9 Amadeus Royal Cruise Reviews

Chose this SAGA cruise for the right duration and destination. Ship crew , including the captain , very surly on the whole . Housekeeping had to be asked to supply things like toilet rolls and box of tissues . Sewage smell in the lower ... Read More
Chose this SAGA cruise for the right duration and destination. Ship crew , including the captain , very surly on the whole . Housekeeping had to be asked to supply things like toilet rolls and box of tissues . Sewage smell in the lower corridor most of the time , although it did not penetrate the cabin . Had the feeling that the serving staff were on piece rate , next courses left on the table whilst still finishing the previous one . Food was not up to much , often cold ( when it should have been hot ) . Trying too hard to be haute cuisine . The musical entertainment was the poorest we have ever experienced , boring and totally disinterested and certainly was not "entertaining ". Best nights were the quiz nights , varied and good fun by the 'saga' guy Jerome . Jerome managed very well in getting passengers up on deck with his deck games . On the whole - disappointing . Read Less
Sail Date June 2018
Cruise was part of a 19 day trip but was glad we only had 9 nights on this ship. My own fault for not reading the fine print - was on the Haydn Deck with only a VERY small window (expecting a panoramic window) with NO view and water ... Read More
Cruise was part of a 19 day trip but was glad we only had 9 nights on this ship. My own fault for not reading the fine print - was on the Haydn Deck with only a VERY small window (expecting a panoramic window) with NO view and water lapping outside. The cabin was small and stuffy with only basic amenities. Rooms were clean but had to ask for the bed linen to be changed after 4 nights. The ship is small and at times felt crowded especially in the lounge where there was not enough room for everyone to sit but there was no other room to choose. The sun deck was good when it was warm enough to use it The dining and bar staff were the ship's saving grace. Could not fault the service we received from our dedicated staff members - Ved and Marjiana - these 2 people made our cruise a memorable experience. Always friendly, helpful and full of fun and the company should be proud of these great ambassadors. Entertainment was the same every night which got a bit monotonous. The main cruise director was rude to guests in the lounge and made many people feel uncomfortable. The second cruise director (Italian) was good and tried to assist all guests. I will be cruising again but will take greater care of which company I use - the reviews here are very helpful. Thank goodness for Ved and Marijana - they gave us great memories. Read Less
Sail Date October 2017
Booked 21 day tour of Balkans through Trip A Deal Australia which included 9 day cruise on Amadeus Royal. From the time we stepped on board crew were very welcoming & friendly from then until the end. Food & service were 5 star ... Read More
Booked 21 day tour of Balkans through Trip A Deal Australia which included 9 day cruise on Amadeus Royal. From the time we stepped on board crew were very welcoming & friendly from then until the end. Food & service were 5 star and amenities in the ship were fantastic. We visited some great countries and optional excursions were great and very reasonably priced. All the crew were extremely, helpful and a lot of fun to share holiday with. All had a good sense of humour and kept the passengers entertained. Wines were high quality and servings at both lunch & dinner were very generous. Drink prices at bar were reasonably priced. Public amenities were very clean , spacious and never felt overcrowded. This was my first time on a European river cruise and I can honestly say I was pleasantly surprised. Would thoroughly recommend Amadeus Royal for any cruise holiday. Read Less
Sail Date October 2017
I would never sail on a Lueftner Amadeus cruise again. No hot water for the shower for 4 of the 6 mornings. Rooms unbearably hot - several of us had to leave the dinner table to cool off outside during meals, despite repeatedly begging ... Read More
I would never sail on a Lueftner Amadeus cruise again. No hot water for the shower for 4 of the 6 mornings. Rooms unbearably hot - several of us had to leave the dinner table to cool off outside during meals, despite repeatedly begging for them to turn down the heat. Always late into port, which meant that our land tours were rushed and cut short. The "hotel" manager was absolutely rude about complaints about the lack of hot water, blaming the passengers for just not knowing how to turn on the water -- and then reversing that and admitting there was a problem with the boiler. The captain - even ruder and more unresponsive - claimed that the lack of hot water was due to the Americans who "ran the water for 10 minutes before getting in the shower." Then when we asked him to repeat that so it could be recorded, denied he said it. Some of the staff were very kind and helpful, but I wouldn't subject myself to another cruise on this line if it were free. Read Less
Sail Date December 2016
We chose this cruise because we needed a place we had never been and had used the same college to arrange one for us in the past. We embarked in Fiteste, Romania, and disembarked in Vienna for a 9 day, 1200 mile Danube trip in October ... Read More
We chose this cruise because we needed a place we had never been and had used the same college to arrange one for us in the past. We embarked in Fiteste, Romania, and disembarked in Vienna for a 9 day, 1200 mile Danube trip in October 2016. The staff was superb. The rooms comfortable, large, and perfectly maintained. The bathrooms were much larger and easier to use than any boat I had been on. Every day housekeeping cleaned our room between when we started and finished breakfast, leaving darling towel animals on the beds. The balcony doors opened smoothly however it was too cold to leave it open much. The food was well prepared and the service was amazing. The food always looked beautiful, every plate well designed. The food variety seemed to change slightly at different ports. As far as food selection, there was always a choice of meat, fish, or vegetarian. Most fish dishes were pan fried no matter what they called in on the menu. Wine was abundant, no need to bring your own. Breakfast always had fruit, muesli, and yogurt, as well as many cooked dishes and nearly anything custom made. I suspect that each cruise will supply different entertainment, lectures, excursions based on who is organizing it, but as far as the ship goes, it was perfect. I especially liked the staff and the exercise class given by Ileana every morning. I loved the walking deck and walked what seems like several hundred miles during our 9 day trip, each day meeting new people. The deck was comfortable and easy to walk on. I believe the ship was full with 115 passengers but at dinner at least 2 or 3 tables were unused. The lounge could get crowded during a good lecture so go early to get a good seat. The seating was comfortable. There is a little pool on top but never got warmer than 60 degrees so no one used it. Don't expect to get much out of the exercise room either - there are 3 ergometers, old style, one did not work. There is massage and hair dressing on the ship as well as a full bar and small gift shop. At one point we had to walk through two other boats to get to shore, and ours seemed the cleanest. My only advice would be to go downstream not upstream as we did, the trip would be shorter between destinations. There is a lot of emptiness in Eastern Europe (Romania, Bulgaria, Serbia, Croatia, Slovakia, Hungary) but beautiful port cities when you find them. Read Less
Sail Date October 2016
My wife and I decided to start our vacation with the Luftner option to visit Prague before our cruise. We arrived at the Luftner selected Prague Hotel and was immediately disappointed that there was no Luftner representative. Instead, the ... Read More
My wife and I decided to start our vacation with the Luftner option to visit Prague before our cruise. We arrived at the Luftner selected Prague Hotel and was immediately disappointed that there was no Luftner representative. Instead, the hotel staff told us to read the message taped to the desk in the hall way. The message told us that we would have dinner catered by the hotel later in the day. The next day we would be met by a tour guide to see the sights of Prague. The note also told us to be ready for pickup the following day. Obviously, we (about 19 option takers) were very disappointed that there was no Luftner representative to answer questions about the cruise and excursions. Some of the people were supposed to be pick up at the airport but they had to get there own taxi so they could not resolved this issue. After Prague, we traveled to our ship. Our room was okay and the climate control work efficiently to our satisfaction. The dining area was offen warm and uncomfortable at times. Meals: Came with beverage of your choice including house red or white wine for lunch and dinner Breakfast - buffet with the option to order omelettes or eggs prepared to your liking. No real complaint except it became rather boring. Lunch - salad and soup was buffet style but the entree came separately. Entrees were either a small portion of fish or meat with very little seasoning. Salad and soup were very good but the entree was a hit or miss depending on flavor, dryness, or likeability. Dinner - all came with appetitizer, soup, entree, and dessert. The appetitizer was very small and not typically what Americans find palatable. The entrees were very disappointing. You were lucky if you got 2 - 4 ounces of fish or meat. In addition, the entree side item were usually a meager selection of vegetables. In short, you were finished with the entree in 3 to 5 mountful. Most of the entrees were a miss because of the lack of flavor, dryness or being cold. An example was our last night dinner which was surf and turf. The entree consisted of 1 medium shrimp on 2 ounce piece of fillet mignon. Dessert for the most part were good. Entertainment was provided by a electronic piano player/singer and a female singer. They were average for entertainment and not very memorable. The Hungarian folk dancers on the last day were really good but most of us were downstairs packing. Service - our waiter was simply terrible. Our waiter had a vague knowledge of food we were being served. At times he would have to look at the menu to see what the options were. One example, the menu called a type of fish by a unknown name. When we asked the waiter what type of fish is being serve, he told us at the table it was salmon. When it arrive, we all knew it wasn't salmon. We had to call the Matre de to straighten our entree selections. Another time, the dessert was not appetizing for a few on at the table. I noticed at another table, they has the same problem with dessert and asked for and received ice cream. When we asked our waiter, he told us it was not on the menu. When we pointed to the other table, he got indignant and went to see about getting us ice cream. He never returned so I asked the Matre de and he gave us some ice cream. Our assistant server on the other hand was exceptional! I have to say all the rest of the waiters seemed to be very good with smiles on their face at all times and very helpful so I would say our table was just unlucky. Ports and Shore Excurions - we selected Luftner because of their flexibility in selecting excursions. Most of the excursions were very good like the concert program but a few were mediocre in that we were alway rushed and did not have sufficient time to see or do the thing we would have like to do. We did have one very bad excursion...Vienna at Night. The excursion consisted of a visit to a wine garden to sample a red and white wine. The group was given an hour and 45 minutes to enjoy ourselves. However, the wines were poor quality and the side bread came with unappetizing spreads and it was also a hot and buggy night. After an hour, our group told the tour guide we would like to leave. She tried to call the bus driver but he did not answer his phone so we all walked up and down the street looking at closed shops until the time to leave. The bus driver still did not arrive until 20 minutes after the designated time. The rest of the evening was spent on the bus as the guide pointed out some landmarks. Do not waste your money on this excursion. Do not be pulled in by the enticing write up. In short, my wife and I decided not to go on another river cruse. Hindsight, we should have selected a river cruise catered especially to American. Maybe the food and entertainment would have been better. This cruise line is cheaper but it can nickel and dime you as you pay for extras...wifi, beer, soda, bikes. Read Less
Sail Date June 2016
The Amadeus Royal is a mid-sized riverboat that has been kept in amazing shape. Everything was clean, recently painted and the crew was very attentive and fun to be around. The ship holds approximately 120 passengers and has a crew of ... Read More
The Amadeus Royal is a mid-sized riverboat that has been kept in amazing shape. Everything was clean, recently painted and the crew was very attentive and fun to be around. The ship holds approximately 120 passengers and has a crew of 40. She has a 1.4 meter draft and was able to make it up river to Passau when the larger boats (1.6 meter draft boats) had to turn back or transfer to a smaller boat. The only port we could not make to was Regensburg and Lueftner Cruises chartered a bus and bused us upriver (1.5 hours) and bought us lunch. The Amadeus Royal is available for charter and the tour group we were with, chartered the entire boat, so the tour company (Alki Tours) took care of all shore side activities (and did a great job!). The weather was perfect so most people spent a lot of time topside. But during evening the lounge could accommodate all 120 of us but it was a bit crowded. The food was good, but dinner usually took 2 hours to complete. The breakfast buffet was pretty much the same everyday but you could order off the menu for some variety. The whole crew and especially the cruise director (Andrea) did a great job making sure everything was to our liking. It was a wonderful cruise. Read Less
Sail Date October 2015
The Amadeus Royal is an old cruise boat that has been recently renovated. However it falls short of being described as luxurious. The cabins are small. It was good to be able to get fresh air, but the "French balcony" was only a ... Read More
The Amadeus Royal is an old cruise boat that has been recently renovated. However it falls short of being described as luxurious. The cabins are small. It was good to be able to get fresh air, but the "French balcony" was only a small sliding window less than a metre wide. The main lounge had very uncomfortable seating. There were some armchairs but not enough for all guests. The restaurant was located at the stern of the boat and it was necessary to walk down a corridor past cabins. Every morning the housekeeping trolley and vacuum cleaner were cluttering this corridor before and during breakfast. Water, tea and coffee were only available at meal times and had to be paid for at other times. We were fortunate to be able to use the upper deck in good weather. If it had rained the lounge was crowded and uncomfortable. Read Less
Sail Date May 2015
We travelled with a Gate 1 arranged river cruise on the Amadeus Royal on the Danube from Nuerenberg to Budapest this year. Gate one arranged cruises are cheaper than others, and there is a reason for it. The ships they use (from Lueftner, ... Read More
We travelled with a Gate 1 arranged river cruise on the Amadeus Royal on the Danube from Nuerenberg to Budapest this year. Gate one arranged cruises are cheaper than others, and there is a reason for it. The ships they use (from Lueftner, in our case) are older, in need of modernization, not as attractive an interior, old carpet, tired looking cabins, almost no space for your clothes, etc. This was our first Gate one arranged trip and our last. We will not travel with them again...and we cruise several times a year. For example, the promised internet worked intermittently, more often not. It never worked when underway, and frequently didn't work even in port. No excuse for that. Be wary of the cabin you get! The room we booked was a mid category, but we were shortchanged. The room itself was smaller than the others in the same category and the window was 25% smaller than others in the same category. When we complained to the Gate 1representatives on board, they shrugged their shoulders and told us to contact our travel agent. When we complained to the Lueftner front desk, they said that it wasn't their problem, it was a Gate 1 issue. After NUMEROUS letters, Gate 1 offered us $50 total refund, after paying more than $6000! We wanted the $500 upgrade fee we had paid to be returned, since we didn't have a truly upgraded cabin. If we had known what we were getting, we would have booked alternate dates, or in retrospect, with a different company. But they were not honest with us from the beginning with their description of the cabin. The room was immediately adjacent to the kitchen door, which was used by the crew 24 hours a day. When I say used, I mean slammed. No sleep for the first 3 nights. I complained the first night, and was told that it was in my imagination, that at 2 am there were no crew members going through the door. The next night, at 1 am, I went out into the hallway and saw the back of the crew member who had just gone through and slammed the door. I went up to the desk in my p.j.s to complain. To no avail. It wasn't until the next night's early morning wake up call and the arrival of the chief of the hotel for the shipping line, that something was finally done. He was great and finally solved the problem! The crew was forbidden to use the door after 10 pm. The rest of the trip I was able to sleep through the night. AVOID that cabin at all costs. The only bright spot was some of the Luftner's actual crew members (not the Gate 1 representatives, who were more interested in flirting with the crew members than taking care of the passengers and not particularly the Lueftner front desk staff who were flirting with the Gate 1 reps). The waiters, bar tenders, and cabin stewards were as good as any I have seen. The food ranged from very good to mediocre. No way to predict which evening meals would be good and which not. The port stops were fine. No complaints there. In summary, it depends on what is important to you: service and comfort or a cheap cruise.   Read Less
Sail Date September 2014
Amadeus Royal Ratings
Category Editor Member

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