Sail Date: December 2018
From all cruises my wife and I have taken in the past, none of them hold a candle to the accommodations and friendly staff that we experienced on this cruise with Viking. I was extremely impressed with Viking Air and the staff members ... Read More
From all cruises my wife and I have taken in the past, none of them hold a candle to the accommodations and friendly staff that we experienced on this cruise with Viking. I was extremely impressed with Viking Air and the staff members that met us when we arrived and those who stayed with us till we left. The 3 day precruise visit to Prague was also impressive, with the 5 star hotel acommodations and Viking concierge. The excursions preselected by the cruise line were extremely informative and fun, even though temperatures remained in the 30s F. The food was outstanding in every way with specialized foods from regions we visited. I was concerned about sailing without the many venues and activities seen on larger boats, but my concerned was quickly suppressed in that the staff keeps you extremely busy every hour of each day. Most everyone on the boat were like us. A little apprehensive, but willing to make the best of our cruise. We watched out for one another and helped each other whenever we could. This was the winning solution of friendships made. Our dinner table started at 4, it quickly grew to 12, and still was not big enough to gather and share all our adventures. My wife keeps telling everyone that the cruise with Viking was the best vacation she has ever been on. We developed friendships with many new people, and still connecting online since the cruise. We have already booked another cruise with Viking for November 2020 Read Less
Sail Date: December 2018
This was our first river cruise, so I have nothing to compare it to, but it was oh so very amazing! The customer service, all around, was great. The ship was the perfect size for our needs. Although we had a small room, it didn't ... Read More
This was our first river cruise, so I have nothing to compare it to, but it was oh so very amazing! The customer service, all around, was great. The ship was the perfect size for our needs. Although we had a small room, it didn't matter as we truly only slept there. The food was great and accommodated my wife's pickiness. It amazes me that after just a few days, the staff knew our names (and there were eight of us) and welcomed us all the time. I was not too keen on the entertainment, but that's okay - that's not why I was on this cruise...however, I'm just one reviewer and so many folks enjoyed the evening entertainment. The one thing I would change would be for me to book a longer cruise next time...and on Viking. Here's hoping I'll see you in 2021 - my fingers are crossed! Read Less
Sail Date: December 2018
We had never been to that part of Europe,but were well aware of it’s history.We also had heard so much about European Christmas markets we wanted to see for ourselves.Our cruise included airfair,an upgraded room,at a great price.Service ... Read More
We had never been to that part of Europe,but were well aware of it’s history.We also had heard so much about European Christmas markets we wanted to see for ourselves.Our cruise included airfair,an upgraded room,at a great price.Service was first class from the airport in Budapest,to the airport in Munich,and everything in between.The cities we visited had incredible history and archtecture,our guides on the inluded tours were knowledgeable.The cities we visited were incredible,and most were worthy of a much longer stay,The Christmas markets were unique,but in the cities we visited on a weekend,Budapest,and Bratislava were shoulder to shoulder crowded,and consisted mostly of food and drink,we found the others to be more pleasant,but also consisted of a great many beverage and food stalls We also really enjoed the optional Huerigen abend in Vienna,which had plentiful food wine and great entertainment The crew on board ship were top notch,as was the food wine ,and beer.We had taken a viking ocean cruise,and were not disapointed in the River cruise. Read Less
Sail Date: December 2018
This tour was a bucket list item for the wife and I. The food was excellent and the crew and Director were outstanding. The on shore excursions were very informative and worth both time and money. The up close tour in Vienna, although a ... Read More
This tour was a bucket list item for the wife and I. The food was excellent and the crew and Director were outstanding. The on shore excursions were very informative and worth both time and money. The up close tour in Vienna, although a last minute option was excellant. We were the first cruise in five months that was able to remain on board throughout the journey due water levels. This made our trip much more relaxing. The cabin was just the right size for two. We were very pleased with our accommodations. We traveled as a couple, not part of a group, however we came away with fourteen new friends. The captain and crew were very professional. We came away with a new saying that we heard repeatedly from the staff, “your happiness is our pleasure”. Budapest was fantastic! We plan to return to Hungary just so we can spend more time in this beautiful city. The dinning enjoyed in Budapest was some of the best we had throughout the trip. Read Less
Sail Date: November 2018
My teen daughter and I sailed the Danube with my seventy-something parents during Thanksgiving, and we all had a blast! We took most of the wonderful tours and ate most our delicious dinners together, but my daughter and I also enjoyed ... Read More
My teen daughter and I sailed the Danube with my seventy-something parents during Thanksgiving, and we all had a blast! We took most of the wonderful tours and ate most our delicious dinners together, but my daughter and I also enjoyed the e-bike side tour from Krems to Durnstein, and rode the metro in Vienna to as many Christmas Markets our feet could get us to in one evening- five in all! Our favorite town was Cesky Krumlov, with it's fairytale Castle and charming houses, and the best hot chocolate at the Kolektiv. Our favorite Christmas Markets were at Pest in Hungary, with it's mulled wine, and the large, festive Rathaus with it's ice-skating, along with the beautiful Schonbrunn Palace in Vienna. We all loved every minute of our trip, but Nana especially loved the Creme Brûlée at dinner on the ship, while Papa enjoyed studying the doors of the homes on each of our tours- especially in Bratislava. My daughter loved taking pictures of the scenic river views in Passau, and exploring each of the towns we docked at, while I especially loved collecting the Gluten mugs and handmade ornaments at the various Christkindlmarkts, We all appreciated the bottles of water in our clean rooms, and the staff that greeted us with treats and warm towels after each day's tour. The food was fabulous, the desk was helpful, and our waiters and waitresses were gracious and had a positive attitude. We had such an amazing trip, that we all signed up together to take a Viking cruise up the Rhine in 2020! Thanks for the memories, Viking! Read Less
Sail Date: November 2018
It has been a month since we returned from our November 2018 visit to Prague and Danube River Cruise. We experienced the same low water levels that so many have commented on, this was out of Vikings control and we can hardly blame them ... Read More
It has been a month since we returned from our November 2018 visit to Prague and Danube River Cruise. We experienced the same low water levels that so many have commented on, this was out of Vikings control and we can hardly blame them for it. During our week on the cruise we transferred to three different ships, spend a lot of hours on buses and got to see some interesting truck stops on the way. While not what we were hoping for - still an experience and not Vikings fault. We also consistently encountered friendly staff at the pre-cruise hotel and on board the three ships we used for this journey. We did (and do) have an issue however with how Viking communicates and handles Customer Service issues such as lost bags. First off - if you only speak English don't worry, at every city we visited we were very comfortable finding our way and TONS of folks (especially younger folks) speak English. I was a little worried and shouldn't have been. We visited Prague on a Viking pre-cruise extension, staying at a hotel for a few days prior to the bus ride to the ship. Following instructions from Viking staff, we left our luggage by the bus and then boarded the bus for our trip – we didn't see the bag again until Christmas Eve (an unexpected but pleasant surprise). Viking eventually found the bag and sent it to us - it had been left on the bus. This stuff happens, but they could have communicated status and acknowledgement to us more. We had no idea what was happening and had basically written it off (had over $700 worth of stuff inside). About the cruise - some learnings: First, in November it's chilly - as in cold. No sitting on the deck, in fact none of the deck chairs or deck activities were even available. It was wet some days too. Second (and most importantly) is that it gets dark early this time of year. Not enough daylight to do all you'd like, and worse when you "burn daylight" sitting on a bus changing ships. Third, when you are stuck indoors on the small ship or in a bus, you can't escape the folks on the trip with you - and they can't escape you. Creates a more intense social scenario. We weren't really ready for this. That said - we loved the pre-cruise extension in Prague (which is now one of my favorite cities to visit!). We will definitely do a pre-cruise extension again - and we regret not having booked a post cruise extension as well. Viking tour of the old town was good. We did the tour of Terezin as I had relatives that died in the concentration camp there and a family history of bad experiences under the Nazis. Chilling, sobering, not "enjoyable, but one of the most important experiences of the trip. Well, done, well led by Viking, and just the right amount of time. Krems (wasn't really Krems as we never got close to the place due to water levels) was mostly visiting the Abbey -in the dark due to bus ride time and the time of year. Missed the entire exterior view (a big part of the excursion). Good but not great but would do this again in the daytime Regensburg was wonderful but our experiences limited as we arrived on Sunday and everything (I mean everything) was closed. Unlike the US, it's the law in Germany. Vienna was a jewel - and given our bus time we had precious little time to spend there. We will go back, the Viking tour was good. The classical music concert was epic. One of the best aspects of any cruise we have taken. Viking city tour was also very good. Budapest was a surprisingly fun city too - we just didn't have enough time there given the change in schedules/bus travel. We got up really early just to walk around some, wish we had more time, All said, I would definitely do this cruise again, in warmer weather, when days last longer, and only if the boat actually gets to float down the river. Yes, it would cost more - but I will be paying it. Final note - our experiences with Viking were probably not their best example of service in that they had a stressful European River Cruise season - all the rivers had problems. It was at the end of the season and you could tell that the Viking folks were looking for the season to end. They did a good job given the stresses (they are people after all) but I suspect they would have liked things to be better and less stressful too. Will we go on another Viking cruise - yes - but we will do so hoping for better circumstances. We will also consider an actual bus or train tour of Europe (because that's what we got) as it would be less expensive and hotel rooms would be more comfortable! Viking was fair in their granting of cruise credit for a future cruise to compensate for the lesser experience this year. Had a good time, hoping for a better one on the next Viking cruise. Read Less
Sail Date: November 2018
Excellent excellent. Balanced schedule with many options even our young adult daughters loved every minute. The dining was excellent especially for my husband and myself as we are both foodies and have traveled extensively. There are a ... Read More
Excellent excellent. Balanced schedule with many options even our young adult daughters loved every minute. The dining was excellent especially for my husband and myself as we are both foodies and have traveled extensively. There are a pluthera of excursions some very reasonable others less so but the options are readily understood. Prepare yourself for extensive walking and understand your personal limitations as some excursions are lengthy. If it states itself as a two mile walk then it is. I always felt safe, comfortable and looked after. I will suggest upgrading your stateroom to at least a mid level for views and space. For those who have not traveled it is a worthy use of your time and hard earned money. Do not fear if you are a bit of a traveling neophyte because Viking makes it a wonderful excursion for all. One last item, take an extension or at least a twelve day trip. It makes the long flights worthwhile. We will travel again soon. Read Less
Sail Date: November 2018
The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ... Read More
The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ports of call. Less than a week prior to our trip departure we received a notice from Viking advising us of the potential of low river levels and that there might be a risk of having to be bused to a port of call. We decided to make the best of the trip as we were super excited about cruising with Viking and our pre-cruise visit to Prague. After all, a company like Viking that touts luxury, is super pricey and is all about “exploring the world in comfort” wouldn’t disappoint, right? Well – this thought process proved to be naively unrealistic… Prague was fantastic as is the Viking staff. However, the cruise, unfortunately, was a complete disappointment to such an extent that the staff on our last night on the ship acknowledged the less than ideal experience. They advised that Viking Customer Service would be in touch to extend compensation. Over 75% of our sailing itinerary was not met and the “scenic cruising” experience promised never happened. We were relocated on to 3 different longships over the 7 day cruise and on the penultimate day the 5-hour bus ride from Vienna to Budapest, with a rest stop at a very dirty gas station, left us further deflated and with no real time to explore Budapest and with a 3am airport transfer. By the way – Regensburg, 1 of the 2 scheduled ports we did make it to was closed as everything is closed on Sundays in Germany. What we found out during our cruise and subsequently is that Viking had not completed a full Romantic Danube cruise itinerary and had been busing passengers since August from ship to ship (we sailed Nov 16-23 -Thanksgiving week). I would say that not disclosing this information is rather unethical and misleading, not to mention, highly disappointing to customers who saved and worked very hard to afford a trip like this. I contacted Viking customer service as Viking knowingly failed to fulfill and provide the experience and product sold to us. From our perspective, we feel completely misled. They took a calculated risk when they decided to not rebook or cancel this trip having months of these type of itinerary interruptions. To say that the customer service representative (Larry) I spoke with was patronizing and ultimately insulting, is an understatement. He proceeded to offer a percentage off a future cruise with Viking or a $250 cash refund per person for my husband and I - under the circumstances, I found the two options offered to be an intentional insult and brush off considering what we paid Viking for this trip. When I asked to speak with a supervisor, he placed me on hold for quite some time and when he came back on the line he explained that a supervisor would call me back but no sooner than 48-72 hours – it has bee well over 5 days since that call and we have not heard from anyone at Viking. I must say that we are very surprised and disappointed with Viking’s disposition under the circumstances. Read Less
11 Helpful Votes
Sail Date: November 2018
The Good - Prague pre-trip at Hilton (make sure your room has been recently renovated), Regensburg/Vienna/Budapest attractions, the European winter markets, excellent service on the ships, flow of wine/beer at lunch and dinner. Good food ... Read More
The Good - Prague pre-trip at Hilton (make sure your room has been recently renovated), Regensburg/Vienna/Budapest attractions, the European winter markets, excellent service on the ships, flow of wine/beer at lunch and dinner. Good food and some regional. The Bad - Viking has been busing their customers since summer due to low river levels. Corporate offices have known about this, yet continue to sell these trips and will not confirm this until 2 days before departure. The result is shortened or rescheduled shore trips, missing many cruising days on the river, and continued unpacking and packing. Per the other US reviewers, without threat they generally will not refund you anything to compensate for the loss of service, but may offer you a dollars off coupon good for another cruise within a year. We were supposed to be on the Tor, but also were bused to the Var, and finally the Bragi -- permanently moored in Pest. If you opt for the cheap Viking air, you likely will be on the most inconvenient flights. On the return trip, we we traveled for 30 hours, flying Budapest to Paris to Seattle, then back to the Midwest. They offer some flexibility for a $50 fee to some but did not offer this to us. Advice - Do not book this trip or perhaps other Viking European river cruises in 2018. If you must, don't bother to book an expensive upper level room, as you will not be opening your balcony in the wintertime (nor will you be cruising the promised Wachau valley for instance). Do not buy the Silver Beverage package, as you will be on a bus during some days and some evenings, not in the bar enjoying the view. Free drinks on the Bragi if that is your last day. Know that tipping is supposed to include the tour director (unknown on our previous ocean trips with multiple lines), although ours (Violetta) was quite excellent and hard working. Read Less
6 Helpful Votes
Sail Date: November 2018
We chose this cruise as a way to see Germany, Austria and Budapest without having to unpack and change hotels. Due to the water level, we had two ship swaps so we were on a total of three ships in 7 days. There was a great difference ... Read More
We chose this cruise as a way to see Germany, Austria and Budapest without having to unpack and change hotels. Due to the water level, we had two ship swaps so we were on a total of three ships in 7 days. There was a great difference between the crew on the three ships. The crew of the Hermod (which we spent our last night) was outstanding. The crew on the Var, which we spent our first few nights was what I expected. The crew on the Tor however was surly and unhappy. We had a waiter who was actually argumentative. I understand that the river level is not in the hands of Viking, however we had a bus driver that actually got lost while driving from Straubing to Krems causing us to be on the bus 45 minutes extra. (45 minutes may not seem like much time, but when your "cruise" is turned into a "bus tour" that extra 45 minutes is way too much) We had to choose between the scenic cruising in the Wachu Valley and the Abbey tour. Those that chose the scenic cruising were treated to a view of darkness as by the time the buses made it to the ship, it was dark as they sailed through the Valley. We chose the abbey tour. The abbey was beautiful and the sunset we were treated to was awesome. We would not have seen this if we were on our original schedule. When we returned to our ship after the abbey tour, it was very dark at the pier. Our tour guide instructed us to "just go around this building, down the steps to the path by the water and turn right at the path, and you will see your ship. This was NOT the case. She did NOT guide the group to the ship as she was too busy getting her tips. As we got to the steps, the path was chained off and no Viking Ship in sight. I had to run back and catch the tour guide so that she would find the ship for us. She was about to leave the group stranded on the pier. There were enrichment activities that are advertised, however we did not get to experience them because of the shortened time cruising. We were given a $500.00 future cruise credit for our "inconvenience". Not sure I would EVER cruise with Viking again. Read Less
Viking Tor Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 N/A

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