8 Emerald Waterways Emerald Sun Cruise Reviews

We chose Emerald at the suggestion of friends who had sailed a different itinerary in Europe. We were suppose to sail out of Amsterdam on the Emerald Dawn on Aug 18. We were informed a week early that we would now be on the Star. A few ... Read More
We chose Emerald at the suggestion of friends who had sailed a different itinerary in Europe. We were suppose to sail out of Amsterdam on the Emerald Dawn on Aug 18. We were informed a week early that we would now be on the Star. A few days before sailing and a day before we were flying to Amsterdam, we were informed that Emerald had NO boats on the Rhine. We were told we'd be put up in a hotel, but we had to e-mail everyone to find out which hotel. We got that information from our travel agent eventually, but NOT anything from Emerald. They had failed to ensure having boats on the Rhine even when it was apparent the river levels were dropping. Really negligent after knowing for weeks of potential problems. Friends who were sailing with Viking only had a small inconvenient bus portage, but we were put up in an airport hotel in Amsterdam for two nights followed by a flight to Vienna and then bused up to Melk missing the entire Dutch countryside and the entire Rhine River valley, etc and basically wasting three days with the exception of a evening canal cruise in Amsterdam. In fairness, Emerald did offer full refund or credit for our cruise, but at a much too late date and we had pre-booked hotel, transportations and events in Amsterdam, Budapest and London as had many others who did sail. The boat was exactly half full at 91 passengers. I cannot imagine how full the public areas would have been if half had not cancelled. The staff and crew were amazing as were all the free tours we took. It did seem odd that the Captain did not attend his farewell dinner though. We had the 'premium drink package' which was quite overpriced, but convenient. Now for the food. In a word, it was lousy. Everything was oversalted and tough. The breakfast was ok. I've had better omelets at any restaurant. Lunch was boringly the same most days and items off the menu again, salty. Unlike every cruise and all inclusive we're ever been on, dinner menu was dreadful. Small, overcooked, over salted items. I've never seen more food returned anywhere. (Note- we started from Melk on the Star, but even then had to pack and ended up on the Sun and both kitchens produced the worst food.) When boarding the Sun and being introduced to the chef, we thought things may improve. It did not. Common areas including bar, pool, fitness were great, albeit we were half full. Lastly, when what seemed like half the passengers were coughing after the second day aboard the Sun, we found the A/C vents were covered in mold. Only after reporting, taking photos and insisting on action the next day did anyone deal with this issue. Interestingly, they then dealt with all the cabins. To sum things up, the boat and crew were amazing, but communications by Emerald management AND the food was dreadful. Read Less
Sail Date August 2018
First time cruising on a ship. Saved a lot of money for this. Looked like a good deal free air fare 150 E credit. We arrived a day earlier than the cruise to allow for jet lag to wear off a bit only to be informed by the hotel that are ... Read More
First time cruising on a ship. Saved a lot of money for this. Looked like a good deal free air fare 150 E credit. We arrived a day earlier than the cruise to allow for jet lag to wear off a bit only to be informed by the hotel that are cruise would Br be leaving for another day as the ship could. Not sail into Budapest. A shock hearing this from the hotel and not the cruise line. So we were bused to our next stop Bratislava. We got on the boat a day later. Nice cabins lower deck level 1. Boat full. My wife and I are 54 years old. Average age on boat 70 plus. Even though we attended a emerald cruise event in our city after booked and specifically aske the age range and was informed that lots of 40 and 50 year olds were in these cruises. Crew were excellent in every way. Sailed for 4 days back and forth the last days in and out of Austria only to find when we got back from a really poor and expensive excursion on the Thursday that the ship could not go on. We had a few choices. Stay with the program and BUS around nd in and out of hotels. Meaning lots of unpacking. Hotel meals etc. Or they would fly us home. We had already extended our flight to accommodate extra days with friends at the end of the cruise so that was out. They would only compensate for seven days of lost travel. Web in fact we lost 10 nights. Saw an interesting note on this site in June emerald having water issues but did not bother informing passengers ahead of time. As well you can tell me the ship did not realize they’ve ever not traveling on a river past 5 days. Food was not 5 star. 3.5 at best. Lots of same old for breakfast and lunch. Don’t stay in the lunch or dinner room past the allotted hours or they would flash the light for you to get out. Having them boost about unlimited beer and wine for lunch and dinner is a joke. Draft beeer , one brand. A few glasses maybe but you only have a just over an hour and get out of the room. Fitness rom hold maybe two people. Emerald failed. Expensive excursions that are not included are a rip off. We are still in Europe after paying a lot of money to see things the cruise line failed to provide . Did not expect have to play travel agent for 10 days , truly is a crime. If you plan a summer cruise and don’t get to do it. don’t do it book with another company later on in the year if you go. Not with Emerald as they do not care about their customers just the booking. Poor planning all around. Read Less
Sail Date August 2018
we chose this cruise because it was two weeks and ended in amsterdam. I will start with the food i like my food and expect it to be of good quality and sufficient meat fish and vegetables. It was none of the above the fish and meat ... Read More
we chose this cruise because it was two weeks and ended in amsterdam. I will start with the food i like my food and expect it to be of good quality and sufficient meat fish and vegetables. It was none of the above the fish and meat were meager portions with miniscule vegetables which were often just a squeezed paste on the plate, and the sauce was just three or four dots on the plate and gravy when mentioned was brown scrape on the plate. Desserts were always with cream cakes etc if you like cream you will enjoy and squirty cream every where Breakfast ok lunch and dinner as above. One thing i will say here is that in the uk emerald are offering unlimited drinks package . That is rubbish it is only spirits and cocktails and the wine that is produced at the lunch and dinner which is included in the ordinary package and is free, it is marketing scam, Entertainment was piano player which was good and a couple of nights extra guests performed. What they do not tell you is that the lovely top deck is out of bound for three quarters of the cruise due to low bridges Read Less
Sail Date June 2018
-Little information available prior to departure for the whole trip. Inappropriate boarding information made available to us -Change of ship received by e-mail on day of departure when I requested location to board. -Spouse and myself ... Read More
-Little information available prior to departure for the whole trip. Inappropriate boarding information made available to us -Change of ship received by e-mail on day of departure when I requested location to board. -Spouse and myself had to carry our own bags onto pontoon next to ship upon arrival prior to being taken care of by attendant. Rushed on-board welcome although we were ahead of time. -Dining and wine experience is below average compared with what I have received on prior cruises with other companies and hygiene practices require improvements. Repetitive limited daily buffets where passengers were touching food with their hands and about 40%++ of passengers were sick during cruise. -Service below what to be expected, if you did not ask repetitively, you did not get. -Cabin was very clean. -Upper deck on ship was closed for about half of trip duration. -Disembarkation activity at end of trip was well organized. Read Less
Sail Date September 2017
We sailed on 13th sept 2017 We chose this cruise from Bucharest to Budapest because of the itinerary and we were not disappointed. The various trips out and the insight into the history was excellent. We were supposed to be on Sky ... Read More
We sailed on 13th sept 2017 We chose this cruise from Bucharest to Budapest because of the itinerary and we were not disappointed. The various trips out and the insight into the history was excellent. We were supposed to be on Sky but it was changed to Sun, which was no problem as the ships are identical. The ship itself was spotless, every one of the crew was helpful and polite. The shiny surfaces, glass and mirrored surfaces did take a bit of getting used to, and could be a bit of a problem especially the stairs where we saw a few near accidents. The balcony suite was fine, always kept immaculately clean by Darko. Plenty of hanging storage as the safe has now been moved. The dining experience however was nothing like as advertised. The dining room itself is extremely noisy, and the only way to converse with fellow passengers is to shout, making it an uncomfortable experience. The food was to say the least disappointing and not at all as represented in the brochure. I have to say however, a fellow traveller who had recently been on Sky said the meals on there were excellent. Portions were extremely small, bland and unappetising. Several guests felt they had to order double to be satisfied. A starter of meatballs should not only consist of one meatball, neither should the cheese board consist of three tiny cubes of cheese with a similar thumbnail size of chutney and no crackers. We flew KLM Manchester via Schiphol threw Emerald. When we arrived in Bucharest our luggage along with quite a few other couples failed to arrive. We duly filled in the claim form, went out into arrivals to find all the transport had gone. Ourselves with one other couple after landing at 1.20pm had to wait until 5.20pm for transport, despite the Emerald rep telling us first of all it would only be 10mins. She then asked us to wait for the London flight promising us to be first on the transport. We were then totally ignored when the transport arrived but managed to tag on at the end. When we got to the hotel our cruise director Yana took details of our lost luggage, but after that showed no interest in it unless we asked her. We were not informed the night after when it arrived and the following morning it had disappeared again, thankfully found on another floor!! As a result of this we went from Wednesday morning till Saturday afternoon in the clothes we stood up in. Yana did say on the Friday, again after asking what we should do, that we had €100 each for necessities. This experience soured what should have been a very enjoyable holiday. Read Less
Sail Date September 2017
Chose because we thought it was more upmarket than others and paid over £4000 for 2. Cruise director and waiters tried hard but were let down by company procedures on food and visits. Chef found it hard to deviate from the company ... Read More
Chose because we thought it was more upmarket than others and paid over £4000 for 2. Cruise director and waiters tried hard but were let down by company procedures on food and visits. Chef found it hard to deviate from the company pictures of plates of food that they showed us when we complained. Chef found it hard to understand that spice and gluten were not to be included in our diet. 3 conversations later we started to make some headway. However, their interpretation of gluten free items particularly cakes and bread left very much to be desired. Suggest you take your own! There were too many days moored alongside other river boats. When you have one either side, why do you need a panoramic balcony stateroom? The cabin goes into semi darkness and you just as well be below water line! What is a balcony? Be careful if you think it is where you can sit outside (cabin side) and watch the river flow-it is not. It is a large window and 2 chairs and a table inside your cabin. The highlight was going to be kerkenhof gardens. We were allowed 2 1/2 hours there only! The captains gala dinner was a non event..no different from any other dinner, except, you were presented with a splash of some fizzy wine that just wetted the bottom of the glass-same both dinners-pathetic. Read Less
Sail Date April 2017
We chose this cruise as we had not done a river cruise before and the Delights of the Danube for seven nights seemed to be just what we were looking for. However, we were very disappointed by the poor quality food and lack of choice, fine ... Read More
We chose this cruise as we had not done a river cruise before and the Delights of the Danube for seven nights seemed to be just what we were looking for. However, we were very disappointed by the poor quality food and lack of choice, fine dining it was not and on a cruise you expect the food to be memorable, this was for all the wrong reasons. The dress code of smart casual for dinner was not adhered to with many passengers wearing shorts, t shirts and flip flops in the dining room. Such attire is fine in the day, but not in the evening and is not acceptable. The food, poor entertainment and dress code are areas that need to be improved in order to get returning customers. I am afraid that we will not return to cruise with Emerald and from speaking to many of the British passengers it seems that many share my views. An expensive cruise that offers very poor value for money Read Less
Sail Date September 2016
Trip of a lifetime for 2 ladies in late 60s. We had researched well and decided on a river cruise from Amsterdam to Budapest. Modern boats with excellent food , wifi, brilliant tv system great cabins with balconies. The first week was ... Read More
Trip of a lifetime for 2 ladies in late 60s. We had researched well and decided on a river cruise from Amsterdam to Budapest. Modern boats with excellent food , wifi, brilliant tv system great cabins with balconies. The first week was superb and exceeded our expectations.the low water level on the Danube then made it impossible for our boat to continue. We were offered a flight home or transfer to an equivalent boat. We chose the latter. Well the staff and food transferred with us - excellent- but the Boat was by no means equal- virtually no wifi ( imperative as my companions husband was in Peru on business), no English TV, poor cabins with sofa beds and stained carpet, poor plumbing. We complained on board as did many other guests and were assured we would be contacted upon our return home- total silence! Several letters were exchanged and we were offered 5% off our next cruise by very arrogant customer service personnel - totally unexceptable- this cruise was £3.800 each! Family bereavement unabled us to continue our dialogue and take the matter further but future travellers beware. Read Less
Sail Date July 2015
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 4.7
Dining 4.0 4.2
Entertainment 4.0 4.0
Public Rooms 4.5 4.7
Fitness Recreation 4.0 3.9
Family N/A 3.9
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 4.5 4.3

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