Sail Date: July 2015
We booked our flight and cruise with Viking planning a river cruise starting in Budapest aboard the Bestla Ship.ending in Amsterdam. Alitia Airlines lost our luggage for 7 days. However the crew on Bestla ship was wonderful and ... Read More
We booked our flight and cruise with Viking planning a river cruise starting in Budapest aboard the Bestla Ship.ending in Amsterdam. Alitia Airlines lost our luggage for 7 days. However the crew on Bestla ship was wonderful and laundered our clothes and repeatedly tried to locate our luggage. After 7 days, we were told that the river was low and we must take a 3 hour bus drive to the twin ship Eistla. Upon boarding Eistla, I noticed the ship did not smell fresh. Entering our room there was a button on the floor, thought the vacuum missed it. Next morning was an early morning excursion, but our bathroom smelled . Thought all would be well later. Upon returning to room, smell was a disaster and the was a bubbling sound of foul gas coming from drain area of bathroom. Reported this and Captain for managing ship came. Asked immediately to be moved to another room. Was frightened for our health. She told me they had no other room. I was frantic. For the day we had no place to clean up or rest etc. At 9:30 p.m., we decided we need to check out the room. It smelled heavily of disinfectant. The same towels and bath mat were in the bathroom. There was disinfectant odor for three days. My husband had a sore throat on the last day of travel from ship. Had the ship management kept plumbing in order this would never had happened. Read Less
2 Helpful Votes
Sail Date: June 2015
This company offers little to poor value for the high prices that it charges. The cabins are so small that you can't even pass each other in the cabin. They have crowded in about 100 cabins while AMA and Tauck have a much smaller ... Read More
This company offers little to poor value for the high prices that it charges. The cabins are so small that you can't even pass each other in the cabin. They have crowded in about 100 cabins while AMA and Tauck have a much smaller room count. Instead they offer more conveniences such as spa, salon, work out room, pool, bicycles at port, QUALITY entertainment, etc. You get NONE of these with Viking so that they can make more profit at your expense. There was an outbreak of Norovirus and when we got on, many members of the crew were already sick from the previous cruise. Instead, they mingled with the guests and it spread like wildfire. Instead of bringing a doctor onboard at each port (they had empty cabins and a suite available) they did nothing but take many to the hospital at each port for them to pay a high price to the hospital there. Many were in their rooms with vomiting and diarrhea for 4-5 days with a violent cough. There were only 3 hand sanitizers on the entire ship and none at the Lounge Area and Buffet eating area. In fact, instead of stopping the buffet breakfast in the morning and all buffets so that the infected people would not spread the illness with their violent coughing on the food, they did nothing. No announcements, no requests to use sanitizers, no requests to stay in your room if you were sick, etc. So many things could have been done. This is the poorest run company I have ever sailed with and I have been on over 20 cruises. BUYER BEWARE. Read Less
Viking Eistla Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 4.0 4.5
Entertainment 3.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 4.5
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 3.0 4.4
Rates 4.0 N/A

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