7 Helpful Votes
Sail Date: February 2019
Despite this ship being "refurbished" it is severely outdated!! I felt like areas such as the ceiling were not maintained well, many fixtures were tarnished and attention to detail was lacking. All our other cruises had different ... Read More
Despite this ship being "refurbished" it is severely outdated!! I felt like areas such as the ceiling were not maintained well, many fixtures were tarnished and attention to detail was lacking. All our other cruises had different carpet to distinguish port vs starboard, however, this ship did not. The carpet was also stained and I saw a place where chunks were missing. The picture in the cabin did not match any of the other decor (more modern) and none of the pictures in the halls made me go, "Wow! That's cool." I was not impressed with service by any means. Our main waiter was a delight & very friendly, we felt like dinner (& even breakfast in the main dining) took forever. Sometimes up to 1.5 hours with 3 children. Not ideal. Our oldest also asked for a straw, every single night (sometimes multiple times) and received a straw maybe 4-5 times on a 9 night cruise. When we had breakfast in the main dining area we rarely saw whoever was waiting on us. We opted for the Wind jammer for most breakfasts for this reason. Lobster night was a disaster and our table went by the way side. The dining room was not full but it was obvious that the staff were running around like chickens with their heads cut off. The next day, my husband ran into our waiter who apologized and said they have to wait for the lobster and count each lobster tail that goes out. He said it's like that every lobster night. Entertainment left a lot to be desired! While the comedy shows & skits were funny and entertaining I would expect these type of events to be held at one of the bars. Almost ALL of the music is geared towards senior citizens. I hardly heard anything current or music I knew or enjoyed (in my mid 30's). Shows were skimped on in our opinion. I booked a 75 minute hot stone massage at the spa while in port and also stopped in to find out the class schedule in the gym. I thought the gym schedule was very limited and times were not convenient. For my massage, I arrived on time (15 minutes early) with another woman and there was no body at the receptionist desk. The gym trainer came out and after sitting at the desk for a few minutes finally asked what I needed. ((Umm...what?!)) He directed me to the relaxation room and I asked if I need to fill out any papers. He said, no that the massage therapist would handle this. The woman and I went to the room and she looked at me and said, "that was the oddest greeting I've ever had at a spa!" I couldn't agree more! On top of that, we sat for awhile before being greeted by anyone in the spa. And of course, there was paper work to fill out! My massage therapist was out at the desk helping people (as there was no receptionist there) and later apologized for the wait. I waited over 35 minutes between the relaxation room and a long time between undressing for my massage. There was NO discount taken, which really surprised me. There were no extras such as aromatherapy and no tea or snacks offered while waiting at any time. While the massage was lovely, it was over priced. Wi-Fi was not always reliable and in my opinion, $16 a day is outrageous for Wi-Fi. I would NOT recommend this boat for those cruising with children! We cruised with our children ages 2, 6 & 9. Our oldest, also has high functioning autism. There are not a lot of kid activities on board and seemed solely geared towards senior citizens. The kids club/nursery hours left a lot to be desired. The nursery is limited to 5-6 babies/toddlers at a time. The kids club is very small and is limited, I believe to 50 - 3-11 y.o. Overall, the staff was very nice & supportive! On Day #8, there was a belly flop contest & volleyball tournament in the ONLY pool that kids are allowed in. It was our last "nice" day (weather wise) on the ship -- why on earth would you close the pool kids are allowed in? I should also note here that NO swim diapers are allowed in the pool and that there are no areas for children to get wet who aren't potty trained. We were told by a lifeguard to just take the swim diaper off. ((Uhh...what?!?) The one activity that we really enjoyed as a family was the scavenger hunt. We had 30 minutes to find staff members from various countries. I was irritated with how many senior citizens who shushed my children (on excursions and the boat) and asked me to tell my children to be quiet & stop running around. For every time this happened, there were at least 3 couples (grandparents & parents cruising without children) who stopped to say we had a lovely family and sweet children. While I realize RC has nothing to do with this, it made my experience and my children's experience unpleasant. This is our vacation as well. We had an infuriating experience while boarding the ship in Charleston. The previous night we had asked guest services if we would be allowed to bring on (sweetened) Vanilla Almond milk as this is a dietary restriction and the only thing my autistic son will drink besides water. He also takes his medications in the milk (hides the taste). We also had a doctor's note asking to allow us to bring this on ship in port. She told my husband to follow up in the morning as she would email someone to find out. We did and at that point there was NO answer. The representative called security and they told us this would be NO problems bringing back on board. When we returned to the ship. The gentleman who scanned our cards confiscated the milk and told us that Almond milk had been provided in our cabin and that we were not allowed to bring on the almond milk. We explained that my son would not drink their almond milk because it was not sweetened and that we went through security with no issues, that they had approved it earlier in the day, etc. My husband spent at least 45 minutes fighting with various staff members. We were told that they attempted to contact us in our stateroom (never called either of our cell phones) and that they "changed their minds" per the FBM (Food & Beverage Manager) because they were having an inspection. My husband explained several times that this was a dietary & medical need for our son. We also argued that we brought on two containers in Baltimore with no issues. Why when we were still in the US would we have issues. And their website clearly states that food/drinks may be brought on for dietary purposes. Finally, after arguing the manager said, "Fine, I'll take a risk allowing you to bring this on." We also requested a fridge prior to our cruise and it was not in our stateroom when we arrived. Our stewardess brought a medical cooler but the almond milk did not fit in this and I kept our milk in a small cooler, getting ice every 12 hours. Once they provided us almond milk, they exchanged the cooler for a fridge on Day #3. Shore excursions booked through RC were NOT family friendly. We did a guided tour of Kennedy Space Center. This tour was between 11-7:30. There was NO planned lunch or dinner. This would have been nice to know having 3 small children. We bought junk to hold them over. There was no schedule provided and very limited free time. Our tour guide was knowledgeable but not very friendly. It was hard to hear her and quite frankly became boring (possibly due to the lack of food/energy). It was also A LOT of hurry up and wait. We also had an issue with this excursion because we did not realize our shore excursions tickets were left in our Day 1 daily "newsletter". We went to the shore excursions desk the night before to have them printed. However, the day of the excursion when we were standing in line, we realized that they printed my husband & I's tickets 3x each. Remember, party of 5. Our tour guide took ALL the tickets and told us to take it up with the shore excursion staff. The next day, we checked and the assistant manager was called and came out to explained that our credit card was charged for SIX adults but would be refunded after we explained the situation. Funny thing is, is the tour guide gave a count for those tickets, that assistant manager was not happy with them either. Our next RC shore excursion was at Atlantis (Nassau, Bahamas). We went on a small tour bus with about 25 people. We went in a door and we immediately were left behind with another family because there were NO ramps for strollers. Literally, we were left to find our own way through the resort. My husband and the other dad took turns carrying both strollers down the various steps. About 20 minutes later, after wondering around, we found our "guide" who had a few remaining people left and had to ask where the kids section was. She had zero clue that we were left behind. It was unacceptable!!!! On a side note: the family that we met at Atlantis were on their first cruise and had the exact same complaints that we had! They were wondering if cruising just wasn't for them. Overall, this cruise left A LOT to be desired. My husband and I have sailed 4 times, twice with our 3 children. I'm not sure if a bigger Royal Caribbean ship would suit us better or what. But I'm hesitant to book again with RC as we were not impressed. For a cruise line that offers Autism on the Seas program this was not even a kid friendly boat nor did the staff understand the needs for special needs children. After spending what we did, it was a disappointment. However, we tried to make the best of it. Read Less
3 Helpful Votes
Sail Date: January 2019
Bottom line up front: This ship is falling apart at the seams, everything stinks (staterooms, bathrooms, common areas, decks and interior spaces). Everything is designed to frustrate you to the point of spending more in convenience ... Read More
Bottom line up front: This ship is falling apart at the seams, everything stinks (staterooms, bathrooms, common areas, decks and interior spaces). Everything is designed to frustrate you to the point of spending more in convenience upgrades. The food is marginal (hit and miss), entertainment was pathetically bad. Pier check-in at Baltimore was bizarre; like it was the first time a cruise ship had ever docked to pickup passengers(!?). Staff were confused, lines were created and collapsed at random, people were visibly upset throughout the process. Unbelievable waste of money. Upselling everything, everywhere, all the time. Bait and switch tactics; everything is made to be inconvenient to pressure you into spending more money (don’t like the crappy food, pay for better; don’t like the lack of seating in the buffet, pay for better; don’t like having to go to the 9th deck for crappy ice-cream, here’s Ben & Jerrys in the best location for $3 a scoop!) Room service costs extra for hot breakfast but not continental. Understand what I am saying, they would bring you a cold breakfast for free but charge a $8.95 ‘delivery fee’ for your similarly free hot breakfast. Ship is designed to be inconvenient and pressure more sales. It’s like living in a 3D infomercial. The only way to get from one end of the ship to the other was either through the topside deck (with the smokers; more on that later), through the shops/photo sellers or through the casino. We found ourselves holding our breath and making the run across the cold and wet deck to get from the buffet to the auditorium. There are only 40 interior padded lounge chairs in the adults only section of the deck (for the 1850 passengers!), so you can forget lounging or lying down anywhere outside of your room. The outside pool was only open for 3 days of our 9 day cruise, so the 18+ ‘quiet’ rooms was opened up for kids as well. There are 6 hot tubs (4 outside in the cold/rain); so you can hold about 36 people at a time total (again, for the 1850 passengers!) So you can forget about that as well. The ship is falling apart everywhere. They had to continuously reschedule the shows due to mechanical issues with the stage / rigging / electronics. One night they gave up and just have the house band play some terrible jazz for 40 minutes. The comics were terrible and the two ‘shows’ were sub-high school drama class level. The whole ship stinks badly; the main areas, the bathrooms and the staterooms. Everywhere the ship was falling apart. The interior of the central areas were covered in leaks when it rained. Cigarette and Cigar smoke is everywhere. You smell it as soon as you enter the ship and it wafts throughout the halls and main spaces of the ship. They allow smoking in the casino (which is of course located in the most central and open part of the ship. All outside areas are also smoking areas (although it seemed like people would smoke everywhere). The stink is in the carpet and the furniture. Ports of call were OK, but transportation to and from the port was too expensive and difficult. In Charleston there was a simple bus but $20 per person for a shuttle from the pier to Ron Jons is entirely too expensive. I’m sure the Ron Jon’s kickbacks pay for the bus; this was just petty. The pier in Freeport is in an industrial wasteland with oil refinery sink and black smog. Freeport bus tour included stops at a free nature reserve and tourist trap where they make the junk they are selling. This should have cost half of what it did ($59 each) and been a whole day tour with a much longer stay at the beach. They first shuttle from the beach left 15 mins after we arrived. In Nassau, Pearl Island was beautiful for the 3 hours we were there. They didn’t have a full day option and the cost too much for what it was (chicken and rice buffet and a boat ride for $109 each; $4 for a bottle of water or a can of coke). The food was really hit and miss. The main dining hall was virtually empty for the 8pm dining experience; do you know why… because most people don’t eat supper at 8pm (which is really 8:45 before your main course arrives). Also, you will miss half of the evening activities because it will take them about 90 mins to feed you. Most will just opt for the buffet. Good luck getting a seat at the buffet; they seat about 200 and there are 1850 passengers. If you don’t lineup of arrive within the first 10 minutes you will be standing to eat or eating outside with the smokers. Also, the show times were at 7pm and 9pm with the earlier show designated for the later dining crowd. This was not enforced in any way so the early shows where standing room only with the late diners not being able to catch the second show. They would doo just about anything to ensure that you didn't;’t actually get any of the service or food that you paid for. I was extremely disappointed in this trip and I would not recommend it to anyone. Read Less
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10 Helpful Votes
Sail Date: December 2018
WHAT a disappointment!! The 12-night, December 1st, Grandeur of the Seas Cruise from Baltimore was everything you would not want!! ** On the sea days, the ship smelled like an ash tray, especially on the rough sea days. Reported to ... Read More
WHAT a disappointment!! The 12-night, December 1st, Grandeur of the Seas Cruise from Baltimore was everything you would not want!! ** On the sea days, the ship smelled like an ash tray, especially on the rough sea days. Reported to "Melvin" as the Customer Service Desk.... only received smiles. ** Poor Breakfast Service in the Great Gatsby Dining Room. 20-minute wait for a placed HOT meal order with COLD food being delivered to the Table. ** NY Strip Steak dinners were tough to cut. ** Dining Room Management was very slow to clear Tables for 2. They seemed to want a 6-8 table filled. Possibly, more cost-effective for RCL. But, the Server had to wait for all meals to be ready BEFORE anyone at that table could get their meal. ** Dining Room French Onion Soup with cheese and a broth that had NO Flavor. Whole Wheat bread under the cheese in the FRENCH ONION SOUP. No French Bread. ** A female Comedian with offensive comments about minority groups. ** Jugglers were not entertaining. Their comedy was not comic!! ** Ever since RCL went with pre-paid Gratuities, the Service from the Staff has dipped. ** Unless you watch the Bartenders, the mixed drinks are LIGHT in taste and watered-down. ** St. Croix, USVI, was a terrible Port-of-Call. The Island's ACTION is on the OTHER-side of the island. Certainly NOT like St. Thomas, USVI. ** Cabin Staff was great. ** Pinnacle Level RCL "Patrons" were a rude clique. They seemed to 'love' their little-gold badges to identify themselves as the RCL Elite!! ** Apparently, the past itinerary for this 12-Night was St. Thomas and not St. Croix. Those on this cruise who enjoyed St. Thomas were not going again on Grandeur. ** Apparently, RCL is raising the cost of this 12-night by $400pp. ** The "Next Cruise" Office offered the same prices as RCL has on their website. The only difference was the Deposit Amount. If you are thinking about the Grandeur of the Seas ....think twice!! Read Less
Sail Date: August 2018
We had never gone up North. We picked RC as we had never cruise with them. We have over eleven cruises behind us, and this one was the worst ship, food, rooms and over all a total disappointment. We had a balcony on deck 7. The room were ... Read More
We had never gone up North. We picked RC as we had never cruise with them. We have over eleven cruises behind us, and this one was the worst ship, food, rooms and over all a total disappointment. We had a balcony on deck 7. The room were so tiny. The showers was the worst I have ever seen on any other ship, I actually had to stick my leg and rested on the toilet so I could soap my legs. We do like to take showers together, NO WAY you going to do that on this ship, unless your three feet tall and weight 40 pounds. The food was repetitious nothing to talk about here, except the same thing every day on the buffet. They actually would take left over and add something else to it and put it out the next day. I'm a seafood lover, forget about it NOTHING in that department. The main dining menu was terrible, who would want Meat loaf on a ship as part of a choice. Try asking for Shrimp cocktail, they were so small I had to order three every night. There was absolutely nothing that jumps out as great or good on the main course for dinner. Forget about the show, a total waste of time and they only had three on our 9 day cruise. The ship itself is totally falling apart. Rust outside our room was everywhere. Main floor where they hold different activities, the flood lights totally cover with dust, everywhere you look up from the balcony area above those lights have never been clean or vacuum. Lets move to the casino, they had a Russian crew running the tables, I would say 90% did not speak English and very rude. One day they had a class for the dice table and the lady could not be understood by anyone, I asked the pit boss to please get someone we could understand, he told me in broken English that it was all they had. I then took over the teaching lesson and was ask to either leave or let her explain at which time about 30 cruisers told the man we can't understand her, everyone left. In totally NEVER AGAIN. The only thing great was our room attendant and my main man in the dining room, they earn my extra tip. Read Less
3 Helpful Votes
Sail Date: July 2018
We book Jr Suite unfortunately was located just under the DJ and bandstand at the pool level. Was very loud in the room especially the night the DJ played until 1:45am. Kids running in and out of shows. Could not always get a seat ... Read More
We book Jr Suite unfortunately was located just under the DJ and bandstand at the pool level. Was very loud in the room especially the night the DJ played until 1:45am. Kids running in and out of shows. Could not always get a seat for breakfast or lunch. Food was marginal at best, couple from New York told us the food was better on a Disney cruise. Morning pancakes, waffles and french toast were ice cold. Internet service we paid for did not work in our room at all. Paid extra for soda package but the machines did not have ice or diet coke 20% to 30% of the time, waste of money. Entertainment appeared to be good but could not enjoy the shows as kids were crying in front of us and other kids were running in and out of the show on the balcony level. We changed seats twice but it did it did not get any better. The boarding and disembark procedure and execution was very impressive. I will give Royal Caribbean and 10+ for that. First and last cruise we will ever take Read Less
2 Helpful Votes
Sail Date: July 2018
We took this cruise with kids ages 16, 12, 4, and 1. There was nothing for any of them to do and it was a consensus that all of them hated this vacation. The pool and cabin staff were rude because my young kids were crying and screaming ... Read More
We took this cruise with kids ages 16, 12, 4, and 1. There was nothing for any of them to do and it was a consensus that all of them hated this vacation. The pool and cabin staff were rude because my young kids were crying and screaming during the trip because they were so bored. The teenagers stayed in their room and slept most of the trip because when they tried to go to the teen room, they were made fun of by other kids and no adults were present to help them. I actually cried a large portion of this trip because I felt so unwelcomed. Every activity schedule before 7pm involved gambling, drinking, or forcing you to spend tons of money (e.g. FORTY dollars for ONE bingo card). A shore excursion to the beach was $39 per peson whereas a taxi ride off the ship to the same beach was only $7 per person. Royal Caribbean was obviously out to rob you of every dollar in your pocket. The only enjoyable part of this cruise was the food. The waitstaff in the Windjammer Cafe were awesome. The shows and comedians were fair, althouhh my younger kids couldn't attend due to the late times. I will NEVER sail Royal Caribbean again. If you have a family with kids of any age, go Disney or Carnival all the way. Read Less
2 Helpful Votes
Sail Date: June 2018
We chose this cruise because of the destination and wanted to try a different cruise line. We heard that Royal was better than Carnival but for us it was not. The food wasn't very good, nor were the activity choices. The staff ... Read More
We chose this cruise because of the destination and wanted to try a different cruise line. We heard that Royal was better than Carnival but for us it was not. The food wasn't very good, nor were the activity choices. The staff seemed super tired and many unfriendly. The lady in the Royal shop, and the 2 workers in the Post Restaurant were the worst. Toilet seldom flushed, and the shower was rusty. We left out of Baltimore and cruised to Bermuda. The Grandeur of the Seas seemed to be a very old ship and doesn't offer much of a variety. It is suited for retirees. My granddaughter was 20 months and they didnt have anything for her to do but she had to pay the full price. She was not allowed in the pool and the lifeguards were very rude while letting us know. The babysitting service was very nice, but it's not free. Read Less
Sail Date: April 2018
NEVER buy Owners Suite #8002 unless you enjoy being under the galley of the Windjammer and listening to the carts being drug back-and-forth all day and all night!!! It was a doozy. Reported to the Head of cooking areas, no reply and no ... Read More
NEVER buy Owners Suite #8002 unless you enjoy being under the galley of the Windjammer and listening to the carts being drug back-and-forth all day and all night!!! It was a doozy. Reported to the Head of cooking areas, no reply and no solution. 9 days and nights was more than we could stand. The embarkation and debarkation was great, the ship was in great condition and the staff were a "10" on our list of services; but the Suite was unbearable for trying to rest. Our room porter made several really large mistakes in leaving our door propped open and our room unattended for 5 minutes on several occasions. We spoke to him about that and he deemed confused. After his incompetence for the third time, we decided to give up and not not tip him. We didn't want to report him and get him fired, but we were very upset about our room being left open to the public without the room porter being in it during that time. Dining in the main dining area was exceptional and consistent; our waiters were the best. Shore excursions were "ok" nothing to brag about but anything to get us out of that Suite was a blessing. We would definitely cruise this same ship again, but be more cautious in selecting the Suite number. Read Less
Sail Date: March 2018
In a word, horrible. The ship was FILTHY....our cabin was so dirty we had to ask the cabin steward, on the first day, to vacuum and dust. I understand the ship is old, but no reason for it being dirty. The food, at times, was inedible. ... Read More
In a word, horrible. The ship was FILTHY....our cabin was so dirty we had to ask the cabin steward, on the first day, to vacuum and dust. I understand the ship is old, but no reason for it being dirty. The food, at times, was inedible. The service in the dining room and the bars was not acceptable. In the dining room the waiter/busboy kept giving our table the incorrect meals. Drinks orders were taken and never given. Plates were taken when we were not even finished. It was awful. There was rust around the entire ship and chairs so dirty my pants were filthy when I stood up. There was not one place on the ship that you could relax. There was music blaring in every single venue or art auctions being held. Even the Diamond Lounge had Art Auction noise. The ports were nice. We enjoyed Charleston and Port Canaveral. Nassau is disgusting and we were unable to go to Coco Cay. We are Diamond Members and have decided not to cruise on RCCL again. They have lost our business and our friends business. Read Less
Sail Date: March 2018
The cabin window was so filthy, we could barely see out, much less take pictures through it. We reported it every day. They squirted salt water over the salt streaks without using soap, which didn't work.At the same time, they were ... Read More
The cabin window was so filthy, we could barely see out, much less take pictures through it. We reported it every day. They squirted salt water over the salt streaks without using soap, which didn't work.At the same time, they were washing the windows that were visible at the restaurants the proper way, soap and sqeegee. We wouldn't have booked the cruise under that circumstance. The quality of the dining room food has diminished greatly. The size of the drinks was smaller, especially the wine. There is a $7.95 charge for cabin breakfasts now. They have a port call at CoCoCay, their own island, which won't have any completed facilities until 2019, The call was cancelled due to heavy seas, because they don't have a dock. Of course they knew about it days before. Instead of making other arrangements, the took us down there and said surprise, surprise. A very disappointing experience. Read Less
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 3.5 0.0
Entertainment 3.5 0.0
Public Rooms 3.5 0.0
Fitness Recreation 3.5 0.0
Family 3.5 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.5 0.0
Rates N/A 0.0

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