3 Helpful Votes
Sail Date: May 2015
We had an amazing experience on Emerald Sun! Our cruise director Yana was absolutely wonderful, so attentive and knowledgeable! We really enjoyed her port talks and lectures, she truly works very hard to meet everyone's needs. Our ... Read More
We had an amazing experience on Emerald Sun! Our cruise director Yana was absolutely wonderful, so attentive and knowledgeable! We really enjoyed her port talks and lectures, she truly works very hard to meet everyone's needs. Our panorama balcony suite was quite functional, lots of storage space, comfy beds and high quality bedding. Very nice shower, great water pressure and temperature. The rooms are cleaned twice daily, and our housekeeper Mariana always did a great job. My only complaint would be not having enough TV channels, however free on demand movies were a nice touch. We used the pool quite a few times, it had an "endless swimming pool" feature which can be turned on/off if needed. We didn't use the exercise area but I did get a massage and it was exceptional. Food on board was excellent, great variety and flavours. They try to match lunch buffet's theme to a particular port you happen to visit that day, which is very thoughtful. A la carte dinners were always superb, included wines were also high quality. Restaurant staff is simply outstanding, by the end of your cruise you really start to feel like you're surrounded by family because everyone is trying very hard to make your stay as comfortable and enjoyable as possible. Embarkation/Disembarkation were very well organized, and there was a light lunch served on the embarkation day while people were waiting for their cabins to be prepared, in case you arrived too early. The reception staff is very friendly and always ready to help. Unlike the previous reviewer I actually found the ship to be very stylish, and loved the modern furniture and lighting, it had a very European feel to it. I also found the entertainment to be sufficient - besides the live piano tunes, there were two local bands invited on two separate occasions, a glass blowing presentation and a presentation on apricot processing in Austrian wine country, which I enjoyed a lot (and everyone got a free jar of jam!) and movies, of course. One night the crew also put on a talent show which was very cute. The included tours with local guides were exceptional. The only optional tour we went on was the viennese concert which in my opinion is an absolute must, it was incredible. We enjoyed all the ports except perhaps Rudesheim which felt a bit like a tourist trap, but this is where people usually start the Rhine Gorge cruise so I can see why they'd choose to stop there. We cruised the Gorge on a beautiful sunny afternoon so it was great to see the sights and all the castles, accompanied by Yana's commentaries. All in all, I would most definitely recommend this cruise and this particular ship to anyone, and would gladly take another Emerald cruise in the future. Read Less
3 Helpful Votes
Sail Date: April 2015
A lovely new ship with great cabins and super staff, however one quickly discovered what was less good. The lobby has white plastic stairs which are frankly, dangerous, and the naff chandelier is, well, naff. Want to know about the ... Read More
A lovely new ship with great cabins and super staff, however one quickly discovered what was less good. The lobby has white plastic stairs which are frankly, dangerous, and the naff chandelier is, well, naff. Want to know about the advertised library and shop? Don't bother, they don't exist! The gym has only one working machine "the rest have never worked". We have done several river trips with 3 other cruise companies and thoroughly enjoyed them, awarding 8 to 10 out of 10. Emerald offers no talks on local history etc and their evening entertainment is truly awful. Three quiz nights, for example. Why not be done with it and have three bingo nights as well! The side trips were not that enjoyable, but perhaps this reflects the dearth of suitable venues. The supposed highlight of the cruise, the gorge, was mostly done in the dark for some reason. The Bucharest hotel was no more than 2 star and reminiscent of the communist era. An experience not to be repeated; surprisingly parent company is Scenic Tours. Read Less
3 Helpful Votes
Sail Date: April 2015
The brand new SUN is a nice ship. The beds are comfy, the opening windows are a nice touch and the food is pretty good. The staff were also very good. As this was the maiden voyage, there were some teething issues; hair dryers turned up ... Read More
The brand new SUN is a nice ship. The beds are comfy, the opening windows are a nice touch and the food is pretty good. The staff were also very good. As this was the maiden voyage, there were some teething issues; hair dryers turned up late, the pool wasn't in action until about day 4 and then it was very cold. Our bar fridge did not work for the entire trip and the light above our sink liked to blink off occasionally. For the most part, food was pretty good but often the cooked food (in the warming plates) were warm-ish. Also, I'm gluten free and it seemed like the waiters weren't well educated about what that meant and it wasn't always easy to get GF food. However, once I started speaking directly with the Maitre D or the chef, things were better. So don't be shy! My main gripe, as someone who is not yet retired, was the early timing of breakfast. Cooked breakfast was offered between 7 and 9. I don't usually get out of bed before 9 on holidays! So if I wanted a fried egg, I had to set the alarm. Setting the alarm is not really my idea of a holiday! Also, because of the early starts, we tended to do our own thing and only took advantage of 2 included tours. The first one was a bit dry but the 2nd guide was really funny and made the tour more enjoyable. If you have walking issues and/or you don't mind getting up early EVERY DAY, then you'll be fine. They did offer us a lunch when we embarked. Earlier reviews about starving until dinner on the embarkation day is no longer true. The self-serve coffee/tea is really good but a queue would often form since there is only one machine. All in all, I don't think I'd do this type of cruise again, but it was an interesting experience. Read Less
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.5 0.0

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