7 Helpful Votes
Sail Date: December 2018
Just finished Viking Romantic Danube cruise. First time this Viking ship sailed, without interruption, from Nuremberg to Budapest. Only, maybe, the second week that any Viking ship made the cruise end-to-end without a ship swap. The ... Read More
Just finished Viking Romantic Danube cruise. First time this Viking ship sailed, without interruption, from Nuremberg to Budapest. Only, maybe, the second week that any Viking ship made the cruise end-to-end without a ship swap. The low water levels on both the Rhine and Danube will likely continue into 2019 season (begins in March). The cruise, when uninterrupted like ours, was great. Crew was great, very good customer service. Ship was in great shape. However, crew members did say it has been a very tough season - with all the ship swaps and motor coach substitutions, most of the "cruises" were filled with very disgruntled customers. This cruise and crew would entice me to take another Viking cruise. However, I plan to do even more due diligence before the next cruise. Viking management appears to be passing the buck to the crews, not informing cruisers of the "real situation" on the rivers, leaving the crews to inform the cruisers - who proceed to shoot the messenger. I'd be very leery of a future river cruise, given Viking's terms and conditions, which pretty much state that one you've paid, they can change anything. Bus you the whole way, etc. The silver beverage package should be closely evaluated - we considered, being that I like my high end spirits. Glad we chose to go "by the glass", because our ship was either out of stock, or very low, on many of the best spirits. Having to settle for a lesser beverage didn't sting quite so much, because I hadn't pre-paid. Also, the Viking air travel arrangement simply sucked. Very long layovers, early boarding calls, etc. All for Viking's convenience, with no concern for the customer. Next time, I do my own flight selections. Not getting up at 2 am again, just so Viking can save a bus trip. Or getting home 20 hrs later, just because the Viking scheduler bot saved $2 on the long layover. I'll pay more for better service, but Viking never offered. Read Less
Sail Date: April 2018
Wanted to try a river cruise based on TV advertisements. This was my first river cruise and probably my last river cruise because of the cabin space. I enjoyed all the excursions which were very educational despite even though it was a ... Read More
Wanted to try a river cruise based on TV advertisements. This was my first river cruise and probably my last river cruise because of the cabin space. I enjoyed all the excursions which were very educational despite even though it was a holiday so some places were not available to tour, the meals was great, and staff was friendly and went above and beyond to make it an enjoyable experience and I met lots of people but was disappointed in the size of the cabins and lack of an opportunity to exercise. Because of the small size and limited spaced to move about the cabin my sciatic pain flared up and I got no relief even with the walking excursions because of the cobblestone streets and slow pace of the tours. I tried 3 times to go on deck to walk but the crew was always cleaning it early in the mornings. My next cruises will be on a larger ocean cruise ship. Read Less
Sail Date: April 2018
We lived in Germany several years ago and had traveled to many places, but we had not traveled to Eastern European locations. Budapest was wonderful, so pretty, all lit up at night. We stayed at the Intercontinental Hotel until we ... Read More
We lived in Germany several years ago and had traveled to many places, but we had not traveled to Eastern European locations. Budapest was wonderful, so pretty, all lit up at night. We stayed at the Intercontinental Hotel until we boarded our Ship on Sunday. Viking had an overall tour of the city and we also had free time to explore. Right here I have to say that Viking does a great job with advertising. But when the rubber meets the road, you are being herded into buses on all your little side trips with 44 other people. That part of the trip got old very quickly for me and was just a reminder of the sardine-can airline trip over to Budapest that we endured. I don't know what I was expecting, but I guess I was thinking we'd be all going in different directions in small vans and that it would be a bit more personal. The food and the staff were both excellent. The service and the room were wonderful. Even the internet connections were pretty good. No complaints. A small Ship allows people more opportunities to get to know each other and that part of it we loved. We met some great folks. Viking has staff all over Europe and you get met at your airport, you get delivered to your hotel...wonderful. They take care of all of it for you. The Budapest to Bucharest tour was "more evocative" as Rick Steves would say. We weren't seeing the Vatican or the Parthenon. We were exploring the mood of former communist countries and how they were doing. A lot of our sites were relatively unknown to us. All were interesting and well prepared. In Croatia we even got to visit with locals and see how they live and what they have done with their lives and their homes since all the wars. Budapest's beautiful buildings and chain bridge were lovely. Bucharest's Parliament was beautiful and to learn of the brutal Ceausescu regime under communism was interesting. Viking brought lecturers on board the ship and also folk dancers. So nice. So, in summary, I loved the trip. My only objection was the sardine-can daily tours. I just wish there was a nicer way to get folks around for these tours. Read Less
Sail Date: March 2018
We love Viking and this trip was no exception. We were previously on the Jarl for the Romantic Danube from Nuremberg to Budapest with extensions in Prague and Budapest. This trip was different in that it was more educational and less site ... Read More
We love Viking and this trip was no exception. We were previously on the Jarl for the Romantic Danube from Nuremberg to Budapest with extensions in Prague and Budapest. This trip was different in that it was more educational and less site seeing. The Passage to Eastern Europe on the Atla and the tours did site seeing, but we were also provided a more in depth view into how Communism, the Serbian-Croatian War (& Yugoslavia), affected Eastern Europe and how it still affects it today. Some of it is sobering, but I learned a lot! Countryside is beautiful! The only downside was that some of the ports were not on cities so you could not simply walk off the ship and browse around town. Some excursions were an hour+ away. The ship, as on our previous cruise, was nice and clean. The staff go out of their way to know you by name and your preferences for everything from how you like your room to what you prefer to drink with a meal. And, as for meals! Well, if you walk away hungry it is your fault. The staff always makes sure to take care of you. If you order something and want something different they are always accommodating. This is no different with the rest of the staff - everyone will do their best to accommodate you if you just ask. We are in our 40s and were concerned the first cruise that we would be outcasts. We should not have worried a bit! We have managed to make friends of all ages (40 & up, that is) onboard. We are already booked for another Viking trip, but next time it will be on one of their cruise ships. i can't wait! Read Less
Sail Date: November 2017
Chose this cruise based on the experience of friends and acquaintances. While the cruise was very good, the time of year limited the use of the entire longboat because of weather and temperature. The entire upper deck was off limits during ... Read More
Chose this cruise based on the experience of friends and acquaintances. While the cruise was very good, the time of year limited the use of the entire longboat because of weather and temperature. The entire upper deck was off limits during the week and the room balconies, though spacious, could not be used. Staff service was spectacular. Regardless of the many roles and positions, every staff member was knowledgeable, kind, friendly, and focused on making the cruise experience memorable. The staff in the dining rooms added a culinary service dimension generally available only in the most extraordinary restaurants. The cuisine was delicious and satisfying. The cabin was well-appointed and comfortable, reflecting the beauty of the longboat overall. Contemporary design and constant maintenance enhanced the indoor experience of the cruise. All the ports and excursions were well-managed, on time, and led by highly knowledgeable and friendly guides who made each place come alive. I would certainly take a Viking cruise. Hope to do a world cruise sometime in the future. Read Less
3 Helpful Votes
Sail Date: August 2017
For our first cruise together, My Lady and I booked the Romantic Danube Cruise from Budapest to Nuremberg (August 20-27, 2017) on the Viking longboat, Atla. I paid $10,398 for the Veranda Suite and was assigned to Veranda Suite 316. ... Read More
For our first cruise together, My Lady and I booked the Romantic Danube Cruise from Budapest to Nuremberg (August 20-27, 2017) on the Viking longboat, Atla. I paid $10,398 for the Veranda Suite and was assigned to Veranda Suite 316. THE GOOD - The ship, itself, is aesthetically well designed and appeared just as presented in the Viking advertisements and virtual ship tours. The food ranged from average-to-excellent. The preponderance of the food, however, ranged from very-good to excellent. Some dishes were superb. The wait staff handled the on-rushing passengers very well. They were courteous and attentive, almost always. The tours at each port were always well organized, even when somewhat boring. Kudos to the Program Director! Our maid was excellent in keeping our room clean and with the fresh towels that we requested. She was always pleasant and eager to make our stay more enjoyable. The passengers on board were friendly and we met many interesting people who will provide us with long lasting memories. The cruise along the Danube with its 26 locks provided interesting and entertaining landscape. THE BAD began our 2nd day on board (Monday, August 21) when our toilet wouldn’t flush. We reported it to the reception desk, received an apology and someone (an ‘engineer’) used a vacuum with hallway access to the toilet plumbing to resolve the symptom. The next day, Tuesday, was a repeat performance. The toilet would not flush. There was a call to the front desk with a verbal apology. As was done previously, an ‘engineer’ was sent to resolve the symptom. The next day, Wednesday, was another repeat performance. The toilet would not flush followed by a call the to front desk with an apology and an engineer was sent to resolve the symptom. On Thursday morning, I talked with the lady at the front desk and expressed my dissatisfaction with Viking’s poor performance to resolving my toilet plumbing issue. I received an apology, but as I found out later, nothing else was done. Thursday evening, our toilet would not flush. I made the call to the front desk and received an apology. An engineer vacuumed out the line from the hallway. Friday evening was ‘the straw’ the broke our backs. It was 10:30 pm, feces was floating in our toilet which, and for the fifth consecutive day, would not flush. My Lady and I walked downstairs to the front desk. I requested the name of the person in Viking Headquarters who should be contacted about non-performance of our contract. No one would pay the money we paid and have to have maintenance flush our toilet every day. It was only after requesting a Viking Headquarters name that serious concern appeared and a memo was noted for manager. As had become customary, an engineer was sent to resolve the symptom. It seemed clear that our problem was not of sufficient importance to immediately get the Hotel Manager. The next morning, we returned to the front desk and asked for the manager. The Manager stated that his staff had not notified him of the problem. I told him that I was interested in customer performance and did not want to address his organization’s processes. While I was talking with the Hotel Manager, the engineer who had been sent on at least 3 occasions to resolve our toilet symptom appeared. The Hotel Manager talked with the engineer in my presence. During that conversation, the engineer told the manager on two occasions that there was nothing wrong with the toilet. Then, he told the Manager that the suite had a bad pump. I discussed with the Manager his conversation with the engineer. I pointed out that I heard the engineer say that there was no problem before admitting that there was a bad pump. The Manager told me that the engineer (gave two different versions because he) had difficulty with the language. I also told the Manager that that there was no sense of urgency to resolve our problem, but that I hoped he would not let the next passengers use Suite 316 knowing that there is a toilet problem. The Hotel Manager said that I needed to look at my Viking literature and find the number for Customer Relations. He, in-turn, would file a report with Viking Headquarters. Later, I spoke with the Hotel Manager informing him of what my understanding of his Atla policy. I told him that I did not want him to be blindsided by my report to Viking Headquarters. He agreed with the following: “The policy of Hotel Management of the Atla is to offer a verbal apology for any and all non-performance, including malfunctioning toilets. Any financial adjustments or other compensation associated with non-performance is handled by Viking Headquarters.” THE UGLY occurred in the early afternoon of Saturday, August 26. The engineer who had spoken with the Hotel Manager used his key and entered our suite without knocking. My Lady was sitting in the living room, alone, in her negligee. When he entered he announce that he had changed the toilet pump and then he entered the bedroom and flushed the toilet. This behavior is just plain DISRESPECTFULL! When I reported the behavior to the front desk, the immediate response was ‘He shouldn’t have done that!” Then came the customary apology. I expressed my strong disappointment with Viking for not only lacking a sense of urgency about my toilet issue, but with the disrespect shown by entering our suite without knocking. After I heard the “I’m sorry you feel that way,” I asked, “How would you feel?”. There was no response. THE AFTERMATH. With all of the Viking literature about how great it is, My Lady and I had planned to purchase the Viking Ocean Cruise from Venice to Athens. After our experience with Viking River Cruise on the Atla, My Lady wants nothing to do with Viking. She pointed out that there were 190 passengers on board, a complete sellout. We were the only Blacks (African Americans) on board. Her statement to me was … “I think we were treated this way because we’re Black.” VIKING HEADQUARTERS RESPONSE: I found a phone number that lead me to Viking Customer Relations and contacted the organization on September 3, 2017. The representative informed me that the Atla Hotel Manager had sent a note of customer dissatisfaction but there were no details. I told her that I wouldn’t expect the Manager to report anything that would reflect negatively on him or his organization. After a brief discussion of the events, I offered to send the Customer Relations representative a draft report of my Viking Riverboat cruise experience before I published it on various travel review sites. My offer was accepted and we discussed the report on September 11. I was told that Viking takes this kind of customer feedback seriously and that our negative experience will be used to better train its employees in an effort to avoid future customers having “The Bad” and “The Ugly” experiences that we had. Viking offered a confidential compensation, but to take advantage of it would require purchasing another Viking Cruise. I told the Viking Customer Relations representative that while I appreciated Viking’s offer, at this time, My Lady has no interest in Viking. Some comments about Viking Travel. I planned our flight from Kennedy (JFK) airport in New York for the Romantic Danube Cruise departing from Budapest. Viking Travel could not guarantee seats together if it arranged our flights. Adjoining seats as well as maximum leg room is a requirement for our international travel. Traveller comments posted on the web indicated confusion with taxis and other ground transportation in finding docked Viking longboats. For convenience, I procured Viking airport transfers between the airports and the ship. I was charged $60 per person per transfer. That totaled $240 for the two of us. The Viking representative told me that when we arrived in Budapest, a Viking agent would see us at baggage claim when we came to pickup our luggage and would carry our baggage to a Viking vehicle to be transported to the ship. Also, in Nuremberg, our baggage would be taken to the (Air France) check-in counter. Neither service occurred. In Budapest we had to carry our baggage to the Viking vehicle. In Nuremberg, while on-ship, I asked the Program Director if our luggage would be carried to check-in. She told me that when the bus driver places our luggage on the ground, we were on our own. Subsequently, we had to carry our baggage from bus to ticket counter inside of terminal. My understanding from listening to passengers obtaining information at the Atla front desk, is that taxi fares would have totaled less than $100 for all airport transfers. We were disappointed that Viking sales mislead us; I would have purchased the transfers without the false representation. (Viking Customer Relations informed me that we received the service that is Viking’s policy to provide.) Read Less
3 Helpful Votes
Sail Date: August 2017
We choose this cruise so that as Jews, we could see the history of our people. The bad things and the good. The Viking Shore Tours were excellent for viewing, educational tour guides and safe bus drivers. This could not have been ... Read More
We choose this cruise so that as Jews, we could see the history of our people. The bad things and the good. The Viking Shore Tours were excellent for viewing, educational tour guides and safe bus drivers. This could not have been any better organized. We felt that the amount of free time was about right and the cities where we stopped and visited offered a great deal of different history as well as beautiful sites. We did encounter people in several of our visited cities that were extremely unfriendly, non communicative and not helpful when asking about their wares. We enjoy cruising on Viking for the very reason, everything is taken care of. No worries as to where to eat, how to get a taxi and how to find our way back to the ship. However, I let called to make sure that I would have only white chicken breast and lots of fruit and vegetables since I don't eat any meat at all. I also told our waiter several times yet the menu was poor for me. The chef said the menu came from corporate office and he had to follow it. Would you want to eat a pain chicken breast on top of mashed potatoes for 7 days? I think not and I think the chef shut have been able to have more variety. I hope your Corporate office will take note of this. It was embarrassing to sit at the Captains dinner with no plate of food!! The staff on Viking is truly the most helpful, pleasant and knowledgeable. Viking left us stranded in Paris for over 7 hours, bumping us off of three different planes to Nuremberg. I finally demanded to be flown to Amsterdam and then to Nuremberg which Air France did after many phone calls to Viking Atla. I could not reach anyone in the CA office as it was too early. We ask to fly in early so that I could celebrate my birthday with my Germany friends and family. The luncheon was over and people had returned to their homes when we arrive at the ship at 6:45pm when we were suppose to be at the ship at 10:00 AM. This memory is forever gone and a very sad one to have missed. I also let the waiter, as well noted when I booked the cruise that it was a Birthday celebration for me and an anniversary for my brother and sister in law. After many reminders, finally on Saturday, the anniversary was celebrated. We requested on Tuesday or Wednesday. Our waiter did nothing for my birthday and again, so disappointing to me and my family. I ate most of my meals on the back of the deck with soups and salads. When on an excursion, I would find a nice restaurant and eat my main meal off ship. We turned all of our paper work in to the front desk of Atla and we were told that they had submitted all of this documentation to Viking. As of today, we have not had any contact with Viking or Air France. I would appreciate this information be given your immediate attention and contact us. This was or second Viking cruise and we have referred several families to Viking. I expect to have some compensation for this frustration and disappointing experience. It definitely dampened our trip. Read Less
9 Helpful Votes
Sail Date: July 2017
Tired of the floating cities, unruly kids, and crowds and desiring shipmates who are a bit older and a bit more sophisticated and the experience of an intimate ship on a European river, we selected Viking. Although there was room for ... Read More
Tired of the floating cities, unruly kids, and crowds and desiring shipmates who are a bit older and a bit more sophisticated and the experience of an intimate ship on a European river, we selected Viking. Although there was room for improvement, we will be return customers. The ship was wonderful. Small and very user friendly. Everything was only a few steps or a short staircase away. Very nicely laid out and appointed. Our cabin had a veranda balcony but we barely used it. Most of our travel was at night, so there wasn't much incentive to sit outside. In port, we were always involved in a land-based experience. Still, it was pleasant to have the option. The cabin was pleasant, the bathroom quite nice with heated floors if desired. The shower was fully enclosed, so water did not spray or drain onto the balance of the floor. Generous and pleasant toiletries. Our cabin was only a few steps from the lounge and bar area as well as the library (with an excellent selection of appropriate travel focused books) and the 2 computers available for passenger use. Wi-Fi was included, so use of these computers was pretty much nil. Although we were so close to the public areas, we never heard a sound. Due to high water conditions, we were not able to embark at Nuremberg but were redirected to boarding at a non-port. Not Vikings fault and they did an exlemplary job at "crisis management". The shore excursions at Nurembery and Regensburg were still provided, even if it included a bit of bus riding. Inconvenient, but who can predict what curve balls Mother Nature can throw. overall, the included and optional shore excursions were well done. I always wish they could be longer and more comprehensive, but that is not how it works when you are in a port for only one day. The excursions were very well organized, with no delays, long lines or confusion we have seen so many times on the mega-ships. The entertainment was what I would have expected. Excellent opera trio the first evening and a cordial pianist who kept even the oldest passengers dancing. Since the ship is so intimate, obviously there is no glitter, glam and/or corny worthless entertainment . Now, for my constructive criticism. The food was OK. Just OK. Too much repetition (how many ways can they think to serve salmon and "lox") and not enough variety or selection. The weather was extraordinarily hot (100 in Vienna and Budapest) yet hot soups were always one of very few starter options. One night I ordered a lamb dish which was awful. Odd, overpowering seasoning profile which resulted in not being able to identity the underlying protein. And, although we were in Germany, Austria and Hungary, please, how much sausage, sauerkraut, and schnitzel can one take? Service in the dining room was also very spotty. Several mornings, I gave us waiting for a server and hunted down my own coffee. For juice, I walked upstairs to the casual Aquavit Lounge to get my own. Wine and beer are included with lunch and dinner and the servers were good at making sure the house wine was readily available. The problem was with those of us who had purchased a "deluxe" liquor package. Try to find or get service for the "upscale" wine list selections. Again, I needed to get up and track someone down. Rather annoying, I thought. Our cabin steward was very cordial and kept our room tidy.She promised to keep our ice bucket full and in the mini-fridge but she never delivered. Lastly, our cruise director, Sylvie, was top notch and first rate. Her colleague, Zoltan, was equally so. Appreciation also to the three bartenders who were always available, always happy and cordial and who always knew who we were were, what we preferred and what cabin we occupied. Top flight service from all of these folks. So, to wrap up, we did love it and we will return. A cloud here and there is always expected to roll through, but not enough to cause frustration or dismay. My husband I I would definitely recommend Viking. Read Less
Sail Date: May 2017
After 25 cruises I looked forward to trying a river cruise. We enjoyed the relaxing atmosphere and exploring ports we would never see if we were on a big ship. The cabin was a bit small for my taste but we managed ok for the week. The food ... Read More
After 25 cruises I looked forward to trying a river cruise. We enjoyed the relaxing atmosphere and exploring ports we would never see if we were on a big ship. The cabin was a bit small for my taste but we managed ok for the week. The food in the dining room was very good. One complaint was the lack of food in the afternoon. I came back from a day of sightseeing and there was nothing to eat. There should definitely be an afternoon snack available, small sandwiches etc should have been available. We enjoyed the shore excursions because they short enough to leave us time to explore on our own. If you're used to the big ships, the lack of things to do in the evening may be a bit disappointing. My biggest problem was with the total lack of security on the ship and the lack of a response from Viking. There was no one at the gangplank to check ID, bags etc. Anyone could have walked onto the ship and no one would know. The ID card they give you doesn't even have a picture and no one even looks at it. It's only used for the purpose of knowing if everyone is back on the ship. Post 9/11 this is completely inexcusable. Even after the attack in Manchester, while we were at sea, they didn't add any security measures. I've asked other people that have taken river cruises and they all said there was someone checking ID etc. All in all, I loved the cruise, but until they add security I won't be taking another Viking River Cruise. Read Less
Sail Date: April 2017
Viking Atla. Budapest to Nueremburg. Embark 4.30.17. Well designed contemporary river cruiser. Very clean and well appointed public spaces. Superior crew service from ships captain to bsu drivers. Professional and courteous without over ... Read More
Viking Atla. Budapest to Nueremburg. Embark 4.30.17. Well designed contemporary river cruiser. Very clean and well appointed public spaces. Superior crew service from ships captain to bsu drivers. Professional and courteous without over stepping boundries. Matri 'd and primary waiter were exceptional. Seems to be a "clean" boat re virus control. Very well prepared entrees and buffet. Reasonable selection. Restaurant team aware of and accomodating to dietary limitations. Much of this is a matter of taste and experience. We were well pleased. Shore excursions as expected are thumbnail sketches. Guides seem well vetted by Viking. We chose a private guide for Prague prior to departure. Comparable in expense to Viking group rates. Good decision. Well organized excursions. Viking transfer to Prague was seamless with typical fine service. Viking desk within the hotel provided essential concierge services. Very helpful on day of transfer to airport with VAT process. This at 4:30 AM. I have traveled to the Contenient 40 / 50 times for business, 4/5 times recreation. Have avoided cruises. This was my/our best overall experience. Read Less
4 Helpful Votes
Sail Date: September 2016
We started on the trip on the Jarl river boat because there was a problem with a river lock that kept our original boat the Alta from making it to our starting point. We were not happy to learn after day two that we would have to change ... Read More
We started on the trip on the Jarl river boat because there was a problem with a river lock that kept our original boat the Alta from making it to our starting point. We were not happy to learn after day two that we would have to change ships part way through our river cruise. NO PROBLEM Viking did everything in there power to make it as easy a switch as they could. The problem was beyond their control. We found the food to be very good, the staff to be very accommodating, the tours to be excellent. The program director was very informative about the different cities we visited and Organization was top notch. I thought this would be somewhat laid back on a river cruise, but we kept very busy pretty much of the time. All the transportation on the ground was in very nice buses, and the tour guides that Viking provided did an excellent job telling us about the history pertaining to the area we were visiting. We stayed over in Prague for three additional days after the river cruise having Vikng make the arrangements. The Palace hotel was fantastic, and our stay in Prague was Wonderful. This was was a very nice trip that I would recommend it. We had read a lot of mixed reviews on this cruise and cruise line. I think a lot of opinions depend on how picky you want to be. We found everyone working on the ship to be very pleasant and helpful. Read Less
Sail Date: September 2016
Great overall experience and very educational. Budapest is a wonderful city with many great outdoor cafes and restaurants. We visited many great cities along the Danube to include Vienna, Passau,Nurenberg and finally the October fest in ... Read More
Great overall experience and very educational. Budapest is a wonderful city with many great outdoor cafes and restaurants. We visited many great cities along the Danube to include Vienna, Passau,Nurenberg and finally the October fest in Munich which did not disappoint. This was our 2nd Viking river cruise with the 1st being the Rhine river cruise from Amsterdam to Basel, Switzerland. We find September a great time of year to be traveling the waterways of Europe due to local wine festivals ongoing at each port of call. A great overall experience! The ship Atla and it`s crew were very accommodating and we received wonderful service with accomodations being very appropriate .The ship was very well maintained and extremely clean which we hold to high standards. Our tour guides were all very well versed and extremely knowledgeable making our travel an everlasting memory. We are anticipating another river cruise in the near future and certainly will have Viking in our forseeable future plans.Thank You! Read Less
Sail Date: August 2016
We spent three days in Prague before embarking on the ship in Nuremberg sailing down the Danube River with two days at the end in Budapest. Our time spent in Prague was delightful - the hotel was nice and tours were great. At the end of ... Read More
We spent three days in Prague before embarking on the ship in Nuremberg sailing down the Danube River with two days at the end in Budapest. Our time spent in Prague was delightful - the hotel was nice and tours were great. At the end of our trip we spent two days in Budapest which we thoroughly enjoyed. The ship's staff were very accommodating and the food was exceptional. We sailed with two other couples who wanted a special wine and when we stopped in port, the concierge picked up wine to their liking. We enjoyed all the tours some of which were included. We were also able to take additional tours we were interested in. All the tour guides were well versed on the Area we were visiting. The cabins were cleaned every day in a prompt and friendly manner. Loved the veranda cabin with the large window and balcony. Could sit in the morning and evening and enjoy the passing scenery. The entertainment was fun - not as elaborate as on a big ship but very entertaining. They could do better on their choices of entertainment though. We had one day in which our ship had to make repairs so all passengers had to either go on tours or disembark and do something in the city. This was an inconvenience for older passengers who were not physically able to move around very well. Overall, I would give Viking a high rating as we enjoyed our first River Cruise and the Danube is beautiful. Read Less
Sail Date: May 2016
I wanted to try a riverboat cruise. I love Europe and had never been to Germany, Austria or Hungary. I wanted to see the cities there, especially Vienna. I wanted a full guided experience. I did not want to have to worry about finding ... Read More
I wanted to try a riverboat cruise. I love Europe and had never been to Germany, Austria or Hungary. I wanted to see the cities there, especially Vienna. I wanted a full guided experience. I did not want to have to worry about finding places to eat or to get transportation on our own. I really enjoyed the meals and the convenience of being in one room for the whole week. It was nice to be with a group that was large but not overwhelming. We were well taken care of. I think I would have liked a little more time in the cities, but realize that we had to be moving each day. The scenery was amazing and the towns very charming and different from home. The weather was fine and even though the river was too high for us to arrive by boat in Regensberg and Nuremburg, we got to see these wonderful cities. The many churches and abbeys that we visited were highlights that really put the icing on the cake for me. I have so many special memories now and I think about my trip every day. Read Less
2 Helpful Votes
Sail Date: November 2015
Although our river cruise did not start off on a positive note because of low water levels and we had to change boats twice, I found Viking to be very efficient in ensuring that everything went smoothly. Stay on both Viking boats ... Read More
Although our river cruise did not start off on a positive note because of low water levels and we had to change boats twice, I found Viking to be very efficient in ensuring that everything went smoothly. Stay on both Viking boats (Atla & Jarl) were enjoyable; both cabin rooms were comfortable; both staff were friendly and helpful; food was a bit on the salty side on Atla though; tour guides were excellent and provided detailed history of many of the cities; loved the headsets which allowed you to hear the guide even if you wanted to 'wander' a bit; relaxed and casual dining atmosphere. Onboard 'entertainment' did not interest us too much, but we were comfortable with retiring to our cabin to watch TV. It was a 'pain' to keep packing and unpacking between the hotels and two boats, but Viking personnel kept everything running very smoothly. This was our first river cruise and we would like to try in again, perhaps during another time of the year when the water levels are more consistent and when we can access the upper decks more. Read Less
2 Helpful Votes
Sail Date: September 2015
We wanted to find a way to see more of Europe and a river cruise such as this is a great way to do it. We added an upfront visit to Prague to our cruise itinerary. Viking cruise line is well run and organized. Very passenger friendly. ... Read More
We wanted to find a way to see more of Europe and a river cruise such as this is a great way to do it. We added an upfront visit to Prague to our cruise itinerary. Viking cruise line is well run and organized. Very passenger friendly. We were impacted by river levels which meant the first two stops on the cruise were handled by bus versus cruising in. This is, of course, due to mother nature not the cruise line which adapted to the situation. So on any river cruise there is a risk of water levels impacting the cruise schedule. This can occur if water levels are too high in say March or April or too low in September or October. We found the ship and our cabin clean and comfortable. These ships accommodate about 200 passengers so the entertainment and acitivities are not as extensive as one would find on a large ocean cruise ships. So no stage shows etc. However they do put together a number of good activities including cultural shows on board as well as presentations and shows reflecting the local culture. If you are interested in picking up information about the local cuture and history this is for you. We were satisfied by the dining experience. Good selection including but not limited to local cuisine. Wine, beer and soft drinks included at meatls. The excusions are the strongest features of the cruise. One per stop is included and they are well done. There are additional excursions which can be arranged at an additional cost. We look forward to exploring more of Europe in this way. Read Less
2 Helpful Votes
Sail Date: August 2015
Friends took one and recommended it.we celebrated our 50th and had never taken a cruise.everything was exceptional except for the fact that the water level had dropped and we had to be bussed to and from the boat and the next location for ... Read More
Friends took one and recommended it.we celebrated our 50th and had never taken a cruise.everything was exceptional except for the fact that the water level had dropped and we had to be bussed to and from the boat and the next location for the last three days so we spent hours on the bus and were unable to enjoy the cruise down the danube for the last three days. if we had been told in advance that there was a probability or even a possibility then we probably would have rebooked for a different time. the trip was expensive and we were looking forward to the cruise down the danube and the various sites along the way.other than that glitch everything else was great. I think Viking did what they could to make the trip enjoyable under the circumstances. The accommodations were excellent as was the room service. The meals were great. The person in charge of activities, Mario,was there all the time and kept us informed and was great. The food was exceptional.i had a dietary restriction and the maitre d checked with me daily about the menu and was attentive. I never missed a meal and enjoyed every one. All of the shore excursions were done in small groups with headsets that made it easy to follow the guide. The guides that we had were exceptional. On our last night in nurenburg after a lengthy bus ride we were rewarded with a concert at the hotel by opera singers.finally, as we arrived at the nurenburg airport there was a Viking agent at the bus to guide us.i forgot to mention that on arrival at Budapest there were Viking agents to get us on the bus to our hotel. Read Less
Sail Date: May 2015
In many reviews, people tend to focus on the negative - the squeaky wheel gets greased. In this review I will also point out some negatives. However, overall I am very glad to have taken this cruise on the Danube (Viking Atla from Budapest ... Read More
In many reviews, people tend to focus on the negative - the squeaky wheel gets greased. In this review I will also point out some negatives. However, overall I am very glad to have taken this cruise on the Danube (Viking Atla from Budapest to Nuremberg, May 31 to June 7, 2015). It was a great time to go. The weather was excellent, warm and sunny most days. • The ship is very comfortable and pleasantly decorated. Lots of outdoor space for watching the sights go by as we cruised, with seating in many places. A walking track on the upper deck as well as a shuffleboard court and putting green (neither of which I saw anybody use, though). Coffee, tea, water, seltzer available 24/7. • The staff was great, very attentive and welcoming. That makes the experience much more valuable. Program director Mario, concierge Cristina, front desk staff, maître de, executive chef, wait staff all are customer oriented. It greatly enhanced the week. • The cruise includes port excursions, and offers optional (extra money) ones as well. Some included excursions began with a bus tour, followed by a walking tour. I would have preferred less bus and more walking. Although driving by a landmark does affordable one the opportunity to see it, I think it’s a much fuller experience to actually get out and look around. I would prefer seeing fewer sites, but in more depth. • The optional excursions do offer this opportunity. However, I was disappointed that one I wanted, a tour of the Doheny Street Synagogue in Budapest, was not offered on my cruise (although it was listed in the print literature I received from Viking). Neither was the scheduled stop in Roth for people who wanted additional time to visit Nuremberg. We did take the optional World War II tour in Nuremberg, which was excellent. • The length of time at each port is limited. In some case this is fine (for example, in the town of Melk, Austria, where there is one sight to see). But in larger cities (Budapest, Vienna) it is not enough. • The air conditioning in the dining room malfunctioned and it took Viking too long to fix – 2 days. Of course this can happen anywhere anytime, but the key is be prepared to fix it quickly. • The Internet was slow – but Viking is very up front about this, clearly explaining this may happen. It was also down for over 12 hours on two separate days. • The on board lectures were interesting. History of Germany, history of canals and locks (the cruise passes through 27 locks) were both very informative. • The last full day there was no access to the sun deck (necessary due to numerous low bridges.) this severely limits outdoor space. • Viking provided transfers from and to airport. At the end of the cruise I was pleasantly surprised to be met by a Viking representative at the airport on our way home; I had expected just to be dropped off. This was a nice ending touch. In retrospect, we should have gone to Budapest, where the cruise began, a couple of days early to truly experience the city. I would suggest people extend the cruise either before or after (or both) to spend more time in the city. Read Less
Sail Date: May 2015
Let's start off with the good stuff. This was a bucket list vacation..taking a Viking river cruise, proud sponsor of Downton Abbey. Friends took a Rhine cruise in 2014 and raved about every minute of the experience. We booked almost a ... Read More
Let's start off with the good stuff. This was a bucket list vacation..taking a Viking river cruise, proud sponsor of Downton Abbey. Friends took a Rhine cruise in 2014 and raved about every minute of the experience. We booked almost a year in advance (unnecessary we later realized) directly through Viking. Every call I placed before the cruise was answered by a friendly and knowledgeable agent. The suggestion to start in Budapest 2 days early was wonderful as we found the beautiful accommodations in the hillside Buda neighborhood to be superior and we had a wonderful time exploring this fascinating city on our own. Viking reps in the Hilton lobby were readily available to answer questions and arrange for whatever reservations you wished. We embarked in Budapest with Nuremberg as the destination on the romantic Danube cruise. Our accommodations were beyond our comfort expectations. Our fellow travelers were mostly American by chance and quite friendly. The service staff, Captain, and Program Director couldn't have been more pleasant, professional, or accommodating. Kudos to Viking on their training and expectations of their staff. The food was excellent with options for every taste. Liked that dining could be more formal in the dining room or cafe buffet casual for every meal. Land tour guides were above average. Evening activity o.k. After a long day, it didn't matter much. What could've been better: The Viking rep we booked with should have mentioned that with rain in the spring, the Danube can rise significantly, enough to keep the longboats from passing under some bridges. As luck would have it, ours was a rainy week. Only three days with upper deck open, docked not at the cities on the schedule, but unconventional ports in small villages semi-nearby our tour locations. This required much longer bus rides and less time for free exploration or relaxation onboard. While this changed the nature of our experience, the crew was unflappable and the guests rose to the occasion with good humor for the most part. Along with the weather, tethering identical Viking longboats together at the major ports made using a private veranda virtually useless. Bottom line: It wasn't exactly what we envisioned, but we had a great time, learned a lot about new/old cities, and met many wonderful folk--fellow travelers and the superlative crew of the Atla. Read Less
Sail Date: June 2014
We had a 3 day "bus cruise" to start as the ship could not get to Budapest due to water levels. The cruise director and concierge were very good though at organising and keeping everyone abreast of the changes. Unfortunately, ... Read More
We had a 3 day "bus cruise" to start as the ship could not get to Budapest due to water levels. The cruise director and concierge were very good though at organising and keeping everyone abreast of the changes. Unfortunately, once we did board, the top deck was only open for 1 evening before being closed for most of the cruise due to bridge heights. We were not aware of this and may have chosen a different cruise if we were aware of the issues with water levels and bridge heights. Viking would not honour a $100 room credit we were supposed to receive, either for us or another couple travelling with us, even though they were given the paperwork showing we were to receive the credit. Overall the service and food were good. Apparently Australian/New Zealand/UK cruisers are offered an all inclusive package including gratuities which is not offered to US cruisers. Many of the other cruisers thought the recommended gratuity amounts were excessive. For instance, at the recommended gratuity level, the cruise director would be earning $15,000/month in gratuities alone! An advantage to the river cruises is no seasickness for those who have an issue with this and only 200 passengers per ship instead of thousands.   Read Less
Viking Atla Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.0 4.5
Entertainment 3.0 4.0
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.3
Family 1.0 3.3
Shore Excursion 4.0 4.5
Enrichment 4.0 4.2
Service 4.0 4.8
Value For Money 3.0 4.2
Rates 4.0 5.0

Find a Viking Atla Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise