127 Royal Caribbean Grandeur of the Seas Cruise Reviews

Ship was okay but was disappointed in several things.... No ice carving, no carved watermelons on display, no fruit, cheese carving on the buffet and the evening shows in the theater were not listed as to what the actual show was in the ... Read More
Ship was okay but was disappointed in several things.... No ice carving, no carved watermelons on display, no fruit, cheese carving on the buffet and the evening shows in the theater were not listed as to what the actual show was in the Compass. Had to go to the show in order to see what it actually was on most occasions. Guest services were not very friendly. They didn't seem to have alternative activities in case of bad weather on the ship. We went through a tropical storm and we feel they should have provided other activities to take the place of the ones that were cancelled because of the bad weather. Pool was closed and pool activities were cancelled, was not able to play ping pong or shuffle board, etc. Went on Enchantment of the Seas in 2011 and it was GREAT so considering that this ship was in the same category we expected Grandeur to be just as good in all aspects. We won't be cruising on Grandeur again, sad to say. Read Less
Sail Date September 2015
I can eat anything and I am not picky but the food was ok nothing special. Really the food was not great. I had no choice in the room because it was a family trip. If you are older don't pick a room with a pull out bed. I struggle ... Read More
I can eat anything and I am not picky but the food was ok nothing special. Really the food was not great. I had no choice in the room because it was a family trip. If you are older don't pick a room with a pull out bed. I struggle getting up and down but young kids might like it. It was also damp and nothing dried in the room so bring extra bathing suit. Bermuda was beautiful even if it rain some. It very expensive so bring your own water and snacks. Take the bus and go to horse shoe bay it is very nice. You need to walk down a hill but the van charges 2 buck to take you up or down. They kept putting on the same music and dance the same dance. They had some fun activity but most of the time you just want to drink. You still owe money to the ship because they charge you tip. They try to get you to spend money so estimate another 300-600 bucks if you drink or buy anything like pictures. They did not have the air show as they advertise in the centrum. I was very disappointed. People are territorial about chairs by the pool and everywhere. It was my first time and I realized I do not like it. If I went on a cruise that was extra special maybe I would have done it again but no! They let smoker smoke on one side of the boat but they never follow the rules. It was very smokey. My daughter did not like the food and she ate French fries only. The late snack was a joke the lady who serve it was rude and a jerk. So much for service. In the main dinning room they take forever for the food then rush you out. We had the late dinner time. The food was over cooked and I saw the same deserts day after day. they had some good service like the cabin Stewart did a great job kept the room clean and always gave us new towels day and night. He worked hard. You get what you pay for so do get a nice room. You do spend time in it. Read Less
Sail Date August 2015
Day 1. Arrived at room and beds were not made, no towels. Talked to front desk said that they would get it resolved within the hour--4.5 hours later they did. However, still no soap, shampoo. Unbelievable! Second day, same thing occurred. ... Read More
Day 1. Arrived at room and beds were not made, no towels. Talked to front desk said that they would get it resolved within the hour--4.5 hours later they did. However, still no soap, shampoo. Unbelievable! Second day, same thing occurred. I stopped keeping tabs on this. Finally met cabin steward on the 3rd day. Unacceptable. The ship was booked to capacity, The Ice Cream machine constantly broke down. They had two machines--one working and the other wrapped in shrink wrap. When I asked the Hotel Manager why only one machine was used, I was told that the wrapped machine was a spare--well wouldn't that be a wonderful time to unwrap it and start it up. In addition, the ice machines were constantly out. The casual restaurants were understaffed--always had food dishes/stations in need of refilling. This was my 4th RC cruise--3rd from Baltimore. I have done 8 other cruises since 2011--all were great. Most of my cruises were Disney and they by far were the best--but then that's Disney, the leaders in the hospitality business. ROYAL CARRIBEAN should learn a lesson. I have never had issues on a Disney cruise. The ship needs a renovation way before the scheduled time in 2017. Read Less
Sail Date August 2015
Our family of four - two adults and two children (18 & 15) - took this cruise out of Baltimore to relax and spend time touring the beautiful island of Bermuda. We chose a cruise over flying directly to the island, because after adding ... Read More
Our family of four - two adults and two children (18 & 15) - took this cruise out of Baltimore to relax and spend time touring the beautiful island of Bermuda. We chose a cruise over flying directly to the island, because after adding up the cost of airfare, hotel, food, etc. the cruise just made more sense economically. Unfortunately, the cruise did not live up to our expectations. Embarkation in Baltimore on the first day went very smoothly. Although the port is relatively small, we were able to board the boat in about 20 minutes. The only hitch was that the computer said only three of us were 'Gold' members in the Crown and Anchor Society, even though we had all previously cruised on Royal Caribbean to the Caribbean about four years ago. Guest services kindly fixed this for us after we boarded, but it was an extra hassle that was very unnecessary. Unfortunately, that was only the beginning of the downward spiral. Beyond being horribly seasick for two of the seven days of our cruise, many other things fell well below our expectations. Dining - Probably the only really enjoyable part of the cruise. The food that we had in the Great Gatsby for breakfast, lunch, and dinner was excellent; the food in any other dinning facility - not so much. The Windjammer made everyone feel seasick due to its location at the front of the boat and was always packed with people and poor quality food. The Park Cafe was bland and uninteresting. Room Service was absolutely horrendous, but I'll talk about that in a bit. Service - The staff was very nice, always greeted us with smiles and conversation. Our server and assistant server probably made the cruise for us. They always made excellent recommendations and learned both our names and our usual orders. Our room attendant was also very nice, making us wonderful towel animals. Our server even went above and beyond and warned us of rough seas on day 6, so we could take our medicine in advance, even when the Cruise Director said otherwise. Spa - We did not use the spa services other than the Ladies Changing Room. Unfortunately the Steam Room in the Ladies Room was broken and the staff seemed to have no intention of fixing it. Solarium (the adult-only pool) - Rarely ever crowded and very nice, except since it was under a glass roof, it always felt like 90+ degrees. When it rained, the glass roof leaked horribly, soaking everyone and everything underneath. The showers in this area were also pathetic, offering only a few drips of water from the shower head. Outdoor Pool - Always ridiculously crowded. Very hard even find a place to sit down. The ping-pong tables and shuffle boards on the pool deck offered some extra fun activities, but were also almost always in use (especially since they decided to repaint one of the two shuffleboards in the middle of the trip) and the movies that were shown on the pool deck were very nice (if you could find a seat). The top deck of the pool offered extra seating, but whenever the ship was in motion, the winds were so strong that the top deck was almost always closed. There was a free ice cream machine, but it was out of service nearly 90% of the time. When the machine did work, it was usually only one of the flavors and it came out as more of a milkshake then frozen ice cream. The free drink (ice, water, lemonade, ice tea, etc.) machine also always seemed to have some sort of issue. I think about halfway through the cruise, we must have started running low on ice, because every ice machine on the ship was out of service. Our 15 year old had to go to the Pool Bar just to get a glass of ice water. Cabin - The cabin was pretty much as expected (mostly equivalent to our previous cruise). However, our toilet would randomly refuse to flush. We often had to wait 5-10 minutes for it to flush, sometimes taking as long as 30 minutes (something we didn't experience on our other cruise). This wasn't really a huge problem, until one of us starting vomiting from seasickness. On day 2, three of us experienced horrible sea sickness, leaving us stuck in bed for about 10 hours straight. The location of our cabins only exacerbated our problems. We were located at almost the very front of the ship. Entertainment - Overall, this was okay. Two of the comedians were funny, while two left a bit to be desired. The Love and Marriage Game Show was very funny. The Royal Caribbean Orchestra was very good, but the singers and dancers were absolutely horrendous, butchering some of my favorite songs. The one areal show that we saw was full of mistakes, with one of the acrobats even leaving the Centrum mid-performance. However, the worst part about the entertainment was the Cruise Director. On the first day of the cruise, we were promised a comedian. Well, he comes out with about a 10-minute series of absolutely horrendous jokes. I honestly thought that something had happened to the comedian and he stepped in as the last minute replacement. He was annoying and thought he was absolutely hysterical. He also continuously reassured us that the boat was not going through rough seas, while Royal Caribbean continuously put out doggy bags for seasick passengers (make up your mind RC!). Activities - The activities were okay. Often there wasn't more than one good activity per hour leaving everyone crammed in one tiny space. The Quest Game Show, the only major activity for the 6th night, had probably 300+ people packed into the tiny South Pacific Lounge, because there were no other activities going on anywhere else on the ship. This seemed like it was supposed to be the big highlight activity of the trip, but really only about 32 of the 300 people there get to play, while the rest of us watch. We only attended due to the lack of other activities at that time. Trivia - one of our favorite activities - was also very poorly spread out on this cruise. Each day had 1 or 2 trivias (some of which occurred while many people were out on Bermuda), then suddenly had 7 games of trivia on the last day of sailing. Trivia was also held in a very poor location, the Schooner Bar. The Schooner Bar is a very nice piano bar that also doubles as a HALLWAY to the South Pacific Lounge. It was very hard to enjoy trivia as loud people walked directly through the middle of the game. Public Rooms - Really didn't have much of a problem with these, except that the air freshener used in the public restrooms always made me want to gag. It was awful. The staff were also continuously cleaning all door handle and railings to prevent disease, but it left those surfaces feeling very grimy and gross when touched. Children's Activities - We didn't have much experience here. Our 15 year old went to the Teen Club (Fantaseas?) one time, didn't like it, and didn't go back. The room was very small, the arcade was pathetic, and the Teen Staff didn't stick to the Teen Activities schedule. Bermuda - By far the best part of the cruise. It's a gorgeous island, that we wished we had flown to. Thankfully, for the three days that we were docked, none of us experience seasickness. On the first day you arrive at 3 PM on a Sunday, which makes it very hard to do anything since the bus and ferry stop running around 6 PM. Otherwise, our experience in Bermuda was fabulous. Room Service - The absolute WORST part about this cruise. As I previously mentioned, three of us got horribly seasick on the 2nd day. After not eating for about 8 hrs. two of us decided to try order two simple salads and a ginger ale from room service, since I could not make it to any other eating facility. This would not be any easy task. I dialed the number and listened to their automated hold tone for 20+ minutes. I figured there would be a wait, since the seas were so rocky and everyone else probably had the same idea that I had, but 20 minutes seemed kind of ridiculous to me. I went over to try our other cabins phone and reached an actual room service person after about 2 minutes. The lady asked me for my room number, then immediately put me BACK ON HOLD! After waiting 10 more minutes on "Hold" - the sound of pots clanging and people talking in the background - I decided to give up and return to my cabin. Almost immediately after I returned to my cabin, the lady from room service called me and finally took my order. I was told it would be 45-50 minutes before I would receive my ginger ale and two salads, after I had already spent close to 40 minutes just trying to order. When our food finally did come, there was one thing of caesar dressing for two salads and my ginger was replaced by a glass of water, yet we were still charged for a ginger ale. Guest services did fix the charge, but I was out the glass of ginger ale that I was hoping would help my seasickness. Unfortunately, we did not learn from our poor experience, and made the mistake of ordering room service for breakfast the next morning. The room has little papers where you can write-in breakfast orders and hang them on your door, so we figured "how could they mess this up?" Don't worry, they found a way. All I wanted for breakfast was a small pastry and fruit yogurt with granola; however, my order showed up with only a small box of granola and a few pastries. The rest of the breakfast items weren't any better. The scrambled eggs were tasteless and the toast was hard as a rock. Obviously, Royal Caribbean didn't want anyone ordering Room Service. Disembarkation - Went very smoothly and quickly. We chose to take our luggage off ourselves and we were on our way in under 20 minutes, which is good because I couldn't take another minute of being seasick. Overall, I did not have a very enjoyable time on this cruise and will probably not be taking another one anytime soon. It's not entirely Royal Caribbean's fault that I spent two days in bed due to seasickness, but the things that they were in control of left me very unsatisfied. In the future, we will be flying directly to Bermuda and staying in a nice hotel. Read Less
Sail Date July 2015
We are a family of three - my wife (49) and I (50) and our 13 year old son. My wife and I had cruised five other times prior to this cruise. RCI back in the late 90's, Celebrity in early 2000s', Carnival twice in the ... Read More
We are a family of three - my wife (49) and I (50) and our 13 year old son. My wife and I had cruised five other times prior to this cruise. RCI back in the late 90's, Celebrity in early 2000s', Carnival twice in the 2000's and to Bermuda last year aboard the Celebrity Summitt. We love Bermuda and decided to cruise there again but wanted to port out of Baltimore for convenience. RCI was the only option. We do not attend any shows, parties, seminars, lectures, etc. while on ship and do no take excursions so we can not comment on them. Aboard the Grandeur of the Seas, we had a large inside cabin (cabin 8033). Two twins were combined for my wife and I. My son was given a very cool, space efficient twin bunk that was above our bed to the right. There is another bunk stowed to the left if needed. These bunks are similar to train cabin car bunks that I have seen on TV and are much nicer than the fold out chair/bed that my son used on the Celebrity Summit last year. Obviously, the bunks make getting into and out of bed harder especially since we had to stow our suitcases along the sides of our bed. All beds were uncomfortable. Like other reviewers have stated, the mattresses need to be replaced. The shower was too small so that the dirty shower curtain was frequently touching me. The soap they supply always seems to be thin enough to fall through the soap holder slats onto the shower floor requiring me to exit the shower to pick it up. The shampoo dispenser is easily knocked off the wall and falls apart once it hits the floor. Our room's A/C never got cool enough and was thankfully supplemented with a fan by our cabin attendant. We were still hot every night. The A/C was checked by maintenance and was purported to be working fine but couldn't cool to 75 degrees with the three of us inside the cabin. The food served in the main dining room was average at best when compared to mid-priced restaurant quality food. Its fancy selection and presentation is much better than the taste or quality. Some of the appetizers are pretty good but the entrees in general are average. The NY strip steaks, when cooked medium, are loaded with gristle and are tough. A sirloin from Outback Steak House is far better than a NY strip served in the Great Gatsby Dining Room. The salads, seafood, rack of lamb, chicken marsala, etc. are boring. In fact, I could not taste any of the marsala wine or its ingredients in the chicken marsala. It is clear that the cooks do not season the food much to avoid upsetting the bland food eaters, but unseasoned food leads to flavorless food. We assume if you are ordering things like chicken marsala, you expect it to taste like chicken marsala not like bland chicken with goop sauce. If you enjoy the food at Red Lobster, Olive Garden you'll be disappointed with the taste of most of the entrees from the Great Gatsby. The food served at Wind Jammer Buffet, save for breakfast (although the scrambled eggs were bad), was well below mid-priced restaurant quality food. The fried chicken, fish, pasta, etc. was bad. The mashed potatoes tasted like instant and were bad. Even the hamburgers were bad. Cut fruit (watermelon, melon, pineapple and cantaloupe) was rarely if ever ripe. Again, the presentation of the food was much better than the taste or quality. There is plenty variety and all of the main dining room items seemed to be present in the Wind Jammer buffet but for some reason, the items served in the main dining room were notably better. Maybe because the food was fresher but we witnessed plenty of new dishes being dispensed so we are not sure what the cause is. If you enjoy eating at KFC, Wendy's, McDonalds, you will be disappointed at the Wind Jammer. If you enjoy the Golden Corral Buffet, you'll be fine. The food served at Park Cafe was ok. The chili isn't chili. It is a mound of ground mystery meat. The cheese for the nachos isn't cheesy. The pizza is absolutely flavorless. The sandwiches are good but very bready and the quesadillas are ok. All in all, RCI's food is about presentation and quantity vs. quality. In general, we found the food served outside of the main dining room to be below KFC, Taco Bell and McDonald's quality and taste. We do our best to avoid eating at all of the above but would have happily done so if given the choice vs. lunch and dinner at the Wind Jammer Buffet. Also, the coffee ship wide was horrible. Thankfully, there is a Starbucks for the coffee connoisseurs and my wife switched to tea. The teen video arcade machines are designed to steal your money. There is no way these machines ever pay out prizes. Simply impossible to win something. Not very sporting of RCI. In cabin TV programming was looped. We had to watch the same show episodes over and over again during the week. Half the channels were in Spanish. I didn't meet a Spanish speaking guest nor hear one in 7 days. There is no way to view your account balances on your TV. Most of the guest service officers are lousy. They'd rather argue with you than fix a problem. When buying a beverage package, we were forced to pay 18% gratuity for someone handing us an empty cup and placing a sticker on our sail card. We were automatically charged $8.19 gratuity on a $45.50 beverage package. Again, all he did was hand me an empty cup and put a sticker on my card. Gratuity is always optional everywhere else. RCI's method equates to highway robbery. The smoke machine used in Centrum triggered my son's asthma and irritated lots of people's eyes. Avoid the smoke machines. The ship has a very large outdoor TV that can be viewed while in the pool or hot tub. This is really a big perk until you find out that the moronic cruise director is sometimes playing inappropriate movies during the day and evening. Movies like Dirty Dancing that deal with sex, abortion, etc. are not kid friendly and audience appropriate. On several occasions, I saw parents whisk their kids out of the water and back into the ship when they discovered the inappropriateness of what was playing. I witnessed many unsupervised 5-10 year olds watching what I consider to be R rated stuff. They should play R rated movies after 11:00 pm. And frankly, who want to watch 1980's movies while on vacation. Who ever was responsible for the movie line up should be fired. A Nintendo Wii competition is advertised daily. Generally, the Wii is considered kid's gaming console. The competition is held at one of the ship's bars, exactly where you don't want your kids to be. Again, whoever set this up should be fired. The staff at guest services was hit or miss. Some were downright incompetent and or rude, some were extremely nice and helpful. At some point, you will visit them while on board because the ship lacks the technology to view your account from your TV. FYI RCI, Celebrity has had this capability. In summary, the Grandeur of the Seas is a decent size ship; the size we like to travel on as there are rarely lines for anything and you can get into pools even on days at sea. Initially, the interior of the ship appears old and aged. Then you will discover it is not glitzy décor wise. Instead of using bright brass, golds, and eye searing colored carpets, the designers used muted, softer colors. The ship is clean and appears well maintained. Save for the pool, there is not a lot for kids. No bumper cars, water slides, etc. The arcade is an absolute rip off. Cartoon Network, Food Network, TBS, TNT, etc. are all looped episodes more than a year old. The episode you watched Monday will air again Wednesday. CNN appeared to be a live satellite feed. Guests were cordial, pleasant and well mannered unlike those that cruise Carnival. Some of older teens were badly behaved, rude, obnoxious, etc. We feel formal nights should be eliminated and nice shorts should be allowed into the main dining room. We saw many guests not conform to the dress code - kids and men in shorts, flip flops, no ties or jackets on formal nights, etc.. RCI, way past time to get rid of the formal attire requirements. We are on vacation and don't want to dress to eat average food. The cabins are OK. Nothing to rave or really complain about. The shower is small if you are an average size or bigger male. Service was great. All of the staff, save for guest services, are nice, competent, accommodating and hard working. They all smile and say hello. We are not foodies but look forward to eating while cruising. RCI's food as stated above, is generally below average. Our 13 year old son constantly complained about the food. For this reason alone, we will not sail on RCI again. Celebrity has much better food, nicer ship and amenities and costs about the same. Read Less
Sail Date July 2015
There are a few good things to say about this cruise. Leaving from Baltimore was wonderful, everything so organized and easy to get through. I did like the fact that this ship had a separate pool indoors for adults only and there were ... Read More
There are a few good things to say about this cruise. Leaving from Baltimore was wonderful, everything so organized and easy to get through. I did like the fact that this ship had a separate pool indoors for adults only and there were enough chairs around the pool. They were also vigilant about chair "hoggers". The entertainment was good So, that's about it for the good things. We had booked this cruise for our entire family as a 25th anniversary celebration. One of our daughters with her 2 boys & husband had no air conditioning in their cabin. My son-in-law complained for 2 days before they even saw a mechanic come by. Imagine, Bahamas in the summer with air conditioning! The customer service was deplorable. They said there was nothing they could do to move them until after some people left in Fla. So, they gave them another cabin....slept 2 people. So only 2 people could have air conditioning. After a most uncomfortable week they were given $500 to use on another cruise. As if! The outdoor pool is so small we were laughing about it being "people soup". The food in the dining room was pretty good, the buffet was so-so. Plenty of choices but the only thing that was good was the freshly made omelets. Funny, breakfast in the dining room we were cautioned not to order the omelets because they would take at least 20 minutes to get. The excursions were extremely pricey. We wanted to book a cabana which was only available through onboard booking and by the time we got there, they were sold out. The children went to the onboard camp and did not have a good time at all. So funny since friends have been on this ship and loved it! Needless to say, we've booked our next cruise on Norwegian. We've cruised with them before and there are negatives there also but nothing like this!!! Read Less
Sail Date July 2015
We traveled with our two and five year old children on our first family cruise. So excited to visit another country and to leave from Baltimore, close to where we live. The cruise and the ship were so much work for us, the parents, that I ... Read More
We traveled with our two and five year old children on our first family cruise. So excited to visit another country and to leave from Baltimore, close to where we live. The cruise and the ship were so much work for us, the parents, that I would not recommend it at all. My oldest didn't like Adventure Ocean (he's almost 6, so felt like the 3 - 5 year olds were too young for him, and wasn't ready for the 6 - 8 year olds). There was nothing, or maybe one thing, a day that interested the kids. We didn't feel safe putting our 2 year old, who gets up every night to use the bathroom, in the bunk beds, and the 5 year old wouldn't sleep there. (We didn't know that the beds were not recommended for small kids; our travel agent suggested them.) The family movie playing in the afternoons didn't have sound, despite our repeated requests, so that was out. The pools were fun, but much effort. The staff warm and welcoming, and we loved our room steward, but so little entertainment for the kids. The first night in the dining room (Great Gatsby) our waiter couldn't find the kids menu, then it took 30 minutes to get our appetizers, so we just couldn't go back. We all loved the windjammer (buffet) with terrific food, but we took turns getting huge amounts of food on one plate to distribute; too hard to have our small kids navigate the buffet. We also stopped eating inside and always ate outside, b/c it was crowded, and once the kids were done eating they wanted to walk around or look out the window, which were not possible inside the Windjammer. Our kids hated the small shower where we hosed them down; if the nozzle had been lower, they could have 'shot the hose like a firefighter' (which we have done before) and loved it. Contests like the belly flop and the sexiest man provided some entertainment, but the sexiest man wasn't age appropriate for our kids. Line dancing was not small kid friendly so that mean all afternoons without any kid activity. I had done a ton of research (and used a travel agent) but wish I'd known the pool was salt water (every time the kids complained about the stinging on their cuts, but we did use the pool every day). I did bring multiple swimsuits and googles, plus lots of sun screen. I wish I'd known that the beds were not good for small kids. We did the pirate museum in Nassau, which terrified my 5 year old and my 2 year old slept through (waste of time and money -- fun museum, but not good for small kids). The island was fun, but it rained, which meant my 2 year old was miserable, and left her with no activity. We didn't get off the boat in Florida. Read Less
Sail Date May 2015
These mega ships have added rooms but not increased amenities or staff. I have taken several cruises in the past and enjoyed them thoroughly. This is the firs time on one of the mega ships and discovered that there are so many people ... Read More
These mega ships have added rooms but not increased amenities or staff. I have taken several cruises in the past and enjoyed them thoroughly. This is the firs time on one of the mega ships and discovered that there are so many people that much of your vacation time is waiting in line. They draw you in with water slides, climbing wall, zip line and pools but they are so crowded or not working that you either never get to use them or wait in line. It took us 2 hours to get off the ship in Nassau because they had two people handing out wrist bands for the Atlantis excursion. Most restaurants were reserved full all the time and waiting for a drink at times was up to 20 minutes. Private island ferry service to 1.5 hours each way because of the volume of people. When you finally got to the island there were not enough chairs for everyone. Sitting pool side was not possible, once again not enough chairs or space. The children's clubs were great The food was good depending on what you had Entertainment was great Embankment was another long line that took way too long I will not cruise again on a mega ship or maybe on any. Definitely not Norwegian since when we complained their response was "do you understand how many people are on this ship?" Our response back was "do you, and why were you not prepared?" Read Less
Sail Date March 2015
We planned this cruise to celebrate my wife's 40th birthday. We had 3 couples that went with us with three of the people in the group being first time cruisers. We had talked up how much fun we will have and how we are always so ... Read More
We planned this cruise to celebrate my wife's 40th birthday. We had 3 couples that went with us with three of the people in the group being first time cruisers. We had talked up how much fun we will have and how we are always so happy being waited on by the friendly crews on the other cruises we have been on through Royal Caribbean. To celebrate my wife's birthday, 3 of the 4 couples paid for the Unlimited Drink Package, paying $55 per person per day. We planned on having a week long party and taking advantage of the drink packages. First, the embarkation at Baltimore was very nice. They got us through the procedures very promptly and we were on the ship within 45 minutes of arriving at the port. The first thing we did was go to the Viking Crown Lounge to celebrate the trip finally arriving. We should have taken this as a sign of things to come. While the staff there was friendly, we had to wait approximately 10 minutes to get a drink and we had to go to the bar to get one. It didnt seem like that big of a deal so we thought nothing of it and went to the muster drill and then the main dining room for dinner. At the main dining room we started to have more problems. One couple we traveled with are vegan eaters. They told the company that when the cruise was booked and reminded the wait staff in the dining room the first night. However, everything they ordered specifically for their dietary restrictions came out wrong. If they ordered something with no animal products the staff didnt seem to understand it and brought them the wrong items. I do have to say by the 3-4 night they figured it out and the rest of the cruise was ok for them. However, on the first dinner in the dining room, one couple ordered wine and it was never brought to them. I was still reading the wine menu when the waiter came and took it from my hand saying "I can take that for you sir." I hadn't even decided on what to get or placed my order. The problems continued when we went to the Solarium. We were there as nobody in our group has children and we did not feel like hanging around children at the main pool. However, some parents brought their children to the Solarium to play in the pool and nobody from the ship did anything. Also, at the pool bar we still had to wait 10-15 minutes to get one drink. Then they would close the Solarium Bar and we would have to walk 1/2 the length of the ship to the main bar to order a drink. Since it was the only bar open at the time the wait there was even longer. And to top it off not one bartender smiled at the main bar or made us feel welcome. That was a huge change from the other cruises we have been on. After a few days we went to the Customer Service desk to voice our concerns. We were put in contact with the Bar Manager who told us there were some staffing problems and that they were running behind. I don't see how this is our problem but he seemed content with that answer. We told him that there were nights where we would go to bed instead of staying up to relax because we didn't feel like waiting in line all night just to get something to drink. In the bar manager's defense he did refund some of the money we paid for our drink packages which I thought was nice of him. It didnt make up for the fact that it still affected our plans on a celebration cruise. We also enjoy going to the trivia contests on the boat and with the exception of Casey there was not one activities director who seemed like they wanted to be on the cruise. The Solarium bartender, whose name escapes me, really tried his best to make sure everyone was having fun and he was a very nice guy. But when he ran out of certain beers and liquors at different times in the cruise he was between a rock and a hard place. As far as our cabin goes, our cabin attendant Yudi was among the best we have ever had. He was incredibly friendly and looked out for our every wish. He even knew who was travelling in our group and would let us know if they were at the Windjammer, the pool, etc. Speaking of the Windjammer we had a great time there and we had better service from Robert in there than we did in the main dining room. Roberts was very funny, had a lot of great insight into the ports we were visiting and he knew what we liked to drink (fresh squeezed orange juice as opposed to the regular) after only one visit there. He is exactly the type of staff we were expecting on a cruise. The last thing I will mention as a disappointment is the fact that this ship allows people to smoke in the casino. Since it is a small ship and, therefore, a small casino space, the smoke can really get to you in a hurry. Overall we are disappointed in the service on this ship to the point that we may look for another cruise line in the future. The food was as good as any other ship we have sailed on and the cabin attendant was first class. Read Less
Sail Date March 2015
We are not new to cruising, this was our 18th cruise, the second on RCL the first was on the Voyager. Cruising from Baltimore was very convenient. A hotel nearby allowed us to park there for the duration of the cruise and provided ... Read More
We are not new to cruising, this was our 18th cruise, the second on RCL the first was on the Voyager. Cruising from Baltimore was very convenient. A hotel nearby allowed us to park there for the duration of the cruise and provided transportation to and from the pier. The cost of which was 1 night stay. Embarkation was fairly easy albeit a bit crowded. Of course we had to go to the Windjamer café while waiting for the cabins to be accessible. Unfortunately the café was small and over crowded and very uncomfortable. The ship in general showed signs of a lack of preventive maintenance. There were evidence of rust and poor patch jobs in many locations. The safety briefing was held on deck and lengthy many senior cruisers complained about have to stand on deck in the cold. The last few cruises we were on the briefings were held in an indoor muster area with seating. The main pool was netted and drained for a day or two midway thru the cruise while in port, so if you did not get off and wanted to use the pool you were out of luck. The hot tubs were not with out their problems either. Many times the hot tubs were luke warm or just plain chilly. The pool in the solarium showed signs or poor patchwork and the lack proper maintenance. Also in the Solarium was the Park café. They served breakfast and lunch with a limited menu. The café closed between 1130 and 1230, however during this time the coffee urns were removed and the water and ice turned off. We did not attend any of the shows in the palladium but the entertainment in the centrum was very good. we found the crew to be very friendly and the dinning room staff exceptional and worth a little extra. Read Less
Sail Date March 2015
Love to cruise this was to be our 12th. cruise (not all with Royal Caribbean) and we were excited. met a lot of wonderful people and the crew did all they could to make everyone happy on this aging ship. ship had had been updated and ... Read More
Love to cruise this was to be our 12th. cruise (not all with Royal Caribbean) and we were excited. met a lot of wonderful people and the crew did all they could to make everyone happy on this aging ship. ship had had been updated and several noted changes were done in poor taste. Namely the sink in the individual cabins. The new sinks that were installed were what I would call cereal bowl sinks. they were so small that it was impossible to wash your hands properly. wondered how this would work out for the nor virus problem on cruise ships. It was almost impossible to even brush your teeth because so little water came out of the tiny spray. We ate most meals in the dining room and were terribly disappointed in the quality of the food. I would rate the food quality from poor to terrible and tasteless. we had Lobster one night and could not even recognize it as lobster. We are dancers and enjoy dancing every day. One band played very good dance music but the female singer was very non professional and rude when someone would request a song they enjoyed. One real highlight of the cruise was the man that played the violin. He was world class and a pure pleasure to listen to. The nor-virus struck on the sixth night and I was very sick. the sick bay was very responsive and helpful. Medicine was provided free of charge (I think). we were confined to our stateroom for four days. our stateroom attendant was a real saint helping wherever she could. Today 13 days after the cruise I am still not feeling well and have decided no more cruises with Royal Caribbean. Read Less
Sail Date March 2015
Ok, first I'd like to say for those of you who gave this cruise a 4 or 5, it is either your first & you have nothing to compare it with or you need to give your head a shake. This ship is old & tired & it was like a time ... Read More
Ok, first I'd like to say for those of you who gave this cruise a 4 or 5, it is either your first & you have nothing to compare it with or you need to give your head a shake. This ship is old & tired & it was like a time warp going back 20 years. They had some of the same entertainment we saw 15/20 years ago. Rooms were worn, drawer bracket broke off while opening it. sink was cracked, beds were horrible. Food was awful in both the windjammer & main dinner. Coffee tasted like sludge most mornings. We couldn't drink it a few times. Overall appearance of this ship was worn out. Called guest services one day as our toilet wasn't working. Couldn't hear a word she was saying as the music from the Centrum was so loud. Went up to guest services & I had to yell in her ear to hear me over the music. Who designed this ship? My husband got sick 5 days in & I caught the same bug on day 7. Many people were sick the last day. We noticed that in the windjammer that some people were coughing or sneezing into their napkin, then setting it down on the table. The waiters would remove the plates etc. then they took that same napkin used for a sneeze & wiped all the crumbs & bits & pieces off the table, then took a clean damp cloth to finish, therefore they were cross contaminating all the tables. Yuk I could go on & on about things like on the very last day, it rained all day & there was absolutely nothing to do all day. People were just wandering around aimlessly all day, unless you wanted to learn how to do napkin folding, REALLY? In the end, we didn't let all this stuff ruin our vacation. The weather was great, we loved the port of calls & the lesson of the day is, never to go on an old ship again. They kept calling it the BEAUTIFUL Grandeur of the seas which it was anything but beautiful. Try Ugly Duckling Read Less
Sail Date March 2015
First let me explain that I don't care much for all the bells and whistles a ship has to offer. What I do care about is customer service, cleanliness and the overall, general experience. Prior to booking our cruise, I did a lot of ... Read More
First let me explain that I don't care much for all the bells and whistles a ship has to offer. What I do care about is customer service, cleanliness and the overall, general experience. Prior to booking our cruise, I did a lot of research before booking our trip and I decided that we just couldn't beat the price, especially since we could drive to the port and save on the cost of airfare for 4. After sailing with Disney (Dream, Fantasy and the Wonder before she was updated), our expectations were set. We knew we weren't going to get all the extras and little touches we get with Disney. Disney is an empire and they have to maintain that certain standard that's associated with the Disney brand in general (parks, entertainment, cruise line, resorts, the company as a whole, etc). We were fine with that because we assumed we'd get decent customer service. We're not picky people, or the complaining type so we (husband, mother-in-law, 9yr old son and 12yr old daugther) went in with an open mind and were really excited about visiting Key West as we'd never been there before. Here's what I liked: - I liked that she was a small ship and easy to get around. I don't like waiting around for elevators so we use the stairs a lot. - The size of our balcony room (save for the split bath on DCL) was comparable in size and we were pleasantly surprised. - The Centrum is great... there's always something going on there and lots of live music. It's a great place to enjoy a drink before or after dinner and watch whatever is going on. - Coco Cay was great! The water isn't as clean and weed free as Castaway Cay but there were lots of available lounge chairs and shade if you wanted it. - The concept of My Time Dining is great. I like deciding when I want to have dinner from day to day based on what's going on that particular day. We'd make reservations the night before or the day of, and always walked in to a waiting table. - Service wasn't the greatest but our meal at Giovanni's was delicious. With such great food, the underwhelming service was easily forgiven. The filet mignon was excellent, melt in your mouth good. Here's what I didn't like: - The toilet in our cabin and my mother-in-law's cabin, only flushed when they wanted to. No joke, sometimes it would flush 5 minutes after we tried to flush it. One time in particular, it flushed a couple of hours later while we were asleep. At least it did eventually flush I suppose! - For all toilets, unless you positioned the toilet paper right in the center where the water was in the toilet bowl, it wouldn't flush down so you'd often walk into bathroom stalls with used toilet paper stuck to the sides of the bowl... icky. - Many of the staff and crew were just as friendly, pleasant and helpful as what we're used to with DCL however many others were not. If it was a handful here and there, sure that's fine, people have a bad day and I get that but this was more than I had expected. The people at the Park Cafe (the roast beef sandwiches on a bun are AWESOME) seem to be the unhappiest, most annoyed bunch of staff on the ship. Really, I don't think I ever saw any of them crack a smile at anyone and they never exchanged any pleasantries even when we'd comment things like "thank you, that looks delicious!". It was very odd. Really, you're in the customer service industry so smiling and being at least somewhat pleasant most of the time should be expected. - Food availability wasn't the greatest. At Coco Cay, we showed up at 1:15 and all that was left were a handful of hotdogs and broken up pieces of burgers... oh and they ran out of condiments so there was nothing to put on your broken up burger. Again, I'm not expecting the Ritz here but I'd be happy with a full burger and a bit of ketchup. Additionally, the Windjammer closes for 2hrs between lunch and dinner so you have to plan your day around this and either eat before it closes or plan to go - Lack of utensils available at breakfast in the Windjammer. I expect it's going to be busy just before any ship docks at a port since everyone's there to eat before they get off the ship but I also expect that we wouldn't have to wait around so often for utensils. It got to the point where guests were just gathered around the utensil area waiting for them before going to find a table and get their food. - Although I really enjoyed the Centrum and the live music (any kind and genre) offered there, the shows in the theatre were really tacky and just plain outdated... just too many 'old guys' doing the same sort of thing. For example, they had the guy who sang the theme to Happy Days and he basically talked about that and his family for an hour plus. He sang it twice and also did a segment where he did "what if other celebrities sang the theme song instead of me" so he sang it again but impersonating (not very well) Mick Jagger and Ray Charles... sigh. - The RCI ships that have a Centrum area are supposed to have aerialists that perform each sailing but we had none and there was no mention about why we didn't get it on our sailing. I heard other ships didn't have them either so not sure what's going on. There was also an incident I had with an officer when there was a misprint in the daily compass planner regarding an assembly station prior to getting off at Key West. I wasn't upset about the misprint, hey, mistakes happen but I spoke to 5 people including 2 officers about what we were supposed to do and nobody took any ownership. Again, all would have been fine if someone, anyone, would have come out to tell the group of 50 or so of us what to expect rather than having us sit there for an hour wondering and worrying about missing our excursion. So in a nutshell, our expectations going in to this were set much lower than they usually are with Disney and unfortunately they weren't met. There are some great things about the Grandeur but unfortunately, they really seem to be cutting corners and it's either affecting their staff and crew, or they just don't invest enough training and programming for them. Yes, we paid a lot less than what we'd pay for a Disney cruise but I didn't expect such a low level of services... again, it's not at all about the bells and whistles, it comes down to a lack of providing basic services like functioning (non-smelly) toilets, good customer service and eating experiences. Read Less
Sail Date March 2015
This was our first RC cruise, after hearing glowing reviews from so many. After booking, when reading these reviews I tried to take everything with a grain of salt since we all expect different things on vacation. As for background, my ... Read More
This was our first RC cruise, after hearing glowing reviews from so many. After booking, when reading these reviews I tried to take everything with a grain of salt since we all expect different things on vacation. As for background, my husband and I are in our 30s and travel extensively, but by no means luxuriously. We don't expect a lot as far as extravagant amenities. We like clean, comfortable rooms, and good food. Other than that, we're happy to read on the deck for the whole cruise. This is our second cruise, the first being on Princess. For both cruises we had the least expensive interior stateroom. This cruise started out late due to the previous cruise having to be sanitized due to Norovirus. The embarkation was tedious (we came at our assigned time and still stood in line for 3 hours), but we understood, and we were already on vacation! Getting onboard, none of the rooms were ready yet (it was 5:30 pm) so everyone was just lounging. They had us do the muster drill right away, but kept us outside for 40 minutes on the deck. Seemed a little crazy, but whatever it was vacation! For dinner that night we just went to the windjammer so we could crash after. I really don't require much, but oh man the food is bad in there. We walked around the buffet four times before getting something that seemed edible. And it barely was. The hot food was lukewarm at best. The room was insanely small with a large pole in the middle of the room. No way to walk around the bed, just had to crawl up from the end. There were no water bottles, refrigerator, towel animals, or chocolates on pillows. Certainly not necessities, but were a nice touch on our other cruise. The worst part was the last 3 days. They obviously have no control over the weather, but I'm not sure this boat should be in the middle of the Atlantic when there's the possibility of storms. We hit bad weather Tues evening and it lasted over 48 hours. There were 50 mph winds and 30' waves hitting the boat nonstop. The boat constantly felt like it was going to break apart. It really didn't feel safe, and what didn't help was the Captain didn't come on and tell us what was going on or how long to expect it. The intercoms didn't work in the room anyway, but we were waiting for him to come on overhead with some info. Glasses were breaking, doors slamming, and everyone, including staff, was sick. The cruise director actually came on overhead to tell us that guest services had motion sickness tabs. He was more informative than the Captain ever was. The disembarkation was a crazy mess as well. There was no organization or communication between staff. It was all around just a poorly organized ordeal. Read Less
Sail Date February 2015
This was our first time on Royal Caribbean and it will be our last. From the moment we started to the moment we departed their lack of efficiency was evident. It took 21/2 hours just to board the ship. We stood in a long line with hundreds ... Read More
This was our first time on Royal Caribbean and it will be our last. From the moment we started to the moment we departed their lack of efficiency was evident. It took 21/2 hours just to board the ship. We stood in a long line with hundreds of others, many of whom who stood outside in the bitter cold, until complaints caused them to shuffle us inside. The ship was not clean in many of the public places, particularly the dining areas. There seemed to be few people to vacuum the floors and wipe down the spills on the floor. At times, they ran out of flatware for late arriving diners. Around the pool, many of the plastic webbed chairs had broken "slats". The most exasperating process was immigration. We arrived at the designated spot and on time and waited in line for an hour and 45 minutes to be cleared by immigration. If this is done each week, they certainly can develop a better process. The excursions in Key West were overbooked and many were unable to complete them due to overcrowding. There was a dearth of quiet spots to sit in the evening. All entertainment involved loud music and emphasized drinking. Read Less
Sail Date February 2015
Very disappointed with the ship and the staff. We knew when we booked the cruise the ship was old but did not expect to have uncomfortable beds and furniture in our suite that was like sitting on the floor. We had suites that were across ... Read More
Very disappointed with the ship and the staff. We knew when we booked the cruise the ship was old but did not expect to have uncomfortable beds and furniture in our suite that was like sitting on the floor. We had suites that were across the back of the ship and the decks were full of soot every time we pulled into port which made it impossible to use the deck until the cabins were cleaned. Breakfast on the balcony was not possible. Several of the days there were plumbing problems in the suites where the carpet was drenched so they brought in large fans to dry the carpet (did't know if it was sewer or clean water). One day the toilet did not flush, it was corrected. Upon entering the ship I found that the two drinking packages I purchased (the ultimate and select) were now buy one and get the second 1/2 off. The guest services were extremely rude when I asked for the $250.00 refund since I paid a few days earlier online. Since it was a special only if you purchased it on the ship many others were extremely upset. Our friends all got the discount. DON'T PURCHASE YOUR DRINK PACKAGE UNTIL YOU GET ON THE SHIP, and quite frankly I don't think is a good deal especially if you couldn't get a drink when you wanted one. First time every we had to get our own coffee or juice in the Windjammer. (fresh squeezed juice was not available in the Windjammer which is included in the ultimate package) . Many days we had to clear the table to get a seat. Our entire table had the drink package however on most evenings we were not able to get a drink at dinner. We would need to bring a drink from another bar or leave the dining room and go get our own drink. Most bartenders would know who had the drink package and would be sure not to have eye contact with those customers and it seemed we would wait longer than most. I drink Captain Morgan and coke, two of the bars did not have Captain Morgan so I would need to go get a drink at another bar and return to my friends. Our group age was between 50-60, we were younger than most so most of the entertainment (music) was for the older crowd accept the Viking Lounge where the music was so loud (and often rap) you could only stay for a short time. The entertainment, bars were closed by 11:30 except the casino and Viking.   Read Less
Sail Date February 2015
This was my ninth cruise but first on Royal Caribbean. The good items first. Embarkation in Baltimore was smooth and easy to follow. We stayed at the Sleep Inn and left our car there for the duration of the cruise. Nice hotel and the ... Read More
This was my ninth cruise but first on Royal Caribbean. The good items first. Embarkation in Baltimore was smooth and easy to follow. We stayed at the Sleep Inn and left our car there for the duration of the cruise. Nice hotel and the charge for leaving our car (including shuttle to/from port) was less than parking at the terminal. We had forward ocean view (port holes) on deck two. Cabin was clean and met our needs. Our room steward was nice and did a good job of maintaining the room. The ship was impressive considering it was built in the 90's, brightly lit and in a good state of repair. The strength of this ship was the entertainment. The "Grandeur of the Seas Orchestra" was one of the best bands we have heard on a cruise ship. Night after night in the Palladium Theater they put on a great show. The ship's singers and dancers were stronger than other cruise lines and the range of performers (juggler/comedian, singing group, West End singer, and New York comedian) were excellent. It is rare for us to go to every show on a ship and not walk away a little disappointed in at least one. This was the first time I had seen ariel performances from trapeze-like bungee cords on a cruise ship, rather amazing. If your are looking to be entertained during a cruise you will find it on Grandeur. Additionally, the crew insured the NFL playoff games and the College Football National Championship were shown on the movie under the stars screen, in certain bars and on the in-room cable tv. The downfall of this cruise was the food. I have learned to look forward to cruising for the wonderful meals. Food options, presentation and quality were the lowest of any of the cruise lines I have been on (cruised on three other lines before Royal). There were days I dreaded going to the Windjammer Marketplace for breakfast. Greasy, processed and bland described most options. The scrambled egg whites looked like grits and the scrambled eggs had so much standing water in them I thought it was soup. The first three nights in the main dining room, I honestly wished I was home cooking for myself. I have had bad meals on other cruise ships, but they were one offs. On Grandeur the first week I lost weight and considered skipping meals. I rarely use salt and pepper at home, but was constantly trying to add flavor to the main dining room meals. The meals improved towards the end of the cruise but the lack of consistency in preparation and quality was disappointing. The best two meals of the cruise were in the specialty dining rooms, but those came at an extra cost. The sushi in Izumi was excellent and the lunch buffet in Giovanni's Italian restaurant was mouth watering. These two venues provided the quality of meals received on other cruise lines on a daily basis but on Grandeur they cost an additional $20-$30 per meal per person. Drink prices were also noticeably higher than on other recent cruises, no "Happy Hours" and only limited specials on specific drinks. Another weakness of this cruise was the overall staff. On other cruises the room attendants are rarely seen and it is almost as if by magic that the rooms are cleaned. Not so on Grandeur. The passageway outside our cabin constantly had laundry trolleys, cleaning supplies and used food dishes staged. I have never been on a cruise ship where linen bags and trash was left in the passageways for hours on end. The crew seemed exhausted and dis-interested in the guests. On other ships almost every member of staff cordially greets you, on Grandeur our room steward did, but the others seemed like it was a forced effort. Sanitation was another concern. Other cruise lines ensure all passengers use hand sanitizers and do not allow passengers to touch food directly for the first 24 hours. Here people charged right in to the Windjammer and dove in. We did have bouts of sickness on the ship and it was only after people started getting sick that staff directed people to use the "Purel" before entering the dining areas. More distressing, I watched a member of the food service staff walk in, use a public restroom, then walk right out, never cleaning his hands. Another frustrating event was the seating arrangement in the main dining room. We never seemed to sit in the same place twice so the dining stewards changed repeatedly. On other ships a good team of dining stewards make the meal even more enjoyable, unfortunately we had to learn a new pair each night. Getting off the ship was a breeze and well managed, from the time we were told to report to our departure muster area to being through customs, luggage in hand awaiting our shuttle back to our car was less than half an hour. Overall a good break from the grind of work and the Caribbean was beautiful as always, but the item we look forward to, inspired meals and cheerful staff, completely missed the mark. I will say other cruisers seemed to enjoy themselves, but I am not sure what other cruise lines they have experienced. Royal has dropped to the bottom of our list of cruise providers to return to based on the food and service. Read Less
Sail Date January 2015
The good and the bad: I did enjoy the entertainment, especially the Tango show and lessons, the Karaoke, the dance parties, etc. but the dining experience ruined it for me. This was my 4th cruise, but my 1st from Baltimore. I am vegan and ... Read More
The good and the bad: I did enjoy the entertainment, especially the Tango show and lessons, the Karaoke, the dance parties, etc. but the dining experience ruined it for me. This was my 4th cruise, but my 1st from Baltimore. I am vegan and gluten free because I am allergic to dairy and gluten, but I have never had any issue. I usually just alert the staff and they make things I can have. This time I did alert the staff, and spoke with them at length daily, but it was hit or miss and mostly badly miss. Either I got nothing or I was given dishes that I was told were vegan and gluten free and either I realized they were not, or my body told me they were not later. I was sick to my stomach the last two days, from the reaction I have to dairy. To give some examples, the day before thanksgiving I told the staff what I wanted to eat. On Thanksgiving day, the only vegan and gluten free appetizer specially made was given to another guest. When my entrée arrived, I was told they could not make the appetizer I requested (something already on the menu, minus the cream). They should have told me this upfront, as they discussed making it more than 24 hours before. The entrée was fake chicken, which I specifically and repeatedly told them that I could not eat because it contains gluten. I requested the same thing but with tofu and not fake meat. I sent it back. They brought it out again, minus the fake chicken, still no tofu. At this point I decided to quit trying to actually have a thanksgiving dinner, and have dessert instead. But at dessert time, they again said they did not have the dessert I requested, strawberries, although they were present on the menu and other guests’ plates. At no point any day did they ever offer me something else when claiming they didn’t have something. So for thanksgiving dinner I had salad and a banana, and my meal and holiday experience were ruined. For the next day, I again requested tofu and mushrooms. What I got was some cold vegetable sludge with literally two mushrooms and a few tiny cubes of tofu. I asked for more mushrooms and tofu, again they said they had none. For dessert they gave me raw, cold, uncooked, unsweetened canned pumpkin in a dish. Obviously you don’t eat uncooked food from a can, not to mention that it was disgusting. They did give me soup that they said was vegan and gluten free, but I am sure it was not based on how I felt later and that it was indistinguishable from the non vegan version the other guests were eating. The chef did make me things special at times and they were great. I believe the issue was with the wait staff. In order to actually get anything I could eat, I had to wait an hour or more and ask multiple waiters repeatedly. This was embarrassing in front of all of the rest of my party. They would all be done eating and I would still be begging for something. The wait staff also outright lied to me about not having things like cinnamon, strawberries, mushrooms, tofu, etc which magically reappeared later or in other places. I don’t think they bothered to ask for it or speak to the chef half of the time. Other people placed special orders, and they were actually given them, and in a timely manner, so that was not the issue. I don’t think the staff had a clear understanding what vegan or gluten free meant. Part of it is actually that many are not native English speakers, and some come from countries without a large number of vegetarians. I also don’t think they realize that food allergies can make people sick or kill them. They were acting like it’s just an annoyance and not a serious problem. When they tell someone something doesn’t contain dairy and they can eat it, they need to make sure because there are serious problems when it isn’t correct. When I finally complained to guest services, I was told I should have came to them sooner. I went to waiters, head waiters, chefs, etc. Why do I have to spent the time complaining while my party is out dancing? It’s a simple fix, but my feeling was they did not want to do anything. It should have been right from the beginning. The boat was much smaller than the one I went on last year (from NJ), and had a lot less features like no ice skating rink, no minigolf, etc. Our stateroom attendant was great. Guest Services overall was very good. Entertainment was great (music and music theater especially). I was not happy that the ship did not stop in Key West. I was looking forward to Key West the most, as it was the only city I had not been to. Royal Caribbean previously did this, when they canceled stops in Martinique and Guadeloupe on another trip I went on. In that case, at least they replaced the stops with other stops. Here they didn’t and three days on the boat at sea was too much. I live right down the road from the Baltimore terminal but after this experience I wouldn’t want to do it again. At least not with this ship. My advice for people considering purchasing is to go to NY/NJ for a better experience. Read Less
Sail Date November 2014
Sailed out on November 11, 2014 down to Labadee, PR, St. Thomas and St. Maarten for a 10 day cruise. The weather and seas were terrific. Smooth silky waters both ways and great beautiful weather. But that is where things stopped being ... Read More
Sailed out on November 11, 2014 down to Labadee, PR, St. Thomas and St. Maarten for a 10 day cruise. The weather and seas were terrific. Smooth silky waters both ways and great beautiful weather. But that is where things stopped being terrific. The food and service on this cruise was horrendous. I don't blame the crew as they are only doing their jobs and working with what they have. RCL needs to rethink this hip if they are going to keep it in the line up. The food left much to be desired. Strip Steak on the Classic Menu was tough as shoe leather without any taste or flavor. Marinated Chicken Breast, also on the Classic Menu was also disappointing. Most menu selections did not reflect how they read on the menu. An hors d'oeuvre reading "Sun Dried Tomatoes" was served fresh cut tomatos. After 10 evenings of trying to select something with flavor and taste I went with a "safe" selection of Linguini With Pomodorro Sauce. Our wait person and assistant were excellent, just cannot in all honesty say anything positive about the food. The best food on the entire ship as far as what is included in the cruise price is the Park Cafe in the aft where the Solarium Pool is located. Me and my 3 other cruise mates ate there frequently. The Windjammer food wasn't any better than the late Dining selections and almost seemed as if they swapped food from one to the other. I have nothing good to say about the food on this ship/cruise. My food experience on Celebrity was far more superior and I would recommend checking out Celebrity before making a final decision. The service on the Pool Deck was non-existent having to look for someone when wanting to order drinks. It seemed as though this cruise was short staffed, and RCL could care less about the quality of food provided during this cruise. Crew did not seem happy or engaging and only on the night before debarkation were they cordial and ending all conversations with the request to "check all tens on the forthcoming survey via email. We will not cruise with RCL AGAIN. I have spoken with other friends and family members and they also share the same disappointment with RCL's food choices throughout their ships. May be exception with the newer and newest ships. Extremely disappointing. Read Less
Sail Date November 2014
All I can say is that our toilet ran really loud. Called guest services and they took the report about our toilet not flushing after pushing the button 3+ times and it had a delay of 5 minutes to flush. It was the worst!! Then all the ... Read More
All I can say is that our toilet ran really loud. Called guest services and they took the report about our toilet not flushing after pushing the button 3+ times and it had a delay of 5 minutes to flush. It was the worst!! Then all the cabins on our deck starboard side were doing the same things! Public toilets by the casino were not flushing either. Oil or diesel smell down the deck 7 Islands were perfect Service in the MDR was amazing! When we left Baltimore and everyone goes to eat right? Well when we went to the Windjammer.............. NO ROOM!! We had to sit outside in the pool area. The people in wheel chairs were out by the pool It was 40 degrees that day!!   Read Less
Sail Date November 2014
For our family, a trip is about the destination, not about “getting there.” This cruise turned out to be a whole lot of getting and very little “there" on a ship lacking in family-friendly amenities and things to do. We booked ... Read More
For our family, a trip is about the destination, not about “getting there.” This cruise turned out to be a whole lot of getting and very little “there" on a ship lacking in family-friendly amenities and things to do. We booked two cabins on this cruise and really looked forward most to our day at Coco Cay. This was supposed to be our Caribbean beach vacation, and for us it was all about the day on Royal Caribbean’s highly touted private island. While we arrived at Coco Cay on a beautiful, sunny day, the seas were too “high” to operate the tenders. We understand the need to maintain a margin of safety, and that itineraries can be subject to change, but what really surprised us was that Royal Caribbean apparently gave no thought to an alternative port that we could call on as a substitute. Instead, they just turned around and we had to look forward to three MORE long days at sea with three kids to entertain on the Grandeur, which is, compared to the modern fleet, seriously lacking in family-friendly amenities. The other ports of call in this itinerary were inconsequential to us; Port Canaveral, and a few hours in Nassau, which many reviewers say is not worth getting off the ship, and having done so, we can see why. Without Coco Cay, this was basically a cruise to nowhere. Our onboard experience was passable, the staff was very attentive, and the food was good. But there was just too much time on-board on this cruise for a ship this dated and lacking in amenities. The refurbishment of the Grandeur just doesn't conceal its old bones. The children's program was okay but the space is cramped and inadequate. Our teenager wouldn't even bother with the miniscule arcade and teen center. The two small pools (only one for the use of children) were usually too crowded to bother with. The entertainment was nothing to write home about. Although we were pleased with the number and variety of live musicians onboard, the stage performances were amateurish. We would have been willing to give Royal Caribbean another chance--we would love to have the day on Coco Cay that we paid for and looked forward to with great anticipation. But RC would do nothing to make up for this disappointing cruise cut short, so this is likely to be our last cruise, at least with RC. After the bad few years the cruise industry has had, you would think RC would go the extra mile to ensure their customers have a WOW experience, but RC let a lot of people down on this cruise. In hindsight we wish we'd put the money toward a week at Atlantis, on the beach. Read Less
Sail Date August 2014
this is our 2nd cruise with RCI,thinking the first cruise was great. When i called ,the staff told me over the phone that we were lucky as the whole ship was refurbished,and remodeled to the latest. What a joke..the ship was outdated,and ... Read More
this is our 2nd cruise with RCI,thinking the first cruise was great. When i called ,the staff told me over the phone that we were lucky as the whole ship was refurbished,and remodeled to the latest. What a joke..the ship was outdated,and not much to offer. As soon as we boarded the ship, fliers to special dining was handed to us ,n as if it's not enough , there were posters everywhere-the wines, fine dining.  The stateroom was ok, except for the bathroom. had a hard time showering, it's a tight little cubicle, prepare to take a sponge bath ..not much to say with activities, band in the center was too loud, should have relocated elsewhere, as one can hear the music blasting away when one is trying to go to sleep. The food was lousy, cold, and not much variety, seem like RCI is cost cutting.. when i mentioned the remodeling n refurbishing of the ship to the main dining attendant, he gave me a blank look, not knowing how to react, as he has been on that ship for 15 years., The first night my husband ordered steak, thinking that should not pose a problem, yet the steak came out dry, tough like eating a leather shoe. he had it replaced which came out even worse, as the attendant was back in 5 min.. the steak was soo dry like it was cooked in microwave oven. Just horrible, he left the MDR hungry, so went up to Park cafe n had a roast beef sandwich. The menu does not change, unless one wants to shell out more $$ for their special dining, As with the buffet lunch, it was cold, pasta was mushy, not much of variety. no comment on shore excursions since we did them on our past cruises. the disembarkation was something else.. we could not understand the announcement/s on the mic as it was muffled,. on top of that, the lack of announcemet/s ..we were held back in port canaveral,(standing with 90 degree sun ) by immigration as we didnt carry our photo ID. we were treated like aliens, we were escorted finally by immigration just before the ship entrance, but the horrible part was security of RCI would not allow us into the ship even with immigration officers confirming our names in the manifesto.. when we did re-enter, we went straight to complain to the guest relations manager, nothing was done, an offer of a fine dining was offered to blow off the issue. RCI knew they were incompetent n wrong. The ads that were being pushed,(casino,jewelry sales,fine dining,shore excursions etc) when the more important things should have been addressed like posters or tv awareness of what one should carry when disembarking. all that was mentioned was to carry seapass at all times. who would think that one needs a photo id in Florida, which is still US of A.n not a foreign land? The only good part was the staff were all friendly n hard working. With disembarkation, i noticed a lot passengers were so lost , not knowing what procedure to follow. it was chaotic, line was so long , staff was late at their station of disembarkation (scanning of seapass) were glad that we were finally out after standing in line for almost an hour. overall, experience was lousy due to the issue with the photo-ID.. other passengers might be traumatized, as it was scary.. sure know that we freaked out thinking we couldnt get back into the ship, Read Less
Sail Date August 2014
This would be cruise number 12 overall, and the second one on Royal Caribbean. I prefer Carnival and can't wait to step back on a Carnival Funship. We were part of a large group who came from Charleston WV. We also went with this ... Read More
This would be cruise number 12 overall, and the second one on Royal Caribbean. I prefer Carnival and can't wait to step back on a Carnival Funship. We were part of a large group who came from Charleston WV. We also went with this group in 2012 to Alaska on Rhapsody of the Seas, liked Alaska, but no so much Royal, it may be the fact that the ships are older and smaller, that I was left wanting more. We (51 people) traveled by bus from Charleston to Baltimore. This was the first cruise that I did not fly to the embarkation port. Ship was easy to navigate and get from deck to deck. Not a big fan of sea days so this may have been the wrong cruise to choose. One of the few bright spots on the ship was the activities manager Darryl. He ways always smiling and trying to get people involved in activities. Dining room was extremely slow. First night took 2 1/2 hours from start to finish. Second night was 2 hours. We ate off ship two night in Bermuda and only returned to the dining room the night we left Bermuda. The other night we found Windjammer to be just fine for dinner. The shows were hit or miss, some enjoyed them, I liked the one production show Rhythm and Rhyme, did not care for the comedy the first night or the entertainer and his puppets the second night. The show that featured Tony Tillman was great, a really good entertainer. We booked all of our shore excursions with Royal. The Glass Bottom Boat on the first night was cancelled due to the rough weather we had on the way into Bermuda. Monday we did the Scenic St George's tour. Nice ferry over to St George's then a 2 1/2 hour drive around the area to see the sights. Tuesday we booked the 5 hours Bermuda Island Drive by bus. A little long to be on a city type bus, but a nice way to see the whole island in one day. Service from Guest Relations was non existent. A member of our party was hurt on the Ferry trying to get back to the ship from Hamilton and was taken to the local hospital in an ambulance. We were told to notify the ship and they would handle getting updates and see that she got back to the ship. We told Guest Relations and the lady assured us she would contact the port agent and get us an update. After 2 hours of nothing, we went back to find that she was not there and had to start the conversation over. They did not have the number to the hospital and could not get the port agent on the phone. Finally the Guest Relations Manager, who had been listening the whole time stepped in and called the bridge to try to get information. Finally after a 30 minute conversation with her, she got someone to tell us that she had made it back but was in the ships medical unit being evaluated. Her leg started bleeding when the cab dropped her off at the ship. (Which by the way, the people who operate the ferry paid for the taxi ride back to the ship.) Guest Relations also messed up my Sea Pass on debarkation morning and I could not get off the ship despite showing security the receipt where I closed out my cash account. I had to separate from the group, go back up to the desk, wait in a long line and have my card cleared again. I was one of the last one out and on the bus for the ride home. But I knew they were not going to leave me. Guest relations also failed to act on the report of the toilet in the room only flushing when it wanted to flush. Would be 30 seconds to 30 minutes at times before it would flush. Other than the Sea Pass Issue, Baltimore has a quick customs process. Not ready to step back on board a Royal ship anytime soon. Just not for me. Read Less
Sail Date June 2014
My wife and I have sail many times and this is our second Royal Caribbean cruise. We were really disappointed. The itinerary is what it is being Port Canaveral, Nassau, and their private island, we knew that going in and really didn't ... Read More
My wife and I have sail many times and this is our second Royal Caribbean cruise. We were really disappointed. The itinerary is what it is being Port Canaveral, Nassau, and their private island, we knew that going in and really didn't expect much and that is what we got. Nassau unless you go to Atlantis is not very enjoyable. As for the ship it is well maintained but does not offer much. We had a junior suite on the stern 7th deck. It provided a good view of where we've been but we were disturbed at every port by workers crawling around our balcony cleaning the ship. Our cabin attendant seem disinterested and was the worse we have ever had. Our servers for dinner were the same. The dinners were tasteless and I did not finish one meal; We ended up going to the specialty restaurants which were very good. Breakfast and lunch were enjoyable since we had different servers and the meals acceptable. Royal Caribbean seemed to have cut cost and no longer offered a sandwich station or Berger station. They will not permit bringing aboard water and charge $3 or $5 for their bottle water, getting drinkable water from sink was impossible. Their beer was over $6 a bottle with gratuity. Their mixed drinks ran over $10 unless you wanted a special drink of the day. Overall we were disappointed and will not sail RCL out of Baltimore any longer. I have sailed Carnival mid size and larger ships but haven't sail RCL large ships which probably offer more. Baltimore is a convenient departure port and that why we chose it.   Read Less
Sail Date May 2014
I will start with the ship, The Grandeur is Extremely Dated and has Excessive amounts of wear! The ship needs a complete updating or RETIRED! I would say Retiring it would be best because updating it would not gain you much! The ship has a ... Read More
I will start with the ship, The Grandeur is Extremely Dated and has Excessive amounts of wear! The ship needs a complete updating or RETIRED! I would say Retiring it would be best because updating it would not gain you much! The ship has a crack from side to side on deck 10 and also the supports for the viking lounge are cracked at the welds! The ship dosn't offer much activity wise compared to newer ships, it only has 2 small pools, that wern't very clean, and dosen't have any water slides or tube runs, etc! Second would be the shore excursion desk help (Vas Francis) is slightly rude and knows Nothing about the excursions, he only wants to charge you the extremely high prices and move to the next person in line! Third would be the port shopping guides (Eric+Tara) they are SO full of themselves it isn't even funny! They are constantly bragging about the jewelry they have and want you to drool over it, During the talk over half of the people got up and left because they were sick of it! The room attendants were Very nice and did a good job keeping new towels and room clean. The Great Gatsby dining room waiters are very nice and are the Hardest working people on the ship they go out of their way to make sure you are happy!! One thing I hated was the food was NEVER hot, most times it was barely warm! This is in NO WAY the waiters fault but that of the kitchen! The portions are small and if you dont order a few extra "starters" or something you will leave hungry! The food quality at the Windjammer was very poor, Especally for breakfast! Those soggy eggs aren't even fit to eat! Also a few days the selection at lunch was very limited compared to other days! The ship needs more activites/shows since there are so many Full days at sea! On the sea days it is very easy to get bored, they need to have a few more movies or show times throughout the day! Royal Caribbean could improve this Drastically by giving Baltimore the MUCH needed upgrade to a Newer or NEW Ship!! Read Less
Sail Date May 2014
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

Find a Grandeur of the Seas Cruise

Easily compare prices from multiple sites with one click