wide spread disinterest was for me a real disappointment. You could basically dine anywhere wearing anything and truthfully felt a bit of the odd one out dressed up :(. The trips were good but they tried to fit in too much shopping so that a trip to Olympia was an hour in the ruins and then half an hour shopping in souvenir shops, literally up the road, so to be honest it would have been more appropriate to let people choose what they wanted to do, as we saw only a small part of Olympia. This pattern was repeated on all the trips we went on. All in all it is unlikely we would choose Royal Caribbean again, I loved the reasonable priced P&O cruises where 2 years ago we were paying £4.50 for a cocktail and £3.0 for a beer, you had a fridge in your room and you could have a glass of wine while getting ready, without being told off! and enjoy dressing up and having real cruise experience. Read Less
Sail Date May 2015
My husband and I were very disappointed in the Royal Caribbean cruise. We spent more to go on RC then we have on other cruises because we thought it would be a better experience and better everything. Nothing was better, and in many ways ... Read More
My husband and I were very disappointed in the Royal Caribbean cruise. We spent more to go on RC then we have on other cruises because we thought it would be a better experience and better everything. Nothing was better, and in many ways this trip was far worse that the other cruises we’ve taken. nothing special. Also, the guides on the expensive shore excursions were more interested in taking us to shopping places then to the ruins that we paid to go see. We purchased the premium drink package and the bartenders were very slow, never enough of them, could never find a waiter/waitress to serve drinks, the dining room never knew what went with the package - which water we got, whether other coffee drinks went with it - overall very disappointing. It was expensive to purchase and then we always had to chase down someone to give us a drink. Not what I would have expected. We paid more to go on a RC cruise line and expected more, but all we got was less of everything. I would not recommend RC to anyone. Read Less
Sail Date July 2014
On arrival to ship embarkation was swift and fast once aboard our cabin was not ready this was not a problem as we had packed swimgear in our bags and made our way to the pool,to our amazement the pool was closed and we where unable to use ... Read More
On arrival to ship embarkation was swift and fast once aboard our cabin was not ready this was not a problem as we had packed swimgear in our bags and made our way to the pool,to our amazement the pool was closed and we where unable to use it.Then we where able to go to our cabin at 2pm first thing that amazed us was the standard of the fixture and fitting's they where very badly worn and ill fitting.We where still prepared to overlook this and the dirty window which you could barely see through,and the thread bare shower curtain which soaked the floor everytime you showered.Then we opened the drawers to place clothes in and to our amazement they were filthy I was going to place a towel down then put my clothes on top but we said no lets go to guest services,whilst standing in the cue there was a lady very angry because the rooms have no mini fridge the R/C girl behind the desk was so rude to her I couldnt believe my ears.We got another staff member who was just as bad he broke me off midsentence saying "well you are not getting an upgrade"to be honest that hadnt even crossed my mind.They got the room recleaned saying we will keep in touch we never heard from them again.The window was never cleaned. The first night we cued for 40mins outside the King and I until we left and went to the windjammer.We where amazed how the windjammer did not serve food until 7pm every night which if you had young children might be a little late.Compared to other R/C ships the range of snacks available during the day is very poor and limited this really needs to be addressed.We had a soft drinks package and my husband got up in the windjammer to get us drinks there was nowhere availabe he was told to sit down and wait to be served we sat through 4 meals with no drinks as service was very poor.The food was also not piping hot which I dont enjoy my husband became ill during the cruise.We are crown and anchor members with entitlements when you use the sea pass card firstly there was nowhere to check the bill until we recieved on the last day but we had told the bar man to apply the savings he said it was saying that discounts had been applied so as we thought when bill arrived they hadnt we went to guest services again and had to argue to get the discounts applied!!!! We did the Santaroni tour with R/C which I feel was very overpriced we got a cablecar ticket for coming down by the time we arrived the cue was so long we had to walk down the steps or we might have missed the boat you could defnitately do this trip a lot cheaper yourself.We did Croatia cable car trip with R/C we enjoyed it but again you could probably do it a lot cheaper on your own.The olympia site ourselves by going into the local town catching a bus trip 8 euro return giving you 2 and half hours at the site then 6 euro entrance fee it still worked out alot cheaper than R/C charge.The entertainment on the first and last night was awful but the other shows where great and centrum show was wonderful. Overall we had a good holiday and we loved the ports of call but I would not book this ship again.We have travelled with R/C before and it fell below our exoectations we will be trying other cruise liners as the standard has slipped. Read Less
Sail Date June 2014
Arrived at Manchester airport at 5am to absolute chaos at the Jet2 desks. Had checked in on line, so presumed it would be plain sailing ... wrong! The line stretched back almost to the doors. There was no indication as to whether the queue ... Read More
Arrived at Manchester airport at 5am to absolute chaos at the Jet2 desks. Had checked in on line, so presumed it would be plain sailing ... wrong! The line stretched back almost to the doors. There was no indication as to whether the queue was for check in or baggage drop off. It finally transpired that checking in on line was the worst thing to do, as the baggage drop off line was 4x as long as the check in queue. After finally dropping off my bag I saw an RCL rep standing at the bottom of the escalator but all she did was point me towards the next nightmare ... security. This was so busy that people with flight times of 6.20am or earlier were being 'fast tracked'. When I finally got to the desk I said to the security officer 'You're busy today' to which she replied 'This is a good day, if it was bad you'd be in the car park'. I got to the departure gate just in time for boarding at 6.20am, a full hour and 20mins after arriving without any time for using the Ladies, having a sit down or look round duty free. The flight was as pleasant as could be for someone who doesn't enjoy the process and after a late take off (25 mins) we arrived in Venice on time, courtesy of a helpful tail wind. The RCL reps at Venice airport were friendly and well organised and we were soon on our way to the ship. You had to unload your own luggage at the port though, which I'm not used to. Anyway, went towards the Emerald check in and was soon being processed. The last time I cruised (2yrs ago on Jewel to the Baltics) I used my debit card for onboard spend. However, this time they wouldn't accept it, so set up a cash account for me, didn't make any difference really as I didn't intend spending anything on board, but just couldn't understand the change. Boarded the ship and as the cabins weren't ready went up to the Park Cafe for lunch. There was a good selection of sandwiches, pre-made salads, choose your own salad ingredients, fresh whole and chopped fruit and cakes/cookies. I ate most of my meals there throughout the trip, as the Windjammer is far too small, (capacity 500 when the ship holds almost 4x that). There isn't much variety and the quality wasn't as good as Jewel (can't understand wny Splendour earns a 'best food' mention on CC - presume it must be for speciality restaurants?) After lunch I found my cabin without too much trouble (there was a time when you used to be escorted there, though that's long gone, along with lots of other touches that made the experience just that little bit more special) I was lucky enough to be in a Junior Suite and was pleasantly surprised. I had a little a parquet floor just inside the door, carpet in the rest of the room, a bathtub with a shower over, complimentary Vitality toiletries, a coffee maker, flat screen TV, iPad, sofa and 2 chairs, and a table and 2 chairs on the large balcony. Overall the decoration and cleanliness were good, though there were signs of wear and tear (laminate coming off one of the drawers and bathroom mirror losing some of its silvering) As I was travelling alone there was more than ample room and must say it has spoiled me for future trips, I usually have a balcony cabin but appreciated the little touches and extra space. As it was hot I had a shower and relaxed until the mandatory safety drill at 4.30pm. In between I met my cabin steward (Bablee from Mauritius) The drill was held on deck in the blazing sunshine yet on Jewel it was held in the Theatre, a much better option. When we were dismissed by the Captain I returned to my cabin until dinner. I was on a table of 10 and thoroughly enjoyed the company. The Head and Assistant Waiters were both from the Philippines. Service was competent if a little lacking at times, due to the workload RCL expects of its staff. I wouldn’t consider myself a fussy eater but was frankly disappointed by the standard of food in the MDR. There was also no regional food, which I had particularly been looking forward to as I enjoy Greek and Eastern Mediterranean dishes. Lobster and filet mignon are still available but at an extra cost, rather than being on the standard menu. This is yet another example of declining standards, it’s just a pity the overall cruise cost hasn’t reduced to reflect the downgrading. A table mate went to Chops Grille one night but said the standard of food was not appreciably better than the MDR and certainly not high enough to justify the extra fee. There was not enough to do onboard the ship during the day. There was no guest lecturer, which on a cruise around the Greek Isles is frankly laughable and a missed opportunity. Neither were there any local entertainers. The ship spends 6 months of the year in Brazil and I felt this was reflected in the timings of events. On the last 2 nights there was an aerial display in the Centrum. However, it took place at 10.45pm. This was especially baffling as on the last night your cases had to be outside your cabin door by 11pm! There was also an issue regarding timings in port. On the occasions when we had to tender it seemed as though the crew had never done this before. They had guests who were not on tours waiting in one of the lounges. Then they started giving out tickets at the door, meaning that people sitting down for sometimes up to an hour were now at the back of the queue. When we were cleared by the authorities it took up to an hour to get off, and you only had a finite number of hours there anyway. Overall the process was very poor. I didn't do any organised tours as I had thoroughly researched the ports (courtesy of CC member reviews) Kotor was OK. Walked up the city walls for 3 euros. The path was uneven, with loose stones, no safety rails and a gradient of at least 1 in 10 (health & safety nightmare). Would have preferred to miss this port and have an overnight in Athens instead, as there was far more to see there and not nearly enough time to do it in. Corfu was lovely. Piraeus is 45mins from Athens which isn’t RCL’s fault but as I said I would have preferred an overnight there. Mykonos was spectacular, though the ferry back from Delos was horrendous. There was a very strong wind and the boat bobbed around like a kitten in a washing machine on the fastest spin cycle. I’m not religious but made sure to light a candle when I arrived back on dry land, seeing as how I didn’t think I would live to see it again! Kefalonia was also lovely, very hot but offset by a strong breeze. The sea day back to Venice was tough as there wasn’t enough to do onboard. Early disembarkation (7.30am) with efficient baggage claim and transportation to airport. However, we arrived there at approx 8am for an 11.25am flight and the check in desks don’t open until 2hrs before the flight so a lot of sitting around on cases as there aren’t enough chairs and sweating as the air con didn’t seem to be working. The flight took off late and we arrived back to torrential rain and thunderstorms in Manchester. All in all I had a good time, met some lovely people and saw some wonderful places. However, overall I was disappointed in the ship's food and entertainment and feel perhaps it’s time to look at another cruise line as on this occasion RCL certainly didn’t justify the cost of my cruise (over £2,500) Read Less
Sail Date May 2014
We took back to back cruises in South America. We have traveled on over 25 cruises and these two were the worst ever! The food was terrible. There was no variety. You might as well flip a coin if you thought you were going to get a glass, ... Read More
We took back to back cruises in South America. We have traveled on over 25 cruises and these two were the worst ever! The food was terrible. There was no variety. You might as well flip a coin if you thought you were going to get a glass, ice and tea at the same time. Even though SA is known for its beef and other cuisine- we did not have one decent piece of beef on the cruise. There was no SA food. Very little seafood. Service in the dining room was very slow. In the buffet eating area they have gone to a format where you have to wait in a line until they had a table ready to seat you. They often it 4 people at a table meant for 2. The only entertainment they had was a show in the theatre on two nights and a short 10 minute show of acrobats in the centrum on three other nights. Otherwise playing "junior high" level games in the centrum and the pool was the only other entertainment. The library is pathetic. The ship advertises that they just remodeled/redecorated in 2012. Our cabin room certainly had no improvements in it. It was the same as when we sailed on this ship during her first sailing season. Plus RCCL has some of the smallest cabins in the industry. There are very few shore excursion available to choose from. Usually only one per port. I would recommend that you visit South America taking Princess, Oceania or Celebrity. Read Less
Sail Date January 2014
This was my fourth cruise (wife's first) and my first with Royal Caribbean. Given the totality of our experience, I would rate the cruise 2.5 on a scale of 5. The main reason for the average score was the quality of the food. It was ... Read More
This was my fourth cruise (wife's first) and my first with Royal Caribbean. Given the totality of our experience, I would rate the cruise 2.5 on a scale of 5. The main reason for the average score was the quality of the food. It was really disappointing. With one exception, the servings were small, the presentation was uninspired, and the taste was bland. For example: their soups could have come out of a can for all I know. The cream of mushroom was advertised as having chunks of mushroom, but there were none. The lobster bisque had no chunks of lobster. The french onion soup was basically a spare consomme. Same kind of results for main courses and appetizers. We could have gone to Chops or Izumi, but chose not to. After all we paid for this cruise, I really didn't feel compelled to spend any more. The only really good meal was on the last night, when they served lamb shank. Huge portion, great food quality. Breakfast in the Windjammer Lounge on deck 9 was intolerable. Crowded, people literally fighting for table space. It tended to bring out the worst in people. We did that the second day and then I said, "Never again!" My preference was to go to the King and I dining room on deck 4, at least they seat you there and you don't have to sink to guerilla tactics! Plus there was a buffet there that you could get what you wanted, for the most part. A much more pleasurable experience, IMHO. Our cabin steward and the two gentlemen who took care of us in the dining room were excellent. This was typical of all staff on the ship. I kind of felt sorry for our two waiters, they did their best to "put lipstick on a pig" but in the end, the food spoke for itself. When it was launched, the Splendour and its sister vessels were the largest in the RCL fleet. Now they are the smallest. The ship recently went through a renovation and we were pleased with our cabin on deck 6. It was on the outside of the hull and therefore, we had a balcony to enjoy. My cousin was right next door, and the panel between balcony cabins could be swing back so we could all sit together. Bathroom was a bit cramped, but you expect that on a cruise ship. The shower was great, plenty of hot water. The sink faucet had flow control and this was a bit of a pain but not terrible. Cabins are outfitted with two European 220-volt outlets and two US 120-volt outlets. Starbucks right down the hall on our deck was a welcome place to get a cup of coffee in the morning. I enjoyed our ports but time on land was limited and sometimes we had to rush. That's the deal with land excursions. It's been about 25 years since my last cruise and the difference between then and now is telling. We will probably cruise again but not likely with Royal Caribbean. Read Less
Sail Date October 2013
We booked this cruise because of the ports and the week my wife had off from graduate school. We have been on 4 cruise lines and previously liked RCCL for Europe. This time there was a big difference. The layout of the ship with the ... Read More
We booked this cruise because of the ports and the week my wife had off from graduate school. We have been on 4 cruise lines and previously liked RCCL for Europe. This time there was a big difference. The layout of the ship with the interactive locator screens strategically located plus the diagram of the ship by the elevators was great. The entertainment was better than average too. The balcony on the back of the ship worked out better than the small add-on balconies on the sides. The bad news is that the service and food SUCKED! Unlike Princess there are only busboys at the Windjammer which at times was overcrowded. The breakfast and lunch at the buffet was of an inferior quality. Even the cakes were made from cheap mixes.I suggest that you bring an oven glove with for the self serve hot food so you don't get burned from the heat lamps that are directly on the serving utensils. For dinner in the dining room there was no Lobster dinner or decent steak unless you wanted to pay extra. Even the extra cost restaurants have a cover charge plus ala carte pricing. For anytime dining if you have a reservation you may be seated with people who are finishing their dinners or people are added on to your table when you are ready to order dessert. bar service. If you want a drink you must go to the bar and order it. No one comes around in the theater or on deck during the day. The new I-Pads that were supposed to be in the room were not there and the TV was not interactive either. If you are gold or above there is a coupon boom in your room but watch out for double charges on the buy one get one drinks. My biggest complaint besides the food is the guest relations desk. I had to go there 5 times the last night and the morning we were leaving to get my bill straightened out. We pre-booked some excursions that were prepaid 2 months ago but RCCL cancelled them at the last minute because of low numbers of sign ups and I couldn't get anyone to credit my account. My credit card was already billed 2 months ago but no one knew what they were doing. Announcements are made in several languages and they do have 3 Cruise directors, English, German and Italian. Although I don't speak Italian he was the most charismatic of the 3. The casino was not very large and there was no craps table but plenty of machines. I didn't see anyone winning so I didn't play. Read Less
Sail Date May 2012
Splendour of the Seas Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 4.0
Entertainment 4.0 3.5
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.7
Enrichment 1.0 3.4
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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