104 Viking Ocean Viking Star Cruise Reviews

We chose this cruise because we loved the Riverboat cruise that we took back in 2017 and though we would try the ocean line. The food and service was amazing -- rooms were lovely -- and I enjoyed the free wi-fi The entertainment is ... Read More
We chose this cruise because we loved the Riverboat cruise that we took back in 2017 and though we would try the ocean line. The food and service was amazing -- rooms were lovely -- and I enjoyed the free wi-fi The entertainment is geared to an older crowd - there wasn't enough entertainment and with a lot of wasted space on the ship -- I felt there should have been more to choose from. Spent most of my time watching TV in the room. One of the most popular ports was missed due to weather -- not the ships fault -- but we didn't get any extra time at any other port -- The included excursions were very boring and the timing left you with no time to do any other ones -- which was extremely disappointing - because the included excursions with the Riverboat cruise were amazing -- Finally we traveled with a group of people -- which 6 of us was escorted to the airport when it was time to leave -- but the last person traveling with us was told to leave an hour past us - then was just left to find her own way to the airport - having to take a train and a bus - not knowing where she was going and was extremely upset -- In closing - I will never travel with Viking Ocean line again - This was the most I have ever paid for a vacation and was left very underwhelmed Read Less
Sail Date September 2019
Neither my husband or I had ever been to Athens, or to Venice. We have enjoyed past Viking river cruises, and this itinerary had no sea days, which he dislikes. We independently traveled to Athens two days early, a good idea since the ... Read More
Neither my husband or I had ever been to Athens, or to Venice. We have enjoyed past Viking river cruises, and this itinerary had no sea days, which he dislikes. We independently traveled to Athens two days early, a good idea since the cruise does not include any time there. We loved Athens, and as a bonus missed an East Coast storm that delayed many passengers who had booked air through Viking. The ship was lovely, the cabin quite nice, and the service excellent, but the food in both the buffet and the main restaurant was mediocre. There were very few on-board activities and what ones there were had been scheduled such that they interfered with each other or with restaurant dining times. Best part of the "entertainment" was the TED Talks available on cabin t.v. Included tours were pedestrian, but at least moderately interesting. However, since they we're all very similar and the weather was quite warm, we skipped a couple of them. The optional tours we booked were more enjoyable. Read Less
Sail Date August 2019
embarkation and disembrakation went well. It's a small ship so for the size the entertainment was good, food and service was good.The shore excursions were poor at best except for Olympia and Venice ( we arrived in Venice 12:30 in the ... Read More
embarkation and disembrakation went well. It's a small ship so for the size the entertainment was good, food and service was good.The shore excursions were poor at best except for Olympia and Venice ( we arrived in Venice 12:30 in the afternoon by the time we went to Murano and Burano it was 2:00. We had to be off the ship by 8:00 am the following morning. Venice being a walking city this left no time to visit St Marks Sq or any other site. Croatia had a tour that left a 10:00 and a return at 12:45 we got back to the ship at 3:00 lunch was not provided even though we had been delayed. Most tours were delayed on the coaches or small boats going or coming. If a issue arises don't expect any resolution. My honest opinion is I don't believe Viking is worth the money unless you just want to sit on board and lay by the pool. I have traveled on Ponant and would do so again. Viking for the shore excursions is just not worth the money. Tours to the Cities lasted 1 1/2 hours the rest you had to figure out for yourself. I booked my own air travel so Viking refused to pick me up at the airport even though I asked if I could pay for the transportation, when I arrived at the airport Viking had signs and buses but refused service the same thing happen the following day when we went to embark onto the ship, Viking had a desk in the hotel, when I asked if I could get transported to the ship I was told no, take a cab. When the cruise ended I was offered transportation for $ 49.00 pp from the ship to the airport which I paid and was all I wanted to begin with. I paid for a cruise and felt and has been the case on all my other tours is when I landed I should then be the responsibility of the cruise or tour operator. I've used Tauck for times maybe a specific day tour wasn't up to par but the tours far exceeded Viking. Food was good but sit down dinner portions were small and rushed, sit down to dessert 45 minutes. too fast Read Less
Sail Date August 2019
We liked the ship, the Star, very much -- size, etc. We had a suite and it was great -- large and very comfortable. We were very disappointed with the food and the service. The food was just average -- like a Princess or Royal Caribbean ... Read More
We liked the ship, the Star, very much -- size, etc. We had a suite and it was great -- large and very comfortable. We were very disappointed with the food and the service. The food was just average -- like a Princess or Royal Caribbean cruise ship. Certainly nothing special. The service in the restaurants and buffet was very spotty -- sometimes good but sometimes very lax. The staff seemed inexperienced and not able to attend to the guests properly. The entertainment was below par -- second or third rate. We docked in Cienfuegos, Cuba and had to take tenders for all tours and then had to take very long bus rides to get anywhere. My husband took the Caribbean Cold War History tour (Bay of Pigs) and was very disappointed with the museum (they closed the bathrooms when they saw the bus pulling up and told everyone they would have to use the restroom on the bus). And he said the restaurant was terrible. The tour to the Botanical Garden and Laguna Guanaroca included, again, a long bus ride. The Laguna Guanaroca was a waste of time -- really nothing to see. The Botanical Garden was my favorite and if the Laguna Guanaroca visit was eliminated, it would allow more time there. Our guide at the Botanical Garden was informative and did a wonderful job. The Day in Havana was interesting -- seeing the old cars and our lunch was nice. The ship was able to dock in Santiago de Cuba -- so no tenders. The The included Panoramic Santiago de Cuba tour was okay but walking through the business/store area was crowded and unnecessary. All the tours were expensive and not worth the money. Cuba is really not yet ready for tourists. Wonderful having wi-fi and free internet and it worked well. The TV was a little iffy but better than other cruises we have taken. We took the cruise because it was round trip Miami and just visited Cuba. We thought it would be interesting to finally be able to visit Cuba -- but there really wasn't a whole lot to see. Perhaps if we didn't have to take such long bus rides we would have seen more. Cuba is a very poor island. Our tour guides on the buses were informed and did a good job. Personally, I would not recommend this cruise. Read Less
Sail Date January 2019
We chose this cruise because we had heard such wonderful things about Viking River cruises. The timeframe and itinerary fit our needs. Our expectations were of luxury and perfection. Pros: The ship was beautiful and well ... Read More
We chose this cruise because we had heard such wonderful things about Viking River cruises. The timeframe and itinerary fit our needs. Our expectations were of luxury and perfection. Pros: The ship was beautiful and well maintained. The staff was so friendly. We were in Explorer Suite 3095. We have been on other high end cruises, also in suites. The suite was the largest one we had been in: an actual living room, a dining table that sat 4, a bedroom (with a door), and a double sink bathroom with plenty of storage . Our cabin stewarts, Erik and Puput were so friendly and most helpful. The toiletries (constantly replenished) were wonderful. And the wrap around deck was fantastic. The enrichment programs were very interesting. Great speakers, interesting and varied topics. Cons: The food was hit or miss. When it was good it was delicious. When it was bad it was awful (Example: Twice at the World Cafe the roast beef, being carved at the station, was so tough and inedible. Heard from other people that they also had this problem.). It is a matter of opinion whether the menu was varied enough. The ridiculous: At the World Cafe (buffet) at breakfast there was sugar free syrup. However,at the main dining room (The Restaurant) we needed to ask for it. Every waiter who got it for us made sure that we knew that they had to go from the Restaurant (2nd floor) to the 7th floor (World Cafe). One time I was finished my pancakes before the syrup came. Twice..count ‘em..twice they printed the wrong time to meet for our tours. We were tendering in so it wasn’t as easy as going down the gangplank on to shore. We miraculously were early enough to make all the tenders but those two times it was by dumb luck. An example: the first time that was wrong is when they told us to be at the meeting place at 8:15. We were called for our tender at 8:01. One person on our tour actually believed the 8:15 time. We had to wait until 9:00 for our tour bus to begin driving! That was when the next tender arrived. Everyday at the same time (6-6:45) there was a program of live music with a viewing of Munch paintings. We never heard or saw it because we always ate at 6 when the restaurants opened, Unchangeable due to medical issues. The tour talks downplayed (at least one of the two) the included tours. The tour director actually downplayed two paid tours. We definitely disagreed with him on one but didn’t on the other. He said that unfortunately the description of the botanical garden that we were given in our initial information, at the time we booked it and paid for it, was too nice and it wasn’t that interesting. It wasn’t. On other lines we recieved more perks as suite passengers. Read Less
Sail Date January 2019
We did cultural Cuba cruise from Miami.It was our first Viking ocean cruise,but we have been on river cruises and ocean cruises with other companies.The ship is nice,nice layout,great food and good service except the main restaurant,where ... Read More
We did cultural Cuba cruise from Miami.It was our first Viking ocean cruise,but we have been on river cruises and ocean cruises with other companies.The ship is nice,nice layout,great food and good service except the main restaurant,where it took2 hours to have dinner for 2 people every time.The Manfredi restaurant is excellent,great food and service.But The cruise was very boring,because there was nothing to do in the evening.The had singers3nights and a local band.Each performance took45 min,so after that there was nothing to do in the evening.There is so much music you can listen to.There was no topical cruise games and except lectures during the day,you had nothing to do.We missed last port,because it was too windy and spent extra day at see,which was extremely boring!We didn’t docked in Havana and it was3.5 hours each way to go there on the tour.We did 1 day trip for 290$ per person,some people went on overnight trip for 790$ per person.We spent more time on the bus than in Havana.The botanical garden tour we took in Cienfuegos was complete waste of time and money,there is nothing to see there.I will definitely go on another Viking river cruise,but never on the ocean cruise,because it’s luck of entertainment and it’s boring. Read Less
Sail Date January 2019
We chose this cruise due to the high Viking reviews. The Star ship was a great ship, but the ports in Cienfuegos and Santiago De Cuba are horrible. We took a private tour to Havana, and Havana is a great city, but it was a 3 hour plus ... Read More
We chose this cruise due to the high Viking reviews. The Star ship was a great ship, but the ports in Cienfuegos and Santiago De Cuba are horrible. We took a private tour to Havana, and Havana is a great city, but it was a 3 hour plus drive. We would recommend you finding a cruise ship that ported in Havana before choosing the Cultural Cuba Itinerary. What we loved about the ship were: 1) The well appointed junior suite staterooms with large bathrooms 2) The room attendant Janice was fantastic 3) The bartenders Eddie and I Made 4) The Chef's Table restaurant 5) The drink package for mixed drinks 6) The large spa 7) The free laundry and dry cleaning with the junior suite 8) The piano player and guitarists The improvements that need to be made: 1) A better itinerary for ports 2) The free excursions were very lame. I wonder if anyone on the Viking staff actually took the excursions 3) The TV signal kept freezing up 4) The wine list had wines that were 2 years younger than the list 5) Need a larger pool area as seating was very limited 6) Some of the staff had an attitude of indifferance 7) Better communication 8) Softer beds, but they will give you toppers upon request 9) Better entertainment as the Viking band singers were not very good 10) Room service was late many times and the food was always cold Read Less
Sail Date January 2019
We are currently on the cultural Cuba cruise, and I would not advise anyone to take any cruise to Cuba unless you can be in Havana for 3 days. The Cienfuegos and Santiago ports are very lame. Havana was fantastic but the drive is over 6 ... Read More
We are currently on the cultural Cuba cruise, and I would not advise anyone to take any cruise to Cuba unless you can be in Havana for 3 days. The Cienfuegos and Santiago ports are very lame. Havana was fantastic but the drive is over 6 hours on very poor roads. We will try to plan another trip to Havana only in the future. The ship is beautiful, but seems to shake more in the ocean than other cruise ships we have been on. We had a junior suite that was very roomy with great bathrooms. The beds are very hard, but they gave us a topper to make it more comfortable. The internet was very slow and movies kept freezing up at night when more users were on. The premium wine selection was not good but the drink package was worth it for great mixed drinks. A big miss was not showing the college football National Championship game and it could not be watched anywhere on the ship. The food in the 2 specialty restaurants was excellent and the pool side grill had a great hamburger and tuna burger. The other restaurants were just ok. Room service seemed to run behind schedule most days for breakfast, so order at least 30 minutes early. The fitness center is small and we would have liked to see more weight machines but it seemed to work for us. On the plus side, Janice our cabin steward was excellent and we had fantastic bartenders in I Made and Eddie. The spa staff that did the pedicures were fantastic. Read Less
Sail Date January 2019
I’m currently on a 21 day Cuba, Panama and the Pacific Cruise on the Viking Star. This is our 5th cruise, we have been on Celebrity Infinity and Reflection, Crystal Symphony and a Uniworld river cruise. The Viking Star is nice but lacks ... Read More
I’m currently on a 21 day Cuba, Panama and the Pacific Cruise on the Viking Star. This is our 5th cruise, we have been on Celebrity Infinity and Reflection, Crystal Symphony and a Uniworld river cruise. The Viking Star is nice but lacks some of the luxury touches found on other ships in this rather expensive price range. Perhaps I prefer a different design aesthetic. We are in a Penthouse Veranda, which we paid to upgrade to in order to have enough storage space. Thanks to previous CC reviewers I was warned of the limited drawer space in the regular veranda cabins. We opted not to purchase the Silver Spirits package and feel that it was a smart financial move. Most of the included wines have been fine, on days when we don’t care for the offerings we purchase a bottle and have come out ahead. The wine list to purchase from is fairly limited, so if you are very particular I suggest bringing your own wines. Cocktail prices are very fair at $5-8. Finally, by not having the package I don’t feel motivated to drink my moneys worth! Dining on the ship has been mixed, I’ve been surprised that some of my best meals have been in the World Cafe. The menus have been very good with a nice variety to choose from. I can control my portions and not waste food. The Restaurant has had some serious fails with slow delivery, mixed up orders, cold soups, sauces and gravies. We’ve dined in Manfredi’s twice and the food is good, but portions are huge. I learned to ask for half portions. Feeling a bit under the weather today, I ordered room service. I was hoping for a nice hot cup of soup, unfortunately it was barely lukewarm. On a positive note, the waitstaff are the friendliest and most professional I’ve ever encountered on a cruise. We have not dined at Chefs Table yet so I cannot comment on that. Regarding the excursions, We have only done the included excursions so far and most have been disappointing, somewhat unorganized, very limited as to what you see and two ran quite late. I would suggest if time permits that you plan your own excursions. Many offered by Viking were overpriced compared to arranging our own. I understand the risks involved in doing so. Finally, big kudos to our stateroom attendants Sam and Borche. They are the sweetest gentlemen and have kept everything in immaculate condition. We are still undecided if we would cruise with Viking again. Read Less
Sail Date November 2018
We enjoyed a previous Viking Ocean cruise and wanted to see Cuba. The major drawback was that the ship did not dock in Havana. There was a 12 hour, rather expensive, excursion into Havana. We enjoyed that excursion but thought that it ... Read More
We enjoyed a previous Viking Ocean cruise and wanted to see Cuba. The major drawback was that the ship did not dock in Havana. There was a 12 hour, rather expensive, excursion into Havana. We enjoyed that excursion but thought that it should have been an 'included' excursion since most people visiting Cuba want to see Havana. Both ports required 'tendering' so this cruise isn't for the 'disabled'. We usually cruise with Crystal cruises so our evaluations may be biased. Viking Ocean uses the river boat model....basic entertainment, etc., assuming that you will be in port most days anyhow. Our cabin was noisier than on our previous cruise (newer ship), but I understand that that will be corrected when the SKY is refitted in 2020. The dining is very good in all of the restaurants and reservations were not difficult to obtain. The wine selection is limited...a white and a red each day. On our previous cruise with Viking, they would serve one of the wines from another day if you found one that you particularly liked. The staff on this cruise weren't willing to do that. Read Less
Sail Date November 2018
We spent a few days ahead of this cruise "doing" New York city -- seeing a couple of outstanding plays and touring the 9/11 Memorial. Ironically enough, that time became even more memorable and enjoyable in some ways than the ... Read More
We spent a few days ahead of this cruise "doing" New York city -- seeing a couple of outstanding plays and touring the 9/11 Memorial. Ironically enough, that time became even more memorable and enjoyable in some ways than the cruise on Viking Star itself. Embarkation was a hassle only because the precise location of the ship was not made known to us, so our Uber driver had to drop us a quarter-of-a-mile away and we had to drag our luggage to the check-in location. I chose this cruise because it would take me back to where I grew up -- spending the first eighteen years of my life on the island of Aruba (part of the then Netherlands Antilles). I also wanted to share more with my wife what it was like to live on one of those islands in the southern Caribbean. As with every cruise that we've made with Viking (and this was our third -- the last through Europe and the Mediterranean on this same ship), our time aboard ship was enjoyable and the ship's staff were extraordinary in their service and care of us. One glaring exception, however, were the ways in which passengers, themselves, laid practically permanent claim to lounges around the pool area -- even when they were not there -- by leaving pieces of their clothing or miscellaneous properties on or around the lounges. They effectively made whole areas around the pool extensions of their staterooms which the rest of us, then, could not use. The food aboard was delicious and the serving impeccable. For those two reasons, alone, I'd sail with Viking again. I've rate our overall experience of this cruise as "Average," then solely because of the very poor port excursions that Viking chose for us. Except for our time on Aruba (where I rented a car and drove us around on our own because I grew up on that island), all of the other excursions/tours were of poor quality and largely a waste of time and money. For this reason alone, I doubt that I'll ever take a Viking Cruise to the Caribbean again. Read Less
Sail Date October 2018
We chose this cruise just to relax after an illness and it fit the bill. The service staff were all very helpful and the World Cafe (buffet) was excellent, with very attentive staff and plenty to choose from. The quality of food here was ... Read More
We chose this cruise just to relax after an illness and it fit the bill. The service staff were all very helpful and the World Cafe (buffet) was excellent, with very attentive staff and plenty to choose from. The quality of food here was superior to the main dining room as the service was very spotty, and the menus lacking in quality and choices. Manfredi's restaurant and service were top notch with a huge menu and all the dishes we had were excellent. The ship was full on the 14 day Caribbean cruise in October, and we found the activities lacking both during the day and in the evening. It was near impossible to get a table on the deck in the shade where you could have lunch and the classical guitarist by the pool at lunchtime was out of touch with a Caribbean cruise. I was hoping for a little upbeat music to accompany the scenery. For a "Luxury" category ship, there was no concierge. no port information given nor anyone to help with questions. No shopping or sightseeing hints. You were left to fend on your own. The staff sitting at desks ( no front desk here with purser etc) were very pleasant but could not answer any questions , they had to refer to someone else then get back to you. Overall the ship was very attractive. I thought the multi level atrium was a waste. There were 3 floors of nothing but tables and chairs. unattractive to look up at. Perhaps some of that space could have gone to another lounge or small showroom. Only one craft session for a 14 day cruise, and very limited speakers. Had I gone on this cruise to be entertained or join in some activities, I would have been very upset. I was not looking for that, but I talked to many guests who were very disappointed in the lack of activities. My first Viking Ocean Cruise, and I think my only one. Read Less
Sail Date October 2018
We had previous experience with a 15 day river cruise in 2014 from Budapest to Amsterdam. Wanted to see if the Ocean going cruise would be as great. Had researched many cruise lines and the single most item why we choose Viking was the ... Read More
We had previous experience with a 15 day river cruise in 2014 from Budapest to Amsterdam. Wanted to see if the Ocean going cruise would be as great. Had researched many cruise lines and the single most item why we choose Viking was the previous river cruise and the fact this Viking ship did not carry as many passengers as the other cruise lines. We were looking forward to seeing many different countries in Europe. We loved the ship it was almost exactly what we expected. The staff is very simple superb, friendly and helpful at all times. Execution of all aspect of this voyage were flawless and logical. All shore excursion and returns were executed with logical sequence and always pleasant. When we made our reservation we informed my brother who also signed up for this cruise the very next day. My wife also informed her best friend in Arizona who did sign up as well. My brother and his son were able to get the cabin next to us, and my wife's girlfriend and her son got the cabin directly above us. Unfortunately the cabin was not pleasant nor conducive to good nights of sleep. The very first day we noticed that we were unable to turn the HV/AC blower off and there was a constant droning noise at 40db coming from the vent. After several phone calls to staff they were unable to resolve this issue. By the 3rd day I had a very sore throat, and at best we slept maybe 3.5 to 4 hours a night. On the 4th day a ships engineer came out to try and solve the problem. He finally figured out that our cabin environmental controls were tied to the ships hallway HV/AC and could not be shut off. The engineer solution was to bring about a 6' piece of insulation to close the vent and try to mitigate the droning noise. It helped in reducing the constant air movement somewhat but the noise at night was still very intrusive and lack of sleep was still a problem. I have pictures of this "fix" but I don't see were in this review I can attach them. We were offered a cabin on deck five but we declined. We had friends and relatives traveling with us and the move would diminish our experience even more. When we made the reservation we asked to be close together in our cabin choices, and to be on the same Buses in some of our shore excursions. In conclusion I would say that this particular cabin should never have been sold to a customer on this ship. I don't know if anyone has ever lodge a complaint about this problem cabin, but in my opinion the cabin should be converted to some thing the staff can use or maybe another laundry for the convenience of travelers on the 7th deck. I hope you can understand that we are now somewhat reluctant to plan another voyage on one of your otherwise very modern and beautiful kept ships for fear of having to put up with another insolvable problem that could ruin what was otherwise a very exiting and wonderful voyage. Read Less
Sail Date June 2018
We choose this cruise because it was advertised as 2 days in Barcelona and 2 days in Florence. We were very disappointed because several months before the departure we were notified that we were only going to be in Barcelona until 10:00 ... Read More
We choose this cruise because it was advertised as 2 days in Barcelona and 2 days in Florence. We were very disappointed because several months before the departure we were notified that we were only going to be in Barcelona until 10:00 P.M. This left us 11 hours to see Barcelona after an all night flight! We did not get to see Florence at all because you had to add on an excursion to do that. Had we know we were not going to see Barcelona, we would have added on to the beginning of the trip. But it was too late to change our plane tickets! The other ports they added, Palamos, and St. Topez were boring The ship and cabin were very nice. The lunch and dinner dining were exceptional, but the breakfast left a lot to be desired. The entertainment was fair, but we have experience much better on other cruise lines. The service was first rate. The free shore excursions were fair, but the ones we paid for was excellent. The embarkation and disembarkation was smooth, but the staff at the embarkation seemed very unsure about when the ship was leaving port. We had previously been told 10 P.M., but as we boarded the sign said 5 P.M. We asked 5 staff members and no one seemed to know. It would have also been nice to know that there was a free shuttle bus to take you into the city. We paid for transportation. We would NOT go again unless we could be sure that we were getting the trip which was advertised Read Less
Sail Date June 2018
We had cruised with Carnival and Princess before and this year went upscale to a Viking Med. Ocean Cruise with our brother and wife as travel partners. The positives: 1) Food was excellent, 2) Less crowds with smaller passenger loads. ... Read More
We had cruised with Carnival and Princess before and this year went upscale to a Viking Med. Ocean Cruise with our brother and wife as travel partners. The positives: 1) Food was excellent, 2) Less crowds with smaller passenger loads. The negatives: 1) Simple requests required escalation to management. We had a plumbing problem with the shower, special requests for honor bar drinks, that took several calls, finally to the customer service manager to resolve. 3) Our deck four laundry was broken more than it was working and the response to get it fixed was poor. 4) Some shore excursions, especially the one to Pisa was poorly managed for toilet breaks...in this case no breaks until the end of the bus ride and tour during our short free time. 5) The Spa was hard to get appointments for a simple pedicure (again requiring elevation to mgt) and this costly pedicure's quality was sub par for the $69 price tag. 6) The ship cancelled one of two days in Barcelona (a big disappointment) and getting reservations at times desired for fine dining and shore excursions was onerous, even though we reserved early. 7) Lastly, Viking seeks manual input surveys for feedback but in a short cruise with no sea days there was virtually no way to get these forms back in...they truly need an online survey system and allow customers up to a month to provide input...subsequently they probably do not get an adequate sample size. In summary, Viking costs quite a bit more than the traditional big carriers and for that cost we had many reasonable expectations that were not met.... while we enjoyed this cruise could and should have been better managed. Perhaps they are still in a learning curve with ocean cruises, an off shoot of their river cruises that they are known for. Read Less
Sail Date June 2018
All the hype couldn’t wait to cruise this line. The ship was beautiful, the staff and service was wonderful. Embarkment was ok except when came on had to leave luggage in lounge and claim later did own transfers. The cabin was Good ... Read More
All the hype couldn’t wait to cruise this line. The ship was beautiful, the staff and service was wonderful. Embarkment was ok except when came on had to leave luggage in lounge and claim later did own transfers. The cabin was Good but I have had nicer on other ships. PV1...Dining was also good not spectacular. The open table with wine pairings was the best. Manfredos was nothing special. We did not do any entertainment outside of hearing music here and there and high tea which was nice. Our excursions were early and the talks seemed to be during dinner. It was nice that it was a small ship and no children. The silver drink package was well worth the money as the pours are much better then the included drinks. That being said we did optional excursions which for the most part were good, but we got abandoned on one and spent a lot of time with guest services and excursions trying to remedy the situation. We imagine older guests should beware. The reluctance of the line to remedy the situation for a small amount of money when the tour did not follow Viking standards was disappointing. Small things like not having an ATM on board was a big inconvenience in Europe. Overall we had a nice cruise but we are not in any hurry to board Viking unless the itinerary warrants. Read Less
Sail Date June 2018
This cruise went from and to all the places we had not been to in the Mediterranean and we had heard so much about Viking "hospitality." We changed from a Viking River Cruise from Amsterdam to this cruise. I would caution ... Read More
This cruise went from and to all the places we had not been to in the Mediterranean and we had heard so much about Viking "hospitality." We changed from a Viking River Cruise from Amsterdam to this cruise. I would caution anyone signing up for a Viking excursions to do their research on what the meaning of their "moderate" is. We, unfortunately, signed up for two full day excursions early in the cruise and found them exhausting. We normally don't sign up for many ship-sponsored cruises because of the "bus" issues and we found many of the excursions were brutal. You know: Young people walking old people through their paces. Before you sign up or go, spend lots of time talking about WHAT you will be doing exactly, what you will see, etc. etc. You will thank me for that. If you are a track star or Senior Athlete you will do just fine. One MUST DO, is to take advantage of Viking's Spa facilities. It doesn't cost a thing and they have steam, sauna, excellent bath facilities for both men and women, and an excellent exercise room that is rarely used. I didn't discover this until the 6th or 7th day, and after that used it every day. The food was general excellent and the wine pourers seem to have a bottomless bottle. Since we had a suite we also had beer and alcoholic drinks in our suite's refrigerator. Just wish I had not been so tired or I would have taken advantage of that. One thing I would like to talk about is a comparison between Oceania and Viking. On Oceania, the greeter at the restaurant knew our names, table preferences and room number by the second or third day of our 18 day cruise. The Viking person, never got it, and we had to forcibly tell them we wanted a table for two next to the window each time we went to the restaurant. The only other places to eat were "hamburgers Ville" near the pool or the cafeteria on the 7th floor. We missed our first reservation in the Italian restaurant which was okay since we had lobster in the main dining room, but it was impossible to get reservations there after that. We finally ate there, and frankly the food and service was superior to the Chef's Table alternative. Most of the time you could walk in anytime and get a table at the Chef's Table. No way on the Italian side. The Chef's Table is really quite mediocre and if you happen to hit on Scandinavian night, good luck with all the raw fish. Yuk. In summary, the staff and officers are very interested in dong their best for the customers, but this is the oldest ship in their fleet and they have a lot to learn about us persnickety Americans. On a scale of 1-10 I would rate our cruise on the Star as a five at best. Oceania? An 8 or 9. Read Less
Sail Date April 2018
I read the review of the same cruise that another person wrote and It is interesting the differences experienced by travelers on the same cruise. I will say that this is one of the longest critiques I have ever written on a cruise. ... Read More
I read the review of the same cruise that another person wrote and It is interesting the differences experienced by travelers on the same cruise. I will say that this is one of the longest critiques I have ever written on a cruise. We have cruised on four different cruise lines and have taken many cruises over the last few years. We are mainly destination cruisers and don't participate in many of the shipboard activities including the evening entertainment. Before the cruise, we spend time researching the ports we visit and determine the tours that provide us with the opportunity to see the best and most interesting, for us, in each port. We had friends that had booked this cruise and we decided to join them. We had never been on a Viking Ocean cruise, so we decided that this would be one to try Viking Ocean. We have been on a Viking River Cruise and had an excellent time, with great service. At this point, I will say that we currently have four cruises booked on another cruise line, but none on Viking Ocean and I doubt that we will ever go on another Viking Ocean Cruise considering the level of service we received on this trip. This ship has been in service three years, but we felt that this cruise was like a maiden voyage and that the service side of the crew had never worked together or on a cruise ship. We were totally disappointed. I’m sure some may read to this point and stop, thinking that we are just some complaining snobs, but you might want to read on. I have included many things that were excellent throughout the cruise along with problem areas we encountered. I have rated cruises before and never had service oriented complaints like this. We did opt for the three day pre-cruise tour in Tuscany. I will say that the service in the Villa was excellent and the tours and guides were also excellent. The weather wasn't great, very cool windy , and rainy, but you have to be ready for that, especially in March. Embarkation and debarkation went smoothly for us. Embarkation was very quick and efficient. Our bags were transported from the bus to the ship. As we went on board and scanned our card, we were greeted by name. Debarkation was also very smooth. When our group left the ship, all of our suitcases were in one area of the cruise terminal. After identification, bags were loaded on to the busses by porters for the trip to the airport. Viking did a nice job. We were in cabin 5087, a PV1 cabin, on the Viking Star. Since the ship came into service in 2015, it was in fantastic shape. The décor was very nice. The cabin size was very good and the arrangement within the cabin was very good. There were plenty of drawers and the closet space was adequate. The bath was nice with a heated floor and a decent size shower. The night lights in the cabin and bath were nice also. The only thing we saw in the cabin that was unusual was that the TV did not swivel and to watch anything you had to sit up in bed. The view from the sofa was at an extreme angle. The layout of the World Cafe was really nice and spread the passengers around. Also, they appeared to have one, cooked to order item, at every meal, which was nice. We selected one tour in every port using optional tours in all ports except for one. The tours were all very good and the guides were exceptional, especially in Dubrovnik and Santorini. I want to add that in Dubrovnik, the Dubrovnik by Cable Car tour not only includes the trip to the top of Srd Hill, with the fort, but also includes a nice Old Town walking tour within the city walls. After that there is ample time to do the City Wall walk on your own and spend additional time in town if you wish. Viking provides a shuttle to the ship that runs every thirty minutes. There were also shuttles in Corfu and Athens. We ended up missing three ports due to weather. Seas were running at 10' - 15' with winds at 40 - 50 mph as reported by the captain. Viking was able to add one alternative port. The weather was poor, quite cool, windy and a lot of rain the entire trip. Obviously, Viking can’t be blamed for bad weather and you need to be prepared for the conditions, which we were. From there, many service oriented things went downhill. Bad things started happening on the second day, all of which were service oriented. We made two minor requests of our cabin attendant, which were completed on day one. On day two, our mini bar had not been restocked. When the mini bar attendant showed up, he accused us of already drinking the alcohol and soft drinks that day, which we hadn’t. You would think that they would have just refilled it and if it happened again, explain that the mini bar is refilled just once a day. From then on our mini bar was stocked the way we requested and never missed. Due to one port cancellation, the alternate was set up. There was no information provided to us on the excursions that were available. Friends of ours, about 15 cabins away, received a package in their stateroom with the new information. When we finally got the information, we tried to change our tour from the one that we had at the closed port. Guest Services said that our time to change the tour had expired. He finally checked with a supervisor and they did accommodate us. Again, poor customer service telling us we were too late. We also received our disembarkation form in our cabin 3 ½ hours after it was due to be turned in. We spoke to other passengers that experienced the same problem. With all these problems in our cabin, our attendant did apologize and we had no more problems there. In The World Café, we found that the port side service was excellent and we would wait for a table on that side of the ship. The starboard side service was abysmal. Once after waiting for about five minutes, my wife got up and took our water glasses to a server to get them filled. Another time, we did not have a coffee cup and she got up to get one from one service station and was told to go to the other station since we weren’t in his section. Another instance that occurred was that I sat at a table that had just departed. When no one cleared the table, I put all the dirty dishes on the table next to us that had dirty dishes already on it and then I went around to other tables and gathered up utensils and napkins for us. The dirty dish table was not cleared the entire time we had our breakfast. Again, the port side service was excellent and we never experienced a problem. On to the restaurants... Our first evening, we had bread delivered to the table almost immediately. It took just under 15 minutes, for our water glasses to finally get filled and just over 20 minutes for our order to be taken. During the meal I asked for some additional butter. It never showed up. Service was extremely slow throughout the service. A leisurely dinner is nice but 2 1/2 hours is a bit excessive. In the specialty restaurants, things did not fare much better. In the Manfredi's Italian restaurant, we received our appetizer quickly, but the second pasta course arrived right at an hour and a half after we arrived. The reason given us by our server was that there were a lot of pasta dishes that were ordered. Huh, we were in an Italian restaurant. Wouldn't you think there are going to be a lot of pasta orders? After the lengthy wait, the risotto that I ordered looked like a big yellow blob in the dish. It wasn't like any other risotto that I have had in the past. The Chef’s Table was interesting. It is a fixed four course menu. There were some strange combinations of dishes. Also, I don’t think I’ve ever had an Asian dinner without rice until this dinner. The menu was just a bit too edgy. There should have been two options with each course that had one, more mainstream item. For the remainder of the cruise, we had our dinner in The World Cafe, on the port side with good service, where we could serve ourselves. The servers were prompt with drinks and other requests. In our on board cruise critique, we gave kudos to three of the servers that really seemed to go above and beyond. The other thing we noticed was that you had to read the daily ships' paper in detail to make sure you didn't miss some nugget. Odd things were highlighted (grayed out) while items that seemed more important weren't. We did fill out a mid cruise critique listing the problems that we had experienced up to that point. One of the restaurant mangers called and asked my wife what the problems were and she told the manager the same thing that we put in the critique. The manager said that she then knew where to address the problems. We never heard more as a follow up. We also filled out a final cruise critique and restated all the problems that we experienced. We will have to wait and see if there is any follow up by Viking. Our friends also experienced service problems throughout the cruise and also completed the critiques. Other passengers that we spoke to also experienced slow and/or poor service in the dining venues. I hope they filled out their critiques to let Viking know they experienced problems too. In conclusion, we feel that we have received a much better level of service on other cruise lines and that with the level of service that we received on this cruise, I don't think we will ever book a Viking Ocean cruise again. Read Less
Sail Date March 2018
We took the Moscow-St. Petersburg river cruise (2013) and loved it despite a serious weather event. Then we were on the maiden voyage of the Sea from Istanbul-Venice 2016--unrest in Istanbul caused a schedule change, but we had flown into ... Read More
We took the Moscow-St. Petersburg river cruise (2013) and loved it despite a serious weather event. Then we were on the maiden voyage of the Sea from Istanbul-Venice 2016--unrest in Istanbul caused a schedule change, but we had flown into Istanbul a couple of days early, so we got to see the city. We excitedly signed up for the Southern Mediterranean Discovery (March 1-8, plus 2 days in Barcelona) **specifically** to go to Tunis and Algiers. A couple of weeks prior to sailing, we were notified that Tunis was being eliminated due to unrest, but Naples was being substituted. OK, well, we'll still have Algiers. The wind at Rome caused us to stay in port more than seven hours past our sail time, which caused us to skip Naples with no port substitution, just a lost visit and a day at sea on the way to Trapani, Sicily. As someone else said, Palermo should have been the port. Very little in Trapani. From Trapani we sailed to Cagliari, Sardinia. Again, nothing special. Somewhat interesting, but not really worth the stop. On to Algiers. But wait. Nope. Algiers was cancelled because the weather was too bad, they said. Mallorca was substituted. Lovely island, but we arrived so late, no excursions, just enough time for a quick walk in the city. Then to Valencia,which is a beautiful place that we enjoyed. And, finally, Barcelona where, if you didn't sign up for the extension, just like on our earlier 2016 cruise ending at Venice, you got shuttled directly to the airport, so it's not really a stop where you experience anything, but it's billed as one. We, fortunately, were savvy enough this time to extend and had a great time on our own in Barcelona. By far the best part of the trip. So, instead of visiting Africa twice, we had a cruise of Italy and Spain.. I do not recommend this cruise, and that makes me sad. I have praised Viking to the skies for their ocean ships and the ships are still exemplary. The on board staff is, with few exceptions, wonderful and the food is usually very good. We did note a tiny drop in service from 2016. Not terrible, but noticeable. Of course, Viking cannot be held accountable for the weather but, having read other reviews on other sites, it appears that cancelling Tunis and Algiers is something of a Viking habit. That particular cruise is only offered December to early-March and weather in the Mediterranean, as we discovered, is iffy at best. Probably better to eliminate that entire itinerary altogether and avoid disappointing customers repeatedly because it was clear from what other customers said, the Africa stops were the main attraction for the cruise. We most definitely did not get the trip we paid for, even if it wasn't entirely Viking's fault. It was supposed to be a huge trip for us with a luxurious junior penthouse suite and business class airfare, a huge treat. Our extra-special trip was not. At all. Overall Viking experience: Something that has been an ongoing concern for us is the headquarters or on-land service personnel/agents. All three of our Viking trips have had strange scheduling issues and mixed up air connections such as scheduling us in 2016 for a 6:55 a.m. flight home only to find on the final itinerary that the ship was scheduled to dock at 6 a.m. Had I not realized the mistake and called, we would have been in a heap of trouble. I had to be rather assertive to keep from having them book us on a wildly out-of-the-way three-stop trip back. This 2018 cruise was, clearly, an issue for them. We received emails saying if we had concerns, to contact them. I called and spoke to a very snippy, snide agent, but finally spoke with a more professional one who had authority. He was very nice, polite, and helpful and we worked out a decent deal, but we've decided we won't be Viking customers again. To be totally fair, I should say that our cruising days are very likely over. Read Less
Sail Date March 2018
We had been looking for a cruise that either began or ended in Barcelona and the fact that this cruise had a unique itinerary that included Tunis & Algiers drew us to select it. We'd also traveled on a Viking River Cruise and ... Read More
We had been looking for a cruise that either began or ended in Barcelona and the fact that this cruise had a unique itinerary that included Tunis & Algiers drew us to select it. We'd also traveled on a Viking River Cruise and enjoyed it very much. However, the cruise was disappointing. Tunis was canceled two weeks before departure due to political unrest and Naples was substituted but bad weather prevented the ship from the harbor. Algiers was canceled enroute due to weather and Mallorca was substituted but the ship arrived so late that none of the optional excursions were available and we virtually only had 4 hours in that port. We fully understand that Viking has no control of the weather and the ship's safety is paramount, but never the less it was a disappointment. Our Deluxe Veranda cabin experience was less than satisfactory. We were unable to unpack our suitcases because there were only 3 drawers that were 3 inches deep and 18 hangars in the closet for clothing for two adults. Seriously! Upon request, more wire hangars were brought to us. (Our river cruise cabin had more storage.) I am short and putting clothes above the closet was not a solution. We ended up keeping our suitcases on top of the chairs. Additionally, the cabin was very plain, even for Danish style. The staff were hospitable and kind. The restaurant selections were plentiful. The food was good and varied, but nothing was exceptional; even in Manfredi's. We chose not to eat at the Chef's Table because the offerings were too strange. (We are not foodie's.) The ship's interiors were lovely, particularly the Wintergarten. Read Less
Sail Date March 2018
Just returned from Feb 21-March 1 sailing. I have never been so cold in my life! Rain, sleet, snow, rain and WIND. Guides carried on no matter what. Prices of sweaters, etc for sale in Viking Shop were exorbitant. Should have been ... Read More
Just returned from Feb 21-March 1 sailing. I have never been so cold in my life! Rain, sleet, snow, rain and WIND. Guides carried on no matter what. Prices of sweaters, etc for sale in Viking Shop were exorbitant. Should have been alternate plans available with more bus tours rather than walking. Better to sail in shoulder seasons but it was what it was. The ship was beautiful, cabin on deck five even side was comfortable and our steward Sergei was excellent. Tour guides Michel in Cote DÁzur, Bettina in Pisa and Daniella in Marseille were wonderful. Manfredis restaurant was very good and Chefs Table was interesting. As far as Chef's Table, check the menu first or you might be disappointed. Destination menu was not appealing to me and standard menu boring. The World Café was good for a quick bite and had a variety of selections. Food in Explorer Lounge was not memorable. The restaurant would be my choice. The convenience of room service was a definite plus. We used it for breakfast every day. Read Less
Sail Date February 2018
We were very excited to be trying Viking Ocean for the first time, and there were many things that we liked about the VO Star. The ship itself is beautiful. Staff and crew were generally friendly and helpful, and the cuisine was good. ... Read More
We were very excited to be trying Viking Ocean for the first time, and there were many things that we liked about the VO Star. The ship itself is beautiful. Staff and crew were generally friendly and helpful, and the cuisine was good. The included excursions were very basic, often times just bus excursions. However, there is one very big disappointment which is a deal-breaker for us considering future VO cruises. We were in a Penthouse Veranda, deck 4. Viking has mounted the television directly on the wall of the cabin, with no articulating mount which might allow for a sound buffer. As a result, sound from the television reverberates on the common wall between the cabins, and very easily carries over into the adjoining cabin. We were onboard for two weeks, essentially a back-to-back, and we had two sets of neighbors. In both instances, when they watched their television, we could hear the music and dialogue just as if we were in the same room. Very disappointing, especially since the neighbor on one segment watched television well into the night, past midnight. Anyone thinking about booking VO should be aware of this issue. Since VO has announced that future ships will continue to have the same design as the first four vessels, I can only presume that the potential for noise from adjoining cabins will continue. Read Less
Sail Date February 2018
The Viking Star is a fantastic ship. The entertainment is always going on somewhere on the ship. The ship's crew was helpful and pleasant. The food and service in the Specialty Restaurants is outstanding. The biggest issue was the ... Read More
The Viking Star is a fantastic ship. The entertainment is always going on somewhere on the ship. The ship's crew was helpful and pleasant. The food and service in the Specialty Restaurants is outstanding. The biggest issue was the quality of the food and service in eating areas other than the specialty restaurants. One morning for breakfast the The World Cafe the orange juice was watered down with little orange juice flavor. The wait staff spent more time walking around looking than actually serving. I went the entire meal before receiving coffee and undrinkable juice--after repeatedly asking for these things. On another night in Restaurant I ordered the Scallop and Lobster dish and found the scallop totally tasteless with the sauce more resembling dirty dish water than a tasty addition to the shellfish. On a positive note, the menus offered a wide varied choice for every meal--in fact I think the menu choices were so wide it might have contributed to the less than desired quality. I think the overall quality of the food was no better than what I've had on other cruise lines. The overall quality was definitely up to Viking River Cruise standards. Read Less
Sail Date February 2018
We chose this cruise because of the ports primarily but also the timing. The departure city, Barcelona, was wonderful and we were glad that we arrrived a few days early. Unlike our experience in Lisbon a few years ago however, Viking ... Read More
We chose this cruise because of the ports primarily but also the timing. The departure city, Barcelona, was wonderful and we were glad that we arrrived a few days early. Unlike our experience in Lisbon a few years ago however, Viking provided little for us besides recommending the service of a tour company, for additional money of course. We found that so much was optional and extra money-not like the river cruises we’d taken. However, the biggest disappointment was a change in ports without any notification. We learned about this from other passengers. We still plan to cruise with Viking because of the low key approach but this cruise line certainly doesn’t offer the personal attention and value as in the past. We also found that onboard enrichment activities weren’t as good as what we’d experienced on the river cruises. Oh yes, the onboard shopping: only Nordic products and we were in the Mediterranean-from a passenger’s perspective this made no sense. Read Less
Sail Date December 2017
We chose Viking due to high ratings on major sites. However, we had quite a surprise. Just completed 15-day Mediterranean cruise on Viking Star, Rome/Rome, Dec. 21 – Jan. 4. This was our first Viking experience, and while the ship was ... Read More
We chose Viking due to high ratings on major sites. However, we had quite a surprise. Just completed 15-day Mediterranean cruise on Viking Star, Rome/Rome, Dec. 21 – Jan. 4. This was our first Viking experience, and while the ship was attractive and comfortable, one very troubling issue arose. Our cabin 6087 was a category Penthouse Veranda, spacious, well laid out, and expensive. Early into our first week, we heard music and dialogue coming through the speaker on our wall-mounted TV monitor, from 9:00pm onwards every evening. Specifically, we could sing along with whatever music was playing in the next cabin, or we could listen to a movie or TV episode and clearly hear the dialogue. We reported this to Guest Services, and while their attention and response was hardly one of concern for guest comfort, we were assured their IT department would investigate. With no change, our second visit revealed that Guest Services forgot to pass on our complaint. We were subsequently advised that IT visited the next cabin, 6089, and confirmed the volume level was at the correct cap. Nothing changed however, and their TV continued to send sound through our speaker. The third visit to Guest Services was so dissatisfying that we could hardly imagine a poorer response to a serious guest complaint. Guest Services indicated there was nothing more they could do; mention was made of lack of insulation, Viking being aware of this sound transference problem and ours was not an isolated incidence. And, as an indication of good faith, we were offered ear plugs. Before our journey completed, we had to listen to the movie Dunkirk in its entirety. War movies are not for everyone, and that evening’s entertainment was a particular trial. This issue was so ruinous of our experience, that we will not consider another Viking cruise. Guest Services staff were aloof, indifferent, unprofessional and incompetent. A word of warning to those who are considering a Viking ocean cruise. You too could spend $15,000 and be offered ear plugs. Read Less
Sail Date December 2017
Viking Star Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.7
Entertainment 3.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.3
Family 1.0 4.3
Shore Excursion 4.0 4.2
Enrichment 4.0 4.3
Service 5.0 4.8
Value For Money 5.0 4.4

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