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141 Costa Diadema Cruise Reviews

This was our seventh cruise, the second with Costa. We previously sailed with Royal Caribbean and NCL. We booked a back-to-back cruise, doing the same six-day route twice in the Western Mediterranean. For the first cruise we received a ... Read More
This was our seventh cruise, the second with Costa. We previously sailed with Royal Caribbean and NCL. We booked a back-to-back cruise, doing the same six-day route twice in the Western Mediterranean. For the first cruise we received a free upgrade from inside to balcony, which was a real treat. My wife has special dietary needs and was looked after superbly by the crew, delivering food to the room every morning at no extra charge. The interior is tastefully done, certainly the most appealing of all cruise ships we have been on. The ship was kept impeccably clean. The entertainment was good with a variety of lounges where musicians perform. The food however did not compare well with the other two cruise lines mentioned above, e.g. cold buffet breakfast (it is called an Italian breakfast); so there is no bacon, eggs and sausages which I associate a buffet breakfast with. You can have an English breakfast in the formal restaurant, but it closes around 9:00. Being a late sleeper, I usually did not get to the formal restaurant, but the two times I did eat there the bacon and eggs were cold and not worth the effort. Free drinking water is not served at dinner, you have to pay for it. Ice cream is charged at Euro 1.50 per scoop. I thought that was a bit stingy on the side of Costa. On our NCL cruise earlier this year self help soft serve ice cream was freely available at the pool area from mid morning to late afternoon. The internet is expensive, slow and unreliable. I used the internet early in the cruise but had difficulty to log off ("unable to connect" appeared on the screen). I immediately went to the help desk to report it and found I was logged on for another six minutes after I tried to log off. I requested a refund, they "investigated" and "found" I had used the internet for the entire period and they would not refund. I did not make a fuss about it because it only cost an extra Euro 1.50, but after this incident I did my internet connections at internet cafes and coffee shops in the port cities. Despite the small hick ups we thoroughly enjoyed the cruise. Read Less
Sail Date December 2016
We have just returned from our Med cruise on board the Costa Diadema. We have previously sailed with Cunard, NCL, Carnival and Royal Caribbean. Overall, we enjoyed our first cruise with Costa. The Diadema is a large ship and it took ... Read More
We have just returned from our Med cruise on board the Costa Diadema. We have previously sailed with Cunard, NCL, Carnival and Royal Caribbean. Overall, we enjoyed our first cruise with Costa. The Diadema is a large ship and it took us most of the holiday to find our way around. We were very impressed with the cleanliness of the ship, one of the cleanest ships we have sailed on both inside and out. Obviously, as an Italian ship, it was very stylish and we were impressed with all the public areas. The majority of passengers on board were either Italian or Spanish. As English passengers, we were in the minority but this didn't trouble us really. Our restaurant waitress, Jane was fantastic and was very attentive at all times. Despite being rushed off her feet serving other tables. However, we found some of the other staff not quite so helpful. Guest relations particularly. The food on board was somewhat of a mixture. The lunchtime and evening meals were excellent. This being an Italian ship, the breakfast choice was largely continental. We found that the cooked breakfast was only available in the restaurant. Some of our cooked breakfasts were served not very hot and had to be returned. In addition, it was quite a challenge to get boiling water for a decent cup of tea. Unlike some other cruise lines we have previously sailed with, Costa charge for room service which we found disappointing. One of the main issues we had was the apparent lack of any dress code during the evenings. We noticed that other passengers in the restaurant and public areas were wearing jeans, t shirts, baseball caps and trainers. Personally, I think that Costa should be stricter regarding the dress code in future. Being a family friendly ship, most of the public areas were very lively. It would have been nice if there had been a quiet bar to retire to in the evenings, just for the adults. Gratuities are mandatory with Costa, which we personally disagreed with. In the past, we have chosen to pay however much we could afford. The drinks package we had was good value and I would recommend purchasing a package before embarkation. In summary, our cruise on board Costa Diadema was generally very enjoyable.It was certainly not the best cruise we have ever been on, but we would sail with Costa again in the future. I would certainly not recommend it however, if you're looking for a quiet, relaxing holiday, as this is a ship that is aimed more towards families. Read Less
Sail Date November 2016
Beware this is a rip off! We were looking so forward to our cruise. The embarkation went smoothly and the staff were fine. The ship is very Bolliwood and over the top, with glitz and glamour everywhere. Our cabin was adequate and ... Read More
Beware this is a rip off! We were looking so forward to our cruise. The embarkation went smoothly and the staff were fine. The ship is very Bolliwood and over the top, with glitz and glamour everywhere. Our cabin was adequate and thankfully we could control the air conditioner in it. You cannot drink the water and no water was provided. The ship was over heated, when getting into the lifts you felt like you were going into a furnace. The Italians and Spaniards were in such a rush to crush into the lifts that they didn't even let you get out first. On a number of occasions we were almost pushed over by rude guests, who gave no thought to anyone else. You have to pay for everything... including water, and pay a gratuity on absolutely everything as well. The food was very mediocre and most of it was cold. Very disappointing. It was most unpleasant having to listen to arguments between the staff while trying to enjoy your dinner. The breakfast buffet was like a cattle market free for all, with pushing in and general bad manners, with hard bread and rolls. Far too many people for such a small buffet.The other problem is that at meal times in the served restaurants, the waiters show you to a different table every night and take no regard as to the nationality of those that they seat or are seated, so it is likely that you will not be able to converse with anyone during the meal because of language difficulties, so instead of it being a pleasant experience it can be quite a drag. The entertainment was so over crowded that it was frustrating. The excursions were all very overpriced. Of the five outings that we had booked before leaving home, four of them were cancelled due to changes made by La Costa. The wifi was expensive, there were two English TV channels in the cabin (BBC news & Aljazeera) and very poor selection of movies to rent. When leaving the ship, they add on a hospitality charge of €10 per day per person and it is taken off your credit card without your permission.This mandatory service charge should be included in basic price to reflect the true cost. It is a con.... Read Less
Sail Date November 2016
I just came back from Western Mediterranean cruise with Costa Diadema. It includes Palma de Mallorca, Civitavecchia / Rome (Italy), La Spezia (Italy), Savona (Italy), Marseille (France) and Barcelona (Spain). Overall it was a good value ... Read More
I just came back from Western Mediterranean cruise with Costa Diadema. It includes Palma de Mallorca, Civitavecchia / Rome (Italy), La Spezia (Italy), Savona (Italy), Marseille (France) and Barcelona (Spain). Overall it was a good value for the money. But it is hardly impressive, if you have taken other cruises. The main weakness is buffet food and the quality of nightly entertainments: low level and cheap. Lousy singers and dancers, short shows (max 40 min) and not much variety (almost every night is dancing and singing, with rare acrobatics). The buffet is very poorly arranged for the number of guests, so it's a constant struggle to get food. The main dining is very slow, min of 1.5 hours to eat, with small portions. Cruise line tries to rip you off in any way they can, including providing expensive buses from port to city, while not providing any information on what else you could do. The strong points are fairly new beautiful ship and great crew (mainly from Philippines and India). With so many options avilable, I will not choose Costa next time. Read Less
Sail Date November 2016
I was looking for a solo cruise and Costa were the only company offering an affordable balcony cabin for single travellers. I have been on Disney Magic, RCL Allure and Carnival Vista in recent years and whilst Costa Diadema doesnt ... Read More
I was looking for a solo cruise and Costa were the only company offering an affordable balcony cabin for single travellers. I have been on Disney Magic, RCL Allure and Carnival Vista in recent years and whilst Costa Diadema doesnt have all the bells and whistles the other cruise lines have, I found it to be an enjoyable cruise overall and would recommend it to single travellers. The staterooms are a standard size and you can smoke on your balcony. It was clean and the level of service was uniform even though the cabin attendant changed halfway through the cruise. I was on the 6th floor and didnt have any noise issues. At every port you have new passengers boarding - I personally didnt mind it but the continual daily reminders for fire drills for new guests comes straight into your room and forget about having an afternoon nap if its not a sea day. Entertainment was a bit like a mediterranean butlins - with a small entertainment crew, but at least they seemed to give it their best. The evening shows were mediocre but one of the most enjoyable ones was the crew show. Plenty of bars to check out and I think i tried every one - cant say I was bored! Food - buffet was okay and the pasta dishes were very good - the rest of the buffet was ok and no real complaints. I had my time dining and never struggled to get a seat straight away (but if was off peak season). There didnt appear to be enough waiters and trying to get a second drink during dinner could involve quite a wait. One thing that i didnt like was the way the brought out your next dish immediately after you had just finished the previous one - it felt that they were rushing through service and that spoilt it a bit. I had the spa package for the week and it was never crowded. The spa facilities are good but dont book any treatments until you are aboard - the daily offers are a lot cheaper than the pre-cruise prices. Shore excursions were cheaper than other cruise lines but they are not anywhere near as good. Still value for money but dont expect anything amazing when it comes to the excursions. Staff were nice and many remembered guest names - made it more personal and I couldnt fault them. In summary, it lacks amenities for families especially if you have been on other cruise lines but for a couple or solo traveller it is excellent value for money. Read Less
Sail Date November 2016
myself 67yrs and my son in law 57 with his father 88 were recommended a Costa med cruise on the flagship Diadema from the start it was obviously not the cruise we were expecting I have done cruises before so had some idea how things go. ... Read More
myself 67yrs and my son in law 57 with his father 88 were recommended a Costa med cruise on the flagship Diadema from the start it was obviously not the cruise we were expecting I have done cruises before so had some idea how things go. The cabin was OK comfy.. but very noisy door locks,we found the staff [some] moody and stroppy having at one time witness a full blown argument between barman and barmaid in front of the customers,drinks were expensive and if you had dinner in the restaurant the food was small portions and pretentious with waiting time up to one and a half hours and you were lucky if your waiter had a smile on his face,even water was charged . If you chose the buffet,this would involve a lot of standing, and pushing in by the predominately Italian tourist then there would be a fight to find a seat,I was suffering with my back at the time so had to use a walking stick I decided to sit at a disabled table for comfort [the table was empty]although the table was not required I was asked to leave as I hadn't registered with the ship as disabled . English was the 5th language on board so TV didn't really cater to our needs I could go on with problems I had, getting my curtain fixed the childish entertainment [if you could find a seat]being charged at every opportunity, forced tipping having no choice in the matter the look on the waiters face when I dared to ask for a extra egg with my b/fast [the worst full English I have ever had]the list goes on . What I need to say is the cruise is what it is and a younger person would have probably managed a lot better ,the tourist were predominantly Italian,next French,Spanish and German in hindsight we should have been advised better as to the type of cruise most suitable for three elderly Englishman all I would say is look carefully at reviews first. Read Less
Sail Date November 2016
was recommended cruise by iglue,had cruised twice before with different lines if your thinking of a Costa cruise I highly advise you look elsewhere ,the ship was spotless that's the good point over and done ....English is the last ... Read More
was recommended cruise by iglue,had cruised twice before with different lines if your thinking of a Costa cruise I highly advise you look elsewhere ,the ship was spotless that's the good point over and done ....English is the last language spoken,its pot luck if you get a waiter whose not moody, the buffet is like a cattle market free for all with pushing in and general bad manners,we waited 1 hour and 15 mins in between the starter and the main when we went dinning...,making tea in the cabin is forbidden,you have to pay for everything other than breakfast time when tea, orange ,coffee is free,a small beer will set you back £4 every thing is overpriced and will make a big difference to your budget,there is nowhere to buy toothpaste or small items on board but you can get a high end watch or handbag,the constant having to pay out soon puts a damper on things,wouldn't be so bad if the prices were not so outrageous .The main theme is Italian so expect cold meat and sweet cakes for b/fast,we tried the full English and I am not exaggerating when I say the fried eggs were fridge cold and the rest was disgusting. evening buffet was OK with more variety available,the entertainment ranged from good to childish,my son in laws father collapsed in palma and we rushed him back to the ships doctor who would do nothing till the cost was explained,there are silent light switches in the cabins but very noisy door locks that wake you up in the middle of the night by some inconsiderate door slamming...the tv has over 80 channels but only 3 are English and 2 of them are news channels I could go on but I think you get my point ..look elsewhere . Read Less
Sail Date October 2016
This was our 9th cruise. First time in Costa. Food in dining rooms was nasty. Buffet was good, but too many people went there. Probably because they didn't like dining room food either. Beware of bread - it's rock hard, not ... Read More
This was our 9th cruise. First time in Costa. Food in dining rooms was nasty. Buffet was good, but too many people went there. Probably because they didn't like dining room food either. Beware of bread - it's rock hard, not edible!!!! Staff is stuffy, not friendly sa on carnival or Norwegian. Also, they don't know anything. We were lied to about the drink programs numerous times. We had our souvenir hard rock tshirts disappear from our cabin and found somewhere else on ship. My nieces tennis shoes disappeared also. People leaving and joining cruise at every port. Safety drill every day for newbies. Which was very disappointing for people already on cruise because bars were closed, and that's the only place to get drinks, coffee etc. Had cabins 2026 and 2024 ( had hair and dust in shower/ bathroom). Even so we had nice weather they never retracted the roof for the pool deck. It got hot and stuffy in there. Not much action anywhere. Read Less
Sail Date October 2016
Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the ... Read More
Overall a good experience, however, our cabin 6270 was placed right above the 4D cinema, it resulted in a noise-level over over 90 dB in the cabin, and a vibrating floor. Please read the full cabin-review below. We did the Mediteranian tour from Savona-Marseilles-Barcelone-Mallorca-Rome and La Spezia Marseilles is a dump, I do not understand why it's part of any cruise, it's a city which seems to be falling apart, don't go there, only the old city centre is worth a visit. La Spezia was a pleasent surprise, visit the Cinque Terre if you go there. The ship is new, from 2014, everything seems to work fine, the style is Las Vegas bling. The crew is very helpful and serviceminded, however, the service-desk is a bit arrogant and it's like they don't listing to what you have to say. We didn't do any of the Costa organized tours, but went on our own, that worked out fine. Read Less
Sail Date October 2016
Just back from a week on the Costa Diadema. Would suggest to everyone to go with another company as Costa made us feel like a burden on numerous occasions throughout the week. English was the fifth language on board after Italian, Spanish, ... Read More
Just back from a week on the Costa Diadema. Would suggest to everyone to go with another company as Costa made us feel like a burden on numerous occasions throughout the week. English was the fifth language on board after Italian, Spanish, French and German. The schedule, procedures etc. were chaotic and confusing for us and every query we made to a member of staff was met with eye-rolling and annoyance. The desk staff at reception on level 3 are particularly unhelpful and plain rude. With a few exceptions (in particular a very nice and helpful waitress named Leabel) we found the vast majority of the staff on board to be unconcerned with looking after guests and it seems that upselling, blowing off queries and complaints and doing the bare minimum for guests is the order of the day on board this ship. This was our first cruise with Costa and will definitely be our last. There is a serious attitude problem which usually starts with the senior staff and filters down and we feel this is certainly the case here. Initial cruise cost us 900 euro for the week for 2 which was very good value. Our extras bill at the end was 1580. So almost 2500 in total for 2 people for the week. We feel that for that we deserve better and can certainly get much better elsewhere. Aside from the attitude of staff which was by far our main gripe there were not many other redeeming factors for us. The buffet food was good but always cold. The sit down restauants which were included in the initial price were very nice but the food was not as good as the buffet which shouldn't be the case and again food was always cold. We upgraded, to the higher restaurant package (which we feel is Costa's aim anyway) and those restuarants were excellent, especially the Teppanyaki. The entertainment during the day was quite good with usual mix of quizzes, dance classes bingo etc. The evening/night was different with very little to do other than gamble in the casino, or attend poor music shows. We feel as it was set up so that most people would not be up all night making the most of the drinks package that they purchased for 200 euro per person.The pools are tiny. Again we had to pay extra to use a sauna, steam room & hot jacuzzi in the Samsara Spa which were beautiful. Simply you have to pay more for everything and if you don't you'll struggle to fill your time and will find it boring (again we feel this is not by accident on Costa's part). The excursions were all very overpriced so we did not book any of those, the wifi was expensive, there were two english TV channels in the cabin (BBC news & Aljazeera) and very poor selection of movies to rent which cost 9 each. Costa advertise their 4d cinema, scuderia simulator & star lazer as highlights of the ship but they are all terrible and should be included for free but again are extortionate. The ship itself is huge, lovely and clean and it's a shame that with some very simple changes by Costa this could have been an excellent trip for us and everyone else. Anyone who tells me they enjoyed their trip on this ship, trust me you can do much much better for your money. We could live with the entertainment and facilities not being up to much but when the staff including managers and senior staff are as rude as we experienced on this cruise it makes the whole experience feel terrible. Rant over, and if even 1 or 2 people read this review and decide not to travel with Costa we would be happy as losing business is the only way that this company will change their ways and look after the customers much better that do travel with them in the future. Read Less
Sail Date October 2016
Me and three Girlfriends went on the cruise from Canada. So right there you know we had fun. Lol The ship was new so it felt clean and fresh. We enjoyed everything about the ship and the stops along the Mediterranean ... Read More
Me and three Girlfriends went on the cruise from Canada. So right there you know we had fun. Lol The ship was new so it felt clean and fresh. We enjoyed everything about the ship and the stops along the Mediterranean Barcelona was an excellent stop. We found that we had a good amount of time on land to get a taste of what Europe could offer for heritage sites. Suppers were the best and the staff was excellent The buffet was always tasty with really great desserts. The entertainment was outstanding.....the magic act was hilarious We danced every night to an amazing Rock band in the country rock pub in the fifth floor If anyone could help me out ....I'm trying to find out the name of the band Valerie was the lead singer and bass guitar player I would book again if I knew they were playing on the ship. Email me at lindaadventure@hotmail.com if you have information on the band A great ship for a great price Thanks Read Less
Sail Date October 2016
We are Americans who sailed on an August Mediterranean cruise which stopped in Palma de Mallorca, Cagliari (Island of Sardinia), Civitavecchia (Rome), Savona and Marseille. The culture.....I had read numerous negative reviews about ... Read More
We are Americans who sailed on an August Mediterranean cruise which stopped in Palma de Mallorca, Cagliari (Island of Sardinia), Civitavecchia (Rome), Savona and Marseille. The culture.....I had read numerous negative reviews about this cruise line by American passengers. I can only surmise that they have had minimal exposure to other cultures. Frankly, the offering of this cruise line is like any North American ship on which I've cruised. Unless you splurge on a high end line (i.e. Regent, Crystal, etc.), I'm sorry folks, every cruise is the same-- lots of human bodies, plentiful food, garish decor, entertainment galore, loud music, sun worshipping, waiting for elevators, the list goes on! Quite literally the only difference on Costa is that Europeans are the absolute majority-- with a healthy smattering of Asians, a small handful of people of color, and virtually a minuscule number of Americans. However my observation is that cruise passengers are exactly the same no matter the language they speak or the country from which they hale-- they simply enjoy this type of vacation. The only tangible differences that I noticed which may make some American travelers uncomfortable are increased smoking habits, a much later (and much louder) nightlife, and some Europeans who are not warm-fuzzy, dying-to-greet you types (although are universally receptive to your overtures). What's the cliché saying, "when in Rome...." I'd suggest embracing the variations in people and culture or stick with a North American cruise. The cabins.....We had a triple balcony room. Plenty of space with 2 beds together to make a king and an additional twin. Sizable balcony with 2 chairs and table. Exceedingly generous closet space, but a bit short on drawers. Safe for valuables. Nice and varied lighting options. Two outlets, but only one that will accommodate your American electronics, so bring an adapter. Linens not luxurious but decent and plenty of towels replenished multiple times daily. Bathroom had generous shelving for toiletry storage and a drying line, but no outlet. Pool towel replacement, however, was quite spotty. Housekeeping, and I am super picky in this regard, kept the room spotless and did so at least twice daily. The food.....Breakfast was cold continental: meats/cheeses/breads/yogurt/fruits. Lovely and fit the bill for us, but do not expect a full gargantuan American breakfast. This boat, and rightly so, caters to the majority of its customers for this meal. There is a sit down cooked-to-order breakfast option, as well, but we did not try it. Lunch is a wonderful varied selection for all palettes-- same as any North American boat. We dined at night during the early seating. Nice variation (albeit heavily Italian) and good quality. As Americans we were served water free of charge, as opposed to our European counterparts who are always charged for water because this is commonplace in restaurants in their countries. Service could be a bit spotty, but in their defense, the waitstaff seemed exceedingly taxed, rushed to flip the dining room for the second seating. They even turn the lights up to hurry you along! We did eat in the teppanyaki restaurant, for which you do indeed pay extra. It was fine, nothing particularly special, but a decent diversion if you need a change from the dining room. Of course, there are also various food offerings (some free, some paid) throughout the day to satisfy appetites any time. The excursions.....We only booked 2 excursions through Costa. From Palma de Mallorca we visited Drach Caves with shopping for Mallorca pearls (which btw are artificial). Our trip ended up being combined English/French, which did not detract from the trip in any way whatsoever, as the tour wasn't guided in the caves (information provided simply during transport). Good value and as anticipated. Then there came the unfortunate events surrounding our planned excursion to Arles/St. Remy from the port of Marseille. I had read horror stories of English language trips being cancelled and there starts our narrative. I had booked this trip prior to embarking and was informed only the afternoon prior to the excursion that it had been cancelled due to lack of interest in an English language tour. Ughh, how aggravating and what inexcusably late notice. I had foregone a private tour to save money and I kicked myself for doing so! We considered opting for another language tour, but, unlike the cave tour in Palma, this would be a guided tour through the various stops (not just during transport); therefore the language barrier was indeed an obstacle. We ended up spending a small fortune for onboard (painfully slow) internet looking around for a last minute Sunday car rental. My unfortunate takeaway is that I would be highly unlikely to book a tour-type excursion through Costa in the future. You should also know that Costa distributes excursion tickets at the eleventh hour; I'm talking that they didn't show up until the morning of the trip. At the very least you should check in with the trips desk, as aggravating as that is, just to confirm that your plans are solid and as expected. The entertainment.....ok let's be honest here. I've never seen a single performer who was headed to Broadway on a North American boat and the same holds true on Costa. The shows were fine, but our expectations are realistic. Lots to do by the pool during the day, plenty of children's activities, great separate opportunities for teens to socialize and of course your standard fare of bingo/trivia/wine tastings/dance lessons/etc. The website.....hmmm, suffice to say that the site, clearly translated from Italian, could use a bit of work. For example, the itinerary on the website indicated that we'd dock in Palma both Day 2 and Day 3. Nope, Day 3 was a day at sea. Glad I had not planned a private excursion or rented a car which I often do. Another piece of information that was unavailable to us from the English language website was the ability to embark and disembark at various ports along the itinerary. We met many guests who did not do the 7 night round trip but various and varied timeframes. I suggest asking specific questions of the agent when booking and not assume the offer is the same as you might expect on a North American cruise line. We choose our cruises based solely on dates and itinerary, so if Costa had an offering that intrigued us, we'd certainly choose it again. Read Less
Sail Date August 2016
Well what can I say on the outside things look good but far from it on the inside We booked a week around the med first thing I get sold full drinks package for 200€ each spa package160€ do not buy either its a con. Drinks I was ... Read More
Well what can I say on the outside things look good but far from it on the inside We booked a week around the med first thing I get sold full drinks package for 200€ each spa package160€ do not buy either its a con. Drinks I was waiting constantly at the bar to be served one time 45mins they go slow when the know your on package The spa you can never get in and drinks finish at 6 so again they don't tell you that. The food at night was terrible staff don't care waiting 3 hrs one night for four course meal 3 dishes was cold I complained but nothing came of it trying to get a drink with meal well good luck if you want two drinks Tv in room not working cabin 8062 told reception 3 days never fixed The only good food I had was when I left the ship or in pizza bar on deck 5 but you have to pay for that. There is lots more I could say but wasting my time ruined my holiday to be honest was a mess and little to know organisation my first and last cruise with Costa Read Less
Sail Date August 2016
My wife 53 and I 65, booked this cruise in mid May out of Barcelona for an anniversary. We actually found this Costa cruise after we could not get a booking on our first cruise ship choice.We are we glad it worked out that way. I cannot ... Read More
My wife 53 and I 65, booked this cruise in mid May out of Barcelona for an anniversary. We actually found this Costa cruise after we could not get a booking on our first cruise ship choice.We are we glad it worked out that way. I cannot say enough how much we enjoyed this cruise.ship and the pricing. We have cruised often but this was our first Costa cruise. Because we had never cruised on a non American ship that used Euros as its currency we didn't know what to expect We were leaving our comfort zone Our concern was soon allayed Diadema is very large and beautiful ship that has the European feel as it should while still welcoming to Americans from the US.with all communication also in English as well. The public areas are ,colorful, cheerful, modern and always very clean or you being polished. Munster was by video in the lounges which I liked. Check in was quick and, for us about 20 mins. and trouble free with the many layers of security which I found comforting. Our luggage and room keys were in our cabin when we arrived. I have usually received my key at check in . We had a deluxe balcony cabin #1037 on deck 10 about half way between mid ship and bow. . The room was arranged well with plenty of storage and ample area to move around in. The bathroom was typical of any ship with all the hot water we needed but the shower drain was slowed down during peak ship usage. The pushed together twin beds we had were firm but with only 2 pillows that we hated.. The balcony,which we used often,was nice with its' 2 chairs and a small table. Only on occasions did we smell some cigarette smoke on our balcony sailing past us from someone smoking outside their cabin but was not a major bad and we are non smokers. The TV carried BBC which we used to stay current and some movie channels. From our arrival, to departure, the cabin was maintained well and kept spotless. We found most of the staff spoke English, to be very well trained, helpful, and always spoke politely. The twice nightly shows were all very well done and we saw them all. There are many lounges with good service,, on par drinks, peanuts always offered,and live music located throughout the ship. Most servers remembered my drink of choice before all was done. We purchased the Beverage Package which is pricey but worth it to us. There are some ok pools , not too crowded when we were there in May and several well used hot tubs with a nice workout facility. Be warned that lounge chairs are in high demand so stake out one early. I saw fewer kids on this cruise but they have nice play areas on board. The food was ok, with good variety but nothing to rave about. We went to one specialty restaurant and didn't find it worth the money. Deserts were usually the cool whip variety. Tons of fresh fruits. Breakfast was good, coffee was ok with tons of pastry, meats, fruits and cheese but with very little eggs offered. The casino was very good and well used with a good mix of gaming tables and machines. Dealers were professional and helpful. The shore excursions were so so and we skipped most of them and did the 'On your own thing they offer instead which worked for us. With only one day at sea, it was exhausting if doing all excursions. Another sea daywould have been nice I highly reccomend this ship and cruise Read Less
Sail Date May 2016
This was my first Costa cruise. It was my honeymoon and because of that we splurged for a mini-suite. This gave us certain benefits such as first boarding group and first disembarkation group, a fruit basket refilled everyday and a bottle ... Read More
This was my first Costa cruise. It was my honeymoon and because of that we splurged for a mini-suite. This gave us certain benefits such as first boarding group and first disembarkation group, a fruit basket refilled everyday and a bottle of sparkling wine. We also had a "water package" which gave us water at dinner although since we bought the drink package we would have had the water anyway. We got to the port in Barcelona via train/metro/blue bus from the airport. We arrived just after 1:00 but could not board until 2:00. There was a bar in the waiting area and we were given a free non-alcoholic drink which I think was part of having a suite. There was also free wifi. The good points were the cleanliness of ship, the many lounges with live music and dancing, the cabin attendant and the entertainment. They did a good job of handling the multiple languages. As a member of the English speaking minority it was a little difficult to meet new people as so few spoke English. We knew that going into this and it was our honeymoon so it was not much of a problem. The bad was the high cost of the excursions, especially shuttles into town. We only took a shuttle once into Marseilles at 10.95 euro each. We were warned several times about possible danger in Marseilles because of terror threats and a marathon being held in the city the day we were there (just days before the Brussels bombing) At Palma de Mallorca there is a city bus just outside the terminal for 1.5 euro and a stop of the hop on hop off bus which we did use and found to be good. In La Spezia we were faced with a train strike and could not go to Cinque Terre as planned and instead took a city bus to Porto Venere a lovely village very much like the Cinque Terre villages. There was also a bazaar in town that day with plenty of shopping. In Civitavecchia we took the train to Rome. We took the port bus from the ship and then walked to the train station. There was also a bus for 2 euro to the train station from where the port bus drops you off. If we had known where the port bus drops off we would have just walked from the ship to the train stations it would have been a shorter walk. The train was just over an hour to Termini station. I'd suggest getting off at St. Peter's as it is less time on the train and right by the Vatican (and a long but interesting walk to other sights). If you never been to Rome it might be better to take the see-it-all-in-a-day tour. In Savona we rented a car and drove to Monte Carlo. We took a taxi to Europcar for a flat fee of 15 euro and walked back to the ship. Driving to Monaco is not for the faint of heart. The narrow street with switchbacks all the way down the mountain was scary and even worse going back up because we had a standard transmission and those hills were steep! The city is beautiful as is the scenery on the way to and from (mostly highway driving). Gotta love all those tunnels. Getting off in Barcelona we took the Blue bus to the Christopher Columbus statue and then walked to our hotel on Las Ramblas, dropped our luggage and then took a hop on hop off tour of the city. Great way to see the city. The ugly was the food service and sometimes the food. Our waiter had an bad attitude especially toward guests who arrived late which my husband did one night. Our beverage waiter was great and remembered what we wanted each night. If you miss your dinner seating you can go to the 10th floor but will have to pay 5 euro. We generally ate breakfast in the dining room where we could order off a menu and/or have some of a buffet. The breakfast buffet on the 10th floor had more variety but we didn't use that until the last day. I prefer my food made fresh. The "juices" were sweetened and watered down. The coffee started out great but as the week went on the quality diminished. One could always get a great fresh made cup of coffee, espresso or cappuccino at a bar. Since I had the drink package it was included. Fresh orange juice was not part of the package, however. There were various parts of the 10th floor buffet open at different times between noon and 5:00 for lunch. Sometimes it was very limited which was unfortunate for those boarding the ship later in the day. We witnessed staff pulling back trays of food while people were actively taking food off of them. As expressed by others it was sometimes difficult to find a place to eat and the silverware was hanging on racks at each table - something I found very un-hygienic. In general, I found the food unappetizing and some nights had trouble finding something that I would like. I may be somewhat biased because I did contract some intestinal illness on board and was very sick for two days and ate little for two days after that. My husband always found something to eat but found it heavy and heavily sauced. I was expecting Italian food such as I have had travelling in Italy but that was not the case. I am not sure that I would every cruise with Costa again because of the food issue and the poor service we had relating to the food. Read Less
Sail Date March 2016
A lot of hidden cost that makes me feel like low cost company that tries to charge you even for the air you breeze. Mandatory service charge 9 euros should be included in basic price to reflect the true cost as if you travel in 3 it sums ... Read More
A lot of hidden cost that makes me feel like low cost company that tries to charge you even for the air you breeze. Mandatory service charge 9 euros should be included in basic price to reflect the true cost as if you travel in 3 it sums up to another 200 euros. Water costs 3 euro per 1L plastic bottle and it is terrible not having water available when needed without having to pay for it. No water offered with dinner unless you pay, no hot drinks available unless it is for breakfast or if you pay The breakfast buffet pastry assortment was always the same Additional Fee to get from the ship to the cities you are visiting, shuttle bus should be free and in case of Marseille it actually was but it was not mentioned anywhere so you feel forced to book a shuttle bus service as there is no alternative unless you fancy to walk and hour to cross the port area. Disembarkation and leaving your cabin by 08:00 where your baggage is ready to be claimed only at 10;35. Internet- 19 euros+ 3 euros mystical service charge again for not being able even to log in into your gmail or use google not even to use the same connection from different devices unless logging in and out, basically as we are in 3 to use internet on our phones (Facebook and chats like whatsapp available only) we paid 60- euros only for that. Never again Read Less
Sail Date March 2016
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean ... Read More
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean - in fact linen and towels changed too frequently. Glad to be on deck 10 with only neighbouring cabin. Extremely comfortable bed - bathroom very adequate Inclusive drinks package is a must - roughly £20 per day for all drinks except champagne - all day long. Excellent coffee on request from the waiting staff or at one of the bars. First class dining experience in Corona Blu restaurant. Staff very pleasant and helpful. Every night a different menu and possible to interchange and have exactly which course you choose at any point. Plenty of dishes I had not had before and some very unusual different things to choose. If not acceptable or to your liking then it is perfectly acceptable to take a substitute. Very good of choice of set wines - three or four in each category. Beautiful linen at table and I thought a really lovely experience. Buffet breakfasts with an extensive range and there again can take into the Corona restaurant or eat in the cafeteria style restaurant. If cooked breakfast is required then this has to be taken at a restaurant Fiorentina on Deck 3 - however this is no real problem. It seemed that there is some food to be had all day long if wanted ! Evening entertainment - professional dancers first class and opportunity to dance with own partners or with a professional My main criticism would be that the excursions/ shuttle buses are expensive -however I did my research and walked or used public transport when possible so actually only paid for a trip to Pisa which was expensive for a 5 hour trip. However this was no surprise I was aware of this. Entertainment in the main theatre was average to poor I thought but not a big issue for me. I joined in Savona and had a long wait for my transport from Milan to port of Savona. Landed at 09.30 and coach left at 13.30 from the second pick up at T1. However with further investigation I would have been better to embark at Barcelona. Didn't feel this ship was too crowded ( as I read in previous reviews) however I think probably only about two thirds capacity. Cant comment on fitness and recreation facilities as I did not use So there may be a few criticisms but I would say excellent value for money. Read Less
Sail Date March 2016
We were really looking forward to this cruise, especially since we took Costa for our honeymoon in 2012. Some things have changed, sadly not for the better. While overall it was a good trip, Costa is slipping. Some highlights: even though ... Read More
We were really looking forward to this cruise, especially since we took Costa for our honeymoon in 2012. Some things have changed, sadly not for the better. While overall it was a good trip, Costa is slipping. Some highlights: even though we paid for the Piu' Gusto drinks package, we found upon arrival that it wasn't on our Costa cards (which were conveniently placed on our bed). So after a phone call and a trip down to Guest Services, we got new cards and headed to the bar. Second foul-up-we arrived at our room to discover that our excursion for Marseille (a trip to Avignon and the Palais des Papes) was canceled. They'd given us until 3 pm to contact them about it and fortunately 3 pm is when we got to our room. Turns out they didn't have enough English-speaking passengers (not uncommon given that 98% of them are Europeans), so we were offered the tour in Italian or German. Since we both speak Italian, we took that one. But I'd ordered 3 excursions as a package deal and saved 10% by doing so online. Since Costa canceled the excursion and offered a substitute, they charged us the extra 10%. Come on! So again we headed downstairs to sort that out and after initially rebuffing us, the lady at the excursions desk said "we'll take care of it." So 2 problems in one day and it’s only 3:30 pm. That night we arrived at the Filomena restaurant to discover that we were given a table for 2 instead of the 8-top we’d requested. Long story short: they thought we wanted English-speaking dinner companions and didn’t have any (which they did on our honeymoon, too) and after explaining this to the maître d’, they put us with Italians for the rest of the trip. The overall level of service isn’t what I remember from 2012. Wait staff at dinnertime seemed rushed, requests for ice in drinks and butter for bread often had to be made multiple times, sometimes after a hasty “just a moment” from a waiter rushing by. The drinks package didn’t seem as generous as the last time. Example: several tropical drinks priced at €7.45 on the menu were indeed included, while others on the same page and the same price were starred with an asterisk that indicated they weren’t included. Furthermore, contrary to what a Costa rep told me on the phone, the Piu’ Gusto package doesn’t cover drinks in ANY of the specialty bars. Needless to say, we avoided them altogether. Previously we had been told that if a premium drink cost X amount, we’d pay the difference (starting at €7 or so, so if the premium drink cost €9, you’d pay only an additional 2 Euros). Not anymore. If your drink isn’t included, you pay full freight. That’s just being stingy. Which reminds me: on our first trip, we got bottles of wine and mineral water. Now it’s by the glass only (and only 1 choice for the red or white wines, not a selection as before) We loved the gelateria and visited it often, even though there was an extra charge. Same with the pizza, which was PHENOMENAL-wish we’d gone there more often. But again, they make you pay €6.50, although it does include a dessert and non-alcoholic beverage. Many of the dinner items were previously frozen, and to be fair, it didn’t seem to have affected the quality too much. But it just seemed like they are going more for frozen and reheated foods than they did before. Can’t comment on the shows too much, we only went to the acrobatic one which was terrific, the duo were from France and did a spectacular job. Music in the bars was decent, we liked the Country Rock bar a lot. Drinks were generally good, but as before, it seemed to take a very long time to get served. It looked like the staff to passenger ratio was worse than before. Our cabin steward, Alexander, was cheerful, friendly and efficient. The room itself was fine except for a really annoying creaking sound coming from the balcony door that I think eventually got resolved-some nights I might have been too sleepy to notice. The TV remote control was iffy-sometimes it froze the screen and I had to turn the TV all the way off and back on again for it to respond. Tons of channels to choose from, most Italian or German. I am multilingual and I don’t go on cruises to watch TV, so wasn’t too disappointed in the English language offerings. We did use the spa once for a couple’s massage and it was really good, if exorbitant in price like most cruise massages tend to be. But overall I’d say the standard has slipped. The excursions we booked with Costa were great, especially our guides in Avignon and Florence. The guide in Savona (the tour actually went to Genoa) didn’t seem to take care to ensure all were together-at one point my wife and I stopped to make a quick purchase and the group went off without us. Luckily we knew where the bus was meeting us and found them again-the guide acted like she didn’t realize we were gone for 1 ½ hours! The ship was impeccably clean, the staff mostly friendly. I won a “guess the national anthem” contest and the presenter was fun, really hilarious actually and got everybody in a festive mood. Food at breakfast was good, not spectacular but above average. We had room service a couple of times and it was great. I think next time we cruise Europe we’ll look beyond Costa. They need to get their act together. Read Less
Sail Date February 2016
Sorry but this is the worst type of cruise, for us anyway. Too many people trying to get food, drink and onto coaches. The restaurant waiters are very good and food great, but at the buffet at lunch times the passengers pushing and ... Read More
Sorry but this is the worst type of cruise, for us anyway. Too many people trying to get food, drink and onto coaches. The restaurant waiters are very good and food great, but at the buffet at lunch times the passengers pushing and filling their plates so high makes you feel ill. Our main problems with costa is not having water available when needed without having to pay for it, and every day ontop of evrthing is the service charge at the moment is 9 euros. Then when you buy anything costa add another service charge. They even charge a fee of nearly 11 euros to get from the ship to the cities you are visiting, unless you have already paid to go on one of their excursions. The only saving grace is the staff not the italian main officers and staff but all the waiters etc who seem to be from the philloppines, they are very helpful. It's a shame because the places we visited where very interesting, and they seem to cater for children under 12 very well and from 16 upwards but our 12 year old was restricted to playing in the arcade to which that was over 3 euros a game. Our holiday is not about how little we spend we just like value for money, and with costa you felt as if you paid for the holiday, and then some more every day. If costa could just include water with their full board option, it would make a difference. We have had better cruises and have done many. Also having to leave your luggage outside your cabin by 01:00 for disembarkation and leaving your cabin by 08:00 is a little bewildering as the luggage is left on the quayside by the ship for you to collect and put on the coach for the airport journey. So will not put costa cruises at the top of our holiday list. Read Less
Sail Date February 2016
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on ... Read More
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on this particular cruise we found that everything is money orientated and here is a list of what I mean: 1) Costa always provided water at dinner times on previous cruises but now they expect everyone to PAY for the water (and its not cheap at just under 4euros) and to top it of they automatically charge service charge of 15% which I find absolutely ridiculous. 2) We always had pizza on Costa including the evenings but the systems has changed where you'll have to pay for pizza. And the pizza at lunch time is nothing like pizza but a blob of pitta bread and cheese. An Italian cruise and no pizza UNLESS YOU PAY! 3) We were use to having gelato ice cream for dessert during dinner time but now....no ice cream at all. You'll have to go deck 5 and pay for it. Yet again Italian cruise no gelato UNLESS YOU PAY! 4) No sauna or steam room on this cruise UNLESS YOU PAY for the samsara package. Ridiculous. 5) Had a dispute with our cabin steward on deck 9. On the second evening he didn't leave the itinerary sheet on our bed like they do every evening. The following morning I asked him if he can provide me one as I do need to know what time the ship was leaving and whats going on in the ship. He was adamant he put the sheet on my bed but I told him I had nothing (if I did I wouldn't have to ask!) he threw a strop and said now he has to go down to reception to get me one. I told him its fine, I can get it myself. Then he said he'll put 4 or 5 on my bed tonight. I told him I only need one. He wasn't happy that I said that. Then few days later we noticed our cabin was hardly cleaned properly and that we threw away our costa cruise ship box! I approached him about it and he said he did throw it away because he THOUGHT it was rubbish! I said I need that box so I can bring my cruise ship back to UK is good condition. Plus he shouldn't throw anything away unless it was in the BIN. He refused to acknowledge anything I say then said sarcastically he'll pay me back $100, $200 or $300! I was numbed. I told him I just need the box I don't want your money. Then he said hes worked on Costa for 16 yrs and said hes never experienced someone like me! I was fuming! I paid to come on holiday and get treated like I'm in prison camp. To top it of I had to pay 9euros daily for this kind of treatment? Theres a party of 10 of us and we pay 90euros each day for this service!!!? Not on! I complained to the reception and they made him give me back my box and apologized. I've honestly never experienced anything like this and this is my 16th cruise! 6) Don't expect hot breakfast on this cruise. The last order is at 9AM and if you do happen to arrived 2 minute before they'll treat you like crap. The food is cold and they walk around with luke warm coffee and tea and seem to ignore you when you want milk? Not happy. They used to serve hot breakfast buffet in the mornings and now that the system has changed alot of people were complaining. 7) We have built up points over the years and as we are pearl Gold members we always had our club photos for free and this always included pictures with the captain. Now they only give you one photo (without the captain) and they take several pictures and only to print the free photo when some of us in the picture had our eyes closed and print the good picture on the bigger photo and expect 15euros for it! This was not just my experience but other cruisers complained about it. They basically purposely choose to give you the picture when everyone isn't ready and expect you to pay for the decent pictures. SO yet again UNLESSS YOU PAY you won't get a decent club photo. 8) Over the 8 years we have been cruising we built up our costa club points to Pearl Gold. But their new systems has changed so that any point gained before 3 years of cruise will automatically be deleted. This will make it impossible for us to maintain our pearl gold status unless we do world cruises with them atleast twice a year. I'm not a person who normally write reviews or to complain about things. But I honestly felt like Costa cruises have gone downhill and everything is done to their profiting and not to customers satisfactory. We cruise 2 to 3 times and year with Costa but we will change and try other cruises. The only up side to the cruise is the beauty of the ship and the entertainment. But theres so many lows. :( Read Less
Sail Date February 2016
I really Don't know what people are moaning about with this ship. We had a fantastic cruise. We have sailed with RCI and Celebrity in the past and were pleasantly surprised by how well the Costa Diadema stood up against the ... Read More
I really Don't know what people are moaning about with this ship. We had a fantastic cruise. We have sailed with RCI and Celebrity in the past and were pleasantly surprised by how well the Costa Diadema stood up against the bigger cruise lines. The food was really good in the main dining room but with a very Italian style (after all it is an Italian ship) The hot breakfast was in the main dining room and served until 9.30 not 9.00/ Also at no time were we rushed out of the restaurant and found all the staff to be friendly and courteous with us at all times. Maybe we did not have a bad attitude though which people who work in the service industry respond well too. Yes you had to pay for Pizza and Ice cream but this is the way cruising is moving forward . All the big lines offers pay for dining options. The pizza was only 6.50Euros with a dessert not exactly going to break the bank and it was very good !! The room was spacious and cleaned every day. Our cabin steward was very nice as were all the others who we spoke to in passing . It is a lively ship and not the kind of ship you would go on if you are looking for sedate tea dances etc. We found most of the shows and music in all the bars lounges and theatres were in English rather than Italian. I don't understand what people are complaining about. The theatre shows were also great .Big shout out to the great opera singer from Cardiff !! All the staff around the ship spoke English very well and we had no issues with language at all. If you needed water with your meal just buy the drinks package. We opted for the Piu Gusto package which include all Water soft drinks, wines and spirits cocktails and premium coffees. It was great value at 150 euros including gratuities each and we could drink whenever and wherever we wanted. The spa area was really nice and we booked the week package which was good value again most new ships are operating a pay for spa programme now so nothing different there either !! I would personally ignore the moaners and give costa a go. It is great value for money !! Some of the small issues like waiting for lifts etc we have had on all our other cruises. Its just what happens on a big ship !! Read Less
Sail Date February 2016
Costa Diadema 1st February 2016. Our normal Anniversary cruise with Costa round the Western Med & as usual not really interested in P.O.C. as we no longer venture ashore, just in a week of quiet relaxation & good food. Well ... Read More
Costa Diadema 1st February 2016. Our normal Anniversary cruise with Costa round the Western Med & as usual not really interested in P.O.C. as we no longer venture ashore, just in a week of quiet relaxation & good food. Well what a disappointment this proved to be; First the Mini-suite was dangerous for elderly guests, wardrobe door handles so small we both had trouble opening them as well as drawers, doors that opened the wrong way onto the table which had to be moved back & forth when using cupboards or table for breakfast, just one chair & a stool which lived at other side of cabin under desk. The mini-bar stuck out into cabin & walking round it & the bed during a nightly visit to the bathroom was like an assault course. A fruit bowl that to say the least was like discarded food at the Supermarket waste bins, two apples, one plum & a Tangerine all of which looked like they had seen better days. We moved to a Premium balcony cabin that was much as usual, but seemed slightly small than normal, at least the fruit bowl was fresh. Reported my need for assistance for boat drill as soon as we boarded; come the time no help arrived I was left in cabin wearing life vest while wife attended drill, later that night nasty letter from Captain explaining that it was compulsory & I must attend. My written reply stated the obvious & is unprintable here. Outcome nice apology & invite to dine in the Samsara for free, politely refused as we already had booked all three pay Restaurant’s. Next was a visit to the on board cruise Consultant, price for our next cruise was scribbled on a scrap of paper & we were told that loyal club members no longer get any discounts, and then informed that my Club points had been reduced from 23,820 to 14,048 & all cruises taken before 2013 were now not counted towards COSTA CLUB levels taking us back to 2005 level. So much for 17 years of building up to highest level. The Costa club rep was a delightful young lady who even under so much pressure from angry members held her cool and tried to explain what the new rules meant. It means Costa has dis-regarded every cruise prior to 2013 & only cruises taken in the last three years will ever count towards any perks. GREAT MOVE COSTA TRUE TO FORM AGAIN. ON the plus side ship was nice we found plenty of places to relax even on sea days, reception staff were outstanding dealing with our problems, as was all of the crew we had any contact with. The food in all Specialty Restaurant’s was lovely, unlike the Michelin Starred chef offerings in the MDR which was a miss mash of almost blended baby food. The TODAY daily paper the usually is written in understandable English, is now call the Diario di bordo, with more Italian inside than English, so much for the Multi-Culture we loved from the Costa of old, even three shows were almost fully Italian & only partly understood by us, but not many of their English guests. If this is now their Flag Ship then heaven help them, take a look at the Serena/Magicia or even back to the grand days of cruising on the Atlantica & Victoria when Costa was King a far as we were concerned. Princess & P & O we are on our way back to a Company that still cares about loyal clients. Read Less
Sail Date February 2016
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.1
Rates 3.0 N/A

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