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26 Helpful Votes
Sail Date: October 2018
There was nothing to fault on this holiday. Very well organised indeed. Holiday comprised of flights from London Heathrow to Athens return, 1 night in Athens hotel, then 7-night cruise including 24 hours in Mykonos, 48 hours in ... Read More
There was nothing to fault on this holiday. Very well organised indeed. Holiday comprised of flights from London Heathrow to Athens return, 1 night in Athens hotel, then 7-night cruise including 24 hours in Mykonos, 48 hours in Santorini, a day in Milos, another in Herculaneum, Crete and concluding with a half day visit to Ephesus, Turkey. A really good itinerary on this cruise if you like the best of the Greek Islands. The flights, transfers and hotel accommodation were all fine (Stewart Travel, Glasgow). The cruise was exceptional. Mostly because of the crew. Small comfortable ship (800 passengers). Extremely friendly and attentive staff (nothing was too much trouble for them). This was probably the best cruise we have been on to date. We were given cards when we arrived which entitled us to free drinks (alcoholic and soft) which covered all but the luxury brands of drink (18-year-old whisky etc.). It was fine for us only requiring beer, baileys, wine and coffee. We did have a lobster dinner one night and paid extra for that, but it was well worth it! The food was excellent. Ranging from the ‘Al A Carte’ restaurants to the buffets and bars. There was a wide range of dishes and choices to suite everyone. We didn’t have one meal we were not impressed with. The staff are very attentive, we didn’t wait long to be served ever. The entertainment on the ship was constant culminating with the two shows every night. The shows were excellent and varied, the dancers and acrobats extremely talented. The ship photographers were also very helpful, and their work was memorable. The easy pace of the island visits meant you had plenty of time to explore each destination properly. We were lucky with the weather and had clear blue skies and 23-25c most of the week. I cannot stress the friendliness and helpfulness of the Captain and his crew enough! They were all charming, went to great lengths to ensure the passengers were always happy and content. The safety and efficiency of the way the ship was run was impressive for me as an ex-seaman. Everything was properly done (we felt safe at all times). We had a magical holiday and would recommend this company, ship and staff unreservedly, everything was perfectly organised. We would cruise again with Celestyal without hesitation. They are an outstanding company (extremely impressed). Read Less
12 Helpful Votes
Sail Date: August 2018
Hi All, My trip Aug 27th from Athens on the Crystal 7 Day Idyllic Aegean Cruise was beyond what I expected. With only 476 cabins this makes for a nice intimate group with no line ups. The extra pluses like all inclusive drinks, free ... Read More
Hi All, My trip Aug 27th from Athens on the Crystal 7 Day Idyllic Aegean Cruise was beyond what I expected. With only 476 cabins this makes for a nice intimate group with no line ups. The extra pluses like all inclusive drinks, free tours and no tipping quickly made this my top favorite cruise of all time. The guests themselves were 40-75 age group comprised mostly of Canadians and Europeans. No language barrier at all as the staff for the most part are fluent in 5 languages. Very few children which does not exclude families but there is not a huge children's program and the sheer amount of walking and exploring would be difficult for kids or seniors with mobilty issues. Having said that the ship herself does accommodate physically challenged passengers. The food was superb with a la carte and buffet style options. We had a pre reserved table every night and we loved getting to know the staff. The food was international style with a North American flair and every meal was different and presented in the most elegant way. They do offer upgraded menu items like Lobster and select wines but we didn't feel the need to upgrade. I can not say enough about the hard working and friendly staff. By day 2 they knew us by name and we were always greeted in a friendly way. The cabins were spotlessly cleaned and had all the special touches you would find on any other larger cruise ship. Towel service, turn down service, cute towel animals and chocolate on the pillows. Our cabin was a large picture window which was lovely arriving in each port. I would have upgraded to balcony except there were none to book last minute. The best thing about this cruise is that it actually overnights in many of the Greek ports which give guests a chance to experience day and nightlife without having to rush to get back on ship. It was great to be able to explore these destinations on our own. The tours were amazing and very informative, especially Turkey which was a wonderful surprise as we were slightly nervous about going there. At no time did we ever feel any port or locals were dangerous. Of course there were lots of vendors selling their wares and for the most part they were ready to bargain and the clothing, jewelry and trinkets were truly authentic. I would not travel in August again just due to the thousands and thousands of tourists in each port every day plus the heat which was in excess of 38C every day. I would highly recommend this cruise to any of our valued customers and do recommend a few pre/post nights to unwind before the cruise. I will be telling anyone who is willing to listen how fantastic this experience was. Read Less
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12 Helpful Votes
Sail Date: August 2018
My daughter and I booked this cruise due to its varied itinerary which did not include any sea days and included two over night stays in Mykonos and Santorini rather than as a "cruise experience". This enabled us to independently ... Read More
My daughter and I booked this cruise due to its varied itinerary which did not include any sea days and included two over night stays in Mykonos and Santorini rather than as a "cruise experience". This enabled us to independently book a hotel for the night in Santorini. Having previously cruised with P and O and Royal Caribbean we did not want to spend too much time on the ship as we personally found that these larger ships are too rigid in their organisation for our needs. However The Celestyal Crystal in our opinion and experience as a smaller ship was the total opposite. Embarkation and disembarkation even when by tender ran smoothly with no queuing and minimum formality. Our inside cabin was clean, functional and had the most wonderful stewards who serviced the cabin at least three times daily. The dining choices...buffet and two formal restaurants were run by well trained and attentive staff. The food choices were good although at times the food served did not always match the description on the menu. The house wine was excellent. However the spirits and alcoholic cocktails although well presented appeared to be lacking in alcohol.The entertainment was excellent including twice nightly live shows, a live band ( a rarity these days on cruises ) and live music and dancing in the lounges. There was also a disco and karaoke bar which we did not visit due to lack of time on our part. The ports of call were excellent and the time spent in each port enabled us to visit historical sites, great beaches and local tavernas independently alongside three excursions which were included in the price of the cruise. We were unable to dock in Milos due to adverse weather conditions and the captain re arranged for us to visit Syros instead. As we arrived at a slightly later time in Syros the evening shows and restaurant times were rescheduled to start/finish at a later time. This is a fantastic example of how the customers were always put first on this cruise. There was a consistent happy, friendly, family atmosphere among the international passengers and crew. This was enabled by the excellent staff led by the cruise director Danny and his team. This cruise was all inclusive with three included shore excursions, a drinks package and all tips and gratuities. All the staff appeared happy in their roles and it was great to see crew members being given time off to explore various ports of call. We will definitely return and strongly recommend. Read Less
7 Helpful Votes
Sail Date: August 2018
We wanted a cruise that included the Greek Islands, leaving from Athens, for around a week, in August. This cruise fitted the bill. After booking and visiting the agents in Auckland, NZ to confirm our cabin, we then read some of the ... Read More
We wanted a cruise that included the Greek Islands, leaving from Athens, for around a week, in August. This cruise fitted the bill. After booking and visiting the agents in Auckland, NZ to confirm our cabin, we then read some of the reviews which were less than flattering! We had cruised with our 4 children years ago and so decided we would make the best of maybe a bad choice. We were very happy with our choice. From the moment we stepped on board we felt comfortable - the service was always with a smile, the food was good, the included excursions on shore were excellent, we had no real complaints. We ate each night at the restaurant on deck 5 and my wife and I were escorted by Dimitrius or Angelo to our table which always had the reserve sign on it. We found the food very good with the various selections and the house wine was very acceptable. The breakfast buffet was typical of a good resort except the pastries were disappointing. The bar service was excellent - you just needed to order right. I took a bottle of brandy on board as it was not showing on the list of spirits in the drinks package but it was there, so you order a brandy and a bottle of your mixer, ice, and then make your own drink! They do not serve doubles, fair enough. Getting numbers of people off the boat for excursions was done very well and the three tour guides we had were excellent. We only watched one show which was good as we tended to retire early and then be up for the next days activities. The only negatives were the men eating in the restaurants at night in shorts when there were many notices to advise not to. The restaurant staff we spoke to said they thought it was disrespectful to them as they dress up in white jackets etc and most of the passengers make the effort but there are always a few spoilers! Very enjoyable. Read Less
4 Helpful Votes
Sail Date: August 2018
first timers, good staff and attentive service on this smaller ship. Food was not Michelin but was more than satisfactory in all restaurants. One downer though- in the A la carte rest'nt the dress code has been allowed to slip- not ... Read More
first timers, good staff and attentive service on this smaller ship. Food was not Michelin but was more than satisfactory in all restaurants. One downer though- in the A la carte rest'nt the dress code has been allowed to slip- not saying it should be black tie etc, but sitting down next to persons in flip flops and shorts who have just come back on board from the shore visits is not great fun! if unable to dock, they do need a few more activities during the 'sea time'. would have liked a little 'tour' of the ship for example, just to show the hidden workings and to keep us out of trouble on the aft deck with the Mojitos! Being a smaller ship, we were on some of the smaller islands and away from the larger crowds from other ships. But- friendly, money's worth, and excellent, clean cabins and public areas. Read Less
9 Helpful Votes
Sail Date: August 2018
While preparing to write my impressions of my cruises ( my 123th , I am a professional in the cruise market and I have accompanied groups with almost all the cruise companies over a period of 40 years ) here is the first word that came to ... Read More
While preparing to write my impressions of my cruises ( my 123th , I am a professional in the cruise market and I have accompanied groups with almost all the cruise companies over a period of 40 years ) here is the first word that came to mind: kindness! From the moment I boarded I found, as usual (I do this cruise every year) so much courtesy, everywhere! All crew , from the exquisite lady Guest Relation Manager to the very efficient cabin waiters , our table waiter Ali and the restaurant Manager Mr. Alex (a word for describe him: simply outstanding ! ) , just to name a few , all, really all of them , were ready to answer to all my needs with a smile , always offering an impeccable service. The ship : well, Crystal is my favorite Celestyal ship: It looks like a huge yacht, the optimum size to enter small ports but large enough to offer the services of a large ship but scaled down which means personalized service and more spaces Individual. The décor, a bit ' retro ' but bright and airy is the best you could possibly want to sail in the Aegean Sea. My cabin, the 7205 Junior suite, is not really a junior suite: it is actually comparable to a spacious balcony cabin of a today standard cruise ship. I have to open here a small parenthesis of "little disappointment" because a review, to be fair to be credible, must be fair, in good things ( and really MOST are very good ) but also in... not so good . The world’s cruise companies, when they have a less valid hardware (as in this case, a junior suite that is not) compensate with better service as ordinary and here is where Celestyal is wrong: this cabin is part of the “suite” price category (the other two main groups being the outside and inside cabins ) But, while costing just little less than other suites JS doesn’t enjoy any perk at all. Nothing at all. Everything in contrast to the other categories of suites that have excellent benefits ( well done Celestyal for these ! ) . Not even free breakfast service in cabin , and this is really simply unacceptable . Now, tell me, is out there a single company in the world not offering this service in Js ? The answer is: NO or , better YES : Celestyal. The price is certainly not cheap , suitesa are expensive and Celestyal should realize that this is correct at all. The Junior Suites customer thinks that they have booked a "Cinderella" suite. Having said that... everything else has been of my total satisfaction: the catering is much improved compared to past years , it was already good, but this year it was definitely better. Also noteworthy is the excellent presentation (and abundance) of the dishes. The presentation of the buffets has also considerably improved. The bar service is pretty well organized taking into account that on Celestyal there is the all inclusive formula which guests obviously take advantage of and the work of the bars for employees is hard . Well done. What else to say? The style : I mean, the Celestyal cruise style is a little...how to say, retro ? Perhaps, but retro ' in the best meaning of this world : lot of class and this makes it an almost unique product in the International cruise panorama. Hope they don't change because that makes them absolutely different. And, now, the best of the best: the evening shows ! The cabaret offered here is ( light years ) better than the insipid mega shows offered on the big ships, here there’s "pathos" and the result is that I enjoy myself crazy and try not to lose a single one. On premium ships, an example for all Holland America Line : I much prefer reading a book in my cabin than attending their shows . This says all ! The cruise director: Well, one of the best I've ever experienced ( and enjoyed so much ) and between other 122 cruises to compare with , I believe It says a lot. The itinerary is really nice, with the overnights in Mykonos and Santorini that allow you to enjoy all the excitement of these islands that become particularly alive and charming in the evenings (while almost all other cruise ships depart ). The ship had to cancel the call of Milos due to marine weather conditions and we made instead a call at Syros’s capital Ermoupoli , an elegant city that I particularly love and that I recommend to visit. Then Kusadasi , Turkey: apart from the amazing ruins of Ephesus, shopping here is absolutely not to be missed. What have I forgotten? Ah, the beautiful Crete: I have been there at least a dozen times and always I found something new to see, this time I visited a typical farm on the hills that produces oil, raki (the typical Cretan brandy) and typical wines and we were offered excellent local delicacies produced by the farm. Ah, I forgot! Early evening , while the ship was still anchored to Heraklion , came aboard a troupe of local dancers who offered us a show of typical cretan dances: again, a “bravo” to Celestyal . Such shows were once frequent on cruise ships but today they are almost gone. And now, just a little advice to enjoy the Celestyal hospitality at its best : try to "swim against the tide" while aboard . For example,If the mass of passengers likes to dine late in the evening, and this is the case here, try to dine sooner : you’ll enjoy a better restaurant service ! More quiet and relaxed . As soon as the ship arrives, don't rush to the ship’s exit : instead , wait a while and leave queues and stress to others. I do so and for me the cruise is nothing othen than relax as I like it. And when the cruise is over ? Nostalgia of course so the best… treatment ( ehehe  ) is booking immediately another cruise with Celestyal for 2019, so I can dream of a Celestyal cruise for a whole year ! I sincerely believe that with Celestyal you can’t go wrong: if every year I repeat this trip in the Aegean there’s a reason ( hope they will soon introduce new itineraries , for example alternate routes in order to allow passengers to make longer back to back cruises . ) . Of course Greek islands are full of charm but Celestyal Cruises will take you there in an absolutely special way , different from all other cruise companies in the world : the “Greek way” with its special food, its music and its wonderful people which means, simply, a totally different , and far superior experience ! Read Less
2 Helpful Votes
Sail Date: July 2018
Amazing entertainment team and activities, tasty food and friendly staff. Would definitely visit again. All destinations were really nice as well as the excursions. I enjoyed it a lot. Most negative reviews are from old people who always ... Read More
Amazing entertainment team and activities, tasty food and friendly staff. Would definitely visit again. All destinations were really nice as well as the excursions. I enjoyed it a lot. Most negative reviews are from old people who always complain about the slightest thing. There are things to do for everyone on this ship and you will certainly not get bored. Pool is kind of small though. Room services were always satisfactory...no problems here. I can't say much about a la carte but the buffet was full of variety and the two barbecue evenings were the cherry on top of the cake. There are lots of activities where they show you how the staff carves fruits or ice or how they fold the towels and stuff like that. Danny, the cruise director was the soul of the party, always smiling, dancing and talking with everyone. Very outgoing guy. Disco is alright, they have a Cuban dj so there are lots of good rhythmic songs to dance to. Read Less
2 Helpful Votes
Sail Date: July 2018
Very good food, clean cabins, great night shows and divers entertainment program. Really best value for money I've paid. Great for families with/without friends. I strongly recommend for everybody: you can enjoy the dense daily ... Read More
Very good food, clean cabins, great night shows and divers entertainment program. Really best value for money I've paid. Great for families with/without friends. I strongly recommend for everybody: you can enjoy the dense daily program or you just can relax in sun bath. I've have chosen 7 nights in Greek island with spectacular views; the atmosphere on the ship was like in (a big) family. The services was really good, the crew was very nice and we have really pleased with the overall atmosphere. Very nice live bands with Greek traditional music or from international . Danny, the cruise director, was a man of pleasant surprises every night with really good shows, that cover professional dance, good music, acrobatics, ballet and so on. The entertainment team was really good and interactive with peoples. Finally I spend very nice time on Celestial Crystal and I will back next year for a new experience. Thank you! Read Less
7 Helpful Votes
Sail Date: July 2018
An ageing vessel, "dirty" engines putting out fumes on departure from ports. Outside deck space is tired, not very comfortable seating and cushions when available dirty with cig burns. Cocktails very watered own, wine a ... Read More
An ageing vessel, "dirty" engines putting out fumes on departure from ports. Outside deck space is tired, not very comfortable seating and cushions when available dirty with cig burns. Cocktails very watered own, wine a dinner nothing special but drinkable Excursions rather long and padded out with relatively uninteresting visits like carpet factory in Kusadasi which was interesting initially but not the 1 hour plus of resisting the sales pitch. Disappointed that so many cruisers chose to ignore the dress code , tea shirts and sandals even on captains night. Having given all the negatives, we enjoyed our cruise, food in Olympia was excellent and we were well served by Angelo Geny and Elisabeth the wine waitress. Lounge areas were comfortable and really enjoyed the shows which were very professional. Small groups playing in lounges were also good. Overall although Cristal is showing her mature years this is made up for by the really excellent crew, always smiling and helpful. Next cruise will be with a larger more modern ship but I think we will miss the size and friendliness of Criistal and her crew. Read Less
4 Helpful Votes
Sail Date: July 2018
We went the whole family (2 adult children) on a 7 day cruise to the Greek islands. Excellent ship, renewed, great food, good cabins, Staff is very kind. Well prepared itinerary. What I liked the most is the human scale of the ship (1000 ... Read More
We went the whole family (2 adult children) on a 7 day cruise to the Greek islands. Excellent ship, renewed, great food, good cabins, Staff is very kind. Well prepared itinerary. What I liked the most is the human scale of the ship (1000 passengers), so that you have plenty of space and time to enjoy, no hurries, not being pushed by the herd of passengers coming behind you. Compared with the Costa and MSC ships (5000 passengers) where you just feel another number, and were you may not find a place for breakfast or lunch during rush hours (specially if you go to the buffet, instead of the restaurants), the atmosphere is much more relaxed on the Celestyal ships, And the staff is 10 times friendlier, not completely stressed like in other ships. Just make a simple calculation: in a 5000 passengers ship you have 1000 crew: on crew member every 5 passengers. On the Celestyal ships, you have 1000 passengers and 450 crew members: one crew member every 2 passengers, A huge difference!!. 100 percent recommend Celestyal Cruises. When we wanted to change an excursion from Efeso for another one in Samos (the same day), no problem, no extra charge. Good cruise company!! Read Less
Celestyal Crystal Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 2.0 0.0
Shore Excursion 5.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 5.0 0.0
Rates N/A N/A

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