90 Royal Caribbean Grandeur of the Seas Cruise Reviews

We recently cruised with Royal Caribbean out of Baltimore on the Grandeur of the Seas. Our cruise set sail on February 13th out of Baltimore. Before I go into the negatives, I wanted to say that I was impressed with the premium ... Read More
We recently cruised with Royal Caribbean out of Baltimore on the Grandeur of the Seas. Our cruise set sail on February 13th out of Baltimore. Before I go into the negatives, I wanted to say that I was impressed with the premium restaurants. We had our first problem the first night of the cruise. Earlier in the evening, we came back to the room and our attendant was talking with a supervisor in our room. We asked “is something the matter” and they told us no. Subsequent events made me highly doubt that this was the truth. After using the bath, we went to open the drain. When I opened the drain as the water went out of the tub, it immediately bubbled up on the floor drain in the bathroom. The water contained a lot of black flakes of unknown substance from the drain pipes. I realize this was not sewage, but it was probably mold/soap residue. I immediately shut the drain, threw some towels on the water and called the Service Desk and reported the issue. We were going to bed and I figured that they could come up first thing in the morning...we did NOT want to stay up with maintenance people all night. The next surprise occurred later on when I walked to the bed in the space between the bed and the wall to the bathroom. Yes, the carpet was now wet. Somehow the drain from the bathtub is “open” and water did not stay in the drain system, and also flowed onto the carpet. At this point we noticed the carpet “patch” on the floor indicating this had probably happened previously and the fix didn’t work. Lucky us. By morning the room reeked of mildew, so evidently the water leak activated the dormant mildew. Workers showed up at our room at 0800, unannounced, and wanted to start work. There were no words of apologies, we were told that they would use chemicals to get rid of the smell and that they would need to run fans in the room for 2-3 hours that morning. There was no concern for our inconvenience whatsoever. The service desk gave us vague talk about how this would be resolved but that there was no guarantee that we could get a new room, but by mid-morning we were fortunate enough to get a new, similar, cabin. I noticed that when I walked by our old room a few days later the area still smelled strongly of mildew. Had this been our only issue, I would still have considered the cruise a success, unfortunately, this was still a “minor” issue of the cruise. A few days later, we had arrived at Coco Cay. We took one of the first tenders in, and enjoyed over an hour on the beach. We noticed some dark clouds on the horizon and decided to make our way back to the ship before it started to rain. We were waiting for the tender to dock when the rain hit. It was raining hard enough that many of the passengers on the tender refused to get off and planned on going back to the ship. Those of us in line got to wait over 1 hour before we were allowed to board. During this hour delay, not one word was heard from Royal Caribbean as to why the delay was occurring. We asked a Royal Caribbean employee who was standing at the head of the line and they replied they didn’t know why the delay was occurring. So after the hour delay, we were allowed to board the tender to return to the ship. No announcement was made, they just opened the chain and let people start to board. On the way back to the ship, we noticed that the sea state had increased greatly and we were taking splash from several waves over the bow, drenching the passengers. I’m not sure how big the swells were, but would estimate 6-10 feet. When we pulled up to the open port on the ship, the crew at the ship appeared to be laughing at our predicament. They were in no hurry to get us on-board, and in fact seemed unsure as to how to do so. They took about 30 minutes to get the brow over to the ship, during that time I watched the ships crew try to hook up an block and tackle to assist in getting the brow positioned. They had no idea how to use the equipment. One of the blocks was inverted, and the line incorrectly run to the brow. Eventually somebody showed them how to rig the equipment. There were numerous times when the ship’s crew were just standing around doing nothing while we were tossed around by the waves. People were getting seasick and several guests were getting quite worried about our safety. Eventually, the brow was in place, and a few people started to board the ship. Even with the high sea state, no guests were told to put on life jackets to cross the brow that looked very unsafe, and was really experiencing a great deal of motion due to the seas. A line broke due to the seas, and then the pilot of the tender immediately pulled away with the brows still attached. Fortunately nobody was on the brow at the time or they would have been seriously injured. Eventually the brow fell partially into the water, only connected to the ship. There were several 10-12 year old children near me who were terrified by this point, asking what was going on. Nobody knew, because even during this time, not one word had been uttered by Royal Caribbean staff. We then bobbed around in the seas for a good 15 minutes making repeated attempts to retrieve the main line that had been left attached to the ship and was still hanging in the water. Ship’s company never sent anybody over to assist the single deck hand on the tender, who was only able to pull the line aboard when a guest assisted him. We then went to the other side of the ship where the process began again. Even after losing the brow once, no life jackets were given to the guests to ensure their safety when crossing the dangerous ramp to the ship. Finally some of the ship’s crew came on board the tender to help guests get across the brow as it traveled up and down, back and forth due to the seas. It took us an additional 1 hour and 45 minutes to get from the Cay to finally being on-board. During the entire 2 hour 45 minute experience, we never heard one word from the ship’s company, other than a demand to scan our cards when coming on board. No food or water was provided, and ship’s company made no effort to control the “evacuation” of the tender. It was every passenger for themselves, with some guests bypassing lines to get off quickly by cutting in front of other, often ill or elderly guests. I consider the entire experience an extreme embarrassment to Royal Caribbean. They did not take guests into consideration, if they had they would have just delayed tender operations until it was safe to do so. While transferring passengers, they also ignored their safety, and the lack of communications was inexcusable. If we had experienced this due to an individual’s mistake, that would be one thing, but this was a ship-wide failure, and the Captain should be ashamed of how his crew handled the situation. No apologies were given, the only communication we received after the event was from the Casino Director telling us we got one drink and some free spins (2 each on a penny machine) for our inconvenience. Our final issue was small in relation to the above issues, but I still thought was significant. Due to a school break period we had a good number of children on the ship. That in itself was not an issue. What was an issue was that the ship made no apparent effort to enforce adult only rules on the Jacuzzis or the adult pool area. Quite often the adult jacuzzi was filled solid with kids, and the adult pool area almost always had children/teens present. We also had repeated issues of kids yelling and running up and down the halls after 10 pm. We never saw anybody from the ship’s crew ever speak to any of the children in these situations. Read Less
Sail Date February 2016
I just recently returned from my third cruise with Royal Caribbean, and although my first two were fantastic experiences, this one was my last. Horrific service from their Guest Services and the main dining room, and poor communication ... Read More
I just recently returned from my third cruise with Royal Caribbean, and although my first two were fantastic experiences, this one was my last. Horrific service from their Guest Services and the main dining room, and poor communication between the company and guests confirmed that I had wasted several thousand dollars on a vacation I can’t even look back on to enjoy. My fiancé and I had almost grabbed our bags and departed the ship when we stopped in Key West, and I truly wish we had. Boarding the cruise ship has changed dramatically from what it used to be. Now touring the ship and various shops and bars felt like walking through a mall with the most aggressive kiosk vendors of all time. Everyone was shoving some brochure or pamphlet in your face and challenged you to upgrade (if you had already purchased a package) or asked personal questions about your dining schedule to pressure you to purchase food at one of their restaurants. Although I had already made two reservations online for their restaurants, we still got pressured to eat at one of them (of course, for additional charges) nearly every single day. I was even challenged by a worker on the ship of who I made the reservation through and what exact time I had reserved- he kept insinuating that I was lying to avoid making a reservation through him until I felt rude enough to walk away. Guest Services was horrific. After eating at Izumi (great service there, they appear to be the exception of the ship), I was double charged and my credit card company declined one of the charges. I received a letter to immediately report to Guest Services (although all charges are supposed to go through the final day of the trip..?) – she then proceeded to berate me, and even after speaking with my credit card company on the phone about why it was declined (the full charge was approved, and they proceeded to attempt the charge THREE more times. Of course it’s going to be declined after I already paid the full amount…), she was extremely demeaning and brought me to tears. When I finally asked for a manager or supervisor, one came over to ask if she was okay. Really, Royal Caribbean? When we were notified that we would be staying an extra day at sea due to the state of emergency in Maryland, the captain noted that all phones and internet would open to make alternate plans for hotels, airfare, etc. When I went upstairs to use the Guest Services phone, she nonchalantly told me to go back to my stateroom to make the call. When I walked back to my room, I was notified I would be charged $8/per minute for the call, and would have to go to Guest Services to use the phone. Upon returning to Guest Services, I waited over an hour in the line that I had already been at the front of for a one minute phone call. Real professional, guys. The cherry on top of the sundae was the fact security was called on us for a noise complaint by our stateroom neighbors. We had woken up to our neighbors every day, fell asleep to the sound of their teenage kids being loud, and heard every conversation through the door. I thought this was normal, especially for close quarters on a cruise ship, and seldom complained about it. During a rare time that we were in the state room after dinner, they had the gall to call a noise complaint (although a Leanne Rhymes impersonator was belting out Celine Dion in the Centrum). Security arrived and proceeded to complete what felt like a murder investigation in the room, asking personal questions, what were we talking about, how long have we been together, etc. REALLY, ROYAL CARIBBEAN?! To top that off, the matriarch of the family next door put a glass to the door to listen in. Quite lovely. To complete this dumpster fire of a vacation, we put out our luggage as directed the night before departure. We were then told after waiting over two hours to depart the ship (at 7:30am) that our bags would not be available to pick up until “at least” 9:35. Customs and Border Patrol told us something different, and we only ended up waiting until 8:00. So thank you, Royal Caribbean. I can look back on the week my boyfriend and I went away to get engaged only to blow thousands of dollars on a vacation we would like to forget. Read Less
Sail Date January 2016
If you just want quantity of food, this is the ship for you because there is no quality unless you dine in the speciality restaurants and even then it is iffy. Even the oatmeal is inedible. This cruise line is so far below the others that ... Read More
If you just want quantity of food, this is the ship for you because there is no quality unless you dine in the speciality restaurants and even then it is iffy. Even the oatmeal is inedible. This cruise line is so far below the others that it is hard to even rate it. Our supposed suite has a pole down the middle, a toilet with a black ring which can not be washed off. The day's activities are uninviting. Can you imagine 30000 years of art history in 30 minutes, shuffleboard, bingo and the usual loud music? I know that it is only two days on this ship but our last cruise last year was RCCL in Australia and the brand was identical. Terrible food, noise, no activities on board. We had a suite thanks to an upgrade but the concierge club was sub par. The food there was even poor. Everything is about selling and cheap. I needed toothpaste and the only tube was a huge on for $7.00. BOOO! Read Less
Sail Date November 2015
I am a 35 year old woman with 3 kids and a great husband. We were celebrating our 10 year anniversary without kids and had booked this several numbers in advance. We booked the second best suite - the Owners Suite and paid a chunk of ... Read More
I am a 35 year old woman with 3 kids and a great husband. We were celebrating our 10 year anniversary without kids and had booked this several numbers in advance. We booked the second best suite - the Owners Suite and paid a chunk of change. In short, we were THRILLED as it was something to look forward to. We were VERY disappointed. I will keep the following brief as I don't want to waste anymore of my time thinking about this awful experience. Old Ship - if you want to see rust, broken pieces of things around the room, HORRIBLE carpet and decor, then this ship is for you. It was built in 2006. You've, it was old and smelly. Our room - Best suit equaled a 3 day leak from the ceiling right in front of the bathroom. We were actually told that they would not be able to talk compensation with us until the END of the cruise because there a chance the lead could continue the rest of the cruise. So we dealt with this ISSUE for the entire cruise. Staff - Burnt out. Food - HORRIBLE. No variety. We have cruised before and this was the worst. Both got VERY sick with stomach bug and ended up having to go to medical. Entertainment - Sad. Never ever take a cruise during hurricane season off the Atlantic leaving from the east coast. We left from Baltimore and are still taking medicine because we feel like we are rocking. Lastly - I love old people. BUT the cruise was 75% people OVER 50. I saw more walkers and wheelchairs in the last several days then I had in the last 7 years. Again, I love old people and one day I might be that old fart on a cruise...but you should know what you are getting into. Read Less
Sail Date September 2015
I absolutely agree with every single comment NCBN0902! It was my very first time cruising and it was absolutely horrible. I understand the company had no control over the weather but they did absolutely nothing to assist passengers. My ... Read More
I absolutely agree with every single comment NCBN0902! It was my very first time cruising and it was absolutely horrible. I understand the company had no control over the weather but they did absolutely nothing to assist passengers. My cabin was at the very back of the ship and in order to get dressed to our "formal" dinner, i had to lay on the bed to get dressed because staying up was impossible. I had an unlimited drinking package but the seas made me so nauseous that it wasn't even needed. By the second night, i knew every single song that played on that ship. The entertainment was boring and targeted towards an older audience. Food in the Great Gatsby dining room was the same every night and so was breakfast. Decided to eat at the Italian place onboard on the ship due to arriving at Bermuda so late and nothing else to do, and it took 2.5 hours to get my food. Service was extremely slow. It appears most of the waitressing staff had too many tables to attend and the majority of them were stressed out which decreased the quality of service. The onboard casino was the main passageway to get to the Palladium Theatre and if you are not a smoker, you were out of luck and were introduced to second hand smoke and the same happened on the decks. The acrobatic show was four people dangling from bungee chords-not impressive at all! The time in Bermuda was unfortunately very short due to the ship arriving really late and leaving on time at 1 pm. By the time, I left Bermuda, I was wishing i was in Baltimore once again. it couldn't have come any faster. I absolutely hated every single minute of it and needless to say it will be my last cruise ever. Read Less
Sail Date September 2015
My wife and I are in our mid-40s and decided to take a cruise to Bermuda thinking that it would be a great way to spend a romantic week together while also getting to experience the culture of a foreign country. We were wrong. What we ... Read More
My wife and I are in our mid-40s and decided to take a cruise to Bermuda thinking that it would be a great way to spend a romantic week together while also getting to experience the culture of a foreign country. We were wrong. What we got instead was a "bus trip" aboard a no-tell motel to a shopping mall. The details are as follows: - The overall look of the ship was old and shabby, this was the first thing that I noticed as we ascended the gangway. There was peeling paint, rust, carpeting hanging from the stairs, dirty windows and every door that wasn't glass, be they cabin doors or elevator doors, was dented as if hit randomly and repeatedly with hammers. - When we arrived at our cabin, the first thing that greeted us was the stench of sulphur (like a septic tank) and wet carpet at the entrance to the bathroom. After notifying customer service about this, the room was cleaned, the rug was "dried" with a massive air blower (that blocked the entire walkway) and the shower was recaulked. This entire process took place over the first three days but the smell was gone and the carpet dry. - The toilet randomly just refused to flush. It always eventually did, just not on demand. - The food was mediocre AT BEST. This applied not only to the Windjammer buffet where, being a buffet, you'd expect mediocre food but also to the "fine dining" restaurant where the pretentiousness far exceeded the quality of the food. The "food" at the Park Cafe bordered on inedible and regardless of where it came from, the coffee tasted as if were filtered through a mixture of burnt sofas from a house-fire and ground up railroad ties (I wish that this was exaggerated). - The activities aboard the ship ranged from boring to embarrassing. Some of the highlights were the "World's Sexiest Man" contest, where having any sense of decorum was clearly grounds for disqualification, the belly flop contest, where the runners-up from the previously mentioned contest could put their splendid physiques to good use and, perhaps best of all, the "Fine Art" auction. This was the most offensive of all. Not because it plainly showed that the cruise line thought of their captive guests as pretentious dupes, who believe that actual art is sold on a cruise ship, but because they were apparently at least partially right. - The staff were all very friendly and always smiled, even when a "guest" gave them little reason to do so. - Many of the "guests" simply had no idea how to behave properly in public. Obviously this is not the cruise line's fault but it did have a great impact on the experience overall. - It's almost inconceivable that in 2015, smokers are still allowed to engage in their filthy habit in such close proximity to those of us that choose not to poison ourselves. Yet all of the starboard-side outdoor decks and the entire casino still allow this, as though they are somehow actually separated from the rest of us. Sorry smokers, it's your addiction not mine. Thanks Royal Caribbean for the opportunity to breathe second-hand cigarette smoke. - The entire cruise is a never-ending "up-sell". While eating in one restaurant, people from another badger you to come to theirs. You are ceaselessly encouraged to book your next cruise, starting while still at the dock. Plainly, the free coffee is designed to send you running for the on-board Starbuck's. The spa staff are always "encouraging" you to visit - When it rained, water leaked from everything but the lights. - Our daily one-mile walk on deck 10 doubled as trash pick up. The staff simply didn't do it and we couldn't just ignore it as it would have blown overboard. In hindsight this was rather silly considering the environmental rape that cruise ships inflict upon the oceans with what they dump overboard. - Once we arrived at Bermuda all of the ship's closed, forcing anyone inclined to spend money to do so on the island, at the grossly inflated prices that having a captive audience allows. - Snorkel Park "Beach" I won't get into details about that. You can find out all you need to know on Trip Advisor. I STRONGLY advise that you do so before visiting this physically hazardous dump (it literally is a "reclaimed" dump). Read Less
Sail Date August 2015
We were on the Grandeur the 21th if Feb. for 10 nights, we got the ship in Baltimore. There was a big mess up with our tables, they had my sister and her friend at a table for two, and my husband and me at a table for four, we were ... Read More
We were on the Grandeur the 21th if Feb. for 10 nights, we got the ship in Baltimore. There was a big mess up with our tables, they had my sister and her friend at a table for two, and my husband and me at a table for four, we were supposed to be at a table for ten, after two hours we got that took care of. I have been on 25 cruises with RCI, always were good and no complaints but this cruise was the pits. The WJ was dirty, had the the worst waiter in the dining room, she would forget to take people's orders, always gave everyone the wrong dish, the poor girl did not know what she was doing, if you ordered soup you were lucky to get it, the food was always cold. I seen a waiter wipe his nose on his shirt sleeve, it was disgusting. One of the bands got into it and the woman stormed off stage, we were told she was sick, I seen her get mad and storm off the stage, it was terrible. The ship had rust and dirty windows, I have never been on a cruise like this, it was a waste of money, never again on the Grandeur, the mattress was terrible, they finally replaced it, this is the first time I have ever complained about a cruise, but this ship needs more help and cleaned up, one night I ask for shrimp cocktail, was told no, RCI is cutting their budget. Ordered a grilled cheese, it was a hard piece of bread from room service, this is the truth. Read Less
Sail Date February 2015
It started with what had to be the biggest joke of a port. The staff was rude and the line for check in took 3.5 hours. The ship was very dated and small. There was limited seating around the grand entry area. There was septic leaking ... Read More
It started with what had to be the biggest joke of a port. The staff was rude and the line for check in took 3.5 hours. The ship was very dated and small. There was limited seating around the grand entry area. There was septic leaking in the hallway and several rooms around us had to have their carpet taken out and replaced . Our bed was hard as a rock and the pillows were flat. The shows and entertainment was also very limited and the events got boring fast. The last couple days were the worst. Between the customs check in Key West (it took 2 hours to get off) and the 2 hours and a near stampede that happened when we got back to Baltimore , it was the worse vacation we have ever had. Read Less
Sail Date February 2015
I specifically went thru a Royal Caribbean representative so I was sure I would get what I wanted....lets see-where do I start. I booked a room for 4 and the picture on the web site and the room where not even in the same ball park. So ... Read More
I specifically went thru a Royal Caribbean representative so I was sure I would get what I wanted....lets see-where do I start. I booked a room for 4 and the picture on the web site and the room where not even in the same ball park. So much so I went to the desk before checking in telling them a mistake was made...so sorry, no mistake. No couch-no extra bed, just bunk beds that dropped out of the ceiling so much we couldn't even stand up unless you were out into the room which barely allowed for 2 people to stand. The room was filthy with a broken chair that tilted (the only seat in the entire room). There was a vent that was missing 2 strips and when I looked into it there had to be at least an inch think of dust and dirt as far back as I could see. the shower curtain was broken and never fixed the whole time on board. I made sure there was a teen program geared towards 12-14 year olds as I had my granddaughters with me. There was not-just a 12 to 17. Like Anyone would let 12 and 13 yr olds hang out with 17 year olds? I think Not.There was not enough activities for young people at all....bingo just doesn't cut it.2 of our very expensive excursions were cut short by delays getting off the ship with no compensation offered. It was a very bad experience for my granddaughters who have both said they would never cruise again. Read Less
Sail Date February 2015
We were brought on this cruise by two Diamond Members who paid over $10k for the three cabins we had for this cruise. There were six of us in our party. Left Baltimore on a Saturday and started out OK, by Monday things started getting ... Read More
We were brought on this cruise by two Diamond Members who paid over $10k for the three cabins we had for this cruise. There were six of us in our party. Left Baltimore on a Saturday and started out OK, by Monday things started getting bad, events cancelled, buffet closed, all staff diverted to wiping down and cleaning ship. Staff stopped cleaning cabins after Monday, only changed sheets and towels, we had to clean our own bathrooms. Every surface on the ship was covered in sticky cleaning solution that was never wiped down. Felt like staying in some run-down no-tell-motel. By the end of the week you could not even see reflections in any of the mirrors. Senior staff did not acknowledge that their was an issue until later in the week when things really got bad. Major arial show was cancelled five minutes before showtime even though staff knew hours before that their was an issue. People missed dinner to see the show only to find out that it was cancelled. Replaced by a game show. Cruise staff was non-existant and did nothing to make guests happy. Last excursion day was cancelled and cruise was ended day early. However, ending the cruise a day early meant captain cruised at a very high rate of speed back to Baltimore which made it impossible to enjoy last day at sea. Pools were closed and drained because of choppiness. Hotel staff was rude, and lied to customer about what was going on and all they did to compensate was to give a certificate for a single day on another cruise which had to be used within a year. And $75 per cabin for inconvenience. Even though they did not clean cabins they still charged the $12/day gratuity. The only bright light on the cruise was our dining room wait staff and bar server in the dining room. There was such a lack of service on this ship we ended up having to get our own drinks most of the dine, except for the dining room. Only once did we see a waiter working the pool area. And when one of us would go to the bar to get a round of drinks the bar tender would give you a hard time about getting six drinks at once, for your whole party, even though they had not wait staff. Last night of the cruise I was sitting up in the lobby at around 2 am reading and all of a sudden a cloud of chemical came wafting over me because they were spraying down the elevator area. Never even bothered to check to see if there were people in the centrum lobby. Who knows what was in that spray, I was coughing for weeks afterwards. Would never go back on this ship and would never recommend RCL. Read Less
Sail Date January 2015
Was very disappointed with this Cruise. So many thing went wrong. First of all the Norovirus was on our ship. Many people got sick. We had to eat on wet tables, chairs etc. the staff was constanly wiping down everything with this sticky ... Read More
Was very disappointed with this Cruise. So many thing went wrong. First of all the Norovirus was on our ship. Many people got sick. We had to eat on wet tables, chairs etc. the staff was constanly wiping down everything with this sticky stuff. Our Cabin was not cleaned very well everyday because the staff was to busy washing walls, evelvators the polres on the steps. I was also very disappointed with the food. There was not much variety to choose from. I have been on other cruise s from Royal Caribbean Where the food was excellent. We were lied to about the sickness aboard the ship. They skipped a port and came back a day earlier. What they gave us for all the aggravation s was one free day on another cruise. I would never go on this ship again. Read Less
Sail Date January 2015
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the ... Read More
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the second day. I'm not talking about running out of one item, I'm talking NO DESSERTS at all and was closed half of the time. Second, we bought café mocha on third day of cruise, paid $4.95 each. We took it to our stateroom, I was trying to make a phone call and couldn't get service so I walked out of the stateroom to get better service. Stateroom attendant came in the room and threw the coffees away. there goes $10. out the drain. Second day, went to photo gallery and ordered a copy of a picture they took. $22.95, they told me to go and pick up the picture as it would be ready the next morning. Went the next day 14 TIMES... photo gallery was closed all day. I understand we're on vacation but we do have better things to do with our time than run back and forth to the photo gallery. Wrote a letter to manager of Guest services, he called and said he would call back... NEVER DID. Walked in the main dining room one time, staff were looking at us... we stood there for more than 10 minutes, no one came to see what we wanted, we left... Went to Cococay, they made us get on the small boat to get back to the ship... and we had to wait 35 minutes before the small boat left for the ship. 35 minutes... ridiculous, I guess they didn't want to leave before the boat was full, didn't care if we wanted to do something else with our time than just sit and wait... Went to photo gallery to buy the Cruise in review DVD. Guy told us it wasn't available until the next morning but we had to buy it now to reserve it. I told him about the experience with the picture but he assured us the DVD would be ready at 9 am the next day so we paid for it. Went back the next morning, guy said they're not ready yet they will be here at noon. We go back at 12:30, he said they're not ready yet but will be at 3pm. Went back after 3, he said they were not in yet but would be in by 6pm so we went back at 7pm, he said they're not ready, come back at 9pm. I then went to Guest services to complain, guy there said the DVD would be delivered to our stateroom around 9:30. So we wait. At 10:30 I call them again, they said they would deliver it before midnight. I called again at 1:30 am, they said, it will be delivered during the night, there are only 2 people to do it. Next morning I call again, last day, we are leaving the ship at 7:15am. Guy said it will be in the room before 6... no show of course. I went back to Guest services at 6:30 am... now we have 45 minutes before departure. Girl said, she will personally bring it to me on deck 4 within 10 minutes. Well, I'm not at home, paid for the DVD and never got it. I call it stealing. they took my money but we never got the DVD... The whole cruise was a nightmare, not one day went by without us having a hard time. Staff that answered the phone for room service was rude, told me that I couldn't order if I didn't have a menu, I asked, OK, where can I get one, and he replied... well, I don't know, do you want one of everything... how idiotic... Would have a lot more complaings but tired of writing... That cruise cost me $4,000. and was a nightmare.. Read Less
Sail Date January 2015
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the ... Read More
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the second day. I'm not talking about running out of one item, I'm talking NO DESSERTS at all and was closed half of the time. Second, we bought café mocha on third day of cruise, paid $4.95 each. We took it to our stateroom, I was trying to make a phone call and couldn't get service so I walked out of the stateroom to get better service. Stateroom attendant came in the room and threw the coffees away. there goes $10. out the drain. Second day, went to photo gallery and ordered a copy of a picture they took. $22.95, they told me to go and pick up the picture as it would be ready the next morning. Went the next day 14 TIMES... photo gallery was closed all day. I understand we're on vacation but we do have better things to do with our time than run back and forth to the photo gallery. Wrote a letter to manager of Guest services, he called and said he would call back... NEVER DID. Walked in the main dining room one time, staff were looking at us... we stood there for more than 10 minutes, no one came to see what we wanted, we left... Went to Cococay, they made us get on the small boat to get back to the ship... and we had to wait 35 minutes before the small boat left for the ship. 35 minutes... ridiculous, I guess they didn't want to leave before the boat was full, didn't care if we wanted to do something else with our time than just sit and wait... Went to photo gallery to buy the Cruise in review DVD. Guy told us it wasn't available until the next morning but we had to buy it now to reserve it. I told him about the experience with the picture but he assured us the DVD would be ready at 9 am the next day so we paid for it. Went back the next morning, guy said they're not ready yet they will be here at noon. We go back at 12:30, he said they're not ready yet but will be at 3pm. Went back after 3, he said they were not in yet but would be in by 6pm so we went back at 7pm, he said they're not ready, come back at 9pm. I then went to Guest services to complain, guy there said the DVD would be delivered to our stateroom around 9:30. So we wait. At 10:30 I call them again, they said they would deliver it before midnight. I called again at 1:30 am, they said, it will be delivered during the night, there are only 2 people to do it. Next morning I call again, last day, we are leaving the ship at 7:15am. Guy said it will be in the room before 6... no show of course. I went back to Guest services at 6:30 am... now we have 45 minutes before departure. Girl said, she will personally bring it to me on deck 4 within 10 minutes. Well, I'm not at home, paid for the DVD and never got it. I call it stealing. they took my money but we never got the DVD... The whole cruise was a nightmare, not one day went by without us having a hard time. Staff that answered the phone for room service was rude, told me that I couldn't order if I didn't have a menu, I asked, OK, where can I get one, and he replied... well, I don't know, do you want one of everything... how idiotic... Would have a lot more complaings but tired of writing... That cruise cost me $4,000. and was a nightmare... Read Less
Sail Date January 2015
First of all, the staff is very friendly, and provided great service. Like said earlier comments, I dont know the reasoning behind why the ship was wobbling so badly that made my head spin with headache on the last two days of the cruise, ... Read More
First of all, the staff is very friendly, and provided great service. Like said earlier comments, I dont know the reasoning behind why the ship was wobbling so badly that made my head spin with headache on the last two days of the cruise, and i still felt my head spinning two days later after the cruise. I don't want to hear excuses about weather, or reducing speed to save gas, whatever, bottom line i book a cruise, not a joe blow boat that anyone can steer. If i wanted to be wobbled and shaked i would have book something else. to give you an comparison i was on the carnival pride in Dec 2010 going to the bahamas with my wife. We loved that whole experience, the ship was wobbling like we're in 17th century ship. I saw on one of your channel about the newer freedom of seas has stabilizers. this ship really needed badly, especially if i cant sleep because i was woken up feeling like ship is dipping into the ocean. Second thing I was really annoyed is the allowing of smoking around outside pool deck, it was annoying the moment i walk out of windjammer cafe. i get slam with smoke from people smoking, while i'm holding all the food in my hand, not good, i guess you royal caribbean doesnt care about the people that dont smoke and not afraid of people suiting them for lung cancer due to second hand smoking. I understand everyone has rights on what they can do, if they like smoking so be it, but it needs to be somewhere where, other non smokers are not affected. I dont know about others, but i couldnt get into the pool, because i'm not interested in doing second hand smoking. Also, there are pregnant women on board including my wife. What end up happening is me and my wife walk down to deck 8 across the state to go to park cafe to avoid the smokers. Park cafe is great, but it doesnt have selection of windjammer, not that it has that much variety anyway. I was a chef for a 3 years for a chinese restaurant, the food variety and quality that was display on winjammer, i would give it at best 5 out of 10 for mediocre. My wife and I was bored with selection after day 2. for example, so much food for breakfast, i ate mostly an omelet and green apple, and hash brown, and sausage. everything else look disgusting, scrambled beater eggs looks watery and gross. Sushi rolls was really sour. lunch and dinner, ehh.....i rather cook at home. We decided to enjoy some fresh air on deck 5, guess what more people smoking, and deck 10 was somewhat ok as its completely open, but the wind was very strong and not enjoyable, 4 out of 10 days. I booked a cruise vacation spend 5 days figure out where are the smokers, and where we can enjoy the vacation. We even had to avoid parts of deck 5 as the smokers right outside the casino, sends smoke to the centrum. Dont get me wrong, the entire staff is super awesome, but the ships policy for smokers, inability to keep the ship stable on a cruise, and the food variety and selections are the biggest deterrents for me and my wife booking another royal caribbean trip. For pete sakes you have 700+ crew, and for all the cooking staff you have, i should see more than just 2 things different on the buffet. everything is same old same old starting day 2. surely royal caribbean can have just two or 3 of your cooking staff to think of better variety then 2 or 3 dishes. I use cooking staff, as based on what i seen food quality and variety, they feel like interns to me. None of the dish make me feel like they are even chef quality. Read Less
Sail Date January 2015
On Jan. 24th we began our disappointing 10 day Western Caribbean cruise on the Granduer of the Sea, departing from Baltimore. The waters were a little rough as we rocked and rolled the entire trip. I can't remember any of our ... Read More
On Jan. 24th we began our disappointing 10 day Western Caribbean cruise on the Granduer of the Sea, departing from Baltimore. The waters were a little rough as we rocked and rolled the entire trip. I can't remember any of our Caribbean cruises to be this unstable. On the 4th day of sailing one of our relatives was stricken with the norovirus and was confined to his stateroom. We later found out that there were several other cases that were quarantined . We had to be served everything by the staff. All the tables were washed down with some sticky cleaner and making it impossible to sit anywhere .By the time we got to Jamaica there was over 200 sick and the board of health and CDC came on board. I believe they finally told the Captain to head home early and get the ship sanitized. We did not go to Labadee,Haiti because the Captain announced there was a medical emergency on board and we must head home earlier, I truly believe that this norovirus epidemic should have been recognized earlier by the captain and we should have returned home to address the situation. This has been the 3rd time in a year that this has happened and there was a complete failure by Royal Caribbean to acknowledge the problem. I believe that the money for the cruise was more important that the safety and well being of the passengers. This was my first and last trip on by Royal Caribbean. Read Less
Sail Date January 2015
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the ... Read More
Well, that was my third cruise, one with Princess Cruise and second with Royal Caribbean. First one on enchantment of the seas was great but this one on Grandeur of the Seas was really hell. First, Windjammer ran out of desserts on the second day. I'm not talking about running out of one item, I'm talking NO DESSERTS at all and was closed half of the time. Second, we bought café mocha on third day of cruise, paid $4.95 each. We took it to our stateroom, I was trying to make a phone call and couldn't get service so I walked out of the stateroom to get better service. Stateroom attendant came in the room and threw the coffees away. there goes $10. out the drain. Second day, went to photo gallery and ordered a copy of a picture they took. $22.95, they told me to go and pick up the picture as it would be ready the next morning. Went the next day 14 TIMES... photo gallery was closed all day. I understand we're on vacation but we do have better things to do with our time than run back and forth to the photo gallery. Wrote a letter to manager of Guest services, he called and said he would call back... NEVER DID. Walked in the main dining room one time, staff were looking at us... we stood there for more than 10 minutes, no one came to see what we wanted, we left... Went to Cococay, they made us get on the small boat to get back to the ship... and we had to wait 35 minutes before the small boat left for the ship. 35 minutes... ridiculous, I guess they didn't want to leave before the boat was full, didn't care if we wanted to do something else with our time than just sit and wait... Went to photo gallery to buy the Cruise in review DVD. Guy told us it wasn't available until the next morning but we had to buy it now to reserve it. I told him about the experience with the picture but he assured us the DVD would be ready at 9 am the next day so we paid for it. Went back the next morning, guy said they're not ready yet they will be here at noon. We go back at 12:30, he said they're not ready yet but will be at 3pm. Went back after 3, he said they were not in yet but would be in by 6pm so we went back at 7pm, he said they're not ready, come back at 9pm. I then went to Guest services to complain, guy there said the DVD would be delivered to our stateroom around 9:30. So we wait. At 10:30 I call them again, they said they would deliver it before midnight. I called again at 1:30 am, they said, it will be delivered during the night, there are only 2 people to do it. Next morning I call again, last day, we are leaving the ship at 7:15am. Guy said it will be in the room before 6... no show of course. I went back to Guest services at 6:30 am... now we have 45 minutes before departure. Girl said, she will personally bring it to me on deck 4 within 10 minutes. Well, I'm now at home, it's been over a month and still no DVD. I paid for the DVD and never got it. I call it stealing. they took my money but we never got the DVD... Been saving whole year for this cruise, they took my hard earned money (some of us have to work hard for their money). The whole cruise was a nightmare, not one day went by without us having a hard time. Staff that answered the phone for room service was rude, told me that I couldn't order if I didn't have a menu, I asked, OK, where can I get one, and he replied... well, I don't know, do you want one of everything... how idiotic... That cruise cost me $4,000. and was a nightmare... It's not like I'm asking for charity or even a favor here, just want what is rightfully mine... what I paid for with my hard earned money and they refuse to give it to me. This thing, they sold for 30. US... probably cost them like $1.50. I want it because my son is on it and this cruise was his birthday present for his 35th birthday... just want what is mine, nothing more, nothing less. Another thing, got an email from Customer Service saying that there would be a celebration for my son's birthday... no one even said happy birthday to him... NO ONE... It's pretty obvious to me that they don't want to send me what I have paid for... BEWARE... don't cruise with them, it's hell... no service... they steel your money... make promises that they don't keep, it's like you're worthless to them, they make you feel like you're begging for charity when all you want is what you paid for. Read Less
Sail Date January 2015
We went on a Christmas cruise and the ship is old and the entertainment and onboard activities are only OK. I would never go on this ship again as the food was terrible. I almost "lost it" when I saw Caribbean goat curry a ... Read More
We went on a Christmas cruise and the ship is old and the entertainment and onboard activities are only OK. I would never go on this ship again as the food was terrible. I almost "lost it" when I saw Caribbean goat curry a selection on the buffet. One dinner entree was so cold that the waiter sent it back after he saw that I could not eat it. I threw up all night after one of the steak dinners that had a bit of a funky taste to begin with. I of course did not finish it. The brisket that I ordered one night was all fat. One taste of that and the bite ended up in my napkin. The waiters were very good and the staff cleaning the stateroom was excellent, otherwise I feel that this ship is not up to the standards that I have had on Royal Caribbean in the past. We are Emerald members of the Crown and Anchor Society, so we have sailed many times on this line. The weather was cool so many people went to the Solarium which is dedicated to adults, but it was too cool on the outside pool so everyone crowded in the Solarium and plunked a towel down. The staff did not remove the towels until late in the day so many chaise chairs were tied up with no one using them all day long. I tried to get a seat many times and asked for help, but was met with stares when I asked the staff for assistance in removing towels that were there for hours with no one in them. It was awful. I know it sounds minor, but it meant that I did not get a chair as the people that did "reserve" one were at chapel, changing clothes or somewhere else for hours and that was their chair when they returned. It was simply not fair and Royal Caribbean did nothing to solve the problem, nor did the staff care. My husband had his 80th birthday and the travel agent informed the staff at RCC. It was never acknowledged. We had a great table so the last night I asked them before we disbanded to wish him a happy birthday. Don't get me wrong, it was not about RCC not giving him another dessert. After 8 nights we knew that there was not one that was even pretty or good as we had tasted them and the only one edible was the ice cream. Just was a disappointment as we had gone on this ship for the holidays and his birthday. The line up for Customs and the departure was terrible. They herded you in one room then had you to sit forever and then paraded you around to another area where the lines were not known to anyone and it was utter chaos. I am a migraineur and to not have pain if I drink a cup of coffee several times a day. I do not think that their coffee has caffeine in it as I got a migraine which was not helped by their coffee. They had a Starbucks on board so I bought coffee which solved the problem, but I am pretty sure that they probably serve only decaf in the dining facilities.   Read Less
Sail Date December 2014
It was my first cruise with Royal. It would be my last but they are giving me a sweet heart deal on another cruise on the Caribbean on another ship. We boarded 11/21 in Baltimore. We noticed a lot of kids, about 600 on this cruise. The ... Read More
It was my first cruise with Royal. It would be my last but they are giving me a sweet heart deal on another cruise on the Caribbean on another ship. We boarded 11/21 in Baltimore. We noticed a lot of kids, about 600 on this cruise. The kids were in the adult pools, some young ones in diapers. The staff said nothing Turns out we had a Junior suite which was pricey, suites are also under the pools and Windjammer. So the more you pay the louder the noise. Day and night we listened to chairs and carts rolling over us. If you also want a balcony expect the smell of gear oil. Never did figure that out, actually schooled their HVAC tech on fresh air intakes at 3 am. Then we had a flood. They tried to tell me, while they were sucking water out the cabin beside me, that it was my shower. They figured out real quick I was familiar with the trades. When I asked it if was potable or waste the "plumbers" had a blank stare and left. We also had a dinner at Izumes. I had a problem with raw chicken being cooked on a hot rock surrounded by raw vegetable. My wife had sushi and ended up sick all night. The next day the water was calm outside of Key West and they canceled stop on us, that was the one stop I was excited about. Thanks Giving night at 1 am to 4 am we had no water and the toilets quit working. The seas were rough all 8 days, sick bags were placed around boat, it is small so gets tossed around easy. 50% of this crew has a attitude, which I have never seen on Carnival. I was glad to get off the ship and would not recommend anyone to take this cruise. So I dealt with smells, headaches, burning eyes, flood, food poisoning, noise, toilets not working and rough seas. If the sounds like a good vacation, then this is the ship for you. Oh, and lying crew members. Read Less
Sail Date November 2014
2nd time w/RCI & this was horrible. The balcony suite was small & decorated from the 70's. The bathroom smelled like a septic & was very tiny. Elevators were slow and the toilet lines were blocked several times so toilets ... Read More
2nd time w/RCI & this was horrible. The balcony suite was small & decorated from the 70's. The bathroom smelled like a septic & was very tiny. Elevators were slow and the toilet lines were blocked several times so toilets could not be flushed. Nothing to do on the ship and too many kids running around unattended by there parents. On deck 9 you can see chipped paint and many layors of paint. This ship is outdated and not worth money. Do not book the Atlantic Water Park excursion for the Bahamas. You arrive around 2:30 & then taken on a tour of the hotel & shopping areas. They seem to be just interested in getting you to buy from their stores. By the time you get to the water park you have less than 3 hours to use it because it closes at 6pm. Was not worth the $129 per person. The cost of the food is also ridiculous....paid $21 for 2 hot dogs, fries a drink. The safe in our room would not open several times so maintenance was call often. I am just really disgusted because our 1st 5 day cruise was fantastic. We paid too much money for a longer and boring trip. Read Less
Sail Date August 2014
The biggest issue that is the non working bathrooms all aboard the Grandeur. We experience the problem on the second morning in our stateroom. We called maintenance and was told that they are aware of the issue and was not just in our ... Read More
The biggest issue that is the non working bathrooms all aboard the Grandeur. We experience the problem on the second morning in our stateroom. We called maintenance and was told that they are aware of the issue and was not just in our stateroom. We were further disappointed during the cruise when I stopped by the restroom near the Great Gatsby. Not only the same non working bathrooms issue, but also disgusting sewer smells in that public restrooms throughout the ship. When I reported the issue again, I was told that they are working on a leak in the bathroom vacuum system that flush the toilets. Of course this issue was never fixed during the entire duration of our cruise, the only action that was taken was to try and mask the smell, which didn't last. If this was any hotel, we would have already checked out after the first incident; unfortunately, we were stuck on a ship and can't go anywhere. The second issue I have with Royal Caribbean is the fact that you allow smoking in open areas, even by the family pool. There is nothing like smell like cigarettes while on vacation and coming back to the stateroom with the disgusting smell trapped in the small room. They should only allow smoking in bars, casinos, and the any other areas that kids don't have to walk like at the tail of the ship. The last issue I have was concerning the captain reasoning for heading back so early after they canceled CocoCay port of call. I understand that storms happens and safety should always be first priority, however I don't understand this captain's reasoning. We waited two hours at sea and the waves were calming by CocoCay, but he decided anyways to head back to Baltimore early and chase the tail of Tropical Storm Cristobal at the time, that was already heading northeast. The rip current did not make the last 3 days at sea enjoyable for anyone. To add to the bathroom issue and smells, now there is vomits in sinks and people throwing up in the pool (happened twice that I witnessed and they even closed the pool on the last day). When we gotten back from this disappointing cruise trip, I researched only to find out that non working bathrooms and the disgusting sewer smells have been reported before on this old ship even before 2012 No one should have to put up with these type of facility issues!!! Read Less
Sail Date August 2014
This was our 3rd cruise. We are mostly independent travelers, but our kids and friends had so much fun on previous cruises, we thought what the heck. PLEASE don't waste your money on this trip. The stops are awful and the ship is not ... Read More
This was our 3rd cruise. We are mostly independent travelers, but our kids and friends had so much fun on previous cruises, we thought what the heck. PLEASE don't waste your money on this trip. The stops are awful and the ship is not comfortable. Save some extra money and take a cruise out of FL for beach lovers and for history/scenic beauty, we loved our Celebrity cruise out of Barcelona!!!! Pros: 1. Main Gatsby dining room/park cafe fairly good food and service 2. Comedy shows pretty good 3. Room attendants were hard working and pleasant Cons (not RCI fault): 1. Weather terrible for 50% of trip (freezing 2 days and rain/wind on Nassau port day) 2. People spreading Norovirus (some people blame ship-but always a risk you take on a trip) 3. Sunglasses sitting beside water bottle and jacket were stolen in the fitness center 4. Typical BS of pool chairs being taken all day. B/c of weather the solarium was the problem. I was in and out all day (not holding a chair) Would see chairs from 8am to 5pm without a person in them but for maybe an hour. SELFISH If people would just come and go all day there would be plenty for all. CONS (completely the fault of cruise line-RCI): 1. Windjammer is a joke. No place to sit and a zoo on sea days. 2. Would have appreciated the option of re-scheduling the cruise since the ship came in sick on April 5 when we boarded. They gave that option to the cruisers leaving April 12. We were not so lucky. 3 out of the 10 people we were with got sick. Their sick clinic charged $5 for for my child's Tylenol. Disgusting. We were all healthy when boarding!!!!!! 3. Restaurants that charge extra were taking up valuable floor space. Oasis and Liberty can handle this, Grandeur can't. We were also bombarded with a pesky/pushy salesman pitch for the restaurants while trying to enjoy drinks and a trivia game with friends. 4. Tried to enjoy spa treatment for birthday and was treated to the spa trying to sell me their products for the whole hour. REALLY RCI would that be relaxing for you?????? Ridiculous 5. Loud construction repair on the pool deck above our room. Went on even the at sea days. Blocked off part of the pool deck/walkway and made our room crazy noisy. 6. This is the BIGGEST CON: Tender operation at Coco Cay was so disorganized and a crazy mess. We were not able to get off the boat until 12:30 pm, and were forced to return by 4:30 pm. What a joke. I did try to enjoy the little time we had there. Saw some beautiful fish and swam over a sting ray. 7. Our room was very uncomfortable and the panoramic window view that we paid extra for looked like it had not been cleaned since 2000. I'm sure prisons have more comfortable sofas. It was like sitting on a brick. Shower the most dysfunctional of our 3 cruises. 8. Our teens literally had nowhere to go, but the pool. The 18 yr old wasn't allowed in the teen lounge and the younger ones weren't allowed in other adult areas. The 13 yr old tried to register for ping pong tournament and was denied by staff member(and he is good- won school tournament). The kids wanted a place to play cards, etc. kept getting run out of places. They really tried to enjoy themselves, but it shouldn't have to be such hard work. And they are well behaved kids, not being wild or destructive. Read Less
Sail Date April 2014
Our departure was delayed several hours so they could do a thorough cleaning job as almost 6% of the passengers of the previous cruise "reported" their illness. I don't know how many went un-reported but I knew of several ... Read More
Our departure was delayed several hours so they could do a thorough cleaning job as almost 6% of the passengers of the previous cruise "reported" their illness. I don't know how many went un-reported but I knew of several people on our cruise that did not report their illness, self-quarantined because they were so ill they couldn't get out of their cabin. Several also developed the illness the day they left the ship or the next day. This affected the service of the crew as they were all pressed into service disinfecting the public areas. The crew slopped wet disinfecting fluid continuously on elevator walls, railings, tables, and any flat surface and left them to air dry. IT BECAME DISGUSTING. The biggest fiasco was the private island experience of Coco Cay. Passengers stood for 2 hours down corridors as lines formed to try and board the tender boats for the short trip to the island. Inexcusable. We ended going back up to the pool area and about 11:30 went to stand in line again. I believe we finally got onto the island about 12:45. We had to be back on the ship by 430. We used up about 45 minutes of that time standing in line to try and get some of the buffet lunch. The grilled hamburgers were soaking a trays of warm water during the wait - awful. The ribs were edible but only lukewarm. Our dining room experience was mediocre at best, poor service topped off by trying to sell us a book one dinner. First time cruising Royal Caribbean - most likely our last. Read Less
Sail Date April 2014
This was our first cruise and will be our last. The night before we left for Baltimore we received a call that the ship was delayed due to the norovirus by several hours. The day of departure my family was swore at and screamed at by the ... Read More
This was our first cruise and will be our last. The night before we left for Baltimore we received a call that the ship was delayed due to the norovirus by several hours. The day of departure my family was swore at and screamed at by the luggage crew for not placing our luggage in the proper spot and not putting the handles down on our luggage, we filed a complaint. We arrived on the boat and did not receive our juice package that was bought prior and our souvenir cups for the replenish package until 3 days into the cruise. We were later told by staff that this "norovirus" was on the last 2 previous ships but Royal Caribbean lied. We were told that the boat would speed up in the night to ensure us to our first stop that was Florida, but later found out by staff that the generator failed in the night. My family purchased Disney passes prior to sailing. 40minutes before we were about to reach our first port in Florida we were told the Disney excursion was cancelled, sorry! All that money down the drain and because you can't purchase Disney tickets threw Royal Caribbean we were shit out of luck. The next day the captain made an announcement that we would get an extra hour at their private island, Coco Cay, we guess what, that did not happen because the whole entire island closes at 430pm. As far as staff pampering you that was far and few the staff was forced to clean the entire ship every half an hour we felt terrible for them but because they were forced to clean and get rid of the virus we lost out and it was at our expense. Most the staff has broken English no one knows what they are talking about, I was told by our house keeping that laundry was $5.00 but in all actuality is was $5.00 a piece of clothing, needless to say I spent 170.00 on 2 small bags if laundry. When I called to make a complaint threw Royal Caribbean directly they said, "I am so sorry to hear this but there is nothing we can do." I will cross this off my bucket list & will never sail again. Read Less
Sail Date April 2014
arrived at the port with our friends from the United Kingdom for the 8 day cruise to the Bahamas was quite excited about our vacation but we then went on the pool deck and some of the top deck was cordoned off as there were 3 beams broken ... Read More
arrived at the port with our friends from the United Kingdom for the 8 day cruise to the Bahamas was quite excited about our vacation but we then went on the pool deck and some of the top deck was cordoned off as there were 3 beams broken and had been taped off with duck tape and painted as a cover up .There were water leaks in the solarium was roped off,windows tied down to main beam in windjammer.We learnt when set off from Baltimore that the ship had been in 30ft waves the day before and this contributed to the damage.Surely all damages should have sorted before the next voyage as risking injury to people in which 1 lady had slipped and broken her knee cap.Then on the way back Gastrointestinal virus was on the ship teenagers and children areas had shut down this then made all other areas very crowded.stepped on a thumb tack in one of the elevators and another elevator dropped 4-5 inch when stopped and my husband tripped over with crutches.. The food was bad in windjammer same stuff day in day out,husband was asked to keep moving in the line which is a bit difficult with crutches. entertainment was not good there was no atmosphere on the ship at all, there was good music when coming into port of Baltimore a bit late. All in all very disappointed in this trip it cost a lot of money especially for our friends from the UK. Cruised with the royal caribbean 4 times will not be g0ing with them again now to wait another 12 months for a vacation. Read Less
Sail Date March 2014
We sailed many times on Princess’s and Holland America’s ships. We can find room of improvements, but overall liked cruising with them. This was our first (and will be the last) on Royal Caribbean. Maybe word “Royal” confused us ... Read More
We sailed many times on Princess’s and Holland America’s ships. We can find room of improvements, but overall liked cruising with them. This was our first (and will be the last) on Royal Caribbean. Maybe word “Royal” confused us in thinking this line should be exceptionally good. Everything from watery shampoo and unusable (uncomfortable) sink in bathroom to nonsense answers of front desk clerks, to deceptive claims of the store sales people was BAD! Te worst of all was food: cheap, low quality, tasteless food. 9th floor lunch buffet food was at the best on $5.99 country buffet level. Food at main dining room was not much better and as they tried to muck you, on the same menu page was the items you could order for the additional fee. The waiter (our waiter for table 528 was name Maya) almost always pointed at these items with the comments: that …” but that file minion for additional $19.95 will melt in your mouth…” no thank you Maya, we paid enough to have dissent stake without paying extras. Do not be confused with word “Royal” there were nothing royal at all. The worst cruise line we ever experienced! We would never go with RCI again and do not recommend it to anybody.   Read Less
Sail Date February 2014
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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