146 Viking River Viking Tor Cruise Reviews

Traveling from the USA, we chose to extend our cruise on the front end in Amsterdam. Viking was there to greet us and get us to our hotel. The Viking rep at the hotel talked to us about the Walking Tour of Amsterdam and told us about other ... Read More
Traveling from the USA, we chose to extend our cruise on the front end in Amsterdam. Viking was there to greet us and get us to our hotel. The Viking rep at the hotel talked to us about the Walking Tour of Amsterdam and told us about other sights to see, even walking us to a canal boat tour. Our Walking Tour included a couple who had just come off the same river cruise from the opposite direction, so we learned even more about the fun we were about to have. We were taken to the Viking Tor and escorted to our cabin, which was very comfortable. Everyone went out of their way to make us feel welcome. We enjoyed the briefings and the daily plan of the day to keep us up to date on where we needed to be and when. We took full advantage of the excursions, both included and extra, and thoroughly enjoyed each one. We got to know the whole crew with whom we interacted, from the Captain to the servers, and got to know some of them very well. We met a variety of interesting, friendly people from all over the world and still keep in touch. The Viking attention to detail on logistics was impressive from beginning to end. One anecdote: at the airport in Basel, waiting for our flight back to Amsterdam, we met a couple who also came to Amsterdam two days early, but on their own. The husband developed a serious eye problem, so they notified Viking, who ushered him to a doctor, who performed laser surgery that day, and transported the couple back to their hotel and later to the Tor so they could enjoy the cruise, despite the fact that Viking had no legal responsibility to do any of the above. Pretty impressive, in my opinion. We've already signed up for the Barcelona to Venice Mediterranean Cruise. You do it right! Read Less
Sail Date May 2014
I am going to be much more critical than is warranted because I want to point out the limited downfalls of Viking. Overall, we would rate this trip an 8-9 out of 10 so we liked it and would do another. I think it important to research what ... Read More
I am going to be much more critical than is warranted because I want to point out the limited downfalls of Viking. Overall, we would rate this trip an 8-9 out of 10 so we liked it and would do another. I think it important to research what type of cruise you want to do. Viking does a much focused type of cruise with a very set schedule. It’s kind of like going on vacation where the first day, you just relax and say "I am on vacation" and don't fight it. Viking can be very very set in their ways and for the most part, they do all they can to make this a good experience. However, if you want something out of the ordinary, like upgrade your room, schedule a airport transfer or if you want to tip with anything other than Euro or US$, then they are not flexible and it can be irritating. They could work on that a bit. Our cruise was a Christmas Market Cruise and we did everything and more than we had hoped to. We booked our own airfare only because we did not know better. Viking works best if you use all of their services and if you confine your trip to what they offer. If you book airfare with them or extended stay, then they will make sure they meet you at the airport and take you back. One caution however is that you must remember that there is no such thing as a $199 air fare that they tout once in a while. It is simply that Viking is subsidizing part of that cost so they do not discount their room, which they very very very seldom do. When you book your air fare through Viking make sure you look at the flight times and layovers. That $199 airfare will most likely get you stuck in an airport for a few hours or a longer flight home so just check the details. We ended our trip in Passau, Germany so for 95% of the group, the trip was over and they needed to go to Munich airport for their flight back home. While I suspect not normal, one couple had to get up at 2 am to catch their bus. Let me explain. The drive to Munich is 2 hours so they allow 3. They schedule pickup 1/2 hr prior to that and then you need to be at the airport to 2-3 hrs ahead of time. If you have a 7 am flight, booked for you by Viking (can you say $199 air fare?), then you get the idea. On our trip, we booked our own airfares and were able to screw up our own schedule by allowing a 4 hr layover in Amsterdam so you need to get involved. You have to remember that you are in the middle of the night when you get to your first layover so my advice is to pick a flight to minimize layovers and look closely at departure times and where the airport is. Doing this will greatly improve your experience. The other somewhat irritating issue is tipping. Viking being an American/Swiss company asks you to partially subsidize their costs and tip at the end of the trip. Its the American way. It was interesting watching the Tour Director and others encourage tipping in Europe where there is no tipping. This is completely up to you but they do lay on the guilt trip for you. Something I felt amusing is that they will only accept tips in euro or US$. If you are to tip, a great way to get rid of the misc currency, from Hungary for example which is not euro, is to leave that as part of the tip. NOPE, we only accept euro and US$. I never had anyone tell me before when I was giving money away that they wanted it only in certain form. Viking could work on this. Now the good part. There are only 170 or so people so this is not a 3,000 person Princess Cruise so you need to rethink this. With only 170, they can plan pretty well. I liked the single dining experience. We had time for Happy Hour and usually a brief talk about what was going on the next day in the Lounge and then you had 1/2 hr or so to make your way to the dining room. I would rate the food overall 7 out of 10 which I think is pretty good. If you are a picky eater, look closely at the menu and you will find a César salad always available with Salmon or chicken on it or some other dish so look and ask. We purchased the unlimited bar which probably was not worth it $150 euro or $200US each but it did boost the level of the trip. We ordered a bottle of wine off the separate list each evening and had a few cocktails before or after the meal. It was nice not putting yourself in a position of wondering how much it was. On the other hand, if you can eliminate worrying about the cost, then I think you could drink as much as you want for less than the $200 per person. A bottle of wine was about $30. A typical day started with a pretty good breakfast that started at 6 and went to 9AM. You can get a European breakfast of cold cuts and cheese of a Texas breakfast of eggs, bacon, ham, sausage etc. You get the idea. Following breakfast 6 days out of 7 is the tour of the day that is usually included in your booking fee. They do have a couple of side trips like an opera (that only 50% thought was good enough to warrant going). Most tours have a guide who wears a microphone and broadcasts a monologue as they walk. Each room and person is provided a devise to listen (make sure you charge it every night) This works very well. The walks are not that difficult and normally Viking, after the first day, formulates a special tour group for those that do not want to or cannot keep up and they do it gracefully. Given that this was the Christmas Market Trip, we usually had a tour of town and then back to the boat which was almost always close to the market or you could easily walk. Trying to figure out where to spend your time was never a problem. It was a bit cold so we always looked forward to getting back about 4 for happy hour and talk to other guests about their experience. Always about 5 or 6 the tour director would come in and have a presentation about the next day’s trip (always something you want to do) Following was open seating dinner but within a couple of days you started to know people and which ones to sit with and which ones to avoid if you know what I mean. .Not very often did we need to avoid anyone but we did form a little group that sat together each evening so the conversation was not ever strained. Especially with two of the ladies that loved to shop. At one point, one of the ladies had to buy luggage in town just to bring back to the ship what she bought. Let me summarize my suggestions for booking with Viking. If you can do all of the booking with them, do it however make sure you look at the times and discuss when you need to be off the boat. Consider arriving a day or two ahead to get used to the time change. If you arrange your own air travel or decide to extend your trip without Viking I highly suggest you make your own arrangements. We wanted to go to Munich to meet some friends and booked a Transfer from the ship to the airport. Viking wanted $150 euro each for this but we bought it. We only had one day in Munich so we wanted and early transfer and were told by Viking a number of times that their guests are first and they will take us when they have time. We canceled with a $30 fee each and rented a car for $100 euro and had a wonderful drive. Viking takes care of its own and after that you are better working it out yourself. Bottom line we would and will take another Viking Cruise but will not leave the travel details to them as it should be. You need to watch out for yourself   Read Less
Sail Date December 2013
The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ... Read More
The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ports of call. Less than a week prior to our trip departure we received a notice from Viking advising us of the potential of low river levels and that there might be a risk of having to be bused to a port of call. We decided to make the best of the trip as we were super excited about cruising with Viking and our pre-cruise visit to Prague. After all, a company like Viking that touts luxury, is super pricey and is all about “exploring the world in comfort” wouldn’t disappoint, right? Well – this thought process proved to be naively unrealistic… Prague was fantastic as is the Viking staff. However, the cruise, unfortunately, was a complete disappointment to such an extent that the staff on our last night on the ship acknowledged the less than ideal experience. They advised that Viking Customer Service would be in touch to extend compensation. Over 75% of our sailing itinerary was not met and the “scenic cruising” experience promised never happened. We were relocated on to 3 different longships over the 7 day cruise and on the penultimate day the 5-hour bus ride from Vienna to Budapest, with a rest stop at a very dirty gas station, left us further deflated and with no real time to explore Budapest and with a 3am airport transfer. By the way – Regensburg, 1 of the 2 scheduled ports we did make it to was closed as everything is closed on Sundays in Germany. What we found out during our cruise and subsequently is that Viking had not completed a full Romantic Danube cruise itinerary and had been busing passengers since August from ship to ship (we sailed Nov 16-23 -Thanksgiving week). I would say that not disclosing this information is rather unethical and misleading, not to mention, highly disappointing to customers who saved and worked very hard to afford a trip like this. I contacted Viking customer service as Viking knowingly failed to fulfill and provide the experience and product sold to us. From our perspective, we feel completely misled. They took a calculated risk when they decided to not rebook or cancel this trip having months of these type of itinerary interruptions. To say that the customer service representative (Larry) I spoke with was patronizing and ultimately insulting, is an understatement. He proceeded to offer a percentage off a future cruise with Viking or a $250 cash refund per person for my husband and I - under the circumstances, I found the two options offered to be an intentional insult and brush off considering what we paid Viking for this trip. When I asked to speak with a supervisor, he placed me on hold for quite some time and when he came back on the line he explained that a supervisor would call me back but no sooner than 48-72 hours – it has bee well over 5 days since that call and we have not heard from anyone at Viking. I must say that we are very surprised and disappointed with Viking’s disposition under the circumstances. Read Less
Sail Date November 2018
We chose this cruise as a way to see Germany, Austria and Budapest without having to unpack and change hotels. Due to the water level, we had two ship swaps so we were on a total of three ships in 7 days. There was a great difference ... Read More
We chose this cruise as a way to see Germany, Austria and Budapest without having to unpack and change hotels. Due to the water level, we had two ship swaps so we were on a total of three ships in 7 days. There was a great difference between the crew on the three ships. The crew of the Hermod (which we spent our last night) was outstanding. The crew on the Var, which we spent our first few nights was what I expected. The crew on the Tor however was surly and unhappy. We had a waiter who was actually argumentative. I understand that the river level is not in the hands of Viking, however we had a bus driver that actually got lost while driving from Straubing to Krems causing us to be on the bus 45 minutes extra. (45 minutes may not seem like much time, but when your "cruise" is turned into a "bus tour" that extra 45 minutes is way too much) We had to choose between the scenic cruising in the Wachu Valley and the Abbey tour. Those that chose the scenic cruising were treated to a view of darkness as by the time the buses made it to the ship, it was dark as they sailed through the Valley. We chose the abbey tour. The abbey was beautiful and the sunset we were treated to was awesome. We would not have seen this if we were on our original schedule. When we returned to our ship after the abbey tour, it was very dark at the pier. Our tour guide instructed us to "just go around this building, down the steps to the path by the water and turn right at the path, and you will see your ship. This was NOT the case. She did NOT guide the group to the ship as she was too busy getting her tips. As we got to the steps, the path was chained off and no Viking Ship in sight. I had to run back and catch the tour guide so that she would find the ship for us. She was about to leave the group stranded on the pier. There were enrichment activities that are advertised, however we did not get to experience them because of the shortened time cruising. We were given a $500.00 future cruise credit for our "inconvenience". Not sure I would EVER cruise with Viking again. Read Less
Sail Date November 2018
We just returned from a viking river cruise on Nov 9 2018. It was a huge disappointment from start to finish. Yes, we knew about the low water levels. But what we didn't expect was the poor way Viking handled the situation. We had 3 ... Read More
We just returned from a viking river cruise on Nov 9 2018. It was a huge disappointment from start to finish. Yes, we knew about the low water levels. But what we didn't expect was the poor way Viking handled the situation. We had 3 different ships on this trip. yes 3, which means we had to pack and unpack for each ship. We lost almost the whole day in Budapes t because of a lengthy bus ride. In fact, we spent more time on a bus than on the boat during the day. We never saw the Wachau Valley,it was totally dark and impossible to see anything by the time we actually left. We were misinformed, lied to, and kept in the dark about what was going on with the itinerary. The tour guides did not tell us accurate information about events in the towns we did get to go to. The food was OK . We were on a Holland America cruise in May and the food was much better. This washer first River Cruise.We have been on 8 other ocean cruises. This was by far the worst cruise experience that we have ever encountered. I would look at other lines and not make Viking your first choice. I did read other reviews like this before I left and thought to myself, really how bad can it be? Well I am here to tell you it was that bad. We felt cheated and taken advantage of by Viking Read Less
Sail Date November 2018
We "sailed" with Viking October 12 through October 19, 2018. Our "Romantic Danube River Cruise" turned into the Danube Motor Coach Bus Tour. Due to low water levels on the Danube, which we now understand has been known ... Read More
We "sailed" with Viking October 12 through October 19, 2018. Our "Romantic Danube River Cruise" turned into the Danube Motor Coach Bus Tour. Due to low water levels on the Danube, which we now understand has been known by Viking for many months, we were motor coached to all our ports, except for Nuremberg (an industrial port with cargo "scenery"), Regensburg and Vienna. We never experienced the beautiful river sites of the Wachau Valley, the Danube bend, or actually much of the Danube River at all. In 8 days of our river cruise, we actually cruised approximately 7 daylight hours and most of that was going through locks on the Danube Canal. However, we did experience a boat hotel/restaurant experience on three different ships--the Tor, the Vilhjalm and the Idun--having to unpack and repack our luggage several times and in time for very early bus departures to our next city. A few of the "highlights" of our bus tour included: Very little leisure time to explore Passau, Vienna or Budapest. A lunch of overdone pot roast and tater tots at a Melk hotel restaurant. We became experts in European bus companies and rest stops. A bus driver who didn’t know what exit to take to Roth and had to turn around and go back several miles to find our ship. Our first tour guide didn’t have a charged audio system and had to try to shout out the interesting aspects of Regensburg. While waiting in the bus pickup area in Passau, my sister was struck and knocked down by a bicyclist. She and her husband spent the evening in the emergency room in Straubing. We were supposed to be docked in Passau. The supposed sight of a bomb near the location of our designated ship in Budapest, The Viking Var. Only problem was, the bomb was removed in July, our cruise was in October! The staff of the Viking IDUN in Budapest was very distressed and over whelmed by a daily turnover of guests. I can understand their frustration at having to disembark and embark an entire shipload of guests every day. It’s no wonder that they didn’t seem very excited to see us! The staff said they have been docked in Budapest for over five months. Our tour director, George, was pretty good in the beginning of the cruise but even his good humor was wearing thin by the end of the cruise. He was the Viking representative on our cruise and he was forced to smile and try to convince us that everything was fine and the low water levels were extremely rare. Again, Viking has known for many months about the low river levels and chose not to notify their customers/passengers in a timely, honest manner. After some online research and talking with other Viking passengers, we have also learned that Viking consistently performs misleading advertising and unethical business practices. At this point AAA Travel and Viking River Cruise company have lost my trust to adequately and responsibly represent their travel products. P.S. It is now two weeks after I notified Viking River Cruise of my disappointing motor coach tour of the Danube River. Other than a generic response, nothing! Read Less
Sail Date October 2018
Because of a drought, water in the Danube was low and the ship was unable to sail to some of the places we were to visit. So, we were bused to those towns and then bused back to the ship. We did manage to sail from Nuremburg to Regensburg, ... Read More
Because of a drought, water in the Danube was low and the ship was unable to sail to some of the places we were to visit. So, we were bused to those towns and then bused back to the ship. We did manage to sail from Nuremburg to Regensburg, but then had to switch ships to one further down the river. That took an entire day. We had four beautiful hours sailing the Wachau Valley, but that was it! In the evening I thought we'd at least be able to view the river from our room, but NO because we were parked between two other boats. Before we left for our trip I'd heard that other cruise lines were giving their passengers the opportunity to cancel with a full refund. When I called Viking to check on our sailing they said everything was fine...no worries. Many of our extra excursions were cancelled. No apology from Viking, but they did give us a 25% voucher off our next sailing---FAT CHANCE! Read Less
Sail Date August 2018
Our first river cruise and it was certainly our LAST with Viking. Our trip started off on the wrong foot with awful flight arrangements by Viking on Air Canada. Our original flight was cancelled and it took over 3 hours and 2 re-bookings ... Read More
Our first river cruise and it was certainly our LAST with Viking. Our trip started off on the wrong foot with awful flight arrangements by Viking on Air Canada. Our original flight was cancelled and it took over 3 hours and 2 re-bookings to make new flight arrangements (first rebooking did not have enough time catching a connecting flight). Next, Viking staff was not at the airport to transfer us to the boat even though we provided the 800# and emailed the ship of our new flight arrangements. The trip turned into a river/bus trip due to Danube water levels. We had a ship swap - Viking Tor hands down a better experience than Viking Var. Var staff not as friendly and did not have enough staff. Food on both boats was average. Our flight arrangements home was another terrible experience again with Air Canada (Rouge). Overall we had a nice time and enjoyed our trip as we were with good friends and made the most of it. But the Viking customer experience was poor and we did not feel valued as customers. We will take our future business elsewhere. Read Less
Sail Date August 2018
My wife and I, along with friends, took a Viking Cruise on the Danube departing September 25th, 2015 from Nuremburg, Germany. It was planned to arrive in Budapest on October 1st. It did not. Our Viking Cruise was a total ... Read More
My wife and I, along with friends, took a Viking Cruise on the Danube departing September 25th, 2015 from Nuremburg, Germany. It was planned to arrive in Budapest on October 1st. It did not. Our Viking Cruise was a total disappointment, with a significant under delivery in overall customer experience due to: 1) the excessive use of bus transportation with “claimed” low waters in the Danube, 2) Viking’s lack of communication on this issue prior to our trip commencement and during its duration 3) a requirement to change ships (Viking Var/Tor) for the second half of the cruise, and 4) no completion of the trip in Budapest where we were promised an evening cruise to view this magnificent city by night. Viking well in advance of our departure knew of the low water levels. No option of canceling our trip was given. Here are the details. 1. We did not have a full and fulfilling River cruise, using bus transportation for the bulk of the trip to access towns and cities, including Passau, Melk and Budapest. Our cruise became the most expensive BUS trip we have ever experienced. The extent of our bus transportation reduced our time to experience these major cites to well below the quality that Viking committed to. One bus trip exceeded 4 hours. We even missed the first evening in Vienna and much more that was promised. 2. The extent of our river cruising on the Danube was approximately 90 minutes completing the Wachau Valley, disappointingly at the end of the day, in dark lighting. This was hardly the time to see this wonderful scenery, take great photos, and see the promised beauty of the rest of this leg of the river. This part of the cruise was promised to start at lunchtime. It did not. 3. Our trip was not completed. We did not finish our voyage with a promised evening River Cruise on the Danube in Budapest. Luckily, we had extended our trip, and purchased an evening cruise in Budapest with a local operator and experienced this magnificent city from the river, but incurred the additional cost. Viking could have figured out a way to deliver this end piece of the journey. We, as has many of our cruise colleagues have, informed Viking of our negative experiences with their Danube Viking Cruise, asking for refunds and credits. We have communicated via email to VP Customer Relations, Jason Pashko, Head of North America, and Torstein Hagen, CEO of Viking. We have heard no replies after requesting for personal phone calls to better describe our experience. We have been left with Customer Relations Case Managers who have offered us a 25% credit on a future trip. Consistent with Viking’s “divide and conquer” approach to customer complaints, they refuse requests for taking the issue to senior management, and have offered credits ranging from 20% to 35% on a future Viking Cruise for our cruise colleagues. This is ridiculous. Why would an organization the size of Viking offer differing compensation levels across customers on the same cruise, all experiencing the same shortfall in experience? How DISAPPOINTING!!!!!!!!! Read Less
Sail Date September 2015
I have traveled on several river cruises. The other three were pleasant. This one on the Danube was miserable. The staff were evasive and untruthful. The concierge was not to be found at all during the day, we found out that she was ... Read More
I have traveled on several river cruises. The other three were pleasant. This one on the Danube was miserable. The staff were evasive and untruthful. The concierge was not to be found at all during the day, we found out that she was conducting tours on land. Because of low water levels we had very little cruising. We had to change ships. Many days we were transported by bus. At one point six buses pulled up to one restroom facility where we had to pay to use the toilet. Unexcusable! When we were bused, our meals had two choices: meat or vegetarian. When I requested iced tea I was told I would have to pay extra. Is this Viking? I could have booked a bus tour for a third of the price. Laundry was paid for washing and pressing. Clothes came back damp and unironed. Read Less
Sail Date September 2015
We arrived in Budapest at about 9:00pm on a flight from Zurich. We had confirmed with Viking our time and method of arrival. Viking told us where to get a taxi, the approximate cost, and very specifically identified the location of the ... Read More
We arrived in Budapest at about 9:00pm on a flight from Zurich. We had confirmed with Viking our time and method of arrival. Viking told us where to get a taxi, the approximate cost, and very specifically identified the location of the ship. We reconfirmed all of this by phone before leaving. As you probably guessed, after dismissing the taxi, we discovered the ship was not where it was supposed to be. We wondered around in the dark of the Budapest docks until a very nice English speaking young man helped us find the ship and carry our bags to it. Once on the ship he had another surprise: no food. For those who have cruised before and expect having access to food basically any time, be aware that Viking serves a communal dinner from 6 pm to 9 pm meaning if you want a seat at dinner you must be there at 7 and you must leave at 9 when the kitchen closes. During the same period you can choose one of five never-changing choices at the bar (club sandwich, baked potato, etc.) There is no room service. It was possible to leave the ship to dine ashore, but only at a few destinations as the ship is mostly under way at dinner time. The TV ads and the online videos tout the sun deck where passengers may stroll and where the chief grows herbs and were there is a solar array for the hybrid engines. We saw several Viking ships along the route but never saw a solar panel and the few herbs that were there were strictly for show. More importantly, the sun deck closes for 4 days during the cruise because the ship barely clears the bridges even with the sun deck closed and disassembled. Not being able to go outside together with the ship being under way most of the time and the regimented communal eating schedule give the experience a very claustrophobic feel. We made the mistake of booking the most expensive stern suite, called the explorer suite or something. Do not make this mistake. The engine noise and vibration make sleeping difficult even with ear plugs. And the crew's off duty station is just above and being mostly eastern European the smoke a lot and the smoke fills the expensive Explorer suites. We wished we had rented a car and explored on our own. Read Less
Sail Date September 2013
In early June, a Viking ship ran into a lock on the Danube near Regensburg. The lock was closed for a few weeks but finally opened. We set sail from Nurnberg to Budapest on June 28. We spent the first two days of the cruise on an ... Read More
In early June, a Viking ship ran into a lock on the Danube near Regensburg. The lock was closed for a few weeks but finally opened. We set sail from Nurnberg to Budapest on June 28. We spent the first two days of the cruise on an industrial canal near Nurnberg. When it came time to set sail to Regensburg, we were told that the same lock was re-damaged and we could not sail. Whether the damaged lock was ever fixed or whether it was new damage, we were not told how severe the damage was and that it would reduce our river cruise to, mostly, a series of bus trips. On the day we set sail to Regensburg, we sailed up to the first lock and stayed there in this same canal because the ship would not go through the initial lock since a lock further along was still damaged. Instead of sailing to Regensburg, we took a bus trip 2-hours each way. Aside from the inconvenience of sitting on a bus instead of sailing a river, we ended up losing 4 hours where we could have toured Regensburg instead of riding a bus. Viking kept telling us that the lock could be fixed at any time (probably to placate us), where I believe they were mostly certain that it would not be fixed in time for our vacation. The next day, we were supposed to sail into Passau, where we had scheduled an all-day tour of Salzburg. Instead, since Passau was a 3-hour bus ride from the canal in Roth (near Nurnberg), they cancelled the Salzburg excursion and people went to Passau on a horrible bus ride that took about 5 hours to return back to Roth (on an ugly, industrial canal). Viking seemed to put a lot of emphasis on getting everyone back to the ship each day for lunch, instead of arranging us to get more time in these picturesque cities. That night, Viking announced that they had a sister ship (Viking Var) on the other side of the broken lock and they bused us for 5 hours to the other ship (and bused the other ship's inhabitants to the Viking Tor). So, we spent 5 hours on the bus to get to the other ship, thereby losing all of the day until about 2 p.m. (don't worry....they made a point of getting us lunch on the new ship). After lunch, we set sail through the Wacha Valley (not sure of the spelling). The view was exceptional and it was the ONLY time in the whole week where we actually sailed during the day. We were supposed to see Krems that day, but arrived too late so we went straight to Vienna. Another picturesque city lost! Vienna was a very beautiful city and we spent the whole day waking around the city. That night, we were supposed to leave Vienna and arrive in Budapest the next morning. The Viking Var left about 45 minutes late so we did not get to Budapest by 8:30 as promised, so they had to drop us off at some other location to take a bus to Budapest. The ship did not get to Budapest until around 12:30 p.m.. We did not arrive to the city until almost 11:30 so we lost more valuable time. All of the crew on the ship was very nice and helpful and did their best to make the most of a horrible situation. I don't think Viking told us the truth about the broken lock. We spent more daylight hours on a bus than we did sailing. Somebody also mentioned that lock closures were not that unusual, and there are other potential issues with low water levels or high water levels. You might want to think twice before booking a river cruise. My wife and I have been on over 10 ocean cruises, but this was our first river cruise. By the way, Viking has yet to offer anything to compensate its customers for having a bus tour of the Danube. Read Less
Sail Date June 2019
The Good - Prague pre-trip at Hilton (make sure your room has been recently renovated), Regensburg/Vienna/Budapest attractions, the European winter markets, excellent service on the ships, flow of wine/beer at lunch and dinner. Good food ... Read More
The Good - Prague pre-trip at Hilton (make sure your room has been recently renovated), Regensburg/Vienna/Budapest attractions, the European winter markets, excellent service on the ships, flow of wine/beer at lunch and dinner. Good food and some regional. The Bad - Viking has been busing their customers since summer due to low river levels. Corporate offices have known about this, yet continue to sell these trips and will not confirm this until 2 days before departure. The result is shortened or rescheduled shore trips, missing many cruising days on the river, and continued unpacking and packing. Per the other US reviewers, without threat they generally will not refund you anything to compensate for the loss of service, but may offer you a dollars off coupon good for another cruise within a year. We were supposed to be on the Tor, but also were bused to the Var, and finally the Bragi -- permanently moored in Pest. If you opt for the cheap Viking air, you likely will be on the most inconvenient flights. On the return trip, we we traveled for 30 hours, flying Budapest to Paris to Seattle, then back to the Midwest. They offer some flexibility for a $50 fee to some but did not offer this to us. Advice - Do not book this trip or perhaps other Viking European river cruises in 2018. If you must, don't bother to book an expensive upper level room, as you will not be opening your balcony in the wintertime (nor will you be cruising the promised Wachau valley for instance). Do not buy the Silver Beverage package, as you will be on a bus during some days and some evenings, not in the bar enjoying the view. Free drinks on the Bragi if that is your last day. Know that tipping is supposed to include the tour director (unknown on our previous ocean trips with multiple lines), although ours (Violetta) was quite excellent and hard working. Read Less
Sail Date November 2018
My friend and I have just returned from the Viking river cruise (Romantic Danube) and sadly to say it was not the holiday that they advertised. The firm had knowledge of the low water levels for a few months but, as we have found out, ... Read More
My friend and I have just returned from the Viking river cruise (Romantic Danube) and sadly to say it was not the holiday that they advertised. The firm had knowledge of the low water levels for a few months but, as we have found out, continue to charge full price for an experience that they could not fulfil. We were given 12 hours prior to our flight, to decide whether we cancelled with full refund or continue with our holiday plans, being offered 25% off our next booking. Had we have known the full implications of how our cruise would be affected our decision may have been very different. As such, we ended up with a “cruise” that really wasn’t a cruise and, we believe, nowhere near being value for the money paid and that the information provided in order for us to make a decision was limited if not deceitful. The offer of 25% wassimply touting for future business and not offering any recompense for the disruption and disappointment felt by the customers who ended up in 3 ships, many long bus journeys and only had 4 daylight hours of river cruising in one week! The excursions, the ships themselves and the staff we have no complaints about, they provided excellent service. Until the last day the organisation of our transfer to the airport was poor and left us with a hair raising drive through Budapest and only managing to catch the plane, with the assistance of the Viking Rep, as it was being boarded. We had no apology for the lateness of this transfer from the staff on the Viking Var when I had approached them a few times with my concerns they left me feeling as if I was making “a fuss over nothing”. A very stressful end to a disappointing holiday. We do not wish to accept the 25% offered (as we have no intention of ever travelling with them again) but have requested it as a monetary token acknowledging the disruption caused to our holiday. However we are not keeping hopes up that this will ever happen. Read Less
Sail Date October 2018
We just got back from the Romantic Danube Cruise that turned into a partial bus tour. We were supposed to sail on the Var, but instead we went on the Tor, Wilhelm and another ship I can't remember. That's right...three different ... Read More
We just got back from the Romantic Danube Cruise that turned into a partial bus tour. We were supposed to sail on the Var, but instead we went on the Tor, Wilhelm and another ship I can't remember. That's right...three different ships, two days of four hour bus trips, and sailed through the Wachau Valley at night. The first two days went fine from Nuremberg to Regensberg. After that, it was grueling. Many of the optional tours were canceled, and our time was very limited in Vienna and Budapest. The last night was on a ship in Budapest with service practically non-existent. The scheduled entertainer wasn't even there. The cruise should have been canceled, rather than subjecting us to packing and unpacking, climbing on and off buses, and having to get up at the crack of dawn to be ready to go. I felt sorry for some of those people who had a hard time getting around. The last day, we helped a man get down a steep ramp to the ship, as there were no crew members around to assist. The offer of 25% off on another cruise is an insult, as I doubt very much that I'd go on another Viking cruise. The trip was not at all what they advertise and we and many others were extremely disappointed. Read Less
Sail Date October 2018
The Danube water level was low the week we went (October, 2018) . Therefore, the "cruise" was not what was promised. It was a "bus" trip. We spent more time on a bus than cruising on the Danube. We boarded 3 ... Read More
The Danube water level was low the week we went (October, 2018) . Therefore, the "cruise" was not what was promised. It was a "bus" trip. We spent more time on a bus than cruising on the Danube. We boarded 3 different ships. Viking knew of the low river level issues for days before our cruise, yet did not cancel the cruise, nor offer a postponement. That is unpardonable. Just as we are required to carry insurance in case we cannot cruise, Viking should also carry insurance in case the trip cannot be performed. We should have been offered a cancellation or refund. Good will, and word of mouth, help or hurt a business. We might cruise again, but not with Viking. T complete my 150 word review: we did like Vienna the most of the cities we visited. The fellow passengers were all wonderful. We were all taken advantage of. Read Less
Sail Date October 2018
The water level in the Danube is low, so we expected we might have have to switch ships midway along. We called Viking a few days before our trip, and Viking claimed there was as yet no determination. Well when we arrived on the boat, ... Read More
The water level in the Danube is low, so we expected we might have have to switch ships midway along. We called Viking a few days before our trip, and Viking claimed there was as yet no determination. Well when we arrived on the boat, they had determined we would change boats, just as they had the previous 2, and just as they have already determined they will on the next 2 trips. I think they were less than candid with me. Given that we have no choice, I was prepared to tolerate the inconvenience of a ship change, but I was not at all prepared for the other inconveniences Viking visited upon us. To accomplish the ship change, we lost a whole day of our itinerary and spent 7 hours either riding on a bus, and waiting 2 hours at a restop beside the autobahn. The day before, we spent amost 3 hours bussing back and forth to Passau instead of docking there as scheduled. We bussed into Neurumburg, so 2 more hours on the bus. Because of the ship change, we missed our day in Krems, our scenic cruise through the Wachau Valley was mostly after dark, and we missed our overnight in Vienna. As compensation Viking has given all of us $20 shipboard credit for the lunch we paid for at the rest stop. We paid over $12,000 for for this cruise from hell, and according to the latest word from our cruise director, there is nothing more coming. They won’t tell you if you have an upcoming Danube cruise and you call Viking, but crew members in the know say the next 2 Danube itineraries will involve a ship change, and probably more beyond that. If you have insurance that will let you cancel without charge, I suggest you give it serious consideration. We had that insurance, but I thought how bad can a ship change be, so we came on. Well, let me tell you it can be terrible, because it is not just the ship change, but all the other itinerary modifications you will suffer. I would not endure this itinerary again next week if they invited me to come along for free. And to add insult to injury, they have given us $20 to compensate us for our trouble. This is one unhappy group of cruisers. As Viking likes to say in their ads, “exploring the world in comfort” — they just don’ t mention you might be enjoying hours and hours of their signature comfort in a motorcoach (translate bus). Read Less
Sail Date August 2018
Re: Danube - Nuremberg to Budapest Aug 24-31, 2018 I understand that water levels are beyond Viking's control. But the manner is which information is dispensed is, to put it mildly, not customer friendly. Only the information that ... Read More
Re: Danube - Nuremberg to Budapest Aug 24-31, 2018 I understand that water levels are beyond Viking's control. But the manner is which information is dispensed is, to put it mildly, not customer friendly. Only the information that Viking chooses to dispense, is dispensed, and only when Viking chooses to dispense it. Crew is tight lipped. Requests for information to Viking corporate go unanswered. I feel like I'm in an information controlled environment. We're told about excursions being cancelled only at the last minute. Viking needs to to better. Amenities on-board are sparse. Little to do to pass the time when excursions have been cancelled. If you like shuffle board or putt putt golf, that's a different story/ Also, Viking gave me a 25% off coupon for future cruises but refuses to honor it for a cruise that I previously booked for next year. That may be my last Viking cruise. Read Less
Sail Date August 2018
We chose this cruise because we had heard so many wonderful things about Viking River Cruises and the beauty of the Danube as it winds through Germany, Austria and Hungary. Unfortunately, our experience did not match that of our friends ... Read More
We chose this cruise because we had heard so many wonderful things about Viking River Cruises and the beauty of the Danube as it winds through Germany, Austria and Hungary. Unfortunately, our experience did not match that of our friends who had previously taken this cruise. Overall, we were very disappointed with our experience. Due to the impassable water levels of the Danube River in certain areas, we endured two significant disruptions during our 7 day cruise. The first two days were spent on the canal leading from Nuremberg to the Danube. By the time we arrived at the River it was clear that the water level was too low. On day five, we switched ships to another further up-river. This meant packing up and taking a 3 hour bus ride to the new ship. On day 6, we spent another entire morning on the bus to Budapest rather than sailing into the city. We then had a quick lunch and tour of the city. All the optional excursions were cancelled due to lack of time. We were later deposited to a 3 star hotel located outside city center where we spent the last night of our Danube River Cruise. Viking has offered a 25% voucher towards a future cruise. I believe Viking should have been more forthcoming about the low water levels and the likely disruptions to the itinerary, I do not trust Viking and will not travel with this cruise line again. Read Less
Sail Date August 2018
Viking Tor Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.5
Entertainment 3.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.4
Family 1.0 3.4
Shore Excursion 4.0 4.2
Enrichment 4.0 4.1
Service 4.0 4.6
Value For Money 3.0 4.0
Rates 4.0 N/A

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