128 Royal Caribbean Grandeur of the Seas Cruise Reviews

We took this same cruise (slight change in stops) last year and should have stopped while we were ahead. The same boat, same embarkation port, drastically different results. EMBARKATION: We did the Set Sail Pass paperwork online ... Read More
We took this same cruise (slight change in stops) last year and should have stopped while we were ahead. The same boat, same embarkation port, drastically different results. EMBARKATION: We did the Set Sail Pass paperwork online beforehand and we were able to use the special line set aside for the Set Sail holders. There was no one in front of us and the whole check in procedure took about 5 minutes. Definitely a plus! CABIN: From the time we stepped into our room (on deck 2, midship) there was a nasty sewage odor the was everywhere in the cabin, but interestingly, not in the bathroom. We talked to the cabin steward about it and she said she'd look into it. We learned that meant she'd spray deodorizer! For the next 9 days we complained to anyone who would listen (cabin steward, maintenance, pursers desk, guest relations, loyalty ambassador) with absolutely no result! The guest relations staff were rude and didn't seem to really care one way or the other if we had this problem and in fact, they didn't seem surprised to hear it. Our steward continued to try her best to help where she could. The plumbing people blamed it on the air ventilation and the ventilation people blamed it on the plumbing (even though there was no smell in the bathroom). Once home I called headquarters and spoke with yet another rude uncaring person who finally offered a 25% discount on our next RC cruise. I don't find it adequate compensation for having to put up with 9 days of migraine and sleepless nights, but I guess I have to take what I can get. FOOD: The food was okay, though not exceptional. The portions were at least decent and I didn't leave hungry. Our wait staff (Randy and Eli) was the only exceptional part of our trip. They gave us the quality the rest of the ship's staff lacked. Thank God for these guys! PUBLIC SPACE: While most of the spaces are in good repair (though slightly gaudy) the jogging track is worn thin with no cushion left, several badly placed patches, and even more places where the regular deck is visible right through it. The pool deck is okay though the chairs are sandwiched together. The pool deck band was so-so and played the same songs everyday. EXCURSIONS: We were late docking in Grand Bahamas, Key West, and Cozumel and as a result two of our excursions were cut short which annoyed me to no end, but the excursions themselves were very good and the tour guides (who were also annoyed) tried hard to get us our money's worth. OTHER: The onboard entertainment was pretty good. The comedians left a bit to be desired but "El Gaucho" was amazing. The dance troupe was good with tasteful costumes that didn't leave their assets hanging out to embarrass small children! The Kid's Club for the 12-14 group didn't seem to have any supervision other than a group leader, but the kids could come and go as they please... and they did, at all hours. The same groups of adolescent monsters ran in between people, banged on doors, jumped repeatedly into the overcrowded pool, etc all week. It was a nightmare... some parenting would have been nice, but most of their parents were busy making drunken fools of themselves on the pool deck. OVERALL: I couldn't be more disappointed with RC's management on board or on land. The cruise/dining room/cabin staff was excellent but they deserve better upper management. The cruise was miserable each moment we were in our cabin, which was more often since we had our daughter with us. Unfortunately, we already booked another RC cruise (different boat) so hopefully it will be better. Read Less
Sail Date August 2005
This could have been a nice cruise. Overall I would call it good - not great. My only prior experience cruising was Carnival's Glory to Western Caribbean. It was better in many ways. The ship had one major problem. Too many ... Read More
This could have been a nice cruise. Overall I would call it good - not great. My only prior experience cruising was Carnival's Glory to Western Caribbean. It was better in many ways. The ship had one major problem. Too many children and especially too many wild - unsupervised often troublemaking teens and pre-teens. I don't mind the kids. I brought mine (7 and 9) and they enjoyed it. But the kids camp was overcrowded (sometimes a 30 to 1 kid to counselor ratio) so it wasn't as good as it should have been. The kids didn't fit in the kid area. They used the teen club during the day to house the 9-11 year olds. Now - my real gripe. There was a large contingent of rowdy new jersey and maryland teens and preteens being completely unruly. And no one - not parents or Royal Caribbean staff did anything to correct it. How about a teen climbing the smokestack - or 20 teens in a hot tub and swinging from the structure above into the way-to-crowded pool. Running, loud foul language, and late night parties in rooms of teens whose parents were oblivious and who were on another deck. We missed Port Canaveral due to Katrina (Hurricane) so the last three days were at sea. Key West is a nice stop - and Coco Cay is great. Cozumel - The shopping was disappointing, and we didn't stay long. Much better off snorkeling or some other excursion. We didn't because the weather was almost 100 degrees. Freeport - If you don't plan on going to a beach or an excursion, don't get off the boat. Freeport is a dump. The food was pretty good - but not great. My gripe about the food is this: The only other place to eat besides the dining room is the windjammer, which is the buffet. I tried eating there a three or four times and every time the same result: no tables available. I would have to stalk a table as someone was finishing and jump on it before someone else got it. This problem was caused by dirty tables not being cleared fast enough. So if you plan on eating every meal in the dining room, you'll probably be satisfied. Let me be clear about this - the unruly teen problem was not only my perception, but often the topic of conversation around the table at nearly every meal in the dining room. Teens were running down hallways at 3 in the morning knocking on doors and taking the door hanger room service requests for breakfast. (Which resulted in sitting around waiting for a meal that never showed up - and then being too late to eat in the dining room.) With fewer unruly teens on board and not missing a port, this cruise would be a lot more enjoyable. - But I would not give it a high recommendation given my experience. Read Less
Sail Date August 2005
New Orleans is a marvelous port to embark/disembark from. However, Grandeur of the Seas is the poorest excuse for a cruise ship I've ever been on. The dining room service was the ONLY redeemable aspect of this cruise I can find. ... Read More
New Orleans is a marvelous port to embark/disembark from. However, Grandeur of the Seas is the poorest excuse for a cruise ship I've ever been on. The dining room service was the ONLY redeemable aspect of this cruise I can find. Our waiter Bellage and his assistance Gideon were marvelous, as was the head-waiter and our bar service person. The food was well-prepared, if not exactly 5-star. The rest of the ship was what I would have expected if Southwest airlines decided to open up a cruise line. The entire lower half of the ship reeked of sewage, so unfortunately the areas around the stairwells and elevators also constantly smelled. I was lucky enough to have a stateroom on the 7th floor. I can only imagine how the experience was for those poor souls having to sleep in that. Public restrooms were often closed due to problems with plumbing, making lines for the restrooms unbearable. Your best bet was often to head to your own stateroom. At any given time, there would be at least 2 elevators (and often more) that were out of service. I found myself stuck on the elevators numerous times. At night, however, the stairs are not an option because of the gangs of roving, bored teenagers who hang out on the stairwells and make catcalls at the adults walking by. It was like being in a dangerous neighborhood many evenings. Obviously whatever teen entertainment they had fell short of capturing their attention. Our steward was conspicuously absent. I know he existed because we hunted him down the first evening to ask for help with something. After that, we never saw him again, except once: the day they dropped off the tip notices. He was all smiles and handshakes, then. Nothing was ever delivered properly. I received other people's excursion tickets and tip vouchers (you think they would have at least gotten THAT part right, hah!). I would have to go to the purser's desk to get mine, which had obviously been delivered to someone else. At every port of call, there were mistakes in the anticipated dock time, so many excursions had to be cancelled. Ports of call where were supposed to dock, we ended up having to tender, with long, long waits for the tender boats. More cancelled excursions. The windjammer cafe rotated between tolerable and abysmal, yet getting a table there at any time was virtually impossible. Breakfasts there were hideous concoctions of EXTREMELY watery eggs and frightening meat substances, cold toast, and gluey cereals. At lunch-time, it was impossible to navigate the crowds, who were often rude to each other and jostling, cutting, and pushing. I'd never seen such a rude class of passengers on any ship. The food at the Solarium was worse than amusement park food, and largely inedible. However, the Solarium is the one beautiful oasis on this sad ship. If you're looking for a peaceful and lovely hideaway, this is it. Room service was hit or miss. Usually you would be missing something like utensils or part of your order. For a birthday, we pre-ordered champagne and strawberries to be sent to my mother's room. They lost the order. When we called to complain, they sent us the order late with six extra strawberries as an apology. Huh? The staterooms are shabby but functional. Most days at sea the only seat to be found was on our own stateroom deck, so we spent a lot of time there. On-board entertainment was so bad as to be funny. The main band in the South Pacific Lounge made every song they played sound like the exact same tune. The big "shows" at the Palladium were reminiscent of high-school performances. The dj'd music up in the Viking Lounge was often hip-hop music that left the dance floor empty every night. Worst of all was the Schooner Lounge, which featured alternately a sad, sad little piano man and a combo consisting of a woman with a metal washboard on her chest and an old guy playing the accordion. Really, if you were looking for a "night life" on this cruise you had two choices - hang out in the casino or just fall in bed with a good book. Then again, you could always take your chances with the roving teen gangs on the stairwells. Some of the game-style shows were entertaining, while others found the room emptied before it was half over. So many things went wrong during this cruise that the line for the purser's desk was often at least 1/2 hour long. By the time you could make your request, submit your complaint, get replacement excursion tickets because somebody else had been delivered yours, get refunds for cancelled excursions, or ask them to ONCE AGAIN recode your stateroom key because it had stopped working, the worn-out pursers would stare at you with a blank look on their faces. At one point, they ran out of comment cards because so many people were filling them out with complaints. This was the highest-priced cruise I'd ever taken, and the one with the lowest price-performance ratio. I've heard other people say that Royal Caribbean is a higher-class of cruise ship. This being my only RC cruise, I'd have to wonder what people are talking about, unless Grandeur of the Seas is just an abysmal example. This experience makes even Carnival look like an elegant, posh resort in comparison. The ship is obviously so old as to not be attracting the top staff. Many were often quite vocal about how soon their tour ended and how excited they were to be getting on a different ship the next time out. It's sad when even the people who are getting paid to be there can't wait to leave. It was my first and last RCI cruise. Read Less
Sail Date March 2005
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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