1 Helpful Vote
Sail Date: February 2019
I live near port of Baltimore and looked forward to not having to fly somewhere. I was interested in the ports being visited. I knew the ship was smaller than what I was used to but didn't think it was as old as it was. This was ... Read More
I live near port of Baltimore and looked forward to not having to fly somewhere. I was interested in the ports being visited. I knew the ship was smaller than what I was used to but didn't think it was as old as it was. This was first cruise on Royal Caribbean. I've cruised Celebrity, Princess and Carnival. It was my 11th cruise. I was a bit shocked how outdated the cruise ship was especially with inability to check account on tv. I had a Jr suite which should be called Balcony Plus, because it was a little bigger but didn't even offer a bottle of water as a perk for the more expensive cabin. And I was for some reason, unaware that there would be a POLE in my cabin at bottom of my bed !! Maybe it was in small print. I booked cabin on internet right under the spa....bad move. Water runs through pipe. The middle of night they clean spa and move furniture around...woke me up every night. We had 5 ports to visit....we had 7...SEVEN...cruise excursions cancelled !!! Yep, they offer soooo many excursions and it's a small ship so they said about 2/3 of them get cancelled. DUH !!!! The same excursions are offered to their ships that hold 2 and 3 times as many people. Therefore cut down the list for smaller ships and maybe, just maybe you won't be rescheduling&cancelling over&over. I felt sorry for Shore Excursion staff. In the dining area.....no real complaints about food, but about the specialty people bugging us with their menus and not getting the hint to stop interrupting us while having a nice time with our newfound friends was a problem. The prices are outrageous for the specialty restaurants and if not getting enough people then lower the doggone prices. It's a good thing that my main reason for cruising is to enjoy the view of the sea and it's very relaxing on balcony doing just that. The entertainment was pretty good and won a little in casino which helped me afford bottles of wine for dinners. Cannot understand why an $8 bottle of wine has to cost $35....4 times more. It was a 12day cruise so the 2 bottles we brought onboard only lasted a few days. All the staff in all the areas were very nice, pleasant people. No complaints there. But doubt I will be looking toward Royal Caribbean for next cruise. That POLE by my bed got run into a few times...glad it was padded. I will certainly do more research before booking my next cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
Signed up for this cruise because Baltimore is only like 2+ hours from our home... easy commute...easy on and off... But this ship is tired, worn out and should be put out to pasture.. (or where ever old ships go to die!).. The crew was ... Read More
Signed up for this cruise because Baltimore is only like 2+ hours from our home... easy commute...easy on and off... But this ship is tired, worn out and should be put out to pasture.. (or where ever old ships go to die!).. The crew was nice.. still too much pressure to give them good reviews..always reminding you that they need 10's... The food in the main dining room was again just mediocre.. same ole same ole.. Disappointed by the downgrade of the Cafe Card..not letting us get our frappuccino's.. :( They did give us our money back which was great.. Again forcing us to upgrade to you high end drink packages. We did go to Chops Grill.. always our favorite but was also disappointed with that..Food remained OUTSTANDING but we were definitely in the walk way to the grill which was very disappointing.. with waiter and waitress dashing past us. Took forever to get our food while others around us were served and we were still waiting. Really took away from the specialness of this fine dining.. Even with the minor problems it still was a special time away.. destinations were great..shore excursions were great.. weather could have been better but you can't fix that!! Again thanks for a great vacation!! PS Special shout out to the Best Western on McDonnell Street for their park and cruise package.. Great price..great shuttle..always a pleasure!! Read Less
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1 Helpful Vote
Sail Date: December 2018
We chose this cruise because of the sailing date and the itinerary. The departure city was Baltimore Maryland, a place we had never visited before and looked forward to exploring, along with Washington DC, its close neighbour prior to our ... Read More
We chose this cruise because of the sailing date and the itinerary. The departure city was Baltimore Maryland, a place we had never visited before and looked forward to exploring, along with Washington DC, its close neighbour prior to our embarkation on 22nd December 2018. This went very smoothly. In fact, the most seamless we have ever encountered. Filling in all the paperwork does make such a difference. From the outside, the ship looked fine, however, the same cannot be said for the interior. Everything looked dated, some parts shabby. The Christmas decorations at least added some brightness and cheer. Our 'stateroom' was on Deck 4 forward. I cannot believe as a seasoned cruiser that I`booked this. I was convinced I had booked midships, knowing only too well that you feel movement more at the front of the ship and as we were sailing from a cold to a warm climate, from the Atlantic to the Caribbean, I thought there might be some rough weather...and there was. The rolling was dreadful and both my husband and myself suffered with sea sickness. Also, the noise in this cabin became unbearable. As the seas rolled, the banging of who knows what became louder and louder and was repeated all night long. But this wasn't the worst bit. I complained bitterly to the deck manager, the cabin steward and the hotel manager about the cleanliness or lack of it in the cabin. It was disgusting. Dirty fingerprints and hand marks on the door, wardrobes, mirrors. Glazing on the mirror was so badly marked it wouldn't clean. There was a broken glass shelf in the vanity unit and the wooden furniture had surfaces so badly damaged that they could never be cleaned properly. The inside of the drawers were dirty so you wouldn't put anything in them. Of course we asked to be moved but the cruise was fully booked so there was no chance of that. The mattresses had to be changed because they were so sunken they nearly touched the floor...I could go on! The menu standards continue to deteriorate with a repetitive menu that you are sick of well before day 12. Christmas dinner was all disappointing with a lack of atmosphere. No Christmas crackers anymore...something else you have to take on board yourself. There was no sommelier, the head waiter was serving water when the assistant waiter was helping to serve meals. It makes you think that the rumours may be right. Royal Caribbean lets a lot of staff have annual leave in order to free up more cabins for paying guests. I suspect that may have happened in our case. Having said that, I cannot fault our waiter, assistant waiter and head waiter. They were all fantastic and gave first class service throughout. We are diamond level guests so we are able to have some drinks for free. Thank goodness for that, they were so expensive! Cocktails seemed to be lacking in alcohol and again, very few bar waiters on deck. Smoking in the casino? Didn't like that. Teenagers congregating in adult areas after midnight. Wasn't keen on that either. I don't think the ship had much for kids so it was probably the wrong ship for that run. They took over hot tubs, the pool and the lifts! The saving grace? The Cruise Director. I think he was the best we've ever sailed with. The entertainment was good too, Some very funny comedians. I'm not a fan of all that show stuff, I think thats dated too but lots of people seemed to like it.The ports were good too. Nowhere we hadn't been before but we enjoyed our self directed excursions. We also enjoyed the Christmas Carols around the Centrum but its not big enough for the activities that go on there and so many people couldn't get a place. There weren't enough carol sheets to go round and they took them off you when they finished. Personally I think we could have sung more and made the moment last a bit longer it was so nice. But...theres always a schedule to stick to! So, we made the most of a cruise that could have been so much better but also so much worse. Would I go again? We will certainly cruise again but definitely not on the Grandeur and we will have to think about RCI again. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise because Baltimore was within driving distance. It was our first cruise. People said that the food would be great but....it wasn't. We typically eat at fine restaurants and so we were prepared to see similar ... Read More
We chose this cruise because Baltimore was within driving distance. It was our first cruise. People said that the food would be great but....it wasn't. We typically eat at fine restaurants and so we were prepared to see similar fare. Not even close. The Windjammer Buffet was a feeding frenzy with people acting like they never saw food before. It quickly looked like a feeding trough for barnyard animals. The Windjammer desserts looked amazing but they had no taste. The MDR service was great however the food and menu choices weren't very special. The menu got worse as the week progressed. I'm thinking of one of the last nights there was an appetizer: "Chilled Strawberry soup with Mint foam" The last few days seemed like they were trying to get rid of leftovers. I'm thinking of the Smoked Salmon cut up and scrambled in with eggs. Our cabin steward, Joseph, was the best part of our trip. He kept everything clean and orderly. Many other floors had a sewage smell but ours was kept odor free. There were some warm days however, the wind and rain kept us from enjoying the outside pool and the one day we could...some kid pooped in the pool and they closed it until the next day. (at sea, they dumped it and refilled it) The Adults Only Solarium permitted children during certain times because of the weather however, The Solarium resembled a nursing home by 10 am everyday. There were scooters, walkers, and canes. Older guests took up all the indoor poolside seating most laying there fully clothed, asleep, not even using the pool. The one man was so slack-jawed, I wondered if he might be deceased. The outer seating was filled with older guests playing cards, dominoes, scrabble and the like. The older guests never left. They would sit, sleep etc until it was time to eat again. Some people were cruising back-to-back-to-back. One lady said she'd be there for another 115 days! We only get one vacation a year. The full-time cruisers could not care less. This was their cruise ship and we were the interlopers. The Charleston Historical tour was great and very informative. The RCI provided tour guides in Miami were not the best. We felt man handled as we were quickly forced onto a double decked bus. I was concerned that we were being kidnapped. We didn't go to Cococay. We didn't even know this was a possibility. We had our most special excursions planned for that port. It didn't ruined our time together but I was devastated. This was a special day planned especially for my husband. Excursions were reimbursed but we took the whole cruise without ever getting to see a beach. We may try cruising again but not on this ship. Read Less
2 Helpful Votes
Sail Date: October 2018
The food in the dining room on this ship is far inferior to any RC ship I have cruised on.Overcooked chicken and steak, and tasteless fish. The service in the dining room for breakfast and lunch was extremely slow, and very slow for ... Read More
The food in the dining room on this ship is far inferior to any RC ship I have cruised on.Overcooked chicken and steak, and tasteless fish. The service in the dining room for breakfast and lunch was extremely slow, and very slow for dinner. We cruised on Carnival Miracle in September 2018 and the food was excellent. The cabin was a starboard side ocean view. It was very noisy; we could hear and feel a pump running, it seemed like every time someone flushed a toilet. What was worse, and dangerous, was that sewer gas would come up from the shower. I told the room steward and his response led me to believe that this was a known problem. I kept a wet wash cloth over the shower drain and this helped keep the smell to a minimum. I noticed that when I flushed the toilet the wet washcloth would bubble up where the gas was trying to escape into the room. Because of weather we skipped two ports. RC did not offer us any form of recompense, however our traveling companions were offered a discount on a future cruise. When we contacted RC to ask for the same offer we were told that no such offer existed. Our traveling companions sent us a voice mail from RC that they received making this offer. Read Less
3 Helpful Votes
Sail Date: July 2018
We selected Royal Carribean for our annual family vacation. We travelled with approximately 30 members. We were truly disappointed by the appearance of the vessel. The strong "rocking " motion of the ship made even the most ... Read More
We selected Royal Carribean for our annual family vacation. We travelled with approximately 30 members. We were truly disappointed by the appearance of the vessel. The strong "rocking " motion of the ship made even the most experienced cruisers in the group ill. The drink package price is exorbitant, skip it and pay as you go. Staff is very friendly though some have difficulty understanding english. One of the members of our group was inappropriately touched by another guest. It was reported to security (she was only 12). It was understanding that the offender would be required to be escorted by an adult for the remainder of the trip, but he continued roaming the ship at will. Unfortunately, this caused an us against them environment and we escorted our 12 year old victim as we believe it to be unsafe. Should we choose to cruise in the near future, it is doubtful that we will select RC. Read Less
2 Helpful Votes
Sail Date: June 2018
We booked the Royal Suite 8500 and two additional staterooms - 4054 (oceanview) & 8513 (interior.) The Royal Suite was great and was a terrific value. The fact that this 5 night cruise left and returned to Baltimore was another big ... Read More
We booked the Royal Suite 8500 and two additional staterooms - 4054 (oceanview) & 8513 (interior.) The Royal Suite was great and was a terrific value. The fact that this 5 night cruise left and returned to Baltimore was another big benefit, as we could drive the 45 minutes from DC and just get on the boat. Beyond those two factors - the value of the Royal Suite and roundtrip from Baltimore - there is little to recommend this cruise. I was impressed when the suites concierge - Francis - emailed the week before the cruise. His email detailed the additional benefits of being a suite guest, and gave us a way to contact him. This was a very nice touch. However, much of what was detailed did not work out as it was supposed to. For instance, Francis called us on the morning of the cruise to arrange to meet us when we dropped off our luggage. He gave us his cellphone number, so we could call him once we arrived. We arrived when we expected to and called Francis. Despite trying to call several times, Francis never answered. The embarkation process was then confused at best. We told the RC person sending people to the registration lines that we were in a suite, but she insisted that our seapass card said we must go to the “gold” line not the “suite” line. Once we got to the “gold” line another woman sent us to the “suite” line. Not a big deal, but a real let down, when we were told we’d have someone escorting us through the process. Once we got to the right registration area, Francis found us and escorted us up to our suite. The suite was awesome. While a bit outdated, it was large, comfortable, well-maintained and impeccably clean. I would highly recommend any large group to book the suite as it is an awesome, private space to spend time together. Additionally, it has a queen sized sofa bed, that our 10 & 13 year old boys were able to sleep in very comfortably. When compared to the cost of booking two separate rooms - the suite was not much more expensive, but added a ton of value and extra enjoyment. The Royal Suite sits just aft of the the Bridge on deck 8. From the balcony you can watch the captain and senior officers maneuver the ship out of and into port. The main room of the suite features a double-door entry, a doorbell, a wet bar with refrigerator and barware, a baby grand piano w/ self-playing function, a dining table with seating for 6, two couches (one a queen-sized bed), two comfortable occasional chairs, a coffee table, and an entertainment center with tv, dvd player and sony play station. The balcony comfortably fits a cafe table with 5 chairs, two loungers and a side table. There are large, sliding glass doors separating the balcony from the living room. When closed the doors are quite sound and weather proof. There are also mechanized drapes, but the electronic function wasn’t working for all of them, but they can be opened and closed manually. The bedroom features a very comfortable king sized bed, a large dressing area with 4 closets, a desk, large tv and another sliding glass door leading to the balcony. There is also an enormous bathroom with a sliding door that separates the toilet, sink and bidet from another part of the bathroom that has a jetted tub, large walk-in shower/steam room and double vanity. This is a smart design as it allows the toilet/bidet/sink portion to be used as a powder room when entertaining. There are also two additional linen closets in the bathroom. The only strange design flaw is that the bathroom lights are only operable from a panel in the powder room portion, and you can’t have lights on in one portion without them being on in the other. There is tons of extra storage in this room. Lots of closets and drawers everywhere, There are not, however, enough plugs for most modern travelers. There are no useable plugs near the bed, and only a few on the far side of the desk. The living room area has almost no normal plugs. The plugs for lamps and other in-room accessories are european plugs. had i known this (and my suggestion to others) i would have brought a european adapter and a few extension cords, so that i could have made better use of those plugs. In other reviews some people have complained about noise from the Windjammer Cafe above the suite. I am an extremely light sleeper, and while there was about 5 minutes of noise at around 6:30 am on a couple of mornings, the disturbance was short-lived and really pretty muffled. I think the sound insulation in this suite is excellent. If we hadn’t had this suite - well worth every penny - I would have been very disappointed with this cruise. This is my 18th cruise, and my third on Royal Caribbean. This cruise line is getting cheaper and cheaper with each passing year, and if the trend continues, cruising with them will be unbearable for me. They nickel and dime you at every opportunity, and there is a constant effort to upsell you. Menus in the main dining room now feature items you can order for an additional charge. During our first tour of the ship we were approached no less than 3 or 4 times to be sold drink packages, alternative dining and spa services. At dinner we were interrupted with offers for upsell items, alternative dining and a brunch buffet. Enough already! While all cruise lines do this to some degree - Royal Caribbean is upselling on steroids, and it really diminishes every experience on board. As most alternative dining venues were empty, I think they will discover that it actually hurts profits and is a bad use of ship square footage. Service - while friendly - was haphazard at best. There were lots of missed opportunities to better serve guests. There were long lines to enter the dining room because there was only one hand sterilizer setup. there was plenty of room to add a second or third sterilizer to move people in more quickly, but no one thought of it. Public bathrooms were often unclean and out of paper towels or other supplies. Sliding glass doors do not open automatically and require a touch of a hand to open - which seems strange on a ship that had a recent Norovirus issue. Even as a suite guest, I found lots of lapses in good service. I had emailed prior to boarding that I had wanted each of my guests - three different staterooms - to have keys to the Royal Suite, so that everyone could come and go as they pleased. The suite concierge - Francis - apparently could not do this for me. I had to go down to guest services to request the additional keys. No problem. The folks at guest services were very friendly and helpful. However, no one mentioned that the printing of additional cards would somehow adversely effect my onboard “folio” account. After I had waited for twenty minutes on line at the photo gallery to pay $100 for 6 photos (standard cruise ship pricing) I was told my onboard account came up as invalid. He suggested I go down to guest services to correct it. I suggested he call down to guest services to correct it. He did, although it wasn’t his initial inclination. I thought the issue had been corrected. However, after again waiting in a long line to buy Bingo cards ($40 more!) I was told again that my account was invalid. I told the gentleman from the Cruise Director’s staff that there had been some problem, but had been corrected. He said it hadn’t and that it was because I changed keys. I told him the key he had was my original Sea Pass card. He insisted it was my fault for getting additional keys for my suite. Not great customer service. If your guest gets additional cards for his suite, and it somehow screws something up in your company’s accounts system - it is not your guest’s problem. Your guest should not be required to jump through additional hoops to correct it. You should offer to make sure it gets corrected. The staff on this ship need better customer service training and need to be empowered to act as agents for their ship and take responsibility for what goes on there. Everything on the ship was terribly overcrowded and over-programmed. The two pools are small and are filled with salt water and chemicals (they said bleach.) My eyes have never stung so badly after a swim - and I had swum in the real ocean the day before. There was never a chair available around the pool, and there were often loud, programmed events in the pool, meaning there was no space or time for a casual dip. We ate in the main dining room each night. In comparison to other similar ships from similar lines, the food was not very good. Most dishes were bland and completely uncreative. Service was friendly, but again very haphazard. I favor competence over friendliness, and on this ship service’s focus is the opposite. Royal Caribbean still claims to adhere to a dress code each night, but does almost nothing to enforce it. On formal nights many passengers were dressed in t-shirts and shorts. We enjoy dressing for dinner, but it’s hard to justify the additional effort when so many others do not. Again, it is another degrading of the experience. I avoided the Windjammer buffet to every extent possible, due to the sheer number of people, noise and chaos there. The food was typical of big cruise ship buffets, but again was more bland and uncreative. Strangely, the senior staff there allows one of it’s buspeople to carry her own personal music speaker as she picks up dishes. The music plays from her speaker despite the other music that plays through the dining room’s speakers. This seems so strange to me as it only adds to the cacophonous noise and chaos. Imagine if many guests or other staffers did the same. The shows were just bad. Standard cruise ship schlock. How these shows win anything is beyond me. I can only guess that RC’s guests aren’t getting out to see much live entertainment. Our disembarkation was also mishandled. We were told we would be the first off the ship and that we had to report to the Concierge Club at 7:30am. We all trudged across the ship and up to deck 11 where we were told to find a seat and wait until we were told we could disembark. Francis (the suites concierge) said we needed to do this so that he could take us in a private elevator down to the first floor and escort us off the ship. When it came time to disembark, Francis disappeared and we waited in a long line for the one elevator to take big groups of people down to the first floor. There was no guidance, nor any apparent benefit to being a suite guest as we were promised. We would have preferred to hangout either in our suite for the last 20 minutes or in a more convenient lounge on the ship to disembark. Couldn’t they have just given us a card or tag that gave us permission to disembark on deck 1? We were off the ship quickly, but certainly not as conveniently as we would have liked. Again, RC’s policies and processes do not seem to put their guests comfort first. Again, we loved our suite, leaving from Baltimore, and the Bermuda itinerary. And again, while the suite is a terrific value - and I may return because of it - the rest of the cruise experience makes it an unnecessarily tough call. And were I only able to book a standard cabin, I would never consider sailing Grandeur of the Seas again. Read Less
2 Helpful Votes
Sail Date: June 2018
Bermuda was beautiful, but would not suggest cruising on this ship grandeur if seas, if you like late entertainment or plan to hang out late there is limited choice of food/entertainment, restaurants closed early which left no food choice ... Read More
Bermuda was beautiful, but would not suggest cruising on this ship grandeur if seas, if you like late entertainment or plan to hang out late there is limited choice of food/entertainment, restaurants closed early which left no food choice besides terrible pizza and stale nachos basically, self serve soft ice cream was put up by 9-930 fir example, if traveling with family of 4 DO NOT GET CABIN OF 4, suggest trying to get 2 rooms, May be an inconvenience but the room for 4 posed safety hazard, if you left ladder for bunk bed up u could not watch tv, as a matter of fact the person on that particular bunk couldn't see the TV with the ladder up or down, if you move the ladder you have to remember to put it back in order for your child to get off the bed or a jump down which was not the best choice, regardless it was not what was expected nor paid for the bathroom from had little bit of mold around the ceiling, all of this was three point to guest services but no other room choice was available would not recommend this line Read Less
2 Helpful Votes
Sail Date: May 2018
We have cruised about 20 times before—mostly ocean cruises with a variety of cruise lines and also 4 river cruises. While there were some good aspects of cruising from Baltimore on Grandeur of the Seas, the negatives outweighed the ... Read More
We have cruised about 20 times before—mostly ocean cruises with a variety of cruise lines and also 4 river cruises. While there were some good aspects of cruising from Baltimore on Grandeur of the Seas, the negatives outweighed the positives. Boarding—went smoothly until we reached the Windjammer for lunch. They were out of silverware and food was running low. We found out—a day or two later—that there had been a sanitary inspection of the ship that caused the problem—but nothing was mentioned about that when we went to lunch upon boarding. Then when we reached our cabin, the bed had been made up as a double when we requested two singles. In talking to the cabin steward we were told very emphatically that we had requested the double—obviously RCCL had not gotten our request for two singles to the ship. We were traveling with two others—while not handicapped, they had been assigned to a handicapped room. Their room was large (and very impersonal). The main problem they had was that the emergency system was accidentally set off (a shortage in the wiring?) five different times and they were disturbed once in the middle of the night and another time while one of them was taking a shower. They do not believe they set the system off. The ship itself: The ship is older (being built in 1996) but fairly well maintained. The biggest issue we found was (1) the lack of quite space (sometimes the Viking lounge was free, but not always), (2) the very loudness of the atrium/Centrum (when they had a loud music group, had loud dance classes, or had loud exercise classes), and (3) the lack of indoor movies (there were very few and often they were on shore days—and thus unavailable if you went ashore). In general, any available spaces were filled up with art auctions, spa activities, trivia, shore excursion talks, dance classes, selling bamboo sheets, etc.)—and hence it was almost impossible to find quite spaces outside of the cabin. It appears there are no elevators for the crew (or they were inadequate or out of order). To move much of the luggage to the cabins, 4 of the mid-ship passenger elevators were employed. The molding around the elevators was dented/scarred and the elevator doors were marked—this occurred on decks 2, 3 and 7 and 8—where there were cabins. It was not possible to enter the exercise facility directly from deck 10—you had to go through the day spa on deck 9 and then walk up stairs to get to the exercise facility. Very limited options for eating unless you went to the specialty restaurants. The Windjammer seemed more cramped than we have experienced on other ships—even other RCCL ships. The cabin itself: Had plenty of storage space; more than on most ships. The air-conditioning/heat in our cabin was very sensitive—if you turned the system up slightly it got hot quickly (felt like heat coming out). A couple of times we turned the heat down (once when we were going to dinner) and when we got back to the cabin it was much hotter they when we left. One drawer would not close all the way. The beds were set up so it was impossible to put our luggage underneath them. (This is only about the second time we have not been able to store luggage underneath the cruise ship beds.) We ended up putting our luggage in our companions handicapped cabin. Food: We found the quality of the food to be very uneven—some was very good and some was horrible. We were assigned to the early seating, but ended up eating more meals than normal at specialty restaurants because we wanted a table for four and were assigned to a larger table. The other factor was that the food in the main dining room was average—at best. One of us had a good beef tenderloin, but rest of food was only adequate. I tried fish twice, and was disappointed both times—they both had “toppings” that masked any of the fish flavor. Also tried two breakfasts in the main dining room. The first time a couple of us had omelets—that were nothing to write home about. Second time (on disembarkation day) the omelets were better. The Windjammer for breakfast was fine—plenty of fruit, good omelets, sausage not so good, fairly good bacon, and the potatoes were okay some days and less than that on other days. The Windjammer for lunch. About all most of us had was salad—it was fine. One of us tried pizza—it was awful. (Some other cruise lines do much better with pizza than RCCL.) The Windjammer for dinner—very poor food. On Italian night one of our group commented that “everything looks left over.” I tried fish—it was cold and tasteless. (In general, we often found the food was warm, but not hot.) Tried to order a bottle of wine one night—it was like they had never done that for passengers before. Took at least 30 minutes and finally having to get a “manager” to get it accomplished. Room service—tried once for breakfast. Toast was soggy, etc. Did not try again. Park Cafe—we did not try it—it was located in a very “out of the way” place on the ship. Chops Grille. Went one night and it took 55 minutes from the time we sat down until we got any food—except bread. The service throughout the dinner was very slow. The filets were very good, but the sides were only average. We complained about the slow service and were offered a free lunch in Chops—which we took advantage of. Good hamburgers and filet at lunch. Izumi. Went there much more than expected—three times. This food was the best of any we had on the ship. Chef’s table—We had never done a chef’s table dinner before, but decided to try it (when it was offered at half the normal price). Best tomato soup any of us had ever had. Very good filets. Nice experience. (Note: The four of us do not eat a lot of meat, but the filets and tenderloins on the ship were very good.) Entertainment: We went to three of the evening shows in the Palladium Theatre. Why are the evening performances scheduled at 7 and 9 PM when the “fixed” dining times are 5:30 and 8 PM? We left all three shows before they were over. Music/entertainment was loud and one night out of 9 songs we recognized 2 of them. The Classical Strings and Mr. H (at the piano) were good. One of our party entered the slot tourney. Entering the last day she was in 3rd place (or so she thought) when she found out there were two “boards” listing the order for the “finals.” According to one she was in 3rd place, while on the other she was in 8th place. Is it that difficult to make sure the same information is presented in both places? Another time we went to go to a movie—it was cancelled at the last minute since the singers and dancers needed more time to rehearse. Finally, an announcement was made over the loud speaker about the cancellation. In fact, the first show of the singers and dancers was put off for two days since they still weren’t ready by day six. Disembarkation—went very slow and sometimes they would call only one group, then the next time they might call three groups We were toward the last, so they finally called “all of the rest of the groups”—which were numbers 22 through 28. We started down the enclosed walkway (disembarkation started on deck 4) at 10AM and it took 30 minutes of being enclosed in a slanted walkway until we reached ground level. Finally got through customs about 50 minutes from the time we had our cruise card scanned as we were leaving the ship—this is probably the slowest disembarkation we have experienced in all of the cruises we have taken. It ended up that when we got to customs there were only 2 agents working—when it was down to about 100-150 passengers still left to process a third agent finally started working. (We understand the customs agents are not hired by RCCL, but RCCL obviously has some input to trying to make sure their passengers get off the ship in a timely manner.) Also, I saw a number of passengers—including one with a walker, who definitely did not need to be standing in the enclosed walkway for 30 minutes. The crew should have made the effort to divert some of the passengers to the elevator and take them directly to deck 1 for disembarkation. One final comment—it seemed that the ship had trouble making sure items were correct in the daily Cruise Compass. Two examples: (1) One time a movie was show for 11 AM—went to the assigned location and there was an art auction underway, and in looking further there was something else scheduled in that location at 11:30. (2) Going into Nassau, the Compass indicated the shops and photo gallery were only open that night—but since we did not get there until after lunch, they were—in fact—open some that morning. We commented—more than once—that the ship didn’t seemed well managed and they had a hard time “getting it all together.” Read Less
Sail Date: May 2018
We chose this cruise for timing (dates 19-24 May) & availability out of Baltimore which is an hour away. The check in procedure was well organized and easy. They have this process down pat. The food on the Grandeur OTS was ... Read More
We chose this cruise for timing (dates 19-24 May) & availability out of Baltimore which is an hour away. The check in procedure was well organized and easy. They have this process down pat. The food on the Grandeur OTS was poor/very disappointing. The meals were barely tolerable; three meals were so disgusting I could not eat them. The food service at my work provides better quality food (and that is just an ordinary cafeteria). The first bad meal was linguini and carbonara sauce w bacon - the over cooked pasta was mush. Tried two bites and I put down the fork. With hope in my heart, I agreed to an upscale ($35 per person) brunch of lobster/filet mignon on day three. A brunch which turned out to be a buffet. The lobster was previously cooked & reheated. The lobster was the consistency of rubber w little flavor. Every single filet was over cooked & dried out. The desserts were tasty (I think they are prepared off ship). The sparkling wine and mimosas were pretty good too. Could it get worse? Yes! The worst meal was a turkey plate (I know I should not have ordered it but other selections we're poor). The top slice appeared ok but underneath was a slice of some conglomeration of turkey parts w connective tissues. It looked awful. The purported "stuffing" was gummy and distasteful. Not sure what they put in it. The sweet potato was decent. Cranberry sauce was watery. Ugh! My husband said 'Sizzler' was 4-Stars compared to the strip steak he got at that same dinner. My husband found a grill on the pool deck (limited hours) that offered a three-cheese grilled sandwich which was esceptionally good. Thank heavens for those grilled cheese sandwiches! The on board Starbucks was just like a regular Starbucks -- great iced mocha coffees. The onboard experience was okay. The had many music events in the central area that were entertaining but nothing like a real show. The classical strings performance was particularly good. Some music 'events' were just too hokey (almost silly) and of limited interest. A major problem was that the musicians had to compete with the chatter and significant noise from the adjacent bar which was very distracting. During this cruise, two stand up comedians performed in the theatre (we attended three shows) but neither were quite ready for prime time. There was lots of time to go out and enjoy the sea air on the promenade deck for a walk or grabbing a chair for an unscheduled nap. The smoke-filled casino was down right nasty. We avoided it at all costs. The bar service was mediocre. The servers were all pleasant and tried very hard but frequently they were overwhelmed (staffing seemed inadequate) and service was usually slow. The cabin was clean but initially seemed hot and stuffy. Upon calling it in, turns out that a fan unit malfunctioned affecting several other cabins also. They repaired it promptly and the air flow/cooling situation was resolved. The bed was tolerable but did not provide restful sleep. Cabin service was excellent. All requests were immediately responded to. Our cabin attendant was very hard working and exceptionally pleasant. He made sure to learn our names and warmly greeted us through out the day. I worried that he seemed to work 24 hours a day. I asked for assistance with shore excursions but RC could offer nothing. We were left to our own devices and we had a great visit in Bermuda going to the beach twice and seeing most of the island on our own. I don't know how Royal Caribbean (RC) Cruise Lines expects to have people come back with such poor food. Many people on this cruise w Grandeur OTS were openly stating and complaining how horrible the food was. I can say "never again on RC" for me. Overpriced and pathetic food; absolutely no value for the money paid. :( The upside was that Bermuda was spectacular. Can't wait to get back to Bermuda (by air thank you!!!). SLH Read Less
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 3.5 0.0
Entertainment 3.5 0.0
Public Rooms 3.5 0.0
Fitness Recreation 3.5 0.0
Family 3.5 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.5 0.0
Rates N/A 0.0

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