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14 Helpful Votes
Sail Date: June 2015
We booked through a UK agent, knowing the line was French owned/operated, but believing their statements that announcements (at the least) were in English, too. Croisieurope is also advertising on US TV so one assumes they want American ... Read More
We booked through a UK agent, knowing the line was French owned/operated, but believing their statements that announcements (at the least) were in English, too. Croisieurope is also advertising on US TV so one assumes they want American customers. We were almost left behind at the hotel we had to use for two days (river Tisza was too low to board in Tokaj, so spent two days in Debrescen hotel under tour guide's care) and stopped taking excursions as no translation for us and two other couples (one UK, one German). The Hungarian tour company needs to be replaced. Aboard the boat, the Director and two of the staff spoke English and were very helpful and the accommodations, while small, were adequate. This is the line's smallest boat and it has a staff of only 23 (room stewards double as cook's helpers, entertainer staff double as porters, etc.) and about 90 passengers. Food was acceptable (surprising lack of sauces for French cuisine) and "shows" were the aforementioned stewards/cooks/porters. As stated, the biggest problem was the contracted tour company with their lack of care for ALL passengers. We told Christine we did not need a translation of everything she said, but we HAD to know where and when things were happening. We tried to find out about tours prior to our departure, but Blue Water (our agent in UK) said to book on board. No info til we boarded two days late, and erroneous info about where tour was going for drop-off and pick-up. With no English, we were left to fend for ourselves...and we don't speak Hungarian, either. As stated, this line is for French only and they should stop advertising in US. Read Less
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