2 Helpful Votes
Sail Date: October 2018
This was my second Viking Cruise. I chose Viking again because the first cruise was so great. But in the three years between the cruises, Viking services deteriorated to the extent that I will never take a Viking cruise again. While the ... Read More
This was my second Viking Cruise. I chose Viking again because the first cruise was so great. But in the three years between the cruises, Viking services deteriorated to the extent that I will never take a Viking cruise again. While the staff was friendly and nice, the service and food were mediocre. I never met my room steward. I could have handled the fact that the Rhine River was so low we had to leave our ship mid-cruise and board another ship (can't control weather) but we weren't even offered a travel voucher for our trouble. Every other person on every other line that I met who traveled when the Rhine conditions were not great received a travel voucher for future travel even if they weren't inconvenienced as we were. We were compensated with some free wine one night. Whoopee! The first time I traveled with Viking, the wine was free all the time! And I don't limit my critique to the cruise. Every time I contacted Viking ahead of time for more information or advice, I was given the same response, which was "I don't know." My theory is that Viking has chosen money over service. I would chose the opposite. Additionally, my husband couldn't travel with me and we had to use our travel insurance for reimbursement for his part of the trip. I got back less than the cost of the travel insurance, Very different from when my friend sought reimbursement for their Viking River Cruise and got the whole thing back - but that was four years ago. Viking has changed. They aren't worth it any longer. Try another cruise line. If Viking continues in this vein, they won't be around much longer anyway! Read Less
9 Helpful Votes
Sail Date: October 2018
Where to start? I have good and bad experiences on my Rhine Getaway. Even before stating I asked my sales consultant about the water levels and was told that a ship swap was a distant possibility. And if I chose to cancel or rebook I ... Read More
Where to start? I have good and bad experiences on my Rhine Getaway. Even before stating I asked my sales consultant about the water levels and was told that a ship swap was a distant possibility. And if I chose to cancel or rebook I would lose the total amount. SO I proceeded to "enjoy" my Rhine river getaway. First let me say that we did indeed swap ships. This gave us a unique perspective to compare two ships and staff. The first ship the KARA was beautiful and the front desk, waiters, and bartenders, were beautiful in spirit and accommodating our every request. We purchased the silver drink package (150 per person) and I can report to you that it was a bargain, as there are eaters and drinkers and we are definitely drinkers. SO if you enjoy drinks you must purchase this package. OK so we are on the KARA, for two days and then we are told that we will do a ship sway. So here we go packing everything again. And we need to be bussed to the next ship. As a result we had to leave the people with whom we became friends, (the ships staff), and boarded a bus for a long trip to our reduced excursion. I cried when we left that friendly staff. They even got a cab to deliver our lost luggage and deliver it to the next port of call. And did our laundry for free while the bags were lost. AND even members of the crew offered their personal clothing until ours arrived. The KARA crew was EXCELLENT. God how I will miss them. OK so reduced time at our next excursion, back on a bus and then we boarded the HLIN. BIG DIFFERENCE!!!!!! I expected the bartenders and staff to be "same but different". Now I am an outgoing and friendly guy but almost IMMEDIATELY I found the attitude VERY DIFFERENT and cold. This was not just my opinion, but ALL of the fellow passengers with whom I came into conversation with. If it were just me, I could write it off BUT is was unanimous! Even the guests in the SUITE at the rear of the ship (the executive presidential suite), the largest in the ship, with whom we became friends, said that the bartender was downright RUDE. They had planned to go on another Viking cruise and were making plans told me that they will go one Tauk or Crystal instead. They told me that that trip was around 25K and they planned to "vote with their wallets". And eschew any future Viking cruises. As I said before we were one of the lucky ones who went on the Rhine. Our captain told us the Elbe and Danube were now completely closed to river traffic of large ships. One a positive note I spent MANY hours in the wheelhouse with out captain, Adam, who as an engineer appreciates all the technical details of captaining a longboat. Radar, FLIR, river navigation systems, sonar, and all the logistics were explained to me. As we became closer he showed me pictures of his beautiful Polish wife and handsome son. For me this was the best part of the cruise. The captain on the HLIN made this ship OK for me but the rest forget it. We made friends with a guest who was a professional chef and he had "words" with the HLIN chef about things I dont know about like the temperature of a "sear". I tried the "stew" which consisted of boiled cubes of some kind of meat, cubed potatoes and carrots in a broth. NOT stew in my definition. Almost the same meals every day. Now I am very easy to please BUT if you are looking for above average meals, you wont find it here. I did the poached salmon almost every night. My wife had a "ribeye, which she could not eat. Our table guests looked at the food presented and many had the ceaser salad instead which was actually pretty good. So would I do it again you are asking. Are you sitting down? IF and this is a big IF Viking makes it worth my while I may consider them again. But after reading the other reviews and what Viking did after they returned home, I think not. Now I know that Viking can not control the water levels, but that is not the issue. The insincerity and holding back of information is what I have an issue with. They got our money and it seems that it was all they wanted. It was MUCH worse for the Danube travelers. All in alI guess I was pretty lucky in the end. Read Less
1 Helpful Vote
Sail Date: May 2017
This ship's crew was excellent. The program Director Daniel could not have done more in his explanation of the tours and activities aboard the ship. He is an asset to Viking. He was not alone Armon the Hotel manager seemed to greet ... Read More
This ship's crew was excellent. The program Director Daniel could not have done more in his explanation of the tours and activities aboard the ship. He is an asset to Viking. He was not alone Armon the Hotel manager seemed to greet all the guests. You felt like family, We even had a breakfast and a dinner with him. The Bartenders Ivan and Krista greeted you every evening they were amazing they knew each guest well remembered what everyone wanted to drink. The places we visited were fantastic from the Windmills in Holland to the vineyards in Germany. There is no doubt in my mind I would vacation with Viking again. I thought this trip would be boring. We met the nicest people I hope to keep in touch with. Hopefully the crew members are trained like Daniel, Arman & Krista & Ivan. also the captain. Thanks to all of you. Read Less
4 Helpful Votes
Sail Date: July 2014
We were the first group to sail on the Hlin from Amsterdam to Budapest. There were issues from day one when the boat was delayed due to construction on one of the bridges. Instead of docking in our first port of call, we were bused there ... Read More
We were the first group to sail on the Hlin from Amsterdam to Budapest. There were issues from day one when the boat was delayed due to construction on one of the bridges. Instead of docking in our first port of call, we were bused there and back. The major problem started on the second day. While entering a lock, our ship stopped and we were told there was a problem with the lock. The ship backed out of the lock and stayed off shore where we stayed for many hours. Again we were told there was a problem with the lock, but we could see other ships going through the lock with no issues. It turned out there was a major problem with the Hlin's software, and they could not continue the cruise, but the staff continued to tell us the problem was a problem with the lock. This delay turned a river cruise into a bus tours often with the bus rides up to 2 hours one way, with returns to our floating hotel while we were docked in ugly industrial parks. The delays also cut into our free time in the destinations, and it seems the tour guides were told to hurry through the tours. Many time we had to ask the guides to slow down both their presentation and the pace. Additionally, as we made our way through the lock, the top deck had to be closed for at least 5 days, depriving everyone of the only opportunity to get any exercise as the top deck had the walking path, mini gold and shuffle board, and of course, the best views. Had I known that, I probably would not have booked this tour. We finally caught up about 2/3 through the tour and the rest of the trip was wonderful. It was terrific to dock in a city and be able to explore it and then return to the ship. We were told that these types of delays are very common with river cruises, low or high water, issue with locks can impact a schedule. However, our delay was due to an issue with the Viking ship, yet it was never acknowledged and no compensation was offered. I felt cheated and the cruise did not deliver what had been promised, in fact when referring to the evaluation,it was commented: "pls remember we are the conductors of the tour not the composers" On the positive side, the rooms were very clean and comfortable, the staff and service exceptional. The food was good, although dinner service was slow and there were some odd things in the food (corn on Cesar salad, cinnamon on corn cobs, fennel seeds in fajitas) Read Less
Viking Hlin Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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