Sail Date: December 2018
The cruise was great, the food was really good, the tour guides were pleasant and knowledgeable. It was easily the best vacation my wife and I were ever on. We enjoyed the smaller setting with only 178 guests on our cruise. The crew was ... Read More
The cruise was great, the food was really good, the tour guides were pleasant and knowledgeable. It was easily the best vacation my wife and I were ever on. We enjoyed the smaller setting with only 178 guests on our cruise. The crew was fantastic. We enjoyed getting to know other passengers. The food was much better that the other cruises we have been on. It was a nice experience to go to sleep in one city and wake in another. The highlights for us were Budapest and Vienna. The only negative was our flight on Lufthansa was the only negative. 30 people's luggage were left in Frankfurt. Our flight coming in was 45 minutes late but it was 45 minutes late leaving so I don't think that was the issue. Leaving, we had to stand in the rain in the low thirties as we waited to board from the tarmac. I would recommend avoiding Lufthansa and Frankfurt if all possible. We're ready to take another cruise minus Lufthansa! Read Less
Sail Date: December 2018
Always wanted to see Christmas markets in Germany/Austria. Saw an email three months prior to the trip with pricing offer that seemed too good to pass up. Have done several ocean cruises in Europe - this was our first river cruise. We ... Read More
Always wanted to see Christmas markets in Germany/Austria. Saw an email three months prior to the trip with pricing offer that seemed too good to pass up. Have done several ocean cruises in Europe - this was our first river cruise. We really enjoyed the slower pace, the ease of walking right to the center of town from our ship (unlike ocean ships where you sometimes must get transportation from the port to the city center). The ship's decor was elegant and simple. Service was excellent, very friendly crew. The food was very good, with regional menu offerings. There is no fitness area on the ship, but we walked our legs off nearly every day so we didn't miss it. The entertainment on river cruises can't compare to the big production shows you see on ocean ships, but the singing groups they brought on in a couple of the ports did a nice job. It was the first time in five months that the ship had been able to complete the entire journey, due to low water levels all summer. Thankful that we only had to unpack one time and were able to stay on the same ship for the entire journey without having to be bused between ports. The port towns/cities were all very charming and interesting - Christmas decorations and markets were very beautiful. The tours that Viking includes in the cruise price were very well done. Could not tell the difference between the included tours and the couple of tours that we paid extra for. We will definitely cruise with Viking again. Read Less
Sail Date: December 2018
Just what we were looking for. We needed to get out of town during that time and this provided a no fuss way to do it. During the trip we had no worries or concerns about transfers, baggage, meals or entertainment. The necessities were ... Read More
Just what we were looking for. We needed to get out of town during that time and this provided a no fuss way to do it. During the trip we had no worries or concerns about transfers, baggage, meals or entertainment. The necessities were taken care of seamlessly and the added value was extraordinary. The ship was spacious and clean, I never felt crowded or 'herded' as I have on other trips. I do not know how they kept our cabin so clean and ship-shape as we seldom saw a chambermaid unless one was needed, but the room and facilities were always spotless. As far as the other help went (waiters, bartenders, etc.) they were also extraordinary. I even have a joke that I tell my friends, when I asked a staff member if he ever said 'no' his answer was of course 'no'. Everyone went out of their way to provide for our needs. The food was excellent and of course the staff would never say 'no' to a special food request. We even came back from ashore late one afternoon, freezing cold and way too late for lunch but of course they still served us, as I said they never say no. All the food was just great but we looked forward to every dinner as they was always something very special on the menu. Every stop was a new adventure. Not only were the guides local, knowledgeable, proud of their town but were lots of fun. Not a bad guide for the whole trip and we had many. There was so much to do everyday that we had to make time to relax and get some rest although when we did we felt like we were missing something and we didn't want to miss a thing. I don't know what else to add except I hope to get chance for another Viking adventure Read Less
Sail Date: December 2018
The entire cruise was thoroughly enjoyable. Every crew member treated everyone as royalty. Every minute was enjoyable. I’ve done several ocean cruises with other cruise ships and non can compare to Viking. The service was impeccable. ... Read More
The entire cruise was thoroughly enjoyable. Every crew member treated everyone as royalty. Every minute was enjoyable. I’ve done several ocean cruises with other cruise ships and non can compare to Viking. The service was impeccable. This was an adult cruise with no children. Very relaxing!!! The food was excellent. The entertainment was good. If you have never cruised before or even if you have; I wouldn’t recommend any other cruise lines to travel with. They make it easy and seamless. The airlines had lost my luggage upon arrival. Viking did not give up on my luggage. The front desk followed through with the airlines almost hourly. It did take two days but they were able to track down my luggage and got it delivered to me. We went on this particular cruise to see the Christmas markets. Viking’s ports of call did not disappoint. We had Christmas markets to see and wander as long as we wanted in every port. I only rated the cabin very good vs excellent because we were in the lower level of the ship with no window and heard the anchor and engines all night. But that is to be expected when you’re trying to save money for all of the souvenirs. Read Less
4 Helpful Votes
Sail Date: November 2018
My husband and I decided to take a leap of “financial faith” and take a Viking River Cruise based on customer reviews and feedback from other people. The decision to use Viking River Cruises turned out to be the worst decision we ... Read More
My husband and I decided to take a leap of “financial faith” and take a Viking River Cruise based on customer reviews and feedback from other people. The decision to use Viking River Cruises turned out to be the worst decision we could have made. It is at the top of one of the worst vacations we have ever taken. And to add to our disappointment, the $500 cruise voucher that has been offered, it is just an insult. We reached out to Viking but of course we never heard back! We understand “Acts of God” (river being low) however the lack of communication from Viking was unprofessional and deceptive. Sending an email the week before the trip is not communication especially because Viking knew all summer about the river problems and they knew the amount of rain needed for the proper water levels had not occurred and would not improve before our scheduled departure date. We would have expected your company to: 1) Cancel the trip; 2) offer a full refund; 3) inform guest that their money would be transferred to a future river or ocean cruise; or 4) make the fully aware of what they were getting into if we chose to take the trip. None of these things were offered. So, instead Viking decided to have a cruise of almost 200 disgruntled customers, who will now spread the word about their experience. Below are some of the issues / problems we experience with this trip that we feel warrants compensation from Viking, that is not the insulting $500 that was offered. Air Service – Very disappointed with this service. Had we know about all of the hidden costs, we would have made my own travel arrangements. Which would have allowed us more time and saved us money. Don’t use! 3 total ships (VAR, TOR and Hemods) Viking Var – (Nuremberg, Regensburg and Passau) GOOD Service staff was excellent. They were kind and friendly. Front desk not so much, when ask directly about the boat change, etc. that had been mentioned in the Port Talk, which we missed because of our late arrival. We were provided with incorrect information, which was rude. Optional Tour Nuremberg– the guide was informative and provided good information Optional Tour Regensburg– the guide for the walking tour was very informative and provided very good information Optional Tour Passau – we did not see Passau. We paid for Salzburg Highlights. The bus driver “the Pope” was very funny and made the unbearable long bus ride a tad bit better. The guide for the walking tour was also good. BAD Optional Tour Nuremberg – the bus portion of the tour was a complete waste of time. Driving around at normal speed with a great opportunity to take pictures did not make sense. And no printed information was provided about what we were seeing so that we could at least have some frame of reference. UGLY Optional Tour Nuremberg – Not enough free time to shop or explore the city. Rushing back to ship to leave did not make any sense. Optional Tour Regensburg – Spending an entire day in a city that is completed closed was an utter waste of time. We could have spent more time in Nuremberg. Optional Tour Passau / Salzburg – The Salzburg Highlight tour was not worth the money spent. And if we had been informed that the 3 hour total bus ride was now a 6 hour bus ride, we may have opted out. We were not informed of the change until we had already boarded the bus and were on our way. The bus ride to and from was pure “hell” that was too long to be a bus for a 3.5 hour excursion. A total shame! There were no lights to guide guest back to the ship once the bus dropped us off from the Salzburg tour. It was extremely dark and very hazardous. Guest had to use their cell phones to find their way back. Luckily no one was hurt. Room Steward – In effort to clean our rooms before we could even leave the ship, the steward threw away my body buff that I use for bathing– not happy. Room Steward – The day of the bus ride, we went to breakfast and left our personal items on the bed. When we return to the room all of our items had been moved from the bed and the room had been cleaned. This is totally unacceptable! Our personally items should not have been touched under any circumstances and they could have waited another 20 minutes to clean the room. Viking Tor (Vienna and Krems) GOOD Optional Tour Vienna – the walking tour was excellent. It was refreshing after sitting on the bus the day before. The guide did a great job and we had plenty of free time to explore. One of the only highlights of the trip. Paid Optional Tour Schonbrunn place – the guide was very informative. Service staff was excellent. They were kind and friendly. BAD After the long bus ride we decided not to go on the Gottweig Abbey optional tour. We stayed on the ship to take pictures of the Wachau Valley. However because of the lateness of the hour and the lock, were not able to get many pictures. It was very annoying that the commentary continued about what we were “not” seeing because it was dark out and could not make out anything. Yet another disappointment. Paid Optional Tour Schonbrunn place –The tour seemed very rush and for the amount of money we spent, we should have been able to see both parts of the palace not just the one section. We felt cheated. It would have been cheaper and easier to do it on our own. UGLY The 3 hour bus ride was horrific, especially after the 6 hour bus ride the day before. It was totally unacceptable. The stateroom bathroom was horrible. The shower had not been cleaned properly, had hair on the walls and the floor that was not ours. The bathroom toilet was not flushing when we arrived. An officer came to the room and checked and it would not flush for him either. About 5 to 10 minutes after he left the toilet starting flushing and then a “rude” engineer came to the room stating that it was working. However the water pressure was very low and it took several attempts to get the toilet to flush. The bathroom also smelled like urine. It was extremely offensive. We reported the issue to the desk, however they decided to give us a lesson on how to flush the toilet and did not address the horrific bathroom smells. It was not good. Viking Hermod (Budapest) GOOD Service staff was excellent. They were kind and friendly. BAD Optional Tour Budapest– the bus portion of the tour was a complete waste of time. Driving around at normal speed with a great opportunity to take pictures did not make sense. And no printed information was provided about what we were seeing so that we could at least have some frame of reference. The guide was not as good as the others and she kept pointing out highlights way before we got to them and people were missing them. There was not enough time to explore the beautiful city. UGLY Another 3 plus hour bus ride – just a nightmare. The bathroom stop, where we had to pay was ridiculous. This should have been covered by Viking. Fortunately, we still had some Euros in order to pay for the bathroom. We are extremely disappointed in the quality and value of service that was received from Viking. There was absolutely no value for the money spent. Viking failed us and the other guest. We could never recommend Viking Cruises to any our blog readers. We also have already told our family and friends not to Cruise with Viking! Read Less
7 Helpful Votes
Sail Date: November 2018
We just returned from a “Romantic Danube” river cruise, which not only did not meet our expectations, but left us feeling miss-led. I say that because we were communicating with friends taking similar Viking itineraries weeks before ... Read More
We just returned from a “Romantic Danube” river cruise, which not only did not meet our expectations, but left us feeling miss-led. I say that because we were communicating with friends taking similar Viking itineraries weeks before our travel who made us aware of the nightmares they were experiencing. Nightmares as defined by numerous bus trips and lack of cruising time and being on board of a stagnant boat for accommodation purposes only. As we heard of these nightmares we contacted our travel agent and asked to cancel the cruise due to the low river levels. Our agent talked directly with Viking to understand the situation. We were then assured there would be only one bus ride for a three-hour duration from the Passau region to Vienna. The fact of the matter is the first bus ride was five hours, followed by a second bus ride into Budapest that took another 4 ½ hours. Combined with the numerous bus rides comes the task of packing and unpacking two more times than planned, which is a huge inconvenience. Once we reached Budapest we boarded an older boat that did not leave the dock – not much of a river cruise. While I understand Viking cannot control mother nature, you can control communications with honesty and integrity. It is quite apparent the revenue derived from your efforts is more important than customer satisfaction. My complaint is simple; we made our intentions clear; if there was any chance of additional bus rides and or lack of cruising time on the river we wanted to execute our insurance policy and obtain a full refund. That request is well documented with email communications more than two weeks prior to travel. We are now demanding a full refund for the cruise portion of the trip. We are not looking for a discount for future travel. Viking and Travel Leaders has lost our trust. As the previous President of my own company I would want to know about and work with dissatisfied customers. Which is the reason I’m writing a high-level executive and asking for more than a discount on a future Viking cruise. Read Less
3 Helpful Votes
Sail Date: October 2018
An old adage says, “If a man deceives me once, shame on him, if twice, shame on me. Not exactly true when it comes to dealing with Viking Cruises. You can cancel your Viking cruise but even with “cancel for any reason” insurance ... Read More
An old adage says, “If a man deceives me once, shame on him, if twice, shame on me. Not exactly true when it comes to dealing with Viking Cruises. You can cancel your Viking cruise but even with “cancel for any reason” insurance with Viking’s Tripmate, you will pay more. You will only get a voucher for that cancellation, and with that voucher amount you will have to start over (including your air travel and the costs involved with speaking to the air agent for upgrading your travel), for insurance, and for whatever other costs are involved for your trip. If you cancel your Danube River cruise because the water levels will turn the trip into a bus trip. (Not exactly the vacation you envisioned.) And you decide that you will try to reschedule in the Spring since there would be a better chance for higher water levels, the cost will be at least $1000 to $1500 more. So, try for the fall next year. The cost will be at least $500 more—per person. On top of that you will have to buy new insurance if you want that trip covered. You have only 12-15 months after cancelling to reschedule so you don’t want to blow the opportunity. Viking insurance only allows for rescheduling; the company does not give refunds. Solution: Buy insurance outside of Viking for refunds. Keep in mind that your contract of carriage indicates that the Provider may change your itinerary. What Viking does is to give you assurances up to the last minute that your itinerary stays the same or close to it even though they know it will not. This does not give you adequate time to reconsider. And it especially does not give you adequate time when you have already left for the trip. How do we know, it happened to us. After five phone calls to Viking wherein we were assured that everything would be fine (oh, maybe one bus trip and one ship swap), we opted to go ahead and take the trip. Instead of the “only unpack once” concept, we packed and repacked for 7 or 8 days because we were on a boat, a bus, in a hotel, a bus, etc. We did not get an upgraded hotel room or an upgraded bus seat for the upgraded cabin for which we paid; we got only the same sort of bus trip and hotel everyone else got. So, Viking gave us a voucher, not a refund. Now we have a voucher for future travel on Viking. Do we really want to chance it again? There are those who were on the same trip who are delighted. I am guessing they believed everything Viking told them and think they are getting the deal of a lifetime. Our argument with Viking is not that the water levels were low. The argument lies with the lack of transparency and intentional vague and obscure manner of communication. About a year ago, we sailed on Viking to Cuba (one of their first soirees there). We booked it because we would dock in Havana, go to Belize and Cozumel. None of that happened. We docked in Cienfuegos. That was it, and we were bussed to Havana. I thought that this was Viking’s naiveté with Ocean cruising. Now I know it is the M.O. For this river cruise The Romantic Danube, yes, the water level on the Danube was the cause of the river cruise changes. Viking knew in early summer what was coming. In fact numerous passengers from other vessels told us the same story—this had been going on for a month. Viking prepared to fend off cancellations and complaints. What Viking should have offered was as follows: 1. Viking should alert passengers far earlier than one week prior when many may have already left the country. 2. Cash back for cancellations. 3. Cash reductions for those opting to go on a bus tour, or cash back for those opting to leave the tour. 4. Hotel upgrades for persons who had suites or Veranda cabins. 5. Dining at finer restaurants instead of roadside McDonalds or places of Vikings’ choosing wherein everyone got the same meal. Viking Customer Service admitted knowing of a problem and told us “we work with people.” We are still awaiting a resolution which, for us, would be a cash back solution. So far Viking is not “working with us.” Read Less
9 Helpful Votes
Sail Date: October 2018
We "sailed" with Viking October 12 through October 19, 2018 with a three-day extension in Prague, starting on October 9. In short, our "Romantic Danube River Cruise" turned into a "Stressful Danube Bus ... Read More
We "sailed" with Viking October 12 through October 19, 2018 with a three-day extension in Prague, starting on October 9. In short, our "Romantic Danube River Cruise" turned into a "Stressful Danube Bus Tour". Due to low water levels on the Danube, which we now understand has been known by Viking for many months, we were bussed to all our ports, except for Nuremberg (an industrial port with cargo "scenery"), Regensburg and Passau (another industrial port actually located in Sausburg). We never experienced the beautiful river sites of the Wachau Valley, the Danube bend, or Budapest's extraordinary architecture. However, we did experience a boat hotel/restaurant experience on three different ships (not the Var as originally scheduled)--the Tor, the Wilhelm and the Idun--having to unpack and repack our luggage several times and in time for very early bus departures to our next city. A few of the "highlights" of our bus tour included: - Absolutely no leisure time to explore Vienna or Budapest - A lunch of overdone pot roast and tator tots at a Melk hotel restaurant - Becoming experts in European bus companies and rest stops (After all, Viking does market itself as a "thinking person's" cruise company, and we certainly did learn a lot about bus travel!) - Two cabin bathrooms that smelled of urine, one broken toilet seat, one clogged shower drain, three very dirty balconies - Cancelled optional excursions in Budapest - Balcony sites that included cargo, foul smelling water, other ships cabins (Many ships docked in tandem so that you can see into others cabins) - A bus driver who almost got us all killed by challenging two tractor trailers to a skirmish (Viking does advertise an "exciting trip"!) - Unorganized disembarkation -- oh, I mean bus departures -- due to unprepared staff; in fact, we almost missed our flights home due to miscommunication between the ship and the bus driver - An Austrian bus tour guide who could not speak or understand English (Well, I guess Viking does advertise a truly “in-country” experience) - A Tour Director who constantly touted the excellent service and scenery which should translate into gratuities for the staff. He was certainly laser focused on getting his tip! - A farewell captain's speech that summarized why we should buy from Viking again (Can you say ‘tone deaf?) Ahhh, but the most memorable highlight of all was the Tour Director lecturing us on why we should be happy with our circumstances, because "after all, you could be a victim of hurricane Michael." (I kid you not!) Again, Viking has known for many months about the low river levels and chose not to notify their customers/passengers in a timely, honest manner. After some online research and talking with other Viking passengers, we have also learned that Viking consistently performs misleading advertising and unethical business practices. Basically, they lie to their customers in return for profits. Viking has offered us a 25% discount on our next cruise, but what about our current cruise? We did NOT get what Viking promised. Viking, why not start demonstrating some integrity and provide a minimum 50% discount on the "cruise" we just took? We're about to retire and thought we would be travelling numerous times with Viking. But based on the way they have mishandled this cruise, we will book with their competitors like Crystal, AMA or Avalon. In short, #MYVIKINGSTORY: NEVER AGAIN! Read Less
4 Helpful Votes
Sail Date: October 2018
BUYER BEWARE. The 2018 Romantic Danube Viking Rivers Cruises is a sham. You will not get what you signed up for. We "sailed" with Viking October 12 through October 19, 2018. Our "Romantic Danube River Cruise" ... Read More
BUYER BEWARE. The 2018 Romantic Danube Viking Rivers Cruises is a sham. You will not get what you signed up for. We "sailed" with Viking October 12 through October 19, 2018. Our "Romantic Danube River Cruise" turned into a very uncomfortable Danube Bus Tour". Due to low water levels on the Danube, which we now understand has been known by Viking for many months, Although we realize that Viking is not in control of the weather, Viking was well aware that the Romantic Danube River cruise could not navigate the river on over half the trip. We were motor coached to all our ports, except for Nuremberg, Regensburg and Vienna. We spent approximately 7 daylight hours cruising during our 8 day river cruise. The rest of the time was spent changing cruise ships ( 3 times we had to pack our bags and put them outside our door for early morning pickup) This was not a river cruise it was a bus tour. The river cruise was advertised as a romantic once in a life time adventure highlighting the scenic Wachau Valley We never saw the spectacular views of the Wachau Valley as we were traveling through the country side by bus for eight hours We became well acquainted with the European bus companies and rest stops. One bus driver did not know the exit to take to Roth, Our first tour guide didn’t have a charged audio system and had to try to shout out the interesting aspects of Regensburg. The same thing happened in Budapest. The guide said to leave the audio device on the bus and he would shout out the highlights. Then George showed up with a new device for our guide, but we no longer had our device as we left them on the bus and it was gone. On Monday October 15 while waiting on a pedestrian walkway for the “bus” pickup area in Passau, I was struck and knocked down by a bicyclist. Not having enough time to be treated in Passau we returned to the ship, hoping for some medical help there. The ship had nothing but a band aid for the cut above my eye. As we arrived back at the ship the Captain was standing at the receptions desk and I asked for assistance. Apparently he did not understand what I needed because he called someone else to help me. The only help they could do for me was call a cab. My husband and I spent three hours that evening in the emergency room in Straubing. The staff on the ship did not know that it would cost us 100 euros to be treated. The receptionist at the desk would not treat us without the money even though I had insurance coverage. We did not have that much with us. My husband had to find an ATM at 6 o’clock in the dark, in a city he knew nothing about. We spent over 3 hours at the emergency as I required 2 stiches above my eye. I would have expected a little more support from the staff on the ship. The accommodations on the 3 ships we were on were adequate. The food left us somewhat disappointed. Nothing was what I would call spectacular. The staff on the Viking Tor was really great and tried to make the best of a bad situation. On Thursday October 18 we were again transferred from the Viking Wihlelm to Budapest by bus. Budapest was a bust. We arrived in time for lunch on the Viking IDUM, then loaded in a bus for the tour of Budapest. The tour guide was none stop talking about the city. Almost like he didn’t have enough time to say what he wanted to say. Then when we departed the bus the Quietvox did not work. So the tour guide told us to leave ours on the bus and he would talk loudly on the walking tour. So we left the QuiteVox on the bus. Then George showed up, gave the tour guide a new Quietvox and we continued. Only those who had their Quietvox’s were able to hear. We left ours on the We got back to the bus with no time left to go to the marketplace, which I was looking forward to, as we should have had all afternoon to take in. That didn’t happen. On Friday October 19, we were told to have our luggage outside our door at 6:30am. Which we did. Went to breakfast which was served cold. It appeared the staff had put the food out for the earlier departures and did not heat for the later breakfast arrivals. After we went back to our rooms at 7:30 our luggage was still outside our doors. Finally at 8am we were again on a bus to go to the airport in Budapest (expected transportation). We sat on the bus loaded and ready to go, but the bus driver was not sure he had everyone as he did not have a list of passengers nor was there a Viking representative there to help him. One of the passengers gave him the list that we had received the night before. If it were not for our group of family and friends, this cruise/bus tour would have been unbearable. We feel Viking misled us over and over with their daily updates on how bad the low water level was, when in fact Viking knew this situation persisted months before our cruise. This is very unprofessional on Vikings part. They should have been honest with their customers and given us the option to postpone or cancel the cruise. Instead they had our money and they were not going to give it up, instead Viking thought a bus tour was adequate for a very the price we paid for an expensive river cruise. AAA and Viking did not represent their customers, they are in the business to sell cruises so buyer beware. Remember future travelers, AAA and Viking represent themselves not you. I will not recommend AAA or Viking to anyone that will be traveling. Also, remember we are in the age group that will be traveling. Read Less
6 Helpful Votes
Sail Date: October 2018
Our Viking river cruise was a disappointing experience; marred by poor customer service and misleading information. While I appreciate there is a drought and hence impact to the cruise that is out of Viking’s control, how the situation ... Read More
Our Viking river cruise was a disappointing experience; marred by poor customer service and misleading information. While I appreciate there is a drought and hence impact to the cruise that is out of Viking’s control, how the situation was handled by Viking —delays in shuttling between destinations, multiple accommodation changes, excursions cancelled and lack of transparency/misleading communications by Viking before/during the trip— is unacceptable. This is my fifth cruise; first cruise on Viking. The cruise was an all around disappointing experience and not what I would expect from a luxury cruise line. Given the inability to cruise due to water levels on the Danube, Viking should have informed guests prior to the trip —AND provided an honest representation during the trip (this is the 4th month of fraught conditions). Instead, Viking withheld information until the night before (daily update meetings before dinner to inform guests of next day changes to schedule) and in certain cases were dishonest in communications. Viking river boats are not designed to handle situations such as low water levels as there are no activities for guests that may choose to remain on the boat. Food is fair and service is poor in relation to cost: no room service; special ordered food at breakfast that came out as prepared for buffet; noted this was a cruise to celebrate a birthday during cruise- no acknowledgement; Viking cancelled pre-scheduled excursions without communicating the change directly; needed something printed and front desk unable to deliver to room, etc. As others have stated, balaconies are a waste of $ as the majority of time we were docked and stacked with other boats with immediate views into other rooms. Not only did we not use the balconies, we kept our drapes drawn for privacy. The Viking river cruise was such a bad experience that we disembarked two days early, took the train to the final destination, and checked into a hotel. Viking staff made no offer to assist in coordinating this change nor would assist with luggage transfer. Read Less
Viking Var Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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