110 Emerald Waterways Emerald Sun Cruise Reviews

This was our very first cruise and we booked this cruise (Danube Delights) after reading reviews on the company and I can safely say it was one of the best holidays we have had. So much so that we have booked again for next year on the ... Read More
This was our very first cruise and we booked this cruise (Danube Delights) after reading reviews on the company and I can safely say it was one of the best holidays we have had. So much so that we have booked again for next year on the Jewels of the Rhine cruise. All correspondence with the company from booking to travelling was first class and we were informed about a week before sailing that the ship had been changed for operational reasons. We should have been on the Sun but were moved to The Sky. This did not matter in the least because all of the ships which sail this route are practically identical. Embarkation was really smooth after being picked up from Munich Airport and taken to Nuremburg by coach. We were offered a cocktail on arrival at the reception desk and then taken to our cabin by our Steward (Martin who was extremely polite and smiled all of the time and kept our cabin pristine) who explained everything we needed to know and our cases were brought from the coach for us and left in our cabins for us while we went to the lounge bar for a very welcome light lunch. The cabin was not as small as we were expecting and I can say we have stayed in top grade hotel rooms which were smaller. The cabin was immaculately clean and the bed was really comfortable. The bathroom was small as you would expect but the shower was a good size and the water was always hot. The "inside balcony" with its floor to ceiling window which can be lowered halfway meant that even if we were in the cabin we could sit and watch the stunning scenery go by. There was ample drawer and wardrobe space and the safe and fridge were free to use. The food was fantastic and it was easy to see that the chef used the best quality ingredients. We were also treated to local cuisines depending on where we were at the time. All waiters and bar staff were excellent and worked tirelessly. There was a resident pianist in the bar who was really good and we were treated to a visit by an Oompah Band in Regensberg and a Hungarian Folk Dancing group in Budapest. Other than that there was not much entertainment on board but we had gone for a relaxing holiday and enjoyed talking to other guests in the bar whilst having a drink. The passengers were from USA, Canada, Australia, Ireland and UK and all seemed to mix well. The shore excursions were very good and the guides excellent and they gave us enough freetime after the walking tours. The Tour Manager Nina, was excellent and made sure that everything ran smoothly. Disembarkation was smooth and well organised and we were transported back to Budapest Airport in coaches. We are now River Cruise converts. Well done Emerald !!!!! Read Less
Sail Date October 2017
We got a good deal on a mid-October cruise, so we jumped on it. We had a nice room, small, but quite adequate for the 8 days on the ship. We didn't stay in our room, other than to sleep at night, so we were fine. They planned out the ... Read More
We got a good deal on a mid-October cruise, so we jumped on it. We had a nice room, small, but quite adequate for the 8 days on the ship. We didn't stay in our room, other than to sleep at night, so we were fine. They planned out the room so that everything could be put away without bumping into anything. Suitcases of all sizes fit under the bed, good size closet with plenty of coat hangers and shelves, bathroom had several shelves behind a large mirror and large drawer under the sink. They had walking sticks available, slippers and bathrobes to use. They thought of everything. Although they had a pool and movie theatre serving popcorn, we didn't take advantage of either. Many people did though and we heard enjoyed both. Food was good, but the dining room was a bit loud. Plenty of beer and wine was served. We drink Savigaun Blanc and some nights they had it while others they didn't. Very inconsistent. Otherwise, the meals were varied and delicious. We found out that our week was the last for the season and we felt that they were purposely starting to run out of stuff. Evening entertainment was very good. We cruised the Danube on Viking and the entertainment on the Emerald was far superior. Many fun song and dance contests were going on, which made it lots of fun. We had a very active crowd on rhe ship. Our Cruise Director Barash, was fabulous...much better than the one on our Viking cruise. An excellent CD makes the trip much more enjoyable, which he did. Although the ship grounded during the middle of the night and we lost one propellor, there was open transparency and we were never made to feel that our safety was compromised. Our captain couldn't speak English, which was surprising to us, Barash always translated for us making sure we were informed. After a wonderful cruise on Viking, we were a bit concerned about Emerald. We were pleasantly surprised by the mix of ages and the different countries that people came from. We thoroughly enjoyed our cruise and would not only recommend Emerald, but we would definitely go on another cruise with them. Read Less
Sail Date October 2017
We wanted to see the cities on the itinerary. We found the easy walking group catered for our needs and the guides were all excellent and very informative. The dining facilities were very good with well balanced meals and a second ... Read More
We wanted to see the cities on the itinerary. We found the easy walking group catered for our needs and the guides were all excellent and very informative. The dining facilities were very good with well balanced meals and a second option for breakfast and lunch if needed in a quieter environment. The main dining room in the evening with over 180 passengers was impossibly noisy and it was difficult to hear the conversation at our own table. Could 'any time' dining be introduced which may lessen the large number of passengers who all arrived in the dining room at the same time? The Cruise Director and all Staff were very helpful and efficient - always had a smile and never tired of helping passengers where necessary. They were very polite at all times, which made it a pleasure to sail with this particular ship, as you really felt you mattered. The cabin was well maintained clean and tidy at all times and attention to detail by Maya our cabin steward was much admired. Her service was exceptional. Read Less
Sail Date October 2017
I saw a really good deal and wanted to cruise the Rhine, so we booked the 7 night, 8 day cruise to Basel. From the excellent welcome onboard to the end, we were very well looked after. The meals were good and so were the shore excursions. ... Read More
I saw a really good deal and wanted to cruise the Rhine, so we booked the 7 night, 8 day cruise to Basel. From the excellent welcome onboard to the end, we were very well looked after. The meals were good and so were the shore excursions. There were a couple of opportunities for my husband to go on an organized walk, there were bikes onboard. The staff were excellent, we were lucky enough to get the total drinks package, not just wine and beer at meals. We could have any drink on the menu. The waiters were not limiting any drinks, and we were very spoilt. We had the basic cabin but it was fine, it had a larger than a basic ocean cruise cabin, and the bathroom was more luxuriously decorated. The beds were very comfortable. We had rain in Amsterdam, but after a day or so we had good weather, and temperatures of 22C or so. I would thoroughly recommend Emerald Waterways and would not hesitate to go with them again. They are very good value for money. Read Less
Sail Date October 2017
The Emerald Sun is still a new ship with new shiny surfaces and pleasant decor that is attractive and comfortable. The staff are all welcoming and willing to do whatever is requested to make their contribution to the guest's journey ... Read More
The Emerald Sun is still a new ship with new shiny surfaces and pleasant decor that is attractive and comfortable. The staff are all welcoming and willing to do whatever is requested to make their contribution to the guest's journey being positive and memorable. The Tour Director Jana was exceptional in her local knowledge and advice and charming and engaging in talking to the full complement of guests. The waiting staff in the restaurant were all happy, friendly and willing to help in any way requested. The quality of the food was always outstanding with variety and flavours that were equal to any high quality restaurant. Wines served were excellent and one reisling was the best I had ever tasted anywhere! Our cabin on the lowest deck was still roomy, comfortable and had more than enough hanging and storage space. The room was always well prepared each day. The cruise line makes its ambition to ensure all travellers are fully satisfied, even to the point of providing exceptional alternatives when our boat was unable to sail for 2 days due to flooding in the Danube. The compensation was more than one would expect and contributed to a sense that this line is remarkable in placing passengers before profit. An outstanding effort. Read Less
Sail Date September 2017
We chose this cruise to see the part of the Danube we had not seen before. Whilst not as scenic as the upper river, apart from the Iron Gates, it still proved to be worth seeing. The whole trip came to life with the help of an excellent ... Read More
We chose this cruise to see the part of the Danube we had not seen before. Whilst not as scenic as the upper river, apart from the Iron Gates, it still proved to be worth seeing. The whole trip came to life with the help of an excellent Tour manager, local tour guides and a super itinerary. The ship is really well appointed, and the cabin layout well designed. The daily programmes interesting. The organisation of the ship is well managed apart from the wine service which calls for a dedicated wine waiter. Too often their Job was hampered by having to break off to serve wine. Some tables lucky and others not so. Food onboard well presented but the quality at times could be better ( Steaks need to be trimmed of a lot of fat). Breakfast service excellent and dishes replenished quickly. Lunch choice limited, but Dinner even more so. Reception team helpful and efficient, as were all the staff. Read Less
Sail Date September 2017
The cruise was preceded with a three day stay in Prague, at the 4* Hotel Grandium. This in itself was an absolute delight, excellent food, room, fellow passengers and our lovely Prague tour guide, Jakob. After our stay there, we were ... Read More
The cruise was preceded with a three day stay in Prague, at the 4* Hotel Grandium. This in itself was an absolute delight, excellent food, room, fellow passengers and our lovely Prague tour guide, Jakob. After our stay there, we were transported in a luxurious coach to embark the Emerald Sun at Regensburg. This was instead of Nuremberg due to the water level for the Danube being lower than usual and the ship didn't have the draft. The ship is very well laid out with spacious restaurant, superb cuisine, included wine and beer and ample opportunity to make new friends if desired. Our cabin, well appointed, a electrically operated full scale window, very comfortable bed, very adequate shower and storage. The entertainment was very good and original using local entertainers and even visiting local families and their homes. The staff from Captain to engine room staff were very courteous and welcoming, all English speaking and extremely helpful. Our entertainments manager, Nina was a pure delight, she was so hardworking, funny, a real beauty and very supportive and kind. The shore excursions were very interesting and well planned. We had a wonderful evening meal in a palace with traditional dancers and music. We also went one evening to a Strauss Chamber music event, again in a palace in Vienna - marvellous! We would certainly use Emerald again and would recommend it to you based on the experience my wife and I had. Read Less
Sail Date September 2017
We choose this cruise for the dates, itinerary and value. The staff was very welcoming and accommodating. One of the first evenings we asked the bartender for limoncello and he did not have any. The next day the food and beverage ... Read More
We choose this cruise for the dates, itinerary and value. The staff was very welcoming and accommodating. One of the first evenings we asked the bartender for limoncello and he did not have any. The next day the food and beverage manager asked if there was anything we needed and we said that we were disappointed by the not having limoncello on board. We told him we had 12 people who would order it for the next 12 days if he had it. When we arrived in Cologne Germany he went and bought 4 bottles for the rest of the cruise. What service! The shore excursions were very informative. The first couple of tours we took the Emerald Active group and found that we saw more but had a hard time taking photos and keeping up with the rest of the group. The middle group was the best for us. We were taken off the ship for two days because of high water and Emerald bused us to Vienna for two nights and three days. What a wonderful experience. We will travel with Emerald again. Read Less
Sail Date August 2017
We chose this cruise because we liked the route and loved the price. The Emerald Sun is a visually stunning ship. Our cabin was well positioned and the panoramic windows were a great asset to have. The dining room and lounge were well laid ... Read More
We chose this cruise because we liked the route and loved the price. The Emerald Sun is a visually stunning ship. Our cabin was well positioned and the panoramic windows were a great asset to have. The dining room and lounge were well laid out spaces and designed to encourage interaction between guests. The space at the front of the ship was an awesome place to watch the world go by. Our Cruise Director, Jana, was cheerful, personable and extremely professional. She is the best Cruise Director we have ever seen. Activities were well planned and the tour guides used by Emerald were well-trained and very knowledgeable. The only thing that could be improved was some small details in both the lounge and the dining room. The bar staff were at times slow to notice that guests need a drink. The piano player in the lounge at times played too loud for comfortable conversation to happen. The dining room staff occasionally reached across another person to set a plate down, even if there was room to go behind and serve the plate properly. These are small complaints and could be easily corrected with better training. The trip interruption due to high water levels was handled with awesome efficiency and attention to detail. We stayed two nights in Vienna at the 5-star Bristol Hotel, located in the center of Vienna. We were within walking distance of so many historic sites we couldn't believe our good luck. None of our originally planned activities were compromised by this unexpected change in our itinerary. Our trip couldn't have gone better. Read Less
Sail Date August 2017
I chose this cruise because it was an itinerary that covered a lot of ground and I chose Emerald Waterways because it was more economical than others I looked at and the ships are new. We spent three days in Amsterdam before the cruise, ... Read More
I chose this cruise because it was an itinerary that covered a lot of ground and I chose Emerald Waterways because it was more economical than others I looked at and the ships are new. We spent three days in Amsterdam before the cruise, staying in a wonderful VRBO apartment in the central canal area. We did a fun bike and brewery tour with Rodrigo and an interesting photo walk of Zaanse Schans with Roelof from With Locals, bought tickets ahead of time for Anne Frank House, Rikjsmuseum, and Van Gogh Museum. Everything was wonderful except the Van Gogh museum, which we found to be too crowded and difficult to find our way around. We located the ship with no problem and embarkation was a piece of cake. Our cabin #232 was not as tiny as I expected, clean, super comfy, with lots of storage in lots of nooks and crannies. The shower was surprisingly spacious (compared to many European hotels we've stayed in). The window that opens into a panoramic balcony was very nice, but in truth, we didn't spend much time in our room, so never really just sat there watching the scenery. The hallway was quiet at night, but there were often surprising noises when negotiating the locks, so I recommend ear plugs. The passengers were mainly Australians and Canadians, with a smaller representation from U.S. And U.K. And one couple from New Zealand I think! Everyone we met were happy to be there and very friendly. I think the average age was 70 to 75, but we met a few that were older than us and put us to shame for being active, healthy and fun-loving!! The staff and crew was, without fail, smiling and friendly, and seemed happy to be there. We found a couple of tables in the dining room where the service at dinner was not quick and efficient, but overall, we could not have asked for better service. Jana was our Cruise Director and I can't say enough good about her. She was friendly, efficient, personable, organized, etc, etc! We celebrated our 30th anniversary while on the cruise and she made it very special. The food was always very good; sometimes a bit bland, but there were many choices. - Breakfast could be a quick choice from the lounge or a more involved buffet in the dining room. There was one station for omelets, so could be very slow, but the buffet line had scrambled eggs, bacon, hash brown patties, yogurt, toast, pastries, fruit, etc, etc. - Lunch in the lounge had a couple of selections that sounded good, but we always went to the dining room. It was buffet style again with a full range of selections. Sometimes the line could be long, but it moved surprisingly quickly. - Dinner was one seating and a free-for-all as far as finding a chair goes. Sometimes we sat with our new friends and sometimes we made new friends! A menu was provided with several choices. Sometimes the options were unusual, but always tasty. The portions were on the small side, so we didn't leave the table feeling stuffed. There were so many opportunities to eat something, that we were never hungry (for very long)! We had onboard credit so used some of it for a beer and wine package. Wine and beer was included (and freely provided) with our meals and through our purchase of the package, it was included other times as well. We thought that having two more glasses of beer or wine during the day or evening paid for the package. We spent a lot of wonderful time on the top deck the first few days, and thoroughly enjoyed the scenery on the Rhine River. On the Main river, the top deck was closed due to low bridges and we really did miss being out there! The crew opened the deck when possible, but it was not open every day. So my advice is to get up there when you can! We also spent a fair amount of free time at the pool. On a nice day, the roof was open and after a hot tour through town, a refreshing dip was very welcome. At night sometimes the pool area would be converted to a theatre, but we never stayed for a movie. Our trip was interrupted by high water on the Danube. We were given options and chose to take a motor coach trip to Cesky Krumlov, followed by two nights at a fantastic hotel in Vienna. While we would rather that our trip had not been interrupted, Jana (and Emerald) dealt with the situation wonderfully. The river level was beyond anyone's control, but we were very happy with how it was handled. It was a very busy itinerary but also a nice mix between early morning calls and more relaxed starts. We had a walking tour in almost every port which covered the highlights of the location. We often had free time, but found that the tour had covered most points of interest, so just relaxed with a beer and/or snack. The best experiences were when the ship was docked within easy walking distance of the central town. In Nurmeberg and Vienna, the ship was a bus ride away, which was okay, but just not as convenient. Disembarkation in Budapest was handled very smoothly and specific to each cabin's request. We spent three additional days in that beautiful city at an AirBnB on Akadémia street. I highly recommend Emerald Waterways and this itinerary, but be prepared to be busy if you want to see everything! Read Less
Sail Date August 2017
This was our first river cruise. We boarded after 3 days in Amsterdam, which is a great city, by the way. It was well worth the extra time. We had a little trouble finding the ship as the one we were to board had been replaced by a sister ... Read More
This was our first river cruise. We boarded after 3 days in Amsterdam, which is a great city, by the way. It was well worth the extra time. We had a little trouble finding the ship as the one we were to board had been replaced by a sister ship. It was a twin, however, and offered a very similar venue and service. We were greeted with a nice drink, lunch and an easy check-in. The next couple hours were for unpacking and exploring the amenities. All was as advertised. The Emerald Sun is only about two years old, quite beautiful and offers all the modern amenities. My wife enjoyed the pool and exercise room, while I enjoyed the running track on the top deck and the sun chairs on sunny days. Over the next 15 days we found the staff to be very friendly and helpful, especially Yana who was the coordinator for all things touristy. I don't think Yana slept and was exceptional in a minor crisis when we were not able to pass under a bridge. She organized our stay in Vienna in a 5 Plus star hotel and arranged transfers, tours, meals, etc. without incident. She was exceptional to the very end.... of our trip....not us. Robert, the ship coordinator, was also very organized and always there to wave goodbye upon our departures and greet us upon our return. All of the staff were exceptional. The food was very good in my estimation. There were smorgasbord style meals for breakfast and lunch, and a gourmet meal in the evening. The staff moved meal times to accommodate our various activities and were always generous with the wine that was regional with our approximate location. The tables were placed so that those who wished to socialize could do so, and the more isolated types could isolate. There was also a more limited meal in another area for breakfast and lunch that offered peace and quiet, albeit a limited selection. I, personally, enjoyed the peace and quiet. My one complaint about the meals would be that the gourmet dinner took about two hours. I enjoy such a meal about once a week, but every night is a bit much for me. The food was of very high quality throughout. Our cabins were bright and clean with our trusty cabin keeper, Widodo, always available at any hour with a ready smile and chocolates on our pillow before bed time. I don't think any of the staff slept. The full wall of windows in our room provided a great view of the world as it flowed by, and the open air feature was wonderful on warm and sunny days. Sometime we were just happy to sit in our room and view Europe pass by, as if we were watching a travelogue. There were tours almost daily and extra tours if you wanted to pay a bit more. These were well organized and interesting with knowledgable leaders in each port. One could also opt out of an organized tour and create your own. As I do not always play well with others, on a couple of occasions I used the provided bicycles and toured villages along the route by myself, stopping for a nice coffee or local brew, feeling like one of the locals. The bikes were probably expensive but not a style I would have chosen. They did do the job however. Yana was very knowledgeable about almost everything and provided lectures on various subjects such as: coffee, facts and history about certain regions, and her end of the evening jokes weren't too bad either. Several times local entertainment was brought in to give us a taste of the local culture, such as Hungarian dancers in Budapest and an amazing violinist in Vienna. Although there were many highlights of the trip, the two that remain most outstanding in our minds was the private evening concert in Vienna in a room where Beethoven had once conducted a symphony, and the visit to a Slovakian village and the home of a Slovakian family. I came away realizing that we are all part of a world family no matter where we live. Good people are everywhere. In summary, this was an excellent experience. I would chose Emerald anytime, and would promote Yana to CEO. Read Less
Sail Date August 2017
We chose Emerald at the suggestion of the travel agent. We had given her a preferred time window and wanted balcony room. Room was fine, plenty of storage bathroom adequate, clothesline in shower came in handy. Staff were all friendly ... Read More
We chose Emerald at the suggestion of the travel agent. We had given her a preferred time window and wanted balcony room. Room was fine, plenty of storage bathroom adequate, clothesline in shower came in handy. Staff were all friendly and helpful. Jana a great cruise director. We were happy with how things were going and then the announcement of high water causing a issue. We were given the option of getting off and go in home or staying on the ship during the delay or following a modified itinerary and staying at a hotel in Vienna, all expenses covered by Emerald. We went with the itinerary and hotel in Vienna. The result was bus transport to our excursion, a two night stay at the 5 star Hotel Bristol with all meals included. The cruise line arranged all this for 160 passengers and an extra cruise director came to assist. I think almost everyone was as pleased with the resulting arrangement. When we returned to the ship after two days, we were told we will get a refund for the two days our itinerary was altered. That's going above and beyond. Entertainment onboard was offered by local artists on three occasions besides the piano musician and the campy but fun crew show. Optional excursions were available but we did the standard tours except Salzburg and a concert of Vienese music one evening. The passengers were a combination of Australian, Canadian US and Brits. A very enjoyable group. Would refer others in a minute Read Less
Sail Date August 2017
After doing much on-line research we chose Emerald for our first river cruise and it was the best decision. Our trip from Amsterdam to Budapest was fantastic. The ship was new, modern and kept very clean. We went with a below deck cabin ... Read More
After doing much on-line research we chose Emerald for our first river cruise and it was the best decision. Our trip from Amsterdam to Budapest was fantastic. The ship was new, modern and kept very clean. We went with a below deck cabin which was very spacious and comfortable. All of the crew were friendly and helpful, especially the Cruise Director. All of the ports, excursions, and sights along the river as we cruised lived up to our expectations and then some. The guides for the tours were all locals and were excellent. The food was very good and included local dishes from each port. We were especially impressed with the way Emerald handled the need to deal with two days of high water which caused a delay in allowing the ship to proceed. They provided coaches to take us to the scheduled tours, included an extra excursion at no cost, and put us up in a 5-star hotel in Vienna for two nights until the ship was able to catch up with us. They couldn't have been more accommodating and we were then even more pleasantly surprised when we received a refund for the two days we were not able to cruise. We met travelers from other cruise lines on our way home and they did not have the same positive experience. We will definitely go with Emerald again and highly recommend them. Read Less
Sail Date August 2017
We have just returned from the Emerald cruise from Amsterdam to Budapest. We spent 14 nights aboard the Emerald Sun. Cabin 220. The boat was clean, stylish, and had enough space to accommodate all our luggage etc. The balcony room was very ... Read More
We have just returned from the Emerald cruise from Amsterdam to Budapest. We spent 14 nights aboard the Emerald Sun. Cabin 220. The boat was clean, stylish, and had enough space to accommodate all our luggage etc. The balcony room was very clean, bright, and comfortable. The sun deck on top was large and comfortable, as was the lounge and dining area. We never had trouble getting seats. We sailed with mostly Canadians and Aussies, with several Americans as well, it was a great crowd. We made great friends. The on board entertainment was fun! Thanks Benny, for your talent singing and being a DJ. There was also a trivia night, disco night , and a crew talent show. All very fun. Janna was the cruise director and she was amazing. Always cheerful, treated you like you were her only concern when she talked to you. The excursions were all extremely well organized, busses and people were always in place. Tour guides were personable and knowledgable. I personally would skip Drachenburg Castle, although it's views of the Rhine were stunning. The concert in Vienna was amazing. I don't even like classical but it was really something to experience. The night cruise in Budapest was gorgeous, as was the Amsterdam canal cruise. At one point we could not continue sailing dues to high waters. Janna, along with Ray, another Emerald manager, had everyone transferred to Vienna for two nights. It ended up being fabulous. They made it seamless, there was no inconvenience at all! Then we got the river cruise gaurantee, which I didn't know I had, and are getting a refund for the two days we couldn't cruise. This was very impressive! My only only only first world complaint is that I didn't think all the dinners were 5*. I would highly recommend Emerald. Read Less
Sail Date August 2017
My mothers friend suggested it! We went mother daughter trip, had an amazing time! Upon arrival in Iceland someone from Emerald was there to greet us and make transition to bus and to boat inAmsterdam so smooth! sailing the Rhine river ... Read More
My mothers friend suggested it! We went mother daughter trip, had an amazing time! Upon arrival in Iceland someone from Emerald was there to greet us and make transition to bus and to boat inAmsterdam so smooth! sailing the Rhine river was so enjoyable with so many sights to see! The excursions were catered to several levels of fitness so even those who had difficulty could enjoy the touring spots! Breakfast and lunch...so many choices available. Dinner was always delicious although smll for my appetite! The wait staff absolutely phenomenal!, couldn't say enough about our usually like Zulkipili, Padli and Dragana, as I'm sure all of the staff were so helpful and personable! Each and every staff from the dishwashers to the captIn were all so pleasant and receptive! The tour guides except for 1 were all amazing, well informed and attentive to all the people in the group! the ship was beautiful, except those darn silver shiny strips on the stairs, oh my when the sun shines they can blind you! Yes the ship was always kept clean, saw Eva and many others constantly cleaning and polishing and removing Anything dirty! The music was well done, thank you Benny! Iwould suggest some local music playing in the background, maybe on the bow seating area or topside! I can't say enough about the excursions, Emerald got you there and back with no problems and made everything so interesting and easy!! Read Less
Sail Date August 2017
Great experience. The staff was exceptionally friendly and professional. The cabin steward Maya was efficient. The dining staff was cordial and made our eating experience fun. The function rooms were always well kept. The excursions were ... Read More
Great experience. The staff was exceptionally friendly and professional. The cabin steward Maya was efficient. The dining staff was cordial and made our eating experience fun. The function rooms were always well kept. The excursions were interesting and the tour guides were local and knowledgeable. The buses used for shore excursions were comfortable and equipped with seat belts. Checking in and out was quick, easy and efficient. The cruise was relaxing and thoroughly enjoyable and we are looking forward to repeating this experience in the future. Our only complaint was in the departure guide who took us to the airport. We were a small group of 11. We were dropped off at the entrance with absolutely no information on location of gates. The guide told us she had never been to that airport and was new. It would have been so helpful to know which level of this multilevel airport had our airline desk. Read Less
Sail Date August 2017
It's been my first river cruise and definitely not the last one. The ship was wonderful with professional crew members. Embarkation and disembarkation went smoothly. Cabin was clean and spacious with a very comfortable bed. Food ... Read More
It's been my first river cruise and definitely not the last one. The ship was wonderful with professional crew members. Embarkation and disembarkation went smoothly. Cabin was clean and spacious with a very comfortable bed. Food delicious and well presented with the staff always very attentive and helpful. Benny the pianist had us entertained every day. The shore excursions was up to standard and very enjoyable and interesting. A very well enjoyed River cruise and definitely going again with Emerald Waterways. I would recommend this company to whoever is thinking of carrying out a River cruise. I have done four ocean cruises before and it's completely different to a River cruise it's more relax with only 182 persons onboard. The ships on Emerald Waterways have an indoor headed pool which converts into a cinema in the evenings so you can relax watching a movie. The price you pay includes, cruise, excursións and drinks ( wine, beer & soft drinks ) during lunch and dinner. Read Less
Sail Date August 2017
Wonderful cruise! I met the 8 day Danube River cruise, in Nurenberg. The port was easy to find, and my taxi was met with a greeter from the ship. Embarkation was easy, as it’s a small ship (regular river boat size), with a small ... Read More
Wonderful cruise! I met the 8 day Danube River cruise, in Nurenberg. The port was easy to find, and my taxi was met with a greeter from the ship. Embarkation was easy, as it’s a small ship (regular river boat size), with a small amount of passengers, so no one ever had to wait in line etc. The ship was pretty and clean. I got there early, so was invited to relax in the lounge, and enjoy a light buffet meal, until my cabin was ready. I had chose one of the two single cabins, as I went alone, and while it was narrow and small, it had a small window up high, and was comfortable, modern, and well equipped. The food was very good all the time, while not being over the top gourmet, and wine was complimentary at both lunch and dinner - a very nice addition. My fellow passengers were mostly middle aged, or older, British, Australian, Canadian and American, mostly, and very nice. The older people were really quite amazing - as you’d see them drinking, playing games, laughing, and chatting, until the wee hours of the morning, then, they’d be up first thing, bursting with energy, to get on the complimentary tours! One, thing, most tours started early - 9 ish, usually, which, for a Yank, with jet lag, and time change - (9 AM for me, was 2 AM), it was almost impossible to waken in time. Not sure why they were so early? As on vacation, one generally loves sleeping in a bit - perhaps to try and avoid the afternoon heat in August? Not sure. But my suggestion, is to try and arrive in Europe several days early, to give your body a chance to adjust to the time change. The ship was very comfortable and pretty. My favorite thing was the complimentary Cappuccino machines - available in the lounge and by the pool - fabulous - for coffee lovers! Also, the small, “eternity” pool, is wonderful for those of us who are swim addicts. The ship also offered bicycles, to ride near where we stopped, or even ride to our next stop, as two couples did. The rooftop deck was fabulous at night, to walk after dinner, stare at the passing sights, (particularly amazing in Budapest), or have a drink and enjoy the company of new friends. The employees were all just wonderful, and really made the experience, with the their smiles, laughter, helpfulness and friendliness. The entertainment was a bit homespun, which is expected on a small ship, with no actual theater, and a small number of passengers and crew - but this is not why people cruise the Danube, and I thought they did a smashing job, with games, and their crew performance - charming and funny. The tours were good as well - though there’s a LOT to see, so site exhausting. All in all - a thoroughly enjoyable experience, and I would go again, with this lovely company, in a heartbeat. Read Less
Sail Date August 2017
My mum-in-law asked for this trip & what fun we 3 had- We were river rat virgins & look forward to the next one! The ship & cabins were stunning & pristine, dining delicious & imaginative. The entertainment was fun for ... Read More
My mum-in-law asked for this trip & what fun we 3 had- We were river rat virgins & look forward to the next one! The ship & cabins were stunning & pristine, dining delicious & imaginative. The entertainment was fun for all ages (21 to 81!) & the crew show not to be missed! We loved that we got to know the staff & they made efforts to get to know us & our preferences. My husband's birthday surprise was really well done. We did as many shore excursions as possible & loved the humorous history. The bike trip was very active & thank you for giving us speed choice in walking tours. We made lots of new friends & hope to visit with again. (Please start A loyalty program!) We appreciated minimal broadcasted announcements. Embarkation & disembarkation was super easy. We should have gone a day early to enjoy a Budapest thermal bath but did explore Nuremberg city center & War Memorial the last day of cruise & take a train to see/ sleep Munich & fly home. Read Less
Sail Date July 2017
We choose this ship due to our travel agent with Vacations to go it was a great deal and was going to places we wanted to see .We will travel on this cruise line again .Ship was so nice and staff were very friendly they took of everything ... Read More
We choose this ship due to our travel agent with Vacations to go it was a great deal and was going to places we wanted to see .We will travel on this cruise line again .Ship was so nice and staff were very friendly they took of everything including going to airport & helping us get boarding passes. Our cabin was very nice & with lots of room .Dining was great wonderful food & GREAT staff to wait on us . Shore tours were well taken care of including going out of their way to send new devices to replace low battery ones . The tour guides were very wonderful they knew the area well & didn't hurry us through & gave time for everyone to get pictures .They lady in Budapest was a little hard to understand but good we saw lots of beautiful building & sites enjoyed all Read Less
Sail Date July 2017
My husband and I chose this cruise because we have been wanting to take a "refresher tour" of some of the stops our ship made. The remainder of the cities we visited were new to us. We especially wanted to tour Budapest, ... Read More
My husband and I chose this cruise because we have been wanting to take a "refresher tour" of some of the stops our ship made. The remainder of the cities we visited were new to us. We especially wanted to tour Budapest, Hungry. For personal reasons we weren't interested in taking a large, crowded, and hectic cruise ship for this trip. The pace is slower on the river cruise. The smaller number of passengers on board allowed us to meet many interesting people rather than just those at our dinner table. The tours of the cities were through enough for us to become familiar with the territory, and explore it on our own. The cabins are as comfortable as a large cruise ship cabin with the usual cabin services available. There was always a wide variety of food to choose from at every meal. I would not recommend a river cruise for children in that the tours and activities are better suited for adults. There is a small pool but not much else for children. Entertainment was planned with adults in mind. Our embarkation and disembarkation went smoothly. We had a wonderful cruise director. Were there any negatives? Well, it rained which limited time on the sun deck. Some of the city maps given to us (especially for Vienna) were not great resources for finding streets. Yes, we would take another river cruise as long as the stops on the trip are of interest to us. Read Less
Sail Date July 2017
We chose this cruise because of the value and description of experiences. All which came true. The service on board was wonderful...like being in a luxury hotel while cruising the river. All the stewards and crew were high service and hig ... Read More
We chose this cruise because of the value and description of experiences. All which came true. The service on board was wonderful...like being in a luxury hotel while cruising the river. All the stewards and crew were high service and hig quality oriented. The food was devine. The excursions and tours were filled with tons of information, the guides all had personalities, and hit on the key highlights. Also, a perfect amount of time for site seeing on your own. The extra activities were phenomenal and worth it. The accommodations on board were wonderful and comfortable. We loved the automatic window balcony for an open air experience when we wanted. This was our first cruise and we definitely made the right choice on the river as it was an experience that we could not have dreamed. I highly recommend as the overall experience is something I would do again for sure. Read Less
Sail Date July 2017
It offered the best value for the money and this proved to be true. My group loved the ship and the cruise! The staff was extraordinary especially the cruise director, Darren, and all the front desk staff but also the wait staff was ... Read More
It offered the best value for the money and this proved to be true. My group loved the ship and the cruise! The staff was extraordinary especially the cruise director, Darren, and all the front desk staff but also the wait staff was great, everyone so nice and friendly and pleasant, including the cabin stewards and just every employee made you feel special. The pianist Benny was amazingly talented and versatile and my group loved him! The ship is beautiful, the cabins spacious and light, it is all top notch! The food wonderful and especially enjoyed the fact that they included regional specialties at the meals! The two on board performances they had were so enjoyable too. The ports we visited were lovely and we all especially enjoyed the tea with the local family in Braislava. I really highly recommend the Emerald Sun to anyone wanting to river cruise in Europe! Read Less
Sail Date July 2017
I had a group of 23 who wanted to do a river cruise of the Danube. Emerald offered the best value for the money. This proved to be absolutely true and my group all enjoyed it very much. The staff was absolutely great! The cruise ... Read More
I had a group of 23 who wanted to do a river cruise of the Danube. Emerald offered the best value for the money. This proved to be absolutely true and my group all enjoyed it very much. The staff was absolutely great! The cruise director, Darren was especially great for me to work with since I had a group to look after but everyone on the ship was so lovely esp the folks at the reception desk and all the restaurant staff and the biggest plus was also the wonderful pianist, Benny! talk about a terrific entertainer! he was great too! The two on board shows we had were so enjoyable. The food was lovely and had a lot of regional specialties which we all really liked. The ship is very lovely and my cabin very spacious. The ports were so nice especially loved the tea with local family in Bratislava and also we all loved Budapest. Read Less
Sail Date July 2017
Have never been to Europe or on a river cruise. This trip was a dream come true, esp the 3 days prior to cruising in Prague. Pauline in Prague was just a sweetie and a fabulous tour guide. However was disappointed we were able to do our ... Read More
Have never been to Europe or on a river cruise. This trip was a dream come true, esp the 3 days prior to cruising in Prague. Pauline in Prague was just a sweetie and a fabulous tour guide. However was disappointed we were able to do our excursion of the Blanca Castle in Prague due to the lack of interest. Awaiting my refund for this excursion The staff/tour guides for Emerald Sun were excellent. The cabin was perfect for my roommate & me. Always clean, clean linens, extra touch of chocolate each night, great having our itinerary furnished daily, so through. Entertainment and activities were so much fun, staff joined right in. Service was excellent, furnished bottled water each time we disembarked. The food was delicious and I enjoyed the flexible hrs for breakfast. Met so many wonderful new friends from several countries. Enjoyed the walking tours as I saw so much more of Europe, the castles, churches, architecture and food. Enjoyed our Tea with a local family and their lifestyle. Darren was great informing us of Day to day events, so informative, The Commander, Captain & crew ensured we were safe and on schedule. Our ship was a perfect size. Was very impressed with how smooth our embarkation and disembarkation went. I didn't travel with children. My roommate has travel abroad on serval trips which help me tremendously. Again it was a dream of a little lifetime for me and I would definitely go again especially with this size ship and travelers. Thanks again Emerald Waterways for making this the best 70th Birthday present ever! You're the best!! Read Less
Sail Date July 2017
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 4.7
Dining 4.0 4.2
Entertainment 4.0 4.0
Public Rooms 4.5 4.7
Fitness Recreation 4.0 3.9
Family N/A 3.9
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 4.5 4.3

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