164 Emerald Waterways Emerald Sun Cruise Reviews

Overview This was a first time river cruise for us and were attracted to it by the presence of Martin Bell and John Simpson relating their experiences of reporting for the BBC on the unrest and war events that have covered the Balkan ... Read More
Overview This was a first time river cruise for us and were attracted to it by the presence of Martin Bell and John Simpson relating their experiences of reporting for the BBC on the unrest and war events that have covered the Balkan region through the last 25/30 years. We travelled from Budapest to Bucharest through five countries and as a consequence of their presentations had significant added value to all of the shore excursions which were varied, interesting and very relevant. It thus provided us with a more in depth understanding of the history of this region and considerably enhanced our enjoyment of the cruise. The Ship We felt that the Ship, which is just over a year old, was spacious well appointed and offered excellent facilities for a 7-10 day cruise. The staff on board were always cheerful and helpful. Above all, they were excellent in the service they provided. Pre/Post Cruise We did not have a pre-cruise stay in Budapest but had a two day stop in Bucharest which was included in the overall cruise package. We had the benefit of two guided tours of Bucharest which gave us a good insight into the City and what it offers, and will probably think about a longer City break at some time. Food The food on board was plentiful, varied and freshly prepared each day. There was no excuse for being hungry with ample choices for breakfast, four courses for lunch and dinner, with afternoon tea and late night snacks for those that really got peckish. We took advantage of the opportunity to tour the kitchen with the head chef who explained the daily routines for ensuring that the excellent quality was maintained. Excursions These were well thought out and relevant to the theme of the cruise. The value of the excursions was considerably enhanced by the quality of the tour guides. On all our tours we had well informed, knowledgeable tour guides who had great personalities, a sense of humour, spoke clearly in English and were keen to ensure we got the most out of the visit. Service First class by all staff. Going again Have already booked another cruise with Emerald. Any Negatives We have a need for specialist diets and in this respect we had the menus on a daily basis marked up with all allergens. These were a bit confusing and we found the best course of action was to discuss with the Head Waiter at lunch and dinner, who was more than helpful in providing clarifications and ensuring that appropriate alternatives were provided. This did not always translate to shore excursions and in some cases the options were very basic and limited. Read Less
Sail Date October 2016
We chose this cruise because it was on a small ship and on a river - the Danube - which we have never visited before and which looked varied and interesting. The facilities looked luxurious and the package looked good value for money. ... Read More
We chose this cruise because it was on a small ship and on a river - the Danube - which we have never visited before and which looked varied and interesting. The facilities looked luxurious and the package looked good value for money. Everything lived up to our expectations and more. Emerald Sun is new for 2016 and a remarkable piece of naval engineering: much of the top deck structures raised and lowered to accommodate bridge heights and water levels. Our cabin was splendid - large bed, plenty of storage and hanging space, spacious en suite shower room and a miraculous balcony with a glass panel we could lower to be in the open air. We appreciated the Nespresso machine, too. Public areas of the ship are spacious and comfortable. I particularly liked the swimming pool which is small but has an infinity wave machine so you can swim against resistance as far as you like, but remain in the same spot - bit weird looking out at the river. Food is plentiful and varied with buffet arrangements for breakfast and lunch. Eggs and omelettes are cooked to order at breakfast and there's an endless supply of anything else you might want to eat. Lunch and dinner are both four courses and wine, beer and soft drinks are included with both. Tea and coffee are available all the time in the Horizon Lounge. I was a bit disappointed with the 'vegetarian' offerings but then I always am, believing that there are few chefs who can cater for veggies. I do eat fish, however, and there was always a fish dish. Perhaps the best thing about the whole trip were the shore excursions, with at least one each day included in the price. They are thoughtfully organised so you are back in time for lunch: this meant we spent hardly anything during the holiday. Entertainment was varied, if a bit predictable, but enjoyable nonetheless. Read Less
Sail Date October 2016
The ship was only a year old and was in excellent condition. Cabins were clean and well-appointed and the space was planned well. Beds were very comfortable and everything we needed was provided. Breakfast and lunch buffets were excellent ... Read More
The ship was only a year old and was in excellent condition. Cabins were clean and well-appointed and the space was planned well. Beds were very comfortable and everything we needed was provided. Breakfast and lunch buffets were excellent with plenty of choice for the mains, although dessert choices were limited. Dinners were served at table on most nights and were variable, but generally good. There were plenty of free drinks at meals and these were promptly refilled! Service was of a high standard. Staff were friendly, polite, helpful and efficient. There were plenty of activities and the schedule was highly organised. I was extremely impressed with organisation overall. Everything ran like clockwork. The included guided tours were excellent and very enjoyable. Extra trips were also superb - a wonderful Viennese concert and a visit to a Slovakian family for coffee - and I have already told many friends about these and how enjoyable they were. It felt as though everything possible had been thought of and done to make our trip memorable. Read Less
Sail Date October 2016
We couldnt fault our river cruise, everything was timed beautifully from being picked up at Munich airport to the transfer from hotel to Budapest airport. The food was excellent, bedrooms clean with a superb panoramic view from our cabin, ... Read More
We couldnt fault our river cruise, everything was timed beautifully from being picked up at Munich airport to the transfer from hotel to Budapest airport. The food was excellent, bedrooms clean with a superb panoramic view from our cabin, the ship very clean throughout and the crew were exceptional For us the river cruise is a much much better experience than a cruise ship. The trips were well thought out and planned even down to a special guide for the less abled. There was plenty of choice at meal times. Breakfast and Lunch being buffet with plenty of choice and dinner normally waiter service which consisted of five courses with a choice to each course. The crew were very friendly, friendly and always had a smile on their faces. We were in a cabin with a panoramic window which was ideal for the October weather. The window could be opened to half way down. I would opt for that sort of cabin again for our next river cruise Read Less
Sail Date October 2016
This was our 2nd Emerald cruise, this time it was The Danube cruise from Nuremberg to Budapest. We arrived at Munich airport to a well organised transfer to the ship. Slight delay boarding so we were well looked after with refreshments ... Read More
This was our 2nd Emerald cruise, this time it was The Danube cruise from Nuremberg to Budapest. We arrived at Munich airport to a well organised transfer to the ship. Slight delay boarding so we were well looked after with refreshments at a local hotel. The cabins on board are excellent, with a high comfort factor, very nicely appointed with large flat screen TV, hairdryer, robes. We were on a lower deck, with no balcony. It was fine, the window allowed river views so we could see the weather conditions! No engine noise, just some shuddering when docking. The lounge bar is very comfortable, although a personal preference would be for the furnishings off its sister ship. The sofas are very deep, not the best for short people and those with mobility problems. Staff are superb, regardless of department. Some are absolutely outstanding. The cruise director was excellent, informative & helpful. The restaurant, wow, what can I say, except I'm now dieting! The cuisine was amazing, great choice at all mealtimes, whether it be a light bight in the lounge or a 5 course Gala dinner. No complaints, only compliments to the chef, his team and restaurant staff. Always delicious wines to compliment both lunch & dinner. The included excursions were well organised, informative and enjoyable. However there were occasions when a member of our party could not participate due to mobility problems. This was usually due to being docked alongside other vessels and having to cross over boats. If it meant crossing from the sun terrace onto another boat, then there is no elevator to the top deck. Also other boats may not have elevators at all. We've already booked our next river cruise with Emerald, exceptional holidays. Read Less
Sail Date October 2016
First river cruise and loved it. Enjoyed the friendly atmosphere with crew and cruisers. Arrived in Nuremberg 2 days before sailing. Flew to Munich from Toronto. Took Flixibus to Nuremberg (2 hour drive). Ate some great food ... Read More
First river cruise and loved it. Enjoyed the friendly atmosphere with crew and cruisers. Arrived in Nuremberg 2 days before sailing. Flew to Munich from Toronto. Took Flixibus to Nuremberg (2 hour drive). Ate some great food (bratwurst and sauerkraut, pretzel, gingerbread) and drank some dark beer. Embarkation was smooth. Arrived at 2:30 p.m. by taxi (15 minute drive, 20 euros). Friendly welcome by crew members. The cabin was small but had good storage space. The lounge was big, quiet, a relaxing meeting place. I would sit in one of the comfy sofas with a cup of coffee from their beverage corner and write in my journal. The dining room had a variety of seating arrangements. A chance to socialize with other cruisers and have a great meal. The soups and cheeses were delicious. The entertainment in the evening was George the piano player or you could hang out in the front/outside of the lounge and enjoy the view. If it was chilly they had heaters over the sofas to warm you up. One evening they had a crew show, very funny. I enjoyed the shore excursions, informative guides. The tours were only a few hours so never tiring. Always time in the afternoon for a dip in the pool or a short nap. The best part was the crew. Love, love, love them! Great experience! Will be planning another river cruise with Emerald Waterways in the near future. Read Less
Sail Date September 2016
This was our first ever cruise of any kind and we had no idea what to expect. The booking was so easy and the pack that arrived with our boarding cards already printed and great information was impressive. My only complaint was that we ... Read More
This was our first ever cruise of any kind and we had no idea what to expect. The booking was so easy and the pack that arrived with our boarding cards already printed and great information was impressive. My only complaint was that we had to fly with Easy Jet which I thought was not impressive for such a costly holiday although we were given Speedy Boarder passes which compensated a bit! We were met at the airport immediately we got to the Arrivals area and whisked away in a car to the ship. Embarkation was so easy and we were thrilled when we saw our cabin with the open air balcony with the amazing view of the Hungarian Parliament Building. On the first evening we were treated to a cruise to see the city by night. Every day was special in it's own way, waking up in a new place having cruised overnight was great and then daytime cruising towards the end of the week offered a relaxing way to see the river and the sights. The staff were wonderful especially Jana the cruise director who deserves a special mention. The local guides were fantastic, so knowledgeable and so proud to show guests around their cities. A visit to a Slovakian family home for an afternoon with coffee, cake and wine was one of the highlights of the week. Overall the food was really good, always fresh and well presented with plenty of choice and drinks whenever you wanted them with the meals. You can choose from tables of two, four, six and eight so it is easy to get to know other people on the boat. The evening entertainment was okay, perhaps the only thing that could be improved upon. We will definitely be looking to do another cruise and wouldn't hesitate to go back to Emerald Waterways. Read Less
Sail Date September 2016
We booked an Evergreen tour of Eastern Europe plus a river cruise on the Emerald Sun from Budapest to Amsterdam. We simply couldn't have been more satisfied or impressed! The ship was superb! The team running the ship were first ... Read More
We booked an Evergreen tour of Eastern Europe plus a river cruise on the Emerald Sun from Budapest to Amsterdam. We simply couldn't have been more satisfied or impressed! The ship was superb! The team running the ship were first class! The itinerary was great! We were particularly impressed with our Tour Director, Jana! She couldn't have been more helpful and obliging, and was always perfectly organised. Very impressive! Also the chef, Lemanya, was great - the food was wonderful. Also terrific were the fantastic wait staff. Just so efficient and helpful! The ship was very new, and the entire layout very well thought out! It included Australian power points. Plenty of cupboard space. Each room had a very nice bathroom, with a roomy shower. The enclosed 'verandah' was particularly good - it doubled as an inside sitting room and an outside balcony just by pressing a button to lower the top window. Pretty nifty! I highly recommend this ship and its entire ship's crew! You won't be disappointed! Read Less
Sail Date September 2016
We chose Emerald as a result of attending presentations by both Emerald and Scenic (same ownership). They said that Emerald was a step lower than Scenic in terms of luxury, but I would challenge anyone to fault Emerald for its comfort and ... Read More
We chose Emerald as a result of attending presentations by both Emerald and Scenic (same ownership). They said that Emerald was a step lower than Scenic in terms of luxury, but I would challenge anyone to fault Emerald for its comfort and a great cruising experience. Our cabin was large - a smaller one would have sufficed, but the extra room in the Owner's Suite was terrific. The food was excellent. We opted for the light breakfasts and lunches as it's so easy to overeat on a cruise ship. Dinners were fabulous ad while they were four course meals, serving sizes were just right - not too large. The crew were fantastic and provided terrific, very friendly service, led by a great hotel manager and cruise director. Excursions were thoroughly enjoyable and great learning experiences, particularly the visit to the Nazi rally grounds in Nuremberg. Most excursions involved walking tours with audio units so you could still hear the guide even if you wandered off a little. We appreciated the daily exercise. I cannot speak highly enough of the entire experience with Emerald. The only comment I would have is that it would have been nice to have had more time in Budapest. We did a Prague add on with Emerald before boarding in Budapest and we only got one day in this city. Read Less
Sail Date September 2016
We have now been on four river cruises and many many sea cruises. This experience with Emerald was the best ever. Why ? - The ship was always immaculate, the staff were always very pleasant and very polite. The beds were the most ... Read More
We have now been on four river cruises and many many sea cruises. This experience with Emerald was the best ever. Why ? - The ship was always immaculate, the staff were always very pleasant and very polite. The beds were the most comfortable and the cabins were great. The food was very good and variable, with alternatives if what was on the menu wasn't to one's liking. Plenty of seating with lovely picture windows and exceptionally attentive staff. The ship was always moored within walking distance of any town centre we were at and again very interesting tours and knowledgeable guides. Special mention must go to Jana the cruise director , George ( not the correct spelling ) on reception, Anastasia on the bar and Patric the singing waiter who has missed his vocation. We can't wait to go again and have already told numerous friends of our experience Read Less
Sail Date August 2016
All of the services were world class, housekeeping, tour director, bar and restaurant staff. Cabin was very clean and well appointed, but small, and the sliding door to the bathroom was awkward. We used the bicycles on several days, which ... Read More
All of the services were world class, housekeeping, tour director, bar and restaurant staff. Cabin was very clean and well appointed, but small, and the sliding door to the bathroom was awkward. We used the bicycles on several days, which was a great way to see more of the cities, however the bikes themselves were heavy and difficult to handle, with drag (pedal backward) brakes and a weird frame geometry. One suggestion for Emerald would be to provide a few higher end, lighter bikes for those passengers who are experienced city riders. The food was great, but a little much of a muchness after several days, and we found ourselves craving hot spicy Indian food on one of the evenings, so we went ashore to satisfy that need! We were reprimanded for bringing our own bottle to the table on one of the evenings, which is understandable, but suggest that Emerald introduce an optional corkage fee, for those special occasions when you want to bring something very nice to the table. Laundry iron-burned one of my shirts. No big deal, but don't give them anything delicate or precious to you to wash. Read Less
Sail Date August 2016
This was our 1st European River cruise (we were a group of 3 adult couples, late 60's-early 70's, all from Iowa) and we all loved our cruise. The cabin we stayed in (#328/Panorama Balcony Suite) was quite comfortable, and we had ... Read More
This was our 1st European River cruise (we were a group of 3 adult couples, late 60's-early 70's, all from Iowa) and we all loved our cruise. The cabin we stayed in (#328/Panorama Balcony Suite) was quite comfortable, and we had plenty of room to unpack all of our belongings. The crew was fantastic...very friendly, very helpful, very courteous. They took care of our every need. The day trips and guides were local and quite knowledgeable about the history of their city, and all walking tours and even some bus tours were included in our fare, along with all tips. Beverages were available for free at meals (wine, beer, soda, coffee, tea, etc.) and at other times were available either individually or you could purchase a drink package that was customized for your preferences (which several of our group did.) The food was excellent, with many choices for each meal. Breakfast and lunch were buffets, and each evening we had a sit-down full service, 4-5 course meal, with choices for each course. There are so many different cruise lines going to the same places, my wife did a spread-sheet so we could compare them all, and we chose Emerald which we felt would offer us the best value for our money. We were not disappointed in our choice. I would not hesitate to recommend them, and will no doubt use Emerald Waterways again! Read Less
Sail Date August 2016
We chose this cruise because it covered the areas we wanted to see over a two week period. It was very calming and the weather was great, the ship was only a year old and everything sparkled. The bicycles were fun and the organised ride ... Read More
We chose this cruise because it covered the areas we wanted to see over a two week period. It was very calming and the weather was great, the ship was only a year old and everything sparkled. The bicycles were fun and the organised ride was a good activity although the bikes could do with some maintenance. There was lots of activities to choose from and places to visit. There was fast and slow group tours to enable most people to participate. The cabin was quite big with lots of room to store belongings. The internet was a bonus being able to keep in touch with family and friends. The crew were wonderful, very attentive and nothing was too much trouble. The food was fabulous with so much variety, there was afternoon tea and supper for those who needed to eat all day and the service great. The last night cruise in Budapest with all the lights was a wonderful sight and a good way to finish off. It was a trip of a lifetime and we thoroughly enjoyed it. Read Less
Sail Date August 2016
Our travel agent recommended this cruise line..And it was an excellent choice. The crew of the Emerald Sun were great. Always smiling and helpful no matter what we wanted.In particular the cruise director, Jana, was terrific.She was ... Read More
Our travel agent recommended this cruise line..And it was an excellent choice. The crew of the Emerald Sun were great. Always smiling and helpful no matter what we wanted.In particular the cruise director, Jana, was terrific.She was extremely helpful and very well informed about all the cities and history. Entertainment was great. A zither player, Hungarian musicians and dancers and all the others were outstanding. The destinations were awesome. There was gentle tours for us that could not do a brisk walk. Everyone was accommodated. Food was terrific. There was so much variety and choices no one could have complained. My wife and I have nothing negative to say about the ship, the crew, or the cruise. The cabin was comfortable and if anything the bed was too big. We would have been just as happy with a smaller one. We are so happy we did this cruise and we would love to do it again. Read Less
Sail Date August 2016
Never wanted to go on a cruise. We like to do our own thing when travelling. Amsterdam to Budapest however sounded interesting and the Emerald Sun looked good. We loved it. You can join in or be by yourself. No pressure on the shore ... Read More
Never wanted to go on a cruise. We like to do our own thing when travelling. Amsterdam to Budapest however sounded interesting and the Emerald Sun looked good. We loved it. You can join in or be by yourself. No pressure on the shore excursions and enough on board information that you can go it alone. Time enough at every port of call. The staff were wonderful. Helpful, entertaining and very friendly. Have some great photographic memories of late nights at the bar. Buy a drinks package. Met a couple of interesting characters travelling by themselves and we all became good friends. We used the cruise as part of a months travel and we spent three days each in Budapest, Vienna, Prague, Belin and Brussels on our way home to Edinburgh. The last thing we did before we left the Emerald Sun was sign up for a cruise from Lyon to Avignon next April on their brand new Emerald Liberte Read Less
Sail Date August 2016
This was our first cruise, excellent way to see europe . The staff, the chef Andreas, the hotel manager Robert,the cruise director Ray, the reception staff Dgiorgie and Adria and when I could talk to the crew , our room 223 carer Mary Anne ... Read More
This was our first cruise, excellent way to see europe . The staff, the chef Andreas, the hotel manager Robert,the cruise director Ray, the reception staff Dgiorgie and Adria and when I could talk to the crew , our room 223 carer Mary Anne were all friendly and we felt we became friends with them although knowing the next passengers would also enjoy their attention to detail. The food on board was that good that we were very disappointed with the 4 and half star hotel in London , the Radisson Blu Edwardian -no comparison, we had to find a pub that could provide edible food .It was good to have the chance to meet fellow travelers at mealtime and at other excursions.We did enjoy meeting a local Slovakian family. I have always dreamed of seeing castles on the Rhine and would like to be able to take my grandchildren on such a cruise as well as my children Read Less
Sail Date August 2016
We took a Danube's Delight cruise with Emerald Waterways and enjoyed every second of it. We were picked up from Munich airport and taken straight to the ship, Emerald Sun, at Nuremberg. From the moment we set foot onboard, the staff ... Read More
We took a Danube's Delight cruise with Emerald Waterways and enjoyed every second of it. We were picked up from Munich airport and taken straight to the ship, Emerald Sun, at Nuremberg. From the moment we set foot onboard, the staff could not do enough to help us. We were welcomed with drinks and smiles, and taken to our cabin, which was a good size with a double bed and more than adequate ensuite bathroom. Having been on sea cruises before, with tiny cabins, our cabin on the Emerald Sun was a very pleasant surprise, both in terms of size and the included toiletries - shower gel, shampoo, conditioner, body lotion etc. The cruise took us down the Danube Main Canal to the Danube river from Nuremberg to Budapest. The first full day included stop offs in Passau and Regensberg, but we were happy to sit up top and watch the fantastic scenery go by. We also stopped at Linz and Melk before reaching Vienna, Bratislava and Budapest, where we had a full day in each city. At each city there was a walking and/or coach tour included at no extra cost, and fantastic, knowledgeable guides to take us around the sites, and outline the history of the area. We had small receivers with ear phones in our cabins and these were used for each tour, connected to the guide's microphone, so they didn't have to shout to be heard above other guides in the area. On board there was a lovely dining room, with a great range of meals for breakfast, lunch and dinner. We had two special five-course meals whilst on board, with exquisite food and wine. Again the staff were amazing in both their knowledge and service. In the lounge, there was a bar with a great range of branded drinks and a piano player providing entertainment. Drinks were included with meals but we chose to upgrade to a premium drinks package, so had unlimited drinks for an additional 19.90 euros per person, per day. Well worth doing. There was also additional entertainment with an Oompa band joining us for an evening in Austria and a Hungarian folk band in Budapest. The ship's crew also provided an entertaining show of sketches, tricks and songs one evening. We really enjoyed the cruise - more so than the sea cruise we had been on previously. There were a range of passengers on board from the UK, Ireland, the USA, Canada, Jamaica, Israel as well as other nations - a great mix who got on very well together. The age range was predominantly 40+, with some younger passengers but not many. We would definitely recommend this type of holiday to truly relax, see amazing scenery and explore some truly magnificent places. One of the best holidays we've ever had, in terms of service, destinations, accommodation and overall enjoyment. Read Less
Sail Date July 2016
We are experience ocean cruisers having taken 18 of them in different parts of the world. We've cruise on luxury, near luxury and premium cruise lines and we wanted to try something different. We were more than satisfied by our river ... Read More
We are experience ocean cruisers having taken 18 of them in different parts of the world. We've cruise on luxury, near luxury and premium cruise lines and we wanted to try something different. We were more than satisfied by our river cruise experience. Emerald staff were eager to please, help was everywhere, the tour guides were mostly very good (they use the same guides as Scenic). The ship is only one year old, beds were comfortable, storage was adequate, amenities were better than most lines and we did enjoy the pool. Dinner & lunch food were between very good to average. Breakfasts were very good. Included beer was very good but wine was only fair. Optional drinks were expensive. Surprisingly the crew show was quite entertaining. Local entertainment was fine. The enrichment tour of a visit to a home in Bratislava was a great experience. We also enjoyed the private concert in Vienna. Overall, we would take another river cruise with Emerald. Read Less
Sail Date July 2016
From start to finish this cruise is excellent. The ship is really impressive with amazing staff. The sihip Emerald Sun was built in 2015 and looks brand new. We had a panorama balcony suite on 2nd floor. These rooms are bigger than other ... Read More
From start to finish this cruise is excellent. The ship is really impressive with amazing staff. The sihip Emerald Sun was built in 2015 and looks brand new. We had a panorama balcony suite on 2nd floor. These rooms are bigger than other rooms we have had on other river cruise ships as the window is from floor to ceiling and can be lowered with touch of a switch. The ship has about 180 people onboard so it is easy to meet new people and make friends as you see them every day. There is a more friendly feel on a river cruise rather than an ocean cruise ship. Each morning we would open the window blind, lower the window and watch the world sail by while lying on the bed...magic. This is better than having a separate balcony area which sounds good but makes your room smaller. The cruise director Ray Bauer is a natural at his job, very knowledgable, friendly, always a joy to meet and talk to. Food was Michelin star quality at every meal. Inclusive with cost of holiday is wine, soft drinks or beer at lunch and dinner and guided walks at every destination. Highlight of the week for us was a private concert by Vienna Imperial orchestra in a beautiful room include tenor and soprano singers. We had to pay for this extra but well worth it. We will definately book again with Emerald Waterways a totally professional organisation. Read Less
Sail Date July 2016
This was our second cruise on the Emerald Sun. Having done the trip from Budapest to Amsterdam we now wanted to complete our experience of the Danube by sailing from Bucharest to Budapest. This enabled us to tick off several more countries ... Read More
This was our second cruise on the Emerald Sun. Having done the trip from Budapest to Amsterdam we now wanted to complete our experience of the Danube by sailing from Bucharest to Budapest. This enabled us to tick off several more countries including Romania, Bulgaria, Serbia and Croatia as well as revisiting Hungary. The Emerald Sun was as enchanting as it had been in 2015 and several small improvements have made it even more enjoyable. For example the power jet in the pool is a real challenge. We find it hard to find fault with anything. The organisation is superb throughout and if anything does go wrong due to events beyond Emeralds control there is always a fall back plan available. We had a grand balcony cabin which was well equipped and advantage is taken of every inch of space with drawers and cupboards in unexpected places. Clientele is mainly British and Australian together with a sprinkling of Canadians and Americans. Read Less
Sail Date June 2016
We chose this cruise in order to enjoy the tranquillity and easy pace of a river cruise and multi city stops down through the mighty Danube and it ticked every box. As experienced cruisers we knew what to expect and all our expectations ... Read More
We chose this cruise in order to enjoy the tranquillity and easy pace of a river cruise and multi city stops down through the mighty Danube and it ticked every box. As experienced cruisers we knew what to expect and all our expectations were realised, from the cabin to dinning facilities, friendly staff and crew all of who went out their way to ensure a most enjoyable on board experience. All the meals were of the highest order from choice to quality and presentation, including the buffet breakfast and occasional buffet diner. The included shore excursions were a good mix of culture history and architecture with additional extra choices to suit all tastes. Lastly but not least we compared the itinerary and price with other cruise lines and found Emerald to be extremely competitive and the included premium drinks package was a real winner. Will definitely use Emerald again for my next river cruise. Read Less
Sail Date June 2016
We had two days in Budapest on our own.Met at the airport and transported to the hotel by a smart representative. The Marriott Courtyard was in a great position and near to the hop on and hop off stop.On the day of embarkation we were met ... Read More
We had two days in Budapest on our own.Met at the airport and transported to the hotel by a smart representative. The Marriott Courtyard was in a great position and near to the hop on and hop off stop.On the day of embarkation we were met at the hotel with other guests and taken to the boat. All our luggage was handled for us and put onto the boat and later into our cabins. We had a light lunch provided and then taken to our cabins. The cabins were compact but very comfortable. The whole trip was really well organised and the daily tours were by good local reps. For the people who didn't walk so fast, there was a group for easy walkers. This was gently paced but you still saw everything the other groups saw. The dining was excellent and the service really good. The tea/coffee machine broke down but the staff simply got you anything you wanted from the kitchen. The machine was quickly repaired the next day. We went on to Prague. The rep accompanied as to Prague and the hotel was in a good position near Wenceslas Square from where everything was walkable. The stay included a walking tour of the city which we abandoned half way through as the pace was too fast for my husband. A mini bus was available for those that chose to leave and it took us back to the hotel, from where we went out on our own at our own pace. We really enjoyed the holiday but were pleased we took the extra days at the beginning in Budapest and at the end in Prague. Both were wonderful cities and very easy to explore on your own. Read Less
Sail Date June 2016
This was our first cruise, we chose it after seeing a advert and sending for a brochure. We flew to Budapest and were met at the airport and transferred to the ship where we were given a welcome drink and a light lunch was available. Our ... Read More
This was our first cruise, we chose it after seeing a advert and sending for a brochure. We flew to Budapest and were met at the airport and transferred to the ship where we were given a welcome drink and a light lunch was available. Our cabin was really nice and comfortable, very clean. The ship was spotless and everything looked so nice. We met our cruise director Jana who filled us in on activities for the next day. We had time on the first morning to have a tour round Budapest. The food on board was excellent a really lovely selection. The entertainment on board was good, the best evening was the staff show, very entertaining. The service was excellent, nothing too much trouble, such happy and charming staff. The walking tours were really good and the guides very knowledgable and it was nice to have some free time to explore as well. Our highlight was the concert in Vienna, such a lovely setting and talented musicians. Disembarkation went very smoothly so well organised and no trouble.. A very enjoyable trip Read Less
Sail Date June 2016
Worth staying in Budapest before sailing as so much to see.Great welcome when we arrived on board and it was good to chat to some of the outgoing passengers. The ship is only a year old, very modern and impressive.The cabins are just as ... Read More
Worth staying in Budapest before sailing as so much to see.Great welcome when we arrived on board and it was good to chat to some of the outgoing passengers. The ship is only a year old, very modern and impressive.The cabins are just as described in the brochure and very well planned. Shower etc worked very well.The window system makes the indoor sitting are double up as a balcony.it was the newness of the ship which was one of the attractions for us. The food was fantastic at every meal, only complaint is that we both put on half a stone! The entertainment was varied and good.The excursions were well organised and used excellent guides.There was also some optional tours with the concert in Vienna being the highlight for us.The service from the crew was excellent .Our Cruise Director was full of enthusiasm and was an excellent communicator.The age ratio of the passengers was at the mature end and it was adults only. A good mix of Brits,Americans, Canadians and Australians. We would go again definitely with Emerald but on a different river such as the Douro in Portugal .It is such a great way of seeing places without the packing and unpacking. Read Less
Sail Date June 2016
Honestly, we chose this cruise line because it was less expensive than some of the other luxury river cruise lines and because it had very good reviews overall. We were not disappointed all all and are very glad we chose Emerald Cruises ... Read More
Honestly, we chose this cruise line because it was less expensive than some of the other luxury river cruise lines and because it had very good reviews overall. We were not disappointed all all and are very glad we chose Emerald Cruises and the Emerald Sun. The cruise was a great value and we didn't feel like we missed out on anything by paying a lower rate. The facilities and public rooms aboard the Emerald Sun a very nice and have an elegant look and feel. Our cabin was great...no complaints at all. They manage to squeeze a lot of room and amenities into a small space and still give us plenty of storage for our things. We really liked the cabin-wide picture window that lowered half-way down to let the outside in. We didn't miss a balcony at all and think this is a much better way to maximize space. The crew worked very hard to give us a good experience and almost all of them were very friendly. The food was basic, but was well presented. One thing to note...if you're looking for the typical big cruise line food extravaganza with midnight buffets and unlimited food all day, this may not be for you. Food was available only during breakfast, lunch and dinner, which was fine with us, but may not be for everyone. Of course there were bar, coffee, and soft drink services available throughout the day. Ports of call on this cruise were quite lovely. I love the walking tour concept...it's a great way to get a feel for a location. The headsets they have for the walking tours are great also, allowing you to hear the tour guide even if there's a lot of noise in the area. The only stop on our cruise I didn't care for was Bratislava, which feels like a place that wants to be a tourist destination, but doesn't know how to do it yet. I also enjoyed going through the locks, I think there were more than 20 of them on the portion of the Danube we travelled...very interesting thing to experience. Read Less
Sail Date June 2016
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 4.7
Dining 4.0 4.2
Entertainment 4.0 4.0
Public Rooms 4.5 4.7
Fitness Recreation 4.0 3.9
Family N/A 3.9
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 4.5 4.3

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