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14 Helpful Votes
Sail Date: June 2017
We were not sure what to expect as this was our 14th cruise but first with Costa. Previous cruises were with Celebrity, Royal Caribbean, Holland America and Norwegian. We selected this cruise because of the itinerary and ports of call. ... Read More
We were not sure what to expect as this was our 14th cruise but first with Costa. Previous cruises were with Celebrity, Royal Caribbean, Holland America and Norwegian. We selected this cruise because of the itinerary and ports of call. I had read previous reports and fortunately did not base our decision on these reviews. The cabins were spacious (for a cruise ship) and spotlessly clean. We had the option of having the room made up once or twice a day and selected twice a day. Previous reports talked about the rudeness of other passengers and the pushing and shoving. We never experienced any of this. We did not encounter any other English passengers but all the crew spoke English. If you are English speaking and you are looking to socialize with other guests, this will not be the cruise for you. The crew were AMAZING! They went out of their way to help make our experience memorable. We ate in the dining room 4 out of the 7 nights. There was pasta on the menu each night, so even if we didn't like the featured choices, we could always get a good plate of spaghetti! Because of the late departure on 2 of the nights, we ate ashore. The entertainment was varied and there were multiple dancing venues. I can highly recommend the NeoRiviera. Read Less
17 Helpful Votes
Sail Date: March 2017
We have just returned from a back to back middle east cuise sailing on the costa Neo-rivierra for a total of 30 nights. The first week was spent sailing around the UAE and then a 23 night crossing from Dubai to Genova in Italy. The ... Read More
We have just returned from a back to back middle east cuise sailing on the costa Neo-rivierra for a total of 30 nights. The first week was spent sailing around the UAE and then a 23 night crossing from Dubai to Genova in Italy. The following is our opinion on this cruise experience. We try to be fair with our viewpoints on every cruise we do, other passengers on this cruise may have a different opinion than ours. Flight, pre cruise stay and embarkation. We flew to London for a couple of days before the cruise and then took an overnight flight with British Airways from London heathrow to Dubai. The evening hot meal was a choice of meat or veg curry and was suprisingly tasty. Breakfast was a dissapointment, just a cereal bar, juice and tea or coffee. Entertainment system was good and flight was comfortable for the 6h.45m flight. I had assistance at the airport and immigration was fast and efficient. We used the Dubai metro to get to our hotel and bought a gold NOL card. The first class carraige at the front of the train had room for luggage and was not as crowded as the other compartments. It was very easy to use and cost 25 Dirham,with a 19 Dirham credit included. Our hotel was the Novotel Mall of the emirates suites, 2 metro stops within easy walking distance. The hotel was clean and welcoming,all the staff were friendly, our suite was large and comfortable and it was made available as soon as we arrived,which was a nice unexpected touch. Breakfast was very good,with an international selection as well as a few local dishes. 2 days later and we checked out, we took a Taxi to the cruise terminal at about 1pm. We dropped off our luggage and filled out the health questionaire and were informed that boarding would begin at about 3pm but our cabin would not be available until 8pm. A small selection of sandwiches and juice was made available while we waited. At 3pm embarkation started and there was only a few people. The gangway was very steep and there was no way that i could walk it and so a security/immigration officer came down to take my passport and photo and i was escorted through a seperate entrance,i was made very welcome and directed to the buffet on deck 11. Our cruise card could not be collected until 8pm but we just showed our printed ticket to show we had the drink package and that enabled us to get drinks. The Costa Neo-rivierra. A small ship that was at first confusing to get around. The easiest way to navigate was to remember that the vast majority of places could be accessed by walking along deck 6 and make your way around from there. Most of the inside entertainment areas were on deck 6 with a few on deck 5 , 7 and 12. Decks 11 and 12 were the buffet and outside areas. Buffet. We did'nt use it that often, the meal we had on embarkation day here was very nice with a nice selection of dishes including curries etc, however all this changed for the crossing where the selection became a lot more suited to the Med palate. There was always a choice but IMHO you cant really make a ships buffet look appealing. At peak times there could be difficulty in finding a seat,but this is true of any ship we have been on. Breakfast in the buffet on this ship included hot as well as cold selection. There was NO free pizza on this ship but a grill serving burgers, hot dogs, fries and salad was available, i tried a couple of burgers and they were good. The only real complaint i had of this buffet area were the drink stations, they could become a bottleneck. My major problem here was that some passengers would fill thier personal water receptacles from the public stations and on many occasions i saw passengers coughing,then drink from the bottle and then fill this same bottle – small wonder that diseases soon spread. You can't blame the ship for this blatant abuse,there are big notices on the dispensers and even when i pointed the notice out to an offender,he became verbally abusive and a ships officer had to intervene. Main Restaurant Cetera and St Tropez. The Main restaurant is called the Cetera and although we didn't eat here,we had a look around and it looked very nice. Because we are Pearla diamente members,we were allocated the St Tropez restaurant which is used for suite and pearl members and is open every day for breakfast,lunch and Dinner. Most of the meals served here are also served in the Cetera restaurant with the exception of a chefs menu and we could have steak or king prawns as a no cost always available item. The menu on the whole was definate regional Italian with a few exceptions. On the whole the food ranged from good to very good,i only had to send 1 dish back because it was served cold. Lobster was available at a 15€ supplement. I had it and it was my first whole Maine lobster complete with the lobster crackers (to get in the shell)It was messy to eat but superb. Everyone, from the Maitre`D to the asst waiter were incredibly efficiant and friendly,nothing was too much trouble for them. A special thanks to the team led by Tamara. Amanda, Jin Jin (papardelle) Sylvester and Jessica, you are all stars and will be missed. Bars and Drinks. On our first week we had a pio gusto drinks package included. This gave you quite an extensive choice of both alco and non alco drinks. We are not huge alco drinkers, Donald enjoys an occasional glass of wine and i like my non alco cocktails. My fav on this line is the virgin banana colada and the pink panther. The pink panther tasted the same throughout the bars but the banana colada could change so vastly depending on who made it. It tasted so disgusting in 1 bar that i had to send it back,the second time it was better so i don't know what happened. On our 23 night crossing, no drinks were included,so we bought a 40 non alco package at 110€ and a 25 cappacino coffee pack at 85€ inc service charge. Most of the bar staff were very friendly and we never had to wait long before being served. Anjean, Deryl, Leah and Michelle quickly learned our likes and dislikes and were such good fun to be around. Our thanks to you. Entertainment. The usual daytime quizzes,games,dances etc during the day and music and dancing in the bars and lounges in the evening as well as the different theatre shows. We found the entertainment and shows to be a very good standard. The entertainment team were friendly and worked hard. We did hear some people complaining that there wasnt much to do but these were N.Americans and they freely admited that they like every minute of every day filled with organised activities. Excursions. 2 of the 5 excursions we had booked were cancelled due to lack of english speakers. They are fairly expensive but on the whole offered reasonable value for money. We did the safari on sir bani yas island. I was dissapointed not to see the giraffes but like the guide said, sightings can't be guaranteed. We did see cheetahs, gazelles,deers, ostrich eagles etc. The Dhow cruise in Muscat was very relaxing,to be fair theres not an awful lot to see other than the rugged coastline. The ancient etruscan civilization from civatavecia. Nice to look around and learn about these people. Supposed to have a typical etruscan meal included but don`t be fooled, meal was nice but i doubt the etruscans ate chicken, sausage chips and salad. Front desk/customer service Front of house staff, we feel often have the most difficult job aboard. They have to deal with passenger complaints and queries and Costa ships have a very large mix of different nationalities on board,this can result in quite a culture shock,especialy amongst the english speakers. Some of the complaints we heard were quite ridiculous and could have been avoided had the passenger done just the simplest of research or used a modicum of common sense. Why for instance would you complain because the tea used on board is not your favourite brand, why argue that you wont pay the compulsory service charge, saying the service you received is not to your satisfaction and you've only just got on board. Why should they refund your internet account after 3 days usage because you have now decided that this package wasn't for you. I heard all of this and more. The answers given were clear and dealt with in a precise and friendly way. Whenever we walked by we were always greeted by name and asked how we were with a smile. Fellow Passengers. Lots of different nationalities on board, Italians, Dutch, French, German, Swiss, English, Russian, Spanish, Australians and Americans etc. We only encountered a handful of rude passengers. For the first time ever on a Costa cruise we easily interacted with a group of Italian people. This may have been because several spanish words are similar and we have now gained more confidence speaking Spanish. We had such a good time with this group especially in the restaurant. We also met a delightful couple from Oz, Malcolm and Beverly, Thanks for your company and also to Yvonne and Hubby,we'll be in touch soon. The ship and disembarkation. The Neo riviera was kept spotlessly clean and was just a nice size for me to move about with my mobility problems. There are a few areas where i had to be extra careful, sometimes moving from a carpeted area to a piece of flooring caused me to go off balance. Staff were very accomadating at the fire drill and whenever i went ashore, and assistance was always given to me when needed, i never had to ask for this, it was all done with a smile. We arrived back at Genova Italy at 8am and were told we could stay on board until 5 pm and have lunch if we wished. Our train to Milan wasn't until 2pm so we stayed on board and had a bit of lunch and then disembarked. Because of our Perla diamente status, luggage was collected the night before and would be shipped home to us in Spain, so we only had an overnight bag to carry. I was once again assisted down the gangway and the chap took my bag and carried it to the exit,where we were shown the way to the train station, an easy 10 minute walk away. Both Donald and myself were very sorry to leave and we both agreed that this ship has now become the favourite in the fleet so far. We have now arrived home and have booked to go back on her in 2019. Thank you to everyone on board the wonderful Costa Neo-riviera, we had a wonderful time. Read Less
5 Helpful Votes
Sail Date: October 2016
We decided to join South African friends who were sold this cruise through an agent. We were aware of the different languages but as there were 4 of us were not too concerned. We had hoped there would be no children but there were a few ... Read More
We decided to join South African friends who were sold this cruise through an agent. We were aware of the different languages but as there were 4 of us were not too concerned. We had hoped there would be no children but there were a few under 5's who were impossible (bar 2!) screaming and running up and down corridors in the bar areas and public areas. Entertainment only in Italian, excursions - not long as suggested except Venice and Athens, the rest were half days and very rushed. Booked three and spent more time in the coaches then sightseeing. We went to Agostoli and were coached to a town an hour away which was shut up already for the season except two small shops and had to spend an hour there when we could have spent it in Agostoli itself which had numerous shops open - just one example. Cheaper to get the hop on off bus for 16 euros for two days in Athens then spend it on an excursion in Athens with Costa!!!!! Service staff i.e. restaurant and cabin were excellent, hospitality desk mainly Italian speaking were very abrupt ------ Sorry Costa will not cruise with you again, so disappointed. If not for our friends would have been devastated. No tea making facilities in cabins, no access to tea and coffee unless breakfast and 5 o clock tea time ------ nothing after lunch or dinner!!!! No table water offered unless purchased and so extras added. Know by quite a few of fellow passengers as Costa Plenty!!! Read Less
13 Helpful Votes
Sail Date: October 2016
We really did not expect this. The Italians were noisy, water was only available when the buffet lounge was open. We had to buy water otherwise. Nothing on the ship is for free. Even when we wanted to play table tennis we had to pay for ... Read More
We really did not expect this. The Italians were noisy, water was only available when the buffet lounge was open. We had to buy water otherwise. Nothing on the ship is for free. Even when we wanted to play table tennis we had to pay for it. The gym is quite small, so if we wanted to gym and it was full we had to wait for machines.Our trip to Istanbul was cancelled so was the Mykonos port cancelled. The cling on showers, the small cabins. Although Athens was nice we spend three days there, while in other ports we docked 8 o'clock in the morning and sailed again at 14h00. We had to upgrade and pay for an excursion, because there was not enough English speaking people. Do not doe excursions! It is a lot cheaper by bus or by taxi.The shows were not in English so as South Africans we could not attend it. We sailed with Royal Caribbean in the past and Costa does not compare at all! Our cabin attendant was excellent! This was the only nice thing I can say about our trip. This was money well wasted Read Less
20 Helpful Votes
Sail Date: May 2016
I don't think a lot of people with positive feedback do the reviews, you only see the negative ones. We where a group of 8 people ages 35 to 47 from South Africa (yes we where the noisy bunch), Booked from Istanbul to Venice. Costa ... Read More
I don't think a lot of people with positive feedback do the reviews, you only see the negative ones. We where a group of 8 people ages 35 to 47 from South Africa (yes we where the noisy bunch), Booked from Istanbul to Venice. Costa change itinerary from Istanbul to Venice, they booked our plane tickets and transferred us on there cost and gave each of us a $150 credit towards our on board purchased. Do opt for the drinks package because a beer or 2 , glass of wine and a coffee wil be more than the drinks package cost per day. The food in the buffet was good and the we had most our meals there. The couple of times we did the formal restaurant, it was good, just remember to feed 700+ people in the first sitting does take time so opt for the later sitting, but then you miss out on the entertainment. Most guest where Europeans so language was sometimes a problem but we always managed to find out what we needed to know. TV in English only on news channel, but you are not there to stay in you cabin, go for i swim or explore the places you visit, entertainment on board was more than enough. Bar staff was friendly and helpful. Swimming pools where cleaned every night. Cabins where clean and although not very big, more than adequate. Staff was friendly and very helpful. Excursions organized by Costa are expensive, but if you are capable use local transport at fraction of the cost. for eg in Dubrovnic a cab for 8 to old city cost 15 Euro there and another 15 Euro back, but from Costa it wlll cost 11 Euro per person. Food and wine bought on places you visit does get taken away, but they deliver it to your cabin the night before departure. Negatives: Europeans are rude and will push you out of the way in the food lines, but then again, you are on holiday, have that extra glass of wine or 2 and wait for the rush to be over. Read Less
6 Helpful Votes
Sail Date: April 2016
We chose this cruise because of the itenerary. Unfortunately we spent the first day at Istanbul airport; we can only assume it was easier than changing our flight when Costa changed the departure port. On arrival, the reception staff was ... Read More
We chose this cruise because of the itenerary. Unfortunately we spent the first day at Istanbul airport; we can only assume it was easier than changing our flight when Costa changed the departure port. On arrival, the reception staff was less than helpful and this continued for the duration of the cruise. The service in the restaurant was appalling. The waiter actually apologised in advance for the anticipated slowness of service as he seated us on the third night! We assumed it was a problem in the kitchen or getting food from the kitchen as it wasn't the waiters. Bar staff provided good service. Drinks package OK as coffee, soft drinks and water carried a charge. Cabin and communal areas were clean. Excursions were expensive and shame on Costa for providing no information on ports of call. Basic information could have been provided but staff couldn't/wouldn't even say how far town was from the port. The reception staff gave a poor impression of Costa on each occasion we needed them to answer a query. Too little time in ports despite the whole sales slant of NeoRiviera. Would have loved a whole day in Dubrovnik. Book a taxi - 50 Euro for a trip up to the viewpoint. The ports of call were well worth a visit and not disappointing in any way. Some passengers were exceptionally rude and pushed anyone and everyone who blocked their path. The siting of the coffee machine was ridiculous; it was on the main, rather narrow route into the restaurant. This caused chaos at breakfast time. The theatre was somewhere I would not want to be in an emergency. No side aisles for exit and tables along each row which were difficult to pass... Read Less
5 Helpful Votes
Sail Date: April 2016
We chose the Costa neoRiviera purely because of the itinerary - we wanted to start in Istanbul. The departure was changed to Athens but we had been there before so it was a disappointment, although understandable in the circumstances. What ... Read More
We chose the Costa neoRiviera purely because of the itinerary - we wanted to start in Istanbul. The departure was changed to Athens but we had been there before so it was a disappointment, although understandable in the circumstances. What wasn't so understandable was why we were still flown to Istanbul for a 4 hour wait for transfer to Athens, leaving us arriving at the ship at 12.30 on 26th unable to eat or drink because all facilities were closed for the night. Customer service staff weren't all that helpful and to be fair a cold snack was later sent to our rooms. Despite having been to Athens already, we really enjoyed seeing it again. Exiting the port we were offered a 15 euro transfer for 3 to the Acropolis which on discussion with the driver became a 50 euro day tour of Athens with return direct to the ship which we found to be great value. The weather certainly plays its part in influencing your memories of the Greek islands and we were not disappointed. Mykonos was our next stop, really no need for any excursions, the town is lovely in itself, and a water bus takes you there for 2 euro, no need to buy expensive transfers. We headed for Delos on a guided tour and it was better than we expected, a mini Pompei. Santorini was reached by tender, but our Costa excursion was really a glorified bus trip to two villages, which, while worth visiting, were swamped by the occupants of two cruise liners, and the guide on our bus added little value to the day. However the island is beautiful and if you can force yourself to put the crowds to one side it was a great day out. We are, after all, part of the crowds ourselves! Our bus trip did include the cost of returning to the tender boats by cable car. Argostoli on Keffalonia was less impressive, nice to see but not worth going out of your way to do so. We had a private excursion, not a Costa one, and it was just ok. Quick tour of the area and a wine tasting, but nothing exciting. Anyone visiting this island could have as good a time just walking into the town which looked nice. Other guests were not impressed with the Costa tours they went on. Dubrovnik was spectacular. Heading to the cable car we again hit on a taxi driver who took 4 of us up to the cable car viewpoint but stopped on the way at a few other vantage points to allow photos. it was cheaper than 4 cable car tickets and we had better views. We then walked the walls, as everyone does, and it was impressive. Again, the weather did us many favours and on a wet day I'm not sure the same impression would have been made. Rain did greet our arrival in Venice for the end of the trip but it dried up as we docked and we walked from Piazzale Roma to San Marco and enjoyed it immensely despite it being our 4th visit. Venice always pleases. So all in all it was a great experience. However Costa could do some little things to enhance the experience. The buffet breakfast was a chaotic free for all. Staff and tour guides put this down to the arrival of the first 600 Spanish guests for the season, who really don't know the meaning of manners. However from earlier reviews of this ship we had been pre warned, and really on any ship when all occupants need to exit the ship at the same time its going to be hectic no matter how you organise it. But if Costa had opened at say 7.00am instead of 7.30, and had provided more than 4 coffee machines for 1600 guests it might have been better. After half an hour two machines usually packed in so it was a road rage type atmosphere around the 2 remaining coffee machines. Otherwise the food was fine, nothing spectacular, and the restaurant evening experience was good. We were not offered our choice of sitting but were told by a tour guide that the Spanish and Italians got the 10 pm sitting and us northern europeans got the 7.30 sitting. Lucky for us as I'm not sure I'd have lasted till 10.00. Staff and stateroom were fine and the ship itself was in good nick for an old ship. It clearly caters for Italians and knowing this in advance you just get on with it. Lots of shore excursions were cancelled because of low numbers but only after we had sailed, leaving short notice to re-arrange. Obviously you couldn't go to outside companies at this point! We had one cancelled on Santorini and as outlined above I'm not sure the alternative was value for money. Excursion staff weren't exactly sympathetic, using the shoulder shrug as the international language of communication. The fellow guests were the rudest I have come across, but on the other hand we did also meet some lovely people every evening. All in all it will be a great memory for us due to the ports of call and the lovely May weather. One person travelling with us was on her first ever cruise and far from being put off, is now seeking out a second cruise for later in the year. To sum up, you probably get what you pay for, and if the itinerary is what you want this compensates for other shortfalls. Read Less
Bad
8 Helpful Votes
Sail Date: April 2016
This cruise was not much fun for English speaking guests. No tv channels except news, no movies, slow old ship that spent too much time at sea and not enough time at the ports, all the excursions are too expensive for when you do the euro ... Read More
This cruise was not much fun for English speaking guests. No tv channels except news, no movies, slow old ship that spent too much time at sea and not enough time at the ports, all the excursions are too expensive for when you do the euro conversions. You have to spend more money once you get onboard. No additional or self help tour info given at the ports...you have to find your own way. Cabin upgrade was a waste of time... did not use the room service once. The food is tasteless... only for the European guests tastes. No free water all day long. The juice machines are only open for breakfasts . Tea and coffee available only at breakfast and afternoon tea. Thats too bad for us that like a cup go coffee after supper... you have to buy a drinks package.This I find absolutely absurd. Not much options. Pizza's and the better burger are additional charges. Not worth the expense if you want an enjoyable cruise. It seems that this cruise is only worth it for Euro countries.It gave us no value at all. I had hoped to also go swimming at one of the med beaches that I've seen in the tourist brochures but this was not possible. The ports are always on the opposite ends of the beaches. I am Not impressed at all. Can't wait to go back home. This trip is a total disappointment after having saved for a long time to go on one. No more cruises for me. Read Less
12 Helpful Votes
Sail Date: January 2016
We start our cruise from Dubai. I called before it and checked when embarkation starts to Costa hot line. They confirmed at 8 om so we stayed in our hotel and arrived 7.30 pa. No lines, very quickly registration and we got our cabin ... Read More
We start our cruise from Dubai. I called before it and checked when embarkation starts to Costa hot line. They confirmed at 8 om so we stayed in our hotel and arrived 7.30 pa. No lines, very quickly registration and we got our cabin immediately. I was surprised as before with MSC or Royal Caribbean we had to wait for a while. Cabin not big but very comfortable and well organised. So we 2 adult and kid with 3 big languages felt of. I expected all bad from Costa as I read lots of negative reviews, and choose that cruise only of ports of call. And I was surprised in good way. Very good food at 11 deck restaurant. Very good bar service there. We went few times to 5 deck resturant but i was disappointed - too many time to wait dinner some days took near 3 hours. So we stopped to go there and visited only 11 floor. Food was same but more variety, better service and smiling su- chef Edgar always recommend what is better to try. Our kid is very bad in eating - there he ate all without any problem. Yes you can not have coffee or tea at lunch or dinner, but it's not very useful in the evening and was avaliable 4- 5 p. All staff was very friendly, smiling, saying hello and bye. Ready to help. Even busy managers played with my son and you feel like big friendly family all around. Quality of drinks very good, we ordered some cocktails sometime in the evening. We're served very quickly. Thank you Jose ))) I took cappuccino ever morning at pool bar - when it opened, and it was delicious - love illy. Thank you bar staff - still remember sun raise ))) I like animation team. Every morning - gymnastic, games, tournaments. We participated in most of activities and have great fun. Shows were good. Not the best I see, but not bad. Some of them are very nice. Even my son participate in one with muppets. Till today he is reminding that and laughing. Few times we went to disco and dance. But they were just few people there, so not too funny. Very clean everywhere. I made gymnastic very early and see how pool boys clean all. Same in the cabin, and all over the ship. Good music in bars. Only dancers from Grand bar were not very friendly, like doing hard boring job (only one minuse). And main- we have late flight in the evening and they let us stay!!!! Till 11.30 p.m. and that is great. As be very hard to stay so long in airport. And lots of people departure late. So main- I was ready for average cruise according review I read. But it was amazing. Friendly staff, good service, tasty food, fun animation team, not bad shows. Good music, bars and restaurant. It was amazing cruise, with very interesting ports of call. And I will try with Costa other cruises. Read Less
13 Helpful Votes
Sail Date: January 2016
If I were to sum up the performance of my first Costa Cruise Experience in one word it would be "LAZY". Background: I am a retired Hotel Manager, having managed 3,4 & 5 Star Hotels in seven countries. This is my 5th ... Read More
If I were to sum up the performance of my first Costa Cruise Experience in one word it would be "LAZY". Background: I am a retired Hotel Manager, having managed 3,4 & 5 Star Hotels in seven countries. This is my 5th cruise. I am 61 years of age, therefore not young nor old. My wife and I chose this cruise because of the ports of call that we had never previously visited. It also was not very expensive. We did not have great expectations of Costa, just average. Cruise Date: January 11th in Dubai. Booked inclusive drinks package. Review: Stateroom: 8209. Perfectly acceptable. Very good beds, excellent shower. A/C OK. Housekeeping very good until check out. Food: Breakfast Buffet OK. Juice and Coffee just 3* Tried the Restaurant one day it was awful, didn't retry. Eggs Benedict inedible, hard eggs and disgusting hollandaise sauce. Lunch: Lunch Buffet, our favourite meal with Costa, lots of variety and nearly always something that appealed to us. Bravo. Dinner: Generally disappointing. Food not very hot. Certainly plentiful but not very tasty. Our waiter, Ferdinand, was very good. Wines very varied, some good some undrinkable. Suggestion: WHY WHY WHY do Costa charge extra for Pizza? We would have had a Pizza for dinner on multiple occasions during our cruise. It would provide more profit for Costa and more satisfaction for your customers. The Lazy aspect of your food service concerns the absence of Themed Evenings which would cost very little but have great impact. Bars: Although we were on "inclusive package" we only consumed one beer with lunch and the waited for cocktail before dinner. Costa clearly have some bar members who should not be employed and are not happy in their work! Mostly boys but some girls too! They are not managed or motivated.Non inclusive guests pay for water when Buffet Restaurant not open! Once again no financial cost involved in putting this right. Entertainment/ Animation: Very poor in nearly every respect. WHY WHY WHY do Costa insist on having noise by the pool directed by this team almost ALL of the day. On this ship this is not a big area so it is difficult to escape the incessant noise. I completely understand the morning exercises and maybe a half hour game but MOVE the animation for most of the day to an area where it is not disturbing their guests who are trying to relax in the sun! The music in the Saint Paul de Vence in the evening, provided by a band was mostly very old fashioned Oompa Loompa variety or seemed to be played for the benefit of the staff, who insisted on playing infantile games with a few willing customers. Just like in the day, why not let their guests enjoy their surroundings without inflicting silly games on them. The shows are for that purpose. I did speak to one of the team about this as the dance floor was full of happy people dancing to very good music from the band until they changed it. Then the dance floor was empty and people went to bed! Madness.....and again no cost to put it right! Until the second half of the trip, there was no information on the places of interest that we were soon to visit. We then had a talk by Allesandra before we went to Muscat. She was outstanding and the best Ambassador for Costa that we encountered. WHY WHY WHY had nobody done anything like this before. Incredibly there was a "Meet your fellow English Speaking guests" 3 days before the end. Clever ? On our last day on board we were asked to vacate our room at 5.30 in the morning! When I mentioned lazy at the beginning of this appraisal, this is a perfect example. Apparently 5 per cent of guests do depart on this particular day (a day later than the vast majority). Why not leave them alone until 8am. There is plenty of work for the housekeeping staff to do without giving its valued customers a very poor final impression of Costa. I complained and was told that I could stay until 7.30, but my Cabin Steward entered my room at 6.05 and Reception/Housekeeping rang at 6.50 and 7.05 Overall, wife and I had a pleasant 3 weeks BUT IT COULD HAVE BEEN SO MUCH BETTER WITH RELATIVELY LITTLE MORE EFFORT Read Less
Costa neoRiviera Ratings
Category Editor Member
Cabins 4.0 3.8
Dining 3.0 3.5
Entertainment 3.0 3.0
Public Rooms 3.0 4.0
Fitness Recreation 3.0 3.6
Family 3.0 3.6
Shore Excursion 3.0 2.4
Enrichment 2.0 2.5
Service 3.0 3.8
Value For Money 3.0 3.3
Rates 4.0 N/A

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