1 Helpful Vote
Sail Date: October 2018
It was time to spend with family. The travel consultant we booked with suddenly disappeared soon after our reservation was made, and we seemed to get lost in the shuffle. Our file was turned over to "Customer Service", so the ... Read More
It was time to spend with family. The travel consultant we booked with suddenly disappeared soon after our reservation was made, and we seemed to get lost in the shuffle. Our file was turned over to "Customer Service", so the only time we received future information was if we called to ask a question. A few days before our departure, I had read on the internet that Viking was having issues with low water levels, so I called "customer service" and that information was disclosed to me, AT THE TIME. After sharing my displeasure with the lack of communication received, all the documents suddenly appeared on the internet for printing. Up until this time, we had only received the blue Viking bag with the itinerary and luggage tags. We had already decided we were going to have a good time regardless!! Our cruise started out on the Idi, but we were transferred to our scheduled ship, Kvasir the 4th day. This move was smooth and was made by Viking personnel while we were on a tour. They also gave us an additional tour and our time on the bus was broken up and not very intrusive into our schedule. No complaints here! The food was average and the dining service was good. I felt like the personnel was not as happy as they could be.....don't know what was going on there; for the most part, they were friendly and cordial. The Hosts/Hostesses and guides were knowledgeable, and very helpful. I know there were some people complaining, but we were determined it would be a fun experience, and it was a vacation I will always remenber with fond memories. We had scheduled the pre-extension in Lucerne, and the Hotel was a 5 Star....absolutely beautiful and was conveniently located. The post-extension was Amsterdam, with the hotel rated 4 Star, but was more like a 2 star. The bathroom was disgusting.....the hotel wasn't located close to anything!! We heard comments from others in our group with similar experiences. Both of the hotels provided wonderful buffet breakfasts. We enjoyed each and every port, and the tours weres excellent. Read Less
Sail Date: October 2018
We had never seen this part of Europe and wanted to see it. We were met at the airport in Zurich by the Viking representative and had a nice drive to Lucerne, where we stayed for 3 days prior to embarking in Basel. Lucerne was ... Read More
We had never seen this part of Europe and wanted to see it. We were met at the airport in Zurich by the Viking representative and had a nice drive to Lucerne, where we stayed for 3 days prior to embarking in Basel. Lucerne was delightful, we stayed at the Hotel Schweizerhof, a deluxe hotel by the lake and by the chapel bridge. Viking guides there were excellent, Jacqueline showed us Lucerne and kept us up to date on Viking, and she was excellent. Her tour of Lucerne did a marvelous job of covering the most notable features, and she was very informative about Switzerland. The next day we took a trip up the Stanserhorn, which was spectacular (we had good weather). You got incredible views of the countryside and Switzerland, and our guide, Jim was very knowledgeable about the area and gave us a lot of interesting background on Switzerland. Some walking is involved but it was moderate, and the trails were excellent. At the end of this, Jim took us to the ship in Basel and gave us an extremely interesting and informative account of how Switzerland handles many government functions, such as health car. Between Jim and Jacqueline I felt we got a superb tour of Lucerne and the area, and acquired a lot of current information about Switzerland. The rest of the cruise went well. Due to low water on the Rhine, we had to get off at Breisach take a bus to Heidelberg, where we had a nice tour and then we got on the Ksavir at Koblenz (they used a sister ship, the Idi from Basel to Breisach). This was accomplished smoothly and the next day we saw the part of the Rhine we missed on a shallow draft sightseeing boat. While this was a nuisance, since the Rhine was at the lowest level ever recorded, Viking's problems were understandable. The rest of the tour went well, the guides were excellent, the areas visited were interesting and enjoyable (Cologne cathedral was especially notable) and I would definitely give the cruise high ratings. But, as I said at the start, the beginning excursion in Switzerland was what really set it apart. Read Less
6 Helpful Votes
Sail Date: October 2018
Disappointed. Exhausted. These are just two of the takeaways from my journey along the Rhine River aboard the Viking Kvasir and Viking Idi. About a week before our cruise, we were emailed that low river levels may necessitate changes to ... Read More
Disappointed. Exhausted. These are just two of the takeaways from my journey along the Rhine River aboard the Viking Kvasir and Viking Idi. About a week before our cruise, we were emailed that low river levels may necessitate changes to our itinerary. Once we were on the ship, the decision to deviate became more certain because of the low river levels. According to all of the information we received, the Rhine River valley had not received any appreciable rainfall in more than two months. The crews even told us that the passage the week before down the Rhine had been very uncertain and the boat only had about a meter of clearance between the bottom of the boat and the riverbed, meaning Viking knew that 1. no rain was coming to alleviate the situation (weather forecast) and 2. the cruise would have to be deviated. Because of this deviation, the passengers aboard the Viking Kvasir were cheated out of about a day and a half of our cruise. While I realize that the cruise line cannot control the weather, it did know what the weather had been -- no rain and that no rain was predicted that could increase the water levels. Much time was spent packing and unpacking between the two ships, the Kvasir and the Viking Idi, to which we were transferred. Plus, we spent about nine hours on buses and missed seeing many of the castles along the journey. I was so disappointed. Our time in Heidelberg was cut very short and we were unable to really visit the city. We were exhausted from the long bus rides, the early wake-ups every day for early morning excursions and the stress and uncertainty of changing cruise ships. The crews on both ships were very nice and professional. The rooms were clean. I would probably not recommend another Viking Cruise to anyone until the company decides to become transparent about the river levels and do the right thing and cancel the cruises, which are more like short river rides and long bus trips. Read Less
Sail Date: September 2018
From our pre cruise stay in Amsterdam through our post cruise extension in Lucerne, Viking took care of our needs and logistics superbly. Every effort was made to insure our trip was above expectations. With the low water levels on the ... Read More
From our pre cruise stay in Amsterdam through our post cruise extension in Lucerne, Viking took care of our needs and logistics superbly. Every effort was made to insure our trip was above expectations. With the low water levels on the Rhine, our captain expertly navigated the River. A slight adjustment was made to our itinerary in Heidelberg to allow the captain to take advantage of tides and without the weight of the passengers he was able to keep us on our beloved ship. The extra time in Heidelberg was most enjoyable as a festival was going on and we experienced the city with its inhabitants at ease. Viking arranged lunch and adult beverages for us in town. Our favorite day was the post cruise “Pearls of Switzerland” excursion which was simply perfect. We loved everything from the boat cruise, cog train, breathtaking views, gondola, monastery, dairy farm, cheese making to the fondue dinner. The hardest decision now is choosing the next Viking cruise...I want to do them all. Read Less
Sail Date: September 2018
We did the Danube cruise several years ago and knew that this trip would be a great compliment. We know that Viking provides the very best river trips. The ship is a masterpiece of design and function. The cabin is artfully designed for ... Read More
We did the Danube cruise several years ago and knew that this trip would be a great compliment. We know that Viking provides the very best river trips. The ship is a masterpiece of design and function. The cabin is artfully designed for comfort and efficiency although we were in a water-level cabin with a small widow (the only cabin available when we booked). The trip offers many options and we never felt forced to do something. Food was great with lots of choices with each meal. Entertainment was interesting and informative, both on-board and on the shore excursions. Guides on shore excursions were fantastic and truly enjoyed what they did. Service was spectacular -- amazing that so many crew members knew us by our first names on the second day of the cruise. Weather mostly cooperated -- especially the warm, sunny day through the castle country. We have already booked another Viking trip -- this time on the ocean! Read Less
Sail Date: August 2018
We already knew the area quite well. We thoroughly enjoy sailing with Viking. The BEST way to do it. I would suggest a more ecologically friendly way to have water for the excursions. Seems we are adding to the pollution problem with the ... Read More
We already knew the area quite well. We thoroughly enjoy sailing with Viking. The BEST way to do it. I would suggest a more ecologically friendly way to have water for the excursions. Seems we are adding to the pollution problem with the many water bottles used on the trip. The crew were great. The excursions were nice and though we didn't need to do all of them, as we knew the areas quite well, we enjoyed the guides and information. Evening entertainment was fun. Our cabin was perfect. Dining was superb and we enjoyed the special evenings and opportunities to try new foods. The shipboard activities allowed you to pick and choose well enough to not be bored. We are looking forward to another cruise in 19 or 20.....The cost is affordable and the variety of cruises allows for relieving old memories or making new ones. We highly recommend Viking! Read Less
Sail Date: August 2018
We are normally ocean cruisers but wanted to experience a bit of Europe by river! Viking was an obvious choice for us due to itinerary & services offered! The entire experience was a total delight... from our extension in Lucern to ... Read More
We are normally ocean cruisers but wanted to experience a bit of Europe by river! Viking was an obvious choice for us due to itinerary & services offered! The entire experience was a total delight... from our extension in Lucern to the Rhine River to our extension in Amsterdam!, The crew took special care with my diet (no lactose & low gluten), each crew member is considerate, knowledgeable, informative & caring. The included tours are PERFECT ... the organization, length of tour, guides and each is extremely informative. The optional tours are worth the extra $$ spent (we booked 4 optional tours). I'm a retired event planning company president, so organization is key for me. We knew Viking would meet our expectations and they did... hopefully everyone will have as great a crew as us but I believe they are all trained well and love their jobs & caring for others. We cannot wait to select our next Viking River Cruise! Read Less
Sail Date: August 2018
The entire cruise from the pre-extension in Edinburgh, Scotland, the Rhine river cruise, to the post-extension in Zermatt and Geneva, Switzerland was fantastic!! The only issue before we left home was a late cancellation of a flight (the ... Read More
The entire cruise from the pre-extension in Edinburgh, Scotland, the Rhine river cruise, to the post-extension in Zermatt and Geneva, Switzerland was fantastic!! The only issue before we left home was a late cancellation of a flight (the day before we were to leave). This caused some problems with flight connections later in the trip, but the cancellation was not the fault of Viking River Cruisers. The hotel accommodations in Edinburgh and Switzerland were excellent. All of the transfers from airport to hotel to ship, etc. were very well coordinated and made the transition very easy. Everything on the ship was super. The cabin, the dining, the service by everyone were excellent. The Cruise director, the hotel manager, the chef were all very friendly and courteous and could not have been nicer. It seemed that everywhere we went Elizabeth, the cruise director, was there with us. I don't know how she did it. The coordination between ports was amazing. Many times changes were made during the night because of the issues with the river level. We did have an issue with the shore excursion in Amsterdam. The guide was very poor and we related this information to Elizabeth and submitted a review form. Every other guide was very good. We could not pick out one excursion or part of the trip that was the most outstanding. One that was especially meaningful was the Colmar WWII excursion, so hard to imagine what the soldiers went through during that time. Another amazing excursion was at the Matterhorn in Zermatt. It is hard to describe the feeling of being on top of the Swiss alps! We would highly recommend the Rhine River getaway to anyone considering a European vacation. Read Less
Sail Date: August 2018
We chose this river cruise because I like ocean cruises and my husband does not. After this Viking River cruise, my husband is totally in love with Viking and river cruises! We went with our two grown children, 24 and 28 and they had a ... Read More
We chose this river cruise because I like ocean cruises and my husband does not. After this Viking River cruise, my husband is totally in love with Viking and river cruises! We went with our two grown children, 24 and 28 and they had a great time also. We have no complaints as everything was great from the ship to the activities to the excursions. I must point out the food and the staff on our ship were excellent! We felt like old friends from the moment we stepped on the ship and almost cried when we had to leave. The only complaint (if you can call it that) is we felt were burning the candle at both ends as were up late every night singing and dancing and yes drinking, till at least midnight with new friends we met on the ship and then we had to be up early for each excursion the next morning. I actually missed one that my husband and kids did go on as I had too much the night before. I guess complaining about having too much fun really isn't a complaint. We are looking for our next Viking River cruise as we speak. Read Less
Sail Date: August 2018
This was a wonderful first experience with Viking but it will not be the last. From the moment we arrived at the airport until we stepped off the ship for the last time we were taken care of and made to feel special. The ship is ... Read More
This was a wonderful first experience with Viking but it will not be the last. From the moment we arrived at the airport until we stepped off the ship for the last time we were taken care of and made to feel special. The ship is beautiful and our cabin was more than adequate, particularly since we did not spend much time there. The dining was out of this world and you never left the table feeling anything but sated! The activities and entertainment on the ship was fun, upbeat and gave us a wonderful area of the area where we were traveling. Nothing was too much trouble for the staff to accomplish and always with a smile and a good wish. It was like being in a fairy tale for 7 days! The shore excursions were perfect - neither too long for the day or too rushed. All in all it was the perfect way to see the cities and countries! I am looking for the next trip and saving up to make it happen! Thank you! Read Less
Viking Kvasir Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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