5 Helpful Votes
Sail Date: April 2018
We're a couple in our mid-70's, and this was our first Viking ocean cruise after two river cruises (Danube and Rhine) as well as three ocean cruises with three different lines. Our cruise itinerary was east to west (Rome to Barcelona). ... Read More
We're a couple in our mid-70's, and this was our first Viking ocean cruise after two river cruises (Danube and Rhine) as well as three ocean cruises with three different lines. Our cruise itinerary was east to west (Rome to Barcelona). To be honest, the primary reason we chose this cruise was because of the pre-cruise offering in Tuscany, and it didn't disappoint. We were lodged at the Villa il Poggiale, an absolutely charming hostelry dating from the 1500s. Our hosts were wonderfully kind and accommodating, and our Viking host, Alessia, was extraordinary, the equal of any we've ever had. Unlike other pre- and post-cruise extensions we've had with Viking, most of the meals were included and were both bounteous and delicious. Thank goodness for all the walking we undertook on the tours. The first full day was a bus ride to Florence and a walking tour, including lunch. We had been to Florence back in 2002, and it was nice to see it again. April, however, is not a good time to visit since this is the time in Italy for school trips. The usual swarm of tourists, therefore, was greatly magnified by youngsters elementary to high school age. Shopping was nice, as always, and our free time began outside two affiliated stores, one for gold and the other for leather, with whom Viking has arranged a significant discount. The second day we went to Siena and San Gimignano with a wonderful lunch at a Tuscan farmhouse in between. Siena was crowded, of course, but even the large number of people could not diminish the magnificence of the Piazza del Campo, where the biennial races are run matching horses from some (but not all) of the 17 contrade, or sections, of the city, each of whom bears a fanciful name, from dragon to caterpillar. San Gimignano, like Siena, is perched on a hill, but is much smaller, consisting mostly of a main street that goes up one side and down the other. Wonderful views and more good shopping, including the locally grown lavender. We left the villa early Saturday morning for the bus trip to Civitavecchia, Rome's port city. It's always exhilarating to board a ship, but we were sorry to have to part with Alessia. The Viking Star, launched in 2015, has aged very well despite a stain here and a worn chair seat there. Embarkation was wonderfully smooth -- better even than Viking's river cruises. Our stateroom class (penthouse veranda) gave us access at 1 a.m., so our arrival at 11:30 gave us just enough time for a good lunch and a bit of a stroll around the ship. For information on our cabin, see below. Dining is primarily in the World Cafe (all buffet with the menu changing daily) and The Restaurant, where guests are seated and attended by very friendly and helpful staff. The food and service, I thought, were consistently better than in the World Cafe. Specialty restaurants were Manfredi's (Italian, very popular) and The Chef's Table (varying theme menus, kind of edgy and not as popular.) I think the Viking demographic (50 and up, sometimes way up, white Americans) had a sort of distrust of Chef's Table fare. There's no charge for these restaurants, but reservations are necessary. The breakfasts were excellent -- so many dishes from which to choose. Our only quibble is that the orange juice did not seem fresh, but rather more of an orange drink. We went to the entertainment only the first two nights, but both were excellent -- a quartet of opera and light classical singers and then a 12-member saxophone ensemble from a music school for teens. The enrichment activities were very appealing, but we didn't attend any due to time constraints. Day-long shore excursions and hearty suppers with wine made for early bedtimes. We did, however, go to a Cruise Critic "Meet and Mingle" party on the second afternoon. It was very nice, with most of the senior officers there, except that we and another couple were the only passengers to attend out of the 12 who had accepted the invitation. Shame on you people who weren't there. It was a bit awkward for everyone. Shore excursions (including one free one) were featured at every port of call. Our favorites were Scenic Lucca and Pisa (from Livorno), the Exclusive visit to Villa Rothschild (at Monaco), the Palace of the Popes at Avignon (from Marseille) and Montserrat Abbey north of Barcelona. We saw Lucca on a Sunday morning and, for once, there weren't any crowds -- at least until lunchtime. During our free time, had a good visit to Puccini's home (now a museum) and the gift shop. The Rothschild villa is splendid, but the real treat was a stroll through the breathtaking gardens capped by champagne and canapes al fresco. The papal palace is immense and only partially restored, but the part on view is most impressive. Montserrat Abbey is high in the mountains, about 4,000 feet above the plain, and we reached it by cog railroad. The jewel of the abbey is the Black Madonna, which we got to see up close. The complex is home to a school of young choristers famous through Europe. Bought a CD, of course. The only dud (and this wasn't Viking's fault) was the day on your own in Florence. It was a Monday, hence most of the major museums were closed, and the crowds prevented us from seeing much of anything else, including the Duomo, for which we had bought tickets in advance. Disembarking on the final morning was smooth, at least until we reached the train station for the journey to Madrid. Our guide had told us we'd probably be on Track Six or Seven. We got there only to find that we were really on Track One. Kind of harum-scarum. While the Madrid extension is billed as two days, it's really a day and a half since most of the first day is taken by a train trip from Barcelona. We were housed at the Intercontinental Madrid. Our room was tiny, smaller, I think, than our cabin on the Star, and the window looked out on a forest of rooftop television aerials and satellite dishes. Surely Viking could have insured us nicer accommodations. The bottom floors, however, are splended, indeed, with lots of mirrors and polished wood. The hotel is not smack in the center of the city, thus is not walking distance from the Prado art museum, the royal palace, or the Plaza Mayor. Still, it was in a good part of town, with plenty of embassies and lots of nearby restaurants that were affordable. There also were a couple of small art museums nearby, and the National Library had a very good exhibit on mass communication devises from hieroglyphics to flash drives. Dining at the hotel was distinctly unaffordable, for us, anyway. The tab for two Coke Zeros in the bar, for instance, was 17 Euros (over $20 USD). The main restaurant is similarly pricey, but the bar menu is much more in reach. The breakfast buffets (included in the rate) were wonderful. Altogether a wonderful trip, particularly the Tuscany extension. There were about 32 of us, and we achieved such camaraderie -- doubtless grape-fueled to some extent -- that we held a reunion party in the Explorer Lounge on the last night of the voyage and are keeping in touch with one another via email. Read Less
Sail Date: April 2018
This was our first cruise experience in decades. The Star was an awesome ship along with the service and food except we were disappointed with the Chef's Table for which one had to make advance reservations. There was limited selection at ... Read More
This was our first cruise experience in decades. The Star was an awesome ship along with the service and food except we were disappointed with the Chef's Table for which one had to make advance reservations. There was limited selection at this restaurant and the food did not live up to the other dining experiences on the ship. Otherwise the rest of the dining experiences were outstanding. Manfredi's restaurant was outstanding but you had to book reservations very early. I make the mistake of booking most of the finer dinner reservations at the Chef's Table. The non-reservation restaurant was also outstanding. There were several places to get something to eat and bars everywhere. Loved the breakfast choices. Recommend the alcohol package. The Star was amazing, clean, sleek, attentive staff, never crowded. We had a Penthouse Junior Suite that was awesome. We had paid for Viking transportation to and from the ship but somehow they didn't have us booked for our return to go home. After talking with their agents they did let us on the bus to the airport. The check-in procedure on arrival to the ship was non-existent. We were handed a glass of bubbly and left to our own to find our stateroom which was a Penthouse Jr Suite so the check-in was a bit rough. I expected an escort to our suite. Despite all of the above it was a first class experience and I would not hesitate to take another Viking ocean cruise. Absolutely loved the ship, service, tours all with an outstanding staff. Read Less
3 Helpful Votes
Sail Date: April 2018
I'll review several areas: Food: I still cannot believe how great the food was, from breakfast through dinner. We added days on to your trip in Rome at the end of the cruise, and it did not compare to the Viking offerings. Free ... Read More
I'll review several areas: Food: I still cannot believe how great the food was, from breakfast through dinner. We added days on to your trip in Rome at the end of the cruise, and it did not compare to the Viking offerings. Free beer and wine with lunch & dinner, but my focus was the food. Room: Not that large, but comfortable. No need to bring electric adapters, the ship is US electric ready, but remember to bring if you staying elsewhere before or after the cruise. Television offered a good selection of American stations, if you wanted that. Entertainment: I truly enjoyed the 'Viking Four' and the Asian couple - their songs and performances were upbeat and fun! Education talks in the Star theater offered a nice respite and were educational. Staff: This is what I enjoyed the most. Lots of young people, mainly from Eastern Europe. Great attitude and a delight to engage with. Julie, the cruise director, was upbeat and also sang with the groups a few times. Excursions: The excursion in Split, Croatia was okay. Messina was interesting, but the tour guide could have been better, I compared her to Francesca, the guide for Santa Severina, and there was no comparison. Santa Severina was an optional tour, but well worth it. The views were spectacular, and it nice to see townspeople going about their daily life. It did not have touristy feel that so many European towns have. And the lunch prepared by 2 brothers with their home made wine was magnificent. I also enjoyed Bari, but need more time to explore the town. Other: I've done the Basel to Amsterdam river cruise with Viking, so I know how organized they are when it comes to on boarding and off boarding. They are very visible at the airport, always have water and cleaning cloths available. My suggestion: try it, you'll like it! Read Less
Sail Date: March 2018
In general the cruise from Athens to Venice was a great experience. But I have a problem with the included port tours. In Athens the included tour was advertised as going to the Sintagmata Square with lots of details about the change of ... Read More
In general the cruise from Athens to Venice was a great experience. But I have a problem with the included port tours. In Athens the included tour was advertised as going to the Sintagmata Square with lots of details about the change of guards, well, what we did was barely drive by the place, not even stopping to see it in more detail. Our last port in Koper was a total waste of time to do the included tour. Unless you try an optional, staying in the ship is a better use of your time, or go on your own to wander around town. Santorini, the visit to Oia it was nice, but spending an extra 45 minutes in town would have been appreciated. This is the postcard town of Santorini and we barely had time to enjoy it. We enjoyed the cultural talks, they were very informative. The musicals and shows in general were very poor, but we do not go on cruises for their shows, but for the ports and places that they visit. Food was very good in the restaurant and in the café, we did not have the opportunity to book a reservation in any of the alternative restaurants, because they were booked for the whole trip way before we got to the ship. Good extras were: access to launderette, wine or beer at lunch and dinner, Wi-Fi even if slow at times was useable, great service offered by everyone on board. If you are more concerned about alternative restaurants, getting to your stateroom 1 hour earlier, and booking your tours 7 days before you can pay more for the same room size than the rest. If you don't mind I suggest to pay less, book your own private tours and enjoy your cruise. If Viking's tours fill up quickly you can always book your own private tours with other companies for the same money and do it. We did that in Zadar going to KRKA National Park and enjoyed it more than going with 30 other people. Over all Viking is a good cruise company, and the extras they offer and the service they provide is very good. We keep on booking cruises with them because of that. Read Less
Sail Date: March 2018
This is our fifth cruise on Viking... the fourth on the Viking Star, and we love the ship. The service is excellent; the food is wonderful; the tours are well organized; the port talks and enrichment lectures are informative and ... Read More
This is our fifth cruise on Viking... the fourth on the Viking Star, and we love the ship. The service is excellent; the food is wonderful; the tours are well organized; the port talks and enrichment lectures are informative and interesting. The ship is in excellent condition and the crew is top-notch. Embarkation and Disembarkation are quick and painless. We highly recommend either having Viking take you directly to the ship from the airport or else take one of their pre- or post-extensions where Viking handles all the transfers for you. Transfers are relatively expensive if you do the transfer on your own. We like the smaller ship size -- 930 passengers...why would we book a ship that is larger than the town where we grew up? There is no extra charge for eating in any of the dining rooms, including the gourmet dining room, and wine or beer is served at lunch and dinner. High tea is served everyday from 4 to 5 pm, and it is excellent. Since our timing has been good, we knew several of the crew members, including the captain who has commanded the ship on 3 of our 4 cruises! We don't need Las Vegas shows, ice rinks or adult "safe spaces." If you are traveling with children, this is not the cruise line for you. We believe Viking Ocean cruises caters to a mature audience; many are well-traveled. We have 5 more cruises booked to places we have not been before, including South America in the spring of 2020. Read Less
Sail Date: March 2018
I read the review of the same cruise that another person wrote and It is interesting the differences experienced by travelers on the same cruise. I will say that this is one of the longest critiques I have ever written on a cruise. ... Read More
I read the review of the same cruise that another person wrote and It is interesting the differences experienced by travelers on the same cruise. I will say that this is one of the longest critiques I have ever written on a cruise. We have cruised on four different cruise lines and have taken many cruises over the last few years. We are mainly destination cruisers and don't participate in many of the shipboard activities including the evening entertainment. Before the cruise, we spend time researching the ports we visit and determine the tours that provide us with the opportunity to see the best and most interesting, for us, in each port. We had friends that had booked this cruise and we decided to join them. We had never been on a Viking Ocean cruise, so we decided that this would be one to try Viking Ocean. We have been on a Viking River Cruise and had an excellent time, with great service. At this point, I will say that we currently have four cruises booked on another cruise line, but none on Viking Ocean and I doubt that we will ever go on another Viking Ocean Cruise considering the level of service we received on this trip. This ship has been in service three years, but we felt that this cruise was like a maiden voyage and that the service side of the crew had never worked together or on a cruise ship. We were totally disappointed. I’m sure some may read to this point and stop, thinking that we are just some complaining snobs, but you might want to read on. I have included many things that were excellent throughout the cruise along with problem areas we encountered. I have rated cruises before and never had service oriented complaints like this. We did opt for the three day pre-cruise tour in Tuscany. I will say that the service in the Villa was excellent and the tours and guides were also excellent. The weather wasn't great, very cool windy , and rainy, but you have to be ready for that, especially in March. Embarkation and debarkation went smoothly for us. Embarkation was very quick and efficient. Our bags were transported from the bus to the ship. As we went on board and scanned our card, we were greeted by name. Debarkation was also very smooth. When our group left the ship, all of our suitcases were in one area of the cruise terminal. After identification, bags were loaded on to the busses by porters for the trip to the airport. Viking did a nice job. We were in cabin 5087, a PV1 cabin, on the Viking Star. Since the ship came into service in 2015, it was in fantastic shape. The décor was very nice. The cabin size was very good and the arrangement within the cabin was very good. There were plenty of drawers and the closet space was adequate. The bath was nice with a heated floor and a decent size shower. The night lights in the cabin and bath were nice also. The only thing we saw in the cabin that was unusual was that the TV did not swivel and to watch anything you had to sit up in bed. The view from the sofa was at an extreme angle. The layout of the World Cafe was really nice and spread the passengers around. Also, they appeared to have one, cooked to order item, at every meal, which was nice. We selected one tour in every port using optional tours in all ports except for one. The tours were all very good and the guides were exceptional, especially in Dubrovnik and Santorini. I want to add that in Dubrovnik, the Dubrovnik by Cable Car tour not only includes the trip to the top of Srd Hill, with the fort, but also includes a nice Old Town walking tour within the city walls. After that there is ample time to do the City Wall walk on your own and spend additional time in town if you wish. Viking provides a shuttle to the ship that runs every thirty minutes. There were also shuttles in Corfu and Athens. We ended up missing three ports due to weather. Seas were running at 10' - 15' with winds at 40 - 50 mph as reported by the captain. Viking was able to add one alternative port. The weather was poor, quite cool, windy and a lot of rain the entire trip. Obviously, Viking can’t be blamed for bad weather and you need to be prepared for the conditions, which we were. From there, many service oriented things went downhill. Bad things started happening on the second day, all of which were service oriented. We made two minor requests of our cabin attendant, which were completed on day one. On day two, our mini bar had not been restocked. When the mini bar attendant showed up, he accused us of already drinking the alcohol and soft drinks that day, which we hadn’t. You would think that they would have just refilled it and if it happened again, explain that the mini bar is refilled just once a day. From then on our mini bar was stocked the way we requested and never missed. Due to one port cancellation, the alternate was set up. There was no information provided to us on the excursions that were available. Friends of ours, about 15 cabins away, received a package in their stateroom with the new information. When we finally got the information, we tried to change our tour from the one that we had at the closed port. Guest Services said that our time to change the tour had expired. He finally checked with a supervisor and they did accommodate us. Again, poor customer service telling us we were too late. We also received our disembarkation form in our cabin 3 ½ hours after it was due to be turned in. We spoke to other passengers that experienced the same problem. With all these problems in our cabin, our attendant did apologize and we had no more problems there. In The World Café, we found that the port side service was excellent and we would wait for a table on that side of the ship. The starboard side service was abysmal. Once after waiting for about five minutes, my wife got up and took our water glasses to a server to get them filled. Another time, we did not have a coffee cup and she got up to get one from one service station and was told to go to the other station since we weren’t in his section. Another instance that occurred was that I sat at a table that had just departed. When no one cleared the table, I put all the dirty dishes on the table next to us that had dirty dishes already on it and then I went around to other tables and gathered up utensils and napkins for us. The dirty dish table was not cleared the entire time we had our breakfast. Again, the port side service was excellent and we never experienced a problem. On to the restaurants... Our first evening, we had bread delivered to the table almost immediately. It took just under 15 minutes, for our water glasses to finally get filled and just over 20 minutes for our order to be taken. During the meal I asked for some additional butter. It never showed up. Service was extremely slow throughout the service. A leisurely dinner is nice but 2 1/2 hours is a bit excessive. In the specialty restaurants, things did not fare much better. In the Manfredi's Italian restaurant, we received our appetizer quickly, but the second pasta course arrived right at an hour and a half after we arrived. The reason given us by our server was that there were a lot of pasta dishes that were ordered. Huh, we were in an Italian restaurant. Wouldn't you think there are going to be a lot of pasta orders? After the lengthy wait, the risotto that I ordered looked like a big yellow blob in the dish. It wasn't like any other risotto that I have had in the past. The Chef’s Table was interesting. It is a fixed four course menu. There were some strange combinations of dishes. Also, I don’t think I’ve ever had an Asian dinner without rice until this dinner. The menu was just a bit too edgy. There should have been two options with each course that had one, more mainstream item. For the remainder of the cruise, we had our dinner in The World Cafe, on the port side with good service, where we could serve ourselves. The servers were prompt with drinks and other requests. In our on board cruise critique, we gave kudos to three of the servers that really seemed to go above and beyond. The other thing we noticed was that you had to read the daily ships' paper in detail to make sure you didn't miss some nugget. Odd things were highlighted (grayed out) while items that seemed more important weren't. We did fill out a mid cruise critique listing the problems that we had experienced up to that point. One of the restaurant mangers called and asked my wife what the problems were and she told the manager the same thing that we put in the critique. The manager said that she then knew where to address the problems. We never heard more as a follow up. We also filled out a final cruise critique and restated all the problems that we experienced. We will have to wait and see if there is any follow up by Viking. Our friends also experienced service problems throughout the cruise and also completed the critiques. Other passengers that we spoke to also experienced slow and/or poor service in the dining venues. I hope they filled out their critiques to let Viking know they experienced problems too. In conclusion, we feel that we have received a much better level of service on other cruise lines and that with the level of service that we received on this cruise, I don't think we will ever book a Viking Ocean cruise again. Read Less
Viking Cruises, Community Team has responded
Dear kjones121, Thank you for passing along your thorough review. Happy to hear your voyage began with a pleasant pre-extension in Tuscany, and a smooth embarkation process in Venice. Additionally, we’re pleased that your stateroom and included shore excursions were, on the whole, an enjoyable aspect of your vacation. It is regrettable to hear of your experience with initial delays in service, and displeasure at some onboard dining offerings. Additionally, we hear your feedback regarding how information is relayed during these necessary itinerary adjustments. Once again, thank you for taking the time to pass along your thoughts, both here and through your onboard survey. We value suggestions from experienced travelers, which allow us to improve our products and services. While you will likely be hearing from a member of our team to address your onboard survey, you may also choose to expedite that process and reach out to us directly at Tellus@VikingCruises.com. We hope you’ll give us the opportunity to regain your faith in Viking, and wish you a lovely weekend. Best regards, Viking Cruises
Sail Date: March 2018
The wife and I booked a mid-March Empires of the Mediterranean on Viking Star in September, 2016. We also added the three night Tuscany pre-cruise and the Athens four night post-cruise stays. We wanted a educational small ship experience ... Read More
The wife and I booked a mid-March Empires of the Mediterranean on Viking Star in September, 2016. We also added the three night Tuscany pre-cruise and the Athens four night post-cruise stays. We wanted a educational small ship experience with time in both Italy and Greece, We encountered uncharacteristic winter weather at the front end of the trip that resulted in 3 port cancellations once on ship. Viking responded by adding the port of Split and 2 sea days (which we really needed after the Tuscany tour). The upside to a March cruise was that, in most cases, we were the only ship in port and the weather cool. I have nothing but praise for the tour guides, staff and crew throughout the trip. From the time we stepped off the plane in Florence until we boarded again in Athens, we were expertly taken care of. In Tuscany, our stay at Villa il Poggiale, hosted by Monica Cozzi, was outstanding. Our tour guide, Roberta, was a gracious individual and really enhanced our tours of Florence, Siena and San Gimignano! We boarded in Venice (do the opera excursion), we found the Viking Star a modern, well appointed and beautiful ship with all members of the crew going out of their way to provide exceptional service. The bartenders at the Viking Bar, Dejan, Destra and Iskra, were especially delightful. We had a deluxe veranda room which was spacious and comfortable. The food was wonderful everywhere and the main dining room equal quality to the specialty restaurants. If you are looking for dazzling shows, casino entertainment, art auctions and amenities for kids, this is not the ship for you. The clientele is mature, the entertainment geared to enrichment and education and the schedule port intensive all of which was exactly what we wanted. We took many of the included tours which were more than adequate if one does a little research. Viking provided a bus shuttle in Dubrovnik and Athens which was a nice touch. Consider adding the drink package; it is inexpensive and well worth it. After debarkation, we were met by George and Barbra, our host and guide, and taken to the Hilton Athens which is a beautiful facility. Three of our four days included tours the Acropolis, Acropolis Museum, Mycenae, Epidaurus and Delphi: all outstanding. During our free time, we purchased a 5 day metro ticket (9 Euros each and also good for buses) and the inclusive archeological site and museum ticket (15 Euros each) and did Athens on foot. We ate at DioDos in the Plaka at 19 Adrianou Street (across from Angora entrance) three times which had fabulous food and wine. Dimitris, the waiter, was a great ambassador, teaching us Greek and rendering fabulous service. Of course something negative albeit hard to find. Do not let Viking Air book you less than 2 hours for air transfers at Charles De Gaulle Airport regardless. We learned the hard way. I had a hard time getting clarity before the cruise and once on board exactly what tour was included during the transfer from the ship to the hotel in Athens. It is unclear on the web site and cruise guide. In all cases, representatives had to consult 1 to 2 levels above and even then were not really sure. It is the “The full Acropolis Experience” tour and sadly several couples did not seek clarity or did not know and paid for this tour the port day before debarkation. We guessed right on tours but Viking should let people know at least 90 days out what ports will have shuttles and locations as it would help in shore excursion decisions. The shore excursion to the National Museum is too short. My biggest disappointment was the cancellation of the port of Katakolon and not seeing Ancient Olympus. However, it gives us an excuse to book a future Viking cruise to the area. Read Less
Sail Date: March 2018
I had never been to any of the places on the 13-day Mediterranean Odyssey itinerary before (although my wife had during her TWA days) so it was a good way to check that off the bucket list. This cruise was followed a few days later with a ... Read More
I had never been to any of the places on the 13-day Mediterranean Odyssey itinerary before (although my wife had during her TWA days) so it was a good way to check that off the bucket list. This cruise was followed a few days later with a Viking River cruise, the 15-day Grand European Tour, because if you're going to make the effort to travel a significant distance, and you can find multiple tours that you like in such close proximity to one another, it only makes sense to do so. This was the second time on the Viking Star for us, having done the Viking Homelands cruise about 2 years ago and we were happy to find that all the major categories for rating were still as good as they had been the first time. The crew was as friendly and efficient as always, and there was even one young lady in food services who we had met previously and she was still aboard, but was now a supervisor...a VERY well-deserved promotion. The four young people who performed in the theater, along with the cruise director and the back-up band, were very good and I believe we saw all their shows. The captain's welcome was hilarious as was the introduction of the ships officers. The tours were very good, as usual some better than others, the weather was good for all but a few days and never mind that we sat outside Venice for a few hours due to the port being closed again due to higher than normal winds, which threw a wrench into some tours. But...Viking, without being asked, credited our shipboard account with the cost of a tour in Venice that we'd booked but decided not to go on due to some rain and the late arrival...an unexpected but a definitely welcome surprise! The Viking ships are well thought out in their design, decor, and ability to move through the ships various areas, the food is very good (the ribeye steak in Manfredi's isn't to be ignored!), and the overall "vibe" was welcoming. Would we travel with Viking Ocean again to other destinations? Absolutely. Read Less
Sail Date: March 2018
We had gone on a previous Viking Ocean cruise and LOVED it. On that cruise we went from Bergen to Stockholm. We told all our friends how wonderful it was. This cruise was the complete opposite. Before we sailed one of the ... Read More
We had gone on a previous Viking Ocean cruise and LOVED it. On that cruise we went from Bergen to Stockholm. We told all our friends how wonderful it was. This cruise was the complete opposite. Before we sailed one of the destinations was eliminated (Tunisia) and replaced by Naples which we were already scheduled to go to prior to the cruise. So we had a week in Sorrento/Naples prior to the cruise (couldn't change due to nonrefundable plane tickets). And we were supposed to go to Naples one day on the cruise as well. So we chose not to go to Pompeii while in Naples (prior to the cruise) because we would go there with Viking. That turned out to not be true as that stop was eliminated during the cruise. Then, the other stop in Africa (Algiers) was also eliminated. One of the reasons we chose this cruise was due to the 2 stops in Africa, but neither of them actually happened. The included tour in Rome was totally worthless as it didn't provide enough free time to do anything (due to length of lines) so we just sat and waited for the bus to take us back to the cruise ship. One stop on the cruise was enjoyable - Mallorca. The others were only so-so. Entertainment on the ship was not nearly as good as the previous cruise. However, there was good selection of TV shows, but then you don't really book a cruise because of TV shows since there is plenty of that at home. Read Less
Viking Cruises, Community Team has responded
Dear bhales1951, Thank you for taking the time to review your recent Mediterranean cruise aboard Viking Star. While we’re thrilled to hear that your previous cruise with us was enjoyable, we regret to learn that this recent voyage was disappointing. As a returning guest, your thoughts are valuable to our growth as a company, and we would appreciate the opportunity to learn more about your sailing. To speak with a seasoned Customer Relations Agent, we invite you to email TellUs@vikingcruises.com. We look forward to hearing from you, bhales1951, and wish you a lovely day. Kind regards, Viking Cruises
Sail Date: March 2018
This is our 2nd ocean cruise with Viking, both on the Star. We also have done 2 Viking river boats. We spent 3 days exploring Barcelona on our own prior to cruise. We stayed at the Barcelona Hilton, which was also the hotel Viking used. ... Read More
This is our 2nd ocean cruise with Viking, both on the Star. We also have done 2 Viking river boats. We spent 3 days exploring Barcelona on our own prior to cruise. We stayed at the Barcelona Hilton, which was also the hotel Viking used. Especially enjoyed visiting Montserrat. Embarkation was easy. Just a slight back up at the security line, but then on to the Viking counters which were fast. On the ship in time for some lunch prior to settling in in our cabin which was a PV1. Met our cabin stewards above arriving in the cabin. We were traveling light (carry on and back pack) and that meant we had tons of room. Really enjoyed having the larger cabin. We enjoyed the dining room, always being seated when we arrived. Manfredi’s didn’t disappoint on our 2 visits. A visit to the Chefs Table to peruse the menus allowed us to pick a night that we would like. Enjoyed it with the wine pairing. We did purchase the Silver Spirits package and felt we got our money’s worth. We also attended the Cruise Critic Meet and Greet. There was around 16 guests and 10 staff members. It was quite nice. Greatly enjoyed the singers and band and didn’t miss any of their shows. Our cruise director Jenna was outstanding. We did both included and paid excursions. The weather was iffy with temps in the 50’s and experienced rain in several ports. Arrived in Monaco to heavy rains. Chose to stay aboard rather than walking around in the downpour. Later in the afternoon it cleared and were able to walk to the palace. The captain charged the order of our port stops in Croatia due to high winds. It rained in Split, which made our paid excursion disappointing. But our stop in Dubrovnik was entertaining. Lastly our final destination was Venice. The weather was awful, high winds, rain, and snow, and we had to stay out of the port for a few hours. Most excursions were cancelled. We did the post cruise excursion to Tuscany. It was the best. Great guide, villa, food, and lots of delicious wines. The entire 3 days were jam packed with activities from the moment we left the ship in Venice to delivering us to the airport in Florence. Read Less
Viking Star Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.7
Entertainment 3.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.3
Family 1.0 4.3
Shore Excursion 4.0 4.1
Enrichment 4.0 4.3
Service 5.0 4.8
Value For Money 5.0 4.4

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