36 Viking Ocean Viking Star Cruise Reviews

We went for our 50th wedding anniversary so we felt it was worth spending the extra monies. We expected to be impressed with the vacation, we expected too much. Viking advertises no surprises and excursion in every port. We had plenty of ... Read More
We went for our 50th wedding anniversary so we felt it was worth spending the extra monies. We expected to be impressed with the vacation, we expected too much. Viking advertises no surprises and excursion in every port. We had plenty of surprises and there is NOT an excursion in every port. We spent our anniversary on the plane for 10 hours then the worst bus you can imagine for 4.5 hours to get to the ship. Lunch/Dinner at a gas station. Frayed robes, not enough hangers, boring food, and the room smelled stale and musty. 3 ports which should have been skipped (Crotone Italy, Split Croatia, Sete France). We only had one day in Rome and one day in Barcelona. Viking should have had more time in Rome and Barcelona and skipped the 3 awful ports. Instead of going on Viking excursion, go with Viator tours. We did that in Rome (because Viking didn't offer any excursions till you got on the boat!) and it was a great decision. Wish we would have done Viator tours for the entire trip instead of the Viking excursions. Advise: save your money and don't waste your time on Viking. We were very disappointed to say the least. Read Less
Sail Date August 2019
I hate writing bad reviews but, with the money we spent well over $25,000. We choose this cruise line because we had heard so many wonderful things about Viking. We had been looking forward to this cruise for a year. This to us was not a ... Read More
I hate writing bad reviews but, with the money we spent well over $25,000. We choose this cruise line because we had heard so many wonderful things about Viking. We had been looking forward to this cruise for a year. This to us was not a Mid-Luxury Cruise. We have been on many cruise lines average, mid luxury and Luxury. We selected the Explorer suite aft #5109 for the size of cabin. There is no value you here as many things were skimped upon and I suspect awards bought for by Travel and Leisure for marketing purposes. Will never sail again with Viking. Costly mistake $$$$. Cabin: Upon our arrival the mini fridge was not working and warm. They replaced it the next day. The cabin was so hot we had them turn off the heated floors in the bath room. I am sure it nice to have this feature in a colder climate. It was 75 outside in Athens and very humid throughout the entire trip. The suite is roomy but, not as roomy as others we have been on in this category still comfortable in size but, just not worth the extra dollars we spent. The bed was hard as a rock and very uncomfortable. They had to place a topper on it but, still it was very uncomfortable. Would not recommend for arthritis or lower back issues. There is no storage in the living area and furniture is not comfortable for sitting, reading or watching a movie not to mention the angle of the furniture. The room is pleasant and the Scandinavian look is just not practical. Bath towels were thin and scratchy and although the bathroom is very roomy and beautiful even after cleaning efficiently twice daily by our steward smelled consistently of mold because the water from the shower sits on the floor and even though it is pitched doesn’t drain properly or quickly. Water pressure is very good. Also only one plug for the hair drying located in the tight closet underneath the shelf which is totally inconvenient. You have to get on your hands and knees to plug it in. Should have been placed above near the mirror. You can not use a hairdryer in the bathroom on any ship. Always seemed like the a/c would go off when in port and the cabin would get hot. Awful smells from the new carpet glue they installed in front of our door at 10:00pm. The smell never dissipated and smelled throughout the rest of our trip along with the smell of petroleum when they would fill up in port. Ship: The ship is beautiful but, the decor seems repetitive but, certainly not a deal breaker. Similar looking furniture throughout the cabin and ship. It is spacious so it does feel as though there are few people on board. Lots of space to be alone which was nice. Food: I never thought I could say this about any cruise line but, the food was the worst. I am not that picky of a eater nor is my husband but, the Buffett choices were so skimpy and almost all food over cooked. Beef tough, fish dry, no semblance of theme. Nothing exciting here very basic. The same repetitive things for lunch and dinner for 14 days and nights. Rice, potatoes, a meat sometimes attempts at ethic foods again either tasteless or over cooked. I ended up eating a lot of salad. They do include beer and wine with lunch and dinner but, mostly table wine. Not exactly how I saw that going. So disappointing! The Chef’s table was very good but, the menu repeated for 3-4 days and you can’t eat there every night as you have limited times and reservations. On the many attempts to the Restaurant(main) the sign said closed check your daily newsletter.....what? Why not post the times. When it was supposed to be opened it was closed. One day for lunch we stayed on board and ate at The Pool Grill. There was absolutely not another person on board guessing all on excursions. We had already been to the port so we decided on lunch. Our first clue should have been the 10 or so hamburgers stacked up in a pan under a heat lamp. We ordered and the cook place them back on the grill. My husband definitely felt ill that night. We brought this up to the restaurant manager and he said that is not acceptable to precook them and he would speak to the chef. Two days later we saw for steak and lobster night 8 steaks same pan same location same heat lamp. I guess he was just placating us. Live and learn. Staff and service: The staff is overall very good and for the most part always there to try and help although some could use some better customer service skills such as the Explorer desk who at the end just didn’t want to help with something as simple as a plastic bag. Cabin steward excellent Dwe worked hard to keep things in our cabin tip top. We tipped him generously because he worked so hard and was so on the ball. Excursions: Mostly good except we did have one guide in Olympia who just droned on spewing out factoids which was grating. This can happen on any cruise so again not a deal breaker. But, tours were very well organized. The thing that was annoying is you didn’t have a time to meet for your excursion until the night before. Not sure why but, they were on time so maybe that’s why. They do provide headsets that recharge in your room. Don’t forgot them or you are out of luck. We saw several people who forgot them and didn’t have them for tours. We always brought them. They are great devices but, then you so have to lug them around remember to bring them. Spa: Spa was very nice and including the pools, saunas and snow grotto interesting. When I went to change and shower there was no body lotion? Again skimping. I mean if you allow people to use the spa why only provide hand soap and hand lotion? WiFi The so called free WiFi is WORTHLESS!!! It didn’t work for most 90% of the time on board. Tech came down and checked it but, it kept disconnecting even while he was there checking it. He couldn’t figure it out and said they just changed it and have had problems with it in the past. I needed to be in contact with our house sitter as we had a problem in the basement. I ended up having to use my cell because it kept disconnecting and couldn’t text or email. My bill was over $500. I had planned on using their WiFi to stay in touch. I do understand satellite internet isn’t the best but, this happened even in port. Don’t offer WIFI If you can’t deliver. Just another thing someone dropped the ball on because this is a new ship that should not have happen. It was so slow nothing would load. In closing there are things one can overlook on any trip or cruise. The little annoyance certainly yes. This was not the case here. We spent a great amount of money and were taken for an expensive ride. Never Again! Buyer beware! Read Less
Sail Date May 2019
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ... Read More
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ever encountered. The Italian speciality restaurant had the best food on the boat. All the staff that we meet , from the bartenders to the room steward were professional, help-full and friendly. Now the bad . I have always wanted to visit Cuba , its on my bucket list so we decided to try viking due to its itinerary and excursions. We signed up for the one on one salsa class , well it was 12 fellow cruisers to one spanish speaking instructor . It was described as an air-conditioned studio, well it was an outside patio of a bar . On the ride over all the guide talked about was about the rich people that used to live here and how the revolution has helped the people . I went for the culture not a political rally . Second we signed on for the catamaran tour. It was a double decker boat with plastic chairs . We were also signed up for the "kitchen table " this is where we were going to shop on the island with the chef prepare the meal and have dinner . It was cancelled , we found out later that it had been cancelled since they went to Cuba . The meals in the main dining room were disappointing , they seems to not have enough staff and for the few meals we ate there we were always asking for something . This is the first time we had to eat most dinners at the buffet . I know most people do but we r foodies and actually relayed our opinion to the head chef. But the kicker was the captain decided not to go to the second port due to bad weather . We went back to our room and got on the internet and found out that this was not true. The staff told us that the have not visited that port in the last 3 cruises . We were not the only disappointed travelers , that's all people talked about at happy hour and all the next sea day . When we got back home we had an email offering that viking would give a voucher for 500 dollars for a next cruise . I call viking customer service , discussed my concerns and the fact that I consider this to be false advertising . I was put on hold . they came back with 750 each , I refused and asked for ALL my money back. Again I was placed on hold and this time I was offered 250 dollar cash if I signed a non-disclosure form , I refused I stated that why would I go on another cruise when I was lied to so many times. I explained that we cruised a lot and if we were told the truth about Cuba we would have picked another itinerary . .Nothing, so I hung up . My job now is to spread the word about viking cruises and how they treat people . Gregg Read Less
Sail Date February 2019
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future ... Read More
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think the 30% should be a cash refund not a ploy to get you to book another cruise. In addition there was a NORO outbreak , our shower door leaked and flooded the bathroom floor. Also the day trip to Havana involved 7 hours on a cramped Chinese made bus. The bus was clean but be prepared to have your knees butted against the front seat for that time. Tour guide Manny was very good though. Take something from the ship to eat for lunch because you may not want the mystery meat lunch at the state owned tourist restaurant in Havana. Went on two of the river cruises and had other problems . We are done with Viking. Read Less
Sail Date February 2019
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over ... Read More
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over the ship.. i was told to call room service... got up late one morning at went upstairs for breakfast... it was closed... nothing avail until 11:30.... crew were nice but most were new..hadnt been on board long. didnt understand english well.. espcially at the pool grill... ordered a burger that was varied from the menu , they were confused... it was our first viking and will be our last... the river may be better but we usually do river with Uniworld and after this Viking experience i dont think i would try them again... excursions were HORRIBLE. car ride in havana was good thing but 7hr bus ride was the pits... bathrooms didnt work well... Read Less
Sail Date February 2019
Ship is beautiful and staff is great but not stopping in Havana ruined the trip. Cost an extra $1600 to take a 4 hour bumpy bus ride each way for an overnight in Havana. The other excursions were also expensive for what they were. Crew ... Read More
Ship is beautiful and staff is great but not stopping in Havana ruined the trip. Cost an extra $1600 to take a 4 hour bumpy bus ride each way for an overnight in Havana. The other excursions were also expensive for what they were. Crew recommended not taking the included excursions if you wanted to see anything. Entertainment was nice especially the local acts brought on board. I would not have taken this ship if I knew ahead of time how bad and expensive the excursions would be. But again food, Cabins and staff were typical good Viking level. . I would not have taken this ship if I knew ahead of time how bad and expensive the excursions would be. But again food, Cabins and staff were typical good Viking level. That’s really all I can say. The nighttime show at the Tropicana was a highlight of the trip. Read Less
Sail Date January 2019
The cruise itself was ok. The ship is beautiful inside with tasteful decorating and furniture. The weather was beautiful considering all the hurricanes the previous weeks. The food in the general dining area, called the ‘world cafe’ ... Read More
The cruise itself was ok. The ship is beautiful inside with tasteful decorating and furniture. The weather was beautiful considering all the hurricanes the previous weeks. The food in the general dining area, called the ‘world cafe’ was very good for breakfast ,lunch and dinner. There were two specialty restaurants: the chefs table and the Italian restaurant. The chefs table I thought was decent, but we heard lots of comments on both sides of the table. We had two nights booked for the chefs table, but chose to eat there only one time. The Italian restaurant was definitely lacking. I received a nine oz. steak that was basically marbled fat. When they asked me why I didn’t eat the steak I showed them how it was marbled with fat. We ended up that night again at the world cafe. The entertainers were very good, but entertainment overall was lacking. This was a circle the Caribbean cruise with short tours included. Most of the tours were just not very good. On one tour the bus driver backed into the bus behind us causing all passengers to be moved to other busses. The worst decision we made, only day two on the ship, was to pre-book for a future cruise from Bergen to Stockholm. The pre-booking employee was very nice, but mislead us regarding the cancellation policy. She assured my wife and I that the deposit was fully refundable up to 120 days prior to the cruise, including insurance. She said this at least three times. We thought this was the same as Princess which we’ve sailed with many times. Never a problem. A week after we got home we decided to cancel as it conflicted with other family plans. We then found out that they would not refund the insurance. We were shocked that we had been lied to. A supervisor referred us to page 2 where the small print cancellation policy is. Keep in mind you never get this from the pre-cruise employee until they charge your card and then generate the paperwork. We were told there is no path to resolution. It’s their policy. They keep our $1400 and basically told us too bad. As a warning to all reading our story be very careful when booking with this company and don’t believe everything they say. Unfortunately, we were too trusting. Read Less
Sail Date October 2018
This was our first Viking cruise. We cruise about 5-6 weeks a year and usually cruise Celebrity but have also enjoyed Royal Caribbean. For a change of pace and because the reviews were good, we decided to give Viking Ocean a try. We booked ... Read More
This was our first Viking cruise. We cruise about 5-6 weeks a year and usually cruise Celebrity but have also enjoyed Royal Caribbean. For a change of pace and because the reviews were good, we decided to give Viking Ocean a try. We booked the 14 night "In the Wake of Vikings" cruise from Bergen to Montreal. Well, let's just say we're not drinking the Viking Ocean Kool-Aid. We do not see the value in Viking compared to the price. The reason for my low rating is based on many things. First, (but not the primary reason) we missed 4 out of 8 ports! And the ONLY reason we chose this cruise is because we had not been to 6 of the 8 ports. We missed 4 of the 6. The first missed port was understandable due to (somewhat) rough seas. But the following day the Captain announced that he was cancelling 3 ports towards the end of the cruise because there was a forecast of bad weather later on. Well, as it turns out, there was no bad weather later on. In fact, we had surprisingly calm weather for that sea. I just think that decision was made way too hasty. Note: Viking did offer a partial credit voucher to be used on a future cruise. So, guess what happens when you cancel 4 ports?? You end up with 4 EXTRA sea days! WHICH, on any other cruise line wouldn't be so bad. We actually love sea days on Celebrity, Royal Caribbean and even Princess. But on Viking, there is NOTHING to do! There's virtually no evening entertainment (and no I don't count the "classical trio" as entertainment night after night). There's no casino, no shows, and much less space to hang out in. What they do have, is lectures. Lots and lots of lectures. And I know a lot of people love educational lectures and in fact I would still recommend Viking if that's what you're into, but there has to be more than that imo. Another reason we didn't like Viking, and I know this only applies to a small minority of cruisers, is the suite. We paid more for our Explorer Suite (ES1) on Viking that we paid for ANY of our Penthouse Suites on Celebrity or Royal Suites on RCL. It was a joke. We were at the very front of the ship, and although there was a balcony out there, we weren't allowed to use most it. We only had use of the side balcony and none of the front. So much for the great views. The size of the Viking Explorer suite was half the size of the Celebrity Penthouse suite but the worse part was that there are no valuable perks for the upper suites. No drink package, no concierge, no butler, no prepaid gratuities. As far as dining, on a smaller ship, well, there are smaller choices. Not near as much variety. The quality was on par with Princess but not with Celebrity. The "included" excursions were all either walking tours or bus tours which are only fine if there's not much to see in the port. We took a few but in most ports we had to pay for optional tours to really explore a port. So basically, if we had purchased a smaller cabin I don't think we would have been as disappointed. But don't waste your money (6 times as much) on an Explorer Suite. Read Less
Sail Date September 2018
We booked this cruise in November 2016, primarily for the itinerary and small ship and also took the option of the Iceland pre-cruise extension and looked forward to it for 2 years. It was expensive but having cruised before on upper ... Read More
We booked this cruise in November 2016, primarily for the itinerary and small ship and also took the option of the Iceland pre-cruise extension and looked forward to it for 2 years. It was expensive but having cruised before on upper premium and middle market lines we felt that that the inclusions of wifi, included wines and beer and some tours were worth it. Booking from New Zealand meant we had to pay in Australian dollars, unlike other lines, which left the currency risk with us. At our first touch point with Viking there was no-one to at the notified transfer point at Reykjavik Airport. We were at the place our documents told us to be and after 20 minutes I smelled a rat and took photos of where we were and the airport clock. The only contact phone number we had was for the pre-cruise hotel and they were disinterested. Eventually we were given the number of the local agents who, after a long time on the phone (at 3 bucks a minute), arranged a van to the hotel - had we had to do this ourselves a cab would have been USD150. It later transpired that Viking had not loaded our inbound flights into their system so while they knew we are coming they then virtually ignored us. The local agents went from uninterested to aggressive when we complained and told us we must have been in the wrong place and at the wrong time. Photographic evidence refuted this but to no avail. One female Viking agent turned out to be one of the tour guides and had a face like a dropped pie whenever she saw us. No tip for you! The hotel provided was the Grand Hotel Reykjavik. The promo information from Viking stated we would be accommodated in a Hilton or Hilton equivalent but this was no Hilton! It was 3 star at best with slow and unfriendly staff. A lot of our fellow passengers had flown in from the US, arrived at 6am and were told that check in opened at 2pm and to leave until then. Considering the cost of this trip, this was unacceptable - several elderly and exhausted passengers were on the verge of tears at being dumped for 6 hours in a hotel lobby after flying all night. The included Golden Circle tour was interesting with tours of geysers,Thingvellir National Park, the Gullfoss falls, Kerid Crater and many panoramic views of volcanoes and glaciers. Our guide, fortunately, was not the pie lady. The next day we went to the Blue Lagoon which was fun and then on a city tour. An early check out and transfer took us to the airport the next day and we flew Icelandair to Stockholm to board the Viking Star The arrival staff at Stockholm were efficient and we were swiftly transferred to the Viking Star. Boarding was efficient and a glass of champagne and a cool towel were offered one embarkation - a nice touch. The ship was beautiful on first impression and our deluxe verandah stateroom was spacious and nicely appointed with the best bathroom we have seen at sea (and even in some hotels). Our stateroom attendants were fantastic and we were greeted by name from the first day. The room was always made-up - we came back from breakfast after 45 minus to find it cleaned and made up - witchcraft we assume was involved. We found some jarring touches though - the terrace behind the buffet had potted rosemary plants on the tables - 50% of these were dead and dried up. We also noted drooping wires in some public spaces secured with electrician’s tape and the pool area smelled bad - chemicals and something else undefined but unpleasant. The included wifi was so slow that we gave up on it and used the wifi available onshore. In Aalborg, Denmark the weather was sunny and the temperature was 25C. With an onboard time of 1pm the restaurants were crowded, so we ate lunch in the very crowded pool deck. The much vaunted opening roof on the pool deck remained closed and temperatures soared - easily into the high 30’s and very uncomfortable. Many people complained to the waiters who tried to do something but to no avail. In most ports we took advantage of the included tours, which mainly consisted of a bus ride around the city, a bit of a walk around, an hour of free time and a transfer back to the port. These were mostly fine if uninspired. We were trapped in St Petersburg due to high winds and had to cancel the scheduled stop in Gdansk. Because of Russian visa restrictions we had to stay on the ship while it was trapped though Viking organised a couple of paid trips - none of these were interesting and we thought that Viking’s contingency plans should have included what to do if the ship couldn’t leave. Other ships that were due to call into St Petersburg couldn’t get in so there would have been plenty of other tour options available. Other paid tours we went on were high quality and good value compared to some of the other lines we’ve sailed on. Where Viking lost us as future passengers was the food. The wait staff were disorganised and slow - it was faster to go to the bar to get a drink than wait for a wine waiter to come to our table, though we noticed a marked improvement halfway through the cruise when a new maitre d’ took over the World Cafe. We saw a few sharp comments from him and shall we say motivation looked like it had increased. One wine waiter who had been uninspired before this, appeared with a bottle every time we took a sip - from sublime to ridiculous. The food in general was not good. The buffet was okay but uninspired.We noted every night that there were overcooked steamed broccoli, carrots and cauliflower as a vegetable option and these appeared in the Restaurant as sides. Salads had nice names, but were often warm and wilted which made the dressings slimy and unappetising. The desserts in the buffet were all cold with no hot option as seen on other lines. The stand out offerings were crab legs and shrimp in the World Cafe though man does not live on seafood alone. The breakfast buffet was acceptable but by the end of the cruise had become very “samey”. Dishes prepared on demand at the buffet, such as steak, Caesar salad or eggs Benedict were very good. Manfredis Italian restaurant was not a patch on the competition we’ve sailed on, the Restaurant suffered with the same wait staff malady as the buffet and the Chef’s Table was execrable. Not one of our fellow passengers we interacted with had anything good to say about it - it begs the question who Viking are trying to impress with this - their guests or themselves? A couple of standout fails. In the Restaurant I ordered a dessert of pear clafoutis. This is a golden custardy light dessert - except on Viking it was dark brown, hard and burnt - and sent back. The Chef’s Table degustation was horrible - lightly seared tuna as appetiser and barely cooked steak served on a plate with a smear of grey mushroom sauce that looked like moly grease and had all the visual appeal of that grease on a mechanic’s overalls. Thankfully there was bread on the table so we didn’t go hungry. Other lines do fine dining so much better. We should point out that the bar staff were fabulous. We had the Silver Spirits beverage package at extra cost and from day one our names and drinks were known and with generous pours. One waiter who knew we were going to be outside on the smoking area on deck on a stormy night gave us two drinks so we didn’t have to walk back while the ship was pitching and rolling. Guest relations scored a point for investigating the Reykjavik stuff up (prompted by my travel agent at home) and finding that Viking’s Sydney staff had not loaded our inbound flights causing us to be stranded at the airport. They gave us onboard credit in recompense and refunded the not insubstantial cost of making cell phone calls in Iceland. That scored point was promptly lost when we filled out the request for paid transfers from the ship to the airport on disembarkation which was slipped under the door. This form was never processed and our luggage was tagged as “own arrangements”. When we went down to guest relations to enquire a lady shrugged her shoulders and said we were on our own as the arrangements for transfers were closed. A phone call to the manager who resolved the first issue fixed that but why was it a problem in the first place? Disembarkation was rapid and easy, our bags were taken to the coach and we were swiftly transported to the airport for our own arranged flight to Oslo and London. SAS had technical problems however and virtually all of the Viking Star passengers were milling around the airport trying to find out from SAS and Viking air what was going on, particularly those with connections onto the US. So our trip ended as it started with distressed people milling about with virtually no support from Viking. We had high hopes for Viking, the itineraries, the inclusions, the beautiful small ship, all were turned to naught by amateurish and clumsy details, indifferent service in some areas and awful food. Viking charges an upper premium price but delivers a less than mid market experience. We’ll cruise again (already booked) - but not with this line. Read Less
Sail Date September 2018
LAUNDRY: Many of my fine linen items came back shrunken even though my instructions were specific about their care. FOOD: Nothing to write home about - staff had difficulty communicating in English. BUFFET: Seafood buffet had a ... Read More
LAUNDRY: Many of my fine linen items came back shrunken even though my instructions were specific about their care. FOOD: Nothing to write home about - staff had difficulty communicating in English. BUFFET: Seafood buffet had a "fishy" smell quite evident even when just passing. WINES: Overly disappointed with our "included wines" which were a simply a " red or white" PERIOD! My husband is a Sommelier and my palate is definitely educated, so I drank premium wines, but still none that I would consider as being chargeable. TOURS: The Viking tours we opted for (both paid and included) were substandard. ENTERTAINMENT: Repetitive and devoid of choices. STATEROOM: Our toilet did not work 25% of our cruise! Guest Services said many staterooms had same problem! DEMOGRAPHIC: Geriatric and inactive! POOLS Small. PRICING: At $21,466.00+ we expected much more! I sent a direct notice to Viking Headquarters, but never received a response. Read Less
Sail Date May 2018
We had gone on a previous Viking Ocean cruise and LOVED it. On that cruise we went from Bergen to Stockholm. We told all our friends how wonderful it was. This cruise was the complete opposite. Before we sailed one of the ... Read More
We had gone on a previous Viking Ocean cruise and LOVED it. On that cruise we went from Bergen to Stockholm. We told all our friends how wonderful it was. This cruise was the complete opposite. Before we sailed one of the destinations was eliminated (Tunisia) and replaced by Naples which we were already scheduled to go to prior to the cruise. So we had a week in Sorrento/Naples prior to the cruise (couldn't change due to nonrefundable plane tickets). And we were supposed to go to Naples one day on the cruise as well. So we chose not to go to Pompeii while in Naples (prior to the cruise) because we would go there with Viking. That turned out to not be true as that stop was eliminated during the cruise. Then, the other stop in Africa (Algiers) was also eliminated. One of the reasons we chose this cruise was due to the 2 stops in Africa, but neither of them actually happened. The included tour in Rome was totally worthless as it didn't provide enough free time to do anything (due to length of lines) so we just sat and waited for the bus to take us back to the cruise ship. One stop on the cruise was enjoyable - Mallorca. The others were only so-so. Entertainment on the ship was not nearly as good as the previous cruise. However, there was good selection of TV shows, but then you don't really book a cruise because of TV shows since there is plenty of that at home. Read Less
Sail Date March 2018
I chose this cruise to see the Mediterranean and explore cities. The weather was terrible. It snowed or rained almost everyday. The Barcelona tour was terrible. Couldn't understand the tour guide. Asked tour guide if we were going to ... Read More
I chose this cruise to see the Mediterranean and explore cities. The weather was terrible. It snowed or rained almost everyday. The Barcelona tour was terrible. Couldn't understand the tour guide. Asked tour guide if we were going to sagra da familia and she replied yes we will see gothic church. In fact we were taken to a gothic church but it wasn't sagar da familia. Multiple people on the bus were disappointed. Pisa was nice but you have to walk at least a mile from the bus through town to the tourist site. On the walk back an older woman fell and hit her head and artificial hip. No ambulance was called. She had to keep walking. Others opted to take a taxi ride back to the bus for 10 euros. Another day I did the optional excursion to Florence. Again another long walk from bus to town. Again another older woman fell down on the walk back to the bus hurting her ankle. No ambulance called she had to keep walking assisted by strangers. The food was mediocre. The entertainment was nothing special. Wait times in the restaurant are unbearably long. Due to rough weather our day in st. Tropez was cancelled. We spent the day cruising. No extra activities on board to pass the time. Unless you are a "drinker" you will have at best an ok time. And I didn't pay over $3000 expecting to have an ok time. I have previously taken a river cruise--it was much better. But after this I have been put off from viking and travelling for a while. Also don't get me started on the flights they schedule for you. Layovers and bad times. They are not concerned with helping you unless you pay more money. Everything is a money grab. Getting home from Rome took over 24 hours. I could of had a direct flight in 10 hours. Read Less
Sail Date February 2018
Viking hasn't been in the ocean cruise business for very long, and clearly has some issues to work out. While their ship is very nice, unfortunately some of the chosen ports of call cheapen the brand. (i.e., Trapiani should not be the ... Read More
Viking hasn't been in the ocean cruise business for very long, and clearly has some issues to work out. While their ship is very nice, unfortunately some of the chosen ports of call cheapen the brand. (i.e., Trapiani should not be the city vistied in Sicily, it should be Palermo; there are better ports than Sardinia; Algiers should be avoided, see below). But it is our experience with customer service that has sealed for us that we will not travel with Viking again. My experience with Algiers, one of the ports of call on this tour: Where to begin? As one passenger stated, "that city is like being on the set of Slumdog Millionaire." I was really looking forward to this port, which sounded exotic, but it was NOT as Viking advertises, in a myriad of ways. We started the morning with the included tour, which was supposed to take us to a number of stops. All tours required a police escort (our first indication this was not going to be like other ports) - instead of seeing any of the sites we were supposed to see, we saw ONE (the Martyrs monument, which as our guide admitted, is marred by the cell tower they have attached to the top and the "eternal" flame only lit twice per year). The rest of the time, the police led our 5 buses on a winding route through what looked like slums, with people on the street starting at us like animals in a zoo, often giving unkind gestures. Our guide said he had nothing to tell us about where we were being led, because he said he had no idea where we were or why we were in that area! Everyone was so ready to get off the sub-par bus and bewildered as to why we saw only one of the many sites we were promised, much less why Viking would bring us to this port of call at all. Based on the misrepresentation of the included tour, we had no faith that the optional tour we signed up and paid for would be as promised, so we cancelled and asked for a refund. We were told they could not give us a refund but we could call customer service upon our return to the States. Only later did we find out from a fellow passenger that the reason we had been rerouted was because of political demonstrations in the City Center. Strikes and protests had been going on for 4 months, something Viking should have known and forseen causing problems. But when we returned to the States and called Customer Service as instructed, we were given the runaround and had to go through many departments, and in the end were still denied a refund, with no explanation. Sad that we would be treated this way, especially since this was our 3rd trip with Viking. After our experience, we read several articles detailing all of the city's problems. Also, when it comes to safety, Algiers gets a 4 out of 5, with 5 being "avoid at all costs." As far as development and what it has to offer, Algeria ranks 80 out of 80 as the worst of all African countries. We were told by the Shore Excursions manager, "well we just wanted to give them a shot." This experiment should not be done on Viking passengers' dime. Read Less
Sail Date February 2018
We had the most wonderful experience aboard the Eastern Mediterranean cruise on the Sun about 2yrs ago. Things changed a lot in 2 years or from the East to Western Mediterranean. Almost a totally different company experience, the sad ... Read More
We had the most wonderful experience aboard the Eastern Mediterranean cruise on the Sun about 2yrs ago. Things changed a lot in 2 years or from the East to Western Mediterranean. Almost a totally different company experience, the sad part we introduced 2 frequent travelers with a lot of cruise ship experiences and they were really disappointed probably want return on a Viking tour. First day/night Captain asked everyone to wash hands. Pool, hot spas, sauna and other amenities closed for 3 days. No entertainment until the 5th day, by that I mean the singers, dancers and mini broadway like productions. Second day Captain again appeals to passengers to wash hands exercise sanitary precautions. Third day Captain ceased self serve in the cafeteria hoping to reduce spread and infection. Think it would have been wiser to stay in port and cancel the cruise. Just in our group of 6 passengers 3 became ill missing 2 full days, that's 50% of the group and 25% of the trip. How many really were affected??? Captain encouraged anyone who felt nausea or other symptoms to remain in their rooms, medical aides would come to them. Everyone I spoke with during and people we met on the cruise and have remained friends via social media felt that the sickness was aboard and we came to it. Why were the entertainers unavailable??Why were the pools, hot tubs, and other amenities closed?? Only sickness answers those questions. Read Less
Sail Date February 2018
Fourth Viking Cruise with good friends. This was the first non river cruise. Not as good as a river cruise. Fewer passengers on river cruise makes it easier to enjoy dining and other facilities. Restaurant facilities not as good as ... Read More
Fourth Viking Cruise with good friends. This was the first non river cruise. Not as good as a river cruise. Fewer passengers on river cruise makes it easier to enjoy dining and other facilities. Restaurant facilities not as good as river cruise restaurants. We spent two days in Barcelona before boarding ship which was a great experience. Viking employees at hotel went above board to assist in sightseeing topics. Unfortunately, we both got sick on board and spent the third, sixth and seventh day in bed. Medical staff was excellent. Ate room service food three days and we missed out on several trips and social activities on board the ship. Scheduling extra days before ship excursion in Barcelona was excellent. Got to see a lot of the city on our own with help from Viking employees at hotel our hotel. Hotel room was excellent. Due to sickness, we only saw two groups of singers on ship which were excellent. Fighting the large crowd at lunch and breakfast was tiring but the wait staff was excellent. For a cruise, Viking is an excellent company to schedule with. I just prefer the river cruises over the ocean cruise we took. Read Less
Sail Date January 2018
A few months before we travelled i had worries as all the tables for 2 had been reserved straight away on line and didn't have much success with customer services. Anyway, we arrived In Barcelona, lots of Viking staff to greet us ... Read More
A few months before we travelled i had worries as all the tables for 2 had been reserved straight away on line and didn't have much success with customer services. Anyway, we arrived In Barcelona, lots of Viking staff to greet us but also lots of standing around at the airport. When we did arrive, ship was as to be expected, very Scandanavian - different to others we have travelled on but refreshing in some ways. Cabin very plain and basic, poor quality furnishings, good cabin steward, always clean and tidy. Interactive is quite good for films / TV. Free Wifi and free pressing - that was great. The dress code of elegant casual was not enforced so the overall feeling on the ship was very scruffy - people in ripped jeans, t shirts and trainers going in to dinner. Makes the ship look and feel cheap and it was not cheap!! Entertainment on the first night was great as they brought in a Flamenco act from Barcelona, after that next to nothing, a couple of poor singing shows, dismal classical trio another dismal guitar player. New years Eve was something else, no thought whatsoever, 'PARTY' in the atrium ! 1 bar, 900 people, no additional seating brought in so nowhere to sit. People sat all over stairs and others trying to wind there way through meant falling people and spilled drinks as we were at sea to. We left to go back to our roomat 11.10 as it was so awful. When the weather was bad and people stayed on the ship there were no activities. The food was the worst I have ever had and I have done 50 + cruises over the years. The menus did not change in speciality, except for Chefs table which was a 7 course set menu. I have a fish allergy so it was certainly not the ship for me, so much raw fish, all the same in the snack/ small bites areas, same everyday, even the cookies and muffins didn't change. Same things on main restaurant menu and self service. Officers were creased and scruffy and miserable when they were seen. Bar staff miserable, a bit hit and miss there as some staff were lovely but most not so. Room service arrived cold, only tried once, breakfast room service dreadful as was self sevice so we didn't bother having any and ate on shore. Overall the experience was poor and I would never travel with Viking again. Read Less
Sail Date December 2017
We took the Viking Ocean Cruises “Iconic Western Mediterranean Barcelona to Rome” trip on their Viking Star ship from December 14-21, 2017. We have taken many river cruises with Viking and other companies and decided to try an ocean ... Read More
We took the Viking Ocean Cruises “Iconic Western Mediterranean Barcelona to Rome” trip on their Viking Star ship from December 14-21, 2017. We have taken many river cruises with Viking and other companies and decided to try an ocean cruise this time. The Viking Star is new and clean with many amenities, entertainment, good food and excellent cabin and restaurant staff. That said, this cruise had problems. First off, we could not select a specific cabin. We could not even select the side of the ship we wanted. Cabins were assigned at their California headquarters just prior to departure. I wanted the left (port) side which had a better view facing land since we were traveling east. No way. Our tickets were GTY veranda– meaning we were ‘guaranteed’ a cabin with a veranda but no level indicated. Of course we could always pay more for an upgrade once on board! We got cabin 5065 on the starboard (right) side with a view of nothing but water. Walk to the other side of the ship if you want to see anything. Given global terrorism, every time we returned to ship we had to pass through an airport-like security scanner. We were late departing Barcelona’s commercial port because other ships had priority. There was a strong wind and choppy seas but certainly nothing like the 2000 disaster film The Perfect Storm starring George Clooney about a vessel lost at sea. Along the way our overly-cautious Captain Lokling decided he could not dock Viking Star at Marseille’s natural harbour and yacht marina. Some land excursions leaving from Marseille were cancelled. He decided instead to dock further east at Toulon, home port of the French Navy Mediterranean fleet. We sailed into the harbor at Toulon in calm water under sunny skies. Then we sailed out again. Two hours later our captain finally made an announcement to passengers that he “did not like the look of it”. All remaining land excursions were now cancelled including one of the advertised “5 guided tours”. We anchored out at sea overnight. Cruise Director Jenna had nothing for us to do. Some drank; some slept; some read. Next morning we entered St. Tropez harbor and anchored offshore. Small orange tender boats were launched from Viking Star to transport us from ship to shore for our land tour. On returning, the tender boat I was in could not manage to align itself with the open entryway into the ship. Many attempts were made. The revving engines churned the sea into white froth. Then we smashed into the side of the ship breaking a front side window on the tender. Two more tries and we were finally hauled alongside by rope. Then, later that afternoon, for two hours none of the toilets on the ship would flush. We actually did dock at Monte Carlo. Those on port side of Viking Star saw the spectacular cityscape rising up the hills. Those of us on starboard saw only water. In the evening we were two hours late departing Monte Carlo – blame that pesky wind again. Our next stop was the commercial port of Livorno which is a 30-minute drive to Pisa and a 90-minute drive to Florence for those taking tours. The Captain’s Farewell Reception was held at 5:15 PM before some of the tours had returned to ship. Our last port was Civitavecchia where we disembarked for the bus drive to a hotel or airport in Rome. But before doing so, passenger’s credit cards were charged $105 US per person gratuity. No indication if this amount goes to cabin and restaurant staff or to ship’s officers as well. No indication either of any compensation to passengers for cancelled excursions and Marseille/Toulon bypass. Read Less
Sail Date December 2017
This was our first cruise and a retirement dream trip. We chose Viking because of their high ratings and the fact that most everything was included. About 5 days into a 14 day cruise my husband became very ill along with several others. ... Read More
This was our first cruise and a retirement dream trip. We chose Viking because of their high ratings and the fact that most everything was included. About 5 days into a 14 day cruise my husband became very ill along with several others. At least 2 ( that we know of) were taken off the ship,and hospitalized in the closest locations. My husband was cleared to travel home but it took about a week for him to fully recover. Two days after we got home, we got an email that went to all passengers that Legionnaires Disease was identified on this ship. No one personally called us after we made 5 visits to the ship doctor. We still never heard anything more from Viking. Be aware of this situation. My thought would be that we would have at least been given some credit toward another cruise and that a representative would have followed up on my husband's condition. I understand that they could face legal issues but, because of our situation, I would not recommend Viking to anyone. If you go, be aware of all medical situations and have a plan with your family if Viking leaves you in a foreign hospital. I have kept all medical papers and am in the process of,dealing with insurance companies. Read Less
Sail Date October 2017
Ship is beautiful, cabins well maintained and serviced by friendly and efficient staff. Tours are very well organized and set so that you know what tours you are scheduled for before setting sail. Food is one of the most important ... Read More
Ship is beautiful, cabins well maintained and serviced by friendly and efficient staff. Tours are very well organized and set so that you know what tours you are scheduled for before setting sail. Food is one of the most important attributes of a great cruise. Viking has failed to deliver in the main dining room, specialty restaurants and the buffet. Classic dishes were poorly made. Often got cold and pre-made dishes. Sparse attention payed to local cuisine. Wait and service staff spottily trained. Management tried hard to make up for these deficiencies, but only partly succeeded. No plan B for unexpected weather - related conditions that prevent porting. An extra day at sea is not the answer. There appeared to be an opportunity to port, but it was not taken. We have sailed with another line and when this has occurred, there was a plan B. There was a great pianist and a good trio on board as well as a very good series of lectures. The staged entertainment that we saw was ok. Read Less
Sail Date October 2017
This was our 5th cruise, 3rd with Viking. This was the best boat we've been on, but Viking continues to be plagued with problems. Embarkation was very smooth, as was disembarkation when we finished. Dining: It was extremely ... Read More
This was our 5th cruise, 3rd with Viking. This was the best boat we've been on, but Viking continues to be plagued with problems. Embarkation was very smooth, as was disembarkation when we finished. Dining: It was extremely difficult to make restaurant reservations ahead of the cruise, with a limit of 1 reservation per restaurant. That didn't get any better when we boarded...one of the staff members took all our requests, said he'd leave us a message confirming them, and then did absolutely nothing about it. The main dining restaurant (The Restaurant) doesn't open for breakfast until 8am, much too late for early morning shore excursions. And you can't just go in and find a table — get in the line and let them seat you! I have no idea why on earth they need to know your cabin number for a meal...it's all included! It just slows the whole process down, and I would not recommend going there at all for breakfast. They aren't even open for lunch. Dinners there were decent. The one day we ordered room service, they showed up with stuff we didn't order, and were missing stuff we did order. Not good. Shore Excursions: In this area, Viking gets an EPIC FAIL. Viking's cruises are plagued with old, infirm, and obese people who simply cannot walk comfortably around a town or city. So every single excursion you take will have several people who are limping along telling the guide to slow down, etc. It drove us nuts. Even on the St. Petersburg Hermitage Museum excursion, which was rated by Viking as "Demanding", we had 8-10 people in our group who could barely climb stairs. This aspect ruined most of the shore excursions for us. Local Guides: they weren't as good as we've had in the past. 2 of them gave us incorrect info about the location of shuttle buses back to the ship, leading to some anxious moments. Tipping: As usual, you need to constantly be looking to ensure you've got 5 Euros or 10 Krone or whatever, to tip the bus drivers and guides. Viking advertises itself as "all inclusive" but it isn't. Those tips and the daily "tip" that they automatically add to your stateroom bill add up. Viking needs to adopt the Scenic Cruises model — get on board and put your wallet in your safe...no tipping needed, it's truly all inclusive. That includes the beer you have after returning from an excursion at 3pm — on Viking, it'll cost you $8 but on Scenic it's all included. One of our shore excursions (Flam Railway) returned too late so we missed our afternoon excursion, despite Viking's schedule showing them as do-able. And on that excursion, our guide neglected to tell us that we'd be getting lunch. So I bought a couple sandwiches and sweet rolls on the train — for about $40 CDN — only to subsequently discover that they were giving us lunch at the end of the train ride. Staff: All the staff, with the exception of the ship's security officer, were friendly and helpful. We got very rude and aggressive treatment from the ship's security officer when we tried to join a shorter line re-boarding the boat after Berlin. I explained that we were just trying to help speed things up, but we were ordered to get back into our original line (now at the very end of the line). So about 40-50 people had to wait an additional 10 minutes to clear security when the other shorter line cleared, but Mr. Gestapo refused to let anyone go to that line. After a very long day, that finished us...we'll find another cruise line in future. Staterooms: Wonderful. This was the best boat we've been on. The rooms were very quiet compared to any other ship we've been on — you couldn't even hear your neighbouring rooms flush a toilet, or their TV. Comfortable king-sized bed, and plenty of room in the shower. Other: the ship had lots of nice lounges and areas to go have a coffee, read a book, play cards, have a drink, etc. The spa didn't meet my wife's simple needs — a gel fill for her nails. They don't do gel nails, which is ridiculous, as nearly every nail salon in Canada or the USA does. So they proposed to remove her gel nails in one session ($$$) and then put nail polish on her natural nails (um...NO) in another session ($$$). Another EPIC FAIL. Entertainment: we don't go on cruises to see the entertainment. But feedback from our travelling companions led us to believe that the entertainment on Viking Star was very middle class. Port Talks & Info Sessions: a few of these were very educational and entertaining. But the Port Talks (about next day's port) were held at 6:45 PM, right in the middle of the dinner hour! Another questionable judgement by Viking. All in all, I doubt seriously we'll be back on a Viking cruise. These same problems come up again and again with them, and it's time to move on. Our experience with Scenic Cruises was that they have the same boats, service, etc as Viking, but you don't have to bother with all the tipping as it's pre-paid...well worth the extra few bucks. Read Less
Sail Date August 2017
We chose this cruise because of the itinerary and also as we had enjoyed a previous Viking river cruise. Unfortunately this cruise did not live up to expectations. To start with the captain had hit the flood gates coming through the River ... Read More
We chose this cruise because of the itinerary and also as we had enjoyed a previous Viking river cruise. Unfortunately this cruise did not live up to expectations. To start with the captain had hit the flood gates coming through the River Thames and damaged an engine which could not be fixed until we reached Bergen. This slowed us down considerably so in some ports our times were shortened. The ship itself was actually very nice to look at and decorated well but this cruise was totally lacking in energy. It felt soulless. The entertainment was not up to standard and very repetitive and the food average and very bland. All of the ports were very nice but unfortunately most of the "included" shore excursions that we went on were very boring with most of the time being spent on the coach. Our balcony cabin was smaller than on other cruise lines with not enough storage space but the bathroom was very nice with a heated floor and the bed was very comfortable. The saving grace was the fantastic crew who were so friendly, fun and went out of their way to give superb service, Overall a very disappointing experience and I will not cruise Viking Ocean again as we have sailed on much more enjoyable cruise lines in all price categories. Read Less
Sail Date June 2017
Very Bored. No Entertainment was not worth the time watching.only one show was good.Wait staff was Wonderful and friendly .Diner was the most Pleasant part of the trip "into the Midnight Sun." The Port that we wanted to see the ... Read More
Very Bored. No Entertainment was not worth the time watching.only one show was good.Wait staff was Wonderful and friendly .Diner was the most Pleasant part of the trip "into the Midnight Sun." The Port that we wanted to see the Capt.Did not stop.Wanted to see the tundra.Said it was to dangerous.Well he it the pilings in the middle to the Thames (London)River clear and Sunny!Put a Big scrape on the side of the ship and Rocked it.This trip I would not recommend .big a book and Read or watch the Reruns of Movies we have already seen. Didn't get our Money's worth by not seeing Hav.port at top of Norway and that was suppose to be the Main attraction. We have done sever River Cruises with them and was Satisfied . They are also not Handicapped friendly hard for older people to get on and off and walk the length of the pier. Step too high to get on the excursion Bus. Think we will cancel our next cruise we have booked.Just read the reviews and it doesn't get any better. Read Less
Sail Date June 2017
We were so looking forward to sailing on one of the new Viking Ocean cruise ships. We were sorely disappointed! We have been sailing for over 25 years and have close to 1,000 days at sea. This was the second from the worst cruise we ... Read More
We were so looking forward to sailing on one of the new Viking Ocean cruise ships. We were sorely disappointed! We have been sailing for over 25 years and have close to 1,000 days at sea. This was the second from the worst cruise we have ever taken! We were in an Explorer Suite, only the Owner's suite is larger! The ceilings were only 7 feet 3 inches in height. There was no storage space in our cabin, even in the walk in closet! Even the restaurant's had only 9 feet ceilings and were crammed with tables! Their marketing information leads you to believe that there is a stocked mini-bar in the room, which there isn't! Unless you call 2 inexpensive beers and 4 little bottles of spirits for 2 people. And, if you want any wine, you have to pay for it! And, let's discuss the wine. The included wine for lunch and dinner is undrinkable! The "premium" wine is anything but premium. If you are used to sailing on one of the luxury ships, don't even think about Viking Ocean. If you like nice wine, again don't think about sailing on Viking Ocean. Based on the price of this cruise you would think that it would be a luxury experience and it was anything but. Very poor value for our money! Not deserving of the awards that they have been given. Read Less
Sail Date January 2017
We chose this Cruise for its Itinerary of 8 counties in Scandinavia along with initial reviews of Viking Stars first year at sea. In 2015 we cruised on CRYSTAL SERENITY from Istanbul to Venice so it was our benchmark vs Viking Star. ... Read More
We chose this Cruise for its Itinerary of 8 counties in Scandinavia along with initial reviews of Viking Stars first year at sea. In 2015 we cruised on CRYSTAL SERENITY from Istanbul to Venice so it was our benchmark vs Viking Star. Let me start with the positives ,Embarkation was seamless,with Viking Star staff having my tagged bags on their way before I payed taxi. Like Crystal they greeted with champagne and sent you for lunch but in their case it was the buffet World Grille vs the Crystal's beautiful dining room.First impressions are important. i can't say enough about House keeping ,they were very helpful,friendly and always addressed you by name.This also applies to the lounge staff. Having said that, i must turn to the reasons i can NOT RECOMMEND VIKING!!!! Two of the examples I will give are as follows, Unlike Crystal Viking does not have a true all inclusive program,they nickel and dime you at every turn.On my first day i noted in the room a sheet advertising a new beverage program which for $209.00 pp covered drinks of $6 max. As I am not a drinker this program was superior to their silver program or so i thought!! I signed up for it then when reviewing our account on the tv found drinks were being charged for my wife that should have been free. I made a call to GUEST SERVICES, the woman was short and told me she would call back in an hour. Two hours later i called again to be told she is off duty, i repeated my issue and again was told i would receive a call back in an hour....again no call. At 830 pm I was left a message that charges were legitimate . The next morning i went down to guest service and asked for the manager, she was also short to me and clinged to that they did call back at 8 pm...wow, she went on to say the charges were accurate. When I asked for my money back for the program she changed her tune and looked in detail at the charges and found I was correct,promised to fix it that night. I was ok with that but i told her they are missing a major point , that being their poor communication to the customer....after all they are called GUEST SERVICES !!!! i DID NOT WANT TO BE DOING THIS MY ENTIRE TRIP ., but I did, it took 4 days each in every day checking and calling....NO EXCUSE.....not to mention their are no mixed drinks for 6$, beer and wine only. The day I returned Viking announced the option to free beverages or gratuities. DAH......Management has issues. Then disembarkation approached and they put out instructions to guests to put bags out one full night before they actually needed to be put in the hallways, I had to call GUEST services again...they knew nothing about it. My wife spoke to housekeeping and their management looked at letter and quickly told her to withdraw all letters from rooms !!! Food was mediocre at best, entertainment terrible, Dinners rushed as all course needed to be ordered at once. Restaurant seating staff was rude calling out your room number as you approached from 30 ft. Chastised me for shorts at BREAKFAST,guess I was supposed to change twice before a tour! Although we were not one of the many travelers impacted by Vikings Air connections issues in Iceland, it was the talk of the ship, passengers stranded in Iceland airport with no Viking rep or pick up for hours...boy were they mad. I could go on and on but I would like to spare others wasting time on Viking Ocean they are not ready Read Less
Sail Date May 2016
We chose this cruise because there were stops in Spain and Portugal, but two of these stops were cancelled and we did not know that until it was too late to get a full refund. We enjoyed the ship, but there were too many days at sea with ... Read More
We chose this cruise because there were stops in Spain and Portugal, but two of these stops were cancelled and we did not know that until it was too late to get a full refund. We enjoyed the ship, but there were too many days at sea with nothing to do on board. Then we got stuck in Bordeaux due to shipboard illness, so we missed the shore excursions which we planned for London. Also, the spa and fitness rooms were closed so the available activities were even less.We booked our air reservations through Viking and they were completely messed up on our return home causing us to stand in lines for eight hours in London trying to rebook air and eventually had to spend the night there. It was a nightmare. Viking provided no assistance for their errors. Viking did compensate us with $500 toward another cruise, but that was a drop in the bucket in comparison to the inconveniences we encountered. Read Less
Sail Date April 2016
Viking Star Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.7
Entertainment 3.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.3
Family 1.0 4.3
Shore Excursion 4.0 4.2
Enrichment 4.0 4.3
Service 5.0 4.8
Value For Money 5.0 4.4

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