Sail Date: May 2017
This cruise started out a little rocky due to water issues throughout the ship but it quickly turned into very calm seas.(pun intended). We loved everything about this ship from the ease of layout, good food, great entertainment , and ... Read More
This cruise started out a little rocky due to water issues throughout the ship but it quickly turned into very calm seas.(pun intended). We loved everything about this ship from the ease of layout, good food, great entertainment , and excellent service. Our weather was ideal except for one day. We have never stayed on deck three of a ship before and it was great on the Grandeur. It was just a few flights up to all the action that goes on in the centrum and a quick elevator up to deck nine for the pool. We never had any problems finding seats at the pool of bartenders willing to get drinks. Our dining room waiters(Antonio and Denny) along with the maitre D (Dan) were top notch. We can't say enough about our room Steward (Ida) who was prompt, efficient, and made great towel animals every night. Enjoying the cruise was one thing but what really made the cruise fun was seeing the very visible and funny Captain Ante throughout the ship and in port. He was with his family and it melted my heart seeing what a great hands on dad he was. Sailing in and out of Baltimore was a breeze and I will definitely sail on the Grandeur again. Read Less
1 Helpful Vote
Sail Date: May 2017
I am overall extremely happy with my cruise vacation with royal Caribbean. I am extremely happy with my service provided by my stateroom attendant Arya Prasetya. Arya went above and beyond the call of duty. Arya recognized us by name ... Read More
I am overall extremely happy with my cruise vacation with royal Caribbean. I am extremely happy with my service provided by my stateroom attendant Arya Prasetya. Arya went above and beyond the call of duty. Arya recognized us by name by the first evening. Arya always said good morning and was generally interested in our plans for the day. Arya provided his card and advised us we could call him at any time if we had any issues. Arya even cleaned our room more than once in a day! The room was spotless other than the clothing and luggage mess we had made ourselves. Even though we left our belongings all over the place, Arya was still able to make our room look clean! I have not had any other comparable experiences in any travel setting with room attendants including hotels in which I can say were close to my experience with royal Caribbean (last year we had Gloria and she was also great). As far as bar service goes, I received EXCEPTIONAL service from Bipul Arya. As soon as I got to the bar, Bipul recognized me and would say "rob how are you I will be right with you". I knew that if Bipul was at the bar, I would not have to wait long. This was not favoritism on Bipuls part, he was just that good of a bar tender. He was fast, efficient and entertaining. In the time that most bar tenders could make 1 drink, Bipul would have already helped 4 other customers. Bipul also did fun tricks as he was making drinks and would keep everyone at the bar in a great mood. Each morning I would find Bipul and ask him what bars he would be working at that day and when. I would base my bar selections on where he was working as I had bad experiences with other bar tenders. From watching others at the bar I found that not many people tip the bar tenders. I make it a point to tip with every drink. I would like to think that the bar tenders would remember the people who are actually tipping and try to provide them with a little faster service but that was not the case with most tenders. Even if I got crappy service I would still tip, and I spent a LOT of time at the bar (over $300 in tips alone). Most tenders did not care that they were being tipped and seemed to come to expect it. I also did not find it acceptable that on a Bermuda cruise, the bars would not have goslings rum, and most bar tenders did not know how to make a dark and stormy or a rum swizzle. Goslings was not the only thing in short supply. On two separate mornings I was unable to get a Bloody Mary on the deck due to the fact that they did not have Bloody Mary mix. I believe that royal needs to employ someone to restock the bar constantly with essential items such as Bloody Mary mix on the deck bar in the morning where most of your guests are enjoying the weather and drinking. Some of the bar tenders need to be taught the basic drinks, such as a mudslide as they often had to be told by people at the bar what kind of drinks they needed. In my experience at the bar I had 4 bar tenders whom I have NO complaints about and received exceptional service. Obviously Pibul was by far the best of any bar tenders I had experiences with. There was also two bar tenders on the deck, KT (unsure of the rest of his name) and Allan belliso. These two gentlemen knew their drinks and knew to make them fast. They did not delay in helping people and making them happy. I also had great experiences with Jason who works in the casino bar. Jason was off to a rough start with my first order of drinks on the ship. I joked around with Jason that he got the order wrong and he made sure to correct it even though I did not really care, I was going to drink the drink anyway. From that interaction on, Jason remembered me and my usual order and always made a good drink and I did not have to wait long at all. I did not get to experience ALLof the bar tenders and I'm certain they are all great, however, most of my time was spent at the deck bar or the schooner bar. While at the deck bar, some of the bar tenders were very slow moving (I watched one take 7 minutes to make ONE Bloody Mary and nothing else). The good bar tenders were able to multitask and make two three or four drinks at once, but some would make one drink at a time and it was a very slow process when the bar was busy. I was very satisfied with all of the bar tenders as they were walking around taking drink orders so that I would not have to get up from my seat. This is a great service to provide. I was upset that each time I was in the South Pacific, the bar was not open. I remember this bar being open all the time last year, especially during karaoke and the adult game show, but not this year. I am also upset that the bars do not stay open later. My group consisted of several people who work nights and we are up very late. We were unable to find any drinks late at night as the Viking and casino closed too early. I also think that there should be more deck activities later in the evening for those people who are not up at first light. I understand that most of your clientele is over 90, but throw us young people a bone and do a belly flop at 5pm or a sexy man competition at 7pm. Upon arrival to the ship my group was Immediately dissatisfied right offf the bat. The muster drill. Something needs to be changed about this. If the muster drill is supposed to be at 5pm, them give a 5 minute leeway and start at 5:05. There is no reason we should all have to wait 45 minutes just because some idiots think they don't have to attend. I'm not going to stand huddled in a group for 45 minutes while you search an entire ship for 2 people who did not want to attend. If the muster is THAT important then add a stipulation in the contract that if you miss the muster, you're off the ship. Goodbye. Furthermore, is the muster really that important? Nobody learned anything at the muster drill other than the fact that your employees are unorganized and need a megaphone since they cannot yell loud enough. My suggestion, end the muster, I'm sure every other guest that was on that ship will agree, it was ridiculous. Read Less
6 Helpful Votes
Sail Date: May 2017
Embarkation took a long time due to the processing of crew members following the ship being in dry dock. This delayed the ship leaving port by 3 hours but thankfully RCI put in some time in the itinerary in order for us to get to Bermuda ... Read More
Embarkation took a long time due to the processing of crew members following the ship being in dry dock. This delayed the ship leaving port by 3 hours but thankfully RCI put in some time in the itinerary in order for us to get to Bermuda on time. I feel the cruise singers and dancers were also affected by the dry dock time as their shows were opening night performances and it showed (one male dancer even kicked a female dancer in the head - oops!). I loved King's Wharf/Dockyards - it has all you need! Shops, restaurants, historical and social attractions and beach! Advice: don't pay for the excursion to the beach- admission to Snorkel Park Beach is only $5 (versus the $35 RCI will charge you!). We could have stayed longer in Bermuda to explore more of the island, but I know I will be back in the future. Our stateroom attendant was top-notch, and our wait staff appeared to be newer in my time dining, but they were still polite and professional. Thanks to Cruise Critic for the Park Cafe advice - it was my new favorite food spot! The cruise entertainment staff could have used a pick-me-up (not enough energy for the job), but Tonya and the Grandeur orchestra were fantastic. Loved the Veterans Ceremony and Parade of Nations - be sure to bring the camera for those! My family and I (all adults) took a relaxing pace to our cruise and weren't disappointed. Of the 2,053 passengers, only 100 were kids, so folks looking to get away from children should definitely cruise in May! Read Less
Sail Date: May 2017
Of about 14 cruises, this was BY FAR the worst embarkation experience I have ever had. Just shy of 2 hours to park, go thru security (that part was quick), and check in. Horrid line management for dropping off bags and for the check in. ... Read More
Of about 14 cruises, this was BY FAR the worst embarkation experience I have ever had. Just shy of 2 hours to park, go thru security (that part was quick), and check in. Horrid line management for dropping off bags and for the check in. The Gold line took longer than the regular line; the terminal was still packed when we finally boarded at about 3:30. Once on board, the ship was scheduled to depart at 4pm, but due to an unspecified propulsion issue did not depart until 7pm; however, this did not affect the rest of the trip and was not an issue after this initial delay. We were assigned to 8pm dining, when I had requested Freestyle at the time I made my reservation. I was advised to correct this onboard. Guest Services told me they would see what they could do and would get back to me by noon the second day of the cruise. I did not hear anything at all. LUCKILY our waitstaff was so good at 8pm that we were happy staying there; but it would have been nice if Guest Services had kept their word about getting back to me. After this rough start, the rest of the trip was much, much better! Our dining team was terrific as mentioned (Jason and Timoteh). All the food we had was terrific. I liked the soda program with the special cup and the freestyle Coke machines. Was a great deal, and much better than the way it used to be when the only Diet soda at the bar was Diet Coke. The shows we went to were great, too- a couple of stand-up comics and two production shows were quite enjoyable. Our cabin was well-maintained and very clean. I like the new bathrooms! In Bermuda, we took the dusk glass-bottom boat tour. It was at capacity and a bit cramped; however the guy giving the tour was funny and very personable. The only other “problem” I would like to mention occurred at the Solarium adult pool. A couple had their young toddler in the pool; this child was in no way old enough to be toilet trained. I watched the Pool Staffer look at them for a number of minutes, expecting him to ask them to take the baby out of the pool. He did not until I approached him and let him know that the baby was certainly not toilet trained, and that the Solarium is the adults only area. I was surprised that he was not inclined to take action until I asked him to. All in all, this was a great trip, and I recommend the Grandeur and enjoyed her great staff. Read Less
2 Helpful Votes
Sail Date: May 2017
Cruised during kids sale free event. Made it much more affordable. Kids loved cruising for the first time. Ship was not geared to kids directly but they found plenty to keep them busy/entertained. Bermuda was breathtaking. The food was ... Read More
Cruised during kids sale free event. Made it much more affordable. Kids loved cruising for the first time. Ship was not geared to kids directly but they found plenty to keep them busy/entertained. Bermuda was breathtaking. The food was good and had lots of variety at buffet. Not a whole lot of shopping on board to be had. Dolphin experience was worth every penny (and it was a lot of them). Used the stairs a lot as the elevators took a LONG time. Overall was a fun experience. Would love to visit Bermuda in the future. There was a delay embarking but disembarking was very organized and went smoothly. All of the RC employees were pleasant and hard working. Ship was clean. We would choose RC again if we could get the same deal. They did offer tea, juice and water in buffet area. Probably would not have gotten drink packages if I had known this. Read Less
Sail Date: April 2017
We really enjoyed the cruise! Everyone was so helpful and pleasant. The only thing that we didn't like too much is how much the ship rocked. I didn't expect this since I had been on other equal in size ships. That aside, we ... Read More
We really enjoyed the cruise! Everyone was so helpful and pleasant. The only thing that we didn't like too much is how much the ship rocked. I didn't expect this since I had been on other equal in size ships. That aside, we really enjoyed it. I would also recommend the snorkeling in Nassau. This was so much fun and while it took a few minutes to get used to, we really enjoyed it. We also purchased the soda package which was a plus! We used our money's worth for sure! There is also flavored water and sparkling water in the soda machine so it worked out wonderfully!!!! My teen son enjoyed it as well and actually we barely saw him. The only thing I would recommend is adding more stabilizers if possible and a basketball court. I almost purchased the alcohol package... so if you are thinking about doing it... and you are a big drinker - then do it!!! The drinks are pricey and if you decide to get it while on board it is more expensive. I hope this helps! Read Less
Sail Date: April 2017
We chose this cruise because it would visit Charleston SC. Unfortunately, we did not recognize that it was Easter break for many children. We had not been to Charleston or Miami in many years. We loved Charleston when we first ... Read More
We chose this cruise because it would visit Charleston SC. Unfortunately, we did not recognize that it was Easter break for many children. We had not been to Charleston or Miami in many years. We loved Charleston when we first visited there. Charleston is still a lovely place to see and we enjoyed our tour of the city. We stayed aboard the ship in Orlando and had a quiet day. Miami was a bit chaotic both on our tour and in the city. Nassau is Nassau, always the same but that can be good, because we have special places we stop at every time we visit. Nassau is always pretty, the weather is always beautiful for us and it's a lively place with lots of life going on. We missed CoCoCay this time due to winds that prevented tendering everyone over to the island. The Grandeur has great staff, friendly, caring and always ready with a smile. I did see the security staff always present to deal with any incidents anywhere on the ship. If it hadn't been for the noise and chaos of 500 children onboard getting wilder and wilder each day, it would have been a perfect cruise. We still love children, and the Grandeur but will just double check our calendar from now on before booking a cruise. Read Less
Sail Date: April 2017
I chose this cruise because of the port of departure (20 Min from Home) and the ship Grandeur of the Seas. The ship is just the right size and not over crowded. The Staff is very Friendly. The Headliner Shows were excellent. The only ... Read More
I chose this cruise because of the port of departure (20 Min from Home) and the ship Grandeur of the Seas. The ship is just the right size and not over crowded. The Staff is very Friendly. The Headliner Shows were excellent. The only problem I had was that CocoCay lacks a pier and if the sea is rough, tender boats cannot be used. The stop at CocoCay was shipped both times I sailed because of rough seas. The food and service were excellent in the main Dining Room. I spend a lot of time in the casino accumulating points used to get free or discounted cruises. The shore excursions that I have taken were very good but also on the expensive side. I have another cruise scheduled for October to the Northeast states and Canada, a cruise that I did once already 5 years ago. I am an Emerald member and need one point to become a Diamond member. Read Less
Sail Date: April 2017
Overall an excellent cruise. Very disappointed that we were unable to make the Coco Cay port. This was what my family was most looking forward to. The ship did not have much in the way for teens. There was no basketball court which was ... Read More
Overall an excellent cruise. Very disappointed that we were unable to make the Coco Cay port. This was what my family was most looking forward to. The ship did not have much in the way for teens. There was no basketball court which was a huge issue for teenage boys. The fitness center also had very little room for weight lifting and too much room for group classes. The people trying to work out were all huddled around one small bench and free weights while the whole floor area was only being used by one or two people. The staff on board, especially our dining room waiter made up for any other shortcomings. The head waiter we had all week was by far the best we have ever had. The staff were all very friendly and accommodating. The ship needed some updates (the shower curtains needed replaced) and there was definitely some wear and tear on the ship. However, everything felt clean even if a little old. The "Revoiced" entertainment group was fantastic and the comedian and magician were good but there was not much else for entertainment. Overall, it was a good cruise but I will know better next time to ask about specific amenities that my teens might enjoy. Read Less
Sail Date: April 2017
Great service throughout the ship. The whole family had a great time. Great house keeping service. Our room was always clean and ready in no time. Great main dinning room experience. They are friendly and courteous all the time. ... Read More
Great service throughout the ship. The whole family had a great time. Great house keeping service. Our room was always clean and ready in no time. Great main dinning room experience. They are friendly and courteous all the time. Thank you. The only disappointment was that the stop at Coco Cay was cancelled due to the wave. The weather was perfect everyday. However it was a bit windy on the day when we arrived at the Coco Cay. So the captain made a call to skip Coco Cay. We really planned to relax and have fun there. Later we heard that the stop at Coco Cay was cancelled many times previously. Royal Caribbean should figure out another safe way to ensure guests getting off and back on the boat safely at Coco Cay, or provide alternative stop. This trip includes another 3 port of calls, Charleston, Port Caneveal and Miami, which is a little bit too much. Read Less
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 3.5 0.0
Entertainment 3.5 0.0
Public Rooms 3.5 0.0
Fitness Recreation 3.5 0.0
Family 3.5 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.5 0.0
Rates N/A 0.0

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