This was our first cruise. It was our Wedding Anniversary and my husband's 70th birthday, so it was booked up last June. We paid £3,900 for the holiday + £600 for 2 drinks packages, so expected some luxury... And we were so ... Read More
This was our first cruise. It was our Wedding Anniversary and my husband's 70th birthday, so it was booked up last June. We paid £3,900 for the holiday + £600 for 2 drinks packages, so expected some luxury... And we were so looking forward to our first cruise....
I could not sleep at all. The air con was on continuously blasting out all night. You couldn't turn it off. Neither did the temperature dial work. By Wenesday, I just wanted to fly back home. The sleep deprivation was making me feel quite ill and I was very worried about my husband who has a lung condition and air conditioning irritates it. He had a really nasty nose bleed in the night which we believe was brought on by the aircon. I did make an appointment to see the guest relations manager. He didn't turn up, so had to see the front desk manager, he said EVERY single stateroom was the same i.e. As it was an old ship, the aircon had to be on continuously. I would love to know if there were any staterooms were you could turn off/regulate the aircon. There was no empathy with our situation what so ever. The front desk manager gave me a pair of ear plugs! I did try them, but they were too uncomfortable to wear. Found one person in particular on the guest services desk to be very arrogant. Room no. was 6000 with a Balcony. It was a very small room. Found out that deck 6 had had the balconies fitted as an add on. There was no fridge and no coffee/tea making facility.
The food was mediocre ... Not what we expected at all. In the Windjammer, evening meal, I called over a waiter and gave him a beef slider that was completely raw in the middle... No wonder there were tummy upsets.
The bar "service" poolside was non existent most of the time. You could feel the movement/engine humming... Didn't expect that. Entertainment? Daily activities? oh dear.... We were both so bored.
Some positives ... The other travellers on board were great, met some lovely people. A couple of the poolside staff were wonderful. The casino... Loved that. When we disembarked we transferred to Le Royal Meridian beach resort and spa (5*) for 3 days... It was pure luxury, top notch food and service. Sleep quality was fantastic. Dubai was fab. So at least we had a nice ending to the holiday. Read Less
Having spent a great cruise in September on this ship we were really looking forward to this seven nighter in the Gulf.
Check in was shambolic to say the least, evidently this was due in part to the Emirate ways rather than the usually ... Read More
Having spent a great cruise in September on this ship we were really looking forward to this seven nighter in the Gulf.
Check in was shambolic to say the least, evidently this was due in part to the Emirate ways rather than the usually efficient RC way.
Access to staterooms was swift, partly due to the ship overnighting in Port Rashid Dubai.
The DL somehow received a community spirit bypass it seems, lack of ambiance and atmosphere, unusual from past experience. More morgue than lounge.
Went to the MTD station at 13.00 to request a table for two at around 7.30 was informed we would be placed on a list, but told not to hope for a slot as we were fourth on list for such a request.
One of our 2 suitcases failed to reach the cabin before we went to the lounge so had to go in shorts.
Asked the Diamond concierge if she could reinforce our dining request and perhaps chase it up as eating at 20.30 our designated time, was out of the question. Thats your time dining not My Time.
We were told that due to demand this could not be achieved that evening, but the Hotel Director, Peter Dimitrov came and spoke with us and arranged via the Food and Beverage officer John Hazzard to seat us at our requested time in Chops Restaurant. For which we were extremely grateful.
Although we felt totally underdressed we were escorted by Fransisco ,The Dining room Manager, to chops and enjoyed the meal.
We didn't feel out of place once seated as the restaurant was devoid of customers anyway. We were informed that the usual concession reduction for Diamond Plus members was not in force on this sailing, maybe this was the cause for lack of patronage.
The atmosphere throughout the sailing after christmas eve was definitely not festive.
Well not according to British traditions anyway.
The crew and passengers carol singing in the centrum on christmas eve was well supported and enjoyed by all.
Unfortunately that atmosphere did not go beyond christmas eve. In fact it all went pretty much downhill from that point.
The major disappointment expressed by the uk guests was a lack of a traditional christmas dinner.
My idea of a traditional christmas dinner would be, Roast Turkey, with roast potatoes and vegetables accompanied Brussel sprouts and some form of forcemeat or bread based herb stuffing followed by christmas pudding and cream.
The dining room menu for christmas eve displayed the above selection which we thought unusual, but Christmas day it was changed.
Possibly by the chef, who I think was American.
Obviously the American christmas dinner is a totally different concept to an English one. Turkey day in the States being one month prior.
Fortunately my wife and I attended the Galley tour and Brunch at 11.30 which was a tremendous value for money experience. The choice of food and presentation was excellent, and we supposed that this extravaganza would be emulated during the formal evening.
At dinner, We had the lobster bisque soup to be followed what we assumed would be the turkey christmas dinner. Not so.
In fact we left after the soup and made our way to the windjammer which we learned was offering a proper christmas dinner.
The entertainment on board was pretty slack, one night for a Beatle tribute band and mediocre entertainment all round. The Top Hat club offering Bingo and Who wants to be a millionaire the theatre with the same old Love and Marriage game perhaps they could consider resurrecting Take the Money or The generation game. The same old questions and the same carefully rehearsed answers, all for a bottle of Champagne.
Arial displays in the centrum and the obligatory 70 s night with the same old lame YMCA gang strutting their stuff.
We were fortunate enough to have spent 6 nights prior to the cruise itself in a resort on the Palm in Dubai and knowing what I know now would rather had spent another 7 days at that resort, than have endured that dour cruise. Very disappointing all round.
There were a number of guests doing a back2back and were saying that for the two weeks, taking in Christmas and New year the price was outrageous to say the least.
Having completed the survey via email received today, I'm afraid that the ambiguous questions don't really reflect on the cruise just undertaken.
7 nights cruising the Gulf of Oman will definitely not be on my list of things to do next year.
Maybe its time to start looking further afield, to step up to Celebrity or maybe to take advantage of some of the other highly recommended cruise lines such as Princess or MSC.
We have been loyal to royal but this experience overall has not been up to the usual high standards.
This is no reflection on the staff or crew who carried out their duties well but as a general concern for maybe a mistake being made by RCL to stay out of the Gulf and concentrate on the Caribbean and the cash cow Asian markets. This ship is leaving RCL and evidently going to TUI Thompsons. It might be suitable for the shorter runs and the Butlins mob. Read Less
You are over the age of 70 and like being rude to people. Then this is the cruise for you!
Overall, the cruise was boring, the people on the cruise were rude, old people, the ship is old, bathroom too small, RC charges for EVERYTHING ... Read More
You are over the age of 70 and like being rude to people. Then this is the cruise for you!
Overall, the cruise was boring, the people on the cruise were rude, old people, the ship is old, bathroom too small, RC charges for EVERYTHING (ironing services, dinner options, coffee at dinner, room service costs after midnight), and the list goes on and on. PLEASE get your money back and do not go on this cruise. If I can save someone their time, energy, and money, then I've done my job. If I could rate this a zero, then I would.
During one of the shows, the string quartet made a statement/joke about how the splendor of the seas was a floating prison, and I could not agree more. I was ready to get off the boat on day 2!
Here are a list of just a FEW issues I had with them:
1. Have more activities and entertainment.
2. Have more activities and entertainment that is geared to a younger audience.
3. Have a movie theater or playing movies on the lido deck.
4. Have a midnight buffet like most other cruise lines.
5. The itinerary for the different locations was terrible. We did not have enough time at the ports (esp Athens).
6. Housekeeping would never answer the phone and we tried to call several times.
7. The shows/performances were boring and of low quality. They were very amateurish. People were falling asleep during the shows.
8. There were gnats or some small, flying insects in our bedroom. I swear I was getting bitten at night while in bed.
9. Sheets had dried blood and other nasty, questionable stains on them. These were supposed to be "clean" sheets placed on our beds.
10. Better channels on the tv in the room (and additional movie channels besides TCM -- again catering to the older population).
11. The dance "club" played terrible music and the dj would not play the songs we requested.
12. Not enough seating in the Windjammer. Also, it would be nice to have additional food options on the lido deck every day.
13. We only had 3 animal towels during our 7 day cruise. On other cruises, I'm used to getting one every day and sometimes more than one a day.
14. The cruise director was not good. He didn't seem genuine or a good director. I've seen MUCH better on other cruise lines. Plus, I did not know who the cruise director was until maybe day 3.
15. On other cruise lines, they typically have a day where the serve lobster FOR FREE during dinner. RC wants to charge for EVERYTHING and therefore, it was on the menu every day at a cost.
16. The quiet zone was pointless. You could have a movie playing or some other fun activity going on during that time.
17. A/C did not properly work in our stateroom.
18. The agenda/daily activities overlapped with our dinner time, and therefore we would miss shows.
19. The food was not good on the boat. I was unimpressed with the food options.
20. There are additional issues, but I will stop here for now.
Overall, I was not pleased with my experience with RC. I do not plan to go on a RC cruise again. I also will be posting a trip advisor report letting others know of the "not so pleasant" experience I had on RC. I have cruised on several Carnival cruises, and I had a wonderful experience EVERY TIME. I was never bored, I had plenty of food options, and the entertainment was entertaining. RC, on the other hand, was the first cruise where I was not happy and I was extremely bored.
One experience that really rubbed me and my group the wrong way was at the photo department. I took a picture (with my camera phone) of one of my pictures (because I did not see the sign that said not to take pictures). The photo guy came to me and said security saw me and to delete the picture. I did not appreciate his approach, but I deleted the picture anyways. A few days later, one of my cruising friends went to view her pictures. She noticed that NONE of our pictures were up there. She went to the guy and asked him about it. She had him print out all of her pictures. Come to find out, they pulled all of our pictures and did not place any of our pictures up for viewing. Not only that, but they removed other people's pictures that was not even there when the "incident" went down. I felt like they were profiling and discriminating against our group and anyone who was with us (regardless of whether they were there or not). This is unacceptable behavior from a company, and I feel that there was racial profiling taking place. It's not fair to other people in our party that they get "punished" for something they were not even involved in. The fact that the photo guy thought he was "punishing" us was petty and unnecessary. It was not that serious. However, they felt that they needed to do that. RC will not be getting my business again. Also, I will be sure to tell others of this experience.
I'm sticking with Carnival and other cruise lines. Read Less
Having been on other cruises, my dad pay £19,000 for a family cruise last week on the splendour of the seas, however it was the worst cruise and a real let down, causing disappointment to the whole family including the kids. Firstly the ... Read More
Having been on other cruises, my dad pay £19,000 for a family cruise last week on the splendour of the seas, however it was the worst cruise and a real let down, causing disappointment to the whole family including the kids. Firstly the safety brief was very disorganised being in a row of 4 and not even being told were our life jackets were, we didn't even practice putting them on.
The entertainment was the most disappointing, violin player and ball room dancers was not what was expected, no real stage shows or entertainment. The only outside pool was closed on day 3 at 2.30 in the afternoon for cleaning (10 hours), on the hottest day, when it was filled with kids. The feature films that should of been showed in the evening were cancelled on 3 evenings, excuse was a problem with the TV, no back up plan. The cost of the internet was outrageous and not affordable, 3 bars were closed and didn't open up until 3pm in the afternoon, no entertainment at the pool in 7 days except zuma and a belly flop competition, the entertainment at the pool should of been banging but nothing.
My dad paid for 6 people to go on the cruise tour of the ship which again was cancelled, but we were not informed until the morning. a few problems with the food, but the entertainment (lack of) ruin this holiday, the entertainment officer had organised nothing and should be a shamed of his appointment, my dad will be complaining to the head office, terrible and a waste of money! Read Less
We are trying a cruising holiday as our first time and are not impressed, we started with no information from our agent regarding what we were expected to have, do and maintain. We arrived at the airport in Venice and had to tag all ... Read More
We are trying a cruising holiday as our first time and are not impressed, we started with no information from our agent regarding what we were expected to have, do and maintain. We arrived at the airport in Venice and had to tag all baggage with tags that are paper (femur) and with no holes to attach a tie on them, we got over this with a helpful traveller who had done this before. Arrival was ok, we found our very small Junior Suite 8518 (called misguidedly (a stateroom) not a good start. We booked a drinks package and for all gratuities to be paid, to ensure we paid for good service and so we had whatever we wanted as per drinks, as required, we found out the first night the package we paid for did not include water/fresh orange juice/mineral water and so on, the package is geared, in fact the whole cruise (as for as we can ascertain) is geared to getting a captive audience milked as efficiently as possible, directing all activities to the casino or any extra curriculum such as Wi-Fi, excursions and the like. Read Less
We recently cruised the Mediterranean with Royal Caribbean. We booked our cruise on the Royal Caribbean website and, because we were travelling with our two young daughters, booked interconnecting cabins. We booked internal cabins. We were ... Read More
We recently cruised the Mediterranean with Royal Caribbean. We booked our cruise on the Royal Caribbean website and, because we were travelling with our two young daughters, booked interconnecting cabins. We booked internal cabins. We were travelling with another couple and my mother so we booked 4 cabins in total. Every time any of us logged on to the website and viewed our cruise profile, it stated our two rooms were interconnecting. My husband picked that our friend's were erroneously put in a cabin between the two we'd booked so he phoned Royal Caribbean and asked that they ensure that we have the two interconnected rooms. The agent assured us that this was done.
When we boarded the cruise, we discovered that our rooms were not interconnected. When we went to Guest Relations, we were told that there are no internal interconnecting cabins on the Splendor of the Seas. When my husband explained that we selected the interconnecting rooms shown on the ship layout on the website, Guest Relations told him that it must have been an old, incorrect layout. When we asked why the Royal Caribbean agent we spoke to telephonically hadn't informed us of this, they just shrugged it off. We insisted on a different room because our daughters were too young to be alone in a room. We were told that the ship was completely full so it would not be possible. This meant that my husband and I had to each sleep with a child in a separate cabin and could not go out later than 8.30 when our children, exhausted from touring all day, went to bed.
I understand that mistakes happen but I believe that "Customer Service" is not about ensuring that mistakes don't happen, but how one deals with mistakes when they do happen. This is where the Guest Relations staff on the ship failed miserably. We were treated like rubbish - like we were trying to score an upgrade or freebie. The Guest Relations staff, bar one sympathetic lady, made us feel like WE had made the error and should not make it their problem. Their stance was that if we didn't like the cabin, we could get off at the first port. We were understandably put out and requested some kind of compensation for the error which was clearly on Royal Caribbean's side. We were, in effect, not getting our money's worth given that we were not able to watch a single show or participate in any of the cruise's night time activities. After a number of queries as to how we would be compensated for the mishap, we were given one paltry bottle of wine. Not a beverage package or a complimentary babysitting service for a night, but a bottle of wine. And a ton of attitude.
The treatment we received left such a bad taste in our mouths that, bar the excursions, the entire cruise was ruined. Apart from the treatment we received, there were a lot of other negatives that need mentioning.
Firstly, a lot of the staff treat guests like cattle, particularly when coming in to port. There was a lot of eye rolling and irritation as they were directing us and other passengers to the exits.
Secondly, the food is not good. We often left a lot of our food half eaten in the main dining room as it was simply not worth finishing, and by the end of the cruise, we were skipping courses. The food in the Windjammer is terrible and a paella that they made on one of the sea days was so revolting, I had two bites of my plate and left the rest.
Thirdly, the prices on board are astronomical. You feel like you are being robbed blind. $12 for a cocktail next to the pool is madness. The spa prices are ludicrous and the fact that you have to pay for activities such as yoga and pilates are a complete crock.
Fourthly, the excursions are so overpriced. Most excursions are in the region of $100 and again, you are herded like cattle. We booked a private tour for seven of us in an aicondtitioned minivan and it cost between $300 and $400 in total. We had personalised guides and could beat the crowds and go wherever we felt like going.
Fifthly, my cabin card kept deactivating and I couldn't unlock my cabin door or safe. I kept it away from cell phones, iPads and anything else magnetic that may affect the magnetic strip but I had to go to Guest Relations five times to have it reactivated and call maintenance to unlock the safe for us. We were treated so poorly and with such irritation each time.
Lastly, my husband and friends tried running on the running track in the mornings before breakfast. The track is supposed to be open from 7am and yet they were very rudely told to stay off parts of the track while they were being cleaned at 7.30.
There are a lot of positives to cruising but our experience with Royal Caribbean was one I'd prefer to forget. We are such easy going people and energy let things slide, but given our experience on this last trip, I would encourage potential cruisers to rethink a cruise on Royal Caribbean, and particularly the Splendour of the Seas. Read Less
Coming from Los Angeles we chose to go on a South America cruise in february around the the time of Carnaval. I personally have cruised six times and have cruised with Royal Caribbean two times prior to the trip. My partner and I booked ... Read More
Coming from Los Angeles we chose to go on a South America cruise in february around the the time of Carnaval. I personally have cruised six times and have cruised with Royal Caribbean two times prior to the trip. My partner and I booked the cruise through Royal Caribbean directly. We booked our air travel through Expedia because we wanted to stay in Brazil a few extra days after cruising and the Royal Caribbean packages did not allow for this. Before booking our airfare we confirmed with RCCL that the arrival time into Sao Paulo would work for catching a RCCL official shuttle to the port. Upon booking the cruise and subsequent calls to RCCL we were told that we could not pre-book the shuttle service, but that we needed to provide our flight itinerary with the cruise line in advance, which we did. Even the week prior to departure we called RCCL to double-check that our 1:20pm arrival to the international airport in Sao Paulo, Brazil would allow us to catch a shuttle to the port. We were told that we could simply purchase shuttle tickets at $22 each from RCCL representatives who would be at the airport.
With everything in order and pre-planned we departed Los Angeles on friday and arrived in Sao Paulo, Brazil ahead of schedule at 1:00pm on saturday February 6th. After a very short walk through customs we entered the arrivals area and did not see RCCL representatives. We looked all around the airport for the shuttle that we would be taking to the port. My partner and I spent a stressful hour desperately trying to communicate with anyone about finding the shuttle. No one at the airport spoke English and not even the information desk could help us. Upon finding one English speaking airport official, they told us that RCCL staff should be available to sell shuttle tickets. As time ticked away frustration turned to panic and we did not want to miss the ship. With no other options and no way to contact RCCL, we were forced to purchase a one-way fare via taxi to the port in Santos. The taxi fare cost us $150 USD and the taxi ride took two hours. This is a HUGE oversight that RCCL makes in their description of and advertisement of this cruise, which they advertise as leaving from "Sao Paulo."
Upon arrival at the port in Santos we entered the cruise terminal at around 4pm with luggage in hand ready to embark on the cruise. Once inside the terminal we could find NO RCCL staff or employees to assist us. Again, nobody at the port spoke English and we had no luck finding help with contacting RCCL. We were fortunate to find one woman from MSC cruiseline who spoke English who informed us that the ship had already completed boarding. At this point we were stuck at the port 2 hours taxi from the airport with the ship still there, but nobody to assist us with how to proceed.
We had no choice but to meet the ship at the first destination, Buenos Aires. At this time it was 5pm on February 6th and the ship did not arrive in Buenos Aires until 9pm on February 8th. We then had to pay for return transportation to the International airport in Sao Paulo where we booked one-way flights to Buenos Aires. The next available flights were the next morning at 10am and cost us $650 USD for two tickets. We then checked into an airport hotel at the expense of $100 USD.
The following day, Sunday February 7th, we were still unable to contact RCCL or anyone in Brazil to help us, as their offices are closed on the weekends. We flew to Buenos Aires. Upon landing we were forced to purchase Visas for Argentina, $140 USD each. If you arrive by cruise ship you are not required to purchase a visa, but because we arrived by plane we were required to. We then paid $50 USD for bus transfers to downtown Buenos Aires and checked into a hotel the night of the 7th of February. Keep in mind that ALL expenses were on top of the pre-paid cruise which included lodging, transportation, and food.
After two full days in Buenos Aires we arrived at the port to meet the Splendour of the Seas when it arrived at 9pm. This process was extremely disorganized and we were treated like second rate citizens. Not one employee responded to our explanation of missing the ship. We were forced to wait an hour while all of the guests onboard disembarked, until we were allowed on the ship. We finally got checked in and to our stateroom by 10:30pm, after dinner had ended.
On top of all of the horrible experiences we went through to get on the ship, the onboard experience was no better. While few crew members were kind, nobody at the pursers desk could advice us of what to do regarding missing the ship. The remaining four nights of our seven night cruise were decent at best. When booking our cruise we considered RCCL over other cruise lines because of its American base. The entire cruise was in Portuguese, all announcements, activities, shows, etc. We even had to request English menus at dinner because everything catered to Portuguese speaking guests.
All in all, this was a horrible experience and a terrible way to spend a vacation. The worst part is that RCCL has been rude, unresponsive, and disinterested in our situation. A clear error on their part was to guarantee us a shuttle would be available at the airport to take us to the port and this did not happen.
I highly discourage anyone from booking this particular itinerary with RCCL. I would also advice anyone who is not Portuguese speaking to not book a cruise out of a Brazilian port. I am still awaiting a response from a manager at RCCL who can explain the disorganization and hopefully provide a remedy to this horrible experience. Read Less
This trip completely failed to meet our expectations. From the beginning we encountered problems with the performance of the ship and its staff.
First, when we arrived at the port on a bus provided by the company, we were dropped off at ... Read More
This trip completely failed to meet our expectations. From the beginning we encountered problems with the performance of the ship and its staff.
First, when we arrived at the port on a bus provided by the company, we were dropped off at the luggage facility. It was pouring rain and there were not signs indicating where we were to go for check-in. After several wrong attempts to find the check-in location, we eventually found it and were by this time soaking wet. The driver could have dropped us off at the check in door before or after dropping off the luggage.
After checking in, we proceeded to the ship. It was still pouring rain. There was an umbrella for the staff checking our sea pass, but the passengers were required to stand in the rain while waiting in line. Our luggage was apparently allowed to sit in the rain because when it arrived in our suite, not only were the suit cases very wet, but the contents of the suit cases were also wet.
After we boarded the ship, we were unable to find anyone available to answer questions. When we did find staff to ask questions, there were generally uninformed and unable to answer the questions. These were routine questions that a well trained staff should have been able to answer. That low level of performance continued most of the week.
We were in one of the Grand Suites and discovered that there was constant noise from above the room. On investigation, we discovered that the room was under the outdoor pool area and outside the dining area. The noise was coming from the chairs on the deck being moved. The noise continued day and night. We complained to the guest services desk and the purser's desk and were told that someone would contact us about the problem. No one ever contacted us or attempted to do anything about the noise. They shouldn't have suites under that deck or insulate the room from noise or at least tell passenger about the issue before they book the rooms.
As to the guest services desk, there was seldom anyone there and when there was someone there, they were not very knowledgeable.
The tour operators did not respect the time schedules. On several of the shore tours, the guides gave the guests times to return to the bus. There was always someone who was late, but the tour guides held up the bus until they returned. In two instances, we had to wait for half an hour. This does not excuse the late passengers, but everyone else is penalized for this.
The room service performance was unacceptable. One morning they called us an hour before we were to receive our morning coffee to let us know it was coming. It had been requested between 7:00am and 7:30am. We were awakened at 6:00am and the coffee arrived at 6:10m. It cost us an hour of sleep and there was no apology. The room service form did not even have a delivery time before 7:00am
The television set in the room was of poor quality and resolution. It was impossible to read the printed information on the news stations. While there was a VCR unit in the room, there were no available VCR's or CD's for rent through the ship library. On Friday night the television movies were both children's movies. Why would you have children's movies at night on a ship which had few children at this time of the year?
The quality of the food was very poor in all locations on the ship. We have had better food in chain restaurants.
Our dining time when booking the cruise was to be 8:30pm, the second seating. When we arrived at the ship we learned for the first time that our dining time was to be at 9:00pm. While a half hour may not seemlike much, had we known that we would be seated at 9:00pm, we would have booked the first seating.
We were advised that there would be a shuttle bus available at the port to transport us to the water taxis and that there would be staff available to assist us. When we arrived in Venice for departure, there was no shuttle bus available and we were again challenged by staff that did not have the knowledge to advise us how to get to the water taxis. Fortunately, we were able to find a local taxi driver who directed us to the proper location.
Perhaps Royal Caribbean's other ships do a better job, but had this been our first cruise, it would have been our last. Other passengers who were on their first cruise were ready to make it their last, but we advised them not to judge cruising on this cruise experience.
When we arrived home, I wrote to Royal Caribbean and advised them of the above issues and that I would not write a review of the cruise until after I saw how they dealt with our issues. We eventually received a call from their customer services office. I reviewed our experience and was offered a $300 discount on our next Royal Caribbean cruise. I told them that there would never be another Royal Caribbean cruise for us but that we would consider a Celebrity cruise (Celebrity and Royal Caribbean are owned by the same company).
Eventually the representative agreed to give us $300 discounts on a Celebrity cruise and that we would be mailed the certificates. After many weeks we had still not received the certificates. I called the customer service representative again and was told that she never agreed to provide the Celebrity discounts. Finally, she said that we would not receive the discounts until we booked a cruise. All in all, another bad experience with Royal Caribbean.
In summary, a bad cruise at a cost higher than better cruise lines and no apparent desire to keep customers returning. Read Less
This was the 2nd half of our honeymoon (we are 29 & 27). I have only been on one cruise before (Grand Princess in 1999 to the Caribbean and LOVED it). My husband has never been on a cruise before so he wasn't sure what to expect. ... Read More
This was the 2nd half of our honeymoon (we are 29 & 27). I have only been on one cruise before (Grand Princess in 1999 to the Caribbean and LOVED it). My husband has never been on a cruise before so he wasn't sure what to expect. Royal Caribbean wasn't my 1st choice, but we were mostly interested in the ports of call and since this was a fairly expensive trip, $5,200 for a week with a balcony room, we figured it couldn't be that bad. We did research and read the reviews; we took the negative reviews with a grain of salt. I'm not really going to get into detail about the ports of call, b/c they were amazing. We loved all of the tours we booked and every port was awesome. I wanted to share my thoughts on the ship and the service, food etc....If I had known these things I would have NEVER booked this trip.
We aren't wealthy, snotty people and I don't expect a floating Ritz Carlton, but for what we paid I was expecting good service and decent food. Also, the food and service was amazing on Princess so that was what I was expecting on RC. I literally ate salad every day for lunch b/c the other food in the windjammer was worse than the food they served in my high school cafeteria. We would have preferred to eat in the main dining room for breakfast and lunch every day but it was rarely open. We had to wait in line one morning for 10 minutes to have breakfast when they place was empty.
Overall, the customer service was terrible, the food was disgusting, the facilities were old and tacky, the dry cleaners shrunk our clothes, and the food in the windjammer is what I think food would be like in prison. The bathroom showers were terrible, the mini-bar was never refreshed, which boggled my mind since they would make more money if it was refilled every day, the A/C in the room was terrible, room service was AWFUL The hamburgers and hotdogs that were onboard sat in water and I wouldn't even feed them to my dog. Is it really that difficult to have freshly grilled hamburgers and hotdogs? The mini-golf was a JOKE. In our room we could hear people running and thumping all over the place, the boat was poorly constructed. There was no information in our room explaining how we could reach our stateroom attendant, and the card she left just had the main housekeeping number. We were not provided with any sort of welcome book with information about the ship, ship services etc...all we had was a blurry, photocopy of the ship that we couldn't even read. There was no room service menu, it took an hour to get a menu and when you ordered room service they seemed pissed and annoyed, also when they delivered it, they still looked pissed and annoyed.
I would compare this cruise to a floating Holiday Inn. I would not recommend this cruise to anybody on earth, maybe college students, but not families or couples looking for service, food, nice accommodations etc.... I can't believe we paid over $5,000 for this cruise. I know what you all are thinking, "she is just a miserable person and is high maintenance" but seriously, I'm not at all. I am telling you how it is; I really am a low-key, down-to-earth person who would like to get what I pay for on a vacation. If we had paid $1500, I wouldn't be complaining, but we paid a lot and the ship was awful. I would highly recommend the Princess line and some other people we met also said Celebrity is good, but they are affiliated with RC, but I think higher end. Many people that we met on the cruise felt the same way as my husband and I. I kept in touch with one couple who actually contacted the Corporate Headquarters b/c they were so disappointed. Spend your money elsewhere. Read Less
Let me start by mentioning the positives about our experience: - RC did a great job matching people up for the dinner table and clientele they get were amazing. Over 30%-40% of the passengers were from North America which was great for us, ... Read More
Let me start by mentioning the positives about our experience: - RC did a great job matching people up for the dinner table and clientele they get were amazing. Over 30%-40% of the passengers were from North America which was great for us, language-wise. - The embarkation was extremely fast, we were in the ship within 20 minutes. Absolutely painless. Shuttle took a while to show up at Piazzale Roma. - Wind Jammer food was simple and great. - Non-Brazilian and Non-Indian staff were really very friendly. I didn't quite understand that. There quite a few Indian and Brazilian staff on Carnival and they were great. - Our Head Waiter and Assistant Waiter (Andrew King) were just amazing. - "Dancing under the stars" was great with a amazing band. - Golf and rock wall was good. - Show on the last day with acrobatics was really impressive. - The docking and cruising on the ship was extremely smooth Now some of the not so positives about our experience on board: - Food was mediocre at best. Depending on what you ordered, the dinner was either fantastic or really bad that you have to send it back. - Waiter was sarcastic and didn't have common manners. I am just talking basic manners that we all have for each other. - Their obsession with Purel was insane. They should have more than one choice - water and Purel. Better yet, when you get to your table they could provide with a bacteria killin hot towel that you can use to wipe your hand before you start your dinner. - Enforcing the adults only pool wasn't done properly. There were kids quite a few times in them. - Stateroom cleaning staff was rude. - The whole concept of tearing each voucher and placing it in an envelope is silly. They don't do that in Carnival. Once you have paid for compulsory tips, you have paid for it. Passengers know how and when to tip additional amount based on the service. It seemed it was forced. - Rude Staff at the pursers desk and in the wind jammer Cafe. - Security staff were worst than customs agents. - Absolute zero guidance about the port of call, even when their shore excursions are sold out. You are on your own. - Limited entertainment on this ship unlike a bigger ship. - Don't order room service, it was pretty bad and limited. - Smell of stench was all over the ship. Really bad maintenance.
Needless to say we would avoid Royal Caribbean going forward. We heard lot of great things about this cruise line, I guess we were on the wrong ship.
Since I can only comment on Splendor of the Seas, I would advice everyone to avoid this ship like a plague.
Three main issues with this ship: - Really old ship or badly maintained. It needs to be dry docked and renovated. - Rudeness of the staff is second to none. More training is required. - Kitchen Management is a problem when 2 out of 4 dishes are exemplary and the other two are horrible. Read Less
Splendour of the Seas Ratings
Value For Money
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