5 Helpful Votes
Sail Date: May 2017
We took the Viking Delling cruise on the Danube (Nuremberg to Budapest) in July, 2014 and loved every minute. We were so impressed we decided to take the Rhine cruise last month. Where the food on the Delling was always excellent and ... Read More
We took the Viking Delling cruise on the Danube (Nuremberg to Budapest) in July, 2014 and loved every minute. We were so impressed we decided to take the Rhine cruise last month. Where the food on the Delling was always excellent and regional dishes were featured, the meals on the Hlin were disappointingly repetitious, with generally over-cooked meat. It was especially bad on Friday, when the "special German dishes" of weiner schnitzel and sauerbraten were both so over-cooked and tough, they were just plain awful. On another evening , ahi tuna was cooked till it was uniformly gray. Entertainment on the Delling was, as we remember, very enjoyable, with a good deal of diversity. The piano player on the Hlin, while (I'm sure) a fine musician, may have modeled his performance on Bill Murray's "Nick the Lounge Singer" bit on SNL. Flourishes abounded, making every tune sound like every other. We did not "hang out" to listen to him. The shore excursions were fairly enjoyable, particularly the tours of Amsterdam, the Kinderdijk Windmill, Marksburg Castle, Cologne, Strasbourg and Colmar. However, the Heidelberg Castle tour was a total waste of time, our guide was not good, and the town is merely one very long street of nothing-noteworthy shops, in which we had no interest. The excursion to the Black Forest, while picturesque, was mostly geared to trying to encourage us tourists to buy cuckoo clocks. The demonstration on making them was so crowded, we couldn't see or hear. Finally, I think it would have been nice to be given some information about Basel, rather than being just left on our own, since the Tinguely Museum was closed on Monday when we tried to go. Read Less
3 Helpful Votes
Sail Date: May 2017
We have been on at least 6 Vikings and loved them and this one we hadn't taken yet and wanted to see it. We are sorry we did. It was a disappointment. The trip was okay as was the food. The weather was bad. We did enjoy Basel ... Read More
We have been on at least 6 Vikings and loved them and this one we hadn't taken yet and wanted to see it. We are sorry we did. It was a disappointment. The trip was okay as was the food. The weather was bad. We did enjoy Basel a lot. Would love to go back there sometime. We liked Strasboug, France, Black Forest and Cologne, Germany. The ship entertainment was weak to non-existent. We found the focus on board was to sell drinks. We don't drink alcohol and found we were outsiders on own trip. Too much focus on drinking and not enough for people like us. The Airport connections were terrible. We were dumped off at 5 am at Amsterdam and abandoned , when the British flight desk didn't open till 6:30 am. All were rude. No place to sit. Awful! The walk to the gate was way too far away...miles. Read Less
18 Helpful Votes
Sail Date: November 2016
We chose the Rhine River cruise to celebrate our 25 th anniversary after spending the previous 2 months in Italy. 4 days prior to departure I received an email stating the ship had a broken propellor and that we would be bused to Breisach ... Read More
We chose the Rhine River cruise to celebrate our 25 th anniversary after spending the previous 2 months in Italy. 4 days prior to departure I received an email stating the ship had a broken propellor and that we would be bused to Breisach the day 2 port in Germany and not from our departure port of Basel, Switzerland. We were told to report to the Basel airport to meet the buses. Thus we missed the Basel tour and cruising upriver into Germany which is what we paid for and not a bus ride. Despite it being a Viking problem this matter was never brought up again and no compensation not even a free drink was offered as an apology. The following morning breakfast was a buffet fiasco with the wait line out the door. I felt as if I was on a Canaveral cruise. To make matters worse the wait staff really didnt smile except for perhaps one or two. On our 3 rd night when we returned to our suite 316 I checked the bedsheets and to my shock I could see blood stains and urine on the mattress cover showing through my sheet! I went to reception and the person there told me housekeeping was asleep. My response was " I'm not"! She came to our suite and she was appalled by what she saw! She did wake up the housekeeping manager but they didnt have clean linen! They put blankets as a mattress pad. The following morning the room cleaning girl apologized saying she didnt see it , but you had to be blind not to see the numerous blood and urine stains on both sides of the mattress pad. They gave us the drink package as an apology but we dont really drink. The remainder of the cruise was just ok. Too much time on buses, not enough in the towns . The food on the cruise was ok (6 on a scale of 1 to 10 ) not great so we started eating upstairs in the Aquavit Terrace as our waiter Sandor was friendly and fantastic in comparison to the wait staff in the dining room that really didnt smile! One evening I asked Tony the head of Dining for one of the dishes from upstairs and he told me to get it myself! I will say that Arturo our concierge was great. He was always willing to help and service with a smile. He indeed was a pleasure to interact with. The day we were to depart the ship the steward that came to get our bags was drinking a cup of coffee that he spilled on our luggage! Totally unprofessional! I'm so disappointed with Viking! Best thing on the cruise were the new friendships we made ! Read Less
9 Helpful Votes
Sail Date: October 2016
We have sailed with Viking previously (Christmas Markets of the Danube) 3 years ago, and in fact, on the same ship. The ship hasn't changed, but the crew, and attitudes, has. This trip we opted for deck one (cabin 110) and the ... Read More
We have sailed with Viking previously (Christmas Markets of the Danube) 3 years ago, and in fact, on the same ship. The ship hasn't changed, but the crew, and attitudes, has. This trip we opted for deck one (cabin 110) and the cabins are just fine....typical for a river cruise ship, with the usual space constraints. The crew was very good (Arturo, the Concierge) said we would remember him...a true statement. The rest of the crew and staff went out of their way to assist my wife when she had to return to the ship due to medical reasons. (The ship was to drop us off, immediately sail on, and remeet later.) All of that was good. One problem was the itinerary...it just did not take full advantage of the Rhine River. Our stop in Kobletz is a prime example. We docked at the base of the cable car to the castle, just a few meters from the statue area at the conflux of the Rhine and Mozelle Rivers. Absolutely no time was allocated to be able to go into the town, or to explore the monuments. The group going on the included castle tour grabbed their bus and took off. Those remaining going to the alternate (extra cost) castle headed to the cable cars, hand went up on their tour. The ship, in the meantime, headed up river, to dock near where the first group would end up. After the second group finished their castle tour, we all boarded buses and went to where the ship was waiting. Food was not as good this trip, and there were some nights the "always available" menu was needed. Entertainment was very good, as brought aboard. However, why, in Germany, was there no "oom-pa-pa" band? Will we sail again with Viking? Yes. They do care, but they need to do some refresher courses. Read Less
Sail Date: May 2016
The ship and crew and staff were amazing. The excursions were very well organized and guides were exceptionally knowledgable...however I was disappointed with the fact that 5 countries were advertised but we only spent 3 hours touring ... Read More
The ship and crew and staff were amazing. The excursions were very well organized and guides were exceptionally knowledgable...however I was disappointed with the fact that 5 countries were advertised but we only spent 3 hours touring France and saw Switzerland for about 15 minutes in the middle of the night driving to the airport ...also I envisioned myself relaxing on the verandah looking at the scenery as we sailed along but it only made sense that we mainly sailed at night while we were sleeping so we could disembark and tour during the day...also I would advise against booking additional excursions on line...there was always an opportunity to book on the ship and there was availability for the tours...that way you could also judge how busy you wanted to be during the day...my companion and I booked optional excursions every day they were available and it was tiring by the last day of touring...we skipped out on our last paid excursion and just toured the town on our own and thoroughly enjoyed the slower pace and getting a feel of the town and the people... Read Less
2 Helpful Votes
Sail Date: November 2015
Traveled from Basil to Amsterdam, via Rhine. Unfortunately, the river was to shallow to pass and we were moved to another Viking ship on the other side of low section. The transfer was done very efficiently however it did interrupt some of ... Read More
Traveled from Basil to Amsterdam, via Rhine. Unfortunately, the river was to shallow to pass and we were moved to another Viking ship on the other side of low section. The transfer was done very efficiently however it did interrupt some of the sightseeing. Accommodations and onboard service and facilities was very good, however the vacuum waste system over our stateroom, aboard ship, was noisy. Our travel director was extremely friendly and helpful, as were the local guides. Regarding ships, we started on the Hlin and were transferred to the Kara. We preferred the Hlin staff over the Kara. Excursions were often slow due to the elderly (we are in our 60's and many could not match pace) so one must be patient and understanding. One elderly gentleman complained as I removed my jacket while traveling on a coach to an excursion, another made negative comments regarding drinking a beer, while sailing past various Castles in Germany one late morning, then once they realized the Beer was free, then it was okay and they ordered for themselves... Read Less
1 Helpful Vote
Sail Date: August 2015
Unfortunately, what should have been a great Rhine cruise was marred for over half the passengers on the Viking Hlin. Within two days of boarding the ship over 60 out of 188 passengers came down with gastroenteritis. The ship staff took ... Read More
Unfortunately, what should have been a great Rhine cruise was marred for over half the passengers on the Viking Hlin. Within two days of boarding the ship over 60 out of 188 passengers came down with gastroenteritis. The ship staff took virtually no measures to control the virus so it tore through the rest of the passengers in short order. Sick people were loaded onto tour buses with healthy ones, self-service buffets continued, and there was no systematic disinfection of handrails or shared furniture. To add insult to injury they didn't bother to obtain rehydration solution or antidiarrheal medication, even though they knew dozens of passengers were sick and local shops closed on the weekend. Handling of special diets was adequate, but not up to the high standards they claimed when I booked my ticket. Despite my telling them about my gluten-free/egg-free diet six weeks in advance, breakfast was a sad affair. There wasn't a single bread or cereal aboard I could eat; even the hash browns were made with eggs. I was completely left out of the two afternoon teas because the only gluten-free option was egg custard. If you don't have a special diet or mind a round of gastroenteritis with no medicine for relief, the rest of the cruise is to be recommended. Shore excursions are to carefully chosen sites, many of which are UNESCO World Heritage sites. The tour guides are somewhat variable in quality, but most are very good. I was only disappointed by one guide, who was intent on telling a particular story and glossed over what we were looking at. There are both included and optional tours, plus short walks into port cities lead by the conceirge. Be sure to consider the optional tours which go to interesting places and provide good value. Viking provides a transmitter/earpiece system so it's easy to hear all the narration. When the ship is cruising, there are slide shows in the afternoon, appealing spreads of local pastries, and music in the evening. The cabins are well appointed and the information on their website is spot-on. L'Occitane toiletries are a nice touch. The lounge is big and comfortable with floor-to-ceiling windows and plenty of seating. There is a rooftop sundeck as well, with plenty of lounge chairs and the option of sitting in the sun or the shade. Dining room tables seat either six or ten guests and lounge seating is in conversation groups. This is a good arrangement if you like to mingle and talk to other people on the ship. Mealtimes are fairly regimented if you want to enjoy the main menu; breakfast is the only meal with a fair amount of flexibility. Dinner was often later than I would have liked. We were typically seated at 7pm and not served until maybe 7:45. The late dinners combined with 8:30 am excursions meant I ended up a bit sleep-deprived. Because of the relatively small size of the ship there were typically only 3-4 selections for lunch and dinner, plus a menu of fixed options. The food was fresh and well-prepared. Wine is served with lunch and dinner. They serve the same complementary wine with all the meals the whole week. If you want something different there are some really nice wines for purchase on the wine list. Be aware with the Rhine cruises that the ones originating in Amsterdam are going upriver. That means more time on the water and less on shore excursions. Choose your direction by whether you like sitting on the sundeck and watching the river go by, or having more time to wander the local cities. There isn't a right or wrong answer; the cruises are just different. Read Less
Sail Date: August 2014
Disappointed in the lack of time for sightseeing – average 4 hours at each location (except Vienna), too much time sailing with not enough physical activity on board, far too sedate. Only two decks available for public use and ... Read More
Disappointed in the lack of time for sightseeing – average 4 hours at each location (except Vienna), too much time sailing with not enough physical activity on board, far too sedate. Only two decks available for public use and frustratingly, the sun deck was actually closed off for 3 days whilst we sailed under several low bridges. This left just the (good size) Lounge but fairly small area of the Aquavit Terrace (along with the restaurant at meal times), which was very restricting. Good entertainment was provided; the library / internet areas were very small and connections were poor. Food was good and crew were friendly and helpful – mostly. Occasionally waiting service in the restaurant was a bit haphazard; they didn’t seem to work as a team. Programme Director, Violeta, was excellent and worked hard to ensure all went well. We had a standard stateroom on the lower (main) deck – very small but compact with two rectangular windows located about 5 foot up from the floor and only a foot from the waterline, so not much of a view. A balcony may have been better but costs a lot more money for the privilege; as the scenery wasn’t spectacular, it wouldn’t have been worth it. The stops we did have were good – interesting places with cobbled streets but watch out for Bikes! Sadly torrential rain spoilt the Vienna tour, which was a shame; it was a pity the Guide didn’t have a Plan B for adverse weather and kept us outside all the time whilst explaining the history of the area – we were absolutely soaked. The Classical Concert in the evening was brilliant and most enjoyable. The timing of our departure was somewhat annoying, having to leave the boat at 7am, despite the fact our flight home wasn’t until 1pm. The journey from Nuremberg to Munich airport took well under two hours so we had to sit around the (rather small) airport for quite some time. This trip is ideal for those not so mobile but if you want to be more active, then this is not for you; we won’t be choosing another river cruise for this reason. Overall it was a very expensive trip, and, in our opinion, not worth the money.   Read Less
Viking Hlin Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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