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25 Costa Diadema Cruise Reviews

The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
Sail Date February 2019
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of ... Read More
My wife and I did a 7 day trip from Rome Port. The food, cleanness, staff, experience were better than expected! Also after reading bad reviews. The food is not the same for each day, and is not just burger and pommes frites. Lots of other choices. You mostly don't have to wait long to get a drink. During dinner it was depended on waiter how often you were asked for more wine. The entertaining in the theater were mostly no so good. We explored the cities our selves, except for Marseilles, where we took a costa arranged tour. If you read about each city beforehand, you can go by your one, with no problem. We very much like the port of Savona, where the ship is set right in the city center. One excursion was cancelled without explanation. We would like to go again, when we have the money. Maybe on a different ship, to get a different experience. Read Less
Sail Date September 2018
I chose this cruis for the itinerary and Costa's Italian touch. I really loved this boat, the food both in the buffet and at night, our premium balcony cabin and the staff. We only took a ship excursion in Barcelona. We sail ... Read More
I chose this cruis for the itinerary and Costa's Italian touch. I really loved this boat, the food both in the buffet and at night, our premium balcony cabin and the staff. We only took a ship excursion in Barcelona. We sail from lovely Civitavecchia. Then we sailed to Savona, Marseille, Barcelona, Palma de Mallorca and Cagliari, returning to Civitavecchia. All are fantastic places. If you like Italian food and products cruise on the Diadema. Every night, we drank Prosecco or Sprtitz during the shows. On our table for 2, we had a ncice bottle of Montepulciano d'Abruzzo (paid). We had the free water package for lunch and dinner. The ship is very modern and the ambiance is fantastic. A lot of bars to hang on with live music. I liked the shops and the outside promenade boarding the restaurants on Costa Diadema. We ate at the pizzeria ( Diadema makes its own fresh mozzarella) and at the Amarillo gelateria (great gelatos) Read Less
Sail Date September 2017
We chose this cruise because we flew into London for 2 day -took Eurostar to Paris for 2 days -then train to Marseilles. We Ubered from St.Charles train station for 21euros, great uber driver, we embaraked about 2 pm with a very short ... Read More
We chose this cruise because we flew into London for 2 day -took Eurostar to Paris for 2 days -then train to Marseilles. We Ubered from St.Charles train station for 21euros, great uber driver, we embaraked about 2 pm with a very short line.This is a first time for us so even as we didnt know what steps to take we made it without a problem. We went straight to the cabin and greeted by our new best buddy Rommel. He was great, attentive, and cleaned our room like twice a day. Our beds were put together to make the large bed which i kept falling in the middle all night, but oh well. We had the inside room, no window It was pretty large and the bathroom was large too. We could put our luggage under the bed and it had a small fridge. had all-in-one shampoo/soap in the shower. Overall i was impressed with the size of the room. We had breakfast brought to the room for 10 extra euros a day. All carbs, no meat, so i went out to the buffet to add cold cuts. Breakfast buffet does not have hot food that i could remember,only cold cuts, bread,cereal, danishes,donuts. negative on eggs or bacon. Buffet food was good, there were certain days that the buffet had my favorites like Prawn, Paella etc. I think that was when we docked in Spain. I preferred the dining food over the buffet. Our seated dining was a table for 2 with the view of the ocean in the back, they said that was the best seat in the house. It was very romantic. Our waiter Nyoman was training and he was shy at first, but day 2 and 3 etc, he loosened up and felt comfortable with us too. I danced with the waiters on Italy night and it was great fun. Gelato and crepe bar was cute and colorful but extra cost. We got the middle drink package 26 euros a day, gave me all the sodas i wanted and a few cocktails(i dont drink much), but my husband was constantly out of package for the drinks he preferred. So he settled for Gin and tonic, so maybe the third tier was better but didnt match me, the non-drinker, in cost. Coffee was excellent Illy cappucinos all day long. The announcements are in italian with brief English translations so might as well be all italian coz i didnt undertand a thing, but thats ok coz the itineray plan was in english. The Shows were one main show an evening, and band nights in different bars on the ship. I didnt care for the shows, seemed mediocre but the bands were fun, also in italian or english songs with accents The singing contest was fun, also an italian host. No translation except for the American songs they sang. There were always dancing lessons all over the ship and plenty of people joining in. the day activities were few so its best to get off the ship and check out barcelona, palma de mallorca, civitavecchia, savona , and spend the day or half a day outside. It was very very hot outside this time of year. Pools are very small, So i never used my bathingsuit because it was too tight and crowded. Photo guys were out to sell. They didnt have choices in the packages basically it was 14,20,30 euros for individuals or 400euros for all. Couldnt afford to buy them all. We took a drop off costa sanctioned bus to Rome and we walked it ourselves. Then we ubered to the Vatican. It was cheaper and at our own pace. We felt we did the right thing for us. All went smooth and got back to the ship right on time. Embarking was chaotic so we sardined our way back in. Disembarking was easy and we found our way back to the train by taxi because uber couldnt get in 28 euros. For the inexperienced cruisers like us, we were very satisfied, but all the experienced ones may find the need for more activities on the ship. My husband says he loves cruising now, so thats all of it in a nutshell. Read Less
Sail Date August 2017
My Italian parents (65+) enjoy cruising and invited us to go along (single mum & 2 kids, aged 11). So we chose Diadema to coincide with our various travels and room requirements, schoolbreak, flightsprices, etc.... no other particular ... Read More
My Italian parents (65+) enjoy cruising and invited us to go along (single mum & 2 kids, aged 11). So we chose Diadema to coincide with our various travels and room requirements, schoolbreak, flightsprices, etc.... no other particular reason. Its a huge ship, therefore called the Queen of the Med with about 4500 passengers and 1300 staff members. Clean cabin, attentive & friendly service staff. Most of the entertainers are Italians, hence it is the most spoken language.When sunny and at see the Sundecks are packed with no space in between. The buffet has plenty of food with above average quality. For unknown reasons, there was a waitling line of about 30min to enter the restaurant every evening. Entertainement was nice, with a vast variety in how you want to spend your evening. My kids were looking forward to use the F1 simulator, but this was out of order for the whole week. Unfortunately Icecream and Pizzas are not included, so these have to be paid extra for, which seems a little strange on an Italian Ship. The Waterdispensere where only located in the selfservice restaurant and only accessable when these were open (and...a funny smell surrounded this dispenser). Check out the locations you want to disembark and study public transport, as their offers are very pricey.All in all, OK but just too crowded. If I am ever going on a cruise again, then just in a cabin with private balcony. Read Less
Sail Date April 2017
I've written an extensive report of our experience on the costa board. This was deal we couldnt say no to. A guaranteed inside cabin,so weren't expecting much. Upgraded to a Balcony. Cabin spotless throughout the ... Read More
I've written an extensive report of our experience on the costa board. This was deal we couldnt say no to. A guaranteed inside cabin,so weren't expecting much. Upgraded to a Balcony. Cabin spotless throughout the cruise. Some of the best food i've ever had. It is aimed at the Italian market and therefore meats, cheeses etc are aimed at western Europeans. Hot breakfast in main dining room only. cold in buffet.Dining times later than english/american lines. Entertainment good to great. Bands around the ship-good. Laundry service reasonably priced but do NOT send anything other than plain laundry. A good dress shirt of mine was ruined (took all the glitter off) and you will only get back 7 times the laundry charge. it does clearly state thin on laundry t&c. so i only got back 21€ We enjoyed the cruise a lot but do remember this is aimed at the Italian market. We'd definately go back on her. Read Less
Sail Date January 2017
This was my first ever Costa cruise so I had no idea what to expect. The check-in went smoothly on my arrival in Barcelona with my bags taken, given a boarding card and told to await for boarding on the first floor at my allotted time. ... Read More
This was my first ever Costa cruise so I had no idea what to expect. The check-in went smoothly on my arrival in Barcelona with my bags taken, given a boarding card and told to await for boarding on the first floor at my allotted time. I was two hours early and sat in the cafe (nice) and had some lunch. I started to join the queue for boarding and found that I was meant to have checked in (again) at the desk on the first floor and have my health declaration checked. Why do a check in twice? There were lots of people behind me and the same thing happened to them and we had to leave one queue and join another and return to the original queue. Chaos! The Diadema is a beautiful ship and looks amazing as you walk around. I was aboard for a week and think there were areas I still haven't seen. She is massive! The food really lets the ship down. The buffet at lunchtime and evening on the 10th deck is horrible with inedible food, dirty tables and not enough staff. If you have a restaurant on your card (I was Coruna Blu) then have your evening meal there. It was open dining so I could go there at any time. Best time is immediately after 7pm as many of the other passengers seem to opt for eating later in the evening. I never found more than 5 people waiting in front of me to get entrance in to the restaurant. The food was usually cold when delivered to the table but there was no point complaining as the staff were so rushed off their feet. I spent an extra 10 Euros on a beef steak on my final night and it was superb. Breakfast in the Fiorentina restaurant was nice if you just want an alternative to the buffet, but don't expect the hot food to be hot. They have an English breakfast but it was cold every morning. I had breakfast delivered to my cabin on 3 mornings and it was fine. You pay 5 Euros for the privilege but better than sitting in the dining rooms in the midst of breakfast chaos. The highlight of my trip was a meal in the Teppanyaki restaurant where the staff, food and overall atmosphere was exceptional. It was wonderful and I should have booked it every night! If you make the reservation on the Costa website, it doesn't automatically make it with the ship as I found out to my cost. I turned up to find that there was no reservation in my name. Fortunately, I got a table. The internet is expensive but very reliable. It worked out at about 120 Euros for heavy usage for 7 days. I did several excursions and they were all very good. The trip to Rome was horrible as the seats on the coach were that close together, I couldn't even sit properly in the seat. I am only 6'1" and it shouldn't be that bad. We had a 90 minute journey and it was horrible. I wasn't the only passenger to feel the issue with the seats but there was nothing that could be done to sort out the problem. It is definitely worthwhile getting the drink package from the outset as it will save you a fortune if you have a couple of glasses of wine, unlimited soft drinks/coffee/tea and the odd cocktail at night. Always a good buy is the laundry service which was on offer at 20 Euros for 24 items. It was done overnight and appeared the following day beautifully cleaned and pressed. Check you final invoice as mine had several mistakes. They were fixed by the hospitality team without any problems. I thought the entertainment was very good. The bands playing in the bar was exceptional and the couple doing acrobatics were fantastic. A great atmosphere in all the bars and very attentively looked after by bar staff. Read Less
Sail Date January 2017
As a seasoned world traveler I knew that choosing to cruise on an Italian liner would mean that I would not be having the same experience as one of the ships that Americans usually choose. Why did I choose this particular cruise? I ... Read More
As a seasoned world traveler I knew that choosing to cruise on an Italian liner would mean that I would not be having the same experience as one of the ships that Americans usually choose. Why did I choose this particular cruise? I wanted a winter get-away, the price was fantastic, the itinerary included ports I wanted to visit. I did not choose based on food, drink, onboard activities, amenities or what language was predominant. In reading the reviews prior to the cruise, I was surprised at how many folks were unhappy that English was not more prevalent (duh! - it was an Italian liner!) And all the complaining about having to purchase water was way out in left field. Contrary to some reviews, the water from the taps onboard was perfectly safe (there has to be warnings when it is unsafe to drink the water). No such warnings were evident anywhere. Yes, if you wanted bottled water with dinner there was a charge but that happens in a lot of land restaurants too. Free water was always available at the open seating buffet anytime of day. I had no problem bringing bottled water back onto the ship after daily excursions and I did not witness anyone else having a problem with that. I think the water issue is blown out of proportion in the reviews. I did not participate in any of the ship's excursions as I did my own research on each port of call and determined what I wanted to do and see based on public transportation, etc. This of course made the cruise more affordable and was easy to manage. Only at Mallorca did I have to purchase a ship's shuttle bus ticket into the city because there was no public transportation available and the walk was a long one. Overall, I was happy with my experience on Costa's Diadema because it was just what I expected and I had done my "homework" to make it fit my ability and desires for what I wanted to see at the various ports. The Diadema is the same as any big name cruise liner that takes on thousands of people for a cruise - it's all in what you personally enjoy about the cruising experience. Read Less
Sail Date January 2017
(This will be a long review since I promise myself that I will leave a good detailed review just so people know what they are missing.) We are a couple in our 30's and 40's, no kids. We travel a lot but never been in a cruise ... Read More
(This will be a long review since I promise myself that I will leave a good detailed review just so people know what they are missing.) We are a couple in our 30's and 40's, no kids. We travel a lot but never been in a cruise vacation.We decided to take this cruise because of the rate, schedule, cities that are covered and port of embarkation which is at Marseilles. We purchased the package because of the rate which is really a good deal during that time without reading reviews from other customers. After reading all these reviews, it really made me feel that it's going to be a bad vacation. Complains from food, water, service, over pricing in everything and even the program which some said it's just average. My expectations are really low to the point that I was not excited for this trip. I'll start my review with embarkation, it was easy and fast. We made a mistake not coming early because we thought its like a flight that after check-in, you will be going to the gate and waiting for boarding. But big mistake. After leaving your luggage and check-in, you will go directly to your room and your card is just waiting for you on the bed. You can enjoy all the services that are available as soon as you have this card (only if you already made a prepayment package, which we did. We bought our drink package so that we can just drink and never think of how much are we spending already.) If not, register your credit card before purchasing, which is super easy. The ship is gorgeous. It looks new and every inch of it is very clean. As soon as I got inside, I was regretting already that we only took 7days. It was alive with colors and music. It's huge and everyone inside are having fun with drinks and activities. Breakfast has two areas, international and Italian. On our first breakfast we went to international, there was a long queue outside the restaurant. We waited for at least 15minutes before getting seated. They serve hot meals here which I advise to go to if you like eggs and sausages. On our following breakfast, we decided to go to the Italian. I find it more relaxing and there are a lot of options but yup of course, no eggs. We tried the breakfast room service one time because we had to leave early for Rome and I find it very simple, not so much options. We tried lunch only once because we always eat out when we are on dock. Lunch is buffet, food is okay lot's of options but it's like a market. So get ready to fall in line and rubbing elbows with other guests. Dinner is seated. I really like the idea. Food is great when its like a special night but average when its just a normal day in the boat. Food and drink are served right on time. We always anticipate watching the spectacle before our dinner at 9pm. I find the singers and dancers amazing. Top notch talents. They even had an opera singer which was really good. Different program each night so you always have something to look forward to. I didn't like the comedy guy but my husband like him, so maybe it varies. There were activities from 8am until late night. They never ran out of things to do. I like the most was the white party, gala night and Italian night. I was amazed that people were dress to impress. My advise for future costa female clients: bring long gowns, heels, make up. And for guys, bring your suits! You will feel left out if you don't. Plus it's really nice to dress up. Service is excellent. Drinks are served fast. Servers are pleasant. We paid 25euro/day for our drink package and it was an amazing deal. Coffee is served during breakfast but this is just regular one. If you like espresso and cappucino better get the drink package. There are juices at the buffet area but if you like smoothies or virgin cocktails better get the drink package. If you like wine with your every meal then get the drink package. If you missed buying one before embarkation, they sell it there for the same price. But there was a loop hole with the drink package, you can order water by the glass but you cannot order a bottle of water. It's extra charge or you can buy the premium drink package which is around 40euro/day or buy the water package. It was funny that I was expecting this type of things might happen, but it didn't matter. You can actually buy water from outside and bring it to your cabin. We tried and I can say that you really can. Regarding excursions. I saw complains that its very expensive. Well this is true, but i think it's just the same with other cruises and even 5 stars hotels. So, if you are in a budget just go do it on your own. It's a bit of walk to take buses or trains but it's cheaper. We didn't had a problem getting out of the port or even getting back but we researched well before our trip. It was an amazing experience. We would go back for sure and we already told our friends about it. Actually one of our friend already went with his wife for the 12 days mediterranean cruise, and we just have the same experience. Read Less
Sail Date January 2017
Costa Diademia Our Cruise December 24th 2016 We live in San Miguel de Salinas in Alicante, our trip starts December 24th 08,00am we drive to Alicante airport and leave our car with www.parking10.com 8 days for just 48 euro. We hop on a ... Read More
Costa Diademia Our Cruise December 24th 2016 We live in San Miguel de Salinas in Alicante, our trip starts December 24th 08,00am we drive to Alicante airport and leave our car with www.parking10.com 8 days for just 48 euro. We hop on a Vueling 1 hour flight to Barcelona at just 35 euro per person. We get Taxi from Barcelona airport to the Cruise terminal for 35 euro for 5 people and 5 cases. Queueing to get on was a bit of a pain especially having to write out and sign sickness form, but in less than an hour we were on board. We were pleasantly surprised by our inside Samsara cabin 12009 it was huge. And In a very privileged position. The ship is fantastic, clean, well laid out. Christmas day was Chrissmassy! Good points nice cabins, nice spa package, nice room attendants, and nice waiters in bars. Show every night, drinks package is well worth it. Facebook internet package is cheap. Bad point’s staff not so happy in their work, self-service buffet a disaster at breakfast and lunch. Spa wet are far too small. You have to buy water! Pizza area really really dirty. We have cruised with Costa before we had suites on the Concordia and the Serena, guess what Costa would not honor our accumulated points. So we have finished with Costa because of this forever.We should be VIPS! On the whole we had a great cruise totally enjoyed the Floretine restaurant for breakfast and evening meals. Managed to get a full English every day. We got free pepsis and 7ups instead of buying water. Trips, Calgaria, we did a coach trip to Nora, boring. Rome do it on your own, far cheaper , less walking, see everything in half the time with Civitachechia Cabs. La Spezia having done the leaning tower of Pisa many time before we went on a shopping tour to “Shoppin outlet village” What a con, very expensive. Not worth the bother visiting. Savona, here we went to Monaco and Monte Carlo, the best trip of the cruise, very impressive, clean and exciting. Marsella, what a dump, they are trying, we were very scared by the amount of Muslims around they spit at women in the street. Couldn’t wait to get back to the ship. Read Less
Sail Date December 2016
This was our seventh cruise, the second with Costa. We previously sailed with Royal Caribbean and NCL. We booked a back-to-back cruise, doing the same six-day route twice in the Western Mediterranean. For the first cruise we received a ... Read More
This was our seventh cruise, the second with Costa. We previously sailed with Royal Caribbean and NCL. We booked a back-to-back cruise, doing the same six-day route twice in the Western Mediterranean. For the first cruise we received a free upgrade from inside to balcony, which was a real treat. My wife has special dietary needs and was looked after superbly by the crew, delivering food to the room every morning at no extra charge. The interior is tastefully done, certainly the most appealing of all cruise ships we have been on. The ship was kept impeccably clean. The entertainment was good with a variety of lounges where musicians perform. The food however did not compare well with the other two cruise lines mentioned above, e.g. cold buffet breakfast (it is called an Italian breakfast); so there is no bacon, eggs and sausages which I associate a buffet breakfast with. You can have an English breakfast in the formal restaurant, but it closes around 9:00. Being a late sleeper, I usually did not get to the formal restaurant, but the two times I did eat there the bacon and eggs were cold and not worth the effort. Free drinking water is not served at dinner, you have to pay for it. Ice cream is charged at Euro 1.50 per scoop. I thought that was a bit stingy on the side of Costa. On our NCL cruise earlier this year self help soft serve ice cream was freely available at the pool area from mid morning to late afternoon. The internet is expensive, slow and unreliable. I used the internet early in the cruise but had difficulty to log off ("unable to connect" appeared on the screen). I immediately went to the help desk to report it and found I was logged on for another six minutes after I tried to log off. I requested a refund, they "investigated" and "found" I had used the internet for the entire period and they would not refund. I did not make a fuss about it because it only cost an extra Euro 1.50, but after this incident I did my internet connections at internet cafes and coffee shops in the port cities. Despite the small hick ups we thoroughly enjoyed the cruise. Read Less
Sail Date December 2016
We have just returned from our Med cruise on board the Costa Diadema. We have previously sailed with Cunard, NCL, Carnival and Royal Caribbean. Overall, we enjoyed our first cruise with Costa. The Diadema is a large ship and it took ... Read More
We have just returned from our Med cruise on board the Costa Diadema. We have previously sailed with Cunard, NCL, Carnival and Royal Caribbean. Overall, we enjoyed our first cruise with Costa. The Diadema is a large ship and it took us most of the holiday to find our way around. We were very impressed with the cleanliness of the ship, one of the cleanest ships we have sailed on both inside and out. Obviously, as an Italian ship, it was very stylish and we were impressed with all the public areas. The majority of passengers on board were either Italian or Spanish. As English passengers, we were in the minority but this didn't trouble us really. Our restaurant waitress, Jane was fantastic and was very attentive at all times. Despite being rushed off her feet serving other tables. However, we found some of the other staff not quite so helpful. Guest relations particularly. The food on board was somewhat of a mixture. The lunchtime and evening meals were excellent. This being an Italian ship, the breakfast choice was largely continental. We found that the cooked breakfast was only available in the restaurant. Some of our cooked breakfasts were served not very hot and had to be returned. In addition, it was quite a challenge to get boiling water for a decent cup of tea. Unlike some other cruise lines we have previously sailed with, Costa charge for room service which we found disappointing. One of the main issues we had was the apparent lack of any dress code during the evenings. We noticed that other passengers in the restaurant and public areas were wearing jeans, t shirts, baseball caps and trainers. Personally, I think that Costa should be stricter regarding the dress code in future. Being a family friendly ship, most of the public areas were very lively. It would have been nice if there had been a quiet bar to retire to in the evenings, just for the adults. Gratuities are mandatory with Costa, which we personally disagreed with. In the past, we have chosen to pay however much we could afford. The drinks package we had was good value and I would recommend purchasing a package before embarkation. In summary, our cruise on board Costa Diadema was generally very enjoyable.It was certainly not the best cruise we have ever been on, but we would sail with Costa again in the future. I would certainly not recommend it however, if you're looking for a quiet, relaxing holiday, as this is a ship that is aimed more towards families. Read Less
Sail Date November 2016
We are Americans who sailed on an August Mediterranean cruise which stopped in Palma de Mallorca, Cagliari (Island of Sardinia), Civitavecchia (Rome), Savona and Marseille. The culture.....I had read numerous negative reviews about ... Read More
We are Americans who sailed on an August Mediterranean cruise which stopped in Palma de Mallorca, Cagliari (Island of Sardinia), Civitavecchia (Rome), Savona and Marseille. The culture.....I had read numerous negative reviews about this cruise line by American passengers. I can only surmise that they have had minimal exposure to other cultures. Frankly, the offering of this cruise line is like any North American ship on which I've cruised. Unless you splurge on a high end line (i.e. Regent, Crystal, etc.), I'm sorry folks, every cruise is the same-- lots of human bodies, plentiful food, garish decor, entertainment galore, loud music, sun worshipping, waiting for elevators, the list goes on! Quite literally the only difference on Costa is that Europeans are the absolute majority-- with a healthy smattering of Asians, a small handful of people of color, and virtually a minuscule number of Americans. However my observation is that cruise passengers are exactly the same no matter the language they speak or the country from which they hale-- they simply enjoy this type of vacation. The only tangible differences that I noticed which may make some American travelers uncomfortable are increased smoking habits, a much later (and much louder) nightlife, and some Europeans who are not warm-fuzzy, dying-to-greet you types (although are universally receptive to your overtures). What's the cliché saying, "when in Rome...." I'd suggest embracing the variations in people and culture or stick with a North American cruise. The cabins.....We had a triple balcony room. Plenty of space with 2 beds together to make a king and an additional twin. Sizable balcony with 2 chairs and table. Exceedingly generous closet space, but a bit short on drawers. Safe for valuables. Nice and varied lighting options. Two outlets, but only one that will accommodate your American electronics, so bring an adapter. Linens not luxurious but decent and plenty of towels replenished multiple times daily. Bathroom had generous shelving for toiletry storage and a drying line, but no outlet. Pool towel replacement, however, was quite spotty. Housekeeping, and I am super picky in this regard, kept the room spotless and did so at least twice daily. The food.....Breakfast was cold continental: meats/cheeses/breads/yogurt/fruits. Lovely and fit the bill for us, but do not expect a full gargantuan American breakfast. This boat, and rightly so, caters to the majority of its customers for this meal. There is a sit down cooked-to-order breakfast option, as well, but we did not try it. Lunch is a wonderful varied selection for all palettes-- same as any North American boat. We dined at night during the early seating. Nice variation (albeit heavily Italian) and good quality. As Americans we were served water free of charge, as opposed to our European counterparts who are always charged for water because this is commonplace in restaurants in their countries. Service could be a bit spotty, but in their defense, the waitstaff seemed exceedingly taxed, rushed to flip the dining room for the second seating. They even turn the lights up to hurry you along! We did eat in the teppanyaki restaurant, for which you do indeed pay extra. It was fine, nothing particularly special, but a decent diversion if you need a change from the dining room. Of course, there are also various food offerings (some free, some paid) throughout the day to satisfy appetites any time. The excursions.....We only booked 2 excursions through Costa. From Palma de Mallorca we visited Drach Caves with shopping for Mallorca pearls (which btw are artificial). Our trip ended up being combined English/French, which did not detract from the trip in any way whatsoever, as the tour wasn't guided in the caves (information provided simply during transport). Good value and as anticipated. Then there came the unfortunate events surrounding our planned excursion to Arles/St. Remy from the port of Marseille. I had read horror stories of English language trips being cancelled and there starts our narrative. I had booked this trip prior to embarking and was informed only the afternoon prior to the excursion that it had been cancelled due to lack of interest in an English language tour. Ughh, how aggravating and what inexcusably late notice. I had foregone a private tour to save money and I kicked myself for doing so! We considered opting for another language tour, but, unlike the cave tour in Palma, this would be a guided tour through the various stops (not just during transport); therefore the language barrier was indeed an obstacle. We ended up spending a small fortune for onboard (painfully slow) internet looking around for a last minute Sunday car rental. My unfortunate takeaway is that I would be highly unlikely to book a tour-type excursion through Costa in the future. You should also know that Costa distributes excursion tickets at the eleventh hour; I'm talking that they didn't show up until the morning of the trip. At the very least you should check in with the trips desk, as aggravating as that is, just to confirm that your plans are solid and as expected. The entertainment.....ok let's be honest here. I've never seen a single performer who was headed to Broadway on a North American boat and the same holds true on Costa. The shows were fine, but our expectations are realistic. Lots to do by the pool during the day, plenty of children's activities, great separate opportunities for teens to socialize and of course your standard fare of bingo/trivia/wine tastings/dance lessons/etc. The website.....hmmm, suffice to say that the site, clearly translated from Italian, could use a bit of work. For example, the itinerary on the website indicated that we'd dock in Palma both Day 2 and Day 3. Nope, Day 3 was a day at sea. Glad I had not planned a private excursion or rented a car which I often do. Another piece of information that was unavailable to us from the English language website was the ability to embark and disembark at various ports along the itinerary. We met many guests who did not do the 7 night round trip but various and varied timeframes. I suggest asking specific questions of the agent when booking and not assume the offer is the same as you might expect on a North American cruise line. We choose our cruises based solely on dates and itinerary, so if Costa had an offering that intrigued us, we'd certainly choose it again. Read Less
Sail Date August 2016
I really Don't know what people are moaning about with this ship. We had a fantastic cruise. We have sailed with RCI and Celebrity in the past and were pleasantly surprised by how well the Costa Diadema stood up against the ... Read More
I really Don't know what people are moaning about with this ship. We had a fantastic cruise. We have sailed with RCI and Celebrity in the past and were pleasantly surprised by how well the Costa Diadema stood up against the bigger cruise lines. The food was really good in the main dining room but with a very Italian style (after all it is an Italian ship) The hot breakfast was in the main dining room and served until 9.30 not 9.00/ Also at no time were we rushed out of the restaurant and found all the staff to be friendly and courteous with us at all times. Maybe we did not have a bad attitude though which people who work in the service industry respond well too. Yes you had to pay for Pizza and Ice cream but this is the way cruising is moving forward . All the big lines offers pay for dining options. The pizza was only 6.50Euros with a dessert not exactly going to break the bank and it was very good !! The room was spacious and cleaned every day. Our cabin steward was very nice as were all the others who we spoke to in passing . It is a lively ship and not the kind of ship you would go on if you are looking for sedate tea dances etc. We found most of the shows and music in all the bars lounges and theatres were in English rather than Italian. I don't understand what people are complaining about. The theatre shows were also great .Big shout out to the great opera singer from Cardiff !! All the staff around the ship spoke English very well and we had no issues with language at all. If you needed water with your meal just buy the drinks package. We opted for the Piu Gusto package which include all Water soft drinks, wines and spirits cocktails and premium coffees. It was great value at 150 euros including gratuities each and we could drink whenever and wherever we wanted. The spa area was really nice and we booked the week package which was good value again most new ships are operating a pay for spa programme now so nothing different there either !! I would personally ignore the moaners and give costa a go. It is great value for money !! Some of the small issues like waiting for lifts etc we have had on all our other cruises. Its just what happens on a big ship !! Read Less
Sail Date February 2016
This ship is the replacement for the ill fated Costa Concordia and is a very large ship at well over 140000 tons and 4000 passengers. Having said that, it is very well designed and appointed and we much prefer it to say Britannia, which ... Read More
This ship is the replacement for the ill fated Costa Concordia and is a very large ship at well over 140000 tons and 4000 passengers. Having said that, it is very well designed and appointed and we much prefer it to say Britannia, which is a similar size. Cabins are well laid out, ample bathroom space and large balconies, again much bigger than Britannia. It has lift shafts in the Aft,Mid and Forward sections of the ship that serve all floors. On sea days we did not feel that there was a shortage of seats in common areas and bars, but in common with other ships, the cafeteria is a problem, when trying to get a seat at busy times. Food is good in all freedom restaurants, with good menu choice and standard items daily. No waiting to get seated in any restaurant at either breakfast or evening dinner. Slightly slower at lunch times for some reason, perhaps less crew/waiters available due to shore leave. The shows were very good quality and a good mix of artists. It should be noted, that the passenger list is mainly Italian, Spanish and French (not many Brits), so formal nights are less and not so many black ties around, more suits and jackets. The deck areas are spacious and the walking deck (deck 7) is very nice indeed.Plenty of evidence of Officers/management around the ship, which we think is a welcomed thing, unlike the poor ratio on P and O ships. Service levels and friendliness are also very good on this ship. Drink prices, however, are a little steep, even with a drinks package. Embarkation and disembarkation were both quite efficient, considering the ship size. We went on two ship excursions (Rome and Sardinia), both were good quality, albeit at a price. A very nice winters break all in all and with an extra day in Barcelona prior to the cruise, we flew home in good spirits. Read Less
Sail Date January 2016
Fantastic first time cruise with Costa! The ship is awesome, very glitzy and modern, clean throughout. Facilities are diverse and finished to a high standard and with the latest technology. A good feature is the costa mobile app which ... Read More
Fantastic first time cruise with Costa! The ship is awesome, very glitzy and modern, clean throughout. Facilities are diverse and finished to a high standard and with the latest technology. A good feature is the costa mobile app which allows you to chat freely amongst passengers using your device. Internet is affordable and they offer several plans to suit your needs Embarkation was a bit chaotic from a customer service point of view, and as a first time, they left us on our own and had a lot of questions. We boarded, was taken picture but still had no card. Then was told cards are in the room. We had questions and intuitively with the info in the cabin and help from guest relations felt more settled within couple of hours, at least before the first show commenced. I feel staff overall are very unfriendly. Possibly not by choice because it is a crowded ship, and possibly understaffed? Or just lack of emglish skills... First signs of this became apparent on an evening dinner At Corona blu restaurant with very slow service. On the other hand the girls at the hospitality desk were very attentive and courteous. Something worth mentioning is that the ship takes new passengers on every port. Can feel chaotic at times as new people embark and partake in the drill, etc No happy hour on drinks but they do have special promotions, the bellini and aperol spritz are worth a try. 5 and 8 euros respectively. Very satisfied with the Club Diadema restaurant choice. Generally if you have to pay you will be treated well. On this note, the spa is worth a look. At 35 euros the day pass it can be pricy but again the facilities are worth the price. Buffet crowded as you would expect but there was a varied menu each day and is worth highlighting the pasta. Very creative and tasty dishes as well as a generous salad bar Breakfast good, you have to go to deck 3 to get eggs. A lot of pastry generally as well as meat , peosciutto ham, cheese etc I recommend going on Diadema, although as an avid royal caribbean cruiser, if i see one option of each that i like at the same price , i will go with royal caribbean. Conversely if costa offers the best price, i will be happy to sail with Costa again. Truthfully , not knowing italian and staff not so friendly, possibly due to low level of english, makes me feel a bit dissatisfied. The ice creams from gelateria amarillo are amazing , at 1.50 euro the scoop. Plenty of choice. Discoteca pietra di luna is worth a look, very classy and great sound system with light functions. Read Less
Sail Date January 2016
Whilst the onboard experience was generally great there was an issue caused by land-side booking team who need to dramatically improve to provide a complete customer service. It is not just about the onboard experience. More of this at the ... Read More
Whilst the onboard experience was generally great there was an issue caused by land-side booking team who need to dramatically improve to provide a complete customer service. It is not just about the onboard experience. More of this at the end We have now done about 15 cruises and this is the second time we have been on the Diadema at this time of the year. The motivation is that in the last week of November and first 2 weeks of December this line and nearly all others in have bargains to be had. As a pre- Christmas break this is excellent value at around £300 for the week. This time we were accompanied by mother-in-law at 91 years old. A little frail and a touch of Alzheimer's but still game for her first cruise. She had always maintained that she couldn't swim so would not go on a ship where you couldn't see land at all times. I think my pointing out that if we did sink, no matter how close land was, she still couldn't swim anyway so the distance from shore didn't matter, may have persuaded her to try it. Or maybe she just wanted to be with her son-in-law. The ship itself is very nice, clean, well maintained and modern. The facilities are excellent and the crew are outstandingly friendly and helpful. Moving around the ship was easy and even with 4300 people onboard it didn't feel crowded except for the usual peak time crowds in the buffet. The entertainment all round is excellent. The headline shows were varied and really well done and we never failed to find a decent seat but we did always go to the theatre at least 10 minutes before the start. The music around the ship was very good and even the cabin entertainment was OK, with 10 English language channels. OK they were mainly news and 1 kids channel but this is still better than most. For overseas readers of this review there were plenty of channels in all the main languages as well. Well done for the effort Costa. Mother absolutely loved the shows, dancing and music. Almost as much as the Asti Spumante. The inside cabins are a good size, better than most, and are well serviced. There was ample storage for a week the lighting is good allowing individual reading without having to have the main lights on (take note Brittania). I really do not like shower curtains though and the water pressure in the shower could have been higher for me. But it was acceptable. Only soap was provided but other items were available on request. The main dining rooms are very attractive and the service is very friendly and fast except for one occasion. The gala menu was new and presented for the first time on this cruise. Supposedly it was devised by and Italian 7* Michelin rated chef. I didn't work this night with an hour delay before most passengers got their first course and frankly the food was nothing special. Frankly the executive chef is better and knows what can be produced on his ship for 4000+ souls in a short period of time rather than a restaurant based chef. I appreciate the experiment and sincerely hope they have now got it right. The food itself on gala night was not as good as the regular menus. We never had a problem finding something that mother would not only eat but also enjoy. Often the food presented was very similar to UK food but with a fancy Italian name. OK there were items on the menu that were very Italian in orientation and we tried as many as possible. Most were superb but of course a very few were not to our usual taste. The buffet on the upper decks always had a very good range of dishes of many national orientations and everything we tried (not much admittedly as we tended to use the main dining rooms) was excellent. The services desk and land tours worked very well and always seemed to be more than adequately staffed with knowledgeable and helpful staff. The ship leant us a wheelchair for the duration for use both on and off the ship. The land based staff seemed to have the idea they were only available for use onboard. Any thank you very much for this, it made getting mother around and onshore sightseeing much easier and frankly less disruptive to other passengers. We all took the drinks package for around £20 pppd. This allowed unlimited beer, spirits, cocktails, bubbly, wine by the glass, and also gave water in the dining rooms if you wanted it, which is a pay for item normally, and included all taxes and gratuities. If you drink a total of 4 drinks per day as well as water with meals it becomes value. Less and pay for it as you go. The Problem We were allocated cabin not close together as requested but separated by 4 decks. This is despite 3 phone calls to Costa Customer services and 2 e-mails to ensure that due to the age and health of mother we wanted to be as close as possible. The customer services staff were lovely and understanding and reassured us that the request was on the system. Unfortunately whoever did the cabin allocations either didn't bother to read the information or ignored it. This upset mother quite badly and took a couple of days with lots of reassurance and phone calls between our cabins to comfort her. Eventually she was quite happy but it really was not necessary for us to go through this. Unfortunately as disembarkation is by decks this also gave us problems here as we only found out the disembarkation times on the morning we were getting off. I know if we had thought about it we could have resolved it but by the time we got back from the evenings entertainment we forgot to look. The disembarkation times and baggage labels were only delivered late after we had gone out. Also, as we had requested a specific disembarkation time it is not unreasonable for all members of the party to be allocated the same time. Disembarkation itself was fine though with a man to push mother and retrieve their wheelchair. No problems Perhaps if the authorities had not closed the M1 for an hour on the way down to Gatwick causing us to miss our plane and subsequent transfers causing us to rush around to purchase more tickets etc, then mother would not have been so upset. Hey Ho!! Read Less
Sail Date December 2015
I really enjoyed my trip. The crew was nice and welcoming. There were lots and lots of entertainment. We participated in the Lotto draw and my brother in law, won a price i.e. a dinner in one of your esteemed restaurant. He was the one ... Read More
I really enjoyed my trip. The crew was nice and welcoming. There were lots and lots of entertainment. We participated in the Lotto draw and my brother in law, won a price i.e. a dinner in one of your esteemed restaurant. He was the one who took us on cruise. The ship is really beautiful. The service also was nice. The only problem is that being an Indian and pure vegetarian my choice of food was very limited. I would very much like to cruise again on your ship. Many of my friends and family members are very interested to come on board your ship on hearing how I had a nice time during my stay on your ship. I wish to thank you the Charming Captain and his crew and wish a belated happy new year 2016 may success crown your path. Read Less
Sail Date December 2015
Costa Diadema, November 2015, 7 day Western Mediterranean. Costa's newest, largest and glitziest ship. a version of Carnival's newest Fantasy class. Ports included Savona, Marseille, Barcelona, Palma, Naples and La Spezia. ... Read More
Costa Diadema, November 2015, 7 day Western Mediterranean. Costa's newest, largest and glitziest ship. a version of Carnival's newest Fantasy class. Ports included Savona, Marseille, Barcelona, Palma, Naples and La Spezia. Each port had some passengers joining and leaving, which provides a better atmosphere than the highly regimented, everybody on-everybody off one gets in the Caribbean. Seyne sur Mer, near Toulon, was substituted for Marseille on my departure with a coach transfer provided. I had an inside Classic cabin, I don't care about any of the benefits of a Premium cabin. I did not book with Costa USA and therefore did not have a waterusa package, but I knew this when I booked, I simply added the cost of a water package to the quoted price. The Hotel Service Charge is also part of the Terms and Conditions in Europe. Demographics. Costa is known as a family-friendly cruise line but this trip had few children. There was broad age range, but definitely skewed towards “retired”. Still, a bunch of fun-loving people, not a good choice for anyone who wants Holland America style “relaxing” and “in bed by 8 PM”. Muster. Certified for indoor muster stations. Yes! No more standing on deck. Entertainment. Five rooms with live music, three had double groups, continuous music. Each room has a different theme, but overall, for quality, variety and duration, the music was among the best I have heard on a cruise ship for a decade. None of the dance floors are exactly rectangular, dimensions approximate. Grand Bar Orlov. Double height, into Deck 5. More open feel and much better air circulation. Fake stalactites as decoration, limiting sight lines, as far as I could did not conceal anything like air ducts, just a waste of money. Unlike Cunard's Queen Victoria and Elizabeth where I believe this idea was pioneered, there is a staircase between floors and the upper deck would be prime revenue space if better laid out. The seating is curved in towards the floor, instead of outwards as on Deliziosa, and the open area follows this curve. An excellent idea, needs better implementation. The floor is 52' x only 16'. A nice length but far too narrow for this size of ship, for no really good reason, grossly inadequate for a ship this size. Floorcraft consists mostly of waiting for off-peak times, there is no room to maneuvre around others. The dance team was two very well qualified couples from Hungary (their English was better than their Italian), who focused on Latin, and who put on performances good enough to have won first place at a dance competition. Their classes were technically very good, but I found they were not too familiar with social dancing in Western Europe and Costa had not really told them exactly what experience they wanted for the passengers. While there were no dance hosts per se, the team danced with passengers in the lounge most nights. Teodora 46' x 15' (10') . Used for a variety of themes on different nights, somewhat underutilised. Atrium Elio Doro 24' x 12' A new group came on board in Savona, playing little besides salsa, the area was empty within a few minutes. Costa musicians have a tradition of playing to please the passengers, hopefully they will be modifying their mix. Country Rock Club- Country & Western theme 24' x 12' Good choice for the C&W fans. Piano Bar 16' x 16' Surprisingly good music for a piano bar. Pietra di Luna Disco 36' x 20' Tile but not raised, far safer than on other ships. I did not bother going to the disco. Perla Nerla deck area 60' x 30' Used for various themes and an Argentine Tango private dance party. Not a good dance floor for pivoting or turning. Theatre- I did not go to any of the shows, but I noticed extra staging, I expect the shows would be a bit more Broadway-ish than usual. Food. Overall, good but not spectacular. I rate it as “4” largely because of very limited choice after 9 PM. I do not not want a large MDR meal early in the evening, I prefer a light meal later. Breakfast Italian continental breakfast buffet, 0700-1100. Even at 10 AM, still busy, no one seemed to think the choice inadequate. Cooked meal available in MDR. Lunch As well as the buffet, one dining room offered table service, another self-serve. The buffet was again good but not spectacular. Dinner The lack of choice after 9 PM is by far Costa's weak spot. There was no evening buffet on this trip and the English host did not know of any plans for a change. The Corona Blu area, 500 seats, was used as an open seating alternative, same menu, 5 euro surcharge. It was always busy while the MDR was only half-full for both sittings, a clear passenger preference which hopefully will be noticed in Genoa. Bar prices were comparable to shore prices. On the last night freshly printed menus made an appearance but I did not see any price changes. Cabin 1351. One of the oddly-shaped cabins on this class of ship, with only upper and lower berths (the upper stows into the ceiling). Technically a double, excellent value for a single. Sold as a classic, but I consider this to be one of the best-located cabins on the ship. Customer service, There were agents in front of the counter to handle minor questions. As well as credit card terminals, there were cash machines to accept cash payments. Interactive TV. There is a messaging system which greatly reduces paper (ignored by the spa with its endless hard-copy advertising) but the message-waiting icon is very small and easy to miss. Casino wasn't very busy. Since I invested 20 euros in the slot machines and got back less than 5, I can understand why. Laundry prices seemed reasonable. There was a Magic Bag special but it was timed for Savona passengers and the trip was too short to be worthwhile for me. At the price I paid, excellent value. Overall I was impressed and have recommended my travel agent sell this ship aggressively. Read Less
Sail Date November 2015
First time cruising with Costa, enjoyed it very much. We found the staff very accommodating and helpful. However if you are expecting a formal night with ambience then forget it. Anyone thinking of going to the expense of buying Dinner ... Read More
First time cruising with Costa, enjoyed it very much. We found the staff very accommodating and helpful. However if you are expecting a formal night with ambience then forget it. Anyone thinking of going to the expense of buying Dinner suit or special dress then save your money! We arrived in the dining room on the 'Gala night' all done up to the nines with suits and black tie to be seated at our normal table,and next to us were our fellow diners dressed in casual attire. It would seem that formal on the Diadema is that Men wear a jacket. We and our friends were very disappointed. The all inclusive package is a must. If you are a light sleeper then avoid cabin 9244 as the staff start cleaning on deck 10, the outside eating area from about 5.30/6am each morning dragging tables & chairs about! Our friends were in this cabin, and to give Costa their due our friends were moved that same day to a much quieter area. Holly, the English rep on the ship was very helpful. Will we cruise with Costa again? Not sure as we were looking forward to a more formal way of cruising. Cannot understand why hot food was not available in th dining room on deck 10 for breakfast as it was served in the same place as hot food was served at lunch! Our friend is disabled and nothing was too much trouble to assist by all members of staff. Read Less
Sail Date April 2015
The ship is new and shiny and staff is friendly and efficient and speak excellent English. Embarkation/disembarkation is efficient -- perhaps because guests embark at different ports which means there is manageable number of guests to ... Read More
The ship is new and shiny and staff is friendly and efficient and speak excellent English. Embarkation/disembarkation is efficient -- perhaps because guests embark at different ports which means there is manageable number of guests to check in and out at each port. We had a balcony on Deck 2 (2096) which was convenient and a wheelchair access interior cabin (9152) on Deck 9 (HUGE tiled bathroom the size of an entire stateroom). Cabin stewards were efficient and attentive without being intrusive. Dinner in main dining room was outstanding (if you order your meat "rare" you end up with a larger cut every time). Tip: if you like an appetizer or entree and don't feel you got enough or liked the looks of someone else's you can just ask for another and they will bring it to you! Breakfast is a problem for those who don't like "Italian Style" breakfast (cold cuts and fruit and pastries). As other guests have commented the only place where you can get an egg or hot breakfast is in Fiorintina dining room from something like 7 am until 8:30 am. I am not making these hours up. And don't get there at 8:31. No eggs for you! Many people grumbled about this and it seems rather stingy on part of Costa so maybe enough people complain they will change this and offer eggs, etc at main buffet or extend breakfast hours. We got all-inclusive drinks package -- a very good deal -- although they make you pay for the last day when you get off the ship at 9 am, so everyone pays for a day they don't drink much during. But still a deal. Spa is beautiful and treatments reasonably priced and of high quality. BUT just because you book a treatment at the spa doesn't mean you get to use the spa steam room or pool or whirlpool. No way! They charged 35 Euro a day to use spa facilities per person. A total rip off and be warned -- its crowded and therefore not relaxing. Costa should revisit its lease agreement with the spa and demand that guests be allowed to use spa facilities without charge if they book a treatment. Ship is large but lacks a sufficient amount of public space to accommodate the 5,000 guests. I assume public space has been turned into cabins and public space that would normally be, say a large lounge with panoramic views, are "specialty restaurants" that are largely empty because Costa charges a fortune for the upgrade and with quality of food in main dining rooms its unnecessary. Pool decks are small. There is not enough room for everyone, not enough deck chairs, etc and this does not bring out the best in people. That being said, cruise is an excellent value with excellent staff and great ports and we enjoyed every minute, but if feeling a bit crowded will ruin your vacation or make you cranky, then think hard. It took a day to get used to people always being in our "personal space" and bumping into each other, etc. Kudos to Costa on the "automatic" lavatory doors that slide open with a wave of hand -- very cool and sanitary once you figure out how they work. Ports: we are experienced travelers and the only "cruise excursion" we did was to Pompeii -- highly recommended bc ship leaves at 3 that day and timing is tight for self arranged tours. You have time to explore Naples a bit afterwards (don't bother to pay 6E to go into "castle" as there is nothing to see inside and its falling apart. Just take your photos outside. Archeological Museum is a must see if you have already seen Pompeii, etc because everything they found is in the museum. BUT this was not possible on this visit bc ship left at 3 pm. La Spezia: charming coastal town with market on Fridays (Diadema's usual day). See the town then go to Cinque Terre tourist office at the train station BEFORE 1:30pm (we got there at 1:33 pm and office was closed and we had to wait until 2 pm to talk to anyone). The tourist office that sells the rail cards to see Cinque Terre speaks English (and every other language) and will tell you where to go and help you plan schedule to get you to the towns and back in time to meet ship. We got a late start on train after 2pm and still saw 3 of 5 towns and got back in time for early dinner on ship! We tried to do a boat trip to the towns but we were out of season in March and they were not offered. Savona: this was our embarkation/disembarkation port and sadly we didn't really explore it because we were busy hightailing it to Pisa (highly recommended-- leaning tower became everyone's highlight of trip!) and Florence for the rest of the weekend. Marseille: we had a cold, wet day but walked everywhere. Just took the port bus from ship (they charge but its necessary) to center of town. All the major sights are free. Barcelona: Can't wait to go back. We took ship bus to hop on hop off bus (its right there where ship drops you) and had an AMAZING day. One day is not enough to scratch surface of this amazing and beautiful city. Palma: Again, ship bus to center of town. Beautiful island! It's a tiny gem (so clean and tidy!) in the middle of the sea. Cathedral and round castle are must sees (see Cathedral first then take taxi to castle and guy in ticket shop will call a return taxi for you when you are done). There is a hop on hop off bus here but we didn't take it. Please note the "pearls" they sell everywhere are NOT real. They are pretty and well priced but made of ground up shell paste -- so you are not buying pearls. Just so you know. Read Less
Sail Date March 2015
Positive: Aimee and Ronald, the waitress and waiter were absolutely awesome. My cousin was horrible to her and she dealt with it like a pro. Regie, the steward. I loved him. If I could've packed him in my suitcase I wouldve. If I ... Read More
Positive: Aimee and Ronald, the waitress and waiter were absolutely awesome. My cousin was horrible to her and she dealt with it like a pro. Regie, the steward. I loved him. If I could've packed him in my suitcase I wouldve. If I ever need a house cleaner I would go to Costa and get a VISA for Regie and hire him!!!! The shows. Great! Best shows on a cruise I have ever seen. I felt like I was watching a good episode of America's Got Talent. The food was good as well. Negative: My family is American Indian which makes us light skin. We are also from Southern United States. We got stared at so much. We felt like the actual people on the ship were so rude. When we walked down the aisle and people didn't move. They shoved and pushed. We asked a few people what the problem was. I had also read reviews on it. The area we were in didn't like Americans or Africans. Apparently they were confused on what we were but judged us anyways. Whatever we started being rude back. The ship is a money trap you pay for everything. The food isn't 24hours it stops at 1am, and that's the Pizza Place, that you have to pay for. Americans get free water, everything else you have to pay for. The ports weren't really developed, but the ships excursions brought you other places. Besides that everything was nice. Read Less
Sail Date March 2015
Lovely ship with the Deck 5 outside walkway all round the ship an excellent feature. Well designed cabins. Entertainment to suit all tastes. Younger ones can enjoy loud music up in Deck 10 and the Disco, while older ones can enjoy the ... Read More
Lovely ship with the Deck 5 outside walkway all round the ship an excellent feature. Well designed cabins. Entertainment to suit all tastes. Younger ones can enjoy loud music up in Deck 10 and the Disco, while older ones can enjoy the quieter bars, music, dancing available on Deck 4 and 5. Theatre shows were excellent but you have to get in 30 minutes before to get a decent seat. Not a problem as you can sit and have a cocktail. Food was good with reasonable choice in the main restaurant. The food in the buffet was also good but often struggled to find a table. No hot breakfast in the buffet but great choice with waiter service in the main restaurant. Staff on board were all very efficient and friendly. The all inclusive drinks package was excellent with big choice of cocktails, branded spirits and liqueurs, wine by the glass with limited choice but OK. Avoid the ship during school holidays if you are an older couple. Even in March, the pools were monopolised by families with kids. Three downsides which could be improved by Costa would be, (a) Port disembarkation manned by 1 member of staff to barcode read your Costa on board card ! Caused havoc when trying to get off the ship. (b) No encouragement from Costa for passengers to use hand washes. (c) Tour 1495 to Scenery of Cinque National Park was the worst ever tour from a tour operator and logistics viewpoint. (the 3 places visited met expectations). Costa had subcontracted the tour to Trumpy Tours and did not point out that the rail portion was public transport in an overcrowded, smelly train with little or no chance of getting a seat but a higher chance of being pick pocketed ! The supposed tour guide was a joke, very poor communication in English and lacked organisation skills. Avoid this tour. I dread to think how it would be in the height of season. Read Less
Sail Date March 2015
We booked this cruise primarily to escape the usual Christmas hype and also to experience the brand new Costa Diadema ship. We spent two nights in Barcelona prior to joining the ship on 22nd December 2014 and must admit to feeling some ... Read More
We booked this cruise primarily to escape the usual Christmas hype and also to experience the brand new Costa Diadema ship. We spent two nights in Barcelona prior to joining the ship on 22nd December 2014 and must admit to feeling some trepidation as we had never before cruised on a ship with so many passengers, however, we went with an open mind and were determined to enjoy the holiday. The embarkation process: We arrived at Barcelona cruise port early as we were in company with two other passengers we had met on route from Belfast. There were few passengers around at that time so the actual check-in process was quick and efficient. We were given a numbered card to be used for the boarding process later so we decided to sit back and relax with a coffee/ beer. Boarding commenced around 2pm and was done in numerical order according to the cards issued during check-in and, considering the number of passengers involved, it was also a fairly quick process. Once onboard, the sheer volume of passengers passing through the lobby area made it a bit chaotic , however, we quickly made our way to the lifts and found our cabin where we made contact with our Steward and were able to put valuables in the safe and unpack our hand luggage. We were impressed that our suitcases arrived very soon afterwards and we were soon unpacked and ready to explore the ship and have lunch. The ship: As a brand new ship, naturally everything was very new and fresh and it soon became clear just how big it was. We did a tour of the ship to get our bearings and also to ‘sus out’ the places where we might spend our evenings. The overall décor is undoubtedly ‘bling’ in style; however, we expected this and sometimes just marvelled at how much the interior designers had managed to cram in. All the public areas were large with plenty of seating so there was never any real problem; however, the Diana Lido pool area always seemed to be crowded although we only ever passed through it on our way to other parts of the ship. The pool seemed to be used mainly by children and I imagine that it might be unbearably busy in the summer when the retractable roof is back. There were plenty of elevators around; however, my vertigo prevented me from trying the scary glass lifts which seemed to go up forever from the main lobby area. The signage around the ship was generally good, however, for the first few days it was difficult to find the public toilets as they were not signposted and hard to miss unless you knew where to look. For instance we found no toilets near the lobby area on Deck 3 and the nearest ones were on Deck 4 hidden beside the entrance into the Emerald Theatre. Also, the automatic door opening mechanism in the toilets was a bit alarming at first as you were at risk of being seen by passing fellow passengers. We felt that the Concierge Desk seemed very small for the size of the ship and the number of passengers who would be likely to use it. It was only after standing in the queue for quite a time that we realised there was a ticket machine for issuing ‘next in line’ tickets, similar to those in large supermarket counters. This machine was strangely located in a corner away from the queue so most people did not even know it was there until they had reached the front of the line – it would have been better sited near the start of the queue where passengers could see it from the outset. This would dispel any possible arguments about who was next in line. The Concierge staff were very helpful and efficient and spoke many languages. Restaurants: We had been allocated open dining in the ‘Corona Blu’ restaurant for dinner each evening and the experience on our first night was not too encouraging. We expected to have to wait to get a table and this was not a problem , however, once seated the service was very slow and the family seated adjacent to us complained to the waiter who explained that there was a problem in the kitchen. Personally we were not unduly worried as we were not in any real rush to go anywhere; however, we could appreciate that it might be a problem for families with young children. To be fair, the service did improve on subsequent nights and we never had too long a wait. We did not particularly like the ‘Corona Blu’ restaurant itself and found the layout and décor very uninviting and dull when compared with the other restaurants onboard and it did not have a great ambience. ‘Corona Blu’ has very dark décor, furniture and carpets and on a few occasions we were seated in the side arms of the room which made us feel very cut off from the rest of the passengers – it felt like being relegated to an overflow part of the room and did not enhance our dining experience. On subsequent nights we specifically asked to be seated in the main body of the restaurant and this did not make us feel so isolated and it improved our experience. Given the large number of passengers onboard we felt that the standard of food was fairly good in the restaurant, if perhaps a bit ‘hit and miss’ at times, but we never had anything we could not eat and never went hungry. It was interesting that one of the Maître D’s told us he felt that the optimum number of passengers would be around 4,000 in order to be able to give the best level of service. To us, the ‘Corona Blu’ restaurant was simply a place to go and eat and then leave – it was not a place to linger too long afterwards. We had lunch a few times in the Diana Lido buffet and the food was excellent, especially the pasta dishes, even though it was just a bit chaotic at times due to the sheer number of people around. We always managed to get a seat and have a chat with our fellow passengers. Although we usually prefer a buffet style lunch, we also had lunch a few times in the ‘Fiorentino’ restaurant as it was easier to get a seat, and less frantic, if you went early enough. On one occasion only the ‘Adularia’ restaurant opened for a self-service buffet lunch which we really enjoyed and it was a pity this had not been an option every day. The light décor and layout of both the ‘Adularia’ and ‘Fiorentino’ restaurants was so much better and more welcoming than ‘Corona Blu’ and they both felt more like proper adult restaurants. We also heard from fellow passengers who had been assigned to the ‘Adularia’ restaurant each evening that there was a great atmosphere there with ad-hoc entertainment provided by the waiters and a much better rapport with passengers. Speciality restaurants: We went to the ‘Club Diadema’ restaurant on one occasion and thoroughly enjoyed both the food and the relaxed atmosphere. On a second night we went to the ‘Teppanyaki’ Asian restaurant with two fellow passengers who had now become friends and we all had a really fabulous evening of food and entertainment provided by the chefs. We finished the night off with a few glasses of champagne in the Bar Bollicine. Both speciality restaurants were well worth the additional cost and we would certainly recommend them to anyone. Bars: We had purchased the ‘all inclusive drinks’ package at the time of booking and this proved to be a very good deal. We both drank mostly wine or beer and the system worked very efficiently in all parts of the ship. We quickly found that our favourite watering holes were the bar in the main lobby area on Deck 3 and the Piano Bar on Deck 5. The bar and waiting staff in both locations were excellent and we soon became friends and looked forward to seeing them each evening. It is perhaps unfair to single out individual staff; however, we particularly enjoyed the craic with Barry and Jaydnash (Piano Bar) and all the staff in the Lobby Bar. Two waitresses named Xian and Joy in the Piano Bar also made us feel very welcome. The evening entertainment in both the Piano Bar and the Lobby Bar area was first class and was a real draw for passengers of all ages. From what we could see, the entertainment throughout the rest of the ship was equally good with something to suit all ages and tastes. On Christmas Eve there was even snow falling down into the lobby area which was a lovely touch and the children loved it – along with many adults. Kudos to Costa! Our only criticism would be the lack of an ‘adults only’ bar as the constant presence of young children running around a crowded bar, or being wheeled around in prams, was a bit off putting and perhaps not the best environment for them late at night. The crew: We have only the highest praise and respect for the crew throughout the ship for their efficiency and friendliness, despite the huge number of passengers they have to deal with on a daily basis. They all worked very hard and we often felt sorry for them and wondered how they coped, particularly with embarkation day which seemed to be every day! Other facilities: It would have been nice to have access to a guest laundry/ironing room in order to freshen up creased clothes; however, we appreciate that this may not be possible given the passenger numbers on the ship. On a longer voyage this would be even more desirable. Unfortunately our upgrade to the Samsara Deck did not automatically entitle us to access to the Samsara Spa, however, on the first day we decided to pay for the voyage spa package as we knew it would provide us with a means of escaping the crowds and somewhere to relax. It was money well spent (€105.00 per person for 07-days) and we looked forward to going there every afternoon and enjoying one of the many therapy rooms or just reading quietly in the large, and usually empty, relaxation area with a pot of herbal tea ~ heaven! The Spa staff were also friendly and courteous, especially Tereza and the Spa Manager, Pavel. On the penultimate day of our cruise (28th December) we were unfortunately bombarded with constant tannoy messages over a number of hours which were obviously lifeboat drill instructions for new passengers who had just embarked in Marseille. Not only were these messages’ intrusive but they were repeated in at least three or four languages every time and we struggled to understand why they were being constantly transmitted into the cabins of passengers who had joined days earlier and who had already undergone the necessary lifeboat drill. These new passengers were presumably being put through the lifeboat drill at their allocated locations (as we had done when we embarked in Barcelona) so what was the point of all other passengers having to hear it all again, and again, and again? We fully appreciate the need for safety drills; however, this was perhaps a bit OTT. It really spoiled our last day onboard. The interactive portals provided on some decks were very useful for making speciality restaurant reservations; port transfers …etc. and avoided unnecessary queuing at the concierge desk. Ports of call: Unfortunately we visited most of the ports during the Christmas period and in most cases the shops were usually closed, however, we did get off in them all (except in Marseille) if only to stretch our legs and get a coffee. Palma de Mallorca was our first stop and we spent a pleasant couple of hours just meandering around the impressive Cathedral and the seafront. Naples was the port we had most looked forward to visiting; however, it proved to be a real disappointment. We felt it was very down at heel, neglected and dirty and everywhere was ruined by graffiti. Prices in the cafes were exorbitant compared to the rest of the ports we visited. Not somewhere we would wish to visit again. La Spezia was a fairly small town and we had a quick walkabout and a coffee before heading back to the ship for an early lunch. It has a nice walkway along the seafront leading into the town itself. Savona was a much larger town and had more of interest and a nice atmosphere. We had previously visited Marseille on another cruise and not been too impressed with the place so we decided not to visit on this occasion and to relax on the ship while it was a little quieter. Overall opinion: We actually did enjoy the cruise, due mainly to the friendliness of the crew. We quickly found those venues where we felt most comfortable and which suited our choice of entertainment. There was certainly something every night to suit all tastes and ages. Having cruised previously on ships with much smaller passenger numbers it took a while to get used to the sheer volume of people onboard - especially the large number of small children, however, we soon adjusted and learned to ‘go with the flow’. We would recommend the ship to others, provided they were prepared to wait in queues at meal times, and we could certainly give them some tips on where and when to go in order to avoid them. Overall very good Costa Diadema.   Read Less
Sail Date December 2014
Compared with other multiple Costa cruises done on other ships, the Diadema has been a disappointment. The ship (5000 passengers) has the same surface area of public space (swimming pool, dance floor, theater, reception) as other smaller ... Read More
Compared with other multiple Costa cruises done on other ships, the Diadema has been a disappointment. The ship (5000 passengers) has the same surface area of public space (swimming pool, dance floor, theater, reception) as other smaller ships (3000 passengers), thus causing overcrowding and long waiting in line for lunch or reception. It seems that the number of staff has not been increased in proportion. The staff looks exhausted and sometimes lost with no time to communicate with passengers. In this new concept of ship, forget about eggs in the morning, sorbet at the end of dinner, pizza for lunch, coffee dispensing machine for lunch: these are now options to be paid extra. The daily service fee has also been increased to 8.5 euros per person. It seems that everything is done to save or gain money. The decoration is fine, more simple than older ships, and looks more like an American shopping mall. A sign of this commercial spirit is the publicity placard for an Italian travel agency that hangs from the balcony over the swimming pool. The food at the Fiorentino restaurant is of the standard Costa good quality with good prompt service (except for desserts which are poor, without now the usual possibility of having an ice-cream or a sorbet) but the cafeteria is a disappointment (long lines, poor choice, difficulty to find a table). Scanty tea time (short of green tea, offering only a choice of either dry cake or biscuit), no more midnight snack, no more pizza. We went to the special Costa club restaurant: service was poor and super slow, frozen food was cooked, dishes arrived cold, white wine was not chilled, you had to beg for bread). The Italian spirit of Costa is going downhill: the atmosphere is becoming international, bland and money-making. Globally the entertainment was fine, the music bands very good but forget about dancing comfortably: the dancing floors are of the same size as other smaller ships, which means overcrowding. One last comment about the on-board journal: contained poor information and was unattractive compared with journals provided during previous cruises. Dress code is informal nearly everyday including the day of the captain's cocktail. All this contributes to making this cruise on Diadema far from a dream.   Read Less
Sail Date December 2014
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.1
Rates 3.0 N/A

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