7 Helpful Votes
Sail Date: February 2019
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ... Read More
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ever encountered. The Italian speciality restaurant had the best food on the boat. All the staff that we meet , from the bartenders to the room steward were professional, help-full and friendly. Now the bad . I have always wanted to visit Cuba , its on my bucket list so we decided to try viking due to its itinerary and excursions. We signed up for the one on one salsa class , well it was 12 fellow cruisers to one spanish speaking instructor . It was described as an air-conditioned studio, well it was an outside patio of a bar . On the ride over all the guide talked about was about the rich people that used to live here and how the revolution has helped the people . I went for the culture not a political rally . Second we signed on for the catamaran tour. It was a double decker boat with plastic chairs . We were also signed up for the "kitchen table " this is where we were going to shop on the island with the chef prepare the meal and have dinner . It was cancelled , we found out later that it had been cancelled since they went to Cuba . The meals in the main dining room were disappointing , they seems to not have enough staff and for the few meals we ate there we were always asking for something . This is the first time we had to eat most dinners at the buffet . I know most people do but we r foodies and actually relayed our opinion to the head chef. But the kicker was the captain decided not to go to the second port due to bad weather . We went back to our room and got on the internet and found out that this was not true. The staff told us that the have not visited that port in the last 3 cruises . We were not the only disappointed travelers , that's all people talked about at happy hour and all the next sea day . When we got back home we had an email offering that viking would give a voucher for 500 dollars for a next cruise . I call viking customer service , discussed my concerns and the fact that I consider this to be false advertising . I was put on hold . they came back with 750 each , I refused and asked for ALL my money back. Again I was placed on hold and this time I was offered 250 dollar cash if I signed a non-disclosure form , I refused I stated that why would I go on another cruise when I was lied to so many times. I explained that we cruised a lot and if we were told the truth about Cuba we would have picked another itinerary . .Nothing, so I hung up . My job now is to spread the word about viking cruises and how they treat people . Gregg Read Less
10 Helpful Votes
Sail Date: February 2019
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future ... Read More
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think the 30% should be a cash refund not a ploy to get you to book another cruise. In addition there was a NORO outbreak , our shower door leaked and flooded the bathroom floor. Also the day trip to Havana involved 7 hours on a cramped Chinese made bus. The bus was clean but be prepared to have your knees butted against the front seat for that time. Tour guide Manny was very good though. Take something from the ship to eat for lunch because you may not want the mystery meat lunch at the state owned tourist restaurant in Havana. Went on two of the river cruises and had other problems . We are done with Viking. Read Less
5 Helpful Votes
Sail Date: February 2019
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over ... Read More
food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over the ship.. i was told to call room service... got up late one morning at went upstairs for breakfast... it was closed... nothing avail until 11:30.... crew were nice but most were new..hadnt been on board long. didnt understand english well.. espcially at the pool grill... ordered a burger that was varied from the menu , they were confused... it was our first viking and will be our last... the river may be better but we usually do river with Uniworld and after this Viking experience i dont think i would try them again... excursions were HORRIBLE. car ride in havana was good thing but 7hr bus ride was the pits... bathrooms didnt work well... Read Less
4 Helpful Votes
Sail Date: October 2018
The cruise itself was ok. The ship is beautiful inside with tasteful decorating and furniture. The weather was beautiful considering all the hurricanes the previous weeks. The food in the general dining area, called the ‘world cafe’ ... Read More
The cruise itself was ok. The ship is beautiful inside with tasteful decorating and furniture. The weather was beautiful considering all the hurricanes the previous weeks. The food in the general dining area, called the ‘world cafe’ was very good for breakfast ,lunch and dinner. There were two specialty restaurants: the chefs table and the Italian restaurant. The chefs table I thought was decent, but we heard lots of comments on both sides of the table. We had two nights booked for the chefs table, but chose to eat there only one time. The Italian restaurant was definitely lacking. I received a nine oz. steak that was basically marbled fat. When they asked me why I didn’t eat the steak I showed them how it was marbled with fat. We ended up that night again at the world cafe. The entertainers were very good, but entertainment overall was lacking. This was a circle the Caribbean cruise with short tours included. Most of the tours were just not very good. On one tour the bus driver backed into the bus behind us causing all passengers to be moved to other busses. The worst decision we made, only day two on the ship, was to pre-book for a future cruise from Bergen to Stockholm. The pre-booking employee was very nice, but mislead us regarding the cancellation policy. She assured my wife and I that the deposit was fully refundable up to 120 days prior to the cruise, including insurance. She said this at least three times. We thought this was the same as Princess which we’ve sailed with many times. Never a problem. A week after we got home we decided to cancel as it conflicted with other family plans. We then found out that they would not refund the insurance. We were shocked that we had been lied to. A supervisor referred us to page 2 where the small print cancellation policy is. Keep in mind you never get this from the pre-cruise employee until they charge your card and then generate the paperwork. We were told there is no path to resolution. It’s their policy. They keep our $1400 and basically told us too bad. As a warning to all reading our story be very careful when booking with this company and don’t believe everything they say. Unfortunately, we were too trusting. Read Less
6 Helpful Votes
Sail Date: September 2018
This was our first Viking cruise. We cruise about 5-6 weeks a year and usually cruise Celebrity but have also enjoyed Royal Caribbean. For a change of pace and because the reviews were good, we decided to give Viking Ocean a try. We booked ... Read More
This was our first Viking cruise. We cruise about 5-6 weeks a year and usually cruise Celebrity but have also enjoyed Royal Caribbean. For a change of pace and because the reviews were good, we decided to give Viking Ocean a try. We booked the 14 night "In the Wake of Vikings" cruise from Bergen to Montreal. Well, let's just say we're not drinking the Viking Ocean Kool-Aid. We do not see the value in Viking compared to the price. The reason for my low rating is based on many things. First, (but not the primary reason) we missed 4 out of 8 ports! And the ONLY reason we chose this cruise is because we had not been to 6 of the 8 ports. We missed 4 of the 6. The first missed port was understandable due to (somewhat) rough seas. But the following day the Captain announced that he was cancelling 3 ports towards the end of the cruise because there was a forecast of bad weather later on. Well, as it turns out, there was no bad weather later on. In fact, we had surprisingly calm weather for that sea. I just think that decision was made way too hasty. Note: Viking did offer a partial credit voucher to be used on a future cruise. So, guess what happens when you cancel 4 ports?? You end up with 4 EXTRA sea days! WHICH, on any other cruise line wouldn't be so bad. We actually love sea days on Celebrity, Royal Caribbean and even Princess. But on Viking, there is NOTHING to do! There's virtually no evening entertainment (and no I don't count the "classical trio" as entertainment night after night). There's no casino, no shows, and much less space to hang out in. What they do have, is lectures. Lots and lots of lectures. And I know a lot of people love educational lectures and in fact I would still recommend Viking if that's what you're into, but there has to be more than that imo. Another reason we didn't like Viking, and I know this only applies to a small minority of cruisers, is the suite. We paid more for our Explorer Suite (ES1) on Viking that we paid for ANY of our Penthouse Suites on Celebrity or Royal Suites on RCL. It was a joke. We were at the very front of the ship, and although there was a balcony out there, we weren't allowed to use most it. We only had use of the side balcony and none of the front. So much for the great views. The size of the Viking Explorer suite was half the size of the Celebrity Penthouse suite but the worse part was that there are no valuable perks for the upper suites. No drink package, no concierge, no butler, no prepaid gratuities. As far as dining, on a smaller ship, well, there are smaller choices. Not near as much variety. The quality was on par with Princess but not with Celebrity. The "included" excursions were all either walking tours or bus tours which are only fine if there's not much to see in the port. We took a few but in most ports we had to pay for optional tours to really explore a port. So basically, if we had purchased a smaller cabin I don't think we would have been as disappointed. But don't waste your money (6 times as much) on an Explorer Suite. Read Less
2 Helpful Votes
Sail Date: September 2018
We booked this cruise in November 2016, primarily for the itinerary and small ship and also took the option of the Iceland pre-cruise extension and looked forward to it for 2 years. It was expensive but having cruised before on upper ... Read More
We booked this cruise in November 2016, primarily for the itinerary and small ship and also took the option of the Iceland pre-cruise extension and looked forward to it for 2 years. It was expensive but having cruised before on upper premium and middle market lines we felt that that the inclusions of wifi, included wines and beer and some tours were worth it. Booking from New Zealand meant we had to pay in Australian dollars, unlike other lines, which left the currency risk with us. At our first touch point with Viking there was no-one to at the notified transfer point at Reykjavik Airport. We were at the place our documents told us to be and after 20 minutes I smelled a rat and took photos of where we were and the airport clock. The only contact phone number we had was for the pre-cruise hotel and they were disinterested. Eventually we were given the number of the local agents who, after a long time on the phone (at 3 bucks a minute), arranged a van to the hotel - had we had to do this ourselves a cab would have been USD150. It later transpired that Viking had not loaded our inbound flights into their system so while they knew we are coming they then virtually ignored us. The local agents went from uninterested to aggressive when we complained and told us we must have been in the wrong place and at the wrong time. Photographic evidence refuted this but to no avail. One female Viking agent turned out to be one of the tour guides and had a face like a dropped pie whenever she saw us. No tip for you! The hotel provided was the Grand Hotel Reykjavik. The promo information from Viking stated we would be accommodated in a Hilton or Hilton equivalent but this was no Hilton! It was 3 star at best with slow and unfriendly staff. A lot of our fellow passengers had flown in from the US, arrived at 6am and were told that check in opened at 2pm and to leave until then. Considering the cost of this trip, this was unacceptable - several elderly and exhausted passengers were on the verge of tears at being dumped for 6 hours in a hotel lobby after flying all night. The included Golden Circle tour was interesting with tours of geysers,Thingvellir National Park, the Gullfoss falls, Kerid Crater and many panoramic views of volcanoes and glaciers. Our guide, fortunately, was not the pie lady. The next day we went to the Blue Lagoon which was fun and then on a city tour. An early check out and transfer took us to the airport the next day and we flew Icelandair to Stockholm to board the Viking Star The arrival staff at Stockholm were efficient and we were swiftly transferred to the Viking Star. Boarding was efficient and a glass of champagne and a cool towel were offered one embarkation - a nice touch. The ship was beautiful on first impression and our deluxe verandah stateroom was spacious and nicely appointed with the best bathroom we have seen at sea (and even in some hotels). Our stateroom attendants were fantastic and we were greeted by name from the first day. The room was always made-up - we came back from breakfast after 45 minus to find it cleaned and made up - witchcraft we assume was involved. We found some jarring touches though - the terrace behind the buffet had potted rosemary plants on the tables - 50% of these were dead and dried up. We also noted drooping wires in some public spaces secured with electrician’s tape and the pool area smelled bad - chemicals and something else undefined but unpleasant. The included wifi was so slow that we gave up on it and used the wifi available onshore. In Aalborg, Denmark the weather was sunny and the temperature was 25C. With an onboard time of 1pm the restaurants were crowded, so we ate lunch in the very crowded pool deck. The much vaunted opening roof on the pool deck remained closed and temperatures soared - easily into the high 30’s and very uncomfortable. Many people complained to the waiters who tried to do something but to no avail. In most ports we took advantage of the included tours, which mainly consisted of a bus ride around the city, a bit of a walk around, an hour of free time and a transfer back to the port. These were mostly fine if uninspired. We were trapped in St Petersburg due to high winds and had to cancel the scheduled stop in Gdansk. Because of Russian visa restrictions we had to stay on the ship while it was trapped though Viking organised a couple of paid trips - none of these were interesting and we thought that Viking’s contingency plans should have included what to do if the ship couldn’t leave. Other ships that were due to call into St Petersburg couldn’t get in so there would have been plenty of other tour options available. Other paid tours we went on were high quality and good value compared to some of the other lines we’ve sailed on. Where Viking lost us as future passengers was the food. The wait staff were disorganised and slow - it was faster to go to the bar to get a drink than wait for a wine waiter to come to our table, though we noticed a marked improvement halfway through the cruise when a new maitre d’ took over the World Cafe. We saw a few sharp comments from him and shall we say motivation looked like it had increased. One wine waiter who had been uninspired before this, appeared with a bottle every time we took a sip - from sublime to ridiculous. The food in general was not good. The buffet was okay but uninspired.We noted every night that there were overcooked steamed broccoli, carrots and cauliflower as a vegetable option and these appeared in the Restaurant as sides. Salads had nice names, but were often warm and wilted which made the dressings slimy and unappetising. The desserts in the buffet were all cold with no hot option as seen on other lines. The stand out offerings were crab legs and shrimp in the World Cafe though man does not live on seafood alone. The breakfast buffet was acceptable but by the end of the cruise had become very “samey”. Dishes prepared on demand at the buffet, such as steak, Caesar salad or eggs Benedict were very good. Manfredis Italian restaurant was not a patch on the competition we’ve sailed on, the Restaurant suffered with the same wait staff malady as the buffet and the Chef’s Table was execrable. Not one of our fellow passengers we interacted with had anything good to say about it - it begs the question who Viking are trying to impress with this - their guests or themselves? A couple of standout fails. In the Restaurant I ordered a dessert of pear clafoutis. This is a golden custardy light dessert - except on Viking it was dark brown, hard and burnt - and sent back. The Chef’s Table degustation was horrible - lightly seared tuna as appetiser and barely cooked steak served on a plate with a smear of grey mushroom sauce that looked like moly grease and had all the visual appeal of that grease on a mechanic’s overalls. Thankfully there was bread on the table so we didn’t go hungry. Other lines do fine dining so much better. We should point out that the bar staff were fabulous. We had the Silver Spirits beverage package at extra cost and from day one our names and drinks were known and with generous pours. One waiter who knew we were going to be outside on the smoking area on deck on a stormy night gave us two drinks so we didn’t have to walk back while the ship was pitching and rolling. Guest relations scored a point for investigating the Reykjavik stuff up (prompted by my travel agent at home) and finding that Viking’s Sydney staff had not loaded our inbound flights causing us to be stranded at the airport. They gave us onboard credit in recompense and refunded the not insubstantial cost of making cell phone calls in Iceland. That scored point was promptly lost when we filled out the request for paid transfers from the ship to the airport on disembarkation which was slipped under the door. This form was never processed and our luggage was tagged as “own arrangements”. When we went down to guest relations to enquire a lady shrugged her shoulders and said we were on our own as the arrangements for transfers were closed. A phone call to the manager who resolved the first issue fixed that but why was it a problem in the first place? Disembarkation was rapid and easy, our bags were taken to the coach and we were swiftly transported to the airport for our own arranged flight to Oslo and London. SAS had technical problems however and virtually all of the Viking Star passengers were milling around the airport trying to find out from SAS and Viking air what was going on, particularly those with connections onto the US. So our trip ended as it started with distressed people milling about with virtually no support from Viking. We had high hopes for Viking, the itineraries, the inclusions, the beautiful small ship, all were turned to naught by amateurish and clumsy details, indifferent service in some areas and awful food. Viking charges an upper premium price but delivers a less than mid market experience. We’ll cruise again (already booked) - but not with this line. Read Less
7 Helpful Votes
Sail Date: May 2018
LAUNDRY: Many of my fine linen items came back shrunken even though my instructions were specific about their care. FOOD: Nothing to write home about - staff had difficulty communicating in English. BUFFET: Seafood buffet had a ... Read More
LAUNDRY: Many of my fine linen items came back shrunken even though my instructions were specific about their care. FOOD: Nothing to write home about - staff had difficulty communicating in English. BUFFET: Seafood buffet had a "fishy" smell quite evident even when just passing. WINES: Overly disappointed with our "included wines" which were a simply a " red or white" PERIOD! My husband is a Sommelier and my palate is definitely educated, so I drank premium wines, but still none that I would consider as being chargeable. TOURS: The Viking tours we opted for (both paid and included) were substandard. ENTERTAINMENT: Repetitive and devoid of choices. STATEROOM: Our toilet did not work 25% of our cruise! Guest Services said many staterooms had same problem! DEMOGRAPHIC: Geriatric and inactive! POOLS Small. PRICING: At $21,466.00+ we expected much more! I sent a direct notice to Viking Headquarters, but never received a response. Read Less
Sail Date: March 2018
We had gone on a previous Viking Ocean cruise and LOVED it. On that cruise we went from Bergen to Stockholm. We told all our friends how wonderful it was. This cruise was the complete opposite. Before we sailed one of the ... Read More
We had gone on a previous Viking Ocean cruise and LOVED it. On that cruise we went from Bergen to Stockholm. We told all our friends how wonderful it was. This cruise was the complete opposite. Before we sailed one of the destinations was eliminated (Tunisia) and replaced by Naples which we were already scheduled to go to prior to the cruise. So we had a week in Sorrento/Naples prior to the cruise (couldn't change due to nonrefundable plane tickets). And we were supposed to go to Naples one day on the cruise as well. So we chose not to go to Pompeii while in Naples (prior to the cruise) because we would go there with Viking. That turned out to not be true as that stop was eliminated during the cruise. Then, the other stop in Africa (Algiers) was also eliminated. One of the reasons we chose this cruise was due to the 2 stops in Africa, but neither of them actually happened. The included tour in Rome was totally worthless as it didn't provide enough free time to do anything (due to length of lines) so we just sat and waited for the bus to take us back to the cruise ship. One stop on the cruise was enjoyable - Mallorca. The others were only so-so. Entertainment on the ship was not nearly as good as the previous cruise. However, there was good selection of TV shows, but then you don't really book a cruise because of TV shows since there is plenty of that at home. Read Less
5 Helpful Votes
Sail Date: February 2018
I chose this cruise to see the Mediterranean and explore cities. The weather was terrible. It snowed or rained almost everyday. The Barcelona tour was terrible. Couldn't understand the tour guide. Asked tour guide if we were going to ... Read More
I chose this cruise to see the Mediterranean and explore cities. The weather was terrible. It snowed or rained almost everyday. The Barcelona tour was terrible. Couldn't understand the tour guide. Asked tour guide if we were going to sagra da familia and she replied yes we will see gothic church. In fact we were taken to a gothic church but it wasn't sagar da familia. Multiple people on the bus were disappointed. Pisa was nice but you have to walk at least a mile from the bus through town to the tourist site. On the walk back an older woman fell and hit her head and artificial hip. No ambulance was called. She had to keep walking. Others opted to take a taxi ride back to the bus for 10 euros. Another day I did the optional excursion to Florence. Again another long walk from bus to town. Again another older woman fell down on the walk back to the bus hurting her ankle. No ambulance called she had to keep walking assisted by strangers. The food was mediocre. The entertainment was nothing special. Wait times in the restaurant are unbearably long. Due to rough weather our day in st. Tropez was cancelled. We spent the day cruising. No extra activities on board to pass the time. Unless you are a "drinker" you will have at best an ok time. And I didn't pay over $3000 expecting to have an ok time. I have previously taken a river cruise--it was much better. But after this I have been put off from viking and travelling for a while. Also don't get me started on the flights they schedule for you. Layovers and bad times. They are not concerned with helping you unless you pay more money. Everything is a money grab. Getting home from Rome took over 24 hours. I could of had a direct flight in 10 hours. Read Less
4 Helpful Votes
Sail Date: February 2018
Viking hasn't been in the ocean cruise business for very long, and clearly has some issues to work out. While their ship is very nice, unfortunately some of the chosen ports of call cheapen the brand. (i.e., Trapiani should not be the ... Read More
Viking hasn't been in the ocean cruise business for very long, and clearly has some issues to work out. While their ship is very nice, unfortunately some of the chosen ports of call cheapen the brand. (i.e., Trapiani should not be the city vistied in Sicily, it should be Palermo; there are better ports than Sardinia; Algiers should be avoided, see below). But it is our experience with customer service that has sealed for us that we will not travel with Viking again. My experience with Algiers, one of the ports of call on this tour: Where to begin? As one passenger stated, "that city is like being on the set of Slumdog Millionaire." I was really looking forward to this port, which sounded exotic, but it was NOT as Viking advertises, in a myriad of ways. We started the morning with the included tour, which was supposed to take us to a number of stops. All tours required a police escort (our first indication this was not going to be like other ports) - instead of seeing any of the sites we were supposed to see, we saw ONE (the Martyrs monument, which as our guide admitted, is marred by the cell tower they have attached to the top and the "eternal" flame only lit twice per year). The rest of the time, the police led our 5 buses on a winding route through what looked like slums, with people on the street starting at us like animals in a zoo, often giving unkind gestures. Our guide said he had nothing to tell us about where we were being led, because he said he had no idea where we were or why we were in that area! Everyone was so ready to get off the sub-par bus and bewildered as to why we saw only one of the many sites we were promised, much less why Viking would bring us to this port of call at all. Based on the misrepresentation of the included tour, we had no faith that the optional tour we signed up and paid for would be as promised, so we cancelled and asked for a refund. We were told they could not give us a refund but we could call customer service upon our return to the States. Only later did we find out from a fellow passenger that the reason we had been rerouted was because of political demonstrations in the City Center. Strikes and protests had been going on for 4 months, something Viking should have known and forseen causing problems. But when we returned to the States and called Customer Service as instructed, we were given the runaround and had to go through many departments, and in the end were still denied a refund, with no explanation. Sad that we would be treated this way, especially since this was our 3rd trip with Viking. After our experience, we read several articles detailing all of the city's problems. Also, when it comes to safety, Algiers gets a 4 out of 5, with 5 being "avoid at all costs." As far as development and what it has to offer, Algeria ranks 80 out of 80 as the worst of all African countries. We were told by the Shore Excursions manager, "well we just wanted to give them a shot." This experiment should not be done on Viking passengers' dime. Read Less
Viking Star Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

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