6 Viking River Viking Rinda Cruise Reviews

Viking misrepresented the Lumination Bus Tour - as our bus was pulling away we were told that it was too early for the lights to be on in Paris and we were driven by all the buildings that should have been lit but were not until we got to ... Read More
Viking misrepresented the Lumination Bus Tour - as our bus was pulling away we were told that it was too early for the lights to be on in Paris and we were driven by all the buildings that should have been lit but were not until we got to the Eiffel Tower. We paid $90 to see Paris Lit by Night and we were not told until we were on the bus and it was pulling away. Also when booking the tour with Viking, we were continually given wrong information. They put us on an international flight next to the bathrooms and our seats didn't recline. We paid extra for this service! We also had to pay extra to book a side trip on our own for a side trip that was advertised and was not offered. Now that I am home and have since been on a wonderful river cruise with Avalon, I have advised Viking that I do not want their mailings. I was told it would take 8 weeks for the mailings to stop. It has been over 8 weeks and I am still getting 2 or 3 mailings from them a week. I have emailed them again but the mailings still have not stopped. They have had no respect for my request and today's mailing is what made me decide to write this review. this is beginning to feel like harassment. Read Less
Sail Date June 2018
I just have to say it - we had an amazing time on the Rinda. All the staff worked hard to please the passengers. The food was excellent, the rooms were fine. Service over all was a 4 or 5. However, as wonderful as the experience on ... Read More
I just have to say it - we had an amazing time on the Rinda. All the staff worked hard to please the passengers. The food was excellent, the rooms were fine. Service over all was a 4 or 5. However, as wonderful as the experience on the ship was, it was overshadowed by the terrible customer service provided by Viking's customer service. You already know (if you've read other reviews) that the advertisements for Paris & the Heart of Normandy Tour did not really dock in Paris as expected by the advertising. They actually send you a letter after you book informing you that they were denied a docking permit. News flash: unless you take their airport transfers their answer on how to get to the ship is to spend approx. 50 Euros to take a cab from Paris (more if directly from the airport). Our experience is that we were flying in a few days early, and declined paying for Viking's Paris extension. We were delighted to see on the website a few days before we left that there was now a shuttle bus provided to take ship passengers to Paris, and back to the ship so a day of shopping could be enjoyed. We called Viking to confirm that we would be accepted on the shuttle, and after three phone calls had confirmed the time and location (which turned out to be incorrect). On the proper day, we were at the site, however no bus. Three more phone calls to Viking (now at international minutes on our cell phone) netted three hangups, even though we provided our cell phone number on the third call. We finally took a cab to the ship. While on the way to the ship I turned on the data on my cell phone, and discovered that someone had written me back (not called - did they care that I was standing in the cold?) to tell me that there was no shuttle from a hotel (that's not what I asked for), and that I should take a cab. Once at the ship, they were distressed to learn that I was given the incorrect location, and that they saw no reason why we couldn't be included on the shuttle. They also reimbursed our cab fare. I actually spoke to the customer service rep that emailed me after that cruise was over, strictly by chance when I called Viking to complain. His position was that the shuttle would not have let me on anyway, since I hadn't paid for a transfer, and that the prior customer service reps that I spoke to before the trip had no right to give me that information. My position is that if a company provides false advertising as to the location of their ship, they should provide transportation from where the ship should have been located to where it really was. And if the folks at Viking send you an email with times and locations, you need to back it up. Also, even if you book your air through Viking air, you will never hear from them if the airline changes the itinerary (and they did for many of us). Viking clearly states it in their booklet, so keep checking the airline website regarding your reservation. Moral of the story: If you're going to go with Viking, do it all with Viking. The folks who did had fewer complaints. Read Less
Sail Date November 2015
We had a wonderful time on our trip to London and Paris. Our glass is always half full. However there is something you need to know about the Viking Cruise ship Rinda. Viking advertised (and continues to advertise) "Paris to ... Read More
We had a wonderful time on our trip to London and Paris. Our glass is always half full. However there is something you need to know about the Viking Cruise ship Rinda. Viking advertised (and continues to advertise) "Paris to Normandy". We received an e-mail advising us of a dock change 3 days before sailing. The explanation for the change in the docking location was that a permit from the French government for the Rinda to use the Paris docking location had not yet been received. Later in the week we were told by the Program Director, this Viking Ship cannot dock in Paris because it is too big to pass under the bridges in Paris. Viking Cruise line knew this at least as far back as March 2015, (As posted by Tipsy Girl) but continues to sell "PARIS to Normandy". Instead we dock about an hour's bus ride away from Paris in a town called La Pecq. I guess La Pecq wouldn't market as well. This was a huge disappointment because we had planned our trip around the time we would have with three full days docked in Paris, to explore the city and return to the ship to eat or rest between visits. Our itinerary was considerably modified due to the new docking location and the optional tours of the Louvre and Versailles were both scheduled for our last cruise day, These tours were originally scheduled for different days, exhausting having both tours in one day. According to Typsy Girl, a similar situation in April 2014 took place on the Viking Forseti in Bordeaux. The ship had not yet received a permit from the French government to go under a specific bridge on the cruise route, so their itinerary was modified. We were also scheduled to dock at Con Flans but instead we had to bus from La Pecq to get there as well. There were other River Cruise ships docked at Con Flans, but for some reason Viking decided not to dock there. Viking reserves the right to change ports without notification. A change is one thing, but Viking never intended to dock in Paris in the first place. This was very deceitful and I would not recommend Viking for any future cruises. As for the rest of the cruise...Yes, the entire staff were terrific, the food was good and seeing Normandy was very emotional. In spite of it all....We had a wonderful time! Read Less
Sail Date May 2015
There were many disappointments on this highly touted river cruise to Normandy and back. First we did not dock in Paris as advertised and promised, but rather an hour from downtown and did not tell us until we boarded. This was the prime ... Read More
There were many disappointments on this highly touted river cruise to Normandy and back. First we did not dock in Paris as advertised and promised, but rather an hour from downtown and did not tell us until we boarded. This was the prime reason for the booking and no alternative dates were offered. Second, Internet service was the poorest of any cruise in the past 10 years. Third, there were many poor decisions made during this cruise to the detriment of passengers. No church service on Easter Sunday was arranged until the last minute. Food was mediocre at best with small portions and limited daily options. There was no room service food and lines were as long or longer than on most of the large ships we have been on. If you are used to top quality entertainment, shopping, activities on board, forget it on this ship. There was no money exchange service, Discover card not accepted, and no pre-recorded information about upcoming ports as on other ships. We were taken to the airport four hours before our flight and had to place luggage in the hall at 5:15 AM on disembarkation day, nearly six hours before flight time. What we thought would be our best cruise experience turned out to be the worst. Read Less
Sail Date March 2015
Good Points for nice cabins, House Keeping, Reception Staff on Boat, Program Director. about Meals- Two Thumbs and ten toes down. 1. For vegetarians hardly one items in menu (some times none). Even Salad at dinner time has anchovies. 2. ... Read More
Good Points for nice cabins, House Keeping, Reception Staff on Boat, Program Director. about Meals- Two Thumbs and ten toes down. 1. For vegetarians hardly one items in menu (some times none). Even Salad at dinner time has anchovies. 2. Vegetarian meals if any, have no equity in nourishment or in Dollar value with multiple choices available to Non-vegs. 3. Reason given that Menu is decided in the Home Office, no room for flexibility! 4. Chefs can not even cook Vegetable lasagna ! 5. Even French fries were cold, soggy and tasteless. Excuse was that they use 'frozen French fries". So does McDonalds 6. At breakfast, except for fried eggs and omelette , everything was cold. No common sense to use steam bath or Sterno burners prior to serving breakfast. . Even 60 minutes after opening the breakfast, all items were cold. 7. Before embarkation, at least two full days in Budapest. Breakfast provided by the hotel but not a single lunch or dinner by Viking. Cheap, cheap. 8. During the city tour of Budapest, not even water bottle provide ! 9. Staff in the dining room very overbearing and condescending, perhaps fishing for tips. 10. my 4th ( ,may be last) cruise with viking, each one disappointing about their meals, despite promises of good and nourishing choices for vegetarians 11. Viking very good in marketing ( TV ads in USA, Europe, Asia and multiple glossy brochures by mails) that hooks the unwary. after all who is paying for this blitz of marketing?,. Read Less
Sail Date June 2014
I recently returned from the Viking River Cruise, “Passage to Eastern Europe.” The cruise was generally good, with very good service, better food than we expected, and excellent tour guides. The destinations were often not particularly ... Read More
I recently returned from the Viking River Cruise, “Passage to Eastern Europe.” The cruise was generally good, with very good service, better food than we expected, and excellent tour guides. The destinations were often not particularly great, but we knew that before booking. Unfortunately the few problems we encountered were upsetting enough that, in the future, I am likely to try the competition and very unlikely to return to Viking. First and foremost is their poorly thought out policy of not allowing shipboard credit to be used towards gratuities, as every other cruise line we’ve been on allows. That meant we would have to take an optional excursion, which were few, far between, and of no interest to us. We could also use it towards drinks, but we are not big drinkers and the wine and beer served at lunch and dinner were more than sufficient. Our final option was to buy limited, overpriced, and mostly unneeded items from the small gift shop. Their “suggested” gratuities are higher than other cruise lines we’ve been on, and I have never before been asked to tip the Program Director. I firmly believe that at his level, I should not be asked to pay part of his salary. The cabin is, to say the least, small. Dinner (and, to a lesser extent, lunch) was only one seating, and the noise level could make it difficult to have a conversation. Although both the suggested gratuities and the limited use of shipboard credit are mentioned, they are clearly not meant to be very obvious and visible. Although minor, this significantly customer unfriendly attitude is why I would prefer, in the future, not to deal with a company such as Viking.   Read Less
Sail Date May 2014
Viking Rinda Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.0 4.6
Entertainment 3.0 4.0
Public Rooms 5.0 4.7
Fitness Recreation 1.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 4.6
Enrichment 4.0 4.3
Service 4.0 4.9
Value For Money 3.0 4.4
Rates 4.0 N/A

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