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18 Costa Diadema Cruise Reviews

The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I ... Read More
The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I have been on. This was my first time on an Italian ship. I have cruised on British and American ships more times then I can count. The ship did pick up an drop off passengers at every port which I had never experienced before but did not affect our vacation in any way shape or form. The biggest difference was of course the language for all activities (except the production shows) were all in Italian (Production shows were fabulous by the way)... which is understandable. I'm not much of a dance lesson, trivia contest guy anyway. The dining was the biggest not so good surprise... The food on this Italian ship is the most different then any other ship I have sailed on ... The breakfast was always continental not the typical huge American/british fatty breakfast. The pizza and ice cream which is normally free on the American/ british ships was an upcharge (our kids were disappointed). There was not a free coffee, tea, water dispenser available all day like other ships... It was only available for buffet meal times which kind of forces you to get the drink package... The food in general compared to carnival, rccl, norweigen, celebrity, etc. you could see how this cruise line pays significantly less for quality and if you do want the quality food you have to pay an upcharge (do not expect to get a free lobster night and chocolate molten cake). On to the service... The service from waiters, bar staff, was wonderful... The room steward service on this ship and all other ones I have been on gets worse every time I sail so that was not surprise. All the workers I met spoke English along with Italian, and other languages so was very impressed and humbled as I am in the typical American that only knows English. I admire anyone that can learn other languages. The ports are the main reason why we picked this ship... We were in a port every day except one and got a chance to explore castles, cathedrals, and beaches. We chose to travel on the busiest month in Italy so we did pay extra for that but it was the only time work permitted average was $1000 per person. I do overall recommend this cruise line but as an American and having cruised on more American and British ships... I will go out of my way in the future to make sure the next cruises we go on are American or British mainly because of the comfort level of the language and food make the whole experience way more appealing and on a vacation that is very important. That is why I gave this ship an average rating... This ship was lacking overall a feeling of southern hospitality if you know what that means then you will understand... All other ships and lines I have been on have a deep feeling of southern hospitality but this one did not. That is the best way I can describe it. Read Less
Sail Date August 2019
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ... Read More
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ship was the least enjoyable.This line is owned by Carnival along with many others so when we saw that even water at lunch was extra unless you had a USA on your the back of your card. The standard formal night even charged $25 extra for lobster. The cabins were pretty standard,we had booked a balcony but the smell of cigarette smoke and overflowing toilets were in hallways or in room was an issue.Unlike other ships we traveled on this one picked up passengers at several stops during our 7 days on board so instead of resting in your room your got the alarms and intercom blasting for muster drills. The ship carried people from multiple countries so things were repeated in each language,and this continued on excursions the tour guides spoke in at least 2 languages.One tour was English and Spanish but the accent was enough that I had trouble understanding the english. Read Less
Sail Date April 2019
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival ... Read More
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival day and day of disembarkation. The Diadema is a fairly new ship that accommodates about 5000 people. People are able to embark and disembark at any of the ports, I believe. For Europeans with families this probably makes it a fairly cost effective cruise. That being said, there were way more people on this ship than on Celebrity. And there were way too many kids. The atmosphere just seemed chaotic. Kids on the dance floor at 11 pm is not my idea of a good time, for example. There are no adult only activities on this ship. The ship is very nice and clean. Cabins are only cleaned once a day. The food was mediocre at best and the choices at the buffet were rather limited compared to other ships. The staff did their jobs competently, but were not the friendliest. We are used to the “welcome back” and smiles that the Celebrity crew provides at all times. Our waiter in the dining room was great, however. A bit of advice if you are booking on the Diadema: beware of the 9th deck. The buffet and pool are over some of the cabins and the noise from these areas is unbearable at times. Chairs were scraping the deck above at all hours. Better to book on a lower deck unless you enjoy being awake half the night. The thing that I liked the best about the cruise was the itinerary. I’ll be sticking to American cruise lines and smaller ships in the future. Read Less
Sail Date April 2019
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our ... Read More
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our first time cruise with Costa, but in general the service is of lower quality than on MSC and that reflects also on prices. The embarkation went smoothly when our time arrived, but we had to wait for more than 1,30 hrs although we arrived late (approx. at 15,00 h). Usually, when we arrive this late we are immediately scheduled for embarkation. The disembarkation went more smooth, since we waited until 10,30 h to disembark, and not push to be the first to get off the boat. SHIP - the biggest in the Costa fleet - a small city on the sea - balcony cabin on the left side of the boat (8th deck); great, spatious cabin, always clean; got a bottle of sparkling wine since I am in the Costa Club - the cabin choice was good for some rough sea that we have experienced - Dining restaurant is huge, service staff was nice, but it took them a long time to get us drinks; also, since I bought a package of soft-drinks, once they get us drinks in glasses, and once we got them in cans (more hygenic) and the size is different. Food in general is of average quality, but it downgraded from our last trip (in 2017). There is no more scrambled eggs, the line for breakfast eggs is soo looong, there are no American pancakes for breakfast. The staff in Diana Restaurant (deck 10) is generally less hospitable than in other restaurants. The ship was overcrowded with families, well, basically with kids, but we are used to this. If you are looking for a high-class cruise, peaceful and with lots of attention, this is not a cruise for you. Entertainment was great, and we loved Jose Navarro, the tenor. Service in our room was good, although we were a bit surprised that we did not received 3 hand towels but only 2 although there were 3 adult persons onboard in our cabin. Service in general area and in the restaurant Adularia was good. Ports visited were great, but we have visited them already, and we enjoyed visiting them again. The tours booked on the ship are too expensive in general, so we opted for self-organised tours, mostly with taxi (cheaper, visited some other places, had enough time to visit inside the building if we wanted, get time also for shopping and return to the ship afterwards - like with our private driver and guide). I travel with my teenager doughter and she was much happier 2 yrs before, because we had more international group. Italian kids do keep for themselves and do not mix much with others. We will definitively go for another cruise, but maybe with a different fleet, different ship or different itinerery. Read Less
Sail Date January 2019
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. ... Read More
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. Some very happy, others seemed like they had enough. Food was good. Breakfast buffet was average but the ala carte was much better. Facilities seemed rather simple. Empty bar lounges. Tiny casino with 2 tables and heaps of pokies. Pool area was packed with kids as expected and was less than inviting. English is not the preferred language onboard and it's hard to communicate to most people you meet also. Shore excursions were simple and seemed rushed. Given the short duration of the port visit, travelling 2-3hrs by bus to see something quickly wasn't worth over 100 euros each. Overall it was an average experience and I would not recommend it if you only speak english Read Less
Sail Date August 2018
I choose this cruise, primarily because I was able to coordinate dates with a friend and because it is a newer ship. I didn't appreciate how large it is and I found it too large for my taste, and there was a lack of information about ... Read More
I choose this cruise, primarily because I was able to coordinate dates with a friend and because it is a newer ship. I didn't appreciate how large it is and I found it too large for my taste, and there was a lack of information about some services on board - such as which bars actually will serve a cappuccino? The atmosphere was very much family oriented which made it noisy and hectic. If I had read the ship features more closely I would have realized that this ship would be catering to families. As some other reviews have pointed out, what you get for your money is the ship. No information about the ports you stop at, and the shuttle was for a fee 10 - 12 euros per person at each port. It seemed like they are pinching pennies in ways that detract from the overall experience - being changed for water in our room even though we had a drinks package, being able to get a cappuccino at the bar, but the pastries at the bar were for a price, even though you could go to the dining room and get all the pastries you wanted. Overall the food was ok to good. A little disappointing given the Italian pride in their cuisine. The staff were very friendly and helpful, and our waiter in the dining room was very thoughtful. Getting off and on was well organized and delays were kept to a minimum. Read Less
Sail Date April 2018
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You ... Read More
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You could eat pretty much any time you desired. I am not a cruise snob but I have now been on 9 cruises on 6 different cruise lines both with and without children. My expectations are not unreasonable, simply based on previous experience. Unfortunately Costa has changed and not for the better. For example, There is no "free ice cream" available. Many of the best food items you now have to pay extra for. The dishes offered were definitely not as good as on the previous trip. The buffet closes prior to ending time and runs out of food. Much of the food is the same every day. However our waiter, Joey, in the dining room was wonderful. Very attentive, trying constantly to please. Internet/wifi costs an exorbitant fee and many at the hospitality desk are not very helpful. However, Matteo was the epitome of what an ideal customer service representative should be. The evening entertainment (singers not including the opera soloist) was less professional than on previous cruises. The on shore excursions were pricey. And a heads up to those who have not cruised before. There is a "service fee" every day on your account which you may or may not be made aware of until check out. You can opt out but it is a major undertaking to get this accomplished. Conflicting information and requirements from different employees at the same hospitality desk. Thank you again Matteo for your help. We had a good time doing out own agenda on shore, the food was adequate and the employees mentioned, along with help from Jessica, (the english liason), made it a good trip for our family. However I think I will be looking at other cruise lines in the future unless Costa Cruise Line makes some major modifications to their current policies. Read Less
Sail Date March 2018
It's a pity I only read the reviews about Costa after I have booked its Mediterrean cruise. Turned out the negative reviews of most critics are true! Indifferent restaurant service, overcrowded and messy restaurant with mundane food, ... Read More
It's a pity I only read the reviews about Costa after I have booked its Mediterrean cruise. Turned out the negative reviews of most critics are true! Indifferent restaurant service, overcrowded and messy restaurant with mundane food, chaotic restaurant seating arrangement, below average night shows, confusing ship facilities layout, poor communication regarding embarkment & disembarkment etc., all made our experience with the cruise under-whelming. The buffet was always too jammed with insuffucient seats & you had to be quick to grab a table & sat almost shoulder to shoulder with another fellow passenger. On a postive note, the premium insde cabinet was large enough for 2 persons with sufficent storage space. It was also clean & tidy. If you go to the breakfast on the third floor where eggs and bacons are served, you are allocated to sit with others without any sense of logic. We are a couple & there are plenty of small tables with 2 seats. Why are we allocated to a big table where similar couples are forced to sit together? Read Less
Sail Date December 2017
The crew on the hospitality area aren’t friendly. Their smiles are very expensive. I am reluctant to fall in line as if I am about to be punished for a mistake i have done. The Filipino waiters are so sympathetic on Ristorante ... Read More
The crew on the hospitality area aren’t friendly. Their smiles are very expensive. I am reluctant to fall in line as if I am about to be punished for a mistake i have done. The Filipino waiters are so sympathetic on Ristorante Florante. They are the ones who are ready to help. Our cabin in-charge is also sympathetic and very smiling. It perked our day whenever we met him everyday on the alley. The shuttle buses are on time. I didn’t appreciate the Crew Members entertainment night. Of course their efforts are appreciated but using Teatro Emerald for Amateurs didn’t commensurate my expectations. The embarkation and disembarkation is alright. I didn’t appreciate so much the food at the restaurant. I prefer the food on windjammer. Hygiene is not strictly implemented. We can still see people getting water using used bottles from the juice and water dispensers despite the signages. The antibacterial dispensers aren’t displayed where people can see them. Read Less
Sail Date December 2017
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for ... Read More
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for the same amount of 3000 euros from the original card which we had used to make the deposit 12 months earlier, despite my saying not to use this card again. I called to point out and was told it would be refunded straight away, 2 weeks later nothing and each time i called no one seemed aware what was going on with different variations and different people each time i called. They have a free call back service to make a booking, but once you have done so they do not seem to want to know and you have to call at your own cost! Eventually 3 days before the trip we did receive most of the money back but with a shortfall of 70 euros which was due probably to a difference in exchange rate/ bank charges ( we live & so booked in Spain and the original card was a UK card) however through no fault of our own do not see why we should be out of pocket at all. I complained again and was told it would be refunded to us before the cruise, but again No! Once on board i went to speak to customer service, in my opinion and for the sake of keeping our group of 8 people happy i felt they could add this relatively small amount of money to our on board account to use on the ship, it was our own money we were simply asking for it to be given back. The attitude I was met with was one of total indifference, a fob off and go away, stop bothering us approach, yes yes it will get sorted but its Xmas so theres no one available, come back in 3 days!!! I did this and by now am seething only to be met with more of the same! No one on board, so i am told, had the managerial authority to just make a decision, i had all the bank account evidence and an email from Madrid office which agreed that it was an error BUT they STILL could not authorise to give us the missing money. I asked to speak to someone in authority and again was fobbed off with an english speaking supervisor and finally a department head but still without any authority to do anything..... NOT Even APOLOGISE! Not once did they say sorry to us! I was told they now had to wait for email authority, i said just pick up the phone! Finally on the penultimate day of our cruise they added the 70 euros to our on board account, still not an apology or gesture of goodwill, it was as if it were my fault, how many customers has this happened to, and how many people simply pay the full balance which is on the invoice they sent out 3 times, on booking, on the 25% due date and on final bal due date, never do they send an actual statement showing the DUE amount, i am sure some people forget they have paid the 50 deposit & i doubt Costa would tell you because had we not noticed the extra 3k disappearing and calling to chase it we would never have had it back! Now on to the cruise itself: The dining experience was a pretty hideous event, we had the second sitting beginning at 9.15 pm which for us it is far too late, (& the 6.15 one is too early) and took far too long, exacerbated by the fact they had just implemented a new electronic hand held device for taking orders. The result was our poor waiter was in a state of total confusion for the entire week, he told us he was supposed to have an assistant but he was always deployed elsewhere. The food came in erratic order, eg of the usual 5 courses available not all of us ordered each one, but instead of bringing all the first courses followed by second course etc he seemed to bring them randomely, this resulted in one person eating the main second course whilst someone eating desert, on one occasion one of our children got nothing even though he had ordered the same as other people. We laughed when one person got something as we tried to work out which course it was saying ooo i have got that to come next! Each course should be served together. Although a lot of effort was put into the gala Xmas eve & Xmas day menus, and it was followed on the 3rd night with an extra special menu by a celebrated chef, this meant for 3 nights in a row there was "gala" type food and was too much on consecutive evenings, the portions were too large in my opinion, i would have preferred smaller "taster" size portions of each dish to enable us to try more without over eating and judging by the amount of waste returned to the kitchen, i think others felt the same. Breakfast in the foirentina restaurant was nice if you just want an alternative to the buffet, but dont expect the hot food to be so! The pancakes i ordered were far too thick and freezing cold with little or no syrup. The Eggs benedict turned up freezing cold, as if they had never been introduced to a pan! and on our final day the hot waffles i ordered never materialised at all! The bars and entertainment were on the whole great and we loved the variety available, always somewhere to enjoy live music, our favourite was the country rock club where the band and duo were fabulous. Disabled facilities are very good, level access to all areas, mums window cabin was amply spacious for a wheelchair to turn and manoeuvre & level floor shower and spacious bathroom. Some of the disabled loos however opened the door when they should not have done so beware! On a final note i booked the holiday 12 months in advance and as we were travelling as a family with 4 cabins one of which was for a wheelchair bound person i asked for our rooms as close together as possible, especially for mine to be close to hers so i could help her when necessary. We initially had 9003 & 9131 which is half the ( huge) ship away, and the others on another deck, despite emailing each month to ask for closer cabins i was always told that there had been no more cabins released yet, finally in October to be told the ship was almost full!! How had that happened when there had not been cabins released - ridiculous, how far in advance must one book in order to get what you want! In the end by coincidence i called once when a closer cabin was located so i ended up with a cabin around a quarter of the ships length from my mother, i still had to trip along the corridor each morning to let in her breakfast server but that was not so bad, but it would have been nice to have been next door. Disembarkation was good, they allowed mum to keep the room a little longer and there was no rush to disembark for us all. On the whole we enjoyed the cruise, but next time I will try another company! Read Less
Sail Date December 2016
I was looking for a solo cruise and Costa were the only company offering an affordable balcony cabin for single travellers. I have been on Disney Magic, RCL Allure and Carnival Vista in recent years and whilst Costa Diadema doesnt ... Read More
I was looking for a solo cruise and Costa were the only company offering an affordable balcony cabin for single travellers. I have been on Disney Magic, RCL Allure and Carnival Vista in recent years and whilst Costa Diadema doesnt have all the bells and whistles the other cruise lines have, I found it to be an enjoyable cruise overall and would recommend it to single travellers. The staterooms are a standard size and you can smoke on your balcony. It was clean and the level of service was uniform even though the cabin attendant changed halfway through the cruise. I was on the 6th floor and didnt have any noise issues. At every port you have new passengers boarding - I personally didnt mind it but the continual daily reminders for fire drills for new guests comes straight into your room and forget about having an afternoon nap if its not a sea day. Entertainment was a bit like a mediterranean butlins - with a small entertainment crew, but at least they seemed to give it their best. The evening shows were mediocre but one of the most enjoyable ones was the crew show. Plenty of bars to check out and I think i tried every one - cant say I was bored! Food - buffet was okay and the pasta dishes were very good - the rest of the buffet was ok and no real complaints. I had my time dining and never struggled to get a seat straight away (but if was off peak season). There didnt appear to be enough waiters and trying to get a second drink during dinner could involve quite a wait. One thing that i didnt like was the way the brought out your next dish immediately after you had just finished the previous one - it felt that they were rushing through service and that spoilt it a bit. I had the spa package for the week and it was never crowded. The spa facilities are good but dont book any treatments until you are aboard - the daily offers are a lot cheaper than the pre-cruise prices. Shore excursions were cheaper than other cruise lines but they are not anywhere near as good. Still value for money but dont expect anything amazing when it comes to the excursions. Staff were nice and many remembered guest names - made it more personal and I couldnt fault them. In summary, it lacks amenities for families especially if you have been on other cruise lines but for a couple or solo traveller it is excellent value for money. Read Less
Sail Date November 2016
Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the ... Read More
Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the Mediteranian tour from Savona-Marseilles-Barcelone-Mallorca-Rome and La Spezia Marseilles is a dump, I do not understand why it's part of any cruise, it's a city which seems to be falling apart, don't go there, only the old city centre is worth a visit. La Spezia was a pleasent surprise, visit the Cinque Terre if you go there. The ship is new, from 2014, everything seems to work fine, the style is Las Vegas bling. The crew is very helpful and serviceminded, however, the service-desk is a bit arrogant and it's like they don't listing to what you have to say. We didn't do any of the Costa organized tours, but went on our own, that worked out fine. Read Less
Sail Date October 2016
This was my first Costa cruise. It was my honeymoon and because of that we splurged for a mini-suite. This gave us certain benefits such as first boarding group and first disembarkation group, a fruit basket refilled everyday and a bottle ... Read More
This was my first Costa cruise. It was my honeymoon and because of that we splurged for a mini-suite. This gave us certain benefits such as first boarding group and first disembarkation group, a fruit basket refilled everyday and a bottle of sparkling wine. We also had a "water package" which gave us water at dinner although since we bought the drink package we would have had the water anyway. We got to the port in Barcelona via train/metro/blue bus from the airport. We arrived just after 1:00 but could not board until 2:00. There was a bar in the waiting area and we were given a free non-alcoholic drink which I think was part of having a suite. There was also free wifi. The good points were the cleanliness of ship, the many lounges with live music and dancing, the cabin attendant and the entertainment. They did a good job of handling the multiple languages. As a member of the English speaking minority it was a little difficult to meet new people as so few spoke English. We knew that going into this and it was our honeymoon so it was not much of a problem. The bad was the high cost of the excursions, especially shuttles into town. We only took a shuttle once into Marseilles at 10.95 euro each. We were warned several times about possible danger in Marseilles because of terror threats and a marathon being held in the city the day we were there (just days before the Brussels bombing) At Palma de Mallorca there is a city bus just outside the terminal for 1.5 euro and a stop of the hop on hop off bus which we did use and found to be good. In La Spezia we were faced with a train strike and could not go to Cinque Terre as planned and instead took a city bus to Porto Venere a lovely village very much like the Cinque Terre villages. There was also a bazaar in town that day with plenty of shopping. In Civitavecchia we took the train to Rome. We took the port bus from the ship and then walked to the train station. There was also a bus for 2 euro to the train station from where the port bus drops you off. If we had known where the port bus drops off we would have just walked from the ship to the train stations it would have been a shorter walk. The train was just over an hour to Termini station. I'd suggest getting off at St. Peter's as it is less time on the train and right by the Vatican (and a long but interesting walk to other sights). If you never been to Rome it might be better to take the see-it-all-in-a-day tour. In Savona we rented a car and drove to Monte Carlo. We took a taxi to Europcar for a flat fee of 15 euro and walked back to the ship. Driving to Monaco is not for the faint of heart. The narrow street with switchbacks all the way down the mountain was scary and even worse going back up because we had a standard transmission and those hills were steep! The city is beautiful as is the scenery on the way to and from (mostly highway driving). Gotta love all those tunnels. Getting off in Barcelona we took the Blue bus to the Christopher Columbus statue and then walked to our hotel on Las Ramblas, dropped our luggage and then took a hop on hop off tour of the city. Great way to see the city. The ugly was the food service and sometimes the food. Our waiter had an bad attitude especially toward guests who arrived late which my husband did one night. Our beverage waiter was great and remembered what we wanted each night. If you miss your dinner seating you can go to the 10th floor but will have to pay 5 euro. We generally ate breakfast in the dining room where we could order off a menu and/or have some of a buffet. The breakfast buffet on the 10th floor had more variety but we didn't use that until the last day. I prefer my food made fresh. The "juices" were sweetened and watered down. The coffee started out great but as the week went on the quality diminished. One could always get a great fresh made cup of coffee, espresso or cappuccino at a bar. Since I had the drink package it was included. Fresh orange juice was not part of the package, however. There were various parts of the 10th floor buffet open at different times between noon and 5:00 for lunch. Sometimes it was very limited which was unfortunate for those boarding the ship later in the day. We witnessed staff pulling back trays of food while people were actively taking food off of them. As expressed by others it was sometimes difficult to find a place to eat and the silverware was hanging on racks at each table - something I found very un-hygienic. In general, I found the food unappetizing and some nights had trouble finding something that I would like. I may be somewhat biased because I did contract some intestinal illness on board and was very sick for two days and ate little for two days after that. My husband always found something to eat but found it heavy and heavily sauced. I was expecting Italian food such as I have had travelling in Italy but that was not the case. I am not sure that I would every cruise with Costa again because of the food issue and the poor service we had relating to the food. Read Less
Sail Date March 2016
A lot of hidden cost that makes me feel like low cost company that tries to charge you even for the air you breeze. Mandatory service charge 9 euros should be included in basic price to reflect the true cost as if you travel in 3 it sums ... Read More
A lot of hidden cost that makes me feel like low cost company that tries to charge you even for the air you breeze. Mandatory service charge 9 euros should be included in basic price to reflect the true cost as if you travel in 3 it sums up to another 200 euros. Water costs 3 euro per 1L plastic bottle and it is terrible not having water available when needed without having to pay for it. No water offered with dinner unless you pay, no hot drinks available unless it is for breakfast or if you pay The breakfast buffet pastry assortment was always the same Additional Fee to get from the ship to the cities you are visiting, shuttle bus should be free and in case of Marseille it actually was but it was not mentioned anywhere so you feel forced to book a shuttle bus service as there is no alternative unless you fancy to walk and hour to cross the port area. Disembarkation and leaving your cabin by 08:00 where your baggage is ready to be claimed only at 10;35. Internet- 19 euros+ 3 euros mystical service charge again for not being able even to log in into your gmail or use google not even to use the same connection from different devices unless logging in and out, basically as we are in 3 to use internet on our phones (Facebook and chats like whatsapp available only) we paid 60- euros only for that. Never again Read Less
Sail Date March 2016
We were really looking forward to this cruise, especially since we took Costa for our honeymoon in 2012. Some things have changed, sadly not for the better. While overall it was a good trip, Costa is slipping. Some highlights: even though ... Read More
We were really looking forward to this cruise, especially since we took Costa for our honeymoon in 2012. Some things have changed, sadly not for the better. While overall it was a good trip, Costa is slipping. Some highlights: even though we paid for the Piu' Gusto drinks package, we found upon arrival that it wasn't on our Costa cards (which were conveniently placed on our bed). So after a phone call and a trip down to Guest Services, we got new cards and headed to the bar. Second foul-up-we arrived at our room to discover that our excursion for Marseille (a trip to Avignon and the Palais des Papes) was canceled. They'd given us until 3 pm to contact them about it and fortunately 3 pm is when we got to our room. Turns out they didn't have enough English-speaking passengers (not uncommon given that 98% of them are Europeans), so we were offered the tour in Italian or German. Since we both speak Italian, we took that one. But I'd ordered 3 excursions as a package deal and saved 10% by doing so online. Since Costa canceled the excursion and offered a substitute, they charged us the extra 10%. Come on! So again we headed downstairs to sort that out and after initially rebuffing us, the lady at the excursions desk said "we'll take care of it." So 2 problems in one day and it’s only 3:30 pm. That night we arrived at the Filomena restaurant to discover that we were given a table for 2 instead of the 8-top we’d requested. Long story short: they thought we wanted English-speaking dinner companions and didn’t have any (which they did on our honeymoon, too) and after explaining this to the maître d’, they put us with Italians for the rest of the trip. The overall level of service isn’t what I remember from 2012. Wait staff at dinnertime seemed rushed, requests for ice in drinks and butter for bread often had to be made multiple times, sometimes after a hasty “just a moment” from a waiter rushing by. The drinks package didn’t seem as generous as the last time. Example: several tropical drinks priced at €7.45 on the menu were indeed included, while others on the same page and the same price were starred with an asterisk that indicated they weren’t included. Furthermore, contrary to what a Costa rep told me on the phone, the Piu’ Gusto package doesn’t cover drinks in ANY of the specialty bars. Needless to say, we avoided them altogether. Previously we had been told that if a premium drink cost X amount, we’d pay the difference (starting at €7 or so, so if the premium drink cost €9, you’d pay only an additional 2 Euros). Not anymore. If your drink isn’t included, you pay full freight. That’s just being stingy. Which reminds me: on our first trip, we got bottles of wine and mineral water. Now it’s by the glass only (and only 1 choice for the red or white wines, not a selection as before) We loved the gelateria and visited it often, even though there was an extra charge. Same with the pizza, which was PHENOMENAL-wish we’d gone there more often. But again, they make you pay €6.50, although it does include a dessert and non-alcoholic beverage. Many of the dinner items were previously frozen, and to be fair, it didn’t seem to have affected the quality too much. But it just seemed like they are going more for frozen and reheated foods than they did before. Can’t comment on the shows too much, we only went to the acrobatic one which was terrific, the duo were from France and did a spectacular job. Music in the bars was decent, we liked the Country Rock bar a lot. Drinks were generally good, but as before, it seemed to take a very long time to get served. It looked like the staff to passenger ratio was worse than before. Our cabin steward, Alexander, was cheerful, friendly and efficient. The room itself was fine except for a really annoying creaking sound coming from the balcony door that I think eventually got resolved-some nights I might have been too sleepy to notice. The TV remote control was iffy-sometimes it froze the screen and I had to turn the TV all the way off and back on again for it to respond. Tons of channels to choose from, most Italian or German. I am multilingual and I don’t go on cruises to watch TV, so wasn’t too disappointed in the English language offerings. We did use the spa once for a couple’s massage and it was really good, if exorbitant in price like most cruise massages tend to be. But overall I’d say the standard has slipped. The excursions we booked with Costa were great, especially our guides in Avignon and Florence. The guide in Savona (the tour actually went to Genoa) didn’t seem to take care to ensure all were together-at one point my wife and I stopped to make a quick purchase and the group went off without us. Luckily we knew where the bus was meeting us and found them again-the guide acted like she didn’t realize we were gone for 1 ½ hours! The ship was impeccably clean, the staff mostly friendly. I won a “guess the national anthem” contest and the presenter was fun, really hilarious actually and got everybody in a festive mood. Food at breakfast was good, not spectacular but above average. We had room service a couple of times and it was great. I think next time we cruise Europe we’ll look beyond Costa. They need to get their act together. Read Less
Sail Date February 2016
The ship is first class, everywhere is spotlessly clean, the cabins are kept clean and tidy, the sheets, pillowslips and towels are pure white and changed frequently, as are the rubbish bins. There are various restaurants around the ... Read More
The ship is first class, everywhere is spotlessly clean, the cabins are kept clean and tidy, the sheets, pillowslips and towels are pure white and changed frequently, as are the rubbish bins. There are various restaurants around the ship, the food served is A1 first class and really cannot be faulted, do not expect English cuisine it is mainly Italian based. My only real gripe is, that unless you pay for it, water, tea and coffee is only available twice a day, in the morning at breakfast and again in the afternoon at tea time. On board activities are sparse and not very inspiring throughout the day, although the entertainment team are very congenial and at times quite funny and good for a laugh. The things that put me off the ship are, I thought going on a cruise meant everyone boarded at the departure point and all disembarked at the finish, not so, at every port of call people either left or joined the ship, it is in truth really a luxury ferry! The other problem is that at meal times in the served restaurants, the waiters show you to a table and take no regard as to the nationality of those that they seat or are seated, so it is likely that you will not be able to converse with anyone during the meal because of language difficulties, so instead of it being a pleasant experience it can be quite a drag. For my wife and I the Costa format did not work, and many of the (English) passengers told me it is probably the worst cruise line to travel on and that most other cruise lines are better. Read Less
Sail Date January 2016
This is an engineering marvel. The ship, brand new or four months old, is really a fabulous construction. The food was more than adequate for a cruise of which this was our 6th. Cleanliness, timeliness, organization and staff training are ... Read More
This is an engineering marvel. The ship, brand new or four months old, is really a fabulous construction. The food was more than adequate for a cruise of which this was our 6th. Cleanliness, timeliness, organization and staff training are all superb. Mind you, not being able to use the balconies three out of seven days was absurd as they were 'washing' them. Really. Taking the all inclusive drinks package is the only way as the 15% add-on is hardly fair with drinks at 7 euros 95. Do be careful should you be on the second deck (out of 14) because you bought ''Flash'' price. The night noise as in 3AM with the kitchens and dish washing above you is really beyond belief for a new vessel. When re-approaching the sales people, forget a response. The lack of fresh water is not acceptable. Wine is marginal, too. Unfortunately the tourists constantly getting on/off at each port allows for suitcases blocking the corridors each night. Plus loud passengers in the hallways all night..., but that is not the company's responsibility. While the chef did his best, he did it seven times, without changing. Even the fixed nightly meal never changed, all six courses. The breakfast and lunch were NEVER changed. Too bad that so many things are great but are ruined by a few administrative decisions by the powers that be who obviously have never cruised with real people, and I have to expose this to you. I could not live with myself if I did not... although housekeeping is absolutely the best in the world. Read Less
Sail Date March 2015
I took part in many cruises. Costa Diadema - a really beautiful ship. Entertainment - good, but one night without evening show. Why? Many bars, many places with music. Food - great. But Costa Diadema has water, tea and coffee only during ... Read More
I took part in many cruises. Costa Diadema - a really beautiful ship. Entertainment - good, but one night without evening show. Why? Many bars, many places with music. Food - great. But Costa Diadema has water, tea and coffee only during breakfast, during lunch only water. After this you must pay for any drink. OMG, first time of my many cruises I had to pay for water after 3 pm. I couldn't drink water, tea or coffee whenever I want without payment - a very commercial approach to the guests. No night snack. No evening pizza - only for money. Dinner - waiting, waiting, waiting... Usually 10 min. to get a menu, 15 minutes to give the order, after next 20 min. you get first dish. Waiters need more training, one waiter was professional, so organization of work is the problem. I was no presentation of the crew and the captain during night show - beautiful tradition during every cruise. This makes me to come back for a next cruise. So, Costa Diadema has a great potential and should improve some things. Now - I prefer MSC and NCL. Read Less
Sail Date February 2015
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.1
Rates 3.0 N/A

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