126 Royal Caribbean Grandeur of the Seas Cruise Reviews

Outdated boat with outdated activities and entertainment, if you are over 75 you will have a decent time as the boat is small. The entire boat looks like the it is straight out of the 70’s... with outdated furniture and carpet. The ... Read More
Outdated boat with outdated activities and entertainment, if you are over 75 you will have a decent time as the boat is small. The entire boat looks like the it is straight out of the 70’s... with outdated furniture and carpet. The bathrooms smelled like mold and mildew and using it just adds to the gross smell. The boat is past due for dry dock. I’m a bit surprised this is a Royal Caribbean boat. My stateroom shower uses shower curtains that never completely dry, with noticeable mildew growing on the surface. The fact that you have to touch the toilet lids to flush the toilet shows how outdated the boat is. The food was decent but could’ve been better for the prices we pay. The constant selling of drinks and packages became annoying and there was absolutely nothing to see in Bermuda. If you want an overpriced quick getaway on an old moldy outdated boat, this is the vacation for you. Read Less
Sail Date September 2019
We chose this cruise because we had a discount from Royal Caribbean because the previous cruise we were on we had a flooded cabin on the Allure of the Seas. We also chose this cruise because of the size of the ship. Neither my husband ... Read More
We chose this cruise because we had a discount from Royal Caribbean because the previous cruise we were on we had a flooded cabin on the Allure of the Seas. We also chose this cruise because of the size of the ship. Neither my husband nor I liked the bigger ship, Allure. We preferred the smaller ships. We also liked the time of year and the biggest reason was the ports of call. We were very interested in seeing Boston however that stop & St John, Newfoundland was cancelled. We flew into Baltimore 2 days before cruse so we could see something of the city. We received an email from RC telling us even though hurricane Dorian may come our way we still had to be onboard ship before 3pm on Thursday, September 5th the day of departure. However, we did not leave until the morning of Saturday, September 7th. We also could not leave the ship. This is where I think RC dropped the ball. I think they should have had excursions into Baltimore instead of just having 2,300 people sitting on a ship. Good for them because then the passengers spend more money at the bar. What do you do for 2 days on a ship? My next problem was who made the decision on what ports to cancel? We went to 2 in Maine & 1 in Canada. Why didn't they choose the one in Boston, 1 in Maine & 1 in Canada? We did stop in Boston late at night for an emergency stop. We were on our way to Bar Harbor, ME but had to turn around & go back to Boston to drop a passenger off due to health emergency There were no medical facilities in Bar Harbor, ME? What happened when President Bush was at Kennebuckport? Of course this put us behind again. Finally I was not impressed with the excursions but I believe that was because we were always behind. The only thing we were on time for was the return to Baltimore. Had to be on time because another cruise was leaving that evening and they had to get us off & get ready for the next cruise. The dining staff in main dining room was terrific. Our stateroom attendant was also very good and helpful. I asked for ice and wine glasses & each night I had them in my stateroom. The entertainment was okay. The activities were okay but I think they were running out of ideas. You can only play corn hole so many days. The service was terrific. As with every other Royal Caribbean cruise we have been on the crew is fantastic. Read Less
Sail Date September 2019
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we ... Read More
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we arrived a day early to see some sights) and neither of us had been to Bermuda. We arrived on 8/30/19 and checked into a hotel, walked to the Inner Harbor for dinner and see some sights. The next morning we got to the terminal to check onto the ship and so far so smooth ... I had also purchased "the key" for us which expedited our wait with other perks as well. We were on the ship around 11 am. We had taken a tour of the spa area and had both booked services for that day. The ship was set to leave port at 4 pm, which is did. Once away from the dock I noticed that we appeared to be going in circles then we went back to the dock. We were told the propulsion system was not working properly and that it was being looked at. Fast forward to approximately 8 pm. The captain came over the PA and stated that the ship was broke and the cruise was cancelled. We had two choices leave the ship by 11 pm that evening or we would not be allowed to leave until 6 pm the following evening but all must be off by 9 pm the following evening. Our mouths dropped open .. like is this seriously happening??? Yep, it sure was. We were told there were letters in our stateroom explaining what their compensation would be, they would be reimbursing each guest up to $200 per person to change their flight plus up to $200 if you needed a hotel the evening of 8/31/19. I immediately went to our room and began calling the airlines to see about changing our flight and explaining what had just happened to our cruise. The airline we flew in on wanted $383 per person to change our flight! I went to guest services and they stated there was nothing they could do that everyone was getting the same amount and no exceptions would be granted. I went back to our room and started looking at all other flight options. Around 10:30 pm I told my son we either get off now or we're stuck until the following evening which would potentially mean we wouldn't get home until Monday as there were no evening flights to get us home the following evening. We decided to leave the ship. At that time we did not have a flight booked nor did we have a hotel for the night. I had been on the phone for approximately 45 minutes with Travelocity at this point. We walked off the ship me with my suitcase in one hand and my phone in the other. There was a park bench outside the terminal that my son and I sat on while we made arrangements for both flight and hotel. To reschedule our flight for the next day cost $349 per person (trust me I tried to find a cheaper one but it didn't exist!) and we found a hotel near the airport for just under $140. Remind you at this time I was still out the cost of the cruise, shore excursions we had booked, the drink package we had, the "key" we both had, spa services we both had done prior to the cruise being cancelled, our hotel the night before, our original filghts, etc... totaling nearly $3000! So on top of this I am now out an additional $850 (rescheduled flights, hotel, Uber) that needed paid that day! So far I have received some of the money but not all that they have agreed to reimburse me. RCs ship broke, 100% their fault 0% my fault thus I should have $0 out of pocket for this. I shouldn't have to wait 2+ weeks to be reimbursed nor do I feel I should be out any money at all on this. If I tried to find cheaper flights and couldn't I feel I should be reimbursed the entire $349 per person, not just the $200 per person. I am not very happy right now. I feel like I was abandoned and left to fend for myself with zero help from RC. While I would love to comment on the ship, cabin, dining, entertainment, ports, etc... I cannot as there was not much open during our few hours aboard the ship. Read Less
Sail Date August 2019
First cruise on RCL after cruising NCL, Carnival, and Princess. Young 40's couple. This was a family get together cruise, so this itinerary was selected for us, but we did note that it was the most expensive I have ever paid for a ... Read More
First cruise on RCL after cruising NCL, Carnival, and Princess. Young 40's couple. This was a family get together cruise, so this itinerary was selected for us, but we did note that it was the most expensive I have ever paid for a cruise at $608 per night (for 2 people in the cabin including all taxes and fees and less our OBC) for a Junior Suite (which was priced only about $20 per night over a regular balcony). The itinerary was 4 nights at sea and one night at Bermuda. The ship is very small and was built in the mid-90s, so well past her prime. However, there is something quaint and nice about such a small ship that you get to know quickly and can get to places without a real effort. Nice large open walking promenade on the lower deck. But, overall, it is old and while still maintained and pretty clean, it feels old too (thin and discolored bed sheets, rust on edges of areas, ragged carpet/ window corners, etc). There were literally 2 total outlets in our Junior Suite, and they were nowhere near the bed. I suppose getting a bathtub is an "upgrade" in the JS but having to step over the shower and dodge the curtain was more of a pain than a perk. Inconsistent towel animals, ice had to be requested, and the kleenex/ tissue slot in our bathroom was never filled at all in the whole cruise (same for our other cabins, who also said their soap was often not replaced). The JS size was nice and wide with a big balcony (on which they stuck the world's tiniest 2 little chairs on.....so small you couldn't stretch out or lean back). Our Junior Suite (but not our other rooms) also had a weird and large Pillar in the middle of the room, right by the end of the bed - what I would call an obstruction. Also, we were on the 8th floor, so every night from about 10PM-midnight people and staff would rearrange the chairs and tables on the pool floor (9) and raise such a racket (ever heard of chair pads for the legs? - get a hundred for $10 at Amazon!) that all of our cabins had to wear earplugs ever night to get to sleep. The food was below average. The buffet had decent options but the area is small and there is very little outdoor dining on the whole ship. The main dining room (GREAT servers, very friendly and helpful) had a small menu every evening, half of which never changed - probably half the size of menu of every other ship we have sailed. Probably because they have advertisements and table fliers all over the ship trying to get you to buy "premium entrees" with your meal or upgrade to specialty dining. All of the appetizers and desserts arrived cold to lukewarm (seriously, how can you have a LAVA cake if it is cold?). The drink package was a pretty good value at the discounted rate of $49 per person/ day (plus gratuity) rate we got since it was good for all alcohol but also coffee (at Cafe Latte-tudes which serves Starbucks) and sodas and bottled / sparkling water. The Schooner bar and staff was great but all the others were slow and often made drinks that weren't even close to what was ordered. The gym was OK but definitely small for the number of people interested (all treadmills were always full). The pool was an OK size, but it was hard to stay out there very long because they blare the music so loud we couldn't talk to each other. The entertainment options are limited and the quality of performers was definitely the worst we have seen (I guess the talent scales with the ship size). This is definitely not a partying ship as not much is happening after about 9PM and most bars are closed by 11PM. The adult pool area has a nice and quiet Park Cafe (which curiously has no coffee) with small snacks/ sandwiches, as well as a bar that is often less busy but was staffed by one of the grumpiest bartenders I have encountered. Multiple times after asking him how he was doing, or how his day was going, his response was "What do you want" or "Are you ready" - and this was with no one else in line at the bar. Also, they broadcast next to nothing into the cabins - the bulletin said we would dock in Bermuda at 1PM and could disembark at 2PM so we waited to be called down. Finally we went outside at 2PM to see what was happening and they told us that they started letting people go at 1:30PM and you need to stand in the public areas to hear the announcements because they don't announce in staterooms (which was proved consistent upon return to Baltimore, where they also did not announce anything either). Cruising is great, and we had an overall good time on this ship, but for the premium that this ship is priced, I expect a whole LOT more. I guess they can charge this premium because people would rather drive to Baltimore than fly to Florida....but paying such extravagant premium rates for subpar amenities isn't for me. I do see the attraction of the smaller ship and should they ever start pricing this ship more in line with the experience on board, I would definitely consider it again. Read Less
Sail Date June 2019
Our room accommodations were not as promised. The day at COCO Cay was a total disappointment. Nothing was operational, all still under construction. The beach was the only thing we were able to use. None of the staff knew where anything ... Read More
Our room accommodations were not as promised. The day at COCO Cay was a total disappointment. Nothing was operational, all still under construction. The beach was the only thing we were able to use. None of the staff knew where anything was as this was their 1st time at CoCo Cay themselves. The Cruise director told us all we needed was our key card when in fact if you wanted to buy something from the vendors you needed cash or a credit card. They were very uninformed as to what was happening there. We went into a storm with 25 ft. waves and were never advised until the following day when the captain announced that we were all safe. The ship was very old and definitely showed it's age. There was not much for the kids to do except for the rock climbing wall which was never operational for one reason or another. The food was good and service in the restaurants as well as the room stewards. This ship is not one that I would ever go on again or recommend to anyone especially with kids.. Read Less
Sail Date March 2019
I live near port of Baltimore and looked forward to not having to fly somewhere. I was interested in the ports being visited. I knew the ship was smaller than what I was used to but didn't think it was as old as it was. This was ... Read More
I live near port of Baltimore and looked forward to not having to fly somewhere. I was interested in the ports being visited. I knew the ship was smaller than what I was used to but didn't think it was as old as it was. This was first cruise on Royal Caribbean. I've cruised Celebrity, Princess and Carnival. It was my 11th cruise. I was a bit shocked how outdated the cruise ship was especially with inability to check account on tv. I had a Jr suite which should be called Balcony Plus, because it was a little bigger but didn't even offer a bottle of water as a perk for the more expensive cabin. And I was for some reason, unaware that there would be a POLE in my cabin at bottom of my bed !! Maybe it was in small print. I booked cabin on internet right under the spa....bad move. Water runs through pipe. The middle of night they clean spa and move furniture around...woke me up every night. We had 5 ports to visit....we had 7...SEVEN...cruise excursions cancelled !!! Yep, they offer soooo many excursions and it's a small ship so they said about 2/3 of them get cancelled. DUH !!!! The same excursions are offered to their ships that hold 2 and 3 times as many people. Therefore cut down the list for smaller ships and maybe, just maybe you won't be rescheduling&cancelling over&over. I felt sorry for Shore Excursion staff. In the dining area.....no real complaints about food, but about the specialty people bugging us with their menus and not getting the hint to stop interrupting us while having a nice time with our newfound friends was a problem. The prices are outrageous for the specialty restaurants and if not getting enough people then lower the doggone prices. It's a good thing that my main reason for cruising is to enjoy the view of the sea and it's very relaxing on balcony doing just that. The entertainment was pretty good and won a little in casino which helped me afford bottles of wine for dinners. Cannot understand why an $8 bottle of wine has to cost $35....4 times more. It was a 12day cruise so the 2 bottles we brought onboard only lasted a few days. All the staff in all the areas were very nice, pleasant people. No complaints there. But doubt I will be looking toward Royal Caribbean for next cruise. That POLE by my bed got run into a few times...glad it was padded. I will certainly do more research before booking my next cruise. Read Less
Sail Date February 2019
Signed up for this cruise because Baltimore is only like 2+ hours from our home... easy commute...easy on and off... But this ship is tired, worn out and should be put out to pasture.. (or where ever old ships go to die!).. The crew was ... Read More
Signed up for this cruise because Baltimore is only like 2+ hours from our home... easy commute...easy on and off... But this ship is tired, worn out and should be put out to pasture.. (or where ever old ships go to die!).. The crew was nice.. still too much pressure to give them good reviews..always reminding you that they need 10's... The food in the main dining room was again just mediocre.. same ole same ole.. Disappointed by the downgrade of the Cafe Card..not letting us get our frappuccino's.. :( They did give us our money back which was great.. Again forcing us to upgrade to you high end drink packages. We did go to Chops Grill.. always our favorite but was also disappointed with that..Food remained OUTSTANDING but we were definitely in the walk way to the grill which was very disappointing.. with waiter and waitress dashing past us. Took forever to get our food while others around us were served and we were still waiting. Really took away from the specialness of this fine dining.. Even with the minor problems it still was a special time away.. destinations were great..shore excursions were great.. weather could have been better but you can't fix that!! Again thanks for a great vacation!! PS Special shout out to the Best Western on McDonnell Street for their park and cruise package.. Great price..great shuttle..always a pleasure!! Read Less
Sail Date January 2019
We chose this cruise because of the sailing date and the itinerary. The departure city was Baltimore Maryland, a place we had never visited before and looked forward to exploring, along with Washington DC, its close neighbour prior to our ... Read More
We chose this cruise because of the sailing date and the itinerary. The departure city was Baltimore Maryland, a place we had never visited before and looked forward to exploring, along with Washington DC, its close neighbour prior to our embarkation on 22nd December 2018. This went very smoothly. In fact, the most seamless we have ever encountered. Filling in all the paperwork does make such a difference. From the outside, the ship looked fine, however, the same cannot be said for the interior. Everything looked dated, some parts shabby. The Christmas decorations at least added some brightness and cheer. Our 'stateroom' was on Deck 4 forward. I cannot believe as a seasoned cruiser that I`booked this. I was convinced I had booked midships, knowing only too well that you feel movement more at the front of the ship and as we were sailing from a cold to a warm climate, from the Atlantic to the Caribbean, I thought there might be some rough weather...and there was. The rolling was dreadful and both my husband and myself suffered with sea sickness. Also, the noise in this cabin became unbearable. As the seas rolled, the banging of who knows what became louder and louder and was repeated all night long. But this wasn't the worst bit. I complained bitterly to the deck manager, the cabin steward and the hotel manager about the cleanliness or lack of it in the cabin. It was disgusting. Dirty fingerprints and hand marks on the door, wardrobes, mirrors. Glazing on the mirror was so badly marked it wouldn't clean. There was a broken glass shelf in the vanity unit and the wooden furniture had surfaces so badly damaged that they could never be cleaned properly. The inside of the drawers were dirty so you wouldn't put anything in them. Of course we asked to be moved but the cruise was fully booked so there was no chance of that. The mattresses had to be changed because they were so sunken they nearly touched the floor...I could go on! The menu standards continue to deteriorate with a repetitive menu that you are sick of well before day 12. Christmas dinner was all disappointing with a lack of atmosphere. No Christmas crackers anymore...something else you have to take on board yourself. There was no sommelier, the head waiter was serving water when the assistant waiter was helping to serve meals. It makes you think that the rumours may be right. Royal Caribbean lets a lot of staff have annual leave in order to free up more cabins for paying guests. I suspect that may have happened in our case. Having said that, I cannot fault our waiter, assistant waiter and head waiter. They were all fantastic and gave first class service throughout. We are diamond level guests so we are able to have some drinks for free. Thank goodness for that, they were so expensive! Cocktails seemed to be lacking in alcohol and again, very few bar waiters on deck. Smoking in the casino? Didn't like that. Teenagers congregating in adult areas after midnight. Wasn't keen on that either. I don't think the ship had much for kids so it was probably the wrong ship for that run. They took over hot tubs, the pool and the lifts! The saving grace? The Cruise Director. I think he was the best we've ever sailed with. The entertainment was good too, Some very funny comedians. I'm not a fan of all that show stuff, I think thats dated too but lots of people seemed to like it.The ports were good too. Nowhere we hadn't been before but we enjoyed our self directed excursions. We also enjoyed the Christmas Carols around the Centrum but its not big enough for the activities that go on there and so many people couldn't get a place. There weren't enough carol sheets to go round and they took them off you when they finished. Personally I think we could have sung more and made the moment last a bit longer it was so nice. But...theres always a schedule to stick to! So, we made the most of a cruise that could have been so much better but also so much worse. Would I go again? We will certainly cruise again but definitely not on the Grandeur and we will have to think about RCI again. Read Less
Sail Date December 2018
We chose this cruise because Baltimore was within driving distance. It was our first cruise. People said that the food would be great but....it wasn't. We typically eat at fine restaurants and so we were prepared to see similar ... Read More
We chose this cruise because Baltimore was within driving distance. It was our first cruise. People said that the food would be great but....it wasn't. We typically eat at fine restaurants and so we were prepared to see similar fare. Not even close. The Windjammer Buffet was a feeding frenzy with people acting like they never saw food before. It quickly looked like a feeding trough for barnyard animals. The Windjammer desserts looked amazing but they had no taste. The MDR service was great however the food and menu choices weren't very special. The menu got worse as the week progressed. I'm thinking of one of the last nights there was an appetizer: "Chilled Strawberry soup with Mint foam" The last few days seemed like they were trying to get rid of leftovers. I'm thinking of the Smoked Salmon cut up and scrambled in with eggs. Our cabin steward, Joseph, was the best part of our trip. He kept everything clean and orderly. Many other floors had a sewage smell but ours was kept odor free. There were some warm days however, the wind and rain kept us from enjoying the outside pool and the one day we could...some kid pooped in the pool and they closed it until the next day. (at sea, they dumped it and refilled it) The Adults Only Solarium permitted children during certain times because of the weather however, The Solarium resembled a nursing home by 10 am everyday. There were scooters, walkers, and canes. Older guests took up all the indoor poolside seating most laying there fully clothed, asleep, not even using the pool. The one man was so slack-jawed, I wondered if he might be deceased. The outer seating was filled with older guests playing cards, dominoes, scrabble and the like. The older guests never left. They would sit, sleep etc until it was time to eat again. Some people were cruising back-to-back-to-back. One lady said she'd be there for another 115 days! We only get one vacation a year. The full-time cruisers could not care less. This was their cruise ship and we were the interlopers. The Charleston Historical tour was great and very informative. The RCI provided tour guides in Miami were not the best. We felt man handled as we were quickly forced onto a double decked bus. I was concerned that we were being kidnapped. We didn't go to Cococay. We didn't even know this was a possibility. We had our most special excursions planned for that port. It didn't ruined our time together but I was devastated. This was a special day planned especially for my husband. Excursions were reimbursed but we took the whole cruise without ever getting to see a beach. We may try cruising again but not on this ship. Read Less
Sail Date November 2018
The food in the dining room on this ship is far inferior to any RC ship I have cruised on.Overcooked chicken and steak, and tasteless fish. The service in the dining room for breakfast and lunch was extremely slow, and very slow for ... Read More
The food in the dining room on this ship is far inferior to any RC ship I have cruised on.Overcooked chicken and steak, and tasteless fish. The service in the dining room for breakfast and lunch was extremely slow, and very slow for dinner. We cruised on Carnival Miracle in September 2018 and the food was excellent. The cabin was a starboard side ocean view. It was very noisy; we could hear and feel a pump running, it seemed like every time someone flushed a toilet. What was worse, and dangerous, was that sewer gas would come up from the shower. I told the room steward and his response led me to believe that this was a known problem. I kept a wet wash cloth over the shower drain and this helped keep the smell to a minimum. I noticed that when I flushed the toilet the wet washcloth would bubble up where the gas was trying to escape into the room. Because of weather we skipped two ports. RC did not offer us any form of recompense, however our traveling companions were offered a discount on a future cruise. When we contacted RC to ask for the same offer we were told that no such offer existed. Our traveling companions sent us a voice mail from RC that they received making this offer. Read Less
Sail Date October 2018
We selected Royal Carribean for our annual family vacation. We travelled with approximately 30 members. We were truly disappointed by the appearance of the vessel. The strong "rocking " motion of the ship made even the most ... Read More
We selected Royal Carribean for our annual family vacation. We travelled with approximately 30 members. We were truly disappointed by the appearance of the vessel. The strong "rocking " motion of the ship made even the most experienced cruisers in the group ill. The drink package price is exorbitant, skip it and pay as you go. Staff is very friendly though some have difficulty understanding english. One of the members of our group was inappropriately touched by another guest. It was reported to security (she was only 12). It was understanding that the offender would be required to be escorted by an adult for the remainder of the trip, but he continued roaming the ship at will. Unfortunately, this caused an us against them environment and we escorted our 12 year old victim as we believe it to be unsafe. Should we choose to cruise in the near future, it is doubtful that we will select RC. Read Less
Sail Date July 2018
We booked the Royal Suite 8500 and two additional staterooms - 4054 (oceanview) & 8513 (interior.) The Royal Suite was great and was a terrific value. The fact that this 5 night cruise left and returned to Baltimore was another big ... Read More
We booked the Royal Suite 8500 and two additional staterooms - 4054 (oceanview) & 8513 (interior.) The Royal Suite was great and was a terrific value. The fact that this 5 night cruise left and returned to Baltimore was another big benefit, as we could drive the 45 minutes from DC and just get on the boat. Beyond those two factors - the value of the Royal Suite and roundtrip from Baltimore - there is little to recommend this cruise. I was impressed when the suites concierge - Francis - emailed the week before the cruise. His email detailed the additional benefits of being a suite guest, and gave us a way to contact him. This was a very nice touch. However, much of what was detailed did not work out as it was supposed to. For instance, Francis called us on the morning of the cruise to arrange to meet us when we dropped off our luggage. He gave us his cellphone number, so we could call him once we arrived. We arrived when we expected to and called Francis. Despite trying to call several times, Francis never answered. The embarkation process was then confused at best. We told the RC person sending people to the registration lines that we were in a suite, but she insisted that our seapass card said we must go to the “gold” line not the “suite” line. Once we got to the “gold” line another woman sent us to the “suite” line. Not a big deal, but a real let down, when we were told we’d have someone escorting us through the process. Once we got to the right registration area, Francis found us and escorted us up to our suite. The suite was awesome. While a bit outdated, it was large, comfortable, well-maintained and impeccably clean. I would highly recommend any large group to book the suite as it is an awesome, private space to spend time together. Additionally, it has a queen sized sofa bed, that our 10 & 13 year old boys were able to sleep in very comfortably. When compared to the cost of booking two separate rooms - the suite was not much more expensive, but added a ton of value and extra enjoyment. The Royal Suite sits just aft of the the Bridge on deck 8. From the balcony you can watch the captain and senior officers maneuver the ship out of and into port. The main room of the suite features a double-door entry, a doorbell, a wet bar with refrigerator and barware, a baby grand piano w/ self-playing function, a dining table with seating for 6, two couches (one a queen-sized bed), two comfortable occasional chairs, a coffee table, and an entertainment center with tv, dvd player and sony play station. The balcony comfortably fits a cafe table with 5 chairs, two loungers and a side table. There are large, sliding glass doors separating the balcony from the living room. When closed the doors are quite sound and weather proof. There are also mechanized drapes, but the electronic function wasn’t working for all of them, but they can be opened and closed manually. The bedroom features a very comfortable king sized bed, a large dressing area with 4 closets, a desk, large tv and another sliding glass door leading to the balcony. There is also an enormous bathroom with a sliding door that separates the toilet, sink and bidet from another part of the bathroom that has a jetted tub, large walk-in shower/steam room and double vanity. This is a smart design as it allows the toilet/bidet/sink portion to be used as a powder room when entertaining. There are also two additional linen closets in the bathroom. The only strange design flaw is that the bathroom lights are only operable from a panel in the powder room portion, and you can’t have lights on in one portion without them being on in the other. There is tons of extra storage in this room. Lots of closets and drawers everywhere, There are not, however, enough plugs for most modern travelers. There are no useable plugs near the bed, and only a few on the far side of the desk. The living room area has almost no normal plugs. The plugs for lamps and other in-room accessories are european plugs. had i known this (and my suggestion to others) i would have brought a european adapter and a few extension cords, so that i could have made better use of those plugs. In other reviews some people have complained about noise from the Windjammer Cafe above the suite. I am an extremely light sleeper, and while there was about 5 minutes of noise at around 6:30 am on a couple of mornings, the disturbance was short-lived and really pretty muffled. I think the sound insulation in this suite is excellent. If we hadn’t had this suite - well worth every penny - I would have been very disappointed with this cruise. This is my 18th cruise, and my third on Royal Caribbean. This cruise line is getting cheaper and cheaper with each passing year, and if the trend continues, cruising with them will be unbearable for me. They nickel and dime you at every opportunity, and there is a constant effort to upsell you. Menus in the main dining room now feature items you can order for an additional charge. During our first tour of the ship we were approached no less than 3 or 4 times to be sold drink packages, alternative dining and spa services. At dinner we were interrupted with offers for upsell items, alternative dining and a brunch buffet. Enough already! While all cruise lines do this to some degree - Royal Caribbean is upselling on steroids, and it really diminishes every experience on board. As most alternative dining venues were empty, I think they will discover that it actually hurts profits and is a bad use of ship square footage. Service - while friendly - was haphazard at best. There were lots of missed opportunities to better serve guests. There were long lines to enter the dining room because there was only one hand sterilizer setup. there was plenty of room to add a second or third sterilizer to move people in more quickly, but no one thought of it. Public bathrooms were often unclean and out of paper towels or other supplies. Sliding glass doors do not open automatically and require a touch of a hand to open - which seems strange on a ship that had a recent Norovirus issue. Even as a suite guest, I found lots of lapses in good service. I had emailed prior to boarding that I had wanted each of my guests - three different staterooms - to have keys to the Royal Suite, so that everyone could come and go as they pleased. The suite concierge - Francis - apparently could not do this for me. I had to go down to guest services to request the additional keys. No problem. The folks at guest services were very friendly and helpful. However, no one mentioned that the printing of additional cards would somehow adversely effect my onboard “folio” account. After I had waited for twenty minutes on line at the photo gallery to pay $100 for 6 photos (standard cruise ship pricing) I was told my onboard account came up as invalid. He suggested I go down to guest services to correct it. I suggested he call down to guest services to correct it. He did, although it wasn’t his initial inclination. I thought the issue had been corrected. However, after again waiting in a long line to buy Bingo cards ($40 more!) I was told again that my account was invalid. I told the gentleman from the Cruise Director’s staff that there had been some problem, but had been corrected. He said it hadn’t and that it was because I changed keys. I told him the key he had was my original Sea Pass card. He insisted it was my fault for getting additional keys for my suite. Not great customer service. If your guest gets additional cards for his suite, and it somehow screws something up in your company’s accounts system - it is not your guest’s problem. Your guest should not be required to jump through additional hoops to correct it. You should offer to make sure it gets corrected. The staff on this ship need better customer service training and need to be empowered to act as agents for their ship and take responsibility for what goes on there. Everything on the ship was terribly overcrowded and over-programmed. The two pools are small and are filled with salt water and chemicals (they said bleach.) My eyes have never stung so badly after a swim - and I had swum in the real ocean the day before. There was never a chair available around the pool, and there were often loud, programmed events in the pool, meaning there was no space or time for a casual dip. We ate in the main dining room each night. In comparison to other similar ships from similar lines, the food was not very good. Most dishes were bland and completely uncreative. Service was friendly, but again very haphazard. I favor competence over friendliness, and on this ship service’s focus is the opposite. Royal Caribbean still claims to adhere to a dress code each night, but does almost nothing to enforce it. On formal nights many passengers were dressed in t-shirts and shorts. We enjoy dressing for dinner, but it’s hard to justify the additional effort when so many others do not. Again, it is another degrading of the experience. I avoided the Windjammer buffet to every extent possible, due to the sheer number of people, noise and chaos there. The food was typical of big cruise ship buffets, but again was more bland and uncreative. Strangely, the senior staff there allows one of it’s buspeople to carry her own personal music speaker as she picks up dishes. The music plays from her speaker despite the other music that plays through the dining room’s speakers. This seems so strange to me as it only adds to the cacophonous noise and chaos. Imagine if many guests or other staffers did the same. The shows were just bad. Standard cruise ship schlock. How these shows win anything is beyond me. I can only guess that RC’s guests aren’t getting out to see much live entertainment. Our disembarkation was also mishandled. We were told we would be the first off the ship and that we had to report to the Concierge Club at 7:30am. We all trudged across the ship and up to deck 11 where we were told to find a seat and wait until we were told we could disembark. Francis (the suites concierge) said we needed to do this so that he could take us in a private elevator down to the first floor and escort us off the ship. When it came time to disembark, Francis disappeared and we waited in a long line for the one elevator to take big groups of people down to the first floor. There was no guidance, nor any apparent benefit to being a suite guest as we were promised. We would have preferred to hangout either in our suite for the last 20 minutes or in a more convenient lounge on the ship to disembark. Couldn’t they have just given us a card or tag that gave us permission to disembark on deck 1? We were off the ship quickly, but certainly not as conveniently as we would have liked. Again, RC’s policies and processes do not seem to put their guests comfort first. Again, we loved our suite, leaving from Baltimore, and the Bermuda itinerary. And again, while the suite is a terrific value - and I may return because of it - the rest of the cruise experience makes it an unnecessarily tough call. And were I only able to book a standard cabin, I would never consider sailing Grandeur of the Seas again. Read Less
Sail Date June 2018
Bermuda was beautiful, but would not suggest cruising on this ship grandeur if seas, if you like late entertainment or plan to hang out late there is limited choice of food/entertainment, restaurants closed early which left no food choice ... Read More
Bermuda was beautiful, but would not suggest cruising on this ship grandeur if seas, if you like late entertainment or plan to hang out late there is limited choice of food/entertainment, restaurants closed early which left no food choice besides terrible pizza and stale nachos basically, self serve soft ice cream was put up by 9-930 fir example, if traveling with family of 4 DO NOT GET CABIN OF 4, suggest trying to get 2 rooms, May be an inconvenience but the room for 4 posed safety hazard, if you left ladder for bunk bed up u could not watch tv, as a matter of fact the person on that particular bunk couldn't see the TV with the ladder up or down, if you move the ladder you have to remember to put it back in order for your child to get off the bed or a jump down which was not the best choice, regardless it was not what was expected nor paid for the bathroom from had little bit of mold around the ceiling, all of this was three point to guest services but no other room choice was available would not recommend this line Read Less
Sail Date June 2018
We have cruised about 20 times before—mostly ocean cruises with a variety of cruise lines and also 4 river cruises. While there were some good aspects of cruising from Baltimore on Grandeur of the Seas, the negatives outweighed the ... Read More
We have cruised about 20 times before—mostly ocean cruises with a variety of cruise lines and also 4 river cruises. While there were some good aspects of cruising from Baltimore on Grandeur of the Seas, the negatives outweighed the positives. Boarding—went smoothly until we reached the Windjammer for lunch. They were out of silverware and food was running low. We found out—a day or two later—that there had been a sanitary inspection of the ship that caused the problem—but nothing was mentioned about that when we went to lunch upon boarding. Then when we reached our cabin, the bed had been made up as a double when we requested two singles. In talking to the cabin steward we were told very emphatically that we had requested the double—obviously RCCL had not gotten our request for two singles to the ship. We were traveling with two others—while not handicapped, they had been assigned to a handicapped room. Their room was large (and very impersonal). The main problem they had was that the emergency system was accidentally set off (a shortage in the wiring?) five different times and they were disturbed once in the middle of the night and another time while one of them was taking a shower. They do not believe they set the system off. The ship itself: The ship is older (being built in 1996) but fairly well maintained. The biggest issue we found was (1) the lack of quite space (sometimes the Viking lounge was free, but not always), (2) the very loudness of the atrium/Centrum (when they had a loud music group, had loud dance classes, or had loud exercise classes), and (3) the lack of indoor movies (there were very few and often they were on shore days—and thus unavailable if you went ashore). In general, any available spaces were filled up with art auctions, spa activities, trivia, shore excursion talks, dance classes, selling bamboo sheets, etc.)—and hence it was almost impossible to find quite spaces outside of the cabin. It appears there are no elevators for the crew (or they were inadequate or out of order). To move much of the luggage to the cabins, 4 of the mid-ship passenger elevators were employed. The molding around the elevators was dented/scarred and the elevator doors were marked—this occurred on decks 2, 3 and 7 and 8—where there were cabins. It was not possible to enter the exercise facility directly from deck 10—you had to go through the day spa on deck 9 and then walk up stairs to get to the exercise facility. Very limited options for eating unless you went to the specialty restaurants. The Windjammer seemed more cramped than we have experienced on other ships—even other RCCL ships. The cabin itself: Had plenty of storage space; more than on most ships. The air-conditioning/heat in our cabin was very sensitive—if you turned the system up slightly it got hot quickly (felt like heat coming out). A couple of times we turned the heat down (once when we were going to dinner) and when we got back to the cabin it was much hotter they when we left. One drawer would not close all the way. The beds were set up so it was impossible to put our luggage underneath them. (This is only about the second time we have not been able to store luggage underneath the cruise ship beds.) We ended up putting our luggage in our companions handicapped cabin. Food: We found the quality of the food to be very uneven—some was very good and some was horrible. We were assigned to the early seating, but ended up eating more meals than normal at specialty restaurants because we wanted a table for four and were assigned to a larger table. The other factor was that the food in the main dining room was average—at best. One of us had a good beef tenderloin, but rest of food was only adequate. I tried fish twice, and was disappointed both times—they both had “toppings” that masked any of the fish flavor. Also tried two breakfasts in the main dining room. The first time a couple of us had omelets—that were nothing to write home about. Second time (on disembarkation day) the omelets were better. The Windjammer for breakfast was fine—plenty of fruit, good omelets, sausage not so good, fairly good bacon, and the potatoes were okay some days and less than that on other days. The Windjammer for lunch. About all most of us had was salad—it was fine. One of us tried pizza—it was awful. (Some other cruise lines do much better with pizza than RCCL.) The Windjammer for dinner—very poor food. On Italian night one of our group commented that “everything looks left over.” I tried fish—it was cold and tasteless. (In general, we often found the food was warm, but not hot.) Tried to order a bottle of wine one night—it was like they had never done that for passengers before. Took at least 30 minutes and finally having to get a “manager” to get it accomplished. Room service—tried once for breakfast. Toast was soggy, etc. Did not try again. Park Cafe—we did not try it—it was located in a very “out of the way” place on the ship. Chops Grille. Went one night and it took 55 minutes from the time we sat down until we got any food—except bread. The service throughout the dinner was very slow. The filets were very good, but the sides were only average. We complained about the slow service and were offered a free lunch in Chops—which we took advantage of. Good hamburgers and filet at lunch. Izumi. Went there much more than expected—three times. This food was the best of any we had on the ship. Chef’s table—We had never done a chef’s table dinner before, but decided to try it (when it was offered at half the normal price). Best tomato soup any of us had ever had. Very good filets. Nice experience. (Note: The four of us do not eat a lot of meat, but the filets and tenderloins on the ship were very good.) Entertainment: We went to three of the evening shows in the Palladium Theatre. Why are the evening performances scheduled at 7 and 9 PM when the “fixed” dining times are 5:30 and 8 PM? We left all three shows before they were over. Music/entertainment was loud and one night out of 9 songs we recognized 2 of them. The Classical Strings and Mr. H (at the piano) were good. One of our party entered the slot tourney. Entering the last day she was in 3rd place (or so she thought) when she found out there were two “boards” listing the order for the “finals.” According to one she was in 3rd place, while on the other she was in 8th place. Is it that difficult to make sure the same information is presented in both places? Another time we went to go to a movie—it was cancelled at the last minute since the singers and dancers needed more time to rehearse. Finally, an announcement was made over the loud speaker about the cancellation. In fact, the first show of the singers and dancers was put off for two days since they still weren’t ready by day six. Disembarkation—went very slow and sometimes they would call only one group, then the next time they might call three groups We were toward the last, so they finally called “all of the rest of the groups”—which were numbers 22 through 28. We started down the enclosed walkway (disembarkation started on deck 4) at 10AM and it took 30 minutes of being enclosed in a slanted walkway until we reached ground level. Finally got through customs about 50 minutes from the time we had our cruise card scanned as we were leaving the ship—this is probably the slowest disembarkation we have experienced in all of the cruises we have taken. It ended up that when we got to customs there were only 2 agents working—when it was down to about 100-150 passengers still left to process a third agent finally started working. (We understand the customs agents are not hired by RCCL, but RCCL obviously has some input to trying to make sure their passengers get off the ship in a timely manner.) Also, I saw a number of passengers—including one with a walker, who definitely did not need to be standing in the enclosed walkway for 30 minutes. The crew should have made the effort to divert some of the passengers to the elevator and take them directly to deck 1 for disembarkation. One final comment—it seemed that the ship had trouble making sure items were correct in the daily Cruise Compass. Two examples: (1) One time a movie was show for 11 AM—went to the assigned location and there was an art auction underway, and in looking further there was something else scheduled in that location at 11:30. (2) Going into Nassau, the Compass indicated the shops and photo gallery were only open that night—but since we did not get there until after lunch, they were—in fact—open some that morning. We commented—more than once—that the ship didn’t seemed well managed and they had a hard time “getting it all together.” Read Less
Sail Date May 2018
We chose this cruise for timing (dates 19-24 May) & availability out of Baltimore which is an hour away. The check in procedure was well organized and easy. They have this process down pat. The food on the Grandeur OTS was ... Read More
We chose this cruise for timing (dates 19-24 May) & availability out of Baltimore which is an hour away. The check in procedure was well organized and easy. They have this process down pat. The food on the Grandeur OTS was poor/very disappointing. The meals were barely tolerable; three meals were so disgusting I could not eat them. The food service at my work provides better quality food (and that is just an ordinary cafeteria). The first bad meal was linguini and carbonara sauce w bacon - the over cooked pasta was mush. Tried two bites and I put down the fork. With hope in my heart, I agreed to an upscale ($35 per person) brunch of lobster/filet mignon on day three. A brunch which turned out to be a buffet. The lobster was previously cooked & reheated. The lobster was the consistency of rubber w little flavor. Every single filet was over cooked & dried out. The desserts were tasty (I think they are prepared off ship). The sparkling wine and mimosas were pretty good too. Could it get worse? Yes! The worst meal was a turkey plate (I know I should not have ordered it but other selections we're poor). The top slice appeared ok but underneath was a slice of some conglomeration of turkey parts w connective tissues. It looked awful. The purported "stuffing" was gummy and distasteful. Not sure what they put in it. The sweet potato was decent. Cranberry sauce was watery. Ugh! My husband said 'Sizzler' was 4-Stars compared to the strip steak he got at that same dinner. My husband found a grill on the pool deck (limited hours) that offered a three-cheese grilled sandwich which was esceptionally good. Thank heavens for those grilled cheese sandwiches! The on board Starbucks was just like a regular Starbucks -- great iced mocha coffees. The onboard experience was okay. The had many music events in the central area that were entertaining but nothing like a real show. The classical strings performance was particularly good. Some music 'events' were just too hokey (almost silly) and of limited interest. A major problem was that the musicians had to compete with the chatter and significant noise from the adjacent bar which was very distracting. During this cruise, two stand up comedians performed in the theatre (we attended three shows) but neither were quite ready for prime time. There was lots of time to go out and enjoy the sea air on the promenade deck for a walk or grabbing a chair for an unscheduled nap. The smoke-filled casino was down right nasty. We avoided it at all costs. The bar service was mediocre. The servers were all pleasant and tried very hard but frequently they were overwhelmed (staffing seemed inadequate) and service was usually slow. The cabin was clean but initially seemed hot and stuffy. Upon calling it in, turns out that a fan unit malfunctioned affecting several other cabins also. They repaired it promptly and the air flow/cooling situation was resolved. The bed was tolerable but did not provide restful sleep. Cabin service was excellent. All requests were immediately responded to. Our cabin attendant was very hard working and exceptionally pleasant. He made sure to learn our names and warmly greeted us through out the day. I worried that he seemed to work 24 hours a day. I asked for assistance with shore excursions but RC could offer nothing. We were left to our own devices and we had a great visit in Bermuda going to the beach twice and seeing most of the island on our own. I don't know how Royal Caribbean (RC) Cruise Lines expects to have people come back with such poor food. Many people on this cruise w Grandeur OTS were openly stating and complaining how horrible the food was. I can say "never again on RC" for me. Overpriced and pathetic food; absolutely no value for the money paid. :( The upside was that Bermuda was spectacular. Can't wait to get back to Bermuda (by air thank you!!!). SLH Read Less
Sail Date May 2018
Chose this one because of the Black Friday deal and had some friends book along with us. Baltimore port was pretty convenient and the check in process went smooth. Very disappointed in the ship itself though. It’s old, needs updating ... Read More
Chose this one because of the Black Friday deal and had some friends book along with us. Baltimore port was pretty convenient and the check in process went smooth. Very disappointed in the ship itself though. It’s old, needs updating and has very little to do for kids. 5 day to Bermuda only gives you 24 hours there even though itinerary is misleading by showing two days there. Bathrooms are tiny and stink. The staff and crew were great (although the captains announcements are pointless because his accent is so thick you can’t understand what he’s saying). Internet service was sporadic at best. Then I was told by customer service agent it was my Apple phone and not their WiFi. Drink package is a joke. Only 3 soda machines onboard and 90% of the time they were either out of ice, soda or both. This would be fine if advertised as a discount ship, but to consider this part of the RC should be embarrassing for them. Read Less
Sail Date May 2018
We chose this cruise because it left from Baltimore, which my wife and I had not seen before. It also was easily accessible by plane (not overseas, etc). We also liked the ports, in particular, Charleston, Miami, and Port Canaveral, where ... Read More
We chose this cruise because it left from Baltimore, which my wife and I had not seen before. It also was easily accessible by plane (not overseas, etc). We also liked the ports, in particular, Charleston, Miami, and Port Canaveral, where we went to Cocoa Beach. Unfortunately, there were some major drawbacks. First, Royal Caribbean International (RCI) has apparently done away with purchasing minutes for the internet, or day-by-day access to internet. Instead, one must pay 15.99 minimum for access for one device for the ENTIRE cruise. This comes out to abut $150. I think one can cancel the balance before the end of the cruise, but that is little consolatioin. It is much more affordable to purchase minutes or access as needed. Second, one of our shore excursions was canceled. This was no problem, in itself. It was rough windy seas, and the snorkeling tour was canceled. However, there appeared to be no alternate preparation on behalf of the shore excursion desk. We got up there, along with half a dozen or so others to book another tour, and there was no posting of what tours were available, no brochures of all the excursions (which existed, but were nowhere in sight), so each person took a huge amount of time, talking to the ONE staff person available. We went back to our room and looked at the brochure and decided against an excursion. In additon, there was very little to celebrate the cruising experience. Usually on a cruise, at least one night, there is a "midnight buffet" and often on another night there is a display of a carved ice sculpture, and even some carved vegetables, etc, showing off the chef's and chef's staff's talents. NEITHER of these occurred. Also, there was no celebration or special music on the last night of the cruise. It was fairly quiet and low key. Not bad perhaps, on other nights, but a deafening silence on the last night. All in all, we will not return to RCI in the future. The shore excursions themselves, the food in the Windjammer, the stateroom and stateroom attendant were all great. However, there were too many missing elements, or overpriced elements ($69 for an all access tour around the ship: the kitchen, etc. Cruises often provide this once during a cruise for free or a nominal fee). Read Less
Sail Date April 2018
Food was hard and overcooked, with very small portions being served. The ship deck windows and cabin glasses were dirty. Long lines to get to excursion buses and shuttles taking almost 1 hour in the sun so we all got burned. Took one ... Read More
Food was hard and overcooked, with very small portions being served. The ship deck windows and cabin glasses were dirty. Long lines to get to excursion buses and shuttles taking almost 1 hour in the sun so we all got burned. Took one hour to get through the embarkation process only one half hour after it began! We had our photo taken as we entered the ship on day one. We saw the photo on their display board a few nites later. When we went to buy a few days later, it was gone. Tried to get another printed and were told they could not find the photo in their list of photos taken that day. We also looked at the thumbnail photos and could not find it. One of the ports we were to visit was cancelled just weeks before the sailing date and was one which convinced us to sign on. We were not offered any mount of refund at all for the cancellation. Read Less
Sail Date April 2018
My destination was the ship, but the itinerary included Charleston, SC, Port Canaveral, FL, Miami, FL, Nassau, Bahamas, and Coco Cay, Bahamas. Coco Cay got cancelled for safety reasons, as the water was very choppy and they only expected ... Read More
My destination was the ship, but the itinerary included Charleston, SC, Port Canaveral, FL, Miami, FL, Nassau, Bahamas, and Coco Cay, Bahamas. Coco Cay got cancelled for safety reasons, as the water was very choppy and they only expected it to get worse. I completely agreed with the decision to cancel this stop. Charleston, SC is a quaint old city, full of southern charm and southern ideals. Though the ship docked around 730am, nothing opened until 930am. The city was a ghost town. There was a parade at noon, as it was St Patrick's Day. I did not take any excursions at Port Canaveral. The port itself has nothing nearby, so I would have needed to take a cab anywhere I wanted to go. I considered renting a car for the day to go visit a friend, but all of the reviews for the local rental car agencies indicated that this would be a pain, so I stayed on board all day. At Miami, we got off the ship and went to Bayside Market. This is essentially an outdoor shopping mall. There is a park next to the market, but the park was closed due to preparations for a music festival the following weekend. A cab to the market cost just shy of $12 for two people. There is also a free trolley that will take you to the market, and you can also take a different trolley into another part of Miami. The trolleys are confusing to navigate, and we wound up on the wrong trolley for a while. It was fine, though; we had plenty of time and we used the trip to play Pokemon Go. The port at Nassau was very much like every other port in the Caribbean. Overpriced high end stores with an additional markup dominated the area, interspersed with a myriad of kitschy gift shops selling chinese souvenirs that say "Nassau". The straw market was essentially a giant flea market, only all of the vendors were selling the exact same merchandise. Each person, mostly women, sitting at a booth, would say "Hey, beautiful, would you like a souvenir?" "t-shirts half off" "I made this myself". I did buy a carved wooden goat, which I am sure I paid too much for, but goats are hard to find and as far as I am concerned, I paid exactly enough. I also visited the pirate museum, at $13 a person this is an acceptable diversion for half an hour or an hour, depending on your mood and interests. It is kid friendly, so if you have kids the pirate museum is a great educational choice. The best part of Nassau was finding a bottle of Coca Cola made with sugar, not high fructose corn syrup. I wish I could have taken a 6-pack on board with me. Even though I had the refreshment package, it just wasn't the same. As mentioned above, Coco Cay was cancelled. Instead, we got the "luxury" of an additional sea day. By the end of three sea days, everyone seemed frantically ready to get off the ship. The demographic of cruisers on this particular voyage was mostly elderly. Many of the cruisers were in wheelchairs, using walkers, portable oxygen concentrators, power chairs, etc. That meant that there weren't as many available activities that were "active" as there might be on a different sailing where the average age was less than 65. There were a few middle aged and younger folks, but I'd say that age group was less than 10% of the ship. Many of the crew members were very nice. Endro, our cabin attendant, was very kind and compassionate. My traveling companion was sick the entire time - at first it was from her chronic pain, but then she developed a respiratory illness. She slept most of the day, only leaving the cabin for dinner, essentially self-quarantining. Endro always asked me how she was feeling, and always asked her how she was feeling when she did emerge. Our assistant waiter, Milo, was very charming. From Montenegro, he always had a big smile for us. He called us "my ladies" and took very careful care of us. Once he figured out what we liked to drink, he always had it ready for us. Our waiter, Alexander, was very kind and jovial. One night when my cruising partner didn't come to dinner because she was not feeling well at all, he got the galley to put together a plate for me to take back to the cabin for her. When he found out I liked the rolls with the pumpkin seeds, he brought a bunch of them out. I asked if we could have a plate with a lid to take them back to our cabin, and he did. I snacked on those rolls for three days. Additionally, I have a shellfish allergy, which I informed the special needs team of far in advance of the cruise, but he wasn't aware of it. Regardless, he made very sure that the galley prepared my meals away from any shellfish exposure. Since my reaction is an airway reaction and is triggered from as minor of an exposure as food cooked on the same grill as shrimp, I very much appreciate this care. We found another assistant waiter in the morning, named Jay, who was VERY kind. When my companion asked for hot cocoa one morning, he didn't know what she meant, even though it's on the menu. He said "I'll try." He came back with this amazing concoction that we believe involved heated milk with a bar of chocolate melted in it. It was so smooth and creamy, that I and another lady at the table also asked for it. The next day we were seated in Jay's section again, and he made us his hot cocoa again. When we told him how much we appreciated it (and showed our appreciation with a tip), he got this big smile and told us to always sit in his section and he'd take care of us. We tried to always be in his section, but even when we weren't, he still made the hot cocoa and brought it over to us. It was very welcome, because what we were given was made from hot cocoa mix and not nearly as good. Jay, Milo, Alexander, and Endro all made the cruise a pleasant experience. They were friendly and attentive, compassionate when we weren't feeling well, jovial when we were, and they all received extra tips from us. We prepaid our tips when I booked the cruise, but those four men went above and beyond to meet and exceed our expectations. Since I had purchased the refreshment package, I tried a few times to get a drink from the various bars, but I basically got blown off every time. I don't drink alcohol, because of certain medications I'm on, but that doesn't mean I wouldn't have been tipping for a non-alcoholic drink. Sure, I'm overweight, and was wearing cargo shorts and a printed t-shirt, rather than some fancy clothes with lots of makeup and jewelry, but I was on vacation, and I dressed for comfort, not to impress. I actually tip very well, and I make very good money, but sadly, they didn't get to benefit from that because they did not want to serve me a drink. The R Bar in the Centrum was the worst. I was actually told that they don't make any drinks that aren't on their very limited menu. Someone gave themself a tip in the Crown Lounge, where I never even visited AT ALL. I did ask Guest Services to remove that tip (something I never thought I would ever do). My reason is that the one time I tried to go to the Crown Lounge it was closed for some private event, and I had to leave, so I figure it's just not open to regular cruisers who aren't Diamond or above. I just wanted a nice quiet place to sit with my laptop and read. I did not get anything to drink up there, and never showed my SeaPass to anyone there, and thus I never received service from the Crown Lounge. I suspect the tip came from the Island Fusion drink I had with dinner - but as gratuities are included with the cost of the refreshment package, and I was not presented with a receipt or asked to tip, I felt that simply assigning a tip to herself was unacceptable. I had budgeted several hundred dollars to tip for drinks, but I give those tips in cash, in person, because I want to be certain the person who is actually serving me gets the money. The dining room and stateroom staff benefited from it instead. The staff at the bar up at the pool deck was great. I dropped my cup and broke the lid, and they got me a new one with a smile. Sadly, I did not get the male bartender's name. The cruise activities were a bit lacking. Everything listed as a "seminar" was used as an excuse to try to sell something. One seminar that I attended in the Schooner Bar was impossible to understand, because the music was so loud and the presenter's accent was very heavy. She was very kind, but when we asked her to ask them to turn the music down, she basically told us we had to make the best of it. There were only two of us attending that seminar, and I lost interest about 5 minutes into it, because I had no idea what she was saying. It ultimately turned into an advertisement to come to the spa and have a body composition analysis scan done for $50. (The machine used to do this costs about $50 on amazon.com, by the way.) The final sea day, however, there was a "street fair" in the Centrum. It involved a lot of activities such as puzzles, a giant Connect 4 game against one of the activity members named Orlando, limbo, "Make a bed faster than a cabin attendant" (my favorite), tossing a football into a frame, and various other games. The prizes for playing/participating were "Big Bob Bucks" which entered you into a drawing for some prizes. That fair was amazingly fun, though it didn't last long enough - it was only 45 minutes long. It was the best activity that was held on board the ship, and it simply didn't last long enough, particularly given the number of people who were trying to participate. Two hours would probably be better. I would like to see more activities like that - they were engaging, interesting, and participatory. Orlando also held a paper airplane contest in the Centrum. That was also a lot of fun, though many of the people there were expecting to learn how to make paper airplanes. This is another example of the types of activities I would like to see more of. Things that people can TOUCH and DO. INTERACT. Caroline with her zumba and dance classes was a joy to interact with - she is a ball of positive energy, and extremely friendly. The weird thing with the "fun/interesting" activities like the zumba, the paper airplanes, the street fair, and the other activities like that, is that they were quickly shoved aside so that the people presenting to "sell" could prepare. 15 minutes to set up a projector and whatever else in the centrum prior to their presentation, and the activities before them had to shift to accommodate them. It was very obvious, and very disjointed. I was definitely less than thrilled with Guest Services. I actually needed their help a few times, and they were not very helpful at all on several occasions. The first time I visited them was when my cup broke, and they told me I had to go to the bar to get a new cup, but that it wouldn't be a problem at all. Okay, I can understand that - cups are beverages, beverages are the purview of the bar department, so this was an interaction I would consider positive. The second time I visited guest services was to ask if the windows would be cleaned on the ocean view cabins at any of the stops. Our window was quite salt encrusted from the day we got on the ship and it was very hard to see out. I told the lady that it really wasn't a big deal, but if they happened to be out there with hoses and could hit our window with some fresh water, we'd appreciate it. I was told that the windows are only cleaned at certain ports. It's not really THAT big of a deal, though I paid an extra $400 for the ocean view cabin so I could see the water, and it would have been nice to be able to actually see out. I don't really blame guest services for this one - this is more a ship maintenance issue. The windows on deck four were not cleaned at all the entire cruise. I would have expected them to be cleaned either in Miami or Nassau, given how long we were actually in those ports. The next time I visited guest services, it was because one of my AAA perks had not been delivered to my room. One of my perks for booking the cruise involved a bottle of champagne being in the room when we boarded, but it was not in the room when we arrived. I waited a few days, thinking "oh, they'll bring it tomorrow", but it never came. When I went to guest services, they told me they had no record of this perk, and that I would have to call my travel agent. They did offer to let me have one phone call to call my travel agent, but since we were in port at Miami and not leaving for the next 6 hours, I just used my cell phone. I spent about 40 minutes on the phone with my travel agent as he tried to figure out what was going on, and then he told me he was going to have to call Royal Caribbean to straighten it out. He wound up spending about 40 minutes himself trying to get through and get it straightened out. He called me back and let me know that it should be delivered to my stateroom that evening, or the following evening. On 3/20 a gift card for $50 off a spa service was delivered to my room, to congratulate "my special occasion" (I'm still not sure what that occasion was). Unfortunately, it was set to expire on 3/21, could not be used with any other offer, and even with the $50 off, the cost of any of the services I could or would use was still more than I would pay at my spa at home. I felt like the certificate was sent to try to get out of providing the promised bottle of champagne, but it appeared to just be a thinly disguised attempt to get me to spend more money on the ship. Ultimately, the champagne arrived three nights later, on 3/22, day 7 of the cruise. The evening entertainment was okay. I enjoyed the violin/guitar duo, and the juggler; they were the best performers on the ship. There was a group of four performers (piano, guitar, vocalist and I forget the fourth) that was also pretty good. I only made it through about 4 songs in the broadway Rhythm and Rhyme show before I left. It just wasn't my style; the performers were fine, the dancing was nice. None of it was anything to write home about or rave over, but none of it was terrible, either. And finally, a hilarious story to end the cruise, but unfortunately the worst guest services experience of them all. The final morning, disembarkation day, I woke up at 6am. I did the normal bathroom stuff, and started getting ready. I woke my companion up. I finished packing the last odds and ends into my carry on bag. I went to the closet to get dressed. T-shirt, bra, underwear, socks... umm... where are my pants? They're not behind my coat... uh oh. There are numerous reminders given to guests to keep clothes for disembarkation. NUMEROUS. In the Cruise Compass, for several days prior to the end of the ship. In some of the ship announcements. Online in the various groups, the "what not to do on a cruise" sites, etc. But on Friday night, as I packed everything up for disembarkation on Saturday, I emptied the closet of everything except the clothes for the next day. And I accidentally packed the pants I had set aside. I wound up being THAT person. I had shirt, shoes, socks, underwear... but no pants. I had even packed the dirty pants that I wore on Friday into my companion's suitcase and tossed the suitcases out into the hall, as instructed. It was completely my fault. COMPLETELY. But I was at a loss - what should I do? My t-shirt wasn't long enough to cover my underwear. All our clothes were in our suitcases. (She had all of her clothes, since she had kept her same pants that she wore on Friday.) She went up to guest services to ask for advice. They said they would send someone down to find the bag. She came back to the room. Half an hour later, we had heard no update. She called guest services again and gave them THE SAME INFORMATION again. They said they would send someone down to look for our bag and bring it to our room. Another half an hour went by. We were now at about 1 hour prior to needing to get off the ship. I had had no breakfast. I still had no pants. I called guest services to ask them how they would like me to handle this, since I still have no pants. Should I just come out half naked? They collected the same information about our luggage AGAIN (for the third time) and said that they would send someone down to look, but since it was so close to time to disembark they couldn't promise anything. The situation was reported to guest services at 6:30 am - well before we pulled into the dock, so saying that it was too close to disembarkation time was not really a good answer. Finally, at 815, I called guest services one final time. I was told that my name was not on the list for group 4 luggage. Um... then why did the cabin attendant give us group 4 tags? I informed her at this point not to send anyone down, I was just going to borrow a bedsheet and make a skirt, which I would give to someone at the luggage area to return to the ship. I thanked her for her help and hung up. By this point, I was very frustrated. I understand that it was completely my fault, but mistakes do happen. Please don't tell me you're going to help me and then not actually do anything. Don't tell me that my name isn't on the list for group 4 when the tags I was given were for group 4. Had I known that guest services wasn't going to actually do anything to help, I could have asked my roommate to go get me some breakfast and bring it back to the cabin. But I gathered myself, pulled the sheet off the bed, folded it in half lengthwise, and with the folded edge at the bottom, I created a knee-length, white wrap-around skirt. I tucked up the corners, since they refused to hang nicely, put my winter coat on over the whole outfit, and walked off the ship with my head held high. Only a few people noticed my fancy skirt, and I smiled at them and told them it's okay to laugh. When I went through customs and they asked if I had anything to declare, I considered declaring that "I'm not wearing any pants!" but I decided not to bring attention to myself. When I got down to the luggage area, I found our suitcases, including the duffel bag with Friday's clothes on it, and moved off to the side. I opened the duffel bag, pulled out my jeans, slipped off my shoes, and pulled my jeans on in the luggage claim area. It was really no different than pulling jeans on over top of a swim suit. I then found someone at the entrance to the luggage claim area to give the sheet to and asked her to please return it to the ship for me. She said she'd take care of it for me. I have to admit that I got a huge laugh out of the whole ordeal, and so have about a thousand other people so far who've read about my error. I just felt like this cruise did not live up to my expectations for the quality that Royal Caribbean used to be known for. Guest services was never actually helpful, many of the crew members seemed to be dejected and demoralized, and only the waiters and cabin staff seemed to care. I sailed on Vision of the Seas in November, and I very much found myself missing that ship and crew on this cruise. I will travel on Allure this coming November, and look forward to seeing how the big Oasis class ships differ from the smaller Vision class ships. Read Less
Sail Date March 2018
Previously we had good luck with Royal Caribbean. Will consider other ships in the future. Dining was sub par. Ports were so so. Ship was nothing special. Staff was friendly. Port was easy to get on and get off. Entertainment was ... Read More
Previously we had good luck with Royal Caribbean. Will consider other ships in the future. Dining was sub par. Ports were so so. Ship was nothing special. Staff was friendly. Port was easy to get on and get off. Entertainment was average. To many extra charges for every little thing. Internet, parking, drinks, shore excursions, specialty dining, mandatory gratuities. My thought is that the people who deserve the tips do not receive them. The last two cruises cococay, bahamas was one of our scheduled stops. Both times that stop was canceled due to high seas. They should not sell a port that they can not dock at. Both times paid for a day in the Caribbean but had to spend an additional day on the ship. Would not recommend or book this cruise again. First time, was Anthem of the seas out of New Jersey in January 2018. Tried again in arch 2018, out of Baltimore on Grandeur of the seas. Same result. We will not try again on Royal Caribbean. Read Less
Sail Date March 2018
The grand mother recommended the cruise with Royal Caribbean. The good food was great the staff where friendly the room attendant was great the waiter in the dinning room was great. The bad 2 broken hot tubs, Broken ice cream machine, ... Read More
The grand mother recommended the cruise with Royal Caribbean. The good food was great the staff where friendly the room attendant was great the waiter in the dinning room was great. The bad 2 broken hot tubs, Broken ice cream machine, unwashed windows, and rust abounding on the exterior of the ship. Now the Ugly I dropped my children off at the teen center on the ship for a "in room scavenger hunt" as described in the teen flyer. I come to find out it was a all over the ship scavenger hunt how easy at 10 pm. at night would it be for teen to be abducted and raped and thrown overboard? Brought the issue to guest services it was never addressed!!!!!!! More ugly RC claimed a port of call at coco cay which I hear from others frequently is cancelled so they flat out lied and offered no other port of call. Last of the ugly Shore excursions were great but very short not a good value. Read Less
Sail Date March 2018
We had been on the Grandeur of the Seas long ago but it is not the same at all.The dining room menu lacked variety, and had the same vegetables every night, hard broccoli and hard carrots and baked potatoes. Even when you told the waiter ... Read More
We had been on the Grandeur of the Seas long ago but it is not the same at all.The dining room menu lacked variety, and had the same vegetables every night, hard broccoli and hard carrots and baked potatoes. Even when you told the waiter and he wrote it done “ no broccoli, no carrots, no baked potatoes,” you got it any way. The weather was bad but I’ve been on cruises where the weather has been worse and the ship did not rock as this one did. We were told that one engine did not work but I feel there was also some other problem because the boat rocked constantly and really hard at some point. I feel the ship could not handle the weather. The ship at times vibrated and made sounds like it was falling apart. I really feel this ship should be put out of service. Read Less
Sail Date March 2018
We were glad when the cruise was over. Started out poorly when Royal Caribbean made an unwelcome itinerary change at the last minute which cut Bahamas portion short. It was billed as a Bahamas Cruise but we were only there about 10-12 ... Read More
We were glad when the cruise was over. Started out poorly when Royal Caribbean made an unwelcome itinerary change at the last minute which cut Bahamas portion short. It was billed as a Bahamas Cruise but we were only there about 10-12 hours. Prior to the cruise, telephone support from RC was poor at best. Multiple calls to get general information were difficult and information provided was sometimes vague or inaccurate. Wait staff in the dining room was provided by two friendly and helpful women (Thresa and Dan) . Other staff throughout the ship was somewhat indifferent. We were playing bridge when my wife asked passing attend for a glass of water. He pointed to a table where there was a pitcher of water. When she asked for a glass, he pointed to another work station where there was a rack of glasses. Might have been better if he had simply fetched her a glass of water. Overall, we were disappointed. Read Less
Sail Date February 2018
We did the same cruise last year and liked it so booked again for 2018. However, the ship's overall maintenance is getting worse. We had some rough seas and during that time drawers and doors within our cabin kept opening and ... Read More
We did the same cruise last year and liked it so booked again for 2018. However, the ship's overall maintenance is getting worse. We had some rough seas and during that time drawers and doors within our cabin kept opening and closing on their own. Also, our patio slider would also open and close on its own. Called about getting the lock repaired on our patio door, but was told the entire door needed replaced and could not be done until we returned to Baltimore. We are in cabin #8086 so I hope it is repaired for the next travelers. On a positive side, we had a top notch room attendant, Dominic; and a great head water, Francisco. We will likely not book again on this ship. While it is convenient leaving from Baltimore, not sure if the old ship is worth it. We had a Jr. Suite on the back of the ship which is great. But, the plexiglass is so old it can't be cleared to see thru it properly. We even tried to do it ourselves. Read Less
Sail Date January 2018
The ship is old and not in the very best state of repair. The activities seemed pretty limited. The gym was almost a joke. Departure of the cruise was delayed a couple hours to allow for more time to clean the ship since there had ... Read More
The ship is old and not in the very best state of repair. The activities seemed pretty limited. The gym was almost a joke. Departure of the cruise was delayed a couple hours to allow for more time to clean the ship since there had been an illness outbreak on the previous trip. I think they should have taken a lot longer to clean the ship since both myself and my girlfriend got quite sick on the ship. And I suspect quite a few other people became ill because toward the end of the trip I was seeing far fewer people around and was hearing quite a bit of coughing. Not a cruise for people who don't like boat movement. I enjoyed all of the rolling on waves, but it was pretty much all day, every day. I have been home a couple days and am still feeling heavy rolling feelings, which is not enjoyable like it is on the ship. The weather was pretty terrible the whole time. I know that isn't controllable, but the average temperatures in January and February from Baltimore to South Carolina makes a person wonder how advised it is to be running this route in these months. I blame myself for not having considered this to be as big of a deal as it turned out to be. They cancelled 3 of the 5 stops during my cruise, so I can't speak to the quality of Charleston, Grand Bahama, or Cococay. Baltimore is a crappy city, in my opinion, and I will be happy to never visit there again. Port Canaveral has no business being a stop for anything claiming to be entertainment. If you are super into NASA, sure, go visit, but I don't think this cruise stop gives enough time to someone who wants to specifically go see that. Otherwise Canaveral seems to be a unremarkable central Florida coastal town with little of interest to offer. Nassau Bahama was a pretty typical Caribbean island city from my experience. By which I mean it is a bit more crowded and expensive than I prefer, but the different buildings, culture, ecology, and attitude of the locals makes it a pleasant place to check out. Read Less
Sail Date January 2018
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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