I travelled with a group of my family and some members were treated very poorly by the staff. I chose this line because we had a prior experience which was good as the dining staff at that time was great. This line has really let itself go after COVID. They had no care for their customers. In the dining hall for this cruise some had specific dietary requirements which were not catered to after ...
All my time on this cruise I felt like the service was really bad the food was not good we got treated horribly while on this trip but I will not be coming back to Royal Caribbean Grandeur of the Seas this was for me a zero out of 10 would not recommend. The only thing that I liked about this Cruise was going on the excursions but otherwise but than that this was a really terrible experience. ...
I have been to other cruises before and this Royal Caribbean is perhaps the worst I’ve ever been on. The only positive thing was the countries we ported at. Not only was the cruise directors deceitful and liars but they were also racist and wanted to be in my business asking all personal questions. We had a family reunion there and they were so rude to us when we were in the Windjammer getting ...
This is my third occasion whereas I’ve traveled with Royal Caribbean. Overall, our religious observances for the Sabbath were disregarded with regards to cooking and eating the same prior to sunset. The sun set at or near 5:30 on one Sabbath and many people had to forgo cooked meals until the sun set many hours later. Certainly, a slight accommodation would have been ideal for so many people ...
The overall experience of the cruise will make me not want to experience another cruise again. I experienced racism and discrimination on the boat and was removed from areas along with a few people who were with me. Meanwhile there were other groups in the same areas we were removed from that did not have to leave when they were gathered together. Other people on the boat were rude and ...
The crew was very rude to my family and I! I wore hats to leave for excuraions and every time I came back I was told to flip my hat off, as to assume I was hiding fruits etc in my hat, we are already walking through a metal detector but you want to see If I am hiding something in my hat?? very invasive and embarrassing! I was also told I could not take my food out of the windjammer when I was not ...
We were treated terribly by the rcc staff while on our 11 day cruise! We were held back from going in to eat as a group in windjammers. One of the philippino employees yelled at her co-worker (african young woman) for allowing us to go in and eat. We were not classified as tourist by one of the rcc staff. We stayed to ourselves and didn’t bother anyone but was still being harassed by staff. The ...
"Grandeur of the Seas" Cruise ship should be taken out of commission! The cabins and other facilities were ancient and in desperate need of renovations. The services and housekeeping on this cruise were far from commensurate to the price and additional fees. I paid almost $300 for WiFi that hardly ever worked while on the ship. I would literally have to leave my cabin and stand in the main common ...
I was treated bad on the ship on certain occasions. I felt as if it was harrassment on different occasions. My room wasn’t clean whenever it had too and I was told that I was going to receive a money refund since the cruise got delayed after a 6 hours docking. No one seems to keep their words and I had to use the money that i only had left on my bank card, now ever since im back home I don’t have ...
This was my first cruise that my wonderful husband spent thousands of dollars on. Even paid extra for the internet package, & the internet was absolutely horrible!! Not to mention, they lost our luggage! We received all of the luggage’s except the big huge black one that had all my babies diapers , clothes, blankets , and so much more. The staff was very rude and nonchalant about the entire ...