Sail Date: November 2018
First Viking cruise. Low water meant a move Wed from Hiln to Kara with a local ship cruise down that part of the Rhine we could not sail on. We missed little although there were issues with locks in Amsterdam diverting ship from there to ... Read More
First Viking cruise. Low water meant a move Wed from Hiln to Kara with a local ship cruise down that part of the Rhine we could not sail on. We missed little although there were issues with locks in Amsterdam diverting ship from there to Rotterdam and not being told, the low river water and the ship swap and some foggy weather. Oh and a French police strike in Colmar. But through it all our cruise director Candi kept it all moving - kudos to the crews for effortlessly handling everything. Both ships had great crews - we loved the team on the Hiln though - and despite a review to the contrary - we liked them better than the crew on the Kara - but both were good. Ships very clean but sometimes musty smelling. We really disliked the cattle call meal times where everyone is called to eat at 7 and it's like a game of musical chairs. Ugh. Food was ok - a B. The chef on Kara was better over all. Tour guides are simply amazing - wow - real quality. That made things so worthwhile. Bottom line would we cruise Viking again? If there are going to ports we want to see yes. But not one of those folks that pick a different Viking Cruise every year as some do. They are not that good. Viking could learn dining from Holland with their Any Time plan, the quality of their food and the way they serve buffets. And Holland crews are simply amazing. Read Less
2 Helpful Votes
Sail Date: October 2018
This was my second Viking Cruise. I chose Viking again because the first cruise was so great. But in the three years between the cruises, Viking services deteriorated to the extent that I will never take a Viking cruise again. While the ... Read More
This was my second Viking Cruise. I chose Viking again because the first cruise was so great. But in the three years between the cruises, Viking services deteriorated to the extent that I will never take a Viking cruise again. While the staff was friendly and nice, the service and food were mediocre. I never met my room steward. I could have handled the fact that the Rhine River was so low we had to leave our ship mid-cruise and board another ship (can't control weather) but we weren't even offered a travel voucher for our trouble. Every other person on every other line that I met who traveled when the Rhine conditions were not great received a travel voucher for future travel even if they weren't inconvenienced as we were. We were compensated with some free wine one night. Whoopee! The first time I traveled with Viking, the wine was free all the time! And I don't limit my critique to the cruise. Every time I contacted Viking ahead of time for more information or advice, I was given the same response, which was "I don't know." My theory is that Viking has chosen money over service. I would chose the opposite. Additionally, my husband couldn't travel with me and we had to use our travel insurance for reimbursement for his part of the trip. I got back less than the cost of the travel insurance, Very different from when my friend sought reimbursement for their Viking River Cruise and got the whole thing back - but that was four years ago. Viking has changed. They aren't worth it any longer. Try another cruise line. If Viking continues in this vein, they won't be around much longer anyway! Read Less
9 Helpful Votes
Sail Date: October 2018
Where to start? I have good and bad experiences on my Rhine Getaway. Even before stating I asked my sales consultant about the water levels and was told that a ship swap was a distant possibility. And if I chose to cancel or rebook I ... Read More
Where to start? I have good and bad experiences on my Rhine Getaway. Even before stating I asked my sales consultant about the water levels and was told that a ship swap was a distant possibility. And if I chose to cancel or rebook I would lose the total amount. SO I proceeded to "enjoy" my Rhine river getaway. First let me say that we did indeed swap ships. This gave us a unique perspective to compare two ships and staff. The first ship the KARA was beautiful and the front desk, waiters, and bartenders, were beautiful in spirit and accommodating our every request. We purchased the silver drink package (150 per person) and I can report to you that it was a bargain, as there are eaters and drinkers and we are definitely drinkers. SO if you enjoy drinks you must purchase this package. OK so we are on the KARA, for two days and then we are told that we will do a ship sway. So here we go packing everything again. And we need to be bussed to the next ship. As a result we had to leave the people with whom we became friends, (the ships staff), and boarded a bus for a long trip to our reduced excursion. I cried when we left that friendly staff. They even got a cab to deliver our lost luggage and deliver it to the next port of call. And did our laundry for free while the bags were lost. AND even members of the crew offered their personal clothing until ours arrived. The KARA crew was EXCELLENT. God how I will miss them. OK so reduced time at our next excursion, back on a bus and then we boarded the HLIN. BIG DIFFERENCE!!!!!! I expected the bartenders and staff to be "same but different". Now I am an outgoing and friendly guy but almost IMMEDIATELY I found the attitude VERY DIFFERENT and cold. This was not just my opinion, but ALL of the fellow passengers with whom I came into conversation with. If it were just me, I could write it off BUT is was unanimous! Even the guests in the SUITE at the rear of the ship (the executive presidential suite), the largest in the ship, with whom we became friends, said that the bartender was downright RUDE. They had planned to go on another Viking cruise and were making plans told me that they will go one Tauk or Crystal instead. They told me that that trip was around 25K and they planned to "vote with their wallets". And eschew any future Viking cruises. As I said before we were one of the lucky ones who went on the Rhine. Our captain told us the Elbe and Danube were now completely closed to river traffic of large ships. One a positive note I spent MANY hours in the wheelhouse with out captain, Adam, who as an engineer appreciates all the technical details of captaining a longboat. Radar, FLIR, river navigation systems, sonar, and all the logistics were explained to me. As we became closer he showed me pictures of his beautiful Polish wife and handsome son. For me this was the best part of the cruise. The captain on the HLIN made this ship OK for me but the rest forget it. We made friends with a guest who was a professional chef and he had "words" with the HLIN chef about things I dont know about like the temperature of a "sear". I tried the "stew" which consisted of boiled cubes of some kind of meat, cubed potatoes and carrots in a broth. NOT stew in my definition. Almost the same meals every day. Now I am very easy to please BUT if you are looking for above average meals, you wont find it here. I did the poached salmon almost every night. My wife had a "ribeye, which she could not eat. Our table guests looked at the food presented and many had the ceaser salad instead which was actually pretty good. So would I do it again you are asking. Are you sitting down? IF and this is a big IF Viking makes it worth my while I may consider them again. But after reading the other reviews and what Viking did after they returned home, I think not. Now I know that Viking can not control the water levels, but that is not the issue. The insincerity and holding back of information is what I have an issue with. They got our money and it seems that it was all they wanted. It was MUCH worse for the Danube travelers. All in alI guess I was pretty lucky in the end. Read Less
Sail Date: September 2018
I choose it as a first timer to Europe. To have home base and cover several countries was wonderful. The quality of the excursions exceeded our expectations. It was a terrific combination of R and R, fun and education. The staff on the ... Read More
I choose it as a first timer to Europe. To have home base and cover several countries was wonderful. The quality of the excursions exceeded our expectations. It was a terrific combination of R and R, fun and education. The staff on the cruise was outstanding. They new all of our names within a day and our favorite beverage. It was fun to see our favorites each day. We liked that it was all inclusive and paid for prior to the cruise. We didn't have to deal with charges, extras, etc. We were concerned we might be the youngest demographic on the boat but were surprised by the mix. A few younger, many older but all pretty mobile and active. The services did a nice job dividing us into groups for the daily excursions. We felt like we were with the most active group which was important to us. We look forward to our next river boat cruise. Read Less
Sail Date: September 2018
This was our second Viking River Cruise. In October 2017, we went on our first Viking River Cruise on the Danube River. The Rhine River cruise was as just as enjoyable as our first one. We started our cruise in Basel , Switzerland and ... Read More
This was our second Viking River Cruise. In October 2017, we went on our first Viking River Cruise on the Danube River. The Rhine River cruise was as just as enjoyable as our first one. We started our cruise in Basel , Switzerland and finished in Amsterdam, Netherlands. The tours were wonderful and the food, service, and accommodations on Viking Hlin. We were scheduled to cruise on Viking Kara, but switched to Viking Hlin because the water level on the Rhine River was low because of the summer draught in Western Europe. We were very pleased with the way Viking runs their river cruise and enjoyed every minute of it. The food and accommodations on Viking Hlin were wonderful. The entertainment on the ship was excellent and the staff were very friendly and helpful. Despite the low water levels, we were able to do our entire cruise itinerary and visit all the stops that were on the original river cruise schedule. Our only complaint was that it ended far too quickly. Read Less
Sail Date: September 2018
Everything about this cruise was awesome! Beautiful and clean ship, wonderful staff, delicious food and interesting fun excursions. Viking saw that ever detail was handled with perfection. On the excursions Viking chose friendly and ... Read More
Everything about this cruise was awesome! Beautiful and clean ship, wonderful staff, delicious food and interesting fun excursions. Viking saw that ever detail was handled with perfection. On the excursions Viking chose friendly and very knowledgeable excursion guides. Each one lives in the area and were a wealth of knowledge and information about the area and the sites we were touring. They interacted with the group and answered questions. Group sizes were kept at smaller numbers for a more personal tour experience. Dining was amazing! They prepared wonderful buffets and off the menu selections. The waitstaff were so friendly and accommodating, as was everyone who worked on the ship. Our program director George was so helpful and a great fellow. He certainly worked hard to make the trip great for us. What a great personality he has. I wondered if he ever took any time to rest. He made it a point to interact with each guest. This was the best vacation ever! Read Less
Sail Date: August 2018
Thanks to all the staff for making our vacation the BEST EVER! This is an absolute must for everyone! Check your bucket list and write this cruise down! Once in a lifetime experience is a minimum! We plan to come again year after year. ... Read More
Thanks to all the staff for making our vacation the BEST EVER! This is an absolute must for everyone! Check your bucket list and write this cruise down! Once in a lifetime experience is a minimum! We plan to come again year after year. The destinations were amazing! The food and service is first class, truly 5 star! We will definitely travel the world with Viking, thanks again for everything! I just can’t write enough good words and praise for Captain Tomasz Danelski & his crew. Our trip was made incredibly memorable by Hotel Manager Alexandra Woods, Master Chef Nuno Maia (World renowned), Director Daniela Ebert, Maitre D’ Marci Jasinski, Bartender Extraordinaire Goska Kurowska! Also cannot ever forget The Legendary Dominika Lipska, Caramfil Florin Andrei and of course Rumen the Musician! These people are doing such a great job and I really hope to see them again on our next epic adventure! Read Less
Sail Date: August 2018
I heard about Viking from watching PBS. I watch PBS and saw the ad on the television. I work with someone who highly recommended Viking. The staff were the very best and all were so friendly. Our needs were met and the local guides were ... Read More
I heard about Viking from watching PBS. I watch PBS and saw the ad on the television. I work with someone who highly recommended Viking. The staff were the very best and all were so friendly. Our needs were met and the local guides were well informed and friendly. Our cabin was the perfect size with a balcony. It was cleaned and ready when we returned from the shore excursions. We extended the stay in Amsterdam and Viking took care of all transportation back to the airport and even walked into airport with us to direct us where to go . The ship program director was most interesting on pre- excursion history of what we would see and the history of the location. The meals were delicious and the wait staff was friendly and always keep assisting you with meal selections. We plan on another Viking River cruise in the next year or so. I will stay with Viking since we had such a great experience on this trip down the Rhine. Read Less
2 Helpful Votes
Sail Date: August 2018
Ya gotta do this cruise. It's amazing to watch the staff work and benefit from their efforts. Everything is spotless. Everything is on time. Everything we ate were superb. Most of the tours were good and two of the tour guides - ... Read More
Ya gotta do this cruise. It's amazing to watch the staff work and benefit from their efforts. Everything is spotless. Everything is on time. Everything we ate were superb. Most of the tours were good and two of the tour guides - Natasha (Black Forest) and Udo (Cologne) were exceptional. The staterooms while small (in comparison to a hotel room) were luxurious and kept spotless. The amount of information provided to us in advance of our cruise was incredible and every time we called for additional information we were treated courteously and given good information. We were fortunate enough to book our flight through Viking and we had some of the best flights we've ever taken in terms of schedule. I have never taken a cruise before and was leary of being holed up with so many people in such a "small" space but didn't end up feeling that way at all. Highly recommended! Read Less
Sail Date: July 2018
We were on the Tobin James cruse. Some friends had been prior on Viking river cruise and raves about it. We loved every aspect of this adventure. The staff was the best, very helpful and informative. The shore excursions were on time ... Read More
We were on the Tobin James cruse. Some friends had been prior on Viking river cruise and raves about it. We loved every aspect of this adventure. The staff was the best, very helpful and informative. The shore excursions were on time and informative. Viking does it right as most of the excursions are all run by their employees and you can tell they love their jobs. The food was exceptional prepared the way you liked it and plenty of it. The ship was really quiet as when you were under power you never heard it. When they docked you never felt the banging and jarring as you feel on other ships. They are amazing shipmates. During the sail days the cruse director was very informative as what we were passing by, mostly castles and talking about the history of them. Also talked about the towns we passed. She was great with keeping us informed without being annoying. I’m summary it was the best cruse, love the small format of ship, never really felt like we were being hearded like cows as you do on the monster ships . Read Less
Viking Hlin Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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