11 Helpful Votes
Sail Date: November 2018
We started out on the Viking Jarl. The staff was excellent and if our whole cruise had stayed on the Jarl we would have had our dream vacation in spite of the low water levels. The Captain, Hotel Manager, Program Director, wait staff, ... Read More
We started out on the Viking Jarl. The staff was excellent and if our whole cruise had stayed on the Jarl we would have had our dream vacation in spite of the low water levels. The Captain, Hotel Manager, Program Director, wait staff, bartender, room steward and all other staff we came in contact with was excellent. But the moment we changed onto the Atla the staff was rude, had an attitude, food service was bad bad (Banana pudding was a small, hard muffin with hint of banana, not a creamy, delicious pudding), food was ok but not like the great food we had on the Jarl. All in all the whole experience on the Atla was terrible. We were made to feel like an inconvenience and they could hardly wait until the next day when they could pass us off to the Bragia. When we transferred on Saturday to the Bragia it started out fine. We were greeted well. But the wait staff was clearly lacking. The Aquavit Terrace had the food for breakfast laid out but the entire time we were eating we never saw any wait staff to help us. The final night was the breaking point. We had experienced a bad tour with a guide we could not understand, it was cold and we were tired. When we arrived for dinner we were advised that the regional Hungarian menu was ALL we could order from!! The staff was extremely rude when we requested other choices. Finally the matre de allowed my husband who cant have spicy food to have a plain hamburger and french fries. It was like they couldn't get rid of us fast enough. The next morning we were staying at a hotel in Budapest we had arranged. Although our bags had been out by 7:15 as told, when we got ready to leave at 8:30 they were not upstairs. We had to ask for them to be brought us and a taxi called. We previously had been told by friends what a great cruise line Viking was. This trip was terrible. Read Less
14 Helpful Votes
Sail Date: September 2018
Wow! Where to start... after arriving in Europe we received an email from Viking stating it was ‘possible’ there could be an issue due to low water levels. This email was sent AFTER we were on our flight, which Viking arranged for us. ... Read More
Wow! Where to start... after arriving in Europe we received an email from Viking stating it was ‘possible’ there could be an issue due to low water levels. This email was sent AFTER we were on our flight, which Viking arranged for us. On our ride to our departure point, Nuremberg, Germany, our driver told us about a horror story one of his recent passengers shared about their Viking River Cruise. That’s when we started researching on Cruise Critic. What an eye opening read that was. These issues have been going on for over two months! We read horror stories about multiple ship swaps, long bus rides, missed ports, hotel stays, etc... it was enough to make us change our mind about cruising the “Romantic Danube” with Viking. Multiple reviews also mentioned that Viking sent them the same email, but only AFTER they were in Europe. This is clearly part of their MO of dishonest and manipulative behavior. After reading Viking’s so called “Satisfaction Guarantee”, we decided to invoke our rights and cancel our cruise immediately upon arrival at the ship. We spent hours with the Viking Jarl hotel manager and on the phone with Natasha Harris in Viking’s customer service office while our driver waited outside with our baggage. When we told Natasha in customer service that we wanted a refund, which is clearly stated as our right in their service guarantee, she told us we could leave the ship if we wanted, but she could not guarantee a refund. She said our claim would go in front of a review board AFTER we returned to the United States. We weren’t going to walk off the ship after paying thousands of dollars without any guarantee of a refund! That’s their whole plan. Who would pay for a trip and walk away without taking it without a refund? We were told once we set sail that (shockingly) we would have to stop the ship at a random port and take an hour and a half bus ride to and from Passau, Germany. Then we found out we would have a FOUR HOUR bus ride the following day, past Passau, and to another random port to SWITCH ships. Meanwhile, we are missing our first day in Vienna, the highlight of our trip! Today, our first night onboard the new ship, they tell us they will also be bussing us back and forth to Budapest, an hour and a half each way, 2 days in a row. This is NOT what we signed up for. This is not what we PAID for. From past reviews, we knew there would be major issues before we set foot on the first ship. That’s why we tried to get a refund from the beginning. Viking knew there would be issues well in advance and they CHOSE to keep that information from us. Their dishonesty upsets me as much as anything else. They keep their passengers in the dark until the last minute and then act surprised that there are issues. They are dishonest and manipulative. Just say NO to Viking. Read Less
4 Helpful Votes
Sail Date: September 2018
We checked with Viking on water levels one week before we sailed and were told "no issues." 3 days before sailing the story became a possible "ship swap" between 2 ports. The problems were far greater. Viking apparently ... Read More
We checked with Viking on water levels one week before we sailed and were told "no issues." 3 days before sailing the story became a possible "ship swap" between 2 ports. The problems were far greater. Viking apparently had these issues for at least 6 prior weeks. Ship swap is a repackage for an 8am pickup then unpack after a 3 hour bus ride. Additionally, our 1.5 day stay in Vienna became .5 days. Our 1.5 day in Budapest (docked in the city) became a 1 hour city tour from a remote dock due to low water. it seemed we had to meet their needs and not ours. In 3 cities, excursions were either cancelled or minimally available. Cultural on board entertainment was a 1 hour session by musicians in Nuremburg and 3 slide shows. I kept thinking "Viking has to know they are providing far less than they advertised, what special event or alternative are they planning for us"? It never came. Instead upon our return home we received a letter offering us a credit of about $1,000 against a future cruise. Wow, what a deal. We spend another $7,500 on them and they reduce our fare by $1,000! How important do they think they are? I understand that low water levels created many of these issues, but they chose this route and possible consequences. Should they not bear some of the losses by extending other benefits to people who got less than advertised? It appears their bottom line was their most important consideration. As info, I checked with other river cruisers we met in cities we visited.Avalon went to Budapest, no issues. Tauck flipped in Nuremburg to a vessel that also went straight thru. Go figure! Read Less
7 Helpful Votes
Sail Date: August 2018
We just returned from a "Romantic Danube" cruise. It was a total misrepresentation by Viking Cruises. The Danube water level is at the lowest it has been since 1933. Therefore the ships cannot sail. Instead we were bused from ... Read More
We just returned from a "Romantic Danube" cruise. It was a total misrepresentation by Viking Cruises. The Danube water level is at the lowest it has been since 1933. Therefore the ships cannot sail. Instead we were bused from city to city spending less than 1/4 of the week on the Danube sailing. The description touted the beautiful scenery onboard the ship while sailing. Never saw it. Some of our excursions were cancelled (oh, we will refund your money for cancelled excursion). The most disturbing part was that Viking knew about this for 1-2 months and did not notify us thereby not giving an option to change our cruise. They sent an email the day after we landed in Europe alerting us to the possibility that we may have to take buses at various places on the Danube due to the low water level. Couldn't change the cruise at that point. We contacted Viking upon return and their response was a slight discount on our next cruise. That is worthless as we will never take another cruise with Viking. Viking is unethical and dishonest - their decision to delay notifying their customers is despicable. Read Less
1 Helpful Vote
Sail Date: August 2018
This cruise was the worst holiday we have ever experienced. My husband is a survivor of abdominal cancer and we have a special needs daughter living with us. This was to be our trip of a lifetime. We only have 2-3 weeks per year to enjoy ... Read More
This cruise was the worst holiday we have ever experienced. My husband is a survivor of abdominal cancer and we have a special needs daughter living with us. This was to be our trip of a lifetime. We only have 2-3 weeks per year to enjoy an adult holiday together. The Cruise was a plethora of negative events, a TOTAL DISAPPOINTMENT. WATER LEVELS WERE LOW. Viking told us after we arrived in Europe, too late to change plans. Viking solution, take a bus to Passau, Vienna, Budapest. Cancel optional excursions, sleep on 3 different ships (not sail, SLEEP). Locals in Europe told us Viking has been doing this for 6 weeks, don't tell the passengers, pretend this just happened. Email from Viking "...as a precautionary measure, we may need to adjust our sailing speeds, which could result in slight delays. We may also need to dock in alternate locations in areas where our regular docking spots are adversely affected by the conditions". Service was substandard, on the third ship we even cleaned our own table, they are casual staff called in by Viking last minute. (Staff told us this). When we asked for dessert, they told us to wait until everybody has finished eating because "the cook is still making it". By the way, don't book a veranda, they park 2 and 3 ships beside each other. You walk into the next ship to get onto the dock. Plus make sure you always keep your curtains closed, or the passengers on the next ship can see directly into your cabin. Unfortunately, sometimes you will see too much. Viking only informs you about any issues the night before, too late to adjust your itinerary. Cabins are small, you cannot bypass one another at the end of the bed and when watching TV there is no room on either side of the bed to place a chair. Because we always had to keep the curtains closed, it really made the room seem very small. We paid $16,000 for the Viking Cruise plus $3000 for our daughters care at home. Their final offer $5000 credit towards another cruise. WE can't afford another cruise. WE were mislead and feel cheated. Do your own homework. Check everything out before you go because when you get there you might only be getting a poor quality bus ride like us. Read Less
Viking Jarl Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.6
Entertainment 3.0 4.0
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.3
Family 1.0 3.3
Shore Excursion 4.0 4.4
Enrichment 4.0 4.3
Service 4.0 4.8
Value For Money 3.0 4.2
Rates 4.0 5.0

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