Sail Date: August 2017
I had been to Germany on several occasions and wanted to show my wife some of the places I had been. We chose Emerald Waterways as it appeared to fit our requirements. Overall it was a pleasant holiday and the crew and staff on the ... Read More
I had been to Germany on several occasions and wanted to show my wife some of the places I had been. We chose Emerald Waterways as it appeared to fit our requirements. Overall it was a pleasant holiday and the crew and staff on the Emerald Sun are excellent. Breakfast and lunch are good with also the option of having a light breakfast and a light lunch.. Dinner was not an enjoyable experience, I fund the dinning restaurant far to noisy and on two occasions I had to send my food back as it was cold. I was told on one occasion when I returned my stak as being cold that if I ask for a medium steak it would not be piping hot this i can accept but the chips that went with the steak should be hot. I think there should be two sittings to give the staff more time and also it would not be so noisy included excursions were overall good but do not buy the optional castle tour or wine tasting as they are a waste of money. So overall not a bad holiday but it could of been better. So sorry Emerald Waterways I do not think I will be going again foe a while. Read Less
1 Helpful Vote
Sail Date: August 2017
We cruised the Danube with Emerald in 2016 and enjoyed ourselves so much we booked the Jewels of the Rhine cruise for 2017. We were not disappointed, the Emerald Sun was the standard we would expect, the staff friendly and helpful and the ... Read More
We cruised the Danube with Emerald in 2016 and enjoyed ourselves so much we booked the Jewels of the Rhine cruise for 2017. We were not disappointed, the Emerald Sun was the standard we would expect, the staff friendly and helpful and the excursions well organised. My only comment would be at the beginning of the cruise I can only describe the standard of the food as variable. There may have been a problem in the kitchen as after the first couple of days, the standard stabilised and equalled that of our previous cruise. The cabin was clean and well maintained as were all the public areas. There is limited entertainment in the evenings with a musician and dancing every night but this is just a relatively small river cruise. Some nights there were quizzes or an additional musician and of course there was the Crew Show. We were certainly not bored. Would certainly cruiese with Emerald again Read Less
3 Helpful Votes
Sail Date: August 2017
My mothers friend suggested it! We went mother daughter trip, had an amazing time! Upon arrival in Iceland someone from Emerald was there to greet us and make transition to bus and to boat inAmsterdam so smooth! sailing the Rhine river ... Read More
My mothers friend suggested it! We went mother daughter trip, had an amazing time! Upon arrival in Iceland someone from Emerald was there to greet us and make transition to bus and to boat inAmsterdam so smooth! sailing the Rhine river was so enjoyable with so many sights to see! The excursions were catered to several levels of fitness so even those who had difficulty could enjoy the touring spots! Breakfast and lunch...so many choices available. Dinner was always delicious although smll for my appetite! The wait staff absolutely phenomenal!, couldn't say enough about our usually like Zulkipili, Padli and Dragana, as I'm sure all of the staff were so helpful and personable! Each and every staff from the dishwashers to the captIn were all so pleasant and receptive! The tour guides except for 1 were all amazing, well informed and attentive to all the people in the group! the ship was beautiful, except those darn silver shiny strips on the stairs, oh my when the sun shines they can blind you! Yes the ship was always kept clean, saw Eva and many others constantly cleaning and polishing and removing Anything dirty! The music was well done, thank you Benny! Iwould suggest some local music playing in the background, maybe on the bow seating area or topside! I can't say enough about the excursions, Emerald got you there and back with no problems and made everything so interesting and easy!! Read Less
2 Helpful Votes
Sail Date: August 2017
Great experience. The staff was exceptionally friendly and professional. The cabin steward Maya was efficient. The dining staff was cordial and made our eating experience fun. The function rooms were always well kept. The excursions were ... Read More
Great experience. The staff was exceptionally friendly and professional. The cabin steward Maya was efficient. The dining staff was cordial and made our eating experience fun. The function rooms were always well kept. The excursions were interesting and the tour guides were local and knowledgeable. The buses used for shore excursions were comfortable and equipped with seat belts. Checking in and out was quick, easy and efficient. The cruise was relaxing and thoroughly enjoyable and we are looking forward to repeating this experience in the future. Our only complaint was in the departure guide who took us to the airport. We were a small group of 11. We were dropped off at the entrance with absolutely no information on location of gates. The guide told us she had never been to that airport and was new. It would have been so helpful to know which level of this multilevel airport had our airline desk. Read Less
1 Helpful Vote
Sail Date: August 2017
Decided to try river cruising after many ocean trips. Interesting itinerary on the Main and Rhine rivers, with quaint medieval towns and lots of castles. Excellent guides on the walking tours. Unable to use sun deck for first few days ... Read More
Decided to try river cruising after many ocean trips. Interesting itinerary on the Main and Rhine rivers, with quaint medieval towns and lots of castles. Excellent guides on the walking tours. Unable to use sun deck for first few days because of low bridges on the Main, so outside space very limited. Pool area small but pleasant to sit in, gym extremely small! Evening entertainment was very limited - pianist or occasional film. Cabin and public areas were well maintained. Coffee machine in the lounge was well used produced better coffee than the dining room. Food was mostly a triumph of style over substance - nicely presented but disappointing food, bland and lacking in both quality and quantity. Included wines were of much better standard than the food. For a holiday costing as much as a high end ocean cruise, this is unacceptable. Will probably stick to the high seas in future! Read Less
1 Helpful Vote
Sail Date: August 2017
It's been my first river cruise and definitely not the last one. The ship was wonderful with professional crew members. Embarkation and disembarkation went smoothly. Cabin was clean and spacious with a very comfortable bed. Food ... Read More
It's been my first river cruise and definitely not the last one. The ship was wonderful with professional crew members. Embarkation and disembarkation went smoothly. Cabin was clean and spacious with a very comfortable bed. Food delicious and well presented with the staff always very attentive and helpful. Benny the pianist had us entertained every day. The shore excursions was up to standard and very enjoyable and interesting. A very well enjoyed River cruise and definitely going again with Emerald Waterways. I would recommend this company to whoever is thinking of carrying out a River cruise. I have done four ocean cruises before and it's completely different to a River cruise it's more relax with only 182 persons onboard. The ships on Emerald Waterways have an indoor headed pool which converts into a cinema in the evenings so you can relax watching a movie. The price you pay includes, cruise, excursións and drinks ( wine, beer & soft drinks ) during lunch and dinner. Read Less
1 Helpful Vote
Sail Date: August 2017
Oh dear, we hoped for so much more. We were promised it would be OK, but it wasn't. We know vegetarians are often forgotten, but airlines have got the hang of it, why not Emerald? Why put ham in the soup? Pollute the lentils with ... Read More
Oh dear, we hoped for so much more. We were promised it would be OK, but it wasn't. We know vegetarians are often forgotten, but airlines have got the hang of it, why not Emerald? Why put ham in the soup? Pollute the lentils with bacon or tuna. Why? It truly spoiled our trip. Every day we hoped the next day would be better. I wasn't. All the rest was fine. I have complained, so we will see where it goes. Come on Emerald. Get a grip. It's easy - no meat. Use standard veggie stuff, Linda MacCartney, Quorn. Make it easy on yourself. It's a wheel that does not need re inventing. The ship was as good as it could be given it is a river boat so ceilings are low, so noise levels are high. Crew were good, cruise director was great. Scenery good. Trips OK. Just the food ----- We are booked with a sister company and really worried the Group just have no clue. Read Less
1 Helpful Vote
Sail Date: August 2017
Wonderful cruise! I met the 8 day Danube River cruise, in Nurenberg. The port was easy to find, and my taxi was met with a greeter from the ship. Embarkation was easy, as it’s a small ship (regular river boat size), with a small ... Read More
Wonderful cruise! I met the 8 day Danube River cruise, in Nurenberg. The port was easy to find, and my taxi was met with a greeter from the ship. Embarkation was easy, as it’s a small ship (regular river boat size), with a small amount of passengers, so no one ever had to wait in line etc. The ship was pretty and clean. I got there early, so was invited to relax in the lounge, and enjoy a light buffet meal, until my cabin was ready. I had chose one of the two single cabins, as I went alone, and while it was narrow and small, it had a small window up high, and was comfortable, modern, and well equipped. The food was very good all the time, while not being over the top gourmet, and wine was complimentary at both lunch and dinner - a very nice addition. My fellow passengers were mostly middle aged, or older, British, Australian, Canadian and American, mostly, and very nice. The older people were really quite amazing - as you’d see them drinking, playing games, laughing, and chatting, until the wee hours of the morning, then, they’d be up first thing, bursting with energy, to get on the complimentary tours! One, thing, most tours started early - 9 ish, usually, which, for a Yank, with jet lag, and time change - (9 AM for me, was 2 AM), it was almost impossible to waken in time. Not sure why they were so early? As on vacation, one generally loves sleeping in a bit - perhaps to try and avoid the afternoon heat in August? Not sure. But my suggestion, is to try and arrive in Europe several days early, to give your body a chance to adjust to the time change. The ship was very comfortable and pretty. My favorite thing was the complimentary Cappuccino machines - available in the lounge and by the pool - fabulous - for coffee lovers! Also, the small, “eternity” pool, is wonderful for those of us who are swim addicts. The ship also offered bicycles, to ride near where we stopped, or even ride to our next stop, as two couples did. The rooftop deck was fabulous at night, to walk after dinner, stare at the passing sights, (particularly amazing in Budapest), or have a drink and enjoy the company of new friends. The employees were all just wonderful, and really made the experience, with the their smiles, laughter, helpfulness and friendliness. The entertainment was a bit homespun, which is expected on a small ship, with no actual theater, and a small number of passengers and crew - but this is not why people cruise the Danube, and I thought they did a smashing job, with games, and their crew performance - charming and funny. The tours were good as well - though there’s a LOT to see, so site exhausting. All in all - a thoroughly enjoyable experience, and I would go again, with this lovely company, in a heartbeat. Read Less
3 Helpful Votes
Sail Date: July 2017
My mum-in-law asked for this trip & what fun we 3 had- We were river rat virgins & look forward to the next one! The ship & cabins were stunning & pristine, dining delicious & imaginative. The entertainment was fun for ... Read More
My mum-in-law asked for this trip & what fun we 3 had- We were river rat virgins & look forward to the next one! The ship & cabins were stunning & pristine, dining delicious & imaginative. The entertainment was fun for all ages (21 to 81!) & the crew show not to be missed! We loved that we got to know the staff & they made efforts to get to know us & our preferences. My husband's birthday surprise was really well done. We did as many shore excursions as possible & loved the humorous history. The bike trip was very active & thank you for giving us speed choice in walking tours. We made lots of new friends & hope to visit with again. (Please start A loyalty program!) We appreciated minimal broadcasted announcements. Embarkation & disembarkation was super easy. We should have gone a day early to enjoy a Budapest thermal bath but did explore Nuremberg city center & War Memorial the last day of cruise & take a train to see/ sleep Munich & fly home. Read Less
1 Helpful Vote
Sail Date: July 2017
We choose this ship due to our travel agent with Vacations to go it was a great deal and was going to places we wanted to see .We will travel on this cruise line again .Ship was so nice and staff were very friendly they took of everything ... Read More
We choose this ship due to our travel agent with Vacations to go it was a great deal and was going to places we wanted to see .We will travel on this cruise line again .Ship was so nice and staff were very friendly they took of everything including going to airport & helping us get boarding passes. Our cabin was very nice & with lots of room .Dining was great wonderful food & GREAT staff to wait on us . Shore tours were well taken care of including going out of their way to send new devices to replace low battery ones . The tour guides were very wonderful they knew the area well & didn't hurry us through & gave time for everyone to get pictures .They lady in Budapest was a little hard to understand but good we saw lots of beautiful building & sites enjoyed all Read Less
Sail Date: July 2017
This was our 3rd river cruise. We chose EW over the leading River Cruise line in the U.S. market because we wanted a different experience all around and EW did NOT dissapoint! For starters, if you are not part of their pre-cruise ... Read More
This was our 3rd river cruise. We chose EW over the leading River Cruise line in the U.S. market because we wanted a different experience all around and EW did NOT dissapoint! For starters, if you are not part of their pre-cruise excursion, do not count on any communication from EW to find where you would find the ship on the Danube . If one did not use Emerald for airport transfer and were in Budapest prior to cruise, GOOD LUCK!! You're on your own. EW makes it "your" responsibility to call the ship and find out the port location! - The port location was the furthest from the city center and absolutely nothing to look at. Remember with this cruise one spends a full afternoon, evening, overnight, breakfast and lunch aboard the ship sitting on the Danube. - THIS WAS THE MOST ANNOYING aspect of our cruise: We always stay on the bottom floor because we spend very little time in the room just as when we are in a hotel and there is so much to see and explore outside of the room (in this case the ship)! If you are on the first floor there is a horrendous noise every time "anyone" on the ship flushes the toilet in their room. It's a loud pop and accompanied by a loud "waterfall" like noise. No kidding. Totally unacceptable!! How can EW market rooms in a floor that has this type of constant noise disturbance!? - Buffet food was mediocre at best and reminded me of the dorm cafeteria food in my college days. The only bright spot was the salad variety. On the dinner selections, there was not one main course item that I would ever remember as tasty or flavorful. Nothing had any flavor! Every dish was bland. - Very noisy dining lounge due to poor acoustic design. Another blunder by design engineers!! - Big crowds and not enough stations for the breakfast and lunch buffets. High passenger to host/waiter ratios. Only 6 or 7 hosts/waiters for about 180 passengers. I felt bad for all the staff on the dining room. THE ONLY BRIGHT SPOT: The staff in every department. From the Air dept. in Boston to the housekeeping crew to the captain. They do the absolute best they can and work very hard. Read Less
1 Helpful Vote
Sail Date: July 2017
My husband and I chose this cruise because we have been wanting to take a "refresher tour" of some of the stops our ship made. The remainder of the cities we visited were new to us. We especially wanted to tour Budapest, ... Read More
My husband and I chose this cruise because we have been wanting to take a "refresher tour" of some of the stops our ship made. The remainder of the cities we visited were new to us. We especially wanted to tour Budapest, Hungry. For personal reasons we weren't interested in taking a large, crowded, and hectic cruise ship for this trip. The pace is slower on the river cruise. The smaller number of passengers on board allowed us to meet many interesting people rather than just those at our dinner table. The tours of the cities were through enough for us to become familiar with the territory, and explore it on our own. The cabins are as comfortable as a large cruise ship cabin with the usual cabin services available. There was always a wide variety of food to choose from at every meal. I would not recommend a river cruise for children in that the tours and activities are better suited for adults. There is a small pool but not much else for children. Entertainment was planned with adults in mind. Our embarkation and disembarkation went smoothly. We had a wonderful cruise director. Were there any negatives? Well, it rained which limited time on the sun deck. Some of the city maps given to us (especially for Vienna) were not great resources for finding streets. Yes, we would take another river cruise as long as the stops on the trip are of interest to us. Read Less
1 Helpful Vote
Sail Date: July 2017
We chose this cruise because of the value and description of experiences. All which came true. The service on board was wonderful...like being in a luxury hotel while cruising the river. All the stewards and crew were high service and hig ... Read More
We chose this cruise because of the value and description of experiences. All which came true. The service on board was wonderful...like being in a luxury hotel while cruising the river. All the stewards and crew were high service and hig quality oriented. The food was devine. The excursions and tours were filled with tons of information, the guides all had personalities, and hit on the key highlights. Also, a perfect amount of time for site seeing on your own. The extra activities were phenomenal and worth it. The accommodations on board were wonderful and comfortable. We loved the automatic window balcony for an open air experience when we wanted. This was our first cruise and we definitely made the right choice on the river as it was an experience that we could not have dreamed. I highly recommend as the overall experience is something I would do again for sure. Read Less
Sail Date: July 2017
Emerald sets high expectations but then fails to deliver. On an 8 day cruise, the top deck was closed for four days. The food is satisfactory, but the service needs a lot of improvement. There was only one night of "local" ... Read More
Emerald sets high expectations but then fails to deliver. On an 8 day cruise, the top deck was closed for four days. The food is satisfactory, but the service needs a lot of improvement. There was only one night of "local" entertainment. We traveled through Germany, but only one lunch contained any local cuisine. A lot of minor issues detracted from the overall enjoyment of our cruise. The shore excursions were very good. Most of the tour guides were knowledgeable and very entertaining. During lunch and dinner, complimentary wine and beer are served liberally. If you are drinking something other than that, getting a first glass or even a refill is painfully slow. I contacted Emerald customer service and informed them of some shortcomings. Response time was very slow and did not rally address my concerns. The European river cruise is much better than ocean cruising, but overall I was not satisfied with Emerald. I Would be hesitant to book another cruise with Emerald. Read Less
2 Helpful Votes
Sail Date: July 2017
It offered the best value for the money and this proved to be true. My group loved the ship and the cruise! The staff was extraordinary especially the cruise director, Darren, and all the front desk staff but also the wait staff was ... Read More
It offered the best value for the money and this proved to be true. My group loved the ship and the cruise! The staff was extraordinary especially the cruise director, Darren, and all the front desk staff but also the wait staff was great, everyone so nice and friendly and pleasant, including the cabin stewards and just every employee made you feel special. The pianist Benny was amazingly talented and versatile and my group loved him! The ship is beautiful, the cabins spacious and light, it is all top notch! The food wonderful and especially enjoyed the fact that they included regional specialties at the meals! The two on board performances they had were so enjoyable too. The ports we visited were lovely and we all especially enjoyed the tea with the local family in Braislava. I really highly recommend the Emerald Sun to anyone wanting to river cruise in Europe! Read Less
Sail Date: July 2017
The crew handled the embarkation and disembarkation expertly. The only glitch was that my husband's baggage was set aside to the new passenger side at the end instead of the leaving passenger's. Not sure how this happened as they ... Read More
The crew handled the embarkation and disembarkation expertly. The only glitch was that my husband's baggage was set aside to the new passenger side at the end instead of the leaving passenger's. Not sure how this happened as they were together outside our door. The ship feels new and is organized very well. Unfortunately, it was cool and rainy so we didn't get to use the space at the top of the ship which would have been nice. The ship was always very clean as was the cabin. The cabin has a lovely full-length window that pulls down half way allowing for a balcony feel. The cabin is small as I imagine most are on cruises (this was our first cruise) but very well appointed and we felt very comfortable relaxing there when that's what we wanted to do. As I have food intolerances, there was a detailed menu sent to my room daily with the foods I could not have highlighted. This I considered above and beyond. However, the food was not always substituted - sometimes the offending item was just left out (ex. a salad with no dressing) and one night I was given a meal with dairy and gluten having been told it had none. Other nights, the meals had good substitutions. The lunch and breakfast always had lots of options so I never felt deprived at all. The shore excursions were excellent and we treated ourselves to the Viennese concert which was well worth the money spent. The service was exemplary and the crew always friendly and eager to please. The entertainment was spotty but we really didn't expect much in terms of that anyway. Read Less
Sail Date: July 2017
I had a group of 23 who wanted to do a river cruise of the Danube. Emerald offered the best value for the money. This proved to be absolutely true and my group all enjoyed it very much. The staff was absolutely great! The cruise ... Read More
I had a group of 23 who wanted to do a river cruise of the Danube. Emerald offered the best value for the money. This proved to be absolutely true and my group all enjoyed it very much. The staff was absolutely great! The cruise director, Darren was especially great for me to work with since I had a group to look after but everyone on the ship was so lovely esp the folks at the reception desk and all the restaurant staff and the biggest plus was also the wonderful pianist, Benny! talk about a terrific entertainer! he was great too! The two on board shows we had were so enjoyable. The food was lovely and had a lot of regional specialties which we all really liked. The ship is very lovely and my cabin very spacious. The ports were so nice especially loved the tea with local family in Bratislava and also we all loved Budapest. Read Less
1 Helpful Vote
Sail Date: July 2017
Have never been to Europe or on a river cruise. This trip was a dream come true, esp the 3 days prior to cruising in Prague. Pauline in Prague was just a sweetie and a fabulous tour guide. However was disappointed we were able to do our ... Read More
Have never been to Europe or on a river cruise. This trip was a dream come true, esp the 3 days prior to cruising in Prague. Pauline in Prague was just a sweetie and a fabulous tour guide. However was disappointed we were able to do our excursion of the Blanca Castle in Prague due to the lack of interest. Awaiting my refund for this excursion The staff/tour guides for Emerald Sun were excellent. The cabin was perfect for my roommate & me. Always clean, clean linens, extra touch of chocolate each night, great having our itinerary furnished daily, so through. Entertainment and activities were so much fun, staff joined right in. Service was excellent, furnished bottled water each time we disembarked. The food was delicious and I enjoyed the flexible hrs for breakfast. Met so many wonderful new friends from several countries. Enjoyed the walking tours as I saw so much more of Europe, the castles, churches, architecture and food. Enjoyed our Tea with a local family and their lifestyle. Darren was great informing us of Day to day events, so informative, The Commander, Captain & crew ensured we were safe and on schedule. Our ship was a perfect size. Was very impressed with how smooth our embarkation and disembarkation went. I didn't travel with children. My roommate has travel abroad on serval trips which help me tremendously. Again it was a dream of a little lifetime for me and I would definitely go again especially with this size ship and travelers. Thanks again Emerald Waterways for making this the best 70th Birthday present ever! You're the best!! Read Less
1 Helpful Vote
Sail Date: July 2017
Had a great week with Emerald Sun- Our ship was changed right at the last minute from the the Emerald Sky, because of water levels in the Danube being low. After looking at Emeralds website the ships are the same ?? We were a group of ... Read More
Had a great week with Emerald Sun- Our ship was changed right at the last minute from the the Emerald Sky, because of water levels in the Danube being low. After looking at Emeralds website the ships are the same ?? We were a group of six my mum and dad, who are in their 80's and not great on their pins, and dad is partially sighted. We hired two wheelchairs so they could be part of the holiday, otherwise they had intended to stay on board while my brother and his wife, and myself and my husband went of the excursions The boat is lovely lots of glass and mirrors and decorated throughout to a very high standard. The rooms are also lovely, with a great shower, comfy beds. Big picture windows that are floor to ceiling make the room feel spacious. The food is good, breakfast had the usual- hot, cold, cheese, cold meat, cereals, juice, porridge, pastries, bread and lots more. Lunch was buffet- always a joint/meat carved for you, selection of veg or salad, and desserts. Evening meal was waiter service- four course 5/6 on gala nights, not huge portions but is very beautifully served and if you want more just ask. It not like the sea cruises where its pile it high food. Would have been nice to have a small buffer in the late evening, just cheese and biscuits sort of thing. Evening entertainment is limited- The piano guy was very good, just a tad loud to hold a conversation in the lounge, but unfortunately there is no where else to go, other then the pool area, which has seating in the evening,, but is silent. Could do with an alternative lounge, or keep the piano down a bit until its later and dance time. The excursions where all good-and they accommodated the wheelchairs and always had a slower walking group. Lovely German Villages. Amsterdam was a treat, Cologne very interesting, and the villages full of cuckoo clock houses, some dating back to 1200's. My one disappointed was that after we had left Cologne, we had no sun deck, an area on the top of the boat with deck chairs etc. Such a shame, no where on the paper work does it say that this has to happen because of the low bridges on the Main river, it made the out side space very limited. And if you stayed on the boat you had to fight for an out side seat, or seat in your room, or by the pool. Sitting in the pool area was nice as it has glass on 3 sides so good panoramic views, but when its warm, out side would be better. They should tell you this is the case. The pool itself was a lovely little feature, small but with a jet to swim against if you wanted it, nice loungers, coffee machine, very pleasant after walking around on a hot day. Service was excellent- everyone was very attentive, nothing was to much trouble anywhere on the boat. We had a drinks package which was great, a coke otherwise is 3.40 euro's. I think Emerald are offering packages now as standard. We had assistance booked at both airports going out and back because of Mum and Dad, going out was very good, but very busy, having our own wheelchairs was a god send , otherwise we would have had to wait up to an hour for assistance! Coming home Munich Airport- no assistance was forthcoming as they said they had no record of it, but we could wait, again anything up to an hour and a half, .which time the flight should have been boarding, as we where stuck in a bit of traffic We went through using our wheelchairs instead but we were the very last people to check in, so we ended up seating all over the plan - not a big deal for four of us but my parents need help- any way as the BA flight only take card and my dad had them- we had made sure mum had cash to get a drink on the flight- but she didn't have a drink or anything- they are both diabetic- this is not a good thing. Any way they where fine just thirsty. All in all a great holiday with just a few niggles. Emerald cruise line is very good. I am 50 and felt it was for slightly older people, but never the less very enjoyable. Read Less
1 Helpful Vote
Sail Date: July 2017
We are not frequent cruisers and this is the first European cruise we have been on. My wife has had recent foot surgery and we were looking for an undemanding holiday. In all respects the Emerald sun met our expectations, with the ... Read More
We are not frequent cruisers and this is the first European cruise we have been on. My wife has had recent foot surgery and we were looking for an undemanding holiday. In all respects the Emerald sun met our expectations, with the exception of the dining. This was OK for breakfast and lunch but for dinner the chef had opted for style over substance, with smeared sauces on the plates and careful placement of food but the dishes were uninspiring. We also thought that as we were travelling through Germany that there should have been some German food on the menu. The cruise however was well organised with easy embarkation and excellent service from all the crew. Cabins were very comfortable and clean. The bar staff very friendly and the all inclusive drinks package included several single malt whiskies and other quality brands. Excursions were well run and included in the cruise price, this included a tour of Amsterdam canals on our arrival. There was a small swimming pool which was quite secluded and very pleasant, this doubled as a cinema in the evenings when the pool was covered. The evening entertainment was varied with a particularly good violinist one evening, the resident pianist was good but could have done with turning his amplifier down as conversation was sometimes difficult. Read Less
Sail Date: July 2017
Recommended by friends, have been on many ocean cruises and thought this would be a good change. Cabin, staff and route excellent except unable to use top deck on last three days due to number of locks and bridges to be negotiated. ... Read More
Recommended by friends, have been on many ocean cruises and thought this would be a good change. Cabin, staff and route excellent except unable to use top deck on last three days due to number of locks and bridges to be negotiated. Breakfast and lunch were buffet style and well presented and adequate. Dinner however can only be described as disappointing as it verges on nouvelle couisine. A real shock to the system in comparison to ocean going ships, especially considering the considerable extra cost of river via a visa ocean cruises. The daily trips were well organised and the guides of high standards Cabins were of similar size to ocean ships and owing to the newness of this ship, were very well designed and of high standard. Staff weee friendly and the cruise director was ever available and did his job in a very efficient and polite manner. Enjoyed all of cruise apart from evening dinner, afraid the seas and oceans will be getting my trade in the future. Read Less
Sail Date: July 2017
This was our first river cruise, and we chose Evergreen Emerald Sun cruise as we wanted a 7 night cruise ending in Switzerland. We could not fault this cruise. The staff were extremely professional, very friendly and helpful. The cruise ... Read More
This was our first river cruise, and we chose Evergreen Emerald Sun cruise as we wanted a 7 night cruise ending in Switzerland. We could not fault this cruise. The staff were extremely professional, very friendly and helpful. The cruise director was brilliant. She worked extremely hard day and night, and ensured everything ran smoothly both on the ship, day excursions, and nighttime entertainment. The cities we visited were great, with comfortable coaches and knowledgeable guides waiting for us at every stop. We did city walking tours, usually around the old towns, and also had free time to explore the cities on our own. If you want to rest, then day excursions are quite tiring, so some people stay on board the ship to relax. Some sailings are over night, so we often woke to find ourselves moored further along the river. The ship is very smooth, with very little movement felt, even at night while sleeping. A wonderful experience. Read Less
3 Helpful Votes
Sail Date: July 2017
Our first river cruise to mark a special birthday. Everything went well and exceeded all expectations. All went very smoothly from the moment we landed at the airport for the transfer to the ship. The check in was smooth and the ... Read More
Our first river cruise to mark a special birthday. Everything went well and exceeded all expectations. All went very smoothly from the moment we landed at the airport for the transfer to the ship. The check in was smooth and the staff very friendly and helpful. The cabin was well designed, very clean and had plenty of storage space. The food on board was excellent and there was a good variety at each meal. The cruise director was very approachable, informative on the places visited and good fun, which in turn led to a friendly and relaxed atmosphere on board. All the evening entertainment was first class, the resident pianist was excellent as were the visiting acts on the ship. All of the tours were well organised and the guides knowledge was extensive and they presented it in an extremely interesting way made easier with the use of the electronic device. Overall the trip was good value for money and I would recommend Emerald Cruises without hesitation and will be considering future trips with them. Read Less
Sail Date: July 2017
Our main requirement was the dates, which Emerald were able to offer us. The places we visited were very interesting but sometimes we were given too much information to take in. We would have liked more time to explore on our own. ... Read More
Our main requirement was the dates, which Emerald were able to offer us. The places we visited were very interesting but sometimes we were given too much information to take in. We would have liked more time to explore on our own. The lady who took us to Heidelburg castle was very verbose and overwhelmed us with information. The best guide was the one in Strasburg. We thought the en-suit bathroom was very cramped and we were directly under the gangplank which was very noisy. The entertainment in general was very good except for the quiz. The staff were always welcoming and helpful. Breakfasts were excellent, lunch not so good (too much pasta and the gnocchi inedible), and the salad bar was not big enough for the number of people. Dinner was very good except that the soup tasted the same each day although it was supposed to be different flavours! Desserts were very creamy and too sweet. Read Less
3 Helpful Votes
Sail Date: July 2017
this was our first cruise as my wife does not like the water. All the staff on the boat were very helpful and could not do enough for you they all seemed to enjoy their work. The boat was very modern. the food was excellent and a good ... Read More
this was our first cruise as my wife does not like the water. All the staff on the boat were very helpful and could not do enough for you they all seemed to enjoy their work. The boat was very modern. the food was excellent and a good selection. The day trips and the guides were very good and explained everything. The met us at the ship and gave commentary as we travelled along. On board there is a pool with a system to make the water flow so even though the pool is small you can swim into the flow without getting to the other end of the pool. there is hot drinks from the machines 24 hours a day and are included in the price. I would recommend the premium drinks package as it covers all drinks all day except champagne. I highly recommend this ship and all the staff. Had a great holiday. All tips are included in the price. Read Less
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.5 0.0

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