87 Royal Caribbean Grandeur of the Seas Cruise Reviews

I am a 35 year old woman with 3 kids and a great husband. We were celebrating our 10 year anniversary without kids and had booked this several numbers in advance. We booked the second best suite - the Owners Suite and paid a chunk of ... Read More
I am a 35 year old woman with 3 kids and a great husband. We were celebrating our 10 year anniversary without kids and had booked this several numbers in advance. We booked the second best suite - the Owners Suite and paid a chunk of change. In short, we were THRILLED as it was something to look forward to. We were VERY disappointed. I will keep the following brief as I don't want to waste anymore of my time thinking about this awful experience. Old Ship - if you want to see rust, broken pieces of things around the room, HORRIBLE carpet and decor, then this ship is for you. It was built in 2006. You've, it was old and smelly. Our room - Best suit equaled a 3 day leak from the ceiling right in front of the bathroom. We were actually told that they would not be able to talk compensation with us until the END of the cruise because there a chance the lead could continue the rest of the cruise. So we dealt with this ISSUE for the entire cruise. Staff - Burnt out. Food - HORRIBLE. No variety. We have cruised before and this was the worst. Both got VERY sick with stomach bug and ended up having to go to medical. Entertainment - Sad. Never ever take a cruise during hurricane season off the Atlantic leaving from the east coast. We left from Baltimore and are still taking medicine because we feel like we are rocking. Lastly - I love old people. BUT the cruise was 75% people OVER 50. I saw more walkers and wheelchairs in the last several days then I had in the last 7 years. Again, I love old people and one day I might be that old fart on a cruise...but you should know what you are getting into. Read Less
Sail Date September 2015
I absolutely agree with every single comment NCBN0902! It was my very first time cruising and it was absolutely horrible. I understand the company had no control over the weather but they did absolutely nothing to assist passengers. My ... Read More
I absolutely agree with every single comment NCBN0902! It was my very first time cruising and it was absolutely horrible. I understand the company had no control over the weather but they did absolutely nothing to assist passengers. My cabin was at the very back of the ship and in order to get dressed to our "formal" dinner, i had to lay on the bed to get dressed because staying up was impossible. I had an unlimited drinking package but the seas made me so nauseous that it wasn't even needed. By the second night, i knew every single song that played on that ship. The entertainment was boring and targeted towards an older audience. Food in the Great Gatsby dining room was the same every night and so was breakfast. Decided to eat at the Italian place onboard on the ship due to arriving at Bermuda so late and nothing else to do, and it took 2.5 hours to get my food. Service was extremely slow. It appears most of the waitressing staff had too many tables to attend and the majority of them were stressed out which decreased the quality of service. The onboard casino was the main passageway to get to the Palladium Theatre and if you are not a smoker, you were out of luck and were introduced to second hand smoke and the same happened on the decks. The acrobatic show was four people dangling from bungee chords-not impressive at all! The time in Bermuda was unfortunately very short due to the ship arriving really late and leaving on time at 1 pm. By the time, I left Bermuda, I was wishing i was in Baltimore once again. it couldn't have come any faster. I absolutely hated every single minute of it and needless to say it will be my last cruise ever. Read Less
Sail Date September 2015
My wife and I are in our mid-40s and decided to take a cruise to Bermuda thinking that it would be a great way to spend a romantic week together while also getting to experience the culture of a foreign country. We were wrong. What we ... Read More
My wife and I are in our mid-40s and decided to take a cruise to Bermuda thinking that it would be a great way to spend a romantic week together while also getting to experience the culture of a foreign country. We were wrong. What we got instead was a "bus trip" aboard a no-tell motel to a shopping mall. The details are as follows: - The overall look of the ship was old and shabby, this was the first thing that I noticed as we ascended the gangway. There was peeling paint, rust, carpeting hanging from the stairs, dirty windows and every door that wasn't glass, be they cabin doors or elevator doors, was dented as if hit randomly and repeatedly with hammers. - When we arrived at our cabin, the first thing that greeted us was the stench of sulphur (like a septic tank) and wet carpet at the entrance to the bathroom. After notifying customer service about this, the room was cleaned, the rug was "dried" with a massive air blower (that blocked the entire walkway) and the shower was recaulked. This entire process took place over the first three days but the smell was gone and the carpet dry. - The toilet randomly just refused to flush. It always eventually did, just not on demand. - The food was mediocre AT BEST. This applied not only to the Windjammer buffet where, being a buffet, you'd expect mediocre food but also to the "fine dining" restaurant where the pretentiousness far exceeded the quality of the food. The "food" at the Park Cafe bordered on inedible and regardless of where it came from, the coffee tasted as if were filtered through a mixture of burnt sofas from a house-fire and ground up railroad ties (I wish that this was exaggerated). - The activities aboard the ship ranged from boring to embarrassing. Some of the highlights were the "World's Sexiest Man" contest, where having any sense of decorum was clearly grounds for disqualification, the belly flop contest, where the runners-up from the previously mentioned contest could put their splendid physiques to good use and, perhaps best of all, the "Fine Art" auction. This was the most offensive of all. Not because it plainly showed that the cruise line thought of their captive guests as pretentious dupes, who believe that actual art is sold on a cruise ship, but because they were apparently at least partially right. - The staff were all very friendly and always smiled, even when a "guest" gave them little reason to do so. - Many of the "guests" simply had no idea how to behave properly in public. Obviously this is not the cruise line's fault but it did have a great impact on the experience overall. - It's almost inconceivable that in 2015, smokers are still allowed to engage in their filthy habit in such close proximity to those of us that choose not to poison ourselves. Yet all of the starboard-side outdoor decks and the entire casino still allow this, as though they are somehow actually separated from the rest of us. Sorry smokers, it's your addiction not mine. Thanks Royal Caribbean for the opportunity to breathe second-hand cigarette smoke. - The entire cruise is a never-ending "up-sell". While eating in one restaurant, people from another badger you to come to theirs. You are ceaselessly encouraged to book your next cruise, starting while still at the dock. Plainly, the free coffee is designed to send you running for the on-board Starbuck's. The spa staff are always "encouraging" you to visit - When it rained, water leaked from everything but the lights. - Our daily one-mile walk on deck 10 doubled as trash pick up. The staff simply didn't do it and we couldn't just ignore it as it would have blown overboard. In hindsight this was rather silly considering the environmental rape that cruise ships inflict upon the oceans with what they dump overboard. - Once we arrived at Bermuda all of the ship's closed, forcing anyone inclined to spend money to do so on the island, at the grossly inflated prices that having a captive audience allows. - Snorkel Park "Beach" I won't get into details about that. You can find out all you need to know on Trip Advisor. I STRONGLY advise that you do so before visiting this physically hazardous dump (it literally is a "reclaimed" dump). Read Less
Sail Date August 2015
We were on the Grandeur the 21th if Feb. for 10 nights, we got the ship in Baltimore. There was a big mess up with our tables, they had my sister and her friend at a table for two, and my husband and me at a table for four, we were ... Read More
We were on the Grandeur the 21th if Feb. for 10 nights, we got the ship in Baltimore. There was a big mess up with our tables, they had my sister and her friend at a table for two, and my husband and me at a table for four, we were supposed to be at a table for ten, after two hours we got that took care of. I have been on 25 cruises with RCI, always were good and no complaints but this cruise was the pits. The WJ was dirty, had the the worst waiter in the dining room, she would forget to take people's orders, always gave everyone the wrong dish, the poor girl did not know what she was doing, if you ordered soup you were lucky to get it, the food was always cold. I seen a waiter wipe his nose on his shirt sleeve, it was disgusting. One of the bands got into it and the woman stormed off stage, we were told she was sick, I seen her get mad and storm off the stage, it was terrible. The ship had rust and dirty windows, I have never been on a cruise like this, it was a waste of money, never again on the Grandeur, the mattress was terrible, they finally replaced it, this is the first time I have ever complained about a cruise, but this ship needs more help and cleaned up, one night I ask for shrimp cocktail, was told no, RCI is cutting their budget. Ordered a grilled cheese, it was a hard piece of bread from room service, this is the truth. Read Less
Sail Date February 2015
It started with what had to be the biggest joke of a port. The staff was rude and the line for check in took 3.5 hours. The ship was very dated and small. There was limited seating around the grand entry area. There was septic leaking ... Read More
It started with what had to be the biggest joke of a port. The staff was rude and the line for check in took 3.5 hours. The ship was very dated and small. There was limited seating around the grand entry area. There was septic leaking in the hallway and several rooms around us had to have their carpet taken out and replaced . Our bed was hard as a rock and the pillows were flat. The shows and entertainment was also very limited and the events got boring fast. The last couple days were the worst. Between the customs check in Key West (it took 2 hours to get off) and the 2 hours and a near stampede that happened when we got back to Baltimore , it was the worse vacation we have ever had. Read Less
Sail Date February 2015
I specifically went thru a Royal Caribbean representative so I was sure I would get what I wanted....lets see-where do I start. I booked a room for 4 and the picture on the web site and the room where not even in the same ball park. So ... Read More
I specifically went thru a Royal Caribbean representative so I was sure I would get what I wanted....lets see-where do I start. I booked a room for 4 and the picture on the web site and the room where not even in the same ball park. So much so I went to the desk before checking in telling them a mistake was made...so sorry, no mistake. No couch-no extra bed, just bunk beds that dropped out of the ceiling so much we couldn't even stand up unless you were out into the room which barely allowed for 2 people to stand. The room was filthy with a broken chair that tilted (the only seat in the entire room). There was a vent that was missing 2 strips and when I looked into it there had to be at least an inch think of dust and dirt as far back as I could see. the shower curtain was broken and never fixed the whole time on board. I made sure there was a teen program geared towards 12-14 year olds as I had my granddaughters with me. There was not-just a 12 to 17. Like Anyone would let 12 and 13 yr olds hang out with 17 year olds? I think Not.There was not enough activities for young people at all....bingo just doesn't cut it.2 of our very expensive excursions were cut short by delays getting off the ship with no compensation offered. It was a very bad experience for my granddaughters who have both said they would never cruise again. Read Less
Sail Date February 2015
We were brought on this cruise by two Diamond Members who paid over $10k for the three cabins we had for this cruise. There were six of us in our party. Left Baltimore on a Saturday and started out OK, by Monday things started getting ... Read More
We were brought on this cruise by two Diamond Members who paid over $10k for the three cabins we had for this cruise. There were six of us in our party. Left Baltimore on a Saturday and started out OK, by Monday things started getting bad, events cancelled, buffet closed, all staff diverted to wiping down and cleaning ship. Staff stopped cleaning cabins after Monday, only changed sheets and towels, we had to clean our own bathrooms. Every surface on the ship was covered in sticky cleaning solution that was never wiped down. Felt like staying in some run-down no-tell-motel. By the end of the week you could not even see reflections in any of the mirrors. Senior staff did not acknowledge that their was an issue until later in the week when things really got bad. Major arial show was cancelled five minutes before showtime even though staff knew hours before that their was an issue. People missed dinner to see the show only to find out that it was cancelled. Replaced by a game show. Cruise staff was non-existant and did nothing to make guests happy. Last excursion day was cancelled and cruise was ended day early. However, ending the cruise a day early meant captain cruised at a very high rate of speed back to Baltimore which made it impossible to enjoy last day at sea. Pools were closed and drained because of choppiness. Hotel staff was rude, and lied to customer about what was going on and all they did to compensate was to give a certificate for a single day on another cruise which had to be used within a year. And $75 per cabin for inconvenience. Even though they did not clean cabins they still charged the $12/day gratuity. The only bright light on the cruise was our dining room wait staff and bar server in the dining room. There was such a lack of service on this ship we ended up having to get our own drinks most of the dine, except for the dining room. Only once did we see a waiter working the pool area. And when one of us would go to the bar to get a round of drinks the bar tender would give you a hard time about getting six drinks at once, for your whole party, even though they had not wait staff. Last night of the cruise I was sitting up in the lobby at around 2 am reading and all of a sudden a cloud of chemical came wafting over me because they were spraying down the elevator area. Never even bothered to check to see if there were people in the centrum lobby. Who knows what was in that spray, I was coughing for weeks afterwards. Would never go back on this ship and would never recommend RCL. Read Less
Sail Date January 2015
Was very disappointed with this Cruise. So many thing went wrong. First of all the Norovirus was on our ship. Many people got sick. We had to eat on wet tables, chairs etc. the staff was constanly wiping down everything with this sticky ... Read More
Was very disappointed with this Cruise. So many thing went wrong. First of all the Norovirus was on our ship. Many people got sick. We had to eat on wet tables, chairs etc. the staff was constanly wiping down everything with this sticky stuff. Our Cabin was not cleaned very well everyday because the staff was to busy washing walls, evelvators the polres on the steps. I was also very disappointed with the food. There was not much variety to choose from. I have been on other cruise s from Royal Caribbean Where the food was excellent. We were lied to about the sickness aboard the ship. They skipped a port and came back a day earlier. What they gave us for all the aggravation s was one free day on another cruise. I would never go on this ship again. Read Less
Sail Date January 2015
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the ... Read More
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the second day. I'm not talking about running out of one item, I'm talking NO DESSERTS at all and was closed half of the time. Second, we bought café mocha on third day of cruise, paid $4.95 each. We took it to our stateroom, I was trying to make a phone call and couldn't get service so I walked out of the stateroom to get better service. Stateroom attendant came in the room and threw the coffees away. there goes $10. out the drain. Second day, went to photo gallery and ordered a copy of a picture they took. $22.95, they told me to go and pick up the picture as it would be ready the next morning. Went the next day 14 TIMES... photo gallery was closed all day. I understand we're on vacation but we do have better things to do with our time than run back and forth to the photo gallery. Wrote a letter to manager of Guest services, he called and said he would call back... NEVER DID. Walked in the main dining room one time, staff were looking at us... we stood there for more than 10 minutes, no one came to see what we wanted, we left... Went to Cococay, they made us get on the small boat to get back to the ship... and we had to wait 35 minutes before the small boat left for the ship. 35 minutes... ridiculous, I guess they didn't want to leave before the boat was full, didn't care if we wanted to do something else with our time than just sit and wait... Went to photo gallery to buy the Cruise in review DVD. Guy told us it wasn't available until the next morning but we had to buy it now to reserve it. I told him about the experience with the picture but he assured us the DVD would be ready at 9 am the next day so we paid for it. Went back the next morning, guy said they're not ready yet they will be here at noon. We go back at 12:30, he said they're not ready yet but will be at 3pm. Went back after 3, he said they were not in yet but would be in by 6pm so we went back at 7pm, he said they're not ready, come back at 9pm. I then went to Guest services to complain, guy there said the DVD would be delivered to our stateroom around 9:30. So we wait. At 10:30 I call them again, they said they would deliver it before midnight. I called again at 1:30 am, they said, it will be delivered during the night, there are only 2 people to do it. Next morning I call again, last day, we are leaving the ship at 7:15am. Guy said it will be in the room before 6... no show of course. I went back to Guest services at 6:30 am... now we have 45 minutes before departure. Girl said, she will personally bring it to me on deck 4 within 10 minutes. Well, I'm not at home, paid for the DVD and never got it. I call it stealing. they took my money but we never got the DVD... The whole cruise was a nightmare, not one day went by without us having a hard time. Staff that answered the phone for room service was rude, told me that I couldn't order if I didn't have a menu, I asked, OK, where can I get one, and he replied... well, I don't know, do you want one of everything... how idiotic... Would have a lot more complaings but tired of writing... That cruise cost me $4,000. and was a nightmare.. Read Less
Sail Date January 2015
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the ... Read More
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the second day. I'm not talking about running out of one item, I'm talking NO DESSERTS at all and was closed half of the time. Second, we bought café mocha on third day of cruise, paid $4.95 each. We took it to our stateroom, I was trying to make a phone call and couldn't get service so I walked out of the stateroom to get better service. Stateroom attendant came in the room and threw the coffees away. there goes $10. out the drain. Second day, went to photo gallery and ordered a copy of a picture they took. $22.95, they told me to go and pick up the picture as it would be ready the next morning. Went the next day 14 TIMES... photo gallery was closed all day. I understand we're on vacation but we do have better things to do with our time than run back and forth to the photo gallery. Wrote a letter to manager of Guest services, he called and said he would call back... NEVER DID. Walked in the main dining room one time, staff were looking at us... we stood there for more than 10 minutes, no one came to see what we wanted, we left... Went to Cococay, they made us get on the small boat to get back to the ship... and we had to wait 35 minutes before the small boat left for the ship. 35 minutes... ridiculous, I guess they didn't want to leave before the boat was full, didn't care if we wanted to do something else with our time than just sit and wait... Went to photo gallery to buy the Cruise in review DVD. Guy told us it wasn't available until the next morning but we had to buy it now to reserve it. I told him about the experience with the picture but he assured us the DVD would be ready at 9 am the next day so we paid for it. Went back the next morning, guy said they're not ready yet they will be here at noon. We go back at 12:30, he said they're not ready yet but will be at 3pm. Went back after 3, he said they were not in yet but would be in by 6pm so we went back at 7pm, he said they're not ready, come back at 9pm. I then went to Guest services to complain, guy there said the DVD would be delivered to our stateroom around 9:30. So we wait. At 10:30 I call them again, they said they would deliver it before midnight. I called again at 1:30 am, they said, it will be delivered during the night, there are only 2 people to do it. Next morning I call again, last day, we are leaving the ship at 7:15am. Guy said it will be in the room before 6... no show of course. I went back to Guest services at 6:30 am... now we have 45 minutes before departure. Girl said, she will personally bring it to me on deck 4 within 10 minutes. Well, I'm not at home, paid for the DVD and never got it. I call it stealing. they took my money but we never got the DVD... The whole cruise was a nightmare, not one day went by without us having a hard time. Staff that answered the phone for room service was rude, told me that I couldn't order if I didn't have a menu, I asked, OK, where can I get one, and he replied... well, I don't know, do you want one of everything... how idiotic... Would have a lot more complaings but tired of writing... That cruise cost me $4,000. and was a nightmare... Read Less
Sail Date January 2015
First of all, the staff is very friendly, and provided great service. Like said earlier comments, I dont know the reasoning behind why the ship was wobbling so badly that made my head spin with headache on the last two days of the cruise, ... Read More
First of all, the staff is very friendly, and provided great service. Like said earlier comments, I dont know the reasoning behind why the ship was wobbling so badly that made my head spin with headache on the last two days of the cruise, and i still felt my head spinning two days later after the cruise. I don't want to hear excuses about weather, or reducing speed to save gas, whatever, bottom line i book a cruise, not a joe blow boat that anyone can steer. If i wanted to be wobbled and shaked i would have book something else. to give you an comparison i was on the carnival pride in Dec 2010 going to the bahamas with my wife. We loved that whole experience, the ship was wobbling like we're in 17th century ship. I saw on one of your channel about the newer freedom of seas has stabilizers. this ship really needed badly, especially if i cant sleep because i was woken up feeling like ship is dipping into the ocean. Second thing I was really annoyed is the allowing of smoking around outside pool deck, it was annoying the moment i walk out of windjammer cafe. i get slam with smoke from people smoking, while i'm holding all the food in my hand, not good, i guess you royal caribbean doesnt care about the people that dont smoke and not afraid of people suiting them for lung cancer due to second hand smoking. I understand everyone has rights on what they can do, if they like smoking so be it, but it needs to be somewhere where, other non smokers are not affected. I dont know about others, but i couldnt get into the pool, because i'm not interested in doing second hand smoking. Also, there are pregnant women on board including my wife. What end up happening is me and my wife walk down to deck 8 across the state to go to park cafe to avoid the smokers. Park cafe is great, but it doesnt have selection of windjammer, not that it has that much variety anyway. I was a chef for a 3 years for a chinese restaurant, the food variety and quality that was display on winjammer, i would give it at best 5 out of 10 for mediocre. My wife and I was bored with selection after day 2. for example, so much food for breakfast, i ate mostly an omelet and green apple, and hash brown, and sausage. everything else look disgusting, scrambled beater eggs looks watery and gross. Sushi rolls was really sour. lunch and dinner, ehh.....i rather cook at home. We decided to enjoy some fresh air on deck 5, guess what more people smoking, and deck 10 was somewhat ok as its completely open, but the wind was very strong and not enjoyable, 4 out of 10 days. I booked a cruise vacation spend 5 days figure out where are the smokers, and where we can enjoy the vacation. We even had to avoid parts of deck 5 as the smokers right outside the casino, sends smoke to the centrum. Dont get me wrong, the entire staff is super awesome, but the ships policy for smokers, inability to keep the ship stable on a cruise, and the food variety and selections are the biggest deterrents for me and my wife booking another royal caribbean trip. For pete sakes you have 700+ crew, and for all the cooking staff you have, i should see more than just 2 things different on the buffet. everything is same old same old starting day 2. surely royal caribbean can have just two or 3 of your cooking staff to think of better variety then 2 or 3 dishes. I use cooking staff, as based on what i seen food quality and variety, they feel like interns to me. None of the dish make me feel like they are even chef quality. Read Less
Sail Date January 2015
On Jan. 24th we began our disappointing 10 day Western Caribbean cruise on the Granduer of the Sea, departing from Baltimore. The waters were a little rough as we rocked and rolled the entire trip. I can't remember any of our ... Read More
On Jan. 24th we began our disappointing 10 day Western Caribbean cruise on the Granduer of the Sea, departing from Baltimore. The waters were a little rough as we rocked and rolled the entire trip. I can't remember any of our Caribbean cruises to be this unstable. On the 4th day of sailing one of our relatives was stricken with the norovirus and was confined to his stateroom. We later found out that there were several other cases that were quarantined . We had to be served everything by the staff. All the tables were washed down with some sticky cleaner and making it impossible to sit anywhere .By the time we got to Jamaica there was over 200 sick and the board of health and CDC came on board. I believe they finally told the Captain to head home early and get the ship sanitized. We did not go to Labadee,Haiti because the Captain announced there was a medical emergency on board and we must head home earlier, I truly believe that this norovirus epidemic should have been recognized earlier by the captain and we should have returned home to address the situation. This has been the 3rd time in a year that this has happened and there was a complete failure by Royal Caribbean to acknowledge the problem. I believe that the money for the cruise was more important that the safety and well being of the passengers. This was my first and last trip on by Royal Caribbean. Read Less
Sail Date January 2015
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the ... Read More
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the second day. I'm not talking about running out of one item, I'm talking NO DESSERTS at all and was closed half of the time. Second, we bought café mocha on third day of cruise, paid $4.95 each. We took it to our stateroom, I was trying to make a phone call and couldn't get service so I walked out of the stateroom to get better service. Stateroom attendant came in the room and threw the coffees away. there goes $10. out the drain. Second day, went to photo gallery and ordered a copy of a picture they took. $22.95, they told me to go and pick up the picture as it would be ready the next morning. Went the next day 14 TIMES... photo gallery was closed all day. I understand we're on vacation but we do have better things to do with our time than run back and forth to the photo gallery. Wrote a letter to manager of Guest services, he called and said he would call back... NEVER DID. Walked in the main dining room one time, staff were looking at us... we stood there for more than 10 minutes, no one came to see what we wanted, we left... Went to Cococay, they made us get on the small boat to get back to the ship... and we had to wait 35 minutes before the small boat left for the ship. 35 minutes... ridiculous, I guess they didn't want to leave before the boat was full, didn't care if we wanted to do something else with our time than just sit and wait... Went to photo gallery to buy the Cruise in review DVD. Guy told us it wasn't available until the next morning but we had to buy it now to reserve it. I told him about the experience with the picture but he assured us the DVD would be ready at 9 am the next day so we paid for it. Went back the next morning, guy said they're not ready yet they will be here at noon. We go back at 12:30, he said they're not ready yet but will be at 3pm. Went back after 3, he said they were not in yet but would be in by 6pm so we went back at 7pm, he said they're not ready, come back at 9pm. I then went to Guest services to complain, guy there said the DVD would be delivered to our stateroom around 9:30. So we wait. At 10:30 I call them again, they said they would deliver it before midnight. I called again at 1:30 am, they said, it will be delivered during the night, there are only 2 people to do it. Next morning I call again, last day, we are leaving the ship at 7:15am. Guy said it will be in the room before 6... no show of course. I went back to Guest services at 6:30 am... now we have 45 minutes before departure. Girl said, she will personally bring it to me on deck 4 within 10 minutes. Well, I'm now at home, it's been over a month and still no DVD. I paid for the DVD and never got it. I call it stealing. they took my money but we never got the DVD... Been saving whole year for this cruise, they took my hard earned money (some of us have to work hard for their money). The whole cruise was a nightmare, not one day went by without us having a hard time. Staff that answered the phone for room service was rude, told me that I couldn't order if I didn't have a menu, I asked, OK, where can I get one, and he replied... well, I don't know, do you want one of everything... how idiotic... That cruise cost me $4,000. and was a nightmare... It's not like I'm asking for charity or even a favor here, just want what is rightfully mine... what I paid for with my hard earned money and they refuse to give it to me. This thing, they sold for 30. US... probably cost them like $1.50. I want it because my son is on it and this cruise was his birthday present for his 35th birthday... just want what is mine, nothing more, nothing less. Another thing, got an email from Customer Service saying that there would be a celebration for my son's birthday... no one even said happy birthday to him... NO ONE... It's pretty obvious to me that they don't want to send me what I have paid for... BEWARE... don't cruise with them, it's hell... no service... they steel your money... make promises that they don't keep, it's like you're worthless to them, they make you feel like you're begging for charity when all you want is what you paid for. Read Less
Sail Date January 2015
We went on a Christmas cruise and the ship is old and the entertainment and onboard activities are only OK. I would never go on this ship again as the food was terrible. I almost "lost it" when I saw Caribbean goat curry a ... Read More
We went on a Christmas cruise and the ship is old and the entertainment and onboard activities are only OK. I would never go on this ship again as the food was terrible. I almost "lost it" when I saw Caribbean goat curry a selection on the buffet. One dinner entree was so cold that the waiter sent it back after he saw that I could not eat it. I threw up all night after one of the steak dinners that had a bit of a funky taste to begin with. I of course did not finish it. The brisket that I ordered one night was all fat. One taste of that and the bite ended up in my napkin. The waiters were very good and the staff cleaning the stateroom was excellent, otherwise I feel that this ship is not up to the standards that I have had on Royal Caribbean in the past. We are Emerald members of the Crown and Anchor Society, so we have sailed many times on this line. The weather was cool so many people went to the Solarium which is dedicated to adults, but it was too cool on the outside pool so everyone crowded in the Solarium and plunked a towel down. The staff did not remove the towels until late in the day so many chaise chairs were tied up with no one using them all day long. I tried to get a seat many times and asked for help, but was met with stares when I asked the staff for assistance in removing towels that were there for hours with no one in them. It was awful. I know it sounds minor, but it meant that I did not get a chair as the people that did "reserve" one were at chapel, changing clothes or somewhere else for hours and that was their chair when they returned. It was simply not fair and Royal Caribbean did nothing to solve the problem, nor did the staff care. My husband had his 80th birthday and the travel agent informed the staff at RCC. It was never acknowledged. We had a great table so the last night I asked them before we disbanded to wish him a happy birthday. Don't get me wrong, it was not about RCC not giving him another dessert. After 8 nights we knew that there was not one that was even pretty or good as we had tasted them and the only one edible was the ice cream. Just was a disappointment as we had gone on this ship for the holidays and his birthday. The line up for Customs and the departure was terrible. They herded you in one room then had you to sit forever and then paraded you around to another area where the lines were not known to anyone and it was utter chaos. I am a migraineur and to not have pain if I drink a cup of coffee several times a day. I do not think that their coffee has caffeine in it as I got a migraine which was not helped by their coffee. They had a Starbucks on board so I bought coffee which solved the problem, but I am pretty sure that they probably serve only decaf in the dining facilities.   Read Less
Sail Date December 2014
It was my first cruise with Royal. It would be my last but they are giving me a sweet heart deal on another cruise on the Caribbean on another ship. We boarded 11/21 in Baltimore. We noticed a lot of kids, about 600 on this cruise. The ... Read More
It was my first cruise with Royal. It would be my last but they are giving me a sweet heart deal on another cruise on the Caribbean on another ship. We boarded 11/21 in Baltimore. We noticed a lot of kids, about 600 on this cruise. The kids were in the adult pools, some young ones in diapers. The staff said nothing Turns out we had a Junior suite which was pricey, suites are also under the pools and Windjammer. So the more you pay the louder the noise. Day and night we listened to chairs and carts rolling over us. If you also want a balcony expect the smell of gear oil. Never did figure that out, actually schooled their HVAC tech on fresh air intakes at 3 am. Then we had a flood. They tried to tell me, while they were sucking water out the cabin beside me, that it was my shower. They figured out real quick I was familiar with the trades. When I asked it if was potable or waste the "plumbers" had a blank stare and left. We also had a dinner at Izumes. I had a problem with raw chicken being cooked on a hot rock surrounded by raw vegetable. My wife had sushi and ended up sick all night. The next day the water was calm outside of Key West and they canceled stop on us, that was the one stop I was excited about. Thanks Giving night at 1 am to 4 am we had no water and the toilets quit working. The seas were rough all 8 days, sick bags were placed around boat, it is small so gets tossed around easy. 50% of this crew has a attitude, which I have never seen on Carnival. I was glad to get off the ship and would not recommend anyone to take this cruise. So I dealt with smells, headaches, burning eyes, flood, food poisoning, noise, toilets not working and rough seas. If the sounds like a good vacation, then this is the ship for you. Oh, and lying crew members. Read Less
Sail Date November 2014
2nd time w/RCI & this was horrible. The balcony suite was small & decorated from the 70's. The bathroom smelled like a septic & was very tiny. Elevators were slow and the toilet lines were blocked several times so toilets ... Read More
2nd time w/RCI & this was horrible. The balcony suite was small & decorated from the 70's. The bathroom smelled like a septic & was very tiny. Elevators were slow and the toilet lines were blocked several times so toilets could not be flushed. Nothing to do on the ship and too many kids running around unattended by there parents. On deck 9 you can see chipped paint and many layors of paint. This ship is outdated and not worth money. Do not book the Atlantic Water Park excursion for the Bahamas. You arrive around 2:30 & then taken on a tour of the hotel & shopping areas. They seem to be just interested in getting you to buy from their stores. By the time you get to the water park you have less than 3 hours to use it because it closes at 6pm. Was not worth the $129 per person. The cost of the food is also ridiculous....paid $21 for 2 hot dogs, fries a drink. The safe in our room would not open several times so maintenance was call often. I am just really disgusted because our 1st 5 day cruise was fantastic. We paid too much money for a longer and boring trip. Read Less
Sail Date August 2014
The biggest issue that is the non working bathrooms all aboard the Grandeur. We experience the problem on the second morning in our stateroom. We called maintenance and was told that they are aware of the issue and was not just in our ... Read More
The biggest issue that is the non working bathrooms all aboard the Grandeur. We experience the problem on the second morning in our stateroom. We called maintenance and was told that they are aware of the issue and was not just in our stateroom. We were further disappointed during the cruise when I stopped by the restroom near the Great Gatsby. Not only the same non working bathrooms issue, but also disgusting sewer smells in that public restrooms throughout the ship. When I reported the issue again, I was told that they are working on a leak in the bathroom vacuum system that flush the toilets. Of course this issue was never fixed during the entire duration of our cruise, the only action that was taken was to try and mask the smell, which didn't last. If this was any hotel, we would have already checked out after the first incident; unfortunately, we were stuck on a ship and can't go anywhere. The second issue I have with Royal Caribbean is the fact that you allow smoking in open areas, even by the family pool. There is nothing like smell like cigarettes while on vacation and coming back to the stateroom with the disgusting smell trapped in the small room. They should only allow smoking in bars, casinos, and the any other areas that kids don't have to walk like at the tail of the ship. The last issue I have was concerning the captain reasoning for heading back so early after they canceled CocoCay port of call. I understand that storms happens and safety should always be first priority, however I don't understand this captain's reasoning. We waited two hours at sea and the waves were calming by CocoCay, but he decided anyways to head back to Baltimore early and chase the tail of Tropical Storm Cristobal at the time, that was already heading northeast. The rip current did not make the last 3 days at sea enjoyable for anyone. To add to the bathroom issue and smells, now there is vomits in sinks and people throwing up in the pool (happened twice that I witnessed and they even closed the pool on the last day). When we gotten back from this disappointing cruise trip, I researched only to find out that non working bathrooms and the disgusting sewer smells have been reported before on this old ship even before 2012 No one should have to put up with these type of facility issues!!! Read Less
Sail Date August 2014
This was our 3rd cruise. We are mostly independent travelers, but our kids and friends had so much fun on previous cruises, we thought what the heck. PLEASE don't waste your money on this trip. The stops are awful and the ship is not ... Read More
This was our 3rd cruise. We are mostly independent travelers, but our kids and friends had so much fun on previous cruises, we thought what the heck. PLEASE don't waste your money on this trip. The stops are awful and the ship is not comfortable. Save some extra money and take a cruise out of FL for beach lovers and for history/scenic beauty, we loved our Celebrity cruise out of Barcelona!!!! Pros: 1. Main Gatsby dining room/park cafe fairly good food and service 2. Comedy shows pretty good 3. Room attendants were hard working and pleasant Cons (not RCI fault): 1. Weather terrible for 50% of trip (freezing 2 days and rain/wind on Nassau port day) 2. People spreading Norovirus (some people blame ship-but always a risk you take on a trip) 3. Sunglasses sitting beside water bottle and jacket were stolen in the fitness center 4. Typical BS of pool chairs being taken all day. B/c of weather the solarium was the problem. I was in and out all day (not holding a chair) Would see chairs from 8am to 5pm without a person in them but for maybe an hour. SELFISH If people would just come and go all day there would be plenty for all. CONS (completely the fault of cruise line-RCI): 1. Windjammer is a joke. No place to sit and a zoo on sea days. 2. Would have appreciated the option of re-scheduling the cruise since the ship came in sick on April 5 when we boarded. They gave that option to the cruisers leaving April 12. We were not so lucky. 3 out of the 10 people we were with got sick. Their sick clinic charged $5 for for my child's Tylenol. Disgusting. We were all healthy when boarding!!!!!! 3. Restaurants that charge extra were taking up valuable floor space. Oasis and Liberty can handle this, Grandeur can't. We were also bombarded with a pesky/pushy salesman pitch for the restaurants while trying to enjoy drinks and a trivia game with friends. 4. Tried to enjoy spa treatment for birthday and was treated to the spa trying to sell me their products for the whole hour. REALLY RCI would that be relaxing for you?????? Ridiculous 5. Loud construction repair on the pool deck above our room. Went on even the at sea days. Blocked off part of the pool deck/walkway and made our room crazy noisy. 6. This is the BIGGEST CON: Tender operation at Coco Cay was so disorganized and a crazy mess. We were not able to get off the boat until 12:30 pm, and were forced to return by 4:30 pm. What a joke. I did try to enjoy the little time we had there. Saw some beautiful fish and swam over a sting ray. 7. Our room was very uncomfortable and the panoramic window view that we paid extra for looked like it had not been cleaned since 2000. I'm sure prisons have more comfortable sofas. It was like sitting on a brick. Shower the most dysfunctional of our 3 cruises. 8. Our teens literally had nowhere to go, but the pool. The 18 yr old wasn't allowed in the teen lounge and the younger ones weren't allowed in other adult areas. The 13 yr old tried to register for ping pong tournament and was denied by staff member(and he is good- won school tournament). The kids wanted a place to play cards, etc. kept getting run out of places. They really tried to enjoy themselves, but it shouldn't have to be such hard work. And they are well behaved kids, not being wild or destructive. Read Less
Sail Date April 2014
Our departure was delayed several hours so they could do a thorough cleaning job as almost 6% of the passengers of the previous cruise "reported" their illness. I don't know how many went un-reported but I knew of several ... Read More
Our departure was delayed several hours so they could do a thorough cleaning job as almost 6% of the passengers of the previous cruise "reported" their illness. I don't know how many went un-reported but I knew of several people on our cruise that did not report their illness, self-quarantined because they were so ill they couldn't get out of their cabin. Several also developed the illness the day they left the ship or the next day. This affected the service of the crew as they were all pressed into service disinfecting the public areas. The crew slopped wet disinfecting fluid continuously on elevator walls, railings, tables, and any flat surface and left them to air dry. IT BECAME DISGUSTING. The biggest fiasco was the private island experience of Coco Cay. Passengers stood for 2 hours down corridors as lines formed to try and board the tender boats for the short trip to the island. Inexcusable. We ended going back up to the pool area and about 11:30 went to stand in line again. I believe we finally got onto the island about 12:45. We had to be back on the ship by 430. We used up about 45 minutes of that time standing in line to try and get some of the buffet lunch. The grilled hamburgers were soaking a trays of warm water during the wait - awful. The ribs were edible but only lukewarm. Our dining room experience was mediocre at best, poor service topped off by trying to sell us a book one dinner. First time cruising Royal Caribbean - most likely our last. Read Less
Sail Date April 2014
This was our first cruise and will be our last. The night before we left for Baltimore we received a call that the ship was delayed due to the norovirus by several hours. The day of departure my family was swore at and screamed at by the ... Read More
This was our first cruise and will be our last. The night before we left for Baltimore we received a call that the ship was delayed due to the norovirus by several hours. The day of departure my family was swore at and screamed at by the luggage crew for not placing our luggage in the proper spot and not putting the handles down on our luggage, we filed a complaint. We arrived on the boat and did not receive our juice package that was bought prior and our souvenir cups for the replenish package until 3 days into the cruise. We were later told by staff that this "norovirus" was on the last 2 previous ships but Royal Caribbean lied. We were told that the boat would speed up in the night to ensure us to our first stop that was Florida, but later found out by staff that the generator failed in the night. My family purchased Disney passes prior to sailing. 40minutes before we were about to reach our first port in Florida we were told the Disney excursion was cancelled, sorry! All that money down the drain and because you can't purchase Disney tickets threw Royal Caribbean we were shit out of luck. The next day the captain made an announcement that we would get an extra hour at their private island, Coco Cay, we guess what, that did not happen because the whole entire island closes at 430pm. As far as staff pampering you that was far and few the staff was forced to clean the entire ship every half an hour we felt terrible for them but because they were forced to clean and get rid of the virus we lost out and it was at our expense. Most the staff has broken English no one knows what they are talking about, I was told by our house keeping that laundry was $5.00 but in all actuality is was $5.00 a piece of clothing, needless to say I spent 170.00 on 2 small bags if laundry. When I called to make a complaint threw Royal Caribbean directly they said, "I am so sorry to hear this but there is nothing we can do." I will cross this off my bucket list & will never sail again. Read Less
Sail Date April 2014
arrived at the port with our friends from the United Kingdom for the 8 day cruise to the Bahamas was quite excited about our vacation but we then went on the pool deck and some of the top deck was cordoned off as there were 3 beams broken ... Read More
arrived at the port with our friends from the United Kingdom for the 8 day cruise to the Bahamas was quite excited about our vacation but we then went on the pool deck and some of the top deck was cordoned off as there were 3 beams broken and had been taped off with duck tape and painted as a cover up .There were water leaks in the solarium was roped off,windows tied down to main beam in windjammer.We learnt when set off from Baltimore that the ship had been in 30ft waves the day before and this contributed to the damage.Surely all damages should have sorted before the next voyage as risking injury to people in which 1 lady had slipped and broken her knee cap.Then on the way back Gastrointestinal virus was on the ship teenagers and children areas had shut down this then made all other areas very crowded.stepped on a thumb tack in one of the elevators and another elevator dropped 4-5 inch when stopped and my husband tripped over with crutches.. The food was bad in windjammer same stuff day in day out,husband was asked to keep moving in the line which is a bit difficult with crutches. entertainment was not good there was no atmosphere on the ship at all, there was good music when coming into port of Baltimore a bit late. All in all very disappointed in this trip it cost a lot of money especially for our friends from the UK. Cruised with the royal caribbean 4 times will not be g0ing with them again now to wait another 12 months for a vacation. Read Less
Sail Date March 2014
We sailed many times on Princess’s and Holland America’s ships. We can find room of improvements, but overall liked cruising with them. This was our first (and will be the last) on Royal Caribbean. Maybe word “Royal” confused us ... Read More
We sailed many times on Princess’s and Holland America’s ships. We can find room of improvements, but overall liked cruising with them. This was our first (and will be the last) on Royal Caribbean. Maybe word “Royal” confused us in thinking this line should be exceptionally good. Everything from watery shampoo and unusable (uncomfortable) sink in bathroom to nonsense answers of front desk clerks, to deceptive claims of the store sales people was BAD! Te worst of all was food: cheap, low quality, tasteless food. 9th floor lunch buffet food was at the best on $5.99 country buffet level. Food at main dining room was not much better and as they tried to muck you, on the same menu page was the items you could order for the additional fee. The waiter (our waiter for table 528 was name Maya) almost always pointed at these items with the comments: that …” but that file minion for additional $19.95 will melt in your mouth…” no thank you Maya, we paid enough to have dissent stake without paying extras. Do not be confused with word “Royal” there were nothing royal at all. The worst cruise line we ever experienced! We would never go with RCI again and do not recommend it to anybody.   Read Less
Sail Date February 2014
Underwhelmed by Royal Caribbean - Grandeur of the Seas 8 night Bahamas, January 31 to February 8 2014 I have to say that I don't really know why other people would have given this ship anything above a 2 star on their reviews. I rely ... Read More
Underwhelmed by Royal Caribbean - Grandeur of the Seas 8 night Bahamas, January 31 to February 8 2014 I have to say that I don't really know why other people would have given this ship anything above a 2 star on their reviews. I rely a lot on reviews before making purchases. I know that there are many people out there that do the same and so I would like to include as much information here as possible with the intention of providing helpful information for others. Reviews are mainly based on opinions but I will be providing facts here that are just plain basic that you can form your own opinions. I don't know if we ended up on the sacrificial cruise ship or that maybe our cruise was a fluke but there are other reviews from previous cruises that reflect what we have seen and experienced. I'm just not sure about the other cruise reviews that highly rate the Grandeur of the Seas. I wonder how overly frozen spongy fish, the lack of attention to details and the lack of consideration for sanitation and the health of the passengers - things that are a matter of FACT and not OPINION - would be anywhere near acceptable to anyone. Overall, we had a good time at Coco Cay and Key West. We were able to spend time as a family and get away from the daily routines. We loved that we escaped the snow and ice storms that hit PA that week. Our lives were not totally ruined by this cruise. We made the best of our time and had the relaxing vacation that we hoped for. However, that still does not negate the facts about the issues that we had with the Grandeur of the Seas. RCL still has the responsibility to their passengers to provide them with good food and good service. First, let me give you a little BACKGROUND about us: - Family of 4 - are in our late 30's and our children are 9 and 14 - Working middle class family, we like to find the best deals and are interested in the value that we receive back. - This is our second cruise, the first one was on the Carnival Pride 7 night Bahamas cruise in March 2013. We are new to cruising and are trying out different lines at this stage. This is our first RCL cruise. - I wouldn't say our Carnival Pride was the best cruise, but we enjoyed it overall (here is the link to my blog review of our Carnival Pride cruise last year, http://familysmarttravel.blogspot.com/2013/04/carnival-pride-cruise-from-baltimore.html) - What we liked the most about our first cruise was the food and the service that we received from our dining room team. This is the main draw for us to go on more cruises. - Prefer to leave from Baltimore or nearby PA ports, don't want to fly anywhere - not ready to spend a ton of money on a Disney cruise, we would rather stretch our dollar and go on more cruises for now - We enjoy relaxing vacations, we don't drink except occasional wine or mixed drinks, we don't party, we don't really gamble. - We like traveling, exploring, and learning about different places EXPECTATIONS FOR THIS CRUISE We really liked the dining and enjoyed the food on our first cruise, which was the most important aspect for us for this cruise. We enjoyed Nassau and Freeport on the first cruise but wanted more beach time and looked forward to the Coco Cay and Key West ports of call with RCL. And that's pretty much it, we didn't really get to go on a lot of shows and events on our first cruise because we'd rather relax and not have to run around too much like we normally do everyday. We were not too concerned about: - activities, shows, and events - excursions offered by RCL (we prefer to do our own thing and booked our own excursion on the first cruise) - demographics of passengers (I guess Carnival has a reputation for being a party ship). It didn't matter if the ship was full of old people or young people, as long as people were not rude and inconsiderate. Below is our experience on this cruise: ISSUE: WATER WAS YELLOWISH-BROWN FOR ABOUT 5 HOURS My daughter came back to the room around 12:30 and took a shower. The water turned yellowish-brown on her while she was still in the shower. I didn't believe her at first but then saw it for myself. I called the front desk and was told that they were aware of the issue. I asked if this was safe (thinking that this could be contaminated water that my daughter just took a shower in) and was not given a yes or no answer, only that they are working on the issue. We were told to use the bottled water in the room to rinse my daughter off. I called later on to ask for more water because the ones in the room were not enough and was given some resistance to have more of the $3.95 bottled water sent to our room. The water was still brown around 6 a.m. and black particles were then present in the water after they told us that the problem has been fixed. EXPECTATION: I think that this could have been handled more professionally. There also should have been an announcement made about it so that passengers could take their own precautions. I surely would not have wanted to use the water to brush my teeth until an hour or so later when the system has been flushed through more thoroughly. ISSUE: TOILETS DIDN'T WORK A COUPLE OF TIMES The toilets would not flush a couple of times. At one point, it was not working for several hours. We called the front desk and were told that they would send maintenance down, but no one ever came. Our steward even called maintenance because he would not clean the bathroom and he couldn't get a quick response from them either. EXPECTATION: Maintenance should have been sent down to fix the problem as promised. ISSUE: NO INDOOR POOL FOR KIDS There are only 2 pools and one of the pools is in the Solarium that is supposed to be for adults only. What are kids supposed to do when we are still in the colder areas? The Carnival Pride at least had a retractable roof that they closed in the pool area so that the kids were still able to swim when it was cold outside. I was told by other people that there were kids swimming in the Solarium pool the night before. I didn't want to cause trouble and so I went to the front desk to ask. I was told that children are allowed in the Solarium pool as long as they are supervised by their parents and that they were more concerned about babies in diapers in the Solarium, which was not the case for my 9 year old son. I asked if this was only for when it is cold outside but was told that this was all the time. (this is of course a bit confusing since their info and the signs in the Solarium state that kids under 16 are not permitted in the Solarium pool). With permission from the front desk, I supervised my son while he swam in the Solarium pool. I made sure that he didn't splash anyone or caused any issues and he was well-behaved the entire time, just enjoying swimming in the warm water. He received a couple of looks from adults there, some of them purposely stood in front of the 'no children under 16' signs and shook their heads. No one approached me to say anything about it, which I would have preferred so that I could explain to them that my son is permitted to be there. It was still uncomfortable. I think that it is very poor of those who were standing in front of the signs and not wanting kids to be in there (when barely anyone was really in the pool). Would these adults, I wondered, want to go swimming outside in the cold? Would they want their children or grandchildren to be outside in the cold pool just so they can have their adult pool to themselves? EXPECTATION: The fact that children are permitted to swim in the Solarium pool with supervision should be clearly communicated to all guests so that people don't get dirty looks from some cranky adults. Or provide an alternative for children to have some pool time while we are in the colder areas. We are at sea for 4 days and most of those days are cold in the winter time. Children are paid passengers too. ISSUE: DRESS CODE RULES SHOULD BE APPLIED TO ALL PASSENGERS AND HANDLED IN A PROFESSIONAL MATTER No shorts, barefeet, tank tops, or hats are allowed in the dining room. We were in Nassau and my husband was wearing shorts when we went to dinner (totally forgot about the shorts). We got to the hostess desk and one of the host staff just stared at us from a distance and did not acknowledge us. He proceeded to go towards the back of the dining room where the main hostess was to fetch her. She told us out loud that there are no shorts allowed in the dining room, in front of other people in the line. My husband did go back to the room and hanged and then went back to have dinner at the dining room. He called the front desk to politely complain about the way the hostess handled the situation. The front desk took his information and assured him that it will be communicated to the dining room manager. We never heard anything back from anybody. A couple of nights later, we noticed two other people in the dining room, sitting at their tables, wearing hats. My husband addressed this to the dining room manager, Denice and also told her about the earlier incident about his shorts. Denice apologized and told him that she wished he would have told her about it then so that she could have addressed it right away. Apparently, the front desk never said anything to Denice. She explained that the hostess should have sat our family, instead of sending us away, and then privately let my husband know about the dress code so that he may change and come back. This would have been a more acceptable approach. EXPECTATION: I would have expected the host staff to be more professional. I also would expect the staff to apply the rules to all guests. Rules are rules and we respect that, but it needs to apply to everyone. ISSUE: DISORGANIZED MEET AND MINGLE We received an invitation to the meet and mingle that had the wrong date on it. We went to the Viking Lounge on the day printed on the invitation but the outside door was locked and no one was in the room. We went to the front desk and was told that they made a mistake on the date and were sent back to the Viking Lounge to check to see if anyone was there. We went back and the room was still dark with the outside door locked. We received a call from the coordinator who told us that they moved it to another room. She apparently waited by the elevators to let everyone know and since we only checked the outside door, we never saw her. She told us that they did the prize drawing but not to worry about it because we didn't miss anything. The price was a bottle of wine, which she didn't think was great anyway. EXPECTATION: They should have sent another invitation or called each of us (there were not that many signed up) to let us know about the corrected date and place. They could have also put a sign up on the outside entrance to let us know where they were, and let the front desk know so that they can inform everyone when they stop by there. There were so many ways to correct the error, if only they tried. ISSUE: UNTRUTHFUL SECURITY STAFF AT COCO CAY Our kids collected some seashells and found some really cool corals washed up the shore. When we were leaving the island, the security staff told us that we cannot take seashells. The reason for this, they said was that they do not know if Baltimore would allow us to take these seashells into the US. They are concerned, they said that we could possibly get fined for bringing shells in from outside the US. My daughter found a tiny block of coral with 3 shells attached to it, it was so unique which is why she loved it so much. She was obviously upset that she could not take this tiny piece of memento home. It was inconsiderate of the security staff to do this to kids. It's not like they are bringing home some exotic things that are rare to the island. One of the passengers who also got his stuff taken away joked that we'll probably see these in their gift shop. EXPECTATION: Just tell us the truth that you just don't want us to take seashells, don't make up some story about your concern for us because it's obviously a lie. They are seashells, it's not that important, but it is important to the children because it was connected to their experience of walking around the shoreline and finding them. Why? - we took home two gigantic conch shells and a ton of seashells from Nassau on our last cruise without any problems - how could Baltimore officials distinguish between seashells from Coco Cay vs. seashells from Key West? they are seashells for goodness sake! - so if we purchased these seashells from markets in the Bahamas or from RCL, we would be allowed to bring them in to the US? ISSUE: POOR ORGANIZED (AND SANITIZED) BUFFET AT COCO CAY We got to the buffet about 5 minutes before 11:30 when it opened and were able to get food. The line was super long within 10 minutes and it took forever for everyone else to get their food. My husband went around 1 and turned right back around without getting food after seeing how nasty the buffet was. There were no utensils on most of the stations and he watched people scoop rice out with their bare hands onto their plate because there were no utensils, as the RCL staff stood there and watched. EXPECTATION: Would it be so much trouble to maintain the buffet and replace the utensils? There should have been several stations and separate lines for them instead of making guests wait for so long just to get food. These are your customers, they paid for the food and the service, give them the food and service that you promised in a timely and clean manner. ISSUE: ICE CREAM MACHINE CONSTANTLY BROKEN The ice cream machine was constantly out of service throughout the cruise. There were also times when one of the two flavors was not available. My daughter pulled a cone from the dispenser and the first 2 or 3 fell into the catching tray so she got a new cone. She said a staff yelled at her (although she couldn't understand what he said), but he was clearly upset that she did not pick up the cones that fell into the catching tray to use one of them instead of getting a new one. EXPECTATION: There are not that many choices of treats on this cruise, really it's only the ice cream machine, this should have been maintained and stocked appropriately. Staff should not be yelling at guests, no matter how old they are. The catching tray is not that clean, don't expect guests to pick up dropped cones to use them. ISSUE: DRINK DISPENSERS AT THE WINDJAMMER DID NOT WORK, CUPS WERE DIRTY Staff filled drinks and laid out the cups on trays. The drinks in the cups got watered down by melted ice after sitting there too long. You couldn't not taste the iced tea. We have also gotten drinks in dirty cups several times. EXPECTATION: Fix the drink dispensers. Guests prefer to get their own drinks fresh and not watered down. Please wash your cups and mugs. The coffee mugs are all stained brown on the inside. If you can't get the mugs cleaned, then replace them. ISSUE: TABLES AT WINDJAMMER NOT BEING CLEARED We can see staff walking around but the tables were not being cleared. This happened several times, even when the area was not crowded. We have had to clear our own tables many times just so we can have a place to sit. EXPECTATION: Tables should be cleared when people are done. ISSUE: STAFF WIPING TABLES WITH DIRTY RAG AT WINDJAMMER We watched staff going around and quickly (and I mean quickly, 1 or two light swipes) wiping tables. When we brought this up with the dining room manager and how we expected more precautions in the dining room areas due to the recent norovirus issues, she was surprised. She said that they do have sanitizing sprays and that staff should be using them all the time to wipe tables. EXPECTATION: Dining rooms should be clean and sanitized. ISSUE: BUFFETS CLOSED DOWN 30 MINUTES EARLY We usually ate our breakfast at the main dining room. However, we had to get breakfast from the buffet one morning when the schedule said it was open until 11. We got there at 10:30 and they were already closing down one of the stations and closed down one of the two drink stations. ISSUE: UNSANITARY PRACTICES AT THE MAIN DINING ROOM We watched staff wiping up what appeared to be a very crusty fork, with a dinner napkin. It must have been really crusty because he was going in between the spaces to scrape the crust off. He then dropped something on the floor (either the napkin or fork), picked it back up and continued on with the "cleaning". EXPECTATION: Just wash your flatware if it's that dirty. ISSUE: POOR QUALITY/PRESENTATION AND UNDERCOOKED FOOD SERVED UNDERCOOKED. My husband ordered fried eggs that arrived undercooked (the top was still clear). He told the waiter and just opted to get something else. The fact is that that undercooked egg should not have even left the kitchen. It passed the person plating it and even the waiter serving it, without anyone even saying, "wait a minute, this is unacceptable" BOILED HAMBURGERS SERVED IN MEAT JUICE. The hamburgers appeared boiled and were in a tray with meat juice. All the toppings were separate and there is no way to melt the cheese on the burger because the patties are not hot. At Carnival, they grilled the burgers in front of you and melted the cheese on top. Burgers are pretty easy to make and should be grilled. MEAT CHUNK STEAK SANDWICH. My husband ordered a steak sandwich for room service. It came 40 minutes later and was a sad looking, pale and fatty chunk of meat on bread. A steak sandwich is not a piece of steak on bread. If anything, entertaining difference in interpretation, it should at least be a piece of steak, not a cold fatty meat chunk. WILTED LETTUCE.Our shrimp cocktails were served on brown, wilted lettuce one of the nights. Now, shrimp cocktails generally are never hot to wilt lettuce. The lettuce was either reused from another appetizer or they actually cut up wilted lettuce for the bedding instead of just throwing it out and using fresher lettuce. We got old smoked salmon several times. We eat smoked salmon a lot and know what it looks like and how it is supposed to taste. When smoked salmon is very dark orange and dry looking, it is because it is old. It should not be served to guests. At one meal, my daughter and I got smoked salmon and her's was fine but mine was dark orange and dry. That was a fact to see them side by side and how different they looked. That's a fact and not an opinion. SPONGY FISH. Fish was spongy at dinner. Fish should be flaky and moist. When fish is spongy and watery, it is because it has been frozen way too long. That was the first night when most of the food was horrible. It seemed that the food was all unwanted leftovers from the last cruise. TASTELESS SEAFOOD PASTA. Pasta was al dente AND overcooked at the same time. How is that even possible? We go the seafood pasta the first night, it didn't have much sauce and the texture of the pasta was off. All that we can think of was that the pasta was previously cooked, then frozen (probably left over from another night), then blanched or boiled again to heat it up. When pasta is rinsed off too many times, the sauce does not stick to it, which is why the dish did not have flavor (and also because the sauce that they put on was not enough). The seafood was rubbery. MYSTERY SAUCE. The hollandaise sauce on the eggs benedict did not taste like anything. The gravy didn't taste like anything several times. All we could think of that they used the same mystery base (probably flour and water) and put food coloring in it. This was towards the beginning of the cruise (although we didn't dare try them again afterwards). Did they run out of supplies from the last cruise and had to make do with what they had available until we got to Port Canaveral to get more supplies? BLAND OR SALTY. The food was either bland or too salty. I like salty foods, so it takes a LOT of salt for me to even think that something is salty. I even put fish sauce in my food and so when something is too salty for me, it is salty. FOOD SELECTION LEFT MUCH TO BE DESIRED. The items on the menu was a joke. The part of the menu that was supposed to be different (not the classics, which are offered daily) were pretty much the same thing, only shuffled around and rotated different days. They had pretty much the same entree, only with different seafood (bay scallops, crab, escargot), prepared the same way swimming in butter. They really all tasted the same with the only difference being the texture from the different seafood items. When you have "SWEET & SOUR VEGETARIAN CHICKEN CHUNKS" on the menu, it leaves much to be desired (yes, that was a real menu item at dinner one night). I don't care that it's not supposed to be real chicken, but "chunks" is not an appetizing word to put on a menu. The pizza at the Park Cafe was horrible, the dough, the sauce, the amount of basil, the cheese were just all wrong. We had 24 hour pizza on Carnival and the pizza was made to order. We enjoyed doing late night pizza and playing cards at night as a family on Carnival - those little things make a difference. RCL did not come close to the food selection on Carnival. We actually had a brunch menu on Carnival, which included pastas, fancy French toast, and steak (real steak) and eggs. We even had tea time on Carnival, which was really just having tea and desserts, but it was still something different and fun. Our waiter was surprised (and impressed) when we told him the choices that we had on Carnival. He told us that they actually beefed up the menu recently because of all the complaints that they have been getting about the food selections. Presentation of the food was overall blah, especially compared to Carnival's dining room presentation. EXPECTATION: I really expected for the service and food to be excellent. We were so disappointed after our first meal and could not believe it. The food was like an upgraded version of senior living facility cafeteria food - and yes, I have spent many meal times as a volunteer at a senior living facility. I have seen the food there. The difference is that the RCL food is a bit more 'solid' and not pureed. We talked to the front desk about this and explained to the staff that this was our first cruise with RCL and we wanted to understand what we are missing. Is the quality of food the same for all RCL cruises? He said (although he is not even supposed to say it) that the Grandeur is really not the ship that would impress guests. He advised us to choose the Oasis class ships next time. LAYOUT ISSUES. He explained that the layout of the ship has a lot to do with the issues with the food. The galley is in the back of the ship and on the lower level but the Windjammer is on the front of the ship and on the higher deck. The staff, he said must then bring the food from the galley all the way up to the 9th deck on the other side of the ship. They also cannot cart the food in the public areas and use the elevators so staff must be creative and use the staff area and crew elevators to transport the food. Food cannot be cooked at the Windjammer because there is no kitchen on that part of the ship. By the time they transport food from the galley to the Windjammer, the food would have inevitably cooled down. SUMMARY We really expected a lot more from RCL. At the end of our Carnival cruise, we thought okay we would go on Carnival again. At the end of our RCL cruise, we felt that we would not go on RCL again. We could try another ship, but would that be a guarantee that the food would be better? I don't know if I want to spend a couple of thousand dollars just to find that out. We ate at Chops and Giovanni's Table. The food was great and the service was wonderful. It's sad that several of the items at the specialty restaurants and the overall quality of the food there were actually what we got at the main dining room on Carnival. Our waiters on Carnival were very professional and experienced. They joked around with us, but were still highly professional. Totally different from the RCL atmosphere. We also ate at the specialty restaurant on Carnival, which was still a couple of levels better than the specialty restaurants on RCL. I went to the Captain's chat where they explained things about the ship and introduced the officers. The hotel director is apparently new to the ship. He has been with RCL for almost 30 years but this was his first time (his actual first cruise) on the Grandeur. I wonder if there had been issues and if they fired the former hotel director and he is the replacement to save this ship. I hope so, I guess. Although when one of the passengers asked what they did with all the leftovers, he responded that there were not much leftover. The lady actually said that there really was a lot of food that she sees being left on the plates every day. She was trying to be polite instead of saying that the food sucks and there is a lot of food being wasted because people can't eat it. Some people on the cruise said that it's still better than cooking and cleaning after yourself at home. But if I'm paying for the food and service that a cruise should offer, then I would expect that and more. I'm not exaggerating when I say that I actually would rather cook my own food at home if I had to choose between RCL dining vs. home. We are not chefs but we can cook food on our own. The point is that I am going on a cruise to get something different - and better because they should have real chefs on a cruise ship. I don't want to go to dinner wondering how the food would be like this time (and hoping not to be disappointed again). I don't want to wonder whether or not the dishes, cups, and flatware are properly cleaned and sanitized. The last straw is that when my husband called RCL to let them know of the issues, they really didn't care and just told us that they would forward it along to management. That's a pretty poor way of handling customer issues for a service industry company.   Read Less
Sail Date January 2014
Our first cruise on Royal Caribbean was this past November, sailing to the Bahamas out of Baltimore. Check-in went fairly quickly, and we were on the ship about 30 minutes after being checked in. We travelled with another family who also ... Read More
Our first cruise on Royal Caribbean was this past November, sailing to the Bahamas out of Baltimore. Check-in went fairly quickly, and we were on the ship about 30 minutes after being checked in. We travelled with another family who also never sailed with RCL and all were curious to see the ship. Once onboard, we were taken back on how dirty and old the ship looked. We read it had undergone a renovation not long ago, but not sure what was renovated, as everything looked old. Only certain elevators worked and the wait for them was always long, only to find that when the doors opened, it was entirely full. There definitely is not enough elevators to handle the amount of passengers. We walked on the top outside deck before we sailed and saw a cup of spilled red juice that was dried up and the cup was stuck in it.....this cup remained there for almost the entire cruise, until one night it rained and it was gone the next day. The spa area was a joke, the steam spa in the women's spa was broken the entire cruise, we were told they were waiting for a part. The men's steam spa broke during the cruise and was never fixed. The rooms were just ok, sort of like a Motel 8 look. Crooked pictures hung on the wall and shabby, old looking curtains. We had a port hole room and, the caulking around the window on the outside was dried up and cracked, with pieces missing. The pillows were comfortable, but the mattress was very thin and uncomfortable, similar to sleeping on a cot. Room looked clean, but not sure if/how they sanitize their rooms. Our friends had a verandah stateroom and the curtains were the same old looking curtains. Their verandah door had a broken lock, so the door to the verandah could not be locked. They called maintenance to let them know, but no one ever came to fix it. This is a major risk factor if young children were to stay in this room. The shows were awful, we walked out on all but one of the shows. The speakers in the theater were crackling and you couldn't understand what was being said. Windjammer Buffet: Now for the worst...when we were at the buffet in the morning and afternoon, there was a male officer who would go around and clean the tables (it was always very over-crowded in the buffet area), and he would remove the dishes and then use the peoples dirty napkins to clean off the table!!! I find this to be totally disgusting and a sure way of spreading germs. There was an elderly gentleman who had coughed and sneezed into his napkin, when he left his table, this officer came over and wiped the table with the same napking that this man had sneezed and coughed into. One afternoon we were at the Windjammer buffet standing in line, and there were 2 crew members talking to this officer and they were looking at a female passenger and talking in another language; it was obvious that they were talking about this female passenger and they were laughing and talking back and forth to each other....very rude and uncomfortable feeling standing there and watching this take place! The melamine coffee cups were all stained brown with coffee, they needed to either be scrubbed clean or they should buy new cups. My husband brought me a cup of coffee and it still had red lipstick on it....disgusting! The Solarium: The white tiles in the solarium were filthy, never washed the entire cruise. There was coffee spills on the tiles that were there from the day we got on until the morning we got off. One evening, toward the end of the cruise, we all went to the solarium to get a drink and potato chips, but we were told they ran out of potato chips. While sitting there having our iced tea, I watched a woman fill up her "used" water bottles by putting the top of her bottle right into the spout of the water dispenser. There was an officer standing there watching her fill this used Deer Park water bottle and not saying anything to her; I went up to him and asked him of RCL allows this to happen...He replied "no." I told him it was a health hazard and a primary way to spread germs. This woman came back with a second bottle and started to refill it, and she must have heard me talking to this officer, as she said it was an "unused" bottle of water. Regardless if it was used or unused, it is an opportunity for other passengers to see this happen and for them to refill their used water bottles. This officer didn't comment to the woman as she was standing there filling her second water bottle....I looked at him and shook my head and walked away. I also noticed that they have hand sanitizer stations at the entrances to the restaurants, but do not enforce passengers to use it. Throughout the entire cruise, none of us saw any pride of ownership either with the officers or the crew staff! All in all, we couldn't wait to get off this ship and will NEVER sail with RCL again....if only for their lack of cleanliness and upkeep of their ship. Read Less
Sail Date November 2013
BERMUDA 7 NIGHT CRUISE 10-25-2013 First and foremost let me say that the staff that we interacted with were fantastic. Our Room Steward George Cayasso, Waiters Mark Brown and Fredrick Pecson, and Guest support staff Ricardo Sanchez, ... Read More
BERMUDA 7 NIGHT CRUISE 10-25-2013 First and foremost let me say that the staff that we interacted with were fantastic. Our Room Steward George Cayasso, Waiters Mark Brown and Fredrick Pecson, and Guest support staff Ricardo Sanchez, Lourdes Mendoza, Tiela Hagan, and Luz Maria Lucana. They were always cheerful and helpful in all respects and need to be recognized for their superior performance by Royal Caribbean International. As far as our personal opinion of the ship goes, that is a whole different matter. The Grandeur Of The Seas is a 916-foot-long, Vision-class ship that was was built in 1996, refurbished in 2001, and again in 2012. It is the Oldest and Smallest in the RCCL fleet. It is approximately 50 feet shorter than the Millennium class Celebrity ships. During its revitalization, the Atrium which is a six story venue in the center of he ship is used for an Aerial Acrobatic show nightly during which some of the elevators are disabled. No matter where you want to go on the ship you probably have to go past the atrium and contend with people trying to watch the acrobats and deal with the ships photographers around it. The sound level of the music or public announcements in the atrium as well as everywhere on the ship is up around 150DB (Jet engine noise). If I turn my hearing aids off it is still too loud. When we go aboard Celebrity Ships we are handed a glass of champagne and a warm greeting. On the Grandeur we received a nod and a "Welcome Aboard”. We were told we could board at 10:00 AM and we had to wait in the terminal until 11:00 and told we could ho to our staterooms at 1:00. The fire doors to the stateroom passageway was locked until 1:30. The shows were very good with the exception of the first night. There was only one show and it was at 7:15 which was in the middle of the dining times and it was full and Standing Room Only. I guess it cut down on the main dining room guests. The Elevators were never all operational at the same time. Various elevators were constantly inoperable, slow, or locked out of operation during the entire cruise. The food in the Windjammer Buffet was sub par in every sense of the word for all meals. Unless you consider Tater Tots and McCain Ore Ida hash brown potato patties standard cruise ship items. The lunch hot dogs were boiled to within an inch of their life and became 6 inch rubber sticks. A Chef would have grilled them, a cook boils them. The traffic flow is an abomination with everyone wandering everywhere. There is no rhyme or reason to the layout of the stations. Just a confused mess. The desserts such as cookies are store bought as are the rolls. In the Main Dining Room, The Great Gatsby Escargot is no longer served and only has French Onion soup on the last night, but is inferior to any I have had elsewhere. My Medium-well steaks were VERY WELL DONE and dry. Lots of consume and the cream soups taste like thick watered soups, not cream soups, The rolls appear to be store bought and are just heated prior to being served. I had Fettuccine Alfredo one evening and the Alfredo was a white sauce that did not appear to have even gotten close to Parmesan cheese. The Eggs Benedict one day were runny with a teaspoon of what someone thinks is a Hollandaise Sauce and the next time were like hard boiled eggs. Neither serving was remotely acceptable to be served anywhere, let alone on a cruise ship. .....It does not matter if you are going on a first time cruise for a 2 night inside cabin at $122 each or a diamond member for a 17 night cruise at $12,230 each, The cruise should be outstanding in all respects. I booked a Junior Suite Stateroom for the Cruise. I was booked into 8576 and told by RCCL that my stateroom was a Handicapped Accessible Suite with a roll in shower and grab bars, which I require. It did not appear to have that designation so I contacted RCCL again and asked specifically if it was indeed a handicapped accessible suite. I was emailed a reply that stated again that it was handicapped accessible, with a roll in shower.. When I boarded the ship and went to the stateroom it was a standard bathroom with a bathtub and a small tub height grab bar. I immediately went to Guest Services and spoke to a Guest Services Officer. I showed him the copy of my confirmation for the Accessible Stateroom and he made a copy to send to RCCL . He informed me that all staterooms were booked and that there were no shower only staterooms available. I stayed in the stateroom and with extreme difficulty and in a perilous manner, was able to at least get clean when I tried. If I had known a few days before boarding, that I would have to contend with a tiny bathroom and a BATHTUB I would never have accepted the booking. Cancel for any reason travel insurance will allow that.. That was not the case on our recent Grandeur OTS cruise. The cruise was unremarkable in almost every aspect. Everyone always raves about the food that is served on a cruise ship. HOW ABOUT ORDERING ONE OF THESE IN THE MAIN DINING ROOM? Some menu items were: COLD SOUPS.... Watermelon Raspberry Soup, Banana and Rum Soup, Chilled Mango Soup, (They should be served with a swizzle stick and a little umbrella) HOT SOUPS.....Lamb Broth, Chicken Consomme, Asian Coconut Seafood Soup, (Bullion Cube Short Cuts) ENTREE.....Soft Shelled Tortilla with vegetables and Soy Chili, Pork Scaloppine Oscar with Veal Reduction (NO Hollandaise Sauce) DESERTS.....Low fat Panna Cotta, Low Fat Mango Pudding, Sugar Free Chocolate Charlotte,Low Fat Ice Cream, Low Fat cookies, Sugar Free Chocolate Terrine. Royal cheese plate of assorted cheeses and crackers. Those were some items from just 3 of the 7 nights and the other 4 nights were just the same abysmal quality and selection. The wines are served by the waiters, not a sommelier who knows the wines and can offer suggestions based on knowledge, not guesses. The menu for the entire cruise is something that should be addressed by an Executive Chef, not a Cook. The Diamond Lounge is not a lounge. It is a small corner of The South Pacific Lounge with a few dining tables separated from the main area by a free standing wall that goes up about 8 feet. The Captain's welcome aboard party was held from 4:45 to 5:30 on an in port day. Probably not that many attendees. Maybe it was on purpose that way. There were two formal nights and other than myself, on the first formal night I saw Five other men in tuxedos, a few in suits with a tie and the rest in a coat only or just a sport shirt. At the Captain's table when the First Engineer hosted dinner there was at least one man in a short sleeve sport shirt which showed disrespect for who he was dining with. If you do not want to enforce a Dress Code, do away with it. Then you can advertise Casual Sloppy sailing. In the Suite, the hair dryer was furnished, but no outlet in the bathroom to use it. The only accessible outlet was at the writing desk. The mattress was thin and bed was very low with no storage underneath it. The laundry service had individual items for 'wash and iron', 'iron only', and 'dry clean' as the only options. No wash and fluff dry for 20 lbs. The carpet looked like it had seen better days and appeared to be very dirty. We were on the port side and even though no smoking is allowed the stateroom next to ours was furnished with a ships ashtray and smoking was allowed at the Verandas as well as in the stateroom. Smoking was rampant over the ship, not in just the designated areas. The medical office is open from 8 to 12 and 4 to 7. No band-aids or medical items were for sale in the shops. There was a dispenser outside the medical office but the $ .50 each band-aid portion was empty as well as most other items. Extremely poor upkeep. However there was a hard sell on the ship through out the cruise except when in port where everything is prohibited from being sold except drinks. All in all, the Grandeur Of The Seas is a very old and tired ship that needs to go through a through renovation, not another refurbishing. Or better yet, let Pullmantur Cruises have it. I think they could do wonders with it. Upon Disembarcation the Port people were as discourteous as they could be. Not the ships people or the customs people, but the port people. If Baltimore goes the way of the other ports that have been abandoned by the cruise companies for other reasons it will not be a great loss. If this were my first cruise ever, I would more than likely would have thought it was a good cruise. However I have sailed on Azamara, Celebrity, and RCI so this review is in relation to the RCCL family of ships and no other cruise lines. All of our other cruises were absolutely fantastic. The food, accommodations, the venues, the entertainment, the staff, from the Captain to the most junior person on board have always been superior and the staff officers were always visible during the cruise. I rarely saw any officers on the Grandeur. Since the cruise I have received two discounts of $250 each with an explanation that "Although the request for an accessible stateroom was received, your sailing did not have any accessible staterooms available. While our onboard staff did all that they could to assist you, we truly apologize for any inconvenience you may have experienced  during your vacation. However well prior to the cruise I received this: We have gone ahead and made the appropriate notations in the reservation. Kindly note that you are confirmed in an accessible cabin. Will I cruise again, yes, just not with Royal Caribbean International. It will be with the classy Cruise line Celebrity and not out of Baltimore. Read Less
Sail Date October 2013
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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