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139 Costa Diadema Cruise Reviews

We chose The Diadema for a week's cruise around the Med to celebrate family birthdays. We were bowled over with the caring attentive staff on board - every single member working so hard to make our holiday a memorable one. This is, by ... Read More
We chose The Diadema for a week's cruise around the Med to celebrate family birthdays. We were bowled over with the caring attentive staff on board - every single member working so hard to make our holiday a memorable one. This is, by far, the best cruise we have been on. All the staff went that extra mile. Everything on board was immaculate, fully equipped for your every need. The food was of the highest standard and was very tasty and very well presented.. The evening shows were top quality and entertaining. Toilet facilities were immaculate and well stocked with hand towels and toilet paper at all times. This was let down by a small minority of passengers who could not be bothered to flush the toilet after use!!! I guess they have a "poop" fairy that just magically comes along to dispose of it! This was by no means the fault of the ship or crew!! It is not their job to flush the toilets! Hope this is not a reflection of how they would behave at home. There is a vast amount of top entertainment around the ship including Clubs and entertainment for children such as Peppa Pig and Princess and Captain for the day. Also a late night disco for teenagers and youngsters to dance the night away. Again, in some of the venues, a small minority of passengers let their children climb all over furniture with total disregard for other passengers around them! Again it left us thinking how they would act in their home environment! I have children and grandchildren and they love to enjoy life to the full but we would make every effort to stop them from climbing all over the tables and chairs - this was somewhat lacking with some passengers. Again - not the fault of ship or crew members who worked so tirelessly to ensure everyone had a great experience on board. Great facilities for passengers with mobility problems and staff were on hand to assist passengers to their cabin rooms etc.. The cabins were immaculate with super comfortable beds and lovely shower rooms, lots of storage space and a fridge. There were plenty of lifts and we never had to wait for any length of time before one arrived. The ship is very colourful and tastefully decorated. Lovely outdoor pool, jacuzzi areas, indoor pool, well equipped gym , 4D Cinema, Casino, Massage, Laser games, Hairdressers and vast amounts of shops to browse around. Everything was computerised which made for very littlle queing at any Hospitality Desks. I would highly recommend this cruise ship. We have definitely had a holiday to remember with many happy memories made along the way. 10/10 - well done Costa Cruises. Having read some of the reviews on here just before we were due to go on our cruise, we were more than a little apprehensive! We need not have worried so much as our fears melted away as soon as we stepped on to the ship. Will definitely return. Read Less
Sail Date May 2017
My Italian parents (65+) enjoy cruising and invited us to go along (single mum & 2 kids, aged 11). So we chose Diadema to coincide with our various travels and room requirements, schoolbreak, flightsprices, etc.... no other particular ... Read More
My Italian parents (65+) enjoy cruising and invited us to go along (single mum & 2 kids, aged 11). So we chose Diadema to coincide with our various travels and room requirements, schoolbreak, flightsprices, etc.... no other particular reason. Its a huge ship, therefore called the Queen of the Med with about 4500 passengers and 1300 staff members. Clean cabin, attentive & friendly service staff. Most of the entertainers are Italians, hence it is the most spoken language.When sunny and at see the Sundecks are packed with no space in between. The buffet has plenty of food with above average quality. For unknown reasons, there was a waitling line of about 30min to enter the restaurant every evening. Entertainement was nice, with a vast variety in how you want to spend your evening. My kids were looking forward to use the F1 simulator, but this was out of order for the whole week. Unfortunately Icecream and Pizzas are not included, so these have to be paid extra for, which seems a little strange on an Italian Ship. The Waterdispensere where only located in the selfservice restaurant and only accessable when these were open (and...a funny smell surrounded this dispenser). Check out the locations you want to disembark and study public transport, as their offers are very pricey.All in all, OK but just too crowded. If I am ever going on a cruise again, then just in a cabin with private balcony. Read Less
Sail Date April 2017
It seems most of the reviews on this site are from couples, and not very many Americans on Costa. So I thought I would post our impressions and some thoughts in particular regarding kids. Spoiler alert: we loved it! But I can see that ... Read More
It seems most of the reviews on this site are from couples, and not very many Americans on Costa. So I thought I would post our impressions and some thoughts in particular regarding kids. Spoiler alert: we loved it! But I can see that Costa might not be for everyone. My family (me, my wife and two girls aged 11 and 13) went on a one week cruise on the Costa Diadema sailing form Savona on April 8. Basically a different port every day, with only one sea day. I was trying to expose my kids to as many places as possible within our time constraints. While we succeeded in seeing a lot, we may have overdone it, as we were rushing around the whole week. Timing. Our cruise was scheduled around my kid’s spring break from school. This seemed like a great idea to me. I thought it would be less crowded than the summer. I’m not sure it was. Our spring break coincided with Easter week, so there were tons of people everywhere but especially in the Vatican and other cathedrals in Italy. We were at the Vatican the day before Good Friday. At our school, if Easter comes particularly early or late, they will not schedule spring break around it. If you have a situation like that, I would say go for it on spring break. I would not recommend the Vatican during Easter Week. Our kids break was only one week. We flew out of San Francisco on Thursday night and returned a week and a half later on Monday afternoon. Kids had to miss two school days and were actually not happy about that – they are serious students and didn’t want to miss any school, so we tried to minimize it. It was really a lot ground to cover in that time. If we do it again I think we will try the summer. Kids on Costa. On our cruise, there were tons of kids, so you will have lots of company. Our girls are 11 and 13, so we were a little surprised when we were told on check-in that the initial organizational meeting for the kids club would be at 11:30 p.m.! Italian kids stay out later than their American peers, and Italian families like to eat late. Our kids never participated in any of the organized kid’s club events. Aside from the somewhat inconvenient hours, we were just too busy. Ambiance. Hard to explain. The ship was loud and bling, bling, bling everywhere. Lot of excitement, music, shows, kind of crazy. We actually liked it, but if you are looking for peace and quiet it’s hard to find. It was sometimes hard to figure out where things were, how they worked, or what was going on. All of the crew spoke adequate English for their jobs, but not always adequate to give directions, and there seemed to be a lot of confusion on their part about how things actually worked. So if you are a control freak and expect there to be some resource somewhere that finally and definitively spells everything out, I expect you are going to be disappointed. If you can kick back and go with the flow, you will have a great time. Dress. Not nearly as formal as we expected. I had only been on one cruise before, on Norwegian years ago. On that trip, I actually brought two tuxedo jackets, one black and one white, for the two gala nights. No need for that on Costa! Diadema had one gala night. I wore a blazer and tie for it and my girls (big and small) wore cocktail length dresses. Most people didn’t bother. I would say maybe 10% of the men were sporting a jacket and tie that night, and maybe another 10% jacket no tie. We actually packed pretty heavy for the trip as my girls were kind of into the idea of the theme nights (all white, tricolore, black and red). But when we saw how casual everyone else was, they didn’t want to bother to dress up. We could have packed a lot lighter and if we go again we will. The only theme night that had a high percentage of participation was the White Nights. Most of the people that actually went to the White Nights party were wearing white. You often hear in the US that “Europeans are better-dressed than Americans.” There is a lot packed into that statement, not least of which that “Europeans” is a pretty broad term, that includes diverse populations that are not homogenous. I will leave that aside and address only the Europeans on our cruise (practically everyone on our cruise except us was European.). The second nuance is just what you mean by “better dressed.” This can be used to mean either (i) “more formally dressed” or (ii) “more stylishly or fashionably dressed.” I can say that, with respect to the Europeans on our cruise (i) was not true at all. It used to be that you seldom saw adults in Europe wearing jeans, shorts or sneakers unless they were American tourists. This is absolutely no longer the case. I do not think people were dressed more formally than they would be at, say, a resort in the US. However, with respect to (ii), dressing more stylishly, it is true. Everyone you saw just looked better than the average American in terms of their clothes. They were wearing the same general kinds of clothes, just wearing them better. Even families with little kids managed to have everyone clean, matching (where appropriate or desirable!), newish and somehow just together and well turned out, all the time. So I would say, don’t worry about dressing up too much, but do try to bring your “A game” in terms of not wearing worn out clothes or mismatched outfits unless you want to stand out as a schlub. Dining. Fabulous. I actually thought the food alone was worth the price of the cruise, like they were throwing in the accommodation and travel for free. We were assigned to the main dining room, Fiorentino, for the early seating for dinner, which was supposed to start at 6:30. Our biggest challenge of the whole cruise was getting there on time! We basically never were on time. The first night, it was about 8:00 when we were ready for dinner, and they wouldn’t let us in. We went to the Corona Blu for dinner that night, which had open seating with the same menu as the main dining room and had a great meal. We tried that again later in the cruise but were rebuffed, and told that this option was only open for those who had been assigned it as their dinner choice every night. Second night we got to the dining room around 7:30. We bypassed the Maitre D’ by entering through the upper level and going down the internal staircase to get to our table. After we were seated, the Maitre D’ came back to our table and started yelling at me very animatedly in French. I speak French well enough to know what he was saying, but not really well enough to go toe-to-toe with him in real time. He was actually justified at being annoyed at us – we were an hour late after all – but I thought the way he went about it was more than a bit rude. So, I responded with my best Gallic shoulder shrug and a casual “D’ac” while I returned my attention to my aperitif (vermouth, light on the ice, with a lemon twist, not a wedge – I already had the bartender at the Stella del Sud trained!). This turned out to be the perfect response, as he sort of ran out of steam and stomped off, still in a huff. The rest of the week we struggled to get there on time, and ate at the Adularia one night, which also had open seating, and at the buffet one night when we were really late. Although we only made it there half the time, the waiter at our assigned table in Fiorentino (Ahri) was great. Very attentive, perfect English, he would leave wine and water on the table so we could help ourselves (Piu Gusto drinks package is supposed to be by the glass only). He was the only waiter we really talked to much or got to know anything about on the whole ship. He was from Jakarta and was very interested that I had been there recently on business. He was also the only person on the ship that we tipped separately. I figured Costa’s 10 Euro per person per day could take care of the rest of them. On any given day you would likely receive service from literally dozens of people, not necessarily the same from one day to the next, and I don’t see how you could tip them all individually. In general, the whole ship is run pretty efficiently, but it’s kind of an assembly line operation. You are waited on by tons of people, so it’s understandable if the service is not very warm or personal. Overall, I thought almost everything we ordered in the main dining room was good quality, with a thoughtful menu, well presented and served hot. There were usually two to four choices for the main course, two for the other courses or maybe three for desert, along with several “always available” items. It was basically all an Italian menu, although varied and tending towards Northern Italian and a mix of more original dishes and traditional ones. It was not just spaghetti marinara all week, have no fear. My wife was a little disappointed they did not also feature more French or Spanish dishes but overall we were very satisfied. My kids ended up loving the formal dining. I was sort of surprised by this since normally they prefer buffets. They would bring a book or an iPad to dinner and did not mind how long we took. My wife and I would kick back, have a couple (or more!) glasses of wine and really enjoyed the pace, which would be considered very slow by American standards. We had a great table with views out big windows on the stern and a couple nights were able to see the sunset from it. I helped my kids order and encouraged them to order most of the six courses on offer. They would try things and if they liked it they would eat it. I never pressured them to eat anything. This worked great – they tried a lot of things they would not have otherwise, and ended up loving some of them. It was successful in getting them to broaden their palates a little. Breakfast. The buffet selection was pretty big. As many others have noted, it did not include eggs. But for a “continental” breakfast, there was a lot on offer. I prefer complex carbs and protein for breakfast so usually selected whole grain bread, cold cuts and cheese. My wife likes fresh fruit for breakfast and there were always several good choices including fabulous and fresh melon. My kids love pastries and sweets for breakfast and they were in absolute heaven. There was some really good prosciutto, which I liked to have with the melon. In the US, and I suppose in Italy as well, this is usually eaten as an appetizer at dinner, but it worked just fine for breakfast. I think even the pickiest eater should be able to find something they liked here. It’s crowded, but manageable after you learn your way around. If you absolutely have to have bacon and eggs, it is only available in the main dining room. We did this on the one sea day. I had an English Breakfast, which was awful. My wife had Eggs Benedict, which she thought was barely edible. My kids ordered the Belgian Waffles with chocolate sauce and whipped crème, which they pronounced delicious. We didn’t bother with the cooked breakfast after that. Lunch. We only had lunch on the ship two days, the day we arrived and the sea day. The buffet both days was vast but insanely crowded. The food was good, especially the roast suckling pig, but the mob scene sort of detracted from it. Drinks. We got the “Piu Gusto” drinks package and I highly recommend it. Everyone in your cabin or traveling together has to get the drinks package if anyone does, and I wasn’t sure if my kids would get the value from it. I needn’t have worried. Kids enjoyed a steady stream of hot chocolate (including multiple flavor variations from the “chocolate bar”), smoothies and Shirley Temples and other virgin cocktails. They really liked being able to get whatever they wanted whenever they wanted (I liked that too!). They normally are not allowed to drink soda or other sugary drinks at home, so this was a treat. One funny thing about the drinks package is that it included almost anything you could want to drink, but you could only get water by the glass, not a bottle. This was inconvenient if you wanted to have water in your cabin. I would basically stop by the nearest bar and get four glasses and carry them back to the cabin. Kind of silly. Cabin. We booked last minute, and we had no flexibility on dates due to kid’s school schedule. We got what I was told was the very last four person cabin on the ship, and that may have actually been true as I got on a waitlist to upgrade but did not get an opportunity. The ship was very full due to Easter holiday. The only cabin available was an interior one, with one queen bed and two bunk beds to the sides over it. Really cramped for four people! My only prior cruise experience was with two people in a suite with a balcony on, if I recall, the top deck of the ship, so this was a different experience. Having said that, the cabin was laid out very well and efficiently with lots of storage. We hardly spent any time in the cabin, literally just sleeping, showering and changing clothes, and my family cooperated and made the best of it. If we do it again we will upgrade to balcony cabin at a minimum, and maybe a suite. The best part about the cabin we had? I kept reminding myself what a great price we got! Shore excursions. We went on shore at every opportunity, and most days stayed as long as we could. On three days, the days where we had more ground to cover, we booked tours through Costa. On two days we toured on our own. I thought the Costa tours were well run, interesting and packed a lot in. I was aware that we could book tours independently and save some money. I was afraid that if we toured independently and were late returning to the ship, we might get left behand. If we were on a bus full of people who were all late on a Costa-booked cruise, I figured they would have to wait for us or at least put us up and get us to the next port or something. This theory got tested on our day in La Spezia. It was Good Friday, and we did the longest, most jam-packed tour available, going to Florence and Pisa (In one day! This is probably a criminal act, and if not it should be.). Every place was swarming with tourists, and the bus was quite late getting back. But they waited for us! Price. I thought the whole thing was very reasonably priced, and if you spend a few minutes pricing cruises on websites you will see Costa is consistently competitive or lower than the competition. I felt we got good value for money. Travel Tips. We flew into Milan via Istanbul on Turkish Airways. I think a lot people, especially Americans, are afraid to go through Istanbul, and many of our friends scrunched up their noses when we said we were flying Turkish. I think this is misguided. Although there have been terrorist incidents in Turkey, nowhere is immune from this in today’s world, and when you factor overall crime rates, I believe you are safer there than in many American cities. Because of this skittishness, Turkish Airlines is offering great fares right now. It is an old school “flag carrier” which means service is far superior to what you will get on an American airline in the back of the plane. I chose the longest layover in Istanbul offered, 24 hours. We booked a hotel in the Old Town, toured some historic sights, had a great meal and overall had a wonderful finale to our vacation. Highly recommend both Turkish Airways and a stop in Istanbul. We had access to airport lounges in Milan and Istanbul through “Priority Pass” which is offered as a perk through many credit cards in the US (and I assume worldwide). This is a very valuable bonus and made the layovers much less stressful. My kids normally get pretty cranky waiting in airports, but with a clean, comfortable place to sit, wifi, snacks and drinks, they really didn’t care when the plane left! If you don’t otherwise have lounge access you should look into it. Bottom Line. If you want a high energy, fun-packed experience that covers maximum ground in a limited time in a part of the world rich in history, Costa Diadema, should be on your list. You should think twice before going to Rome Easter Week, however. If you want to kick back and relax on spring break, I suggest you might want to look into Club Med in Mexico! For us, I think we will do it again, likely Eastern Mediterranean next time, but will probably go in summer, book a bigger cabin and not try to do everything in one week. Read Less
Sail Date April 2017
This Mediterranean cruise was great value for money over the web and had great excursions to offer including the reason why we went on this cruise was based on the Ferrari museum. On the day we turned up at Barcelona to board the ship ... Read More
This Mediterranean cruise was great value for money over the web and had great excursions to offer including the reason why we went on this cruise was based on the Ferrari museum. On the day we turned up at Barcelona to board the ship and a comprehensive intro with Ciara, we then were asked to use their Costa card as their main id card and expense card instead of using your cash or credit card there is no other option so we put our credit card into the system and put all cost via the Costa card. We booked all day cruises and only managed to go to 2 as all the other excursions were canceled due to low numbers attending and no other offer was issued and on one excursion we insisted on going to a Spanish speaking excursion because we can speak Spanish, the cruise office was awful and did not are about the problem Costa caused. How can Costa do this to us. The cruise itself was ok apart from all the hidden extras and expensive mark up on everything including water which is free at the breakfast bar and gym but not at restaurants being said that and Costa being a USA based company all USA passport holders do not pay for water, another thing is the cleaning of the room, we were charged 10 euro each so 20 euro each day for something that at a normal hotel comes included and its not optional but we were not told. Cue to the restaurants were unbelievable even though you were assigned to that restaurant. Food was good but mainly Italian based and most of the waiters did not speak English nor understood what you were saying which is fustrating. We ended the last day in Barcelona and nothing else to pay as per our last days meeting with Ciara, so we continued with our vacation until we ended up in Granada at a hotel thinking we had more money left on our credit card on to find out the Costa has taken 800 euros from our credit card and we phone them and got the run around saying that it should be back into our account after one month, now how does it take that long to refund or release this unauthorized use of our credit card after endless calls,emails we had to cut our vacation short and still no refund nor any aftercare. Costa are extremely unprofessional not being open right from the start and taking our vacation money with no authorization, no remorse and no compensation with cutting our vacation short and the endless emails and phone calls. Do not board Costa cruises unless your fully aware of hidden costs and top up your Costa card with cash and not by Credit card. Read Less
Sail Date April 2017
Cruised out of Barcelona on March 20, 2017 with our 2 teenage daughters. We had two cabins next to each other. The ship is beautiful and very large. OUr cabins were on the lowest deck. It was by far the nicest ocean view cabin I ... Read More
Cruised out of Barcelona on March 20, 2017 with our 2 teenage daughters. We had two cabins next to each other. The ship is beautiful and very large. OUr cabins were on the lowest deck. It was by far the nicest ocean view cabin I have ever had on a cruise ship. Very large with 2 bathrooms. Ports of call were all very nice. Food was just average. Half the nights we ended up at the buffet for dinner instead of the dining room. We were assigned to open seating at Corona Blu. The nights we did eat there, we got right in. We were given free tap water. No problem. We also purchased a package to get bottled water. Our room steward Rushpandi was incredible!!! He went above and beyond in every way. We looked at this cruise as a nice way to get to see several cool ports and our goal was accomplished. The ports made the cruise. Read Less
Sail Date March 2017
Sadly I found this cruise horribly disappointing! We had multiple issues on board and no help. My first issue was with the social media internet package. It never worked properly. I purchased it mainly for instagram and I never was able to ... Read More
Sadly I found this cruise horribly disappointing! We had multiple issues on board and no help. My first issue was with the social media internet package. It never worked properly. I purchased it mainly for instagram and I never was able to get it to work. I spoke to the same customer service person everyday trying to get it fixed. Then the whole thing shut down and would not work at all. When I showed them I was promised a refund and was later denied because the IT department said it worked fine from their end. That is all great and wonderful, but as a customer who paid for a service I did not receive it. I was told an IT person denied my refund, I never met this person he never looked at my phone or tablet as both didn't work. We then purchased an excursion after being told there was going to be a train strike. Excursion Florence and Pisa this experience was probably one of the worst things I have ever done. First the tour guide lost in the walk to Pisa, he never even took into account that a 4 year can't walk as fast as an adult. When I called him to find out where he was, he hung up on me, I called back and tried to tell him where I was, but he didn't listen to everything and again hung up. After waiting 15 minutes I called again and he realized how upset I was, he at last listened to where I was. We made a meeting point, but at this point our whole time Pisa was gone and we didn't get to see much of the Tower other than in passing. The tour guide then said he would stay with us in Florence and match his walk to my sons walk. He did for about 5 minutes then took off. I ended up carrying my 4 year old all over Florence, but what makes it even worse is that he was moving so fast people were pushing to keep up and my FATHER FELL. He injured himself and his DSLR camera. He asked if my father was ok then proceeded to go on his way not trying to assist in any other way. At this point you would have thought he would slow down. He did not, my father is limping to keep up. Florence was again miserable. Then on the way home we stop at one point so the driver and guide could use the restroom, they don't even bother to ask us. My son who had gone to bathroom prior to leaving had to pee, but it wasn't about us I guess. We then get to the ship I rush off get to the boat carrying my son who is in tears having to pee and ask 3 different employees where the closest restroom is and they all say I DON"T KNOW. I then had to rush up 2 flights of stairs, but it was too late. My son who I told just make it to the boat and all will be ok, had an accident. I then go to talk to customer service and directed to the Excursion office, I spoke to a women who promises to get back to me in 24 hours. She never did! So the next day I go back down to find out what happened and I am told there is nothing they can do. I then ask to speak to a manager. I am told she will be down in a moment, I said ok but I was timing her. I was pretty upset at this point. 20 minutes later no one has arrived. I ask again where this person is, they are surprised she isn't there and call again. Again I am told just a minute 10 minutes later she finally arrives. She apologizes and says sorry I was eating dinner, I am sorry but leaving a customer waiting and then telling them you were eating is pretty upsetting. My family was saving a table at the buffet and unable to eat, which I told her. There should have been another person on call to handle something while she was eating. I completely understand them needing breaks, I don't understand being left waiting. I tell her my story, all I am asking for is a refund on our miserable tour, she says all she can do is one ticket. I am sorry this is unacceptable. I ask about my father and camera and she says that isn't her problem, I can file a claim with insurance. At no time did she apologize. She acted surprised said the tour was great for kids. That is great and wonderful, but is was horrible for us. She said the Tour manager had made her decision, again didn't meet her. There was no I am sorry for what has happened, no let me see what I can do. No offer of anything. The one positive I have about the cruise is the fantastic staff they have in the kids club. They are amazing at what they do. As someone who has 17 years in Customer Service first Disney and now an airline (I purchased this cruise through Costa) I am very disappointed in the customer service staff on board that ship. I have never been anywhere as unwilling to help as this cruise. The food is only mediocre and it is the same thing everyday. They also close off areas in the buffet for pay for restaurants, I would understand this if they had been even half full, but they were completely empty. So you lose seating for the buffet for empty restaurants. We also did not getting any disembarkation information until after 10pm I had to go and hunt down someone for everything so we could go to sleep. I called at 8pm trying to find out where it was and was told it was on its way. You also had to be out of the room, prior to even docking back in Barcelona. If most cruises can turn a whole ship without doing that, how is it Costa can't turn half that in 4 hours. Read Less
Sail Date February 2017
Horror!!! Horror! Could not wait to disembark after a week from hell !!! The most mercenary employees in tourism i have ever met in my numerous travels, the managers have absolutely no consideration for the passengers, only for their ... Read More
Horror!!! Horror! Could not wait to disembark after a week from hell !!! The most mercenary employees in tourism i have ever met in my numerous travels, the managers have absolutely no consideration for the passengers, only for their business. My family live on different continents hence we thought a week together on a cruise would mean both rest and togetherness, something to remember fondly. We booked together,we flew together, we embarked together only to be split on different decks by the company ( you do not want to know the distances between the decks and the daily hassle). The stewards told us they had rooms on the same decks and we repetitively tried to reason with the management/ guests services explaining that the very reaons for the cruise was for us to be together. it was to no avail. We were all hassled non-stop, we ended the one week exhausted since we had not had a single restful day. They are extremely mercenary in everything, thin air is the only thing you do not pay for on costa diadema. No rest, no afternoon naps ever, every afternoon emergency drills and announcements in all cabins (!!!), even if you were drilled upon embarkation you repeat everything every single day, every single afternoon for about 2 hours both in your cabin and on the halls in 5-6 languages. A total of 7 days x 2 hours / day afternoon drills resulted in a large number of hysterical passengers who embarked in the same hope to be able to enjoy a few restful days, only to literally weep with joy at the end of the cruise. Moreover, again, on a daily basis, all the crew only announcements are heard in all cabins, non- stop, as they are way too cheap to buy walkie talkies or professional switchboards to only announce the drills in specific rooms or crew only announcements delivered only to staff. By the end of a week we were bone tired, traumatized, a bundle of nerves and happy to crawl off this pathetic ship swearing never ever to book costa cruises again. Everything on this ship is focused on covering them against any complaints/claims coming from passengers, it is never about the passengers' wellbeing. Nothing works properly hence you have to run to and fro for several km/ day from upper decks to reception to sort out malfunctioning cards, misunderstandings etc after, obviously, repetitively standing in huge queues. 5000 people and two tiny pools ( one in the middle of the buffet area- imagine the chlorine smell and the flooding restrooms nearby - pictures upon request) . Ever day they automatically withdraw 10 euro/ passenger from your card unilaterally - you are compelled to put money on their card and they administer it as they think fit- conveniently forgetting to mention that this is a daily tax not legal to impose on passengers in european waters. On the contrary, the management at guest services insists that it is a must. In european waters, it is the passengers' decision to offer the sum if you are happy with the services, at the end of the journey as all other companies know and accept. Generally speaking on cruises you comply gladly because you are satisfied and well rested, happy with the services provided. here, whether you are a satisfied customer or an extremely dissatisfied one you are told that " bad luck", you have to pay (i have recorded proof i can provide in this respect). On costa diadema everything is on savings mode. On other cruises you are looking forward to the fabulous performances in the theatres every evening. On costa diadema they have a weekly evening show ( one of your 7 paid evening shows!!) delivered by the employees - pathetic amateur night they claim the passengers must appreciate as it is a gesture for them. I shall not be imposed amateur shows upon myself and my family as we did not pay for them ( can provide some videos for general hilarity). I suggested we, the passengers, could also help with further savings, some can sing, others dance, a few recite, numerous hum etc. It is extremely embarrassing for both sides: passengers who are told that they should be grateful and appreciate this " nice" gesture on the part of the staff, and the staff themselves who are ridiculed on stage. When compared with the grandiose shows on other cruise lines you feel like crying at your stupidity of having chosen costa. On the other nights a few pathetic dancers/ singers on a big stage on which they get lost, try hard to warm up the passengers, again to no avail. Non stop mix ups, attitude problems, laziness, misunderstandings because of language difficulties of employees ( we suspect super overworked and very cheap for the company, hence no special skills are needed). Should you - god forbid - expect an egg for breakfast, you are told to go down two decks and buy one in a specific restaurant:)) how cool is that ?! Fabulous Diadema savings mode Part of my family accommodated forcefully- as i have shown above-on a superior deck hardly saw their steward ( we had a very good steward on a lower deck). When they complained at reception they were sent a few apples in a basket and a bottle of cheap champagne and nothing changed, they were told that they should be pleased. No further comment. Do not recommend costa diadema to anyone ever!!! Those who worked hard for their money and wish to rest and enjoy a few nice days are in for a very nasty surprise. Buffet closed and cordoned off 1-1.30 hours before closing hour, resulting in even longer queues, even machine water and coffee are attentively monitored and offered only for a short time, while staff watch eagle-eyed so that you do not take 3-4 cups of water. Have been waiting for months on end for this cruise together with my family only to find that at the end of it i had to apologize to them all for the week from hell i had imposed on them. Never, never again costa. We have been on very many cruises before but never experienced anything of the kind. I had expected february to be a more savings oriented cruise but nothing to this extent. If that is the way they treat passengers i do not think i can afford to throw money away on them and, meanwhile, on my own money, masochistically torment myself and my entire family. Read Less
Sail Date February 2017
The ship was very grand, I loved the style , Value for money too , food excellent, cabin excellent as the service. Entertainment very enjoyable. What really stood out for me and made my holiday very special was the Hungarian Latin Dance ... Read More
The ship was very grand, I loved the style , Value for money too , food excellent, cabin excellent as the service. Entertainment very enjoyable. What really stood out for me and made my holiday very special was the Hungarian Latin Dance Group. They were four oustanding professionals and kind human beings, the band playing was superb and so the pianist, all staff was very good nothing was to trouble for them, they were happy to help at any time, and they was on top of all the informations of what was going on, I could not imagine how much hard work to put all the logistic in place it must be a huge task i don't know how do they managed it. I am looking forward to my next Costa cruise mainly because of them and the Enternainment team formed by Italian, Spanish, Brazilians and Philipinos nationals. The shuttle services was good too and very organized. Read Less
Sail Date February 2017
This was the worst cruise I have ever taken, based solely on the onboard experience. I was shocked at how bad our cruise experience was. And extremely disappointed. Stem-to-stern I have never encountered so much unprofessional behavior ... Read More
This was the worst cruise I have ever taken, based solely on the onboard experience. I was shocked at how bad our cruise experience was. And extremely disappointed. Stem-to-stern I have never encountered so much unprofessional behavior by any cruise ship's staff. At all levels. We were treated rudely by nearly every member of Diadema's staff. And the overall customer experience clearly indicates that Costa Diadema's staff are among the most poorly trained in the cruise industry. Dining room staff were rude and bad at their jobs. Our stateroom steward was nice but very, very bad at his job, always forgetting to clean in a timely manner and when he did get to our room, would always forget to perform some basic, necessary duties. Two of our shore tours were cancelled only at the last minute, leaving us with very few options to choose an alternative tour. We were left on our own in multiple ports, because Diadema refused to offer English language tours due to a low number of English speaking clients; that's not totally illogical but the fact that they waited until the last minute to advise us that they were cancelling is unprofessional and incredibly rude. And to make matters worse, when we tried to work with staff at the Tour Desk, we were treated poorly, were lied to, and generally experienced several staff members who did not wish to perform their jobs. We had to beg them to focus and beg them to get answers to our questions. When we boarded we were told by two Costa staff to hand our USA passports over at the ship's Front Desk. We did so and were given receipts. Days later we read that Americans needed their passports in port for Monaco, so we went to the desk to request that ours be returned to us. The two staff members at the passport pickup desk proceeded to claim that Diadema NEVER took our passports and therefore did not have them. They said they never take passports from Americans. Both people were extremely rude to us. When we pointed out to them that we had receipts in our hands from the ship's staff member who took our passports from us, then and only then (but only after we refused to leave) did one of the two staff members agree to walk somewhere else and see what the problem was. She did so with extreme and obvious anger, like an angry child. Of course she DID find our passports and ultimately they were returned to us. But even then she had the gall to accuse US of being at fault for having turned in our passports in the first place! COSTA STAFF TOLD US TO TURN IN OUR PASSPORTS WHEN WE CAME ONBOARD!!! We were shocked at the constant rudeness onboard Diadema. And we were not alone; we met a few other non-Italian cruisers, all of whom told us that they were seeing and experiencing the same kinds of unprofessionalism and outrageously rude behaviour from all of the ship's staff. All of us agreed that staff were particularly rude toward Americans. Not once did any of us observe Italian guests being treated that way. Disgusting behavior. Costa Diadema staff clearly do not have a customer service focus on their poorly-run ship. I've cruised dozens of times on many cruise lines and have never in my life experienced the general rudeness and unprofessional behaviour that we experienced everywhere on the Costa Diadema. I'm not only unhappy, I am genuinely angry. Not only will I never sail again on Costa, but I will shame them publicly in cruise web communities - as I am here - as the single worst cruise line and worst cruise ship possible. If Costa is serious about solving their significant and many problems, they will have to start listening to their customers, and they will require serious retraining with a focus on customers. Right now Costa clearly don't care about their customers. Shame on them. Read Less
Sail Date February 2017
My husband and I have taken many cruises, (and quite a few with Costa) in the past, and we have always been impressed with the cruise line, its staff, and the services provided. We belonged to Costa’s Loyalty program, and were quite ... Read More
My husband and I have taken many cruises, (and quite a few with Costa) in the past, and we have always been impressed with the cruise line, its staff, and the services provided. We belonged to Costa’s Loyalty program, and were quite high up due to our numerous cruises. We also have been Carnival Shareholders for a number of years. Never before have we been so disappointed in a cruise or a cruise company! Our daughter (who traveled with us) was appalled how awful the treatment (and lack of services) was. We were let down and embarrassed to say that we had previously recommended Costa to friends and family. First, upon embarkation, we learned that our status on Costa’s loyalty program had been reduced significantly. While we had previously been almost at the top tier of the program, we were informed that our status had dropped down to the basic tier. Any perks we had accumulated were lost. We were told that this had happened because we hadn’t cruised with Costa for three years. A demotion such as this has never occurred with any of the other cruise lines that we have sailed with. At dinner the first night, we were informed by our waiter that if we wanted to drink water during our meal, we would have to purchase it. We told the waiter that we were comfortable with tap water, but he insisted that tap water was unavailable. He explained that if we wanted to drink water with our meal, we would have to purchase mineral water. This is ludicrous as we have never had to pay for water on a cruise. On the first evening of our trip, we were not served coffee or tea after dinner, nor were we asked if we wanted any. Seeking some coffee, we proceeded to the buffet to obtain some. Once there, I noticed that there were no coffee or hot water machines. I asked a waiter in the buffet area where the coffee was, and was told that there was none available (and if I wanted coffee, I would have to “purchase” it). Once again we were amazed. All cruise lines that we had cruised on (except Costa) have, at a minimum, hot coffee, tea, and hot chocolate available complimentary throughout the day. We went to the reception area to speak to Guest Services. Upon asking for clarification about the above issues, a very disrespectful customer services associate us that our status had been downgraded because of not cruising with Costa for a period time. She also told us that we would have to pay for water during meals and that if we wanted coffee it would have to be purchased (except at breakfast and tea time when it was free). My husband explained that, in the future, to circumvent the water/coffee situation, we would fill up empty water bottles with tap water from our cabin, and bring them to the dining room for meals. He also stated that we would get several of the “complementary” cups of coffee at breakfast, bring them to our cabins, and when it was dinner time, bring them to the dining room. This would enable us to have basic beverages with our meal. How ludicrous that Costa’s policies would force us to engage in such unusual behavior (although the customer services associate thought it was an acceptable arrangement). We were also informed that we could purchase a coffee/cappuccino package if we wanted to get hot beverages with dinner. Having never heard of such draconian policies, we asked to speak with a manager. We were told (as did other crew members throughout the cruise) that it didn’t matter, we “would get the same response.” After expressing that we never heard of having to pay for basic beverages on a cruise before, the associate told us this had been Costa’s practice for the last two to three years. She also stated that only food (and not beverages) was included in the price of the cruise. After we said that this wasn’t evident when we booked the cruise, she arrogantly instructed us that we should have read the contract! Dissatisfied with this person's continued brash responses and the gross cutbacks in beverage services, we requested a meeting with the Hotel Director and left. The next morning, we went to the dining room for breakfast. My husband ordered regular coffee, and I, decaffeinated with lactose free milk. The waiter informed me that “I” would need to go to the adjacent restaurant since the waiters there had a better understanding of food allergies. When I said that I didn’t want to eat in the adjacent restaurant while my husband was eating in the restaurant we were currently seated in, the waiter finally conceded to bring me some lactose free milk. Next, I was brought hot water with a packet of decaf coffee on the side. To my dismay, I found that Costa does not brew decaffeinated coffee; I could only get instant. I also found that in order to get cold cereal for breakfast (while my husband was having eggs), I had to get up and get it myself from the adjacent restaurant. Other mornings, we found the dining experience to be as bad, if not worse. Only one menu for three people was available, so we all had to take turns passing around, and sharing, the menu. No substitutions or changes were possible, and individual preferences could not be accommodated. For example, my husband wanted eggs benedict with a hash brown. He was informed that eggs benedict did not come with a hash brown, and if he wanted one, he needed to order the English breakfast (which included one egg, bacon, sausage, beans, a mushroom, a tomato, and a hash brown). So he had to choose between getting a breakfast he didn’t want (to get the hash brown), getting eggs benedict without any hash brown, or ordering both breakfasts (just to take the hash brown from the unwanted English breakfast). What a waste of food, and a lack of individualization and flexibility when one has to order two full breakfasts just to get a hash brown. Lactose free milk for my coffee and/or cereal was often difficult to obtain. Oftentimes, I was told that the ship did not have it (which I knew wasn’t true). Other times it took up to three requests until we were served it. It appeared that the wait staff either was unaware that lactose free milk was available, or they didn’t want to take the time to obtain it. Wanting to make our trip a little more enjoyable, and so that we could get hot beverages, our daughter (who was on the cruise with us) decided to buy us a cappuccino package (which cost over $73). About fifteen to twenty minutes prior to dinner, she went to one of the bars (which is where she had been told to go) to order the package. This resulted in a lengthy and cumbersome experience. She wanted to personally pay for the package, but upon finding that her Costa card was linked to our credit card (as we were paying for her cruise), she was directed to Guest Services. She waited there for quite a while before being able to speak with someone. She was subsequently apprised that her credit card (or cash) could not be accepted, and that the only way she could purchase the package for us was to take our credit card off her room charges and replace it with hers instead. Since there appeared to be a lack of flexibility, and since she was becoming quite late for dinner, she relented and asked the employee to make the switch to her card. Thinking that she had settled the issue, she didn’t expect to be sent back to the bar to complete the transaction. Next, when she returned to the bar to make the purchase, she was informed she could not attach the package to our account, despite having previously been told she could. This then prompted another trip to Guest Services. The purchase of a cappuccino package should have been seamless and streamlined; such a transaction should be able to be accomplished in one simple trip, instead of four. Furthermore, actually getting the cappuccino was a difficult task, fraught with unnecessary confusion. We were told by our waiter at dinner that he was unable to get us cappuccino (as he would have to leave the dining room and go to a bar to obtain it). Accordingly, if we wanted an after-dinner coffee/cappuccino (which was already pre-paid), it was unavailable in the dining room. Instead, we were informed we would have to leave the dining room and travel to a bar to get it. This was not my idea of a relaxing meal or cruise. Many of the staff didn’t know how to process a cappuccino order at breakfast or at lunch. Some waiters were able to order three cappuccinos, and charge it (against the package we had purchased) on just one of our Costa cards. Other waiters insisted that they needed each of our three individual cards (we linked the cards together). There was much confusion on their part, and no consistency. Our experiences with Costa only worsened. While at home, prior to the cruise, we booked shore excursions for 5 of the 6 ports, for all three of us (a total of 15 tours). At our first port, Palma de Mallorca, we found that we had a bilingual guide; we were told the tour would be explained in both Italian and English. Although the tour was interesting, we were disheartened to learn that 75% of the cruise was spoken in Italian, and only 25% spoken in English. We were not able to understand the guide 75% of the time, as none of us knew Italian. The rest of the tours we took were done in ½ English, and ½ in a foreign language (German, Spanish, and French), a major disappointment. The shore excursion booking form that we used on line never stated that the tours would be in two languages. If we had known this, we would have booked independent tours with a reputable company, such as Viator. In addition, the “tour order form” received upon embarkation, (and also available at the Shore Excursion desk) lists seven individual languages, so that passengers can check which language they speak/understand for the appropriate tour selection. Nowhere on the form did it state that tours would be done in more than one language. On Costa’s excursions, we wasted a significant amount of time listening to foreign explanations instead of learning in our own native language. We went to Guest Services to advise them of the difficulties we were experiencing and requested that the Hotel Director contact us. She never did. Instead, later on, the manager of Guest Services called my husband. After a lengthy discussion that didn’t resolve our concerns, she told him that she would attempt to arrange a meeting between us and Hotel Director the next day, at 6 p.m. The next day, after not being contacted regarding whether the meeting was still on, I phoned Guest Services about at 5 p.m. to find out what the status was. I was advised that someone would get back to me. Forty-five minutes later (15 minutes prior to the pre-scheduled meeting), I called once again for confirmation. I subsequently was informed that the Hotel Director wouldn't meet with us. I still don’t understand why I, a passenger, had to attempt to confirm a meeting with upper management. Neither Guest Services (including the manager), nor the Hotel Director, bothered to confirm a tentative meeting and/or set up another date/time. The next day, we found a bottle of champagne with a brief note from the Hotel Director in our cabin. We do not drink champagne. We would have much preferred coffee with our meals and, or at a minimum, a meeting with the Hotel Director. We returned the champagne, and never heard from the Director for the duration of our trip. The first night of the cruise, we had requested that two daily information sheets (Diario di bordo) be delivered to our cabin each evening. Despite requesting this three times from Guest Services, not once did we get the two copies. Furthermore, we often didn’t receive even one copy until 11 p.m. (making it inconvenient to learn what time our tour the next day would start, and where we needed to meet). Several times, we stayed up late waiting for next day’s planner to be slipped under our door. Regarding tours, we had two other major issues with the Shore Excursion Department. The first occurred after I became ill on the cruise. We had two 9 hour (all day) excursions booked for the next two days. I felt I wouldn’t be able to get a refund for the next days’ tour, but I wanted to get a refund for the tour the second day (giving over 48 hours’ notice for cancellation). That morning, I went to the Shore Excursion desk to request a refund for the tour scheduled two days later. I was informed that it was impossible to cancel a tour and get a refund, no matter how many days’ notice I would give. On every other cruise line that we’ve travelled on, tours could be refunded (for any reason) if 24- 48 hours’ notice was given. We ultimately found that Costa could cancel one of our tours (with no penalty to Costa), but we couldn’t cancel a tour without being penalized for the total cost. I asked to speak with the Manager of Shore Excursions (who, not unexpectedly, was unavailable). The crew member at the excursion desk took my name and cabin number, and told me he would have the manager contact me. Late that same afternoon, we learned that the tour “Roman Treasures: Vatican Museums, St. Peter’s, the Colosseum and the Forum” (at a cost of $336 for three), booked for the next day, had been cancelled. We were informed that it was cancelled because not enough “English speaking guests” had signed up (which was unusual since all of the tours we took throughout the cruise were spoken in a foreign language 50-75% of the time). Staff from the Shore Excursion desk recommended and encouraged us to book a different tour (“Premium tour: the Vatican from the Pontifical Villas in Castel Gandolfo to the museum and the Sistine Chapel”) instead, since it would be in English. We agreed to take the tour because the primary reason for taking this cruise was to see the Vatican Museum, the Sistine Chapel, and St. Peter’s Basilica. We paid a total of $379.95 (significantly more than the cost of the cancelled tour) for this replacement tour. The next day, we took the substituted tour, and found that lunch wasn’t included. Lunch cost us about $35, so the total cost for the day was $414.95 ($379.95 + $35). This was $78.95 more than our original tour. To summarize, we wound up paying close to $80 more for a tour that we really didn’t want to take, which was spoken half in a foreign language that we didn’t understand. We believe that the tour information was misrepresented, since the Shore Excursion staff did not inform us that lunch wasn’t included, resulting in additional costs. That evening, because I was feeling sicker, we went to the Shore Excursion desk to cancel my tour for the next day (in La Spezia). My husband and daughter (who were still planning to take the tour) were reminded by one of the Shore Excursion staff to pick up a “Basket lunch” the next morning (prior to the tour). While we were there, since we hadn’t been contacted by the Manager of Shore Excursions (as previously requested), we again asked to speak with her. When we were told she was unavailable (again), my husband requested that she personally contact him. Prior to the tour the next day, my husband and daughter arrived in the theatre to get their lunch, as they had been directed. However, they were told they weren’t eligible for a Basket lunch. Not wanting to miss their tour, they unhappily accepted the information and proceeded to take the tour. Lunch, while on tour, cost them $25. Late that afternoon when my husband and daughter returned from the tour, he advised me of the lunch ordeal. Again, we went to the Shore Excursion desk to express our concerns. We provided to the staff that day’s Daily sheet (Diario di bordo) which stated “*Tour with Basket Lunch included: we kindly ask to pick up the Basket Lunch at the entrance of the Emerald Theatre…from 8.30am to 9.15am by showing your Excursion Ticket.” After much discussion amongst the staff, one member agreed with us. She apparently tried to make a monetary adjustment on her computer to rectify the situation, but told us that she wasn’t able to do so. Another shore excursion staff member then said since we purchased this shore tour on line (prior to the sailing), we were not eligible for the supposedly “included” Basket lunch. The fact that we were ineligible was not evident on line, or in the Daily program. My husband asked the staff to obtain a letter from the Shore Excursion manager stating that lunch was not included in the tour, as he wished to bring up the matter more formally at a later time. He was denied this. Eventually the Assistant Manager of Shore Excursions appeared. She argued with us, saying since we paid $5 less for the tour (by booking on line), we shouldn’t get lunch. Specifically she said “if you had booked on board, you would get the lunch.” Even after we showed her the daily program, she was relentless. We felt “nickeled and dimed” by Costa’s inflexible practices. We advised the Assistant Manager that we had requested a meeting with Shore Excursion management twice, but that no one had called to speak with us. She answered by saying that she hadn’t received either of the two messages (which had been generated by her own staff as per our requests). We were never treated so poorly and with such disrespect, than we have during this cruise. We are insulted that (among other things) Costa wouldn’t reimburse us the cost of two “five euros” lunches, especially when it cost us $25 to buy our own. Costa cruises has dramatically changed over the year, all negatively. In addition to the above difficulties/obstacles that we experienced, we have found that Costa has cut back (and is no longer providing) the following complementary items that it once had:  Brewed decaffeinated coffee  Fruit in cabin  Consolidated daily newspapers from the US (had to pay to receive papers)  Hand lotion in cabins  Ice cream (must pay for). Ice cream not available at dinner  Pizza (must pay for)  Hamburgers (must pay for)  US television channels (all foreign news programs)  A “library” that had no books  Must pay for room service  Water with meals  Coffee at meals We were saddened to find that Costa had changed so much all to the negative. Upper management, in our opinion, is unenlightened and inaccessible. Instead of problem-solving issues, they rebuff passengers. They are either unwilling, or unable, to address and rectify concerns in order to make the cruising experience enjoyable. Front line managers were unable to accommodate requests, and could not make minor adjustments/reparations to please the passenger. Likewise, much of the crew is restricted from veering from rules, as evidenced by their inability to accommodate minor meal modifications, or to provide tap water at dinner. They often seemed to be placed in the middle of trying to please passengers while adhering to directives. In essence, they appeared to be paralyzed by Costa’s rules that often didn’t make sense. Crew that we encountered on other cruise lines were typically jovial and friendly, demonstrating camaraderie and a sense of working together. Sadly, we didn’t see this on Costa. Waiters appeared to run around trying to do the best job possible, while much disorganization and inconsistency was evident. At breakfast and lunch, we had to ask for menus; usually this is the first thing offered to diners once seated. The new computerized menu ordering system worked at times, but waiters (at lunch) usually regressed to the old “paper and pen” system due to supposedly “slow connections” between the dining room and the kitchen. Passengers were unable to be seated at lunchtime unless their entire party was present and ready to be seated. While our dining room waiter and our cabin steward(s) were excellent and accommodating, other crew generally seemed unhappy and discontent. Staff in any organization should be empowered, and should have the necessary tools, organization, and support to do their jobs efficiently and most effectively. Unfortunately, this was not evident on Costa. In conclusion, we had experienced more issues/difficulties during this short 7 night cruise than we have experienced in all of our 65+ cruises (some as long as 50 days) combined. The type of service we received on the Diadema was unacceptable, and is certainly not appealing to the US market. Read Less
Sail Date January 2017
I've written an extensive report of our experience on the costa board. This was deal we couldnt say no to. A guaranteed inside cabin,so weren't expecting much. Upgraded to a Balcony. Cabin spotless throughout the ... Read More
I've written an extensive report of our experience on the costa board. This was deal we couldnt say no to. A guaranteed inside cabin,so weren't expecting much. Upgraded to a Balcony. Cabin spotless throughout the cruise. Some of the best food i've ever had. It is aimed at the Italian market and therefore meats, cheeses etc are aimed at western Europeans. Hot breakfast in main dining room only. cold in buffet.Dining times later than english/american lines. Entertainment good to great. Bands around the ship-good. Laundry service reasonably priced but do NOT send anything other than plain laundry. A good dress shirt of mine was ruined (took all the glitter off) and you will only get back 7 times the laundry charge. it does clearly state thin on laundry t&c. so i only got back 21€ We enjoyed the cruise a lot but do remember this is aimed at the Italian market. We'd definately go back on her. Read Less
Sail Date January 2017
This was my first ever Costa cruise so I had no idea what to expect. The check-in went smoothly on my arrival in Barcelona with my bags taken, given a boarding card and told to await for boarding on the first floor at my allotted time. ... Read More
This was my first ever Costa cruise so I had no idea what to expect. The check-in went smoothly on my arrival in Barcelona with my bags taken, given a boarding card and told to await for boarding on the first floor at my allotted time. I was two hours early and sat in the cafe (nice) and had some lunch. I started to join the queue for boarding and found that I was meant to have checked in (again) at the desk on the first floor and have my health declaration checked. Why do a check in twice? There were lots of people behind me and the same thing happened to them and we had to leave one queue and join another and return to the original queue. Chaos! The Diadema is a beautiful ship and looks amazing as you walk around. I was aboard for a week and think there were areas I still haven't seen. She is massive! The food really lets the ship down. The buffet at lunchtime and evening on the 10th deck is horrible with inedible food, dirty tables and not enough staff. If you have a restaurant on your card (I was Coruna Blu) then have your evening meal there. It was open dining so I could go there at any time. Best time is immediately after 7pm as many of the other passengers seem to opt for eating later in the evening. I never found more than 5 people waiting in front of me to get entrance in to the restaurant. The food was usually cold when delivered to the table but there was no point complaining as the staff were so rushed off their feet. I spent an extra 10 Euros on a beef steak on my final night and it was superb. Breakfast in the Fiorentina restaurant was nice if you just want an alternative to the buffet, but don't expect the hot food to be hot. They have an English breakfast but it was cold every morning. I had breakfast delivered to my cabin on 3 mornings and it was fine. You pay 5 Euros for the privilege but better than sitting in the dining rooms in the midst of breakfast chaos. The highlight of my trip was a meal in the Teppanyaki restaurant where the staff, food and overall atmosphere was exceptional. It was wonderful and I should have booked it every night! If you make the reservation on the Costa website, it doesn't automatically make it with the ship as I found out to my cost. I turned up to find that there was no reservation in my name. Fortunately, I got a table. The internet is expensive but very reliable. It worked out at about 120 Euros for heavy usage for 7 days. I did several excursions and they were all very good. The trip to Rome was horrible as the seats on the coach were that close together, I couldn't even sit properly in the seat. I am only 6'1" and it shouldn't be that bad. We had a 90 minute journey and it was horrible. I wasn't the only passenger to feel the issue with the seats but there was nothing that could be done to sort out the problem. It is definitely worthwhile getting the drink package from the outset as it will save you a fortune if you have a couple of glasses of wine, unlimited soft drinks/coffee/tea and the odd cocktail at night. Always a good buy is the laundry service which was on offer at 20 Euros for 24 items. It was done overnight and appeared the following day beautifully cleaned and pressed. Check you final invoice as mine had several mistakes. They were fixed by the hospitality team without any problems. I thought the entertainment was very good. The bands playing in the bar was exceptional and the couple doing acrobatics were fantastic. A great atmosphere in all the bars and very attentively looked after by bar staff. Read Less
Sail Date January 2017
As a seasoned world traveler I knew that choosing to cruise on an Italian liner would mean that I would not be having the same experience as one of the ships that Americans usually choose. Why did I choose this particular cruise? I ... Read More
As a seasoned world traveler I knew that choosing to cruise on an Italian liner would mean that I would not be having the same experience as one of the ships that Americans usually choose. Why did I choose this particular cruise? I wanted a winter get-away, the price was fantastic, the itinerary included ports I wanted to visit. I did not choose based on food, drink, onboard activities, amenities or what language was predominant. In reading the reviews prior to the cruise, I was surprised at how many folks were unhappy that English was not more prevalent (duh! - it was an Italian liner!) And all the complaining about having to purchase water was way out in left field. Contrary to some reviews, the water from the taps onboard was perfectly safe (there has to be warnings when it is unsafe to drink the water). No such warnings were evident anywhere. Yes, if you wanted bottled water with dinner there was a charge but that happens in a lot of land restaurants too. Free water was always available at the open seating buffet anytime of day. I had no problem bringing bottled water back onto the ship after daily excursions and I did not witness anyone else having a problem with that. I think the water issue is blown out of proportion in the reviews. I did not participate in any of the ship's excursions as I did my own research on each port of call and determined what I wanted to do and see based on public transportation, etc. This of course made the cruise more affordable and was easy to manage. Only at Mallorca did I have to purchase a ship's shuttle bus ticket into the city because there was no public transportation available and the walk was a long one. Overall, I was happy with my experience on Costa's Diadema because it was just what I expected and I had done my "homework" to make it fit my ability and desires for what I wanted to see at the various ports. The Diadema is the same as any big name cruise liner that takes on thousands of people for a cruise - it's all in what you personally enjoy about the cruising experience. Read Less
Sail Date January 2017
It was our fifth cruise with costa and what can i say fantastic ,we just come back from a cruise with costa diadema in the med ,we departed from civitavecchia we took the costa shuttle bus from fuimicino airport to civitavecchia all was ... Read More
It was our fifth cruise with costa and what can i say fantastic ,we just come back from a cruise with costa diadema in the med ,we departed from civitavecchia we took the costa shuttle bus from fuimicino airport to civitavecchia all was very organized. the ship is beautifull with very nice cabins and beatifull decor staff very helpfull and friendly.the lunchtime buffet was wonderfull with plenty of choice you definetly wont stay hungry with all the choices that was offered.in the evening we still opted for the buffet as restaurants tended to get very busy and you could wait for a while and we didnt want to wait as we would miss all the activities they had to offer.entertainment was of high class especially with the latin dancers from hungary and also the shows in the teatre.embarkation was very smooth so was when we wanted to go on land .We booked the all inclusive as we always do and it was well worth the money.I just dont understand people complaining about the ship and the staff as there is nothing to complain about ,myself i am a complainer but really there was nothing to complain about i very much recomend costa to anyone especially costa diadema and dont get put off about people complaining it is just not true ,i just dont know why they do that thank you costa you are the best Read Less
Sail Date January 2017
(This will be a long review since I promise myself that I will leave a good detailed review just so people know what they are missing.) We are a couple in our 30's and 40's, no kids. We travel a lot but never been in a cruise ... Read More
(This will be a long review since I promise myself that I will leave a good detailed review just so people know what they are missing.) We are a couple in our 30's and 40's, no kids. We travel a lot but never been in a cruise vacation.We decided to take this cruise because of the rate, schedule, cities that are covered and port of embarkation which is at Marseilles. We purchased the package because of the rate which is really a good deal during that time without reading reviews from other customers. After reading all these reviews, it really made me feel that it's going to be a bad vacation. Complains from food, water, service, over pricing in everything and even the program which some said it's just average. My expectations are really low to the point that I was not excited for this trip. I'll start my review with embarkation, it was easy and fast. We made a mistake not coming early because we thought its like a flight that after check-in, you will be going to the gate and waiting for boarding. But big mistake. After leaving your luggage and check-in, you will go directly to your room and your card is just waiting for you on the bed. You can enjoy all the services that are available as soon as you have this card (only if you already made a prepayment package, which we did. We bought our drink package so that we can just drink and never think of how much are we spending already.) If not, register your credit card before purchasing, which is super easy. The ship is gorgeous. It looks new and every inch of it is very clean. As soon as I got inside, I was regretting already that we only took 7days. It was alive with colors and music. It's huge and everyone inside are having fun with drinks and activities. Breakfast has two areas, international and Italian. On our first breakfast we went to international, there was a long queue outside the restaurant. We waited for at least 15minutes before getting seated. They serve hot meals here which I advise to go to if you like eggs and sausages. On our following breakfast, we decided to go to the Italian. I find it more relaxing and there are a lot of options but yup of course, no eggs. We tried the breakfast room service one time because we had to leave early for Rome and I find it very simple, not so much options. We tried lunch only once because we always eat out when we are on dock. Lunch is buffet, food is okay lot's of options but it's like a market. So get ready to fall in line and rubbing elbows with other guests. Dinner is seated. I really like the idea. Food is great when its like a special night but average when its just a normal day in the boat. Food and drink are served right on time. We always anticipate watching the spectacle before our dinner at 9pm. I find the singers and dancers amazing. Top notch talents. They even had an opera singer which was really good. Different program each night so you always have something to look forward to. I didn't like the comedy guy but my husband like him, so maybe it varies. There were activities from 8am until late night. They never ran out of things to do. I like the most was the white party, gala night and Italian night. I was amazed that people were dress to impress. My advise for future costa female clients: bring long gowns, heels, make up. And for guys, bring your suits! You will feel left out if you don't. Plus it's really nice to dress up. Service is excellent. Drinks are served fast. Servers are pleasant. We paid 25euro/day for our drink package and it was an amazing deal. Coffee is served during breakfast but this is just regular one. If you like espresso and cappucino better get the drink package. There are juices at the buffet area but if you like smoothies or virgin cocktails better get the drink package. If you like wine with your every meal then get the drink package. If you missed buying one before embarkation, they sell it there for the same price. But there was a loop hole with the drink package, you can order water by the glass but you cannot order a bottle of water. It's extra charge or you can buy the premium drink package which is around 40euro/day or buy the water package. It was funny that I was expecting this type of things might happen, but it didn't matter. You can actually buy water from outside and bring it to your cabin. We tried and I can say that you really can. Regarding excursions. I saw complains that its very expensive. Well this is true, but i think it's just the same with other cruises and even 5 stars hotels. So, if you are in a budget just go do it on your own. It's a bit of walk to take buses or trains but it's cheaper. We didn't had a problem getting out of the port or even getting back but we researched well before our trip. It was an amazing experience. We would go back for sure and we already told our friends about it. Actually one of our friend already went with his wife for the 12 days mediterranean cruise, and we just have the same experience. Read Less
Sail Date January 2017
We sailed on Costa Diadema for the New Year's cruise on Europe. The boat is beautiful and huge as well as our cabin very good price,quality value. Nevertheless compared with other cruises we have done with Costa which were in our ... Read More
We sailed on Costa Diadema for the New Year's cruise on Europe. The boat is beautiful and huge as well as our cabin very good price,quality value. Nevertheless compared with other cruises we have done with Costa which were in our opinion very good and convenient this one on Costa Diadema was really not good! The service ion the restaurants ADULARIA and Corona Blu were extremely long, about 2 hours and 2,30 hours to have dinner)! The quality of the shows and entertainment team were very poor, not enough activities on board, no hot water or coffee available (everything had to be paid), all passengers were really pushed to consume and to spend as much as possible! No glamour, no magic and a very bad attitude from Costa Cruises. We could tell that the most part of the passengers were very disappointed! And of course on the last morning when you are about to leave the boat and you are charged with fees of 10 € for person and for day for a service that you did not appreciate at all you feel that Costa is really putting his hand on your pocket! The problem is not the crew they just follow orders and they must obey. If this line of exploitation continues to be followed by Costa Cruises I am sure they will lose a lot of clients me included and it is really a pity because they can do much better as they already done before and win money anyway! Read Less
Sail Date December 2016
Arrived home last night from our Christmas cruise around the Med. The Costa Diadema is a beautiful ship, a pity it isn't owned and run by Celebrity or Royal Caribbean. Our inside cabin, 2269, was comfortable and spacious. Part of ... Read More
Arrived home last night from our Christmas cruise around the Med. The Costa Diadema is a beautiful ship, a pity it isn't owned and run by Celebrity or Royal Caribbean. Our inside cabin, 2269, was comfortable and spacious. Part of the cruise experience is good food, unfortunately not on this ship. The food was awful, the only thing consistent was it's temperature, cold or tepid. The dining room was practically empty, which says a lot. My Christmas Day lunch was hamburger and chips, the evening Gala Dinner menu was mostly variations of fish. Our waiter forgot one course of my meal and then brought me the wrong main meal, when I pointed out it wasn't what I ordered he argued with me. The 26th December we settled down for our meal in the dining room, read the menu and promptly left. We ended up eating buffet food next to the swimming pool, totally over dressed. The food in the buffet was luke warm with the same choices every day, and the waiters slow to clear tables. The entertainment in the theatre was just the crew or ship's dancers, but we did find the groups around the various bars and lounges good. A huge ship but never felt overcrowded as there was plenty of seating area's to choose. We didn't take any ship's own excursions as English was the fifth language to be translated, which tends to grate on your nerves after a day or two. No, never again with Costa, we shall only book with Celebrity or Royal Caribbean in future. So that's Christmas 2016 finished for us and we was so looking forward to it. Read Less
Sail Date December 2016
Very disappointing cruise. After a great 2015 Christmas cruise, our 2016 cruise aboard Diaderma was a huge disappointment. Meal times were nothing short of a cattle market. Christmas Eve being the worst meal I've had in a long time. ... Read More
Very disappointing cruise. After a great 2015 Christmas cruise, our 2016 cruise aboard Diaderma was a huge disappointment. Meal times were nothing short of a cattle market. Christmas Eve being the worst meal I've had in a long time. We ate in the Adularia Restaurant which was clearly unable to cater for the number of guests. Queues of frustrated guests trying to get a table. Once we did finally get a table, the meals came out luke warm, some even cold. The delay in between courses sometime approached 1 hour. On one evening after being left for over an hour waiting for dessert, I tried approaching the restaurant manager who clearly didn't want to know and walked away mid conversation! Very poor customer service. Out of 7 nights on board we had one decent meal - and that was when we paid extra for it at the Samsara restaurant. With the exception of the professional dance troop, the evening dancing entertainment was also poor. Second rate tacky music circa 1970/1980. I'm sure Costa can do better - they just missed the mark on this cruise. Read Less
Sail Date December 2016
Costa Diademia Our Cruise December 24th 2016 We live in San Miguel de Salinas in Alicante, our trip starts December 24th 08,00am we drive to Alicante airport and leave our car with www.parking10.com 8 days for just 48 euro. We hop on a ... Read More
Costa Diademia Our Cruise December 24th 2016 We live in San Miguel de Salinas in Alicante, our trip starts December 24th 08,00am we drive to Alicante airport and leave our car with www.parking10.com 8 days for just 48 euro. We hop on a Vueling 1 hour flight to Barcelona at just 35 euro per person. We get Taxi from Barcelona airport to the Cruise terminal for 35 euro for 5 people and 5 cases. Queueing to get on was a bit of a pain especially having to write out and sign sickness form, but in less than an hour we were on board. We were pleasantly surprised by our inside Samsara cabin 12009 it was huge. And In a very privileged position. The ship is fantastic, clean, well laid out. Christmas day was Chrissmassy! Good points nice cabins, nice spa package, nice room attendants, and nice waiters in bars. Show every night, drinks package is well worth it. Facebook internet package is cheap. Bad point’s staff not so happy in their work, self-service buffet a disaster at breakfast and lunch. Spa wet are far too small. You have to buy water! Pizza area really really dirty. We have cruised with Costa before we had suites on the Concordia and the Serena, guess what Costa would not honor our accumulated points. So we have finished with Costa because of this forever.We should be VIPS! On the whole we had a great cruise totally enjoyed the Floretine restaurant for breakfast and evening meals. Managed to get a full English every day. We got free pepsis and 7ups instead of buying water. Trips, Calgaria, we did a coach trip to Nora, boring. Rome do it on your own, far cheaper , less walking, see everything in half the time with Civitachechia Cabs. La Spezia having done the leaning tower of Pisa many time before we went on a shopping tour to “Shoppin outlet village” What a con, very expensive. Not worth the bother visiting. Savona, here we went to Monaco and Monte Carlo, the best trip of the cruise, very impressive, clean and exciting. Marsella, what a dump, they are trying, we were very scared by the amount of Muslims around they spit at women in the street. Couldn’t wait to get back to the ship. Read Less
Sail Date December 2016
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for ... Read More
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for the same amount of 3000 euros from the original card which we had used to make the deposit 12 months earlier, despite my saying not to use this card again. I called to point out and was told it would be refunded straight away, 2 weeks later nothing and each time i called no one seemed aware what was going on with different variations and different people each time i called. They have a free call back service to make a booking, but once you have done so they do not seem to want to know and you have to call at your own cost! Eventually 3 days before the trip we did receive most of the money back but with a shortfall of 70 euros which was due probably to a difference in exchange rate/ bank charges ( we live & so booked in Spain and the original card was a UK card) however through no fault of our own do not see why we should be out of pocket at all. I complained again and was told it would be refunded to us before the cruise, but again No! Once on board i went to speak to customer service, in my opinion and for the sake of keeping our group of 8 people happy i felt they could add this relatively small amount of money to our on board account to use on the ship, it was our own money we were simply asking for it to be given back. The attitude I was met with was one of total indifference, a fob off and go away, stop bothering us approach, yes yes it will get sorted but its Xmas so theres no one available, come back in 3 days!!! I did this and by now am seething only to be met with more of the same! No one on board, so i am told, had the managerial authority to just make a decision, i had all the bank account evidence and an email from Madrid office which agreed that it was an error BUT they STILL could not authorise to give us the missing money. I asked to speak to someone in authority and again was fobbed off with an english speaking supervisor and finally a department head but still without any authority to do anything..... NOT Even APOLOGISE! Not once did they say sorry to us! I was told they now had to wait for email authority, i said just pick up the phone! Finally on the penultimate day of our cruise they added the 70 euros to our on board account, still not an apology or gesture of goodwill, it was as if it were my fault, how many customers has this happened to, and how many people simply pay the full balance which is on the invoice they sent out 3 times, on booking, on the 25% due date and on final bal due date, never do they send an actual statement showing the DUE amount, i am sure some people forget they have paid the 50 deposit & i doubt Costa would tell you because had we not noticed the extra 3k disappearing and calling to chase it we would never have had it back! Now on to the cruise itself: The dining experience was a pretty hideous event, we had the second sitting beginning at 9.15 pm which for us it is far too late, (& the 6.15 one is too early) and took far too long, exacerbated by the fact they had just implemented a new electronic hand held device for taking orders. The result was our poor waiter was in a state of total confusion for the entire week, he told us he was supposed to have an assistant but he was always deployed elsewhere. The food came in erratic order, eg of the usual 5 courses available not all of us ordered each one, but instead of bringing all the first courses followed by second course etc he seemed to bring them randomely, this resulted in one person eating the main second course whilst someone eating desert, on one occasion one of our children got nothing even though he had ordered the same as other people. We laughed when one person got something as we tried to work out which course it was saying ooo i have got that to come next! Each course should be served together. Although a lot of effort was put into the gala Xmas eve & Xmas day menus, and it was followed on the 3rd night with an extra special menu by a celebrated chef, this meant for 3 nights in a row there was "gala" type food and was too much on consecutive evenings, the portions were too large in my opinion, i would have preferred smaller "taster" size portions of each dish to enable us to try more without over eating and judging by the amount of waste returned to the kitchen, i think others felt the same. Breakfast in the foirentina restaurant was nice if you just want an alternative to the buffet, but dont expect the hot food to be so! The pancakes i ordered were far too thick and freezing cold with little or no syrup. The Eggs benedict turned up freezing cold, as if they had never been introduced to a pan! and on our final day the hot waffles i ordered never materialised at all! The bars and entertainment were on the whole great and we loved the variety available, always somewhere to enjoy live music, our favourite was the country rock club where the band and duo were fabulous. Disabled facilities are very good, level access to all areas, mums window cabin was amply spacious for a wheelchair to turn and manoeuvre & level floor shower and spacious bathroom. Some of the disabled loos however opened the door when they should not have done so beware! On a final note i booked the holiday 12 months in advance and as we were travelling as a family with 4 cabins one of which was for a wheelchair bound person i asked for our rooms as close together as possible, especially for mine to be close to hers so i could help her when necessary. We initially had 9003 & 9131 which is half the ( huge) ship away, and the others on another deck, despite emailing each month to ask for closer cabins i was always told that there had been no more cabins released yet, finally in October to be told the ship was almost full!! How had that happened when there had not been cabins released - ridiculous, how far in advance must one book in order to get what you want! In the end by coincidence i called once when a closer cabin was located so i ended up with a cabin around a quarter of the ships length from my mother, i still had to trip along the corridor each morning to let in her breakfast server but that was not so bad, but it would have been nice to have been next door. Disembarkation was good, they allowed mum to keep the room a little longer and there was no rush to disembark for us all. On the whole we enjoyed the cruise, but next time I will try another company! Read Less
Sail Date December 2016
It was the first time I went on a cruise but I am thrilled and want to go back or to a similar tour. I went ashore everywhere and enjoyed the excursions very much thanks to good guides. The atmosphere on board was very friendly and the ... Read More
It was the first time I went on a cruise but I am thrilled and want to go back or to a similar tour. I went ashore everywhere and enjoyed the excursions very much thanks to good guides. The atmosphere on board was very friendly and the staff did everything to make us feel at home. Lovely arrangements around Christmas with excellent dishes. Good discipline and everything went very smoothly. On embarcation everybody had to go through emergency drill, which was mandatory in every port with new passengers coming on board. After the accident with the Costa Concordia this felt very necessary, but I know this is in accordance with the regulations of all cruise ships. It is good to know where to go and where to find the rescue boats in case of emergency. Being a vegetarian I was very happy to find that the meny in the dining room Aludaria had vegetarian food every evening. Read Less
Sail Date December 2016
the ship is stunning but they would charge you for the air you breath if they could the over powering Italian atmos can drive you mad plenty of queuing for food grumpy waiters,argumentative bar staff ,forced to tip at end of voyage you ... Read More
the ship is stunning but they would charge you for the air you breath if they could the over powering Italian atmos can drive you mad plenty of queuing for food grumpy waiters,argumentative bar staff ,forced to tip at end of voyage you really have to look hard and consider if this is for you,...oh and dont book via Iglu.. bad advice due to lack of knowledge and poor customer service ,cabins are nice but kettles not allowed [more cost ] unpleasant time waiting to book in to board ship only two people booking you in took ages,waiting one and a half hours for dinner then served by a grumpy waiter ,expensive drinks both alcoholic and soft should be cheaper than uk but they are not,the 5th language is English Italian being number one then German ,Spanish,french didn't find cruise relaxing with the constant Italian babble in your ear and the childish entertainment went on a carnival cruise few years ago was brilliant please look long and hard before you book [not with [Iglu] Read Less
Sail Date December 2016
This was our seventh cruise, the second with Costa. We previously sailed with Royal Caribbean and NCL. We booked a back-to-back cruise, doing the same six-day route twice in the Western Mediterranean. For the first cruise we received a ... Read More
This was our seventh cruise, the second with Costa. We previously sailed with Royal Caribbean and NCL. We booked a back-to-back cruise, doing the same six-day route twice in the Western Mediterranean. For the first cruise we received a free upgrade from inside to balcony, which was a real treat. My wife has special dietary needs and was looked after superbly by the crew, delivering food to the room every morning at no extra charge. The interior is tastefully done, certainly the most appealing of all cruise ships we have been on. The ship was kept impeccably clean. The entertainment was good with a variety of lounges where musicians perform. The food however did not compare well with the other two cruise lines mentioned above, e.g. cold buffet breakfast (it is called an Italian breakfast); so there is no bacon, eggs and sausages which I associate a buffet breakfast with. You can have an English breakfast in the formal restaurant, but it closes around 9:00. Being a late sleeper, I usually did not get to the formal restaurant, but the two times I did eat there the bacon and eggs were cold and not worth the effort. Free drinking water is not served at dinner, you have to pay for it. Ice cream is charged at Euro 1.50 per scoop. I thought that was a bit stingy on the side of Costa. On our NCL cruise earlier this year self help soft serve ice cream was freely available at the pool area from mid morning to late afternoon. The internet is expensive, slow and unreliable. I used the internet early in the cruise but had difficulty to log off ("unable to connect" appeared on the screen). I immediately went to the help desk to report it and found I was logged on for another six minutes after I tried to log off. I requested a refund, they "investigated" and "found" I had used the internet for the entire period and they would not refund. I did not make a fuss about it because it only cost an extra Euro 1.50, but after this incident I did my internet connections at internet cafes and coffee shops in the port cities. Despite the small hick ups we thoroughly enjoyed the cruise. Read Less
Sail Date December 2016
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.2
Rates 3.0 N/A

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