127 Royal Caribbean Grandeur of the Seas Cruise Reviews

We did this cruise as a back to back with the preceding Caribbean 11 night, for a total of 20 nights. The price was good and there were some ports we had not been to so we chose to try going out of Baltimore in the winter. I should ... Read More
We did this cruise as a back to back with the preceding Caribbean 11 night, for a total of 20 nights. The price was good and there were some ports we had not been to so we chose to try going out of Baltimore in the winter. I should qualify this review by saying we are Elite Plus on Celebrity, so we couldn't help but judge this cruise somewhat by Celebrity standards (it failed). That may not be fair, but there you are. The turnaround embarkation went fine and we were back on the ship very quickly. The ship did provide a special lunch for the B2Bers in the MDR, which was nice. We changed from an inside cabin on deck 2 to an oceanview on deck 3 for this leg of the cruise (planned that way) and it was a huge improvement. The inside was so small you could not walk around the bed to get into it. Smallest cabin we've ever had in 35 cruises. The OV for this cruise was enough larger to actually feel spacious to us after 11 cramped days. Our cabin attendant never introduced herself. Ever. We would usually leave our cabin around 9:30 for breakfast, returning around 12. Half the time our cabin was not made up by noon. The ship lost a lifeboat in Charleston and we were delayed hours waiting for Coast Guard approval to continue. This meant arrival at our next port (Canaveral) was also delayed so much that at least half the shore excursions had to be cancelled. We had planned to tour the Space Center, but by the time we arrived in port there was not enough time to do so, so we ended up staying on the ship, essentially missing the port. We did enjoy Charleston. Miami was nothing special. We had been to Nassau before but did a self-guided walking tour that we enjoyed and were back on the ship by 3:30. CocoCay was beautiful as always and was the best port of the trip. We gave up on the Windjammer after breakfast on the second day of the first leg. The food was mostly inedible. Lots of "mystery meat" and not much variety. The best food on the ship was at the Park Cafe at the back of the Solarium. Dinner in the MDR was hit or miss, mostly miss. Never had a decent steak in 20 days. Our friends who spent extra for Chops reported they were underwhelmed. The dining room staff was very good but they can't make up for bad food.We breakfasted at the Diamond Lounge continental breakfast almost every day to avoid the Windjammer. Entertainment was ok. We liked the production shows (even though we had seen them on the first leg of the cruises), especially the tango show. We skipped the comedian/magician stuff and spent the time socializing with friends in the Diamond Lounge. I should also mention that Elite Plus on X translates to Diamond on RCL, not Diamond Plus. Diamond has many fewer amenities than Elite on X so we missed many things we are used to having. We were not allowed in the Diamond Plus lounge. The longer happy hour was the only advantage over the X perks. There were virtually no enrichment activities onboard, unless you count napkin folding as enrichment. One morning a pipe burst on deck 8, flooding some aft cabins on 7 and 8. Water cascaded down the aft stairway, which was then closed off. Decks 8 and 9 had no water for several hours (no coffee in the Windjammer, no showers for the guests). Lots of fans running on the carpeting in and out of the cabins, wet mattresses replaced, etc. A friend from deck 8 went down to Guest Services in her bathrobe and asked for bottled water to brush her teeth. She was told there was bottled water in her cabin, to which she responded that if she used it she would be charged for it. They did agree to comp her the water. Bottom line: This ship is old and scheduled for drydock in April. The Grandeur has a loyal following from Maryland, Pennsylvania and Virginia as those people can drive to Baltimore. Since we have to fly, I doubt we will be doing this again. We are hesitant to return to Royal Caribbean and will be back on X for our next cruise,. We enjoyed the new friends we made on this cruise, but if it weren't for the Diamond Lounge we would have had a miserable time. Read Less
Sail Date January 2017
Our cruise started out in Baltimore on a Saturday and it was an hour or two late leaving port due to an engine problem. On Sunday at sea everyone received message there would be no water from 1 a.m. for several hours and this would ... Read More
Our cruise started out in Baltimore on a Saturday and it was an hour or two late leaving port due to an engine problem. On Sunday at sea everyone received message there would be no water from 1 a.m. for several hours and this would continue for the next night also as they are doing maintenance work late at night/early morning. This was no problem unless you had to use the toilet after 1 am. Monday, 1/16, we arrived in Charleston SC. Upon returning to the ship for it to sail at about 4 PM the ship did not move. Around 7 p.m. that evening we were told that a life boat fell off the ship and the Coast Guard inspected the ship to make sure it was safe for sailing minus the life boat and they were waiting for the pilot to get us going. We left Charleston that night and on Tuesday morning around 7 am discovered we had no hot water when I went to take a shower. Called maintenance and a person responded with 15 or 20 minutes and started to work on the toilet. I told the maintenance man I called for no hot water, not the toilet. He then went to work on the shower fixture, taking that apart (and forcing the heat regulator knob on backward) which of course did not give us any hot water. While he was there fooling with the shower a message came over his "walkie-talkie" for employees to get to the 7th deck for major flooding. It turned out a pipe had broken on the 8th deck and flooded several rooms/areas on the 7th deck which is why there was no hot water. It took until around 4 p.m. that afternoon for us to have hot water and sometimes no water at all. Because of leaving Charleston late on Monday, we arrived at Port Canaveral 3-4 hours late and our shore excursion to the space center was cancelled and we were told they would credit everyone's account for those shore excursions that were cancelled. Wednesday we were in Miami and had no problems. Thursday, arrived in Nassau and after returning to room from breakfast I found a strong odor of ammonia in the room. My wife couldn't smell it and nor could the stateroom attendant. I still did and just overlooked it. We went to our shore excursion and upon returning later that afternoon, I found the smell was worse. I found it to be coming from a vent in the vanity/dresser right above where the fridge is located. Stateroom attendant came in and this time he could smell it and agreed as to where it was coming from. We went to dinner and when we came back he advised me it was the fridge and they removed it (apparently a Freon leak). Was told they didn't have a replacement and would repair it. For the next two days a maintenance man came to our room about the smell and check the fridge. I told them the smell was gone and we had no fridge but each time they looked for a fridge. The third day we just received a phone call from maintenance wanting to know if the smell is still there and how the fridge is working. Told them for the third straight day, we had no fridge. Friday, arrived in CocoCay and had no problems. After our shore excursion in CocoCay we went to dinner that evening and upon returning could not get in our room because the door was jammed. Turns out the closet door (which had a missing door stop to keep the door from swinging the whole back) jammed against the stateroom door. About one hour later the maintenance man was able to gain entry to our room. The maintenance man then came back that same evening and repaired the closet door. On Saturday evening after we returned from dinner we found a different fridge had been placed in our room. On the positive side, the food was good in the dining room, our table waiters Leon and Yogi were wonderful. This was our 6th cruise and the best service we've had because of these two individuals. Yogi by far was exceptional but we dealt with him more as he was the assistant and whenever he was working the windjammer and he saw out party he would drop everything and attempt to find a table for us and anything else he could do to make our trip more enjoyable. The theatre décor and seating were excellent and the shows were good. On the negative side, besides the problems above, It appears the ship is in not too great shape and in need of internal repairs as well as exterior repairs i.e. railing on balcony in staterooms are in need of varnishing and sanding. Rust, peeling paint etc. on balcony. Windjammer food was not very good at all and most times was just warm or lukewarm at best. Also found several dresser drawers in closet were jammed closed and unable to open. Read Less
Sail Date January 2017
We chose to sail with Royal Caribbean because it was winter, out of Baltimore and a good price. Boarding was smooth. Our cabin was adequate but the layout put the bed in front of the window and restricted our ability to look outside. The ... Read More
We chose to sail with Royal Caribbean because it was winter, out of Baltimore and a good price. Boarding was smooth. Our cabin was adequate but the layout put the bed in front of the window and restricted our ability to look outside. The shower had a curtain instead of a sliding door. We left Baltimore late due to engine problems, arriving late in Charleston. In Charleston, a lifeboat the crew was working on fell off the ship. It was damaged and couldn't be repaired or replaced so the Coast Guard had to evaluate whether we could sail or not. This delayed us by 3 hours. We arrived late in Port Canaveral and our excursion was cancelled. I didn't mention that this was part of or decision to take this particular cruise but it was because we'd never been there and it is an exciting part of our nation's history. We were very disappointed. Miami was another late arrival that effected our tour. We were scheduled on a hop on/off tour of Miami. This is a bus tour with 5 routes which all go thru the downtown central stop. Because we were late, instead of taking us to the Central stop the ship and tour decided to take us on the South Beach leg directly without consulting us. We had been to South Beach and were planing on going on the Llittle Havana and Wynwood legs. Because they made this choice for us, we wound up missing the Wynwood leg. Again, disappointed. The last 2 stops, Nassau and Coco Cay in the Bahamas were great and we had a fantastic time. Getting on and off the ship at all ports was smooth. The crew was wonderful, helpful, friendly and very prfesssional. The ship is old and shows it. It is not Grand anymore and is in need of an overhaul. The food was good and plentiful. The buffet was not well serviced by not ensuring that all presentations were replenished in a timely manner. The shows were entertaining but not elaborate. We arrived back in Baltimore on time an unloading was very orderly and efficient. Read Less
Sail Date January 2017
Took this one mainly because it was out of baltimore and a three hour drive. The ship is in POOR condition, goes in Feb for a three week dry dock and needs it. Never saw a ship in this condition. Even the dishes in the buffet upstairs ... Read More
Took this one mainly because it was out of baltimore and a three hour drive. The ship is in POOR condition, goes in Feb for a three week dry dock and needs it. Never saw a ship in this condition. Even the dishes in the buffet upstairs were worn. THe main dining room had some odd choices for the dinner menu, they had turkey twice on a 12 day cruise and I always looked forward to the soups....I had soup twice. This is the first ship we've been on that if you didn't like the main menu choices that you couldn't get a steak......and when they did have beef it was abnormaly tough.The entertainment was lame. Nothing after the main dinner seating. Thier idea of entertainment was Karioke or trivia in one of the bars. No comedians or live music in the bars except a two or three piece group in the centrium. Food was at best average but the dining staff was excellent. The beds were worn and the pillows....slim to nothing. I suspect that with this ship going out of balitimore it doesn't have a problem getting booked. Most of the people we talked to came within a three to four hour radius of balitmore. Not up to the par of royal carribean cruiseses we've been on before and this one I would rate as low as NCL....(and I wouldn't go on an NCL cruise if it were free) Read Less
Sail Date January 2017
I was on the Granduer for Christmas just last year. The only difference is that last year RCCL offered 2 week long cruises over the holidays, when this year it was 1 12-day cruise over both Christmas and New Years. Compared to last ... Read More
I was on the Granduer for Christmas just last year. The only difference is that last year RCCL offered 2 week long cruises over the holidays, when this year it was 1 12-day cruise over both Christmas and New Years. Compared to last year: 1. Qualtiy of food drastically went down. 2. Dinner menue selections were repetitive. 3. Quality of both dining room and cabin steward service drastically went down. 4. Entertain was just plain bad. Most in my group of 20 (who are Emerald & above Crown & Anchor members), either walked out of each show or sat through them and complained about how bad they were. 5. Only thing on the TV that ever changed was CNN and Sports. They continually ran the same episodes over and over and over. 6. All but 2 movie was geared toward children. Christmas children's and animated shows are expected, but after Christmas, they still ran the same kid's movies in the Palladium and on Pool Deck: Angry Birds, Minions, Annie were each show 3-4 times each. James Bond's Specter (1 time) and Suicide Squad (2 times) were the only adult movies shown and not until January 2nd, the 10th day of a 12 day cruise. 7. Never had an outdoor luch barbecue. I would not recommend the Grandeur, except for the fact that it leaves out of Baltimore, so we didn't have to fly. Read Less
Sail Date December 2016
I must say that the ship was very lean and maintained even with the crack in the rear end. Service was average but with all the cut backs I can see why. Food was 75% the same every meal and not really of the best quality. I must agree ... Read More
I must say that the ship was very lean and maintained even with the crack in the rear end. Service was average but with all the cut backs I can see why. Food was 75% the same every meal and not really of the best quality. I must agree with others who mentioned the TV programs being the same over and over again. Nice to have Royal in Baltimore but Royal needs to kick it up a notch. This is the third time I have been on this ship and each time it goes down a little more. I really missed the asst. waiter since they did so much for you like keeping you drink fresh and kept you supplied with bread. It is a little bad when you are on a 12 day cruise and all but one movie is for the kids and really only one outside entertainer that was any good. Read Less
Sail Date December 2016
First, we enjoyed our cruise but the service and food was poor. The truth is this was a very mixed experience. First the good, 1. This is the friendliest ship at sea. The passengers are very engaing and fun, real down to earth ... Read More
First, we enjoyed our cruise but the service and food was poor. The truth is this was a very mixed experience. First the good, 1. This is the friendliest ship at sea. The passengers are very engaing and fun, real down to earth people. 2. The cruise was very cheap. 3. The Diamond lounge. 4. Our cabin was ecellent, if a bit worn. The bad, 1. At times the food was uneatable, I mean terrible. The staff should be ashamed to serve this horrible cuisine, especially at dinner. I was served a piece of toast black as the ace of spades and impossible to cut. The soups were horrible, one serving was the consistency of mud and tasted like white flour. 2. Most of the service was indifferent. In the Diamond lounge, I arrived before my wife, and ordered two drinks. The server refused to bring her a drink until he saw her ! 3. The ship showed children's movies although the passengers averaged 70 plus years old. Some of the movies were 30 years old. 4. The onboard speaker gave incorrect port information. For example, she stated it was a short walk to the Condor museum and in reality it was a thirty minute cab ride. We actually enjoyed the passengers ans the sun but Royal is really ruining its reputation with this howdy service. Uneatable food and thirty year old movies! Read Less
Sail Date December 2016
This is my #4 cruise but it’s my first time to write a cruise review. Very disappointed, I don’t understand why there are still 4 stars rating for this ship. I think most of the 4/5 star review here are fake. Some people will say you ... Read More
This is my #4 cruise but it’s my first time to write a cruise review. Very disappointed, I don’t understand why there are still 4 stars rating for this ship. I think most of the 4/5 star review here are fake. Some people will say you get what you paid for. Not true here, it is one of the most expensive cruises we paid, but it is the worst experience--- Avoid this cruise. Believe me. Put your money elsewhere to get a better vacation. Ship: Ship itself is so small, it is not the main problem, and we had been cruising with a similar size ship before, but this particular one has no/very limited actives, for adult and kids. Food: The biggest disappointment of this cruise is the food. I am known for not a picky person love all kind of food, but this cruise provides same food every day from breakfast, lunch to dinner, all the meals have 90% same food every day. Dessert has nothing special, does not taste good nor has impressed presentation like the other cruises. Again, same every day, may be only one different every day. Who told me Royal Caribbean has pretty decent food service???? Worst Cream Brulee and Soufflé ever. They really need to change the dessert chef of this ship. Kids club: you have to wait in line for an hour every 3 hours to get a spot for your kid. Which mean, if you plan to put your kids to the morning, afternoon and evening sessions, you have to stand in line 3 times, each time waste you at least an hour, and it is not guaranteed to get a spot. Crazy unorganized. Read Less
Sail Date November 2016
Ship is 20 years old and shows it. But that doesn't begin to show how Royal Caribbean is falling down on their promises of WOW ! We have been on 30 cruises of which 8 were RC's, and 6 were on this ship "The Grandeur of the ... Read More
Ship is 20 years old and shows it. But that doesn't begin to show how Royal Caribbean is falling down on their promises of WOW ! We have been on 30 cruises of which 8 were RC's, and 6 were on this ship "The Grandeur of the Seas". We started cruising on the Grandeur in 2004 and have steadily seen the ship deteriorate as well as the service. Lets start with the cabin which was adaquit for 2 people , though it was aged and in need of many minor repairs, even so ,the room steward "Moses" did a great job of taking care of our every need. Dinning was another story : Windjammer was unmanaged , as they were constantly out of silerware, napkins, certain foods, and if you were lucky enough to get a plate of food and napkin,and silverware then you had to search for a clean table , as most were piled high with dirty dishes which means that there is not enough staff to take care of the eating venue. The Great Gatsby Dinning experience was even worse with just 3 courses to serve ,we seldom were able to get out of the restaurant in under 2 hours,usually 2 and 1/2 This created problems in scheduling your evening activities as most started at 7pm and we were still waiting on our main course. We had missed orders, , no follow up on bread, drinks , bar service , , butter , sugar, etc. we felt like 3rd class citizens , having to ask other waiters to help us. Most important to me was the fact that the waiter was supposed to bring a cake on our last sea day and sing happy birthday to my wife . They FORGOT ! Entertainment was limited to one group called "Liverpool Legends " the rest of the cruise was 2 years old performances by the staff, one comic and one juggler, all mediocor at best. Worst part of entertainment was the promised Certrum Aerial act which is advertised on tv as well as their website , for this particular ship!! They didn't have one, They didn't give a reason for cancelling , and there were 2000 disappointed people. There was no recognition of my Crown and Anchor status which was emmerald/ diamond! There was no suite departure lounge with breakfast , as promised! There was no welcome back after six cruises on this ship. there was no welcome aboard gift nor lapel pins , as promissed ! Requested Photo's of my dinning partners was lost ? or they didn't print more than one after we requested 3. In general: Royal Caribbean and Grandeur of the Seas crew need to improve their service, recognition, entertainment, security, and overall appreciation for cruising with them. THERE ARE OTHER AND BETTER CRUISE CHOICES ! TV is very, very limited to most shows about there own product ( Selling you another Cruise ). CNN , Espn and replays of old shows on TNN. At least on Carnival they show movies , you can interact by ordering first run movies,see your on board account, reserve excursions,dinner reservations and more. Read Less
Sail Date November 2016
This was my second cruise on this particular ship. It wasn't great the first time but because I went with family members who'd already booked and because I was so looking forward to doing the 12-night Southern Caribbean cruise I ... Read More
This was my second cruise on this particular ship. It wasn't great the first time but because I went with family members who'd already booked and because I was so looking forward to doing the 12-night Southern Caribbean cruise I came in with high hopes. But where do I start... ? there are some serious issues with this ship, seemingly related to RC's cost cutting decisions. The food was pretty bad overall. It's hard to picture having so much food on a ship and still not being able to find something that looks appetizing. In fairness this wasn't always the case. But it was definitely the norm in the Windjammer cafe. We had booked our cruise too late to get in on the regular dining time option so ended up going with the "my time dining" which resulted in us being seated every night with a group of rabid Trump supporters (this was right in the middle of the election) and when we asked if we could be seated somewhere else were told this was the only option available. Finally on the 8th day we got to change. Also on the 8th day we met our cabin steward for the first time. And this was only after we called down to the front desk and asked for some tissues (which are not automatically supplied). When he arrived he said "he had a lot of rooms to take care of" as his reason for not having come by the introduce himself earlier. I have never been on a ship before where this happened (and my fellow cruisers were all shocked to hear this) but for whatever reason he just didn't take the time to drop by and say hello. It might not have mattered if I didn't have an 83 yr old mother with me who we were supposed to inform our cabin steward that she would not be able to take the stairs in the event of an emergency. Our room was cleaned every day (twice a day if we needed it). But all the special little perks you get on other ships were just not there. We did get a towel animal a few times during our trip. Maybe 4/5 times during out 12 day cruise. At night there were movies on the big screen out by the pool on the top deck. They also occasionally showed the World series. But that didn't stop them from having dance parties out there with loud (and I mean LOUD) music playing at the same time. I get that they want to provide this kind of entertainment for their guests. But right in the middle of the World series? Come on. They also popped popcorn out there one night and then CHARGED us for it! It was stale and unseasoned too. As I said earlier there is no tissue in your room. There is also no "conditioner" in the combo shampoo / conditioner shower receptacle which isn't a big deal unless you've been at the beach all day and don't have any on hand. The entertainment is spotty. Some was really good (the Michael Buble tribute comes to mind as do some of the comedy contributions) but most of it was just embarrassingly bad. The Casino: I spent way too much time there and it's a really rinky dink casino with not much to choose from. I remembered this from last time ... I ended up winning a cruise which was a joke! I got a list of available cruises -- most of them embarking within a month of leaving this ship and most of them for 3-4 days. The few that were decent sized (5-7 days) required you to fly to Miami or Galveston (remember this ship sailed from Baltimore) to take them. This is a HUGE deviation from the awesome cruises Ive won from other casinos, one of which Im taking with Celebrity in April. I am planning on cruising from Honolulu to Sydney this fall. So while I was on this ship I wanted to take advantage if the $500 off offer to book your next cruise so went down to the desk to inquire about it. I was quoted a price that is $700 more than on the Costco travel website and was told by the very unhelpful and obviously bored representative (who was ironically seated right next to a lowest price guarantee sign) that I was welcome to shop elsewhere. This whole experience was a letdown. I definitely will not cruise on this ship again and may just forgo Royal Caribbean entirely in the future. Read Less
Sail Date October 2016
We had a great time. The crew was excellent and the food was great. People were polite and friendly. We will cruise again in 2017 pn the Grandeur of the Seas. We have been to Bermuda before and really enjoyed it. It is a beautiful ... Read More
We had a great time. The crew was excellent and the food was great. People were polite and friendly. We will cruise again in 2017 pn the Grandeur of the Seas. We have been to Bermuda before and really enjoyed it. It is a beautiful island and the people are wonderful.Being on the grandeur of the seas is just a great vacation even if you just stay on the boat and enjoy the many activities that are free. The meals are great and food is everywhere. Enjoy the relaxing atmosphere and the music on the pool deck... Just watching the line dancing or Zumba class was a great time. It is nice to see so many happy people just having a great time. If you enjoy quiet time the solarium is perfect to just read and watch the ocean. It was the best time..... We can't wait to sail again and have a great vacation. Read Less
Sail Date September 2016
I've gone on more cruises than I can count, and on many different lines. I chose this because it is one of only two that sail out of Baltimore, where family members live. I found the cruise adequate for my purposes, that is, to give ... Read More
I've gone on more cruises than I can count, and on many different lines. I chose this because it is one of only two that sail out of Baltimore, where family members live. I found the cruise adequate for my purposes, that is, to give my grandchildren a fun experience. We went on Carnival last time and they liked it better (I didn't). But Carnival has a better experience for children. My biggest complaint, really, was the dining room selections, which were not very good. The Windjammer Cafe on the pool deck was much better, but Holland America has better food. I did enjoy the adult pool area and the seawater pool, it was very serene. The bathroom storage is the best I've seen on any cruise ship. I am accustomed to having under the bed storage for luggage, these staterooms did not have any so was forced to put luggage in the closet and thus take up closet storage. The stateroom attendant was very accommodating because the kids slept late. Read Less
Sail Date August 2016
We chose this cruise for some time with our grandchildren and children. The grandkids spent time at the pool, rock climbing wall and playing shuffleboard. We dined at Chops specialty restaurant and the buffet as well as the dining room. We ... Read More
We chose this cruise for some time with our grandchildren and children. The grandkids spent time at the pool, rock climbing wall and playing shuffleboard. We dined at Chops specialty restaurant and the buffet as well as the dining room. We noticed the lack of service in the buffet. You now have to get your own drinks and refills. Tables were not cleared quickly due to not enough staff. The stateroom was either freezing cold or warm and humid. Called for assistance twice. In the dining room we had to wait to receive our food orders due to not enough staff. Food that should have been hot was not. The size of the rooms was smaller than on other Royal Caribbean ships we've been on. Enjoyed the casino but the non-smoking signs were ignored and not enforced. There are not many shops on this ship. Merchandise is very limited. The age of the ship shows. Read Less
Sail Date August 2016
We booked this cruise for the itinerary and sailing date as it was the only option that worked for our entire sailing party. The Port: (We heard eventually that the ship was late returning to port that morning, so our prolonged check ... Read More
We booked this cruise for the itinerary and sailing date as it was the only option that worked for our entire sailing party. The Port: (We heard eventually that the ship was late returning to port that morning, so our prolonged check in experience was likely not the norm for the port.) We pulled into the lot at 11 am and were directed into a long car line to drop off our bags, then were directed to another set of lines to pay for parking. Once parked we went and found the line to check in and waited to go through the metal detectors. After that, we were sat down with hundreds of other people as the rest of the check in line was too full to put anyone else in line. There we sat for well over an hour while they slowly called people by rows to go join the check in line. Once it was our turn we went and got in another line to wait to actually check in and get our ship cards, etc. We'd pulled into the port right at 11 am and we weren't on the ship until after 2pm. It was a long process with little communication on the circumstances. The Ship: The ship overall was nice enough. It seems they try to upkeep the common areas. You saw a lot of repairs and maintenance being done during the sailing. We enjoyed the food in the Windjammer, they usually had lots to choose from and had the basics always on the buffet like steak, mashed potatoes, steamed veggies, hamburgers, etc. We loved the Freestyle machines and the coffee shop offerings. We never had to wait long for coffee. The dining room was unimpressive at best, service with the anytime dining was slow, food was just ok. The steakhouse was disappointing. The food wasn't as good as what we were eating in the Windjammer. The Solarium area was nice, but always too warm for us to want to sit back there and hang out. The top was always closed this sailing and it was so hot and humid. The Stateroom/Cabin: This was our main issue with this ship. We booked a large oceanview on deck 3. The room was tiny, we were expecting that from the online description and comparing the size to other lines we typically cruise on. The beds are so low to the ground that the suitcases will not go under them, which makes for a rough week with no where to store your suitcases, other than taking up the little bit of room you have in the closet. We utilized every drawer, the remaining closet space, and still had stacks of clothing on the counter with no where to put them and had to keep one suitcase still packed and out on the tiny two seater couch. We can deal with the size, the lack of storage, but the big issue was the noise in the room. We were on deck three, room 3156, which had rooms below it, and rooms on either side of it and was under the dining room. Whenever the ship was moving it was so ridiculously loud in there with engine noise it sounded like we were located in the engine room. Everything in the room vibrated- the ceiling panels, the beds in the ceiling, the wall panels, everything on every surface, the doors, the actual bed, the air vent, etc. Everything. The first night was the absolute worst noise wise. We couldn't believe how loud it was. This was our 26th cruise and we've booked all over different ships, in different locations, front, back, high decks, low decks, interior, oceanview, balconies, suites, etc and have NEVER heard such noises or experienced such vibrations on a cruise. Around 1 am when our 4 year old daughter was still awake because she couldn't sleep with the noise we dressed and went up to guest services and the guy on duty said that the noise was a very common complaint in the area we were located in and that he had no other rooms to move us to and could do nothing but offer us ear plugs. He said we could check back after our first port and see if anyone had left the ship, but otherwise we were stuck unless a room became available. Over the cruise multiple guest service workers and our room steward all said that guests constantly complain about the ridiculous noise in our room and the general area, so it's a known issue that Royal chooses to ignore and continue to book staterooms that are ridiculously loud to the point it is difficult to even sleep in them. A room never did become available the entire cruise. We received a couple in room voicemail messages from the Guest Services Manager inviting us to come down to speak with her about our issue, but she was only on duty at weird random times like when we were off the ship on an excursion, and they wouldn't page her otherwise, so we gave up on her doing anything for us. Near the end of the cruise she sent a letter to the room offering us 10% off a future cruise if we book within the next 12 months, which is useless as we won't be cruising Royal within the next 12 months, if ever again. Thankfully the noise wasn't at a deafening noise the entire cruise when we were moving, but we were woken up on several occasions throughout the cruise when the noise and vibrations crept back up to a ridiculous level. On board activities: This ship was majorly lacking in entertainment, I don't understand while Royal brings magicians, comedians, etc on their ships and they only perform once for about 20 minutes during the main show. Why not bring them into the other venue areas for additional shows, repeat performances, etc? 90% of the activities in the Cruise Compass were related to something you have to pay for - shopping stuff, spa services, pay vitality things like seminars to buy products or pay classes, bingo, etc. They had a couple old movies that played in the theater usually late at night and they did some trivia that was attended by hundreds of people because there was nothing else to do on the ship. There was some sort of main show most every night, sometimes only once a night and sometimes it was only a short show in the atrium by the aerialists. We were very glad to have brought our kindles loaded with books to read and board games from home, as the entertainment options were majorly lacking for the 3 sea days this sailing. We had several people coming up to us to ask where we got our games because they were bored too. We enjoyed the piano bar musician, but he stopped whenever he wanted and he cut it off randomly fairly early. We would have loved a couple more hours to sit and listen, but I guess he was done (looked like he wasn't getting many tips, so maybe that inspired the early closures). Our 4 year old did enjoy the Aquanauts kid club activities and wanted to go whenever they were open. On a totally random note, I've always heard how classier Royal Carribean is compared to Carnival cruises and I was pretty amused to see all the trashy stuff I saw this sailing. We saw and heard some pretty raunchy stuff like the captain making penis jokes during his welcome in the atrium. He was talking about a ship being only 2 inches longer than another ship, he mimicked what two inches looks like with his fingers, held it down in his genital area and cracked some jokes about asking his wife if 2 inches really matters with some well timed pelvic thrusts. Also heard all kinds of jokes about drinking during the shows and show introductions. The "Quest" adult activity included guests stripping down to underwear, throwing bras to strangers to wear, men parading around in women's dirty bras, etc... Yep, classy stuff there. Glad I was there with my senior parents! Read Less
Sail Date June 2016
This cruise was a booking as part of a larger group booking with families of 25 teenage girls that had a chance to dance on the ship through their local dance company. This is why it was chosen, with the idea in mind that Bermuda is a ... Read More
This cruise was a booking as part of a larger group booking with families of 25 teenage girls that had a chance to dance on the ship through their local dance company. This is why it was chosen, with the idea in mind that Bermuda is a relatively crime free island and a place where we felt comfortable to take such a large group overall. This was my 4th cruise with Royal Caribbean and fell within our 20 year wedding anniversary. I usually do not write reviews, but this cruise with Royal Caribbean was less than stellar. First, this is the second time, of my past 2 cruises on Royal Caribbean; we were supposed to receive an onboard credit and did not receive it. Once on the ship, guest services told us, once again, there is nothing they could do, that we would have to contact our travel agent at the end of the trip. It was only for a lousy $50.00, but it is still the point that they couldn’t offer even something in exchange. Dinner service our first night was poor and slow until we complained, then it picked up the following services but it was still slow overall. We had the beverage package and it took nearly ½ hour to get a glass of wine. Service in Chop's Grille our second night was horribly long, we missed the captain's party because of it......2 &1/2 hours for dinner? The waiter was inattentive and the manager ended up clearing our plates. Again there was slow bar service at the table. The steaks and food overall in Chop's Grille were no better than in the dining room, I expected better quality for the extra $30.00pp it cost to eat there There was only 1 show time for most shows, we missed the welcome aboard show and the final evening show because dinner took so long, there were no late show seating’s offered. The shows and costumes were outdated and there were only late night comedian performances 2 out of the 5 nights, nightlife was dead. The ship has very little to do compared to many past cruises I have been on and there were not a lot of amenities, no mini golf, every ship at least has mini-golf for the kids. The rock climbing wall had limited open climb hours and for most of them, it was closed down due to wind while we were sailing. The jogging track was closed also 2 times when we wanted to use it and because the gym was so small, that was not an alternative option. My daughter and her friends went to the movie hoping they could swim while watching the movie, but they closed the pool when they got there and 2 of the 4 hot tubs were closed, the other 2 were filled with people. They also waited 1/2 hour in line at the movie for popcorn only to find out that they were selling it for $3.00, not giving it out like all other past cruises we’ve been on. Is Royal Caribbean really that hard up that they cannot give popcorn out for free with the movies like other cruise lines? The 24hr ice cream was not available after 9PM most nights, we found out later on the ship tour, that it was being rationed most of the trip because they did not have enough and that they later ran out of ice cream base because not enough was ordered. My mother in law had her walker taken and placed on the other side of the metal detector coming back in from port. After walking all day and with tired legs, she was asked to walk about 10 feet past the metal detectors to get it back. The next day, after complaining, she was offered a wooden cane to go through the metals detectors. When inquiring about a future cruise we were very interested in booking, I thought I would get a better deal booking on the ship, but the deal was actually $200-$300 more than what I pulled up online the week before for the same cruise. The future cruise associate was not engaged or very interested in making the sale, so we decided we would definitely wait for a better option. This being my 9th cruise, I've always thought Royal Caribbean was superior to other cruise lines, but not after this cruise or on this ship. I’ve since booked Carnival for my next cruise experience. Read Less
Sail Date June 2016
We booked the cruise for my son's family (including 2 grand kids) because Baltimore was convenient, and the itinerary was good. Food was acceptable in the dining room, but the buffet food was poor quality. Entertainment was spotty, ... Read More
We booked the cruise for my son's family (including 2 grand kids) because Baltimore was convenient, and the itinerary was good. Food was acceptable in the dining room, but the buffet food was poor quality. Entertainment was spotty, and drinks were ridiculously expensive. We decided not to drink. A bright spot was the kids activities. Always something for our grand kids to do, and they had a great time. Bermuda was the best stop, and we were there 2 days. don the first day, we took a cab to Horseshoe Bay and went to the beach. Had to be one of the best beaches I have ever been to. We found a secluded place with large rock outcroppings that was really lovely. The sand is pink and the water was a perfect temperature.The next morning we went to Hamilton on the ferry (very reasonable) and walked around. The kids loved Fort Hamilton, and we got to watch a bicycle race. After two days at sea, the next stop was Nassau. Went to Paradise Beach in a cab (6 people for $30). Came back to Nassau in the evening, but there wasn't much to do. Final stop was Coco Cay. Took a long time to tender to the island, and once ashore everything was oriented to getting you to spend money. Kids went to the water park ($30 each for and hour), but we decided to go to the beach. Coco Cay is a stop I would pass on in the future. We had been on a Royal Caribbean cruise 5 years ago, and we could tell the quality was much less than before. We cruise a lot, and we were disappointed.. Read Less
Sail Date June 2016
This was my 2nd experience on Grandeur of the Seas. My first cruise in 2013 was WONDERFUL! Excellent customer service on every level. From stateroom attendant (loved Ida Ashley) to each porter. To say this cruise was different would be an ... Read More
This was my 2nd experience on Grandeur of the Seas. My first cruise in 2013 was WONDERFUL! Excellent customer service on every level. From stateroom attendant (loved Ida Ashley) to each porter. To say this cruise was different would be an understatement. Part 1 I travelled with 16 family members and friends. My sister is handicapped, in a wheel chair and the 1st issue surfaced before we boarded the ship. She and my 83 year old mom got a late room assignment, so did not have the proper tags for their luggage. As a result, no one from Royal Caribbean would assist them with their luggage. It was pouring rain, they were in the main building, but had to get their bags to where the drop off point was. That job fell to my mom. Did I mention she was 83? My other sister rushed to get there to assist. They then had to push my sister up the ramp to enter the ship. No handicap access was available. Again, no assistance from any Royal Caribbean employee. My mom said another little old lady did assist and finally, between the two of them they shamed someone into helping. Part 2 began with me contacting guest services (another misnomer). What I was trying to find out was if there was a way one of my Bermuda cousins could drive up the walkway to the ship (there is a car lane) to pickup my wheelchair bound sister. I was told, repeatedly NO. Not only could they not access that lane to pick her up, no one from the ship would be able to bring her down to the road. Seems as if once again, they lied. When we departed the ship, my cousins had driven as far up the lane as they could, parked and were waiting inside the customs building when we exited. Part 3 We also had a slight snafu with our first seating dining. Seems some travellers did not understand the meaning of seating dining or assigned tables. Our dining room staff handled it better than I would have, and we received champagne for dinner the next night as an apology. If it were not for the dining room staff, Royal Carribean would only have receive a ONE! Our dining staff went above and beyond. In fact, they were the highlight of the trip (outside of all the family fun and games). Finally, there is the new fee of $67.50 for gratuities. I don't mind tipping, and tip based on actual service. Since tipping is now included for every person on the cruise, I feel their customer service reflects this as a given. Many people don't have the personality, the will or the heart to offer genuine customer service. Our last stateroom attendant did. The one we had for this cruise was MIA, he never once asked if we needed anything. Not once. Guess that sums up my disappointment with Royal Caribbean, and Grandeur of the Seas. My official renaming is Ghetto of the Seas for those in the know. I hope it returns to the glory of old - old as in 2 years ago! Read Less
Sail Date May 2016
My husband booked this cruise as a birthday treat for me, and even splashed out and booked a suite to make it extra special. We had sailed on the Grandeur some years earlier and enjoyed it, so we had no qualms in booking this for a ... Read More
My husband booked this cruise as a birthday treat for me, and even splashed out and booked a suite to make it extra special. We had sailed on the Grandeur some years earlier and enjoyed it, so we had no qualms in booking this for a "special" holiday. Sadly this trip was very different and disappointing. Our first hiccup, after embarking at Baltimore, was a note in our cabin advising there would be maintenence work carried out on the ship during our cruise, and apologising for any inconvenience. What it did not explain was that the "maintenence" work was in the cabin next to ours and there would be hammering, and drilling continually from early morning (07.45hrs approx) till 18.00hrs,( and later some days). This was not mere routine maintenence at all. They must have been completely renovating the cabin, as well as the balcony, and we could see there was a huge hole in the balcony ceiling, and no glass in one of the doors. We tried to ignore it for a few days, even though we were unable to use our balcony, or retire to our cabin for a rest in the afternoons due to the continual noise. On the Saturday, the 3rd day of our cruise, and also my birthday, we docked in Bermuda. Later that night there was a big thunderstorm and the heavy rain obviously found its way into the cabin next door, and came through and flooded our cabin. The carpet was soaking wet and they bought in huge blowers to try to dry it out. We couldn't use the cabin that day, but they had no other cabin to put us in, so we had to put up with the blowers for a few days. Eventually the carpet started to smell awful. The trip was going from bad to worse and we were so frustrated and disappointed. We went to Guest Relations and there were lots of apologies but this was not solving our problem. In the end they couldn't do anything but leave blowers in the cabin till it dried out then shampoo the carpet. This all took time, and meanwhile we still had this constant noise from the "maintenence" work next door. We did eventually agree to an amount of compensation (a percentage of the cruise cost), which seemed too little given the circumstances, but we just wanted to try and ignore all the hassle and get some enjoyment out of what was left of my "special" holiday. We will never sail on the Grandeur again. It's an old ship that needs a lot of repairs and we were told it is going into dry dock next year for major work. We think this is well overdue. We have sailed many times with RCCL, on many of there ships, but will now think twice before cruising on nay of their older ships. Read Less
Sail Date May 2016
I have cruised with Oceana and Carnival in the past, and although I did not expect an "Oceana experience" from RCI, I did anticipate an experience similar to (or better than) Carnival. Unfortunately, RCI underwhelmed at nearly ... Read More
I have cruised with Oceana and Carnival in the past, and although I did not expect an "Oceana experience" from RCI, I did anticipate an experience similar to (or better than) Carnival. Unfortunately, RCI underwhelmed at nearly every opportunity. The food was consistently disappointing, with sub-par meal quality served up in every complimentary eatery. All "steaks" are camouflaged with butter or barbecue sauce to disguise the poor cuts of meat available. Dishes are often misrepresented in the formal dining room menus (i.e., calling shrimp "prawns," calling a few shrimp and a lime wedge with some onions on a bed of iceberg lettuce "ceviche") and the buffet food was inedible across the board. The Park Cafe was serving still-frozen egg paninis at breakfast. The lunch portions in the formal dining room were extremely small and when things ran out on the salad station toward the end of service, they were not replenished. Overall, a very poor dining experience with too many hard sells to upgrade to premium dining -- even while you're actively dining in one of the complimentary restaurants. Seems like there might be a deliberate correlation here. The biggest problem, however, was the ship itself. Bottom line: The Grandeur of the Seas should be retired well before its scheduled May 2017 dry dock. It's not that it LOOKS bad. The aesthetic updates several years ago did their job. But the ship-wide sanitary system dysfunction is inexcusable and a public health hazard. We had a room on deck 3 that smelled of sewage the entire trip. At times, the entire deck smelled of human waste. It was like sailing on a very large, very expensive floating port-a-potty. We complained several times during the trip about toilets being backed up in public areas, like outside the dining area -- and not just one, but the entire women's restroom. This also occurred on deck 9 near the pool and public dining areas. This is disgusting, and creates a very poor brand experience for first-time cruisers who don't know if this is "typical" (it's not) and for seasoned cruisers who know they should be getting something better for their money. Other, smaller problems also diminished our experience. For example, the entertainment options skewed very "old" on our boat, especially on sea days when there is a captive audience. Towel folding, "hard sell" seminars disguised as "classes" and ballroom dance lessons were our only options on a cold, rainy and windy sea day - not much to do to entertain a 10 and 12 year old, much less their late-30s parents. I also need to address the kid/teen programming. Carnival manages the age breakdown much better than RCI's model. On Grandeur, "Teens" were 12-18 year olds. "Kids" were 6-11 year olds, with activities skewing toward the younger kids in the "Kids" group, and the older kids in the "teens" programming. Carnival has a "tweens" group for 11-14 year olds, which seems to make more sense. The older kids in RCI's kids program are basically given the option to be "junior counselors" - i.e., free childcare labor for the staff! Just what every kid wants to do on their vacation! This was a major negative for our family. We also missed the little "extras" that make cruising special. Towel animals only appear sporadically - we got 3 on our 8 night cruise. No chocolates on the pillows. Nothing to welcome first-time cruisers to the line. Overall, this creates a very "meh" experience I'm not eager to recreate. Where RCI is still getting it right is in service. Customer-facing staff is all very well trained. We received fantastic service from any staff member who received gratuities. Our steward was excellent. Our dining room attendants and servers were top notch (which makes the poor food even more of a disturbing juxtaposition). But not everyone got high marks. A few examples? The pool deck/towel attendant was rude and gave poor information, not allowing us to check out towels from the pool deck before an excursion, and then telling us we could get towels on the dock after disembarkation in Nassau (we couldn't). As a result, we had to go back through security and go back on the ship to get them, nearly causing us to miss our excursion. The teen program staff were EXTREMELY rude to my husband when he went up to the club to pick up our 12-yr-old child from an activity at 11:30 at night. A cleaning attendant to whom we reported multiple backed up toilets acted as if she didn't care, and that this was not an urgent situation requiring attention. Overall, there is a lot of disparity in service. However, I want to applaud our dining room team, Jorge and Julianna, who exceeded expectations and truly went above and beyond during our cruise. They were accommodating, warm and engaged, and did a great job at remembering our preferences and anticipating our needs. They were bright spots in an otherwise mediocre cruise experience and deserve special recognition. Our steward also did a great job maintaining a very small cabin housing four people with lots of luggage. However, I will note: The communication on the first day with our steward was almost non-existent. I have come to expect an introduction upon arrival, and maybe even a mini-tour of the room to show where things are, how to use the shower, etc. (It took us 10 minutes to figure out how to regulate the temperature on the showers - this could have been explained to us in 5 seconds in a meet and greet overview.) A higher touch on that first day would have made a better first impression.Our impression was that he had a LOT of rooms to maintain because of RCI staffing cuts, and was doing the best he could under the circumstances. But we felt that diminished level of service. As a final comment - RCI, PLEASE consider retiring Grandeur of the Seas. It is truly a floating port-a-potty. No amount of staff training or cosmetic improvements can change the fact that the technology is antiquated, the sanitary system is dysfunctional and the ship is old and tired. This boat deteriorates the RCI brand and should be taken out of rotation as soon as possible. Read Less
Sail Date March 2016
I have cruised on other cruise lines before and I must admit I was excited to try Royal Caribbean. That was short lived. There were a number of problems that occurred on our sailing. It was myself, husband and our two teenage daughters ... Read More
I have cruised on other cruise lines before and I must admit I was excited to try Royal Caribbean. That was short lived. There were a number of problems that occurred on our sailing. It was myself, husband and our two teenage daughters that went on Grandeur of the Seas.The problems started at check in and continued through our cruise. I had checked the guidelines as our daughter had just turned 16 if a government issued Sheriffs ID would work, I was told it would along with her birth certificate. When I got to the check in line, I was questioned since she had just turned 16 that she needed a drivers license. Literally she just turned 16, 5 days before our cruise. Once that was cleared up, we went on board purchased shore excursions for the two teenagers who were going on a Teen only adventure on Coco Cay, we asked if there were any waivers etc they said no... Gave us directions and tickets. My daughters had to go off on the first tender boat as they had excursions and we did not our tender number was 7, when we caught up with them they did not do any activities because the waivers weren't signed. then, the Worst part of the trip. We and another Tender boat were tossed around out the Caribbean sea for 3-4 hours because they had a "sudden storm approach" The crew once the boat's were finally able to be secured for disembarkation were wonderful, however, they cared more about your sea pass and your beach towels, then how you were after floating around for 3-4 hours. Not one person asked my self or any member of my family if they were okay. The night before the cruise ended which was 3 or more days after then event, we got a message on our phone apologizing and if we had any concerns they wanted to hear them, so I attempted to reach purser's desk via phone, told she knew nothing there were notes and was rude. Then, I went up the guest services desk in person, the staff was sympathetic and concerned but, said that we should follow up with Royal Caribbean directly. At times, the cruise was a cattle call such as during dinner we felt rushed every night. Staff were helpful and kind but, the timing was horrible we were at the late setting and it just seemed rushed all the time. Entertainment was mediocre at best. The last show as at 10 some nights earlier, There was nothing for the late nights. Often, we met up with people and created our own entertainment by talking, using the hot tub in the Solarium or just playing cards. I do not ever intend on going on any more Royal Caribbean cruises.YIKES Read Less
Sail Date February 2016
I was so looking for this cruise... I've heard that Royal Caribbean was a premium cruise brand and worth the extra $$ we spent...so my expectations were high. Nothing could be farther from the truth.... First.. I want to address ... Read More
I was so looking for this cruise... I've heard that Royal Caribbean was a premium cruise brand and worth the extra $$ we spent...so my expectations were high. Nothing could be farther from the truth.... First.. I want to address the issue at Coco Cay... Yes it rained, yes we waited in line for almost 3 hours to get a tender back, and yes our friends were on the tender for that long... but, that couldn't be helped... The captain can't control the weather and the ocean.. but, they could control some very dangerous sanitary conditions and be prepared for rain. The rain happened during the "lunch" time and the rain was dripping all over the food prep area and into the food... I ate a soggy bun .. they could be better about being prepared for these types. I couldn't take two steps on the ship without an upsell... Especially at dinner... Food all over the ship was mediocre. We had hair in our food. They did apologize and asked for our cabin number... but, nothing came of it. We heard from other guests that the kids programs were so bad that their kids didn't want to attend..so the ship was overrun by kids... on the other hand, the kids flock to the great programs on Camp Carnival.. (we never see the kids on Carnival) The entertainment is so much better on Carnival... Our best day: The day we scheduled our own sight seeing in Key West. Summary: Not worth the "Premium" price we paid for RC... Back to a better experience for 1/2 less the price on Carnival. Read Less
Sail Date February 2016
OVERALL- TOO CROWDED!!! Built for 1900 sold closer to 2300 Cabin...not clean upon arrival, poor storage, uncomfortable 3rd bed Dining-buffet...not enough seats....poor quality of food Dining-my time...limited time choices...poor ... Read More
OVERALL- TOO CROWDED!!! Built for 1900 sold closer to 2300 Cabin...not clean upon arrival, poor storage, uncomfortable 3rd bed Dining-buffet...not enough seats....poor quality of food Dining-my time...limited time choices...poor quality of food...limited menu Activities...many choices...rushed Shows...excellent Marketing...many, many, many hard sells!!! Bar....prices much higher than other lines Embark, disembark...easy Read Less
Sail Date February 2016
The reason we choose this cruise ship was out of convenience. We live in Pennsylvania so it saved flight costs to drive to Baltimore. What we did not realize is that 80 percent of the cruise passengers were 70-90 year old's. They ... Read More
The reason we choose this cruise ship was out of convenience. We live in Pennsylvania so it saved flight costs to drive to Baltimore. What we did not realize is that 80 percent of the cruise passengers were 70-90 year old's. They mostly were using canes, walkers, wheelchairs, scooters and many brought their oxygen tanks along. The reason is most of them could not fly in an airplane so this port is convenient for the restrictions from their aging conditions. I applaud them for continuing to travel and enjoying themselves. I just caution young to middle age people that they will be in the minority age bracket for this cruise and all activities on this ship are geared toward people in their 70, 80, and 90 year old range. This is a cruise geared toward aging and disabled people. Read Less
Sail Date February 2016
This is not our 1st cruise. My friend and I have sailed on several different cruise lines.We chose this cruise and this ship for 1 reason only convenience. We knew it was an older ship but supposedly it was refurbished in 24012. Lets start ... Read More
This is not our 1st cruise. My friend and I have sailed on several different cruise lines.We chose this cruise and this ship for 1 reason only convenience. We knew it was an older ship but supposedly it was refurbished in 24012. Lets start at the beginning before we even got on the ship. We paid for a large cabin. You can imagine our surprise when we entered the cabin and found out that our large cabin was so small we had to unpack in shifts. There was room at the end of the bed for 1 chair which we had to use to store the suitcases because the closet was so small they didn't fit. We have never been lower than the 4th deck. We were assured that even though we were on the 3rd deck we wouldn't have noise. We had no idea how much noise the engines made. The activities on board were so so mostly trivia or seminars that were trying to sell you something. They did have a good wine tasting that was very informative. The Bingo was ridicules. $27.00 for 3 cards plus having to by the dauber. The guy who was calling the game didn't know what he was doing he kept miscalling numbers. Now for the food. 4 of the 10 nights had food that was horrible. I don't mean that I tried something new and didn't like it. I mean the food didn't resemble what it was supposed to be. For instance I ordered Beef Stroganoff it came in a 4 inch square bowl there were 6 slices of beef the size half of my little finger 1 mushroom slice no sour cream no noodles. The Thai prawns that my friend had were smaller than salad shrimp. The service in the dining room was so slow 1 night my cheese plate came as they were cleaning off the table. There were a lot of people who had cruised this line and this ship before. They admitted that things were not top notch but all they wanted to do was to stay out of the cold with out having to fly to Florida. Read Less
Sail Date December 2015
First of all, my wife and first started cruising on Royal Caribbean International since 1987, we took a nine night cruise from Baltimore on Grandeur of the Seas and sailed to Portland, Bar Harbor ME, St Johns, New Brunswick and Halifax ... Read More
First of all, my wife and first started cruising on Royal Caribbean International since 1987, we took a nine night cruise from Baltimore on Grandeur of the Seas and sailed to Portland, Bar Harbor ME, St Johns, New Brunswick and Halifax Nova Scotia. Our biggest disappointment was the quality of the food in the main dining room, the strip and "Manhattan" steaks were about 2 inches by 6 inches by a half inch thick and full of grizzle and had not taste at all. Don't order the beef. What RCI resorts to is up selling you a tenderloin for $10 or a specialty restaurant for $30. They would come around the dining room table and try to up sell the specialty restaurants or offer a champagne brunch for the incredible price of $50 each. The next disappointment was the outrageous cost of beer, wine and spirits. The least expense 750ml bottle of wine was $28 for a bottle of Berringer's White Zin, which cost $10 at the local supermarket. Beer averaged $6 for a 16 ounce bottle. Mixed drinks averaged $7 to $10 then they tack on an 18% gratuity. As we were traveling into the autumn and cooler weather, they had the movie of the night shown on the big screen at the outside pool with temperatures in the 40's, not the best way to enjoy it with the ship cruising at 20 knots. The TV channels were very limited in its selection, soccer or rugby on International ESPN and a couple of movie channels, no music channels. BINGO is usually a big draw, the first time it was offered with an electronic tablet for $30 for 32 games, the second time it was offered it was $59 for 48 games, and the payoffs were less than $500 for all games, not exactly a bargain! My wife and I earned a Casino Royale "Free" cruise for an inside cabin, unfortunately, you had to book the cruise within 30 days and their cruises were very limited, and you could only book it till February 1st, 2016. The only bright spots were the excellent service from our Cabin Steward (RCI now calls them "attendants') and the dining room waiter and assistant waiter. UNFORTUNATELY, THIS IS NOT THE ROYAL CARIBBEAN we had enjoyed in the past, and quite frankly, we probably will NOT cruise it again. Read Less
Sail Date October 2015
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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