1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Diadema Review
  5. Costa Diadema Cruise Reviews

139 Costa Diadema Cruise Reviews

This was our 35 th cruise, and our first one in Europe. The ship was beautiful and very clean. However, they served a repetitive, cheap, and limited menu. There were only a few desserts to choose from during dinner, and no coffee served ... Read More
This was our 35 th cruise, and our first one in Europe. The ship was beautiful and very clean. However, they served a repetitive, cheap, and limited menu. There were only a few desserts to choose from during dinner, and no coffee served which surprised me even though we bought the beverage package. We had to get coffee at the bar area after dinner. The buffet areas were extremely crowded and a cheap repetitive selection of food. Sit down breakfast was limited and confined to one dining room. In order to eat a nice sit down lunch with a menu you had to pay. When I go on a cruise, I like to sit down elegantly for a breakfast or lunch and be served. My husband and I felt like there was a lack of communication from the captain. On every on of our previous cruises the captain usually gives a daily report from the bridge on weather etc. The entertainment left a lot to be desired. We didn't stay for many of them. After dinner, my husband and I would try to walk on the Promenade deck but couldn't because it was wet due to their early cleaning. Also, there were too many smoking areas on the Promenade Deck so as you walked for exercise you had to breathe in all of that smoke. Finally, we had a room on Deck 9 which was a mistake because the buffet area was above us and we could hear noise all night. After a few nights they finally moved our room to deck 8 which was much better. We will never go on a Costa Cruise again especially in Europe! Read Less
Sail Date May 2018
I choose this cruise, primarily because I was able to coordinate dates with a friend and because it is a newer ship. I didn't appreciate how large it is and I found it too large for my taste, and there was a lack of information about ... Read More
I choose this cruise, primarily because I was able to coordinate dates with a friend and because it is a newer ship. I didn't appreciate how large it is and I found it too large for my taste, and there was a lack of information about some services on board - such as which bars actually will serve a cappuccino? The atmosphere was very much family oriented which made it noisy and hectic. If I had read the ship features more closely I would have realized that this ship would be catering to families. As some other reviews have pointed out, what you get for your money is the ship. No information about the ports you stop at, and the shuttle was for a fee 10 - 12 euros per person at each port. It seemed like they are pinching pennies in ways that detract from the overall experience - being changed for water in our room even though we had a drinks package, being able to get a cappuccino at the bar, but the pastries at the bar were for a price, even though you could go to the dining room and get all the pastries you wanted. Overall the food was ok to good. A little disappointing given the Italian pride in their cuisine. The staff were very friendly and helpful, and our waiter in the dining room was very thoughtful. Getting off and on was well organized and delays were kept to a minimum. Read Less
Sail Date April 2018
This is our worst cruise experience. The ship circulates in the west Medit. Sea and stops at several ports. At every port there are people getting on or off the ship. The newly boarded people are, as usual, very excited, which makes this ... Read More
This is our worst cruise experience. The ship circulates in the west Medit. Sea and stops at several ports. At every port there are people getting on or off the ship. The newly boarded people are, as usual, very excited, which makes this ship extremely noisy. There are people running and shouting at small hours in the hallway every evening. The cleaning and preparation crew move the chairs, drop heavy boxes, mop the floor using heavy machines from mid night to early morning with no consideration that there are people sleeping under the dining area. We had 7 sleepless nights on the ship. In addition, the dinner on this ship has also a lot to be desired. All members of our family (3 people) had severe diarrhea on board. The dinner has very few choices of cheap dishes. We went to the formal dinner once and never did again. The buffet was so-so and was very crowded. There was only one counter that offers fried eggs in the morning and the line was half mile long every morning. Read Less
Sail Date March 2018
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You ... Read More
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You could eat pretty much any time you desired. I am not a cruise snob but I have now been on 9 cruises on 6 different cruise lines both with and without children. My expectations are not unreasonable, simply based on previous experience. Unfortunately Costa has changed and not for the better. For example, There is no "free ice cream" available. Many of the best food items you now have to pay extra for. The dishes offered were definitely not as good as on the previous trip. The buffet closes prior to ending time and runs out of food. Much of the food is the same every day. However our waiter, Joey, in the dining room was wonderful. Very attentive, trying constantly to please. Internet/wifi costs an exorbitant fee and many at the hospitality desk are not very helpful. However, Matteo was the epitome of what an ideal customer service representative should be. The evening entertainment (singers not including the opera soloist) was less professional than on previous cruises. The on shore excursions were pricey. And a heads up to those who have not cruised before. There is a "service fee" every day on your account which you may or may not be made aware of until check out. You can opt out but it is a major undertaking to get this accomplished. Conflicting information and requirements from different employees at the same hospitality desk. Thank you again Matteo for your help. We had a good time doing out own agenda on shore, the food was adequate and the employees mentioned, along with help from Jessica, (the english liason), made it a good trip for our family. However I think I will be looking at other cruise lines in the future unless Costa Cruise Line makes some major modifications to their current policies. Read Less
Sail Date March 2018
We were looking for a Mediterranean cruise to take the middle week of a three week vacation. After reading a lot of reviews, we booked this cruise on the Costa Diadema with a little bit of trepidation as it seemed a majority of the ... Read More
We were looking for a Mediterranean cruise to take the middle week of a three week vacation. After reading a lot of reviews, we booked this cruise on the Costa Diadema with a little bit of trepidation as it seemed a majority of the reviews were either four star or one star. From the very beginning, we knew we were going to love this cruise.....checkin at Civitavecchia was seamless -- we showed our tickets and passports and were boarded without a wait....have never had that happen on any cruise ship, yet alone one that had close to 5,000 passengers on it! The cabin was nice sized with very comfortable bed and ample room to move around. Our cabin steward was outstanding the entire week. Since we had been on vacation for a week already, we had laundry needs, and Costa was the best, with a laundry special of 25 pieces for a flat rate of $20 euros, washed and folded. The cabin was made up each morning and evening. Dining was a great experience every evening in the Fiorentino Ristorante. Our waiter, Ajid, was the best we've ever had on a cruise. The menu was fantastic, with three or four special choices in each category, plus a standard Italian fare always available. My wife and I both cook gourmet recipes, and this food was five star in every respect; choice, presentation, flavor and service. Being from USA we had bottled water at our table each evening free of charge. Sparkling for me, still for my wife, with full bottles sitting on the table when we sat down. We were never rushed, nor did we ever wait too long. We ate at the Teppanyaki Grill one evening and it was a fun show and marvelous Japanese food, right down to the Miso soup and Asian ginger salad. We had lunch one day at the Lido buffet, and like most cruises, found it to be a feeding frenzy, although the food was better than we've had on other cruises. Most mornings we opted for breakfast in our cabin at no charge, as we had paid a little extra for premium services. The excursions were well planned and reasonable, as cruise ships go. We appreciated the fact that Costa forewarns customers which excursions might be difficult for mobility impaired passengers. We took three 'easy' tours, which were perfect and still let us enjoy the major sights of each port.... Disembarking was just as easy and flawless as getting on the ship! No long waiting for our time slot, we were out of the cabin at the required 8:00 a.m. time, went to breakfast, retrieved our passports and left the ship to find our luggage waiting. Would we take Costa again? In a heartbeat! We have decided that all the negative reviews come from people who do not understand European service. While many of the passengers seemed rude and would brush by you, that is just the way they are. Announcements were always made in several languages and easy to understand. The 10 euro daily service fee is below that of most other cruise lines, and in fact we tipped both our room steward and waiter additional before we left the ship. Ship crew was not indifferent as many people have said, but were attentive to and responsive to all of our needs. Well done, Costa Diadema, and thank you for a wonderful experience! Read Less
Sail Date March 2018
Let me start off by saying I am neither a complainer nor a pushover. I like to say things as they are and to hell with what the majority or otherwise might say. Nor am I a happy clapper willing to give out praise where it not due. That ... Read More
Let me start off by saying I am neither a complainer nor a pushover. I like to say things as they are and to hell with what the majority or otherwise might say. Nor am I a happy clapper willing to give out praise where it not due. That out of the way, let me proceed. As seasoned travellers myself and my wife have been most places in the world and often several times over. However, until now we have resisted the urge to cruise. Don't ask me why, I have no logical reason, other than liking to be in charge of my our own day to day lives and what we decide to do with them, which is best suited to a holiday where we set the daily itinerary. I was often put off by the choice available, the often very high prices, and unfortunately, the high prices upfront to fly to some of the departure ports from Northern Ireland. For instance, the Caribbean felt a good option several times, but paying up to £700 each for flights just to get to Miami and then the cost of the cruise on top was a turn off. Deep down I also had a fear that I would get cabin fever, and also harboured an illogical feeling that a cruise ship was merely a tarted up ferry and I would know it inside out and back to front within an hour. This proved to be unfounded. So this year we decided it was time to break our mould and book a cruise. The Western Med seemed a safe bet, and being slightly off season in March we wouldn't have spent a Kings ransom if it turned out we really were not up for cruising at all. If we liked it, then spending a lot more in some sunny summer exotic destination would be less of a worry. After an evening of internet research, I arrived at the Costa website, and we finally decided on a Western Med 7 night cruise on the Costa Diadema out of Barcelona. We booked an exterior room with a balcony. We also booked the Piu Gusto all inclusive drinks package including Cocktails. So off we set in early March 2018 In the midst of severe arctic weather as a result of the polar vortex over Ireland and the UK in late feb early March 2018, and we duly arrived in Barcelona on a rather pleasant saturday afternoon. Our cruise wasn't due to leave until Monday night, so we decided it would be good to book a hotel for 2 nights in Barcelona as well. This was a great decision, we had 2 lovely days in the city, and our hotel was right by the cruise port which meant a 2 minute transfer from hotel to Ship on Monday afternoon. Monday came quick enough and a quick taxi run saw us arriving at a modern fresh Cruise terminal purpose built by Costa. The Diadema in all its spotless glory was tied up alongside. Our labelled bags were whisked away, and an hour later, we were called to board. On entering the ship the lavish design is the first thing that hits you. This was no glorified ferry! The ship is beautifully fitted out and spotlessly clean. We made out way to room 2037 on deck 2 and were pleasantly surprised at the size of the room, the bed and balcony. Our two Cruise cards were awaiting us on the bed. These act as your boarding card/ ID at port stops, your payment method whilst onboard, and your door keycard for entry to your room. The idea is you "pair" your credit card to the cruise card at one of the multiple terminals onboard. You then no longer use personal cards or cash on board. Any accrued cost, you settle the night before your trip ends. Of course, the card also holds details of your drinks package, so all your drink 'purchases' are free. You will be called to a meeting point an hour or two after boarding, resplendent with life jacket for a compulsory drill. All in all it took about 20 minutes. This is taken extremely seriously by the crew members and they expect you to treat it as seriously and pay attention to all that you are told. Common sense, and no more an interruption on your cruise than the flight attendant instructions at the start of a flight. At this point, I'll explain go back and explain the drinks packages. There are several, from water only, kids soft drinks, meal only wine packages, wine only all areas, main spirits wines and beers, everything inc Cocktails (but not absolute premium brands) this is the package that we had , and the everything you want package including the very top brands like 20 year old Brandys. Note: everyone travelling on the same booking must have the same package for adults. This is to prevent the card holder 'buying' drinks on the all inclusive package, and passing them to others who haven't paid for the package. Incidentally, I saw this once with a group of 30 something men. The barman saw it happening and immediately refused further service to the whole group. They were then escorted from the bar. I don't know if their cards were confiscated, but on the literature it does say that this could happen if abused. Simply, do the right thing and you are fine, if caught, the bar staff take it seriously and will take action. All the bars on ship serve the same range of drinks and the extensive drinks menu is at every bar. You simply look at the coloured dot that represents your package on the front page of the menu, and any drink that has your colour dot (yellow in our case) then that drink is included. Our package was hugely inclusive and only about 3 cocktails and a selection of like 20 year old brandies were excluded. It included dozens of top brands. Martell, Johnny Walker, Baileys, Smirnoff, Gordons, Martini, Bacardi, Canadian Club, and loads of liquors and beers, coffee, soft drinks and juices.. The Cocktail menu was to die for, with about 30 on offer. (Try the Bahama Mama!!) At €8.20 a cocktail, it would be an expensive night if you were paying by drink. Our package was €175 each. We each drank about €70 of cocktails etc on the first night! :-) Suffice to say, the drink package is worth it. When you consider it includes your wine at dinner, soft drinks etc at lunch time, all your Illy coffees on board. I estimate our tab would have been not much shy of €1000 for the 8 days onboard. (you can avail of your breakfast, lunch and drinks package on departure day as well!) Stay away from the minibar in the rooms as usual over priced. Now for all said above, heres the anomaly. This company (Costa) has a real bee in its bonnet over drinking water! Yes, the stuff you need to stay alive. It is not included free in the room (€3.50 a litre from the mini bar.) It is only dispensed from water dispensers to cup in the buffet area, and by glass only in the restaurants. If you want chilled bottled water, you have to pay extra! even with a drinks package, unless you take out the actual water drinks package! So Martell VSOP brandy and €9 Cocktails are included on your package, but chilled bottled water isn't even though they would likely stock it at about 10 cents a bottle! Very strange, and it seems to irk a lot of people going by comments here and elsewhere. It also seems unique to Costa. So, sort it Costa, really silly policy and one which needs addressed. I cannot for the life of me understand having an all inclusive drinks package and not having the cheapest and most basic form of drink available on it! However that said, I don't remember gasping for water onboard, it is available from dispensers 24/7 and we kept a litre in the room at all times. Moving onto dining. I can genuinely say that If I had have believed some of the ridiculous reviews left by some people here and elsewhere, I may have cancelled the trip. What it did do was leave us with some doubts as to what the food would be like. There must be a lot of people out there with very low tolerance levels, or very delicate palettes . This is an Italian cruise ship. There is no escaping it caters mainly for Italian, Spanish, French and German peoples. In fact English was the 3rd or 4th language translated for announcements. I am not a picky eater at all, but I admit enjoying the typical UK/ Irish diet. Everything from fish and chips, roast beef, a good curry etc. But I also enjoy rice dishes etc. I wouldn't say I am a big lover of the classic mediterranean diet, but I would have a go anyway. Suffice to say, the food will be different than the UK or Irish traveller might be used to. But its of very high quality. In a nutshell, both my wife and I were bowled over with the quality of food on offer. The Italian chefs onboard created dishes each night that were just amazing. From basic spaghetti and pasta dishes, to the beef, lamb, chicken and pork offerings. We were blown away. It was so satisfying too, as our expectations had been lowered so much by these reviews!. I have to say to some of the reviewers on this site, some of you must be serial complainers or just unfortunate, because the experience we had all over the ship was of a serious effort to provide top class food and experience and I don't think we were let down once. You will be allocated a dining room on day one, with either sitting 1 or 2. We were in the Fiorintino restaurant on deck 3/4 for first sitting. Some reviews said staff were nasty and overworked, food arrived cold and took hours. I think you are reviewing the wrong boat. Our waiter was prompt, wine bottle in hand before you had even warmed the seat. The 5 course menu browsed, a nibble at the constant supply of fresh breads, and the first course arrived within 10 minutes. We never spent longer than 1 hour to 80 mins in the restaurant unless chatting to people. It was a lovely experience in 5 star surroundings. The waiting staff were warm and friendly and nothing was too much for them. The food was superb, resented like a top restaurant and cooked perfectly. Now, if you didn't want the sit down 5 course meal, or you decided to eat later, the Buffet on floor 10 was available up until well after 9. If you have experienced all you can eat buffets before, this will be of no surprise to you, but it was no where near the problem some have posted. Its busy, but we never found it crazy busy. You may well have to look around for 2 or 3 minutes to get a seat in the actual buffet area, but never longer than that. Also the area directly outside the buffet has hundreds of seats and tables to eat at also. The buffet runs along 3 sides, and is split into Oriental (Chinese type dishes, rice, fried rice, noodles, ribs, chinese chicken pork etc,) Italian, spaghettis, pasta, lasagnes, ravioli, then a big area serving roast beef, chicken etc. A large salad area and a dessert area. Again, for a buffet, the food is very good and you can have a really nice meal here. One review I read actually said, "most of the food available in the buffet is cold"! what absolute rubbish! This is also the location for your continental breakfast. Cooked breakfasts are at your designated restaurants. In addition to this, there are 3 or 4 "prestige" restaurants, costing about €25 per person per head over and above your inclusive package. There is the Tarayaki, The Ferrari and another. We never bothered, as the food inclusive was so good. You also have an Italian Pizzeria and a burger bar available (at a cost) to about 1.30am, or room service 24 hours at a cost of course. The Pizza is to die for, seriously. We had a full cooked breakfast in bed one morning for €10 all in. (Full UK style) So thats the food aspect. We were really delighted. I expect in review columns like this, it is natural that people will come to complain more than compliment, but I really must say a big congratulations to Costa for service and food. So on to the ship itself. Wow. Its a bit of an assault on the senses. The sheer size of it is the first thing that hits you. It is vast. 16 floors high, numerous bars restaurants etc. A shopping mall, casino, cinema, theatre, disco, nightclub, 2 pools, jacuzzis, country club, Ice cream parlour, spas. Just about everything you would expect. I understand its one of if not the biggest currently on Mediterranean duty. The shops are typical of cruise liners. Tommy Hilfiger, up market watches, and the typical Boots type perfume and lotions shops. Not really our thing but nice enough to kill an hour or so. Do be aware, they run 'sales and promotions' most nights, but in reality the prices are rubbish and its easy to get sucked in when in holiday mode. You will pay at least what you will pay at home, sometimes a lot more! Suffice to say, ignore the 75% off luxury watches promos. Ripoff. But I am sure you are not cruising for the shops on board. Each night, you will receive the ships "newspaper" detailing all of the next days activities and the port of call. This is excellent because you know whats on the ship at any time. We enjoyed a show one night in the vast theatre, and shows change nightly. But we found our home in the country club where a terrific cover band called Royal Alligators played Dire Straits,Queen, Toto, Police, and all the old classics until the early hours. They were very talented and pulled big crowds each night. Other than that, it was nice to just drift about the ship in and out of venues to see what was on, you really can lose yourself walking about the many decks and bars. The bar and lounge areas are all slightly different but designed beautifully, and its lovely to sit in any of them and just take in a bit of entertainment. And this is non stop. This is a dancing boat! Morning noon and night, there are couple Cha cha'ing or Latin dancing to their hearts content. There are free classes on constantly, with bands, singers, musicians, comedians, and dancers doing different shows every night. The public areas are busy, but not frantic. Italians do tend to converse loudly and shout rather than talk, but I don't remember ever feeling that the Ship was rowdy or boisterous. Just happy! You would have thought the waiting and bar staff would be trained to slow down the drinks intake of all those all inclusive passengers to save the company money, but its quite the opposite. The staff will arrive as soon as your glass is empty to fetch a refill. The service is excellent. In fact, the attention and service of staff all over the ship is really exemplary. They are courteous, well trained and efficient. There are always people polishing stair rails and glass partitions, cleaning surfaces etc. You will not see a fingerprint on this ship. I'll not dwell on the ports called at. Suffice to say, we stopped at Palma, Palermo in Sicily, Rome, Savona, Marseilles and back to Barcelona. I cant comment on the tours, but we booked the bus transfer to Rome and it left and came back on time, and the same in Palma. On early arrival back at Barcelona, we had breakfast. Our cases were left outside the room the night before to be transferred to the terminal for collection (saves you carting them through he ship on exit). We were told we could stay on board until about 1 pm which we did, availing of lunch and a few more Cocktails! So an excellent trip with 5 star service board and food. We will definitely cruise on the Diadema again. Read Less
Sail Date March 2018
We have just returned home from a weeks cruise around the Med on the Costa Diadema. This was my annual birthday cruise and we have cruised on the Diadema before, this was our 3rd time. I shall post comments on how we found our cruise ... Read More
We have just returned home from a weeks cruise around the Med on the Costa Diadema. This was my annual birthday cruise and we have cruised on the Diadema before, this was our 3rd time. I shall post comments on how we found our cruise experience to be but this will be a lengthy review. I shall be posting menus, and current drinks prices as well as extracts from the daily whats on programme. For those who do not like detailed lengthy reviews you have been warned (Grin). As we are Perla Diamente (top level tier Guests) one of the perks is that our cases are collected from our home and delivered to the ship (only within Europe) so armed only with hand luggage we set off from Alicante train station to Barcleona the day before the cruise departed. The journey takes 5 hours on the fast train and it is a comfortable ride. We stayed this time at the Crowne plaza fira centre, only 2 stops from Sants which is one of the main hubs and from the hotel is only 3 stops from Drasanes which is the cruise terminal metro stop. The Crowne Plaza was a comfortable stay and we had booked an executive room which was very comfortable. The following day we departed the hotel and made our way to the cruise port. There are shuttles running from near the colombus monument whch drop you off outside the terminal at a cost of 3€ single or 4€ return. On the shuttle bus we met a couple of Italian people who recognised us from our last cruise, This happened quite a lot of times on this cruise both with passengers and staff and was a wonderful surprise. Outside the cruise terminal, you showed your travel documents and you were given an embarkation number, ours was number 1 (another perk) you then made your way inside the terminal where you filled out a health questionaire form. You then went to check in where you handed in your health check form and tickets, your photo was taken and you were then told that your cruise card would be on the bed in your cabin and given a time when embarkation would begin. We were then escorted to the VIP lounge (another perk) dont get too excited, it was just a smallish room with a table of snacks (crisps,(chips) biscuits, (cookies) various soft drinks, (soda) and water. We were told that somebody would be up to escort us to the ship embarkation point at 1.30pm. We were the only people in the VIP lounge and if i'm honest, i did miss the hustle and bustle of the other passengers, but unfortunately because of current health issues i now don't do well in crowds especially when people tend to push and shove or dont concentrate on where they walk. It doesn't take much for me to lose my balance, so i tend to wait until crowds disperse. Anyway a few minutes before 1.30pm we were indeed escorted to the embarkation line where crowds of people were standing around waiting to be boarded. Even with the anouncements that boarding would begin with number 1 followed by 2,3,4,etc people were still trying to board with higher numbers, to no avail, The young lady who was escorting us made it quite clear that they had to sit down and a clear path was made for me. I think i would have fallen if this had not have happened, so thanks Costa for this definate improvement. The obligatory ships embarkation photo was next and then we were on board. Our cabins were ready and we went to the cabin to collect our cruise cards, then up to the restaurant club diadema (yet another perk where all perla diamente and suite guests get to take all their meals on board.) Because this cruise was so busy they had to allocate 2 seating times instead of dine as you please, 1st seating was at 6.30pm and 2nd at 9.15pm. We were 2nd seating but if you got peckish beforehand you could always have a little something from the buffet area. Justine was the Maitre'D in the club Restaurant and we are old friends, we have watched him grow through the rank and file and he has now been promoted again to assistant Matre'D throughout the whole ship. We are thrilled for him and for those of you who know him, i'm sure you'll agree his promotion is richly deserved, for those who don't know him, if you ever get the chance to meet him, you are in for a treat. He and his team looked after us (again) so well, and we are proud to call him a friend. I did take some menus and i will copy what was available under another heading. This may take some time as i have not mastered the art of thumbnailing and pasting, so i'll have to type everything. The rest of the afternoon was spent reaquainting ourselves with the ship, some parts have been re-decorated, The ship is very big and glitzy but she does feel very welcoming. I have taken a video of the ship and for the first time i will attempt tp post it on a very well known video web site (LOL) this will be my first attempt, so please do be kind and patient. We then got ready for evening dinner and went to the show in the theatre, reserved front 3 rows for Diamente and Suite guests up until 5 minutes before the show starts, this is now rigourously enforced and you will be asked for your cruise card. It is amazing the number of passengers who when challenged argue with the host/ess even though it is clearly marked. I would'nt want their job for the world and i take my hat off to them. A nightcap after the evening meal and then bed. Goodnight day 1. Ports of call. Because we have sailed this route many times, we decided to mainly enjoy the ship. The majority of passengers do tend to go ashore and on port days you do feel as if the ship belongs to you, at least for a little while. Costa tend to embark and disembark passengers at the vast majority of points called, which makes it easier for passengers to embark at a point thats closer to where they live. Their main hub is savonna in Italy. So on this cruise it's like a loop. Savona, Italy, Marseille (France) Barcelona (Spain) Palma de Mallorca (Spain) At sea. Palermo (Sicilly Italy) Civatevecia for Rome, (Italy) and then back to Savona. We chose to embark and disembark in Barcelona. This time the only port of call we got off, was in Marseille, The ships shuttle bus cost 10.95€ return journey. We only got off here because we had arranged to meet some French friends of ours who we met on our last cruise. They live about 2 hours from Marseille and kindly met us. We had a fantastic time catching up on all the news and had a wonderful meal in a restaurant sat outside on the terrace. The weather was very kind to us with clear blue skys and a warm temparature of about 20c, 68-70f. Cabin. Because we were only on board for a week we opted to stay in an inside cabin in a premium category. It was perfectly acceptable and had plenty of storage space, 2 large suitcases fit under the bed. Our cabin steward Marie looked after us very well and it appears that Costa too are now trying to slowly introduce the Morning, Evening, or both cabin service. Their explanation is they are trying to reduce the effect of detergents on the environment. Marie made the choice for us and put both. We are very tidy people and try to make the cleaning staffs job as easily as possible, they work incredibly hard and for very long hours. Whilst walking up and down the cabin corridor we are often horrified at the way some passengers leave their cabin, the words pig sty come to mind. At the moment Costa charge a service fee of 10€ per person per day, this is shared out between all non salaried staff from the person who cleans the public areas up to your dining room attendants. It is clearly stated that this is NON removable and so it is easy to factor this into the cost of your holiday. Believe me, these guys and girls are worth every penny of this service charge. For us, these cruise staff make our holiday and we appreciate every single one of them. Every single staff member we encountered were hard working and friendly. A smile and a cheery greeting goes a long way and we gained an insight into the lives of these dedicated people. Entertainment. Entrtainment ranged from spa and health talks, excercise classes, games on deck, dance classes and quizzes during the day. Perhaps not as much as on an American /British ship but there is something for everyone. For me, i'm a people watcher, i find people of different cultures and countries fascinating. It doesn't matter if i can't understand what people are saying. It's how they interact with each other that speaks volumes. I can easily spend the day just watching people. I also have some home hobbies and can often be seen doing some crochet. Evening entertainment consists of different bars having musical bands, duos and solos. On this cruise every single entertainer was very good with a good choice of music style. The various dance floors always had people dancing and enjoying themselves. The theatre shows were a good mix ranging from production shows, Tenor, a one man circus show and a sort of balletic acrobatic show which had the audience on their feet, including us, for a standing ovation, seriously it was that good. There is also the late night disco which always had a crowd, unfortunately that doesn't really get going until well after midnight and because of health issues or too much food(LOL) i usually have to retire by then. I did stay up for the white night party and that was amazing fun but i did suffer for it the next day(grin). I will type some of the activities from the daily Diario in another segment so please be patient. Food and Drink. For the price we paid for the cruise (just over 50 pounds a day) remember you get Breakfast, Lunch, Afternoon snacks and dinner, plus your accomodation,your different ports of call and your entertainment, this offers incredible value for money and nobody in their right minds could expect Gourmet meals for this amount of money. We have cruised with Costa a lot now and for us they are now our preferred cruise line. We don't know what they have done but certainly on this cruise the food went up another level. We were astounded at the quality. I don't know if it was the same in the main restaurant but certainly in the club diadema and the food from the buffet had certainly improved. It was average to good before but this time for us it was good to excellent. In the club restaurant you only get the Italian experience whilst the buffet has a more international choice, for me when i'm on holiday,i do like to be waited on and have the gleaming cutlery on white table cloths. Sometimes however i do fancy a little something different especially Asian food, but i don't like waiting in line. Justine (Maitre'D) must have over heard me and to my horror but delight he came over and told me not to order anything from the menu as he had sent 1 of his waiters to get me a selection of Asian food from the buffet, it was delicious, yet i was a little embarrassed that 1 of the waiters walked to the buffet to get me it. That's going above and beyond. On another occasion i had chosen the lamb from the menu and was saying to Donald (my darling other half) that if i was at home i'd be gnawing on the bone (grin) It was so tender and sweet. Again i must have been overheard because lo and behold a plate with 2 extra double cut chops appeared in front of me. On the final night of my cruise it was my birthday and as another perk of the loyalty club you receive a birthday cake, it was huge. Imagine my surprise when another birthday cake appeared, this time from the chefs and staff of the club restaurant decorated with the words “we will miss you” The chefs and staff of the restaurant then toasted me with champagne. I was extremely humbled and touched (i cried) again thats going above and beyond, and i thank them all. We enjoyed every single meal. Some people criticise the high cost of drinks which can work out expensive especially if you do like to drink. However you can't expect to pay the same amount of money for a drink as you would pay in your local pub/bar. Prices are comparible to a 4 star hotel. We are not really heavy drinkers of alcohol but we do like an occasional drink and i discovered the delights of Hugo Spritz rosa (elderflower syrup topped up with prossecco and some sort of red liqour) so i'd have a couple of those as well as soft drinks water tea and coffee. Donald would do the same but he liked tha black russian. We had reserved a piu gusto package at 29.49€ per person a day. Remember we are not huge drinkers but we kept a list of all we drank and if we had not purchased the package we'd have spent 822€. by purchasing the package we spent approx 398€. please remember that 15% has to be added to all drinks purchased and the prices shown do reflect this. I will type the menus and drinks list in a seperate section. Disembarkation. As another Diamente perk we get laundry up to 25 items washed, dried and folded. We also get the luggage delivered back home. The luggage does have to be wrapped in cellophane and i really hate doing that. When i had done it and called for it to be collected from the cabin, i was asked why i hadn't let them wrap it for me, apparantly i'm the only person on the ship with top level status who did this and i hate it, so i know what to do next time (giggle) We had a leisurely breakfast and Lunch on board and then sans luggage made our way back to Barcelona Sants to Alicante. The train left at 4pm and we were back in the house at 10.30pm. The cruise is over and we do miss it. We had a fantastic time and can't wait for our next one aboard the Costa Victoria in June. I hope you enjoyed reading this. As i said Menus, drinks and entertainment will appear soon. Read Less
Sail Date January 2018
My first cruise and it did not scare me off from going on others. It did however cement our resolve never to cruise with Costa again. A bedlam of constant noise, either from the clientele (if you do not enjoy Italian style of ... Read More
My first cruise and it did not scare me off from going on others. It did however cement our resolve never to cruise with Costa again. A bedlam of constant noise, either from the clientele (if you do not enjoy Italian style of communications... don't go! Just sayin!) or from the very frequent announcements. If if wasn't the daily safety drill (yes, this cruise is a rolling cruise... peep embark and disembark on every port, you can imagine the impact on atmosphere on board, very unsettled, felt like a ferry most days) it was crew only announcements (what an actual?) or super super bingo bingo et al entertainment war cries. There is no area for quiet chilling and since no blankets were provided relaxing on the deck with a book was not possible. Only place to get some peace would have been our cabin.... nearly lost my mind on the at sea day of the cruise! Food was a mixed bag. I'm not going to dwell on the buffet horrors, the food was mediocre (and mostly cold) at best, the brutish feeding frenzy of the clientele was too much for me to deal with but luckily there was the sit down option. Dinners in Fiorentina were the highlights of our cruise. The early seating was the most peace we found on our cruise and the food was pretty good too! Unbelievably coffee and tea were not available freely outside breakfast and the 4-5pm afternoon snack time. Entertainment in the main theater was on amateurish side (apart from last night, the Russian acrobat duo was proper good!) and being amused by enthusiastic ball room dancing civilians can only keep me amused me so long. Staff were OK, we didn't really get involved with demanding anything from them... kind of gave up on expecting anything special upon realization at what kind of cruise this was. Gym was full of loud teens despite no under 16 should have been allowed. I saw one bambino stood on a table by the water machines, no one, not parents nor the staff batted an eyelid. A lot of people were making piles of sandwiches from breakfast tables to have later, that kind of crowd...! The one Costa 'excursion' we took was the coach only to Rome from Civitavecchia: Departure from port was delayed by 45 mins due to broken down coach, 15 mins were added in Rome..... no apologies, no gestures of anything (customer service does not come naturally from this lot!). Both ways our driver (different) was busy one-hand driving down motorway whilst happily (and, typically for region, loudly chatting on his mobile phone). On our way back our guide (a German) lady joined in on the act. I'm certain I'm not alone in NOT enjoying listening to unnecessary mobile conversations of others... not to mention the safety aspect! To recap: Future cruises will not be on Costa. I do not get my kicks from being sleep deprived and successful holidays are not made of feelings of claustrophobia, not to me anyway. If you enjoy your cruise as an opportunity to travel between cities in style and comfort, whilst being entertained, Costa is not for you. In fact, I'm a rather unclear as to whom the Costa experience is aimed at! Read Less
Sail Date January 2018
So to tell the story, my father and I hired a travel agent last minute to make a trip to Spain for New Years. We decided to go for a cruise that goes to some of the Italian coastal cities, so based on our budget, we went with Coastal ... Read More
So to tell the story, my father and I hired a travel agent last minute to make a trip to Spain for New Years. We decided to go for a cruise that goes to some of the Italian coastal cities, so based on our budget, we went with Coastal Diadema. Checking in and getting into our cabin was fairly easy and the New Years celebration was a lot of fun since you could go to different areas in the cruise with different music genres. I very much enjoyed that. Once the cruise departed from the coast, that's when trouble started coming. We had booked a tour in Rome for the Sistine Chapel in Spanish two weeks prior to the trip. They notified us to go to the tour offices and we assumed it was to confirm the tour. It was to tell us that they cancelled it. First of all, the language barrier was an issue with the staff because most of them were Italian and their understanding of other languages was a huge stress for us; they could not understand us and it was the same vice versa. They were not helpful when it came to trying to book us another tour. We had to constantly be going to their offices to see if we could fix the situation but we kept getting responded with "I don't know"s; as in "I dont know what we have" and "I dont know what to do". We had to schedule with their manager in order to have anything done who thankfully fixed the situation. This was in a span of three days. Oh! They also cancelled our tour in Savona, Italy as well. Apparently they have a lot of problems reaching the minimum amount of people for the tours. So my advice, book outside the ship. This agency is too unreliable. Speaking of bad service, most of the staff were cold and robotic when it came to customer service. Just overall rude. We honestly thought it was a culture thing because even a lot of the tourists were rude as well. The cruise. was. dirty. As in there was an issue with the ventilation and cleanliness of the cabins, to the point that HALF OF THE CRUISE GOT SICK. Including me and my father. We both had fever and horrible coughs for days. Could barely sleep. We both had to go to the emergency clinic where we found out how many people were actually sick. It was only after we keep leaving the cruise when we began feeling better. Entertainment was pretty enjoyable. I liked the fact that you had bands and singers in different parts of the cruise singing various languages and genres, so you had a lot of variety. There were activities that I did not find family friendly, specially for a "family" cruise, but still enjoyable. The breakfast food was horrible. Anything bread was harder than a rock and they only serve you fruits. If you had eggs they were always underdone and tasteless. The buffet for lunch and dinner were pretty good tho. Including the food from the restaurants. Pizza is delicious, Samsara restaurant was good, hamburgers are great. Honestly, AVOID the dining at all cost. If you have a scheduled time to go to a restaurant for dining, just dont go. The food has literally no flavor. The buffet is soooo much better. Honestly, no. I would not go again. Not at all. Read Less
Sail Date December 2017
I called Costa Cruise in Miami to find out information before getting on the ship regarding payments onboard and other pre boarding questions. Each question was answered incorrectly and when we boarded we were in for many surprises. On ... Read More
I called Costa Cruise in Miami to find out information before getting on the ship regarding payments onboard and other pre boarding questions. Each question was answered incorrectly and when we boarded we were in for many surprises. On the first night of the cruise, were were FORCED to purchase a drink package for each of our three children on the ship who were staying in their own cabin. Two were full alcohol and the third was the soda/water package. On the second morning of the cruise one of our kids had a few bites on his neck. The next day another child had several bites on his stomach. That child had seen and killed a bug on his brother's bed. We immediately reported the incident to the Hospitality desk. They took all the kids clothes and luggage and washed them and sent the kids to the ships hospital where they proceeded to give a cream treatment to the child that had more bites. Turned out that child was allergic to the detergent used on the ship and had to return a second time to the hospital where he received a shot of steroids and more medication. From there the trip went downhill and as much as the staff thought they were doing for us to make this right, anything that was done was more to benefit Costa Cruise Lines. Since child number 2 was not able to use his drink package while on the medication the other one that is old enough did not drink either(its not fun to drink alone). The ship would not refund all the drink packages they forced us to purchase, only the one for the child on the medication. The first dining room could not accommodate the five of us at the same table so we had to find the maitre d' for the second night to change our dining option since its the one week per year we get to spend together. They gave us the second seating in the dining room which was 9:00pm. The service was so slow we did not finish dinner until almost midnight. We then decided to try the anytime dining. Because we changed our dining option after the first night, we were charged per person for the change. The restaurant manager couldn't have been nicer though and the rest of the cruise did not charge for the change. The food on the ship was very mediocre and to eat gluten free anything as my diet requires, the only option I was given was to eat in the dining room. None of the buffets during the day or even room service has gluten free from what I was told. Basically I had one meal per day! Having adult children, they were looking for nighttime entertainment in the disco or other areas of the ship. The disco had 13-17 year olds enjoying their time leaving our children feeling uncomfortable to be in the same disco. They were very underwhelmed having very little 21-25 adult activity. The communication was poor across the board. We had to search for ourselves to get any information about the ships activities or entertainment. We felt as though we were a very unwelcomed group of travelers as well as other travelers that fit our profile, we all felt the same way. The overall attitude of the staff was disinterested in doing anything to work when all we were looking for was help. The rolling of their eyes when we approached them and poor bodily language was a reinforcement of their behaviors. This is not a ship we would recommend to any of our peers! Read Less
Sail Date December 2017
Wanted a exclusive dining experience for Christmas. Got Hell Costa Diadema Christmas in the 'Med' 18th Dec to 31st Dec 17 B2B. The term 'never again' comes to mind unfortunately we have already booked this ... Read More
Wanted a exclusive dining experience for Christmas. Got Hell Costa Diadema Christmas in the 'Med' 18th Dec to 31st Dec 17 B2B. The term 'never again' comes to mind unfortunately we have already booked this ship again for five weeks' time. Making allowances that it was the lead up to Christmas we expected a full ship & lots of children, fair enough we have been with Costa lots over this period, so knew what to expect, or so, we thought. What we got was the EXCLUSIVE dining experience in the club restaurant ruined by children running amok bumping into waitresses carrying hot plates while their parents chatted on mobile phones, a menu of just two choices which was repeated the second week. Track suits where on show as was shorts on three days. Now I love the club restaurant but this was something akin to a motorway service area on a bank holiday, certainly so far from exclusive dining as you could get. So bad that on four nights we wear unable to choose anything from the menu that was to our liking, having tried the other choice on the first week. We resorted to paying for the Samsara twice (same menu) and the Teppanyki once (wonderful) & even the buffet, (better choices than the Club EXCLUSIVE restaurant.) Choosing a suite now for the privilege of fine dining now appears to be a total waste of money. The second most annoying thing was the sheer volume of the music in every bar, even our favourite Piano bar which you even had to shout orders to the waiters over the din (music) we resorted to the Pizza area seating just to allow us to talk to guests we had met on board, even the shows were exactly the same as the first week, so in fact our second week was a total repeat of the first week from menus to shows. The casino has doubled its stake on every machine & it seems pays out very little, according to several people we spoke to. Once again very po treatment of Perla Diamante members & Suite guests boarding at Barcelona, On the plus side, well, fabulous staff very helpful, very clean & tidy cabins and about the ship. Good treatment of the children on Christmas day, present for each from Santa. Although ship was full it did not feel crowded, fairly easy to walk round even at our very slow pace, apart from end of the shows. Nice to have two rows saved in theater, however no check was ever made making this perk again unworkable & useless. Would these B2B cruises make us think about sailing with Costa again? Yes, I guess it would if it was the Diadema over the winter months only. Read Less
Sail Date December 2017
It's a pity I only read the reviews about Costa after I have booked its Mediterrean cruise. Turned out the negative reviews of most critics are true! Indifferent restaurant service, overcrowded and messy restaurant with mundane food, ... Read More
It's a pity I only read the reviews about Costa after I have booked its Mediterrean cruise. Turned out the negative reviews of most critics are true! Indifferent restaurant service, overcrowded and messy restaurant with mundane food, chaotic restaurant seating arrangement, below average night shows, confusing ship facilities layout, poor communication regarding embarkment & disembarkment etc., all made our experience with the cruise under-whelming. The buffet was always too jammed with insuffucient seats & you had to be quick to grab a table & sat almost shoulder to shoulder with another fellow passenger. On a postive note, the premium insde cabinet was large enough for 2 persons with sufficent storage space. It was also clean & tidy. If you go to the breakfast on the third floor where eggs and bacons are served, you are allocated to sit with others without any sense of logic. We are a couple & there are plenty of small tables with 2 seats. Why are we allocated to a big table where similar couples are forced to sit together? Read Less
Sail Date December 2017
The crew on the hospitality area aren’t friendly. Their smiles are very expensive. I am reluctant to fall in line as if I am about to be punished for a mistake i have done. The Filipino waiters are so sympathetic on Ristorante ... Read More
The crew on the hospitality area aren’t friendly. Their smiles are very expensive. I am reluctant to fall in line as if I am about to be punished for a mistake i have done. The Filipino waiters are so sympathetic on Ristorante Florante. They are the ones who are ready to help. Our cabin in-charge is also sympathetic and very smiling. It perked our day whenever we met him everyday on the alley. The shuttle buses are on time. I didn’t appreciate the Crew Members entertainment night. Of course their efforts are appreciated but using Teatro Emerald for Amateurs didn’t commensurate my expectations. The embarkation and disembarkation is alright. I didn’t appreciate so much the food at the restaurant. I prefer the food on windjammer. Hygiene is not strictly implemented. We can still see people getting water using used bottles from the juice and water dispensers despite the signages. The antibacterial dispensers aren’t displayed where people can see them. Read Less
Sail Date December 2017
We chose this cruise mainly because of the price being £250 for 7 nights. We have been to all the destinations before but are happy being on any ship in the sun and not having to tear around sightseeing made for a relaxing time. This is ... Read More
We chose this cruise mainly because of the price being £250 for 7 nights. We have been to all the destinations before but are happy being on any ship in the sun and not having to tear around sightseeing made for a relaxing time. This is our third Costa cruise this year. One has to ask how you can fault anything at this price but I'll try to be critical bearing in mind some will pay a lot more. Embarkation was smooth in all ports. A little half hour queue in Barcelona for intitial embarkation. Food was really superb in buffet and restaurant. Only criticism here was that service in the dining room was sometimes slow. The buffet coped well with the large numbers and queues were rarely more than a few people. Problems arose early evenings when a large part is closed off to become part of the main restaurant. Seats were in short supply. This needs attention. Staff were friendly and helpful without exception. We were surprised, being the flagship and newest of the Costa fleet that we much prefered the decor of the much older Luminosa and Magica. It just doesn't have the wow factor that these ships have. It is largely brown, beige and gold with some orange thrown in. It all felt a little dated and dull to us. Some outside chairs are orange plastic like the seventies. I wouldn't want to do a sunshine cruise on this ship. It lacks a 'focal point' pool on deck. The main pool has a sliding roof and the second pool is on the back deck and small. That is all there is. There are however many hot tubs and jacuzzis and we liked the heated pods on promenade deck where you can sit inside on cooler days and look out to sea. Perhaps Costa only do colder areas/seasons with Diadema(?) , in which case it is fine for purpose. The shows were superb. Top class and as good as we have seen on any cruise ship. Many excellent musicians and bands around the ship. The atrium was a great place to sit in the evening watching the life on the dance floor Cabin (inside) was comfortable if a little bland. Some of the seating around the ship is very uncomfortable, especially in the Country and rock venue and Atrium. Daft designs. This is a Costa cruise so expect it to be busy with very few Brits and lots of lively Italians and Spanish. It is very different from a P & O experience. All in all very enjoyable and perfect for what we wanted. Read Less
Sail Date December 2017
Wanted to try a different cruise line so chose Costa, the ship was lovely and I can't fault the cabin or the public areas very regal and good quality finishes however our experience was somewhat coloured by the type of clientele the ... Read More
Wanted to try a different cruise line so chose Costa, the ship was lovely and I can't fault the cabin or the public areas very regal and good quality finishes however our experience was somewhat coloured by the type of clientele the ship attracts, I can only compare to one of the hop on hop off buses which are plentiful in the ports we visited as the ship takes on and disembarks passengers at every port we called at so it seems there was always a complement of people walking around the ship with some form of luggage. The lido deck which offers a buffet for all mealtimes is fine if you can get close enough to get something and be warned if they are serving seafood be prepared for the frenzy that takes place by the Italian passengers who seem to want to feed the world with the amount they pile up on numerous plates. We resorted to the restaurant for our meals but apart from the evening meal when we had a reserved table the rest was hit and miss with over worked waiting staff trying their best to take and deliver orders for food and drink extending your time at table to sometimes a couple of hours. The cruise line offers most things at a price, we bought a drinks package that covered alcohol and coffees however did not include ice cream which my husband loves usually finishing his evening meal with some but this was not possible unless we paid extra. Pizza parlour was also an extra charge and not included on the menu. Excursions not cheap and it seemed a lot to pay for places like ancient monuments and churches so we opted for town visits, once again we had to pay for shuttle buses into town which were expensive in comparison to other cruise lines which normally offer these as standard and only in some cases charge a minimum fee. The only free shuttle buses was at Civitteccia put on by the port authority. The shows were mostly in Italian and geared toward the Italians even the compere introduced the acts in various languages before getting to an English version which seemed short in comparison to the others making us feel as though we were missing out. The ship attracted lots of families with young children who could often be found playing in the lifts unsupervised and causing havoc, we also noticed mid cruise we had what seemed like school parties with hoards of teenagers who were loud and boisterous and possibly just old enough to drink and smoke. On the plus side we had a great room steward Melvin who looked after the cabin and our waiter in the restaurant of an evening Ramesh who couldn't do enough for us and really made some of the cruise bearable, along with some lovely people sat at our table who we will stay in touch with. Our arrival at the port of Barcelona was much too early for the ship and although our luggage was checked in at 11am we had a 3 hour wait before being allowed to board and had to spend this in a large arrivals hall which fortunately had a café, coming home we disembarked at 9.30 and had to wait for our pick up for just over an hour with no seating and being moved to the outside of the building to wait in the cold. This of course was not down to Costa but the tour Company we had booked with which I shall not use again. Overall I would not recommend this cruise line to English paying passengers it seems a waste of good money especially when other cruise lines offer more competitive prices Read Less
Sail Date November 2017
We were going to Italy with some friends for a couple of weeks. We thought that it would be fun to include a cruise midway in our vacation. This cruise left from Civitavecchia (Rome) and was quite reasonable. It included ports of ... Read More
We were going to Italy with some friends for a couple of weeks. We thought that it would be fun to include a cruise midway in our vacation. This cruise left from Civitavecchia (Rome) and was quite reasonable. It included ports of Marseille, France, Barcelona, Spain, Palma de Mallorca, Spain, Palermo, Sicily, Italy & Savona, Italy. At every port, there were people boarding and departing, which wasn't a problem and actually worked out quite well as boarding went quite fast. Our boarding time started at 12:30. We are arrived at 1:30. There was no one in line ahead of us and we walked right on. This is the first time that we have not waited for an hour or two in lines! So the trip started very positive! We had read that there is only a cold breakfast buffet unless you ate in the dining room, so that was not a surprise, but there buffet was large & certainly was very, very good. And we also ate in the dining room once and were very happy with it also. The entertainment was fun and no problems with language. The dinners were excellent & the waiters could have not been better. We wondered how the mandatory life drill would be, with 6 ports, would we have to attend 6? Would we wait though 2 or 3 or 4 languages? No problem! They have that figured out as well. English language - went to a show room where we sat and watched a video, They have this all figured out for everyone and we only went to 1 life boat drill, incidentally. After reading some reviews, we were apprehensive, but we could have not been happier. By the way, our cabin was the largest cabin that we have ever had! Read Less
Sail Date November 2017
the ship has 14 floors. floors 3-5 are the main floors for dinner and entertainment. prime rooms start on floor 6. you are assigned to a restaurant (two seated, one buffet) and a time 1830 or 2130. if you come after 1900 they wont ... Read More
the ship has 14 floors. floors 3-5 are the main floors for dinner and entertainment. prime rooms start on floor 6. you are assigned to a restaurant (two seated, one buffet) and a time 1830 or 2130. if you come after 1900 they wont let you in, and in fact, you wont have enough time to ear through all the courses until they evacuate you at 2045. drinks cost money during dinner, even water. prices are reasonable to a middle priced restaurant. drinking deals are good only to heavy drinkers, and all your table need to join. The service was bad and at time insulting. The staff looks mostly very sad and it looks like they are treated badly and have no joy in providing service. the worst were the breakfast crew and the front desk. Food was ok. not too good and not too bad. shows were nice Cabin was good the behavior of the ship was strange - I dont know why they confiscated our passports during our boarding. on the other hand they didnt take our credit card, but we were forced to give it later. there is a 20 Euro per day service charge you cant avoid, for the bad service you get, but still you should give tips if you want to get a smile from a service provider. staff were occasionally very rude to us with no reason, like in the first drill where we were told to stand in the middle of the room for no reason - we were shocked... during breakfast you can have a buffet on the 10th floor or a la carat on the 5th floor but the staff dont want you to order. its work for them so you need to know in advance 'your rights' to order otherwise they send you to the limited buffet in the center of the hall. there are two very very small swimming pools. one indoors and one out. we were surprised how little the pools are for so many people. the balcony family cabin we stayed in was roomy and nice. basic, but new and nice. the shows were really impressive and provide good entertainment The poor service we got did the job..and we will never return to Costa again Read Less
Sail Date October 2017
We wanted to try to cruise with Costa. The embarkation was not organized. People lined up wanted to get to the ship as soon as possible, despite we got our number to got in. The room was cline. Lunch for the first day was fine, but ... Read More
We wanted to try to cruise with Costa. The embarkation was not organized. People lined up wanted to get to the ship as soon as possible, despite we got our number to got in. The room was cline. Lunch for the first day was fine, but no coffee or tea, had to wait till 16.00 pm,unless if we pay for it. Dinner was not good, soup was not hot, very hectic. The waiter was unpatient to take the orders. Because he was alone to take care many tables. No explanation from daily menu. We have to ordered very quick. After dinner we had to wait long time to get our coffee , because they had to get from the bar. On the following day our coffee were served before dinner. We had 3 times fire drills, which was disrupted our nap. We booked premium balcony, unfortunately the room below the deck pool, we could hear when people moving the chairs. The worst night was on the 3rd day and the 5th day of the cruise, when they had loud party on the deck pool. We tried to call the receptionist, no body pick up the phone after 15 minutes of waiting. I had to go on the 3rd floor to complain about the noises. But no body listen to us. Read Less
Sail Date September 2017
I chose this cruis for the itinerary and Costa's Italian touch. I really loved this boat, the food both in the buffet and at night, our premium balcony cabin and the staff. We only took a ship excursion in Barcelona. We sail ... Read More
I chose this cruis for the itinerary and Costa's Italian touch. I really loved this boat, the food both in the buffet and at night, our premium balcony cabin and the staff. We only took a ship excursion in Barcelona. We sail from lovely Civitavecchia. Then we sailed to Savona, Marseille, Barcelona, Palma de Mallorca and Cagliari, returning to Civitavecchia. All are fantastic places. If you like Italian food and products cruise on the Diadema. Every night, we drank Prosecco or Sprtitz during the shows. On our table for 2, we had a ncice bottle of Montepulciano d'Abruzzo (paid). We had the free water package for lunch and dinner. The ship is very modern and the ambiance is fantastic. A lot of bars to hang on with live music. I liked the shops and the outside promenade boarding the restaurants on Costa Diadema. We ate at the pizzeria ( Diadema makes its own fresh mozzarella) and at the Amarillo gelateria (great gelatos) Read Less
Sail Date September 2017
We chose this cruise because we flew into London for 2 day -took Eurostar to Paris for 2 days -then train to Marseilles. We Ubered from St.Charles train station for 21euros, great uber driver, we embaraked about 2 pm with a very short ... Read More
We chose this cruise because we flew into London for 2 day -took Eurostar to Paris for 2 days -then train to Marseilles. We Ubered from St.Charles train station for 21euros, great uber driver, we embaraked about 2 pm with a very short line.This is a first time for us so even as we didnt know what steps to take we made it without a problem. We went straight to the cabin and greeted by our new best buddy Rommel. He was great, attentive, and cleaned our room like twice a day. Our beds were put together to make the large bed which i kept falling in the middle all night, but oh well. We had the inside room, no window It was pretty large and the bathroom was large too. We could put our luggage under the bed and it had a small fridge. had all-in-one shampoo/soap in the shower. Overall i was impressed with the size of the room. We had breakfast brought to the room for 10 extra euros a day. All carbs, no meat, so i went out to the buffet to add cold cuts. Breakfast buffet does not have hot food that i could remember,only cold cuts, bread,cereal, danishes,donuts. negative on eggs or bacon. Buffet food was good, there were certain days that the buffet had my favorites like Prawn, Paella etc. I think that was when we docked in Spain. I preferred the dining food over the buffet. Our seated dining was a table for 2 with the view of the ocean in the back, they said that was the best seat in the house. It was very romantic. Our waiter Nyoman was training and he was shy at first, but day 2 and 3 etc, he loosened up and felt comfortable with us too. I danced with the waiters on Italy night and it was great fun. Gelato and crepe bar was cute and colorful but extra cost. We got the middle drink package 26 euros a day, gave me all the sodas i wanted and a few cocktails(i dont drink much), but my husband was constantly out of package for the drinks he preferred. So he settled for Gin and tonic, so maybe the third tier was better but didnt match me, the non-drinker, in cost. Coffee was excellent Illy cappucinos all day long. The announcements are in italian with brief English translations so might as well be all italian coz i didnt undertand a thing, but thats ok coz the itineray plan was in english. The Shows were one main show an evening, and band nights in different bars on the ship. I didnt care for the shows, seemed mediocre but the bands were fun, also in italian or english songs with accents The singing contest was fun, also an italian host. No translation except for the American songs they sang. There were always dancing lessons all over the ship and plenty of people joining in. the day activities were few so its best to get off the ship and check out barcelona, palma de mallorca, civitavecchia, savona , and spend the day or half a day outside. It was very very hot outside this time of year. Pools are very small, So i never used my bathingsuit because it was too tight and crowded. Photo guys were out to sell. They didnt have choices in the packages basically it was 14,20,30 euros for individuals or 400euros for all. Couldnt afford to buy them all. We took a drop off costa sanctioned bus to Rome and we walked it ourselves. Then we ubered to the Vatican. It was cheaper and at our own pace. We felt we did the right thing for us. All went smooth and got back to the ship right on time. Embarking was chaotic so we sardined our way back in. Disembarking was easy and we found our way back to the train by taxi because uber couldnt get in 28 euros. For the inexperienced cruisers like us, we were very satisfied, but all the experienced ones may find the need for more activities on the ship. My husband says he loves cruising now, so thats all of it in a nutshell. Read Less
Sail Date August 2017
I wanted to take my mom on a cruise for her upcoming 65th birthday as she loves cruises and they're usually the best way to relax and visit so many different countries/places. We have cruised before with Norwegian Cruise Line and I ... Read More
I wanted to take my mom on a cruise for her upcoming 65th birthday as she loves cruises and they're usually the best way to relax and visit so many different countries/places. We have cruised before with Norwegian Cruise Line and I have cruised myself several times with Carnival, but as she lives in Bosnia and Herzegovina now, so the closest and the best cruise that worked for the dates I was visiting her was Costa Diadema 7 day cruise out of Civitavecchia. I noticed right away that on our Costa cards there was a designation of WaterUSA, so to our surprise this meant that you could only get water for free, without being charged, while you were at the restaurant/buffet during breakfast, lunch or dinner hours. Otherwise, they charged for a glass/bottle of water. Same goes for juices, which were only available during the breakfast hours. This was our very first shocker. Dinner experience was horrendous. You are assigned to a restaurant at a specific time, so you have to go there during the assigned time, otherwise you would need to go to the buffet. Food quality was good, but the dining experience every time, except for the last night was horrendous. I'll explain. We wanted to change to 2nd sitting option and that request would need to go to effect next evening, not the same evening; fine, not a big deal. We go next evening to the second sitting and needless to say that waiter only the first night was ok/kinda friendly for the first sitting which we changed. The waited at the 2nd sitting our 2nd night seemed to care less about customer service or just showing a smile, everything seemed like a chore and like a bother to him. At the end, I noticed that my card was not returned once I got to my cabin after ordering a glass of wine. I went back to the restaurant and he claimed that he gave it back to me and to talk to the Maitre D. She was confused as to why I was directed to talk to her, but she tried her best to resolve the issue and mentioned we can request a new card and get it in the room the next day. I got the new Costa Card but lo' and behold all of a sudden my old card was thrown on the floor of the room by someone who obviously dropped it in there. Next day, we obviously didn't even want to go back to our table and requested to be switched to a different one with a different table, so we decided to eat at a buffet, as by now we knew this request wouldn't be completed the same evening, but rather the next day. Next day, our new waiter on the other side of the restaurant seemed overwhelmed and we waited for a while until we were able to place our orders. He noticed that my Costa Card showed the previous table and wanted to tell us we are seated at the wrong table, but I showed him a temporary card given until the new card arrives. Right away, negative kind of attitude. The order by which he took orders didn't seem to match when each party got seated, as other parties that arrived later seemed to get service prior to us already waiting there for a while. Finally, when we placed the orders and the food came to us, he got one of the orders wrong. All in all, it would have been nice to see these waiters be more friendly and not act like we are bothering them by dining there. Our dining took about 2 hours because of all the waiting to order and waiting for food (correct food order). Needless to say, we wanted to see right after that dining experience if we have an option of doing the open seating restaurant Corona Bleu that seemed to have a nicer ambiance. We were told to just go there and that it's free and there is no difference other than having open seating, which would be perfect for us. We went to Corona Bleu the next day and the lady at the front said that it's a 5euro cover charge per person as we would be taking someone else's table. I explained that we were told at our assigned restaurant to come there, but she didn't seem to care to find a solution and just said that I could go back to our assigned restaurant and asked to be assigned to Corona Bleu if there is availability. Of course, that made us go back (due to all sorts of miscommunication happening all the time and lack of customer service), to wait again for next evening to find out if we were able to get the Corona Bleu. We would be notified via letter in our cabin by next day. We opted for dining at the buffet. Next day, no letter, we go to our assigned restaurant to give it and that waiter one more chance, he right away said that an older Italian man is sitting at our table and it's not ours. I was confused and mentioned we were not notified. He seemed almost angry and very unfriendly to have to deal with it, as he referred us to Maitre D who said we were assigned to Corona Bleu. Advising no one has notified us, as was indicated, asked if they can call to mention we are coming, as we don't want to miss the dinner time. Finally, our last night there, all the confusion and unfriendliness, but we got to Corona Bleu and at first our waiter was overwhelmed and didn't seem to know what to do with us, as our table wasn't even set up properly, but he did get us water by telling another waiter to bring it for us so we don't have to wait a long time again. Finally, one of the supervisors was checking to see if everything is going well and we explained our frustration and that even here we weren't sure who our waiter is and it's our last night and this whole experience has been frustrating. He didn't seem to care much either but he listened and sent our waiter, who was indeed very friendly and apologetic and explained he tried to tend to a table with the birthday cake. 2nd Maitre D or manager came that has a higher position that the previous one, Francesco, who really took the time out to listen and resolve the issue, even though it was kind of late, but he did what he could that night to finally make our dining experience a positive one. The waiter with a unique name that unfortunately I can't remember now was indeed very nice and attentive. Francesco tried to make up for all the other negative dining experience days by bringing out a free delicious birthday cake for my mom, as I mentioned it was my birthday present to her in advance, and she didn't want that kind of recognition necessarily as her birthday is not until September, but he did it anyways. Also, he noticed that I was drinking red wine and had the waiter bring me the quality red wine that he likes to have a few glasses of. I wish as he said that we were able to find Francesco sooner, as he was the only one that understood the concept of customer service. Entertainment crew was great, so luckily at least we were able to relax and enjoy the evening dance events with them. They were very energetic, funny, and friendly. The highlight of our cruise was dancing with them. Especially if it's your first time cruising, by all means, please choose a different cruise company, as they simply don't care for customer service or to resolve any issues you will have on the cruise. I have more details of interactions with guest services/reception and so much miscommunication and misguidance on their part as well that would take another page to get into, but the dining experience was really what every night frustrated us and took away from the whole cruise experience and even the quality of food that was actually pretty good. Read Less
Sail Date August 2017
The story with Costa started badly from the beginning. It was our first cruise. When we were getting on the cruise, we were attended by a person who barked at us in an incomprehensible language and forbade us to enter because of a ... Read More
The story with Costa started badly from the beginning. It was our first cruise. When we were getting on the cruise, we were attended by a person who barked at us in an incomprehensible language and forbade us to enter because of a non-existent schedule problem. Behind him came an officer on board who, in very bad manners, let us reluctantly pass by the cruiser. On entering, we asked for the Wi-Fi in the Hospitality Service and we were 'greeted' by an Italian woman with very bad manners who made us feel like idiots for asking questions (it's her job to answer them, after all), and informed us that the Wi-Fi service was not only paid, but it was also divided into two RIDICULOUS categories: social networks and internet. Either you paid one or you paid the other. And they charged you 100 euros for 3 GB for the internet. The worst thing was that in addition to the theft of the price if you left the cell phone turned on unused it consumed all the data bought. Of course, this was not advised when offering the "service". We happened to buy the internet and went to dinner and on returning, we no longer had access because the data had been magically consumed. In general, the customer service was appalling. At all times the relationship with the staff was horrible and unwilling. The waiter from the restaurant, for example, charged us with things we didn't consume, brought us the wrong dishes, and was angry when we explained his mistakes. The cleaning of the room was bad: when drawing a curtain, some peanuts showed up on the floor, thrown together with who knows what. The decor, cheap and tasteless. Rome is one of the most important destinations on the itinerary. The cruise arrived in Rome at 8 am and departed at 7 pm. To take advantage of the time, from the excursion office we were suggested to take the train instead of the bus to Rome, on a tour organized by Costa in which they would only leave us in the city (without tour included). In this way, we were promised to arrive in Rome in an hour and a half, so we could be in the city for about seven hours. 8.15 was the time of departure. The bus that took us to the station was delayed by Costa service issues and when we arrived at the station the train had already departed (we learned of this only because we heard our guide speaking on the phone in Italian saying that it had left, because nobody explained anything at all). As a result, they decided to take us to the next train stop. When we arrived, we saw on the tracks a train that looked like it came from the last century; not even seen in third world countries. To our stupor, it was the "fast" train that would take us to Rome. They made us climb on it, but the train did not start. Other passengers told us that the train was broken and that it would not start. Our guides told us that everything was fine and that they were only waiting for authorization to depart. Meanwhile, from inside and with a temperature of 40 degrees (in summer and with the air conditioning turned off), we watched the train driver pacing from one end of the train to the other talking on the cell phone hotly. Finally, we saw him pace one last time, this time with his backpack on his shoulder, and off he went. He had left us in the middle of nowhere. By now it was 11.15. TWO whole hours inside the hot train, which was sealed. Really dangerous. The guides told us that nothing happened, that in a few minutes the train was leaving. With other Spanish speakers, when we saw the driver leave, we got together and decided to pull the emergency levers to get some air and get off the train, which was already a living hell. We asked the Costa guides to send us a bus to take us to Rome. They refused and said we would return to the cruise. We told them that we did not want to lose Rome, but nothing convinced them. At 12, having already lost three hours, the broken train brought us back to our starting point. If we wanted to get to know Rome, we had to sort ourselves out. When we reported this to Costa, all they did was bring some grapes to the room along with a bottle of cheap champagne that did not even reach half a liter, and they gave us back the money for the tour. At no point did they seek compensation in any way for making us lose one of the most important destinations of the cruise. The worst thing is that they treated the money refund as if it were a favor. As a cherry on the cake, the night before the cruise ended, we found that the refrigerator door of the cabin was locked. The bottle of water (which in any part of the world is courtesy of the service and in Costa was charged) and snacks (which of course if consumed were charged) had disappeared. Why? Because as they closed the account at midnight, Costa did not want to risk the consumption of soft drinks or snacks without paying (!!!!!). It is stated that as a rule of the cruise each person had a charge of 10 Euros per day per trip. As 5000 passengers travel, they collect 50,000 Euros daily for gratuities, but they can not conceive losing two Euros if any passenger consumes a snack or a bottle of water the night before departure. This is only a sample of the pettiness of these people; The examples (in just seven days) are too many to write. WE DO NOT RECOMMEND COSTA. At all. Unfortunate experience and unfortunate service. Read Less
Sail Date August 2017
I have traveled to many places all across the world, but this vacation was my absolute best yet! The Costa Diadema is a huge(really, really Huge) ship with things to do for people in every age. From going to the Daily show att 9.30 PM to ... Read More
I have traveled to many places all across the world, but this vacation was my absolute best yet! The Costa Diadema is a huge(really, really Huge) ship with things to do for people in every age. From going to the Daily show att 9.30 PM to playing bingo, there's something for everybody on this ship! The staff on the costa Diadema is well trained and always put you first. The service is outstanding. We ate dinner in the Fiorentino Restaurant and the food there was amazing! There is a new menu every day where you can choose four different courses. You have the same table and server every night which gives you a "luxurious" feeling. At all the ports you could chose from going on an excursion(which comes with an extra cost) or just take the shuttle bus to the city you where in. We went on several excursions and att all of them there was a professional tour Guide who told us about our different destinations. The cabin was spacious and very clean. You could choose from getting your room cleaned once or twice a day, and during the morning or the evening. Great experience and would love to go again. Read Less
Sail Date June 2017
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.2
Rates 3.0 N/A

Find a Costa Diadema Cruise

Easily compare prices from multiple sites with one click